R-2018-5673 - 7/26/2018 RESOLUTION NO. R-2018-5673
WHEREAS, the City of Round Rock desires to retain services with a towing management and
logistic services provider for all City-initiated tows and impound services, and
WHEREAS, TEGSCO, LLC dba AUTORETURN ("AutoReturn") desires to be the provider
of Tow Management Services and has submitted an Agreement to provide said services, and
WHEREAS, the City Council desires to enter into said agreement with AutoReturn, Now
Therefore
BE IT RESOLVED BY THE COUNCIL OF THE CITY OF ROUND ROCK, TEXAS,
That the Mayor is hereby authorized and directed to execute on behalf of the City an
Agreement for Towing Management and Logistic Services with TEGSCO, LLC dba AUTORETURN,
a copy of same being attached hereto as Exhibit "A" and incorporated herein for all purposes.
The City Council hereby finds and declares that written notice of the date, hour, place and
subject of the meeting at which this Resolution was adopted was posted and that such meeting was
open to the public as required by law at all times during which this Resolution and the subject matter
hereof were discussed, considered and formally acted upon, all as required by the Open Meetings Act,
Chapter 551, Texas Government Code, as amended.
RESOLVED this 26th day of July, 2018.
CRAIGORGPk,
ayor
City of Rand Rexas
ATTEST:
SqPPj7/PA
SARA L. WHITE, City Clerk
0112.1804;00402253/rmc
CITY OF ROUND ROCK AGREEMENT
FOR TOWING MANAGEMENT AND LOGISTIC SERVICES
WITH
TEGSCO, LLC dba AUTORETURN
THE STATE OF TEXAS §
CITY OF ROUND ROCK § KNOW ALL BY THESE PRESENT:
COUNTY OF WILLIAMSON §
COUNTY OF TRAVIS §
That this Agreement for Towing and Impound Services (referred to herein as the
"Agreement") is made and entered into on this the day of April, 2018, by and between the
City of Round Rock, Texas, a home-rule municipality whose offices are located at 221 East
Main Street, Round Rock, Texas 78664 (referred to herein as "City"), and TEGSCO, LLC,
whose address is 450 7th Street, San Francisco, California 94103 (referred to herein as
"AutoReturn"). This Agreement supersedes and replaces any previous agreement between the
named parties, whether oral or written, and whether or not established by custom and practice.
RECITALS:
WHEREAS, City desires to enter into an agreement with an exclusive towing
management and logistic services provider for all City-initiated tows and impound services (Tow
Management Services); and
WHEREAS, AutoReturn desires to be the exclusive provider of Tow Management
Services; and
WHEREAS, the parties desire to enter into this Agreement to set forth in writing their
respective rights, duties, and obligations;
NOW, THEREFORE,WITNESSETH:
That for and in consideration of the mutual promises contained herein, the parties
mutually agree as follows:
1.01 DEFINITIONS
A. Agreement shall mean this mutually binding legal contract between City and
AutoReturn whereby AutoReturn is obligated to provide specified services and perform specified
obligations, and City is obligated to perform specified obligations.
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B. City shall mean the City of Round Rock, located in Williamson and Travis
Counties, Texas.
C. Effective Date means the date upon which the binding signatures of both parties
to this Agreement are affixed.
D. Force Majeure means acts of God, strikes, lockouts, or other industrial
disturbances, acts of the public enemy, orders of any kind from the government of the United
States or the State of Texas or any civil or military authority, insurrections, riots, epidemics,
landslides, lightning, earthquakes, fires, hurricanes, storms, floods, restraint of the government
and the people, civil disturbances, explosions, or other causes not reasonably within the control
of the party claiming such inability.
E. Services means work performed by AutoReturn to comply with promised
delivery dates, specifications and technical assistance specified herein.
2.01 EFFECTIVE DATE,DURATION,AND TERM
A. This Agreement shall be effective on the date it has been signed by both parties
hereto, and shall remain in full force and effect unless and until it expires by operation of the
term stated herein, or until terminated or extended as provided herein.
B. The term of this Agreement is for sixty (60) months from the effective date
hereof.
C. City reserves the right to terminate this Agreement as set forth in Section 11.01.
3.01 CONTRACT DOCUMENTS AND EXHIBITS
The services which are the subject matter of this Agreement as described in Exhibit "A,"
attached hereto and incorporated herein; the description of AutoReturn's ARIES/DISPATCH
Tow Management Platform described in Exhibit "B," attached hereto and incorporated herein;
the Implementation Schedule described in Exhibit "C," attached hereto and incorporated herein,
and this Agreement, together comprise the Contract Documents.
4.01 SCOPE OF WORK
AutoReturn shall satisfactorily complete all services described in the Scope of Services,
Exhibit"A" and the Implementation Schedule, Exhibit"B."
This Agreement shall evidence the entire understanding and agreement between the
parties and shall supersede any prior proposals, correspondence or discussions.
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AutoReturn shall satisfactorily provide all deliverables and services described in Exhibits
"A," "B," and "C." A change in the Scope of Services or any term of this Agreement must be
negotiated and agreed to in all relevant details, and must be embodied in a valid Supplemental
Agreement as described herein.
5.01 COMPENSATION
AutoReturn shall manage on behalf of the City through its proprietary software
("ARIES/DISPATCH" as described in Exhibit "B") all City-initiated tows. In consideration for
its services, for the duration of this Agreement, AutoReturn shall have the right to collect an
Administration Fee from all City-initiated tows. Tow companies dispatched by AutoReturn to
complete a tow on behalf of the City, shall charge the customer an Administration Fee in the
amount of Twenty-Five and No/100 Dollars ($25.00) in addition to the towing charges. Twenty-
Two and No/100 Dollars ($22.00) of this Administration Fees shall be paid to AutoReturn from
the towing companies on a weekly basis. No payments shall be made from the City to
AutoReturn and the City shall not receive any money from AutoReturn.
6.01 GRATUITIES AND BRIBES
City may, by written notice to AutoReturn, cancel this Agreement without liability to
AutoReturn if it is determined to City that gratuities or bribes in the form of entertainment, gifts,
or otherwise, were offered or given by AutoReturn or its agents or representatives with respect to
the performance of this Agreement. In addition, AutoReturn may be subject to penalties stated
in Title 8 of the Texas Penal Code.
7.01 CITY'S REPRESENTATIVE
City hereby designates the following representative authorized to act in its behalf with
regard to this Agreement.
Sergeant Tom Sloan
Round Rock Police Department
2701 North Mays Street
Round Rock, Texas 78665
(512) 218-6664
tslo an(L&roundrocktexas. 2y
8.01 INSURANCE
AutoReturn shall meet all of the City's Insurance Requirements as set forth at the City's
website:
littp://Avww.roundrocktexas.gov/wp-contents/uploads/2014/12/corr insurance 07.20112.p(if
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9.01 RIGHT TO ASSURANCE
Whenever either party to this Agreement, in good faith, has reason to question the other
party's intent to perform hereunder, then demand may be made to the other party for written
assurance of the intent to perform. In the event that no written assurance is given within the
reasonable time specified when demand is made, then and in that event the demanding party may
treat such failure as an anticipatory repudiation of this Agreement.
10.01 DEFAULT
If AutoReturn abandons or defaults under this Agreement and is a cause of City
purchasing the specified services elsewhere, AutoReturn agrees that it will not be considered in
the advertisement of the services and that it may not be considered in future bids for the same
type of work unless the scope of work is significantly changed.
AutoReturn shall be declared in default of this Agreement if it does any of the following:
A. Fails to fully, timely and faithfully perform any of its material obligations
under this Agreement;
B. Fails to provide adequate assurance of performance under the "Right to
Assurance" section herein; or
C. Becomes insolvent or seeks relief under the bankruptcy laws of the United
States.
11.01 TERMINATION AND SUSPENSION
A. City has the right to terminate this Agreement, in whole or in part, for
convenience and without cause, at any time upon One Hundred Twenty (120) days' written
notice to AutoReturn.
B. In the event of any default by AutoReturn, City has the right to terminate this
Agreement for cause,upon ten(10) days' written notice to AutoReturn.
C. AutoReturn has the right to terminate this Agreement only for cause, that being in
the event of a material and substantial breach by City, or by mutual agreement to terminate
evidenced in writing by and between the parties.
D. In the event City terminates under subsections (A) or (B) of this section, the
following shall apply: Upon City's delivery of the referenced notice to AutoReturn, AutoReturn
shall discontinue all services in connection with the performance of this Agreement.
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12.01 INDEMNIFICATION
AutoReturn shall defend (at the option of City), indemnify, and hold City, its successors,
assigns, officers, employees and elected officials harmless from and against all suits, actions,
legal proceedings, claims, demands, damages, costs, expenses, attorney's fees, and any and all
other costs or fees arising out of, or incident to, concerning or resulting from the fault of
AutoReturn, or AutoReturn's agents, employees or subcontractors, in the performance of
AutoReturn's obligations under this Agreement, no matter how, or to whom, such loss may
occur. Nothing herein shall be deemed to limit the rights of City or AutoReturn (including, but
not limited to the right to seek contribution) against any third party who may be liable for an
indemnified claim.
13.01 COMPLIANCE WITH LAWS, CHARTER AND ORDINANCES
A. AutoRetun, its agents, employees and subcontractors shall use best efforts to
comply with all applicable federal and state laws, the Charter and Ordinances of the City of
Round Rock, as amended, and with all applicable rules and regulations promulgated by local,
state and national boards,bureaus and agencies.
B. In accordance with Chapter 2270, Texas Government Code, a governmental entity
may not enter into a contract with a company for goods or services unless the contract contains
written verification from the company that it: (1) does not boycott Israel; and(2) will not boycott
Israel and will not boycott Israel during the term of this contract. The signatory executing this
Agreement on behalf of AutoReturn verifies AutoRetum does not boycott Israel and will not
boycott Israel during the term of this Agreement.
14.01 ASSIGNMENT AND DELEGATION
The parties each hereby bind themselves, their successors, assigns and legal
representatives to each other with respect to the terms of this Agreement. Neither party shall
assign, sublet or transfer any interest in this Agreement without prior written authorization of the
other party.
15.01 NOTICES
All notices and other communications in connection with this Agreement shall be in
writing and shall be considered given as follows:
1. When delivered personally to the recipient's address as stated in this Agreement;
or
2. Three (3) days after being deposited in the United States mail, with postage
prepaid to the recipient's address as stated in this Agreement.
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Notice to AutoReturn:
TEGSCO, LLC
450 7 h Street
San Francisco, California 94103
Notice to City:
City Manager Stephan L. Sheets, City Attorney
221 East Main Street AND TO: 309 East Main Street
Round Rock, TX 78664 Round Rock, TX 78664
16.01 APPLICABLE LAW; ENFORCEMENT AND VENUE
This Agreement shall be enforceable in Round Rock, Texas, and if legal action is
necessary by either party with respect to the enforcement of any or all of the terms or conditions
herein, exclusive venue for same shall lie in Williamson County, Texas. This Agreement shall be
governed by and construed in accordance with the laws and court decisions of the State of Texas.
17.01 EXCLUSIVE AGREEMENT
This document, and all appended documents, constitutes the entire Agreement between
AutoReturn and the City. This Agreement may only be amended or supplemented by mutual
agreement of the parties hereto in writing, duly authorized by action of the City Manager or City
Council.
18.01 DISPUTE RESOLUTION
City and AutoReturn hereby expressly agree that no claims or disputes between the
parties arising out of or relating to this Agreement or a breach thereof shall be decided by any
arbitration proceeding, including without limitation, any proceeding under the Federal
Arbitration Act(9 USC Section 1-14) or any applicable state arbitration statute.
19.01 SEVERABILITY
The invalidity, illegality, or unenforceability of any provision of this Agreement or the
occurrence of any event rendering any portion or provision of this Agreement void shall in no
way affect the validity or enforceability of any other portion or provision of this Agreement. Any
void provision shall be deemed severed from this Agreement, and the balance of this Agreement
shall be construed and enforced as if this Agreement did not contain the particular portion or
provision held to be void. The parties further agree to amend this Agreement to replace any
stricken provision with a valid provision that comes as close as possible to the intent of the
stricken provision. The provisions of this section shall not prevent this entire Agreement from
being void should a provision which is of the essence of this Agreement be determined void.
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20.01 MISCELLANEOUS PROVISIONS
Standard of Care. AutoReturn represents that it employs trained, experienced and
competent persons to perform all of the services, responsibilities and duties specified herein and
that such services, responsibilities and duties shall be performed in a manner according to
generally accepted industry practices.
Time is of the Essence. AutoReturn understands and agrees that time is of the essence
and that any failure of AutoReturn to fulfill obligations for each portion of this Agreement within
the agreed timeframes will constitute a material breach of this Agreement. AutoReturn shall be
fully responsible for its delays or for failures to use best efforts in accordance with the terms of
this Agreement. Where damage is caused to City due to AutoReturn's failure to perform in these
circumstances, City may pursue any remedy available without waiver of any of City's additional
legal rights or remedies.
Force Majeure. Neither City nor AutoReturn shall be deemed in violation of this
Agreement if it is prevented from performing any of its obligations hereunder by reasons for
which it is not responsible as defined herein. However, notice of such impediment or delay in
performance must be timely given and all reasonable efforts undertaken to mitigate its effects.
Multiple Counterparts. This Agreement may be executed in multiple counterparts, any
one of which shall be considered an original of this document; and all of which, when taken
together, shall constitute one and the same instrument.
Confidentiality. The parties recognize and understand that City is subject to the
Texas Public Information Act and its duties run in accordance therewith.
[Signatures on the following page.]
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IN WITNESS WHEREOF, the parties have duly executed this Agreement.
CITY OF ROUND ROCK,TEXAS
By:
Printed Name:
Title:
Date Signed:
FOR CITY,ATTEST:
By:
Sara L. White, City Clerk
FOR CITY,APPROVED AS TO FORM:
By:
Stephan L. Sheets, City Attorney
TEGSCO,LLC
By:
Printed Name:
Title:
Date Signed:
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EXHIBIT "A"
AUTO RETURN
SCOPE OF WORK
1. Purpose:
The City of Round Rock Police Department (RRPD) desires to enter into a
contract with TEGSCO, LLC ("Auto Return") to provide and administer a
comprehensive program to dispatch wrecker services and manage impound
services for RRPD.
2. Background:
Currently, the Chief of Police establishes and maintains an annual wrecker
rotation list from which wrecker companies on the list are contacted by RRPD
dispatch on a rotating basis to answer calls for non-consent tows. In order to be
added to the rotation list, the wrecker companies must meet all the requirements
of State Law and applicable City Ordinances. The City desires to contract with
Auto Return to administer the dispatch of wreckers and the impound program
utilizing AutoReturn's ARIES/DISPATCH Platform and following guidelines
contained in the City's "Towing Manual." All wreckers currently on the City's
rotation list will be eligible to continue to be dispatched for all tows other than
"Enforcement Tows" (abandoned vehicles, junked vehicles, vehicles towed
incident to arrest; stolen/recovered vehicles; parking enforcement tows). Aus-Tex
will be dispatched to provide towing and impound services for all "Enforcement
Tows."
3. AutoReturn's Responsibilities:
3.1 Implementation:
• Create an implementation program and calendar that is agreed upon by
the City. Any changes to the implementation program and calendar must
be approved by the City in advance and provided to the City in writing.
• Assist RRPD in drafting a Towing Manual.
• Provide training to RRPD on ARIES. A training schedule including type of
training, location frequency etc. shall be developed by AutoReturn and be
provided to the City for approval and shall be in compliance the
implementation schedule.
Page 1
• Transition RRPD from its rotation list system to AutoReturn's
ARIES/Dispatch program (as set forth in Exhibit "C" — RRPD Towing,
Dispatch and Impound Services Implementation).
3.2 Wrecker companies:
• AutoReturn shall provide training to wrecker companies on ARIES and
mentor the companies and monitor their performance to ensure that the
best quality of service is provided to RRPD.
• AutoReturn shall provide Traffic Incident Management Training (TIM) to
the wrecker companies at the request of RRPD.
• AutoReturn shall ensure all wrecker companies have procured and
maintained appropriate insurance coverage and provide proof of that
coverage to the City upon request.
• AutoReturn shall create and monitor daily, weekly and monthly reports to
monitor wrecker company's performance or customize additional reports
at the request of RRPD.
• AutoReturn shall promptly notify RRPD when they become aware a towing
company has fallen out of compliance with State Law, local ordinances or
the Tow Manual and assist RRPD with the disciplinary process if needed.
• AutoReturn shall assist RRPD in monitoring fees and provide fee reports
to RRPD as agreed upon between both parties to ensure that wrecker
companies are in compliance with the fees established by RRPD and set
forth in the Tow Manual, and promptly report any violations to RRPD.
3.3 Aus-Tex:
• AutoRetun shall enter into a subcontractor Agreement with Aus-Tex for
the towing and impound of all of the City's "Enforcement Tows."
• City shall be involved in the drafting/review of Aus-Tex's Subcontractor
Agreement prior to execution.
4. Dispatch:
• For each tow request initiated at RRPD's request, RRPD will communicate
the request to RRPD dispatch and dispatch with communicate the request
to AutoReturn. AutoReturn will utilize ARIES/Dispatch to determine the
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wrecker that can meet the needs of the requested tow using the
methodology agreed upon between AutoReturn and RRPD.
y "Enforcement Tows" will all be dispatched to Aus-Tex and towed to
Aus-Tex's impound facility or as directed by RRPD.
"Other Tows" will be dispatched to other eligible wrecker companies
in the method agreed upon between AutoReturn and RRPD.
• AutoReturn shall ensure that ALL tows, with the exception of abandoned
vehicle tows, are completed within thirty (30) minutes of communication
from RRPD dispatch to AutoReturn.
• AutoReturn shall be available to dispatch for RRPD 24 hours per day/365
days a year.
5. Impound Facilities:
• AutoReturn shall utilize the impound facility of Aus-Tex for all
"Enforcement Tows." AutoReturn shall monitor Aus-Tex for compliance
with the subcontract and Tow Manual.
• "Enforcement tows" that are evidentiary tows shall also be dispatched by
Aus-Tex and towed to RRPD at the direction of RRPD's dispatch.
AutoReturn will work with RRPD to establish a tracking method for these
vehicles.
• For "Other Tows," a wrecker dispatched by AutoReturn shall tow a vehicle
to its own impound facility for storage.
• AutoReturn shall provide electronic tracking from dispatch through final
disposition of the vehicle, whether it is returned to the owner, salvaged, or
sold through an auction for all tows.
• AutoReturn shall provide vehicle owners access to information through an
AutoReturn website address provided to the owner.
6. Communication/Reporting:
• AutoReturn shall operate comprehensive dispatching services for RRPD
and wrecker companies 24 hours per day/365 days per year .
• AutoReturn shall designate a single point of contact for RRPD to address
contract performance issues.
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• AutoReturn shall process and manage claims and complaints process.
• AutoReturn shall provide RRPD with reporting that includes at minimum:
tow requests;
dispatch and response time management;
towing volumes by category;
inventory management;
vehicle release;
vehicle disposal;
various financial reports; and
customer service reports detailing customer complaints and the
status of the resolution.
• All records maintained by AutoReturn pertaining to RRPD shall be made
available to RRPD for inspection during normal business hours.
• AutoReturn shall meet with RRPD as set forth in the SOW and additionally
as requested by RRPD.
7. RRPD Responsibilities:
7.1 Tow Manual:
• RRPD shall create a Tow Manual which includes all the requirements for
wrecker companies to meet for participation. Wrecker companies will be
required to sign that they have read and accept all terms of the Tow
Manual. The Tow Manual shall include:
Required equipment;
y- Requirement to remove all glass and debris promptly from accident
site and proper disposal;
r Requirement to clean-up all leaked fluids and required absorbent
material to carry on truck;
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Response time expectations;
Availability requirements;
- Insurance requirements;
' Explanation of ARIES/DISPATCH
y Requirement to use ARIES (equipment needed, training);
:> Fees;
y Requirement of continued annual inspection at RRPD;
' Additional compliance requirements;
y Consequences for performance or compliance issues;
Impound facility requirements; and
Any other relevant information.
• The Round Rock Chief of Police or Tow Administrator for the RRPD will
make revisions to the Tow Manual as he determines necessary.
• RRPD will provide the revisions to AutoReturn and all wrecker companies
participating in the program.
• The wrecker companies will sign a receipt acknowledging they received
and accept the Tow Manual revisions.
• Failure of the wrecker companies to sign off on the Tow Manual or any
revision will disqualify a wrecker company from participating in this
program.
7.2 Other Responsibilities:
• RRPD will provide a single point of contact for AutoReturn ("Tow
Administrator") (currently Sergeant Tom Sloan).
• RRPD will provide a list of the current wrecker companies on RRPD's
rotation list and the contact information for each company on the list.
• RRPD will provide annual wrecker inspections that are currently
scheduled to occur in January of each year.
Page 5
• RRPD will be responsible for "disciplining" wrecker companies for failure
to comply with the Tow Manual and ultimately removing a company from
the program if necessary.
8. Payment:
There shall be no payments by the City to AutoReturn for the services set forth
herein. There shall be no payments, including any referral fees, from AutoReturn
to RRPD. In the event RRPD requests that Aus-Tex (or other wrecker company)
tows a vehicle to RRPD, that wrecker company will invoice RRPD for that tow
and payment will be made directly from RRPD to them. Any payments collected
by AutoReturn shall be from the wrecker companies.
9. Term:
The term of this Agreement shall be for five (5) years.
Page 6
Exhibit "B"
Proposal to the City of Round Rock
1. ARIES TECHNOLOGY PLATFORM
Timely access to accurate and secure information is the foundation of AutoReturn.
Without it, service levels cannot be achieved and the City will not have access to the
information it requires. Each vehicle record is created at the time of the tow request
and evolves throughout the process to capture all important information and details
such as vehicle photos and customer service contacts. Each vehicle is tracked in
real-time until it is either retrieved by its owner or disposed of as an unclaimed
vehicle.
ARIES Technology Platform — Our integrated software and hardware system
platform is called ARIES —which stands for AutoReturn Integrated Enterprise
System. ARIES is comprised of an integrated suite of industry leading components
that collectively provide the most comprehensive end-to-end solution available for
municipal towing and impound operations. ARIES is a full-featured solution for
managing all aspects of a municipal towing program including electronic dispatch and
towing management, customer service and vehicle release management, and vehicle
storage and disposal.
ARIES provides City officials, towing subcontractors, impound operators, and vehicle
owners with multiple interfaces tailored to meet their individual needs. ARIES is a
proven solution that is currently used to manage over 130,000 tows annually for the
operations of AutoReturn's six agency clients.
ARIES Component Architecture —AutoReturn's different service offerings and the
unique requirements of each municipality require the use of different subsets of the
capabilities that exist within ARIES. This section and the following sections provide
an overview of the full range of components that are available as part of ARIES.
• ARIES Dispatch ("ARIES/Dispatch") —AutoReturn developed ARIES/Dispatch
as a proprietary solution to support the Company's unique electronic dispatch and
towing management requirements. The system can be deployed as a stand-
alone tool for municipal dispatchers or it can be integrated in a seamless fashion
with existing computer aided dispatch ("CAD") solutions. Police Department
users can submit electronic tow requests that can be automatically routed to the
towing subcontractors and even directly to the tow truck operators ("TTOs")
deployed in the field. The system utilizes underlying GPS technology and can
make optimized tow assignments based on a variety of zone-based, rotational,
and "closest to" algorithms. The system aids dispatchers and TTOs through the
use of automated alerts to ensure that tow response service levels are met.
• ARIES Communications Manager ("ARIES/ARCOM" or "ARCOM") —
ARIES/Dispatch integrates seamlessly with ARCOM, the ARIES module that
plays the critical role of managing communications between ARIES/Dispatch and
tow company personnel deployed in the field. ARCOM provides a central hub for
a flexible range of automated communication methods with both TTOs and tow
company dispatchers. Utilizing the data that is managed within ARCOM,
ARIES/Dispatch can determine which TTOs are actively on duty and available
along with their current locations. Both TTOs and tow company dispatchers can
receive tow requests electronically, acknowledge requests, manage the status of
Aus-Tex—Powered by AutoReturn 31 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
tows, and collect photo documentation at the tow scene in real-time. ARCOM
supports the following smartphone options for all the leading wireless
communications providers such as Sprint, Verizon, and AT&T:
- Android Smartphones —AutoReturn's proprietary Android app for GPS
tracking, electronic dispatch, and field workflow management
- Phones —AutoReturn's proprietary iOS app for GPS tracking, electronic
dispatch, and field workflow management
• ARIES Impound ("ARIES/Impound") — One of the foundational blocks of ARIES
is the core impound management functionality that comprises the inventory
management, receipt generation, and payment processing capabilities required
for administering the impound activities. AutoReturn's ARIES/Impound is a
proprietary solution that allows AutoReturn to support the varying business
requirements and procedural rules that the Company encounters through our
relationships with municipalities across the country. The system can be readily
configured and customized to meet the unique data requirements for differing
types of impound operations as well as the different business rules and workflows
surrounding the life cycle of an impounded vehicle, from the point that the vehicle
is impounded through the point at which the vehicle is either released to the
vehicle owner or sold as an unclaimed vehicle. One of the key features of
ARIES/Impound is that it can be used to support both a centralized impound
operation as well as a distributed model involving separate, independent impound
operators.
Android Smartphones and Tablets — Optimized "on the lot" inventory
management capabilities utilizing wireless handheld computers with bar code
and RFID scanning capabilities. These devices aid the real-time check-in of
vehicles arriving at the lot as well as the ability to confirm a vehicle's status as
available for release.
• ARIES Admin ("ARIES/Admin") — The newest of the 3 core ARIES web
applications is used to manage a range of administrative data that is important to
the other parts of ARIES. For example, tow company profiles, driver lists, and
smartphone provisioning for the mobile apps is managed in ARIES/Admin.
Another important administrative function within ARIES/Admin is to manage all
user profiles, including the permission groups and permissions that govern which
features are granted to each individual user. The module also supports the
"broadcast message" feature that is used to send immediate alerts to all ARIES
users so that AutoReturn can communicate with all users in real-time about
system maintenance events and other operational matters.
• Industry Leading VoIP Call Center System —AutoReturn's call center
processing is deployed utilizing the industry leading Cisco Systems Unified
Communications System that serves as a broad featured, highly stable "voice-
over-IP" ("VoIP") telephony system. The Cisco system supports all the modern
call center capabilities including advanced call routing, queuing, and our IVR
system. The IVR provides self-service processing including vehicle release
capabilities. Incoming calls are monitored and managed proactively and the
system allows for rigorous performance reporting to measure service levels.
Aus-Tex—Powered by AutoReturn 32 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
• Full Featured "Self-Service" Website —AutoReturn's website provides a wide
range of useful information and tools to customers such as vehicle search
capabilities, instructions on obtaining the release of vehicles, online payment of
towing and storage fees, answers to frequently asked questions ("FAQs"), online
claim and complaint submission, auction marketing (vehicle lists and photos), and
past auctions results information.
• Robust Real-Time Reporting —ARIES/Reports provides a robust collection of
real-time reporting capabilities that ensure the absolute transparency of
AutoReturn's operations. There are well over 100 reports in the ARIES/Reports
library, any of which can be executed as an ad hoc report or scheduled to be
delivered electronically on a daily, weekly, monthly, or quarterly basis. Nearly all
of the City's reporting requirements can be met through existing reports, with
minimal programming required. Any specific reports that are unique to the City
can be developed quickly, leveraging existing reports. The automated reports can
be delivered via secure FTP file sharing websites (FTP over SSL), secure web
pages (HTTPS), email (including secure email), or automated fax.
• Proactive Service Level Management— Nearly all of AutoReturn's systems
have built-in monitoring capabilities that are used to provide proactive alerts to
managers and supervisors when service level issues arise. As an example, the
AutoReturn "Service Dashboard" provides a real-time, single-screen view into all
of the Company's critical service level metrics. AutoReturn maintains multiple
"dashboards" to monitor critical data so that managers can monitor activity levels,
resources, and make real-time decisions that ensure that required service levels
are met. The following are two examples of the types of"dashboards" used by
AutoReturn managers to monitor performance.
Aus-Tex—Powered by AutoReturn 33 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
ARIES System Architecture
ARIES is a SaaS solution hosted in the cloud and is a web application that is
accessed through a wide range of industry standard browsers and mobile devices.
No software is required to be installed on client workstations. The diagram below
provides a depiction of ARIES, the user access methods, and the SaaS hosting.
ARIES System Architecture
Parking Control Officer
Handheld Devices.
r
PoliceOfficer Laptop
Agency Citation
Mobile Devices (Cti�1C7;'MDT)
Management Systen
�� 1f
y Agency CAD Eyste":11
Browsers �
Legend-
Internet
Existing
Potential
ARCOM Dispatch Impound Admin SS0 API
Mleb ServicesI
ARIES Replicated databases for high availability
Datalsase �.
Hosted by AutoReturn.
Reporting batabase Read'�only reporting and disaster recovery
(Rt,ad col3l.
Aus-Tex—Powered by AutoReturn 34 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
ARIES Hostinq—Amazon Web Services (AWS)
AutoReturn's ARIES Technology Platform is comprised of a collection of systems and
modules that are collectively hosted using Amazon Web Services (AWS), a collection
of remote computing services (also called web services) that together make up the
industry-leading cloud computing platform, offered through the Internet by Amazon
(http://aws.amazon.com/).
ARIES is hosted using two geographically distant Amazon data centers. The primary
data center is located in Portland, Oregon and the secondary data center is located
in Northern Virginia. ARIES utilizes a web application architecture that allows users
to access the system using a wide range of industry standard browsers, such as
Internet Explorer, Firefox, Chrome, and Safari. There is no client software that is
required to be installed on the user workstations. All of the application processing is
centralized on the application hosts within the ARIES data center that are virtual
machines running Linux that can be scaled to meet any performance demands by
adding resources at any time. The web server utilized by ARIES is NGINX and the
core Java applications run inside of Tomcat instances. The underlying database
technology is a collection of three (3) MySQL databases, two (2) that are
synchronized in real-time in the primary data center and one (1) that is deployed in
the secondary data center that is synchronized in near-real-time.
Extensive care was taken in the design of ARIES to ensure security, starting with the
architecture of the system. The underlying architecture of the system is designed to
maintain the reliability, performance, and security of the system. As noted above,
ARIES is hosted in Amazon hosting facilities that adhere to all of the industry
standard security practices. Within Amazon, ARIES is protected behind a firewall to
prevent unauthorized access to the system. All data transmissions to and from
ARIES utilize SSL (Secure Socket Layer) 128 bit encryption. Each of the application
hosting components, such as the NGINX web servers and Tomcat application
servers, are maintained with the latest security updates. Throughout its many years
of usage dating back to 2006 when ARIES/Dispatch was originally deployed, there
have been no instances of the security being compromised for any of the ARIES
technology components.
The Amazon hosting facilities are multi-tenant facilities. Amazon manages the
security and reliability of each site. All of the hardware is owned and managed by
Amazon personnel. The virtual machine hosts are provisioned by the AutoReturn
Development Team using the standard AWS services for deploying secure and
reliable environments for hosting proprietary applications such as ARIES. All
components of ARIES that are hosted within Amazon are 100% managed by
AutoReturn personnel.
User Access, Permissions, and Security
Users access the system through the ARIES/SSO single-sign-on application that is
used to authenticate users for all ARIES modules. The ARIES/SSO module is
integrated with Microsoft Active Directory (AD) that is hosted by AutoReturn and
synchronized to multiple AD hosts deployed at four (4) different data centers: one at
a commercial hosting facility located in Emeryville, CA and the other three at the two
Aus-Tex—Powered by AutoReturn 35 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
AutoReturn sites in San Francisco and the single AutoReturn site in Indianapolis. At
all times, ARIES has access through redundant VPN tunnels to the AD servers in two
of these AutoReturn locations (currently Emeryville and Indianapolis).
Beyond the ARIES/SSO authentication, the authorization to access various ARIES
modules and the features within each are managed through permission groups that
are associated with all the system features. In order to access a particular feature a
user must be associated with a permission group that contains the required
permission to use the feature.
Software Licensing
ARIES is licensed as a SaaS solution. There are no limits on the number of users
that access the system. All modules and components of ARIES, including all the
mobile applications, are accessible as part of the base set of services that
AutoReturn provides to its agency clients. All system updates (releases and patch
releases) are provided to all licensed clients.
Scalability
There are no limitations to expanding the number of users, incorporating new
input/output devices, or integrating with enterprise systems. ARIES has proven to be
very scalable to support future user demand, potential system interfaces, and
performance/storage requirements. The Amazon AWS service offering provides a
highly reliable infrastructure that allows for additional resources (e.g. speed, memory,
etc.) to be added at any time with effectively no limitations.
Reliability
AutoReturn maintains records of the uptime for ARIES through use of detailed
system logs. Entries are created in the system logs for every instance of downtime
(scheduled or unscheduled) as well as all instances where a performance issue
prevents the normal access and use of the system by all or a subset of users.
Since 2009, when the Company began tracking system uptime statistics for ARIES, the system
has an uptime availability performance percentage of greater than 99.9%.
When an infrequent outage does occur, the downtime interval varies depending on
the nature of the issue. AutoReturn resolves the vast majority of issues within a
matter of minutes and issues rarely extend for more than 30 minutes. In the
extremely rare instances where the downtime is longer, AutoReturn's support team
provides ARIES users with regular and frequent updates on the status of the issue
and expected resolution time.
Aus-Tex—Powered by AutoReturn 36 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Technical Support and Contingency Options
During both scheduled and non-scheduled outages, the AutoReturn Partner Support
Team in our 24 x 365 call center is available to address any issues related to active
tow requests. New tow requests can be processed by phone and updates can also
be provided on previously requested tows that are either still active or recently
completed. During timeframes when the ARIES/Dispatch system is not on-line,
AutoReturn's Partner Support shifts all communications with tow companies to the
phone channel. AutoReturn practices and trains its staff quarterly on these outage
procedures.
Aus-Tex— Powered by AutoReturn 37 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
1.1 ARIES/DISPATCH
The ARIES/Dispatch web application is available for use by police dispatchers and
other authorized City personnel to quickly create a tow request using nothing more
than an Internet browser on any computer that is connected to the Internet. The data
entry to complete a new tow request is all organized through a single button click and
"New Tow" screen. While the screen supports a range of data fields, many of the
fields can be configured to be defaulted and only a relatively small number of fields
are required. A typical tow request can be entered comfortably in under 30 seconds.
Once the tow request is saved to the system, the City dispatcher's portion of the
effort is done. All newly entered tow requests are received and generally
automatically dispatched within ARIES/Dispatch. Any tow requests that are not
automatically dispatched generate immediate alerts for the AutoReturn dispatch team
that monitors the system 24 x 365 to address any situations that arise with the
automated ARIES/Dispatch workflow. For example, if the optional notes field is used
by the City dispatcher when a tow request is created, the tow will not be automatically
dispatched and will remain in the REQUESTED status. The AutoReturn dispatch
team will be alerted immediately to review the note and take the appropriate steps in
seeing that the tow is dispatched to the optimal tow truck operator.
Flexible Methods of Requesting Service
AutoReturn offers a number of flexible methods to communicate tow requests from
the City to the AutoReturn Dispatch Centers. AutoReturn can work with the City to
select the optimal method for communicating various types of tow requests
depending on the nature of the tow request type:
• Electronic data entry directly into ARIES/Dispatch: AutoReturn can work with the
City IT officials to deploy the Company's dispatch solution directly on the
computer workstations of City precinct dispatchers and other City officials as
needed. AutoReturn's web-based applications require nothing more than a
standard Internet browser (e.g. Microsoft Internet Explorer) to function on the
City's computer workstations.
• Integration between City systems and ARIES/Dispatch system: Should the City
desire to enter tow requests into a City-maintained system, such as a police
computer aided dispatch ("CAD") system, the flow of tow request data to the
ARIES/Dispatch can be automated through a variety of proven and secure
integration approaches. AutoReturn has successfully completed this type of CAD
integration for the San Diego Police Department. If desired by the City,
AutoReturn can spearhead this effort, collaborating with the City's IT resources at
no cost to the City.
• Mobile data terminal (MDT) in police patrol vehicles: AutoReturn's dispatch
systems can be readily configured to receive tow requests either directly from the
MDT devices or through police department computer-aided dispatch ("CAD")
systems that are integrated with the MDT devices in the police patrol vehicles.
AutoReturn's has successfully completed this type of MDT integration for the San
Diego Police Department. If desired by the City, AutoReturn can spearhead this
effort, collaborating with the City's IT resources at no cost to the City.
Aus-Tex—Powered by AutoReturn 38 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
• Phone calls from City officers and dispatchers to the AutoReturn Dispatch
Centers: In this scenario the AutoReturn dispatchers enter the tow request data
into the dispatch system.
• Tow requests originatinq with field officers co-degloved with tow truck operators
T( TOs): A significant portion of AutoReturn's towing volume in San Francisco
originates through what is known as "sweep details". The Company refers to
these tows as "Field Requested" tows to differentiate them from the traditional
"Dispatch Requested" tows. For the Field Requested tows, AutoReturn pre-
schedules one or more TTOs to be assigned and dedicated to a specific field
officer at a specific point in time for a prescribed or unknown time interval. The
Field Requested process is used for various types of towing, such as the removal
of vehicles from commute-time driving lanes, coordinated police department
checkpoint activities in the field, yellow zone enforcement, scofflaw enforcement,
etc.
These various methods of communicating tow requests to AutoReturn are illustrated
by the diagram on the following page.
Aus-Tex—Powered by AutoReturn 39 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
r �
Jon 3
option I
i
a$Myy,+w.e C�7
G!
l i
i
7R
l
Police Dispatch Communication Options- AutoReturn Dispatch Grrrm+unicatlan Tor Request Communicatlorts from Feld.
Options,
Option 1* Direct Integration batn police Face to face communication with tow t
nwk
and Autolketurn system,Including potential Option I., �RIESMspratch communicatiorm operators for"sweep"and"stop"details
Integration with MDTs in patrol vehicles with Srmadphone Appy.(Androald or Mhone)w-
leverages geocading and GPS tracidng Exception Cases: Radio communications.
Option 2 Direct data entry In Aa mRiffirrt's capabilities with City Disspatchm's to relay M"S",to
web-basad dispatch systema(ARIESI AutoReturn Dispatch Center
Dispatch) Option 2. Phone oo munica mars(either
direct to driver or to tow company dispatch Future: Wireless handheld coniputertdaft
Option 3: Telephone(or radio)calls to center)-Includes fully automated IVR option enty to allow tow record to originate
AiAo t,eturn's Dispatch Center Insuntareously fmrn the field
Exhibit "B"
Proposal to the City of Round Rock
Optimized Communications with Tow Company Resources
Timely and reliable communications between the dispatch operators and the tow
truck operators ("TTOs") are an essential part of the AutoReturn towing management
solution. Recognizing the importance of these communications and the objective of
optimizing the towing resources deployed in the field, AutoReturn invested significant
time and resources into building the most advanced tow request management and
logistics system available in the industry.
As presented in the prior section, within the "ARIES Component Architecture", there
are two key applications that work side by side to support the tow management
process: ARIES/Dispatch and ARCOM.
The ARCOM module provides a central hub for a flexible range of automated
communication methods with both TTOs and tow company dispatchers. Utilizing the
data that is managed within ARCOM, ARIES/Dispatch can determine which TTOs
are actively on duty and available along with their current locations. Both TTOs and
tow company dispatchers can receive tow requests electronically, acknowledge
requests, and manage the status of tow requests in real-time. ARCOM supports the
following methods of automated communications with tow company dispatchers and
TTOs:
• Smartphones —AutoReturn provides tow companies with free mobile
applications ("apps") that are compatible with a wide range of smartphones for all
the leading wireless communications providers such as AT&T, Sprint, T-Mobile,
Verizon, Virgin Mobile, and others. Currently, the Company's mobile dispatch app
is available for the Android operating system and the iOS operating system for
Phones. AutoReturn's mobile dispatch apps provide tow companies with all the
features necessary to manage the entire towing process.
- Sign on to be visible in the system as available to receive tow requests (also
sign off)
- Go on break to indicate short-term period of unavailability (also return from
break)
- GPS tracking to allow system to know location of TTOs in real-time (including
on site arrival)
- Receive new tow requests, including audible alerts and full tow request details
- Receive alerts when an expected tow status update is not received
- Change tow status to indicate acceptance of tow request, arrival on site, and
completion of tow
- Navigation assistance including driving directions and map views
- Ability to reassign tow requests to another user from the same tow company
- Ability for tow company dispatchers to manage multiple tow requests in parallel
- Two-way messaging between dispatchers and TTOs
Aus-Tex—Powered by AutoReturn 41 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Ability to capture vehicle photos at the site of the tow location prior to towing
the vehicle
• Desktop and Laptop Computers — Both desktop and laptop computers can be
used to access the ARIES web applications. Any computer that has a broadband
Internet connection and a compatible web browser (i.e. Microsoft's Internet
Explorer, Mozilla's Firefox, Google's Chrome, and Apple's Safari) can be used to
access ARIES/Dispatch. ARIES/Dispatch runs within the browser and does not
require any software to be installed on the client computer.
Aus-Tex—Powered by AutoReturn 42 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Real-Time GPS-Optimized Automated Dispatch Management
ARIES/Dispatch provides a single point dispatch system that can be used to enter
new requests for tows and monitor the status of these tows. The system can be used
in one or more police communications centers by both police officers and other city
personnel. As described above, the system can also be integrated with police
department systems so that police personnel can work in their native systems to
process tow requests.
The ARIES/Dispatch main "Dispatch" window supports the necessary workflow for
entering a tow request and having the tow request automatically processed
electronically. Once all of the tow information has been completed and the user is
ready for the tow request to be assigned, the user simply needs to save the tow
request, which puts the record in a REQUESTED status. Once the tow request is
placed in the REQUESTED status, it becomes visible to the AutoReturn dispatch
organization and the AutoReturn dispatchers assume ownership of ensuring that the
tow request is properly managed and the required response time is met.
AutoReturn is able to track the location of TTOs in real-time through GPS-enabled
mobile phones. ARCOM continuously monitors the location of all TTOs. The TTO
locations are captured as longitude and latitude coordinates and updated in the
database on a frequent basis. ARIES/Dispatch utilizes standard geo-coding
technology to convert each requested tow location address to the corresponding
longitude and latitude coordinates. This information can be compared with the
coordinates of all the TTOs to determine which active and currently available TTO is
closest to the tow request location. By assigning the tow to the closest TTO,
AutoReturn achieves extremely high levels of on-site response time compliance with
required service levels.
The system is designed to automatically determine and dispatch the tow to the
appropriate towing subcontractor by applying a flexible set of rules, such as the
closest available TTO or utilizing a rotation between the towing companies assigned
to a given zone. In the infrequent case that the dispatch assignment decision cannot
be made automatically, the system will immediately alert AutoReturn's dispatchers.
An example might be that there are no TTOs available for any of the towing
companies assigned to the given geographic zone, requiring the dispatcher to select
an available TTO from a nearby zone. Another example might be that the tow
request location provided is not specific enough (incomplete or inaccurate address)
to determine the geographic zone. AutoReturn's dispatch team is trained in quickly
determining the most appropriate actions to take in order to get the tow assigned
efficiently so that the on-site response time commitment can be met.
In addition to recording the TTO locations in the ARCOM database, ARIES/Dispatch
provides a real-time map view as a graphical depiction of all the TTOs in their
respective locations. An example of this map view from AutoReturn's operations is
provided in the set of diagrams that follow. This interactive map provides dispatchers
and city users with a user-friendly view of the towing operations in real-time. The
following page provides sample views of the ARIES/Dispatch Driver Status screen
"Map" and "Status" tab views.
Aus-Tex— Powered by AutoReturn 43 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
ARIES/Dispatch — Driver Status Screen — "Map" Tab
1 AtlES;p!!twA "Fi.A J..o U-[:t NM'•,1h+.Y•en5itun
..•iw.! ^s,Mttt !dettrw:ti..' .H+ct:w. �Yrt ttaxtwa.".s+w^RH xJekkay.iiei KHIi'.Ntxw Yf«ttp�4r..ti »c
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Aus-Tex—Powered by AutoReturn 44 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
ARIES/Dispatch: Automated Dispatch System
The diagrams on the following pages illustrate the electronic dispatch capabilities of
ARIES/Dispatch, the core dispatch management component within ARIES.
Aus-Tex—Powered by AutoReturn 45 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES/Dispatch — Home Screen Showing Active Tow Requests and Drivers ("AutoReturn" User View)
ARIES;❑is"tch SF- TAB 19 PEI rc7fTl Jri•hy f-`e.;v
Srnrct
C�isc�kch
Alerts
Region To v,# Message
BCO-416 1422y1462 Response time is epFroscn;^y
The Alerts panel shows tows which are at risk of not meeting their required response
deadline.It's at the top because these tows are the only ones which potentially need
human intervention.
These tows have either a yellow(warning)or red(critical)background.The same tow
record in the Active Tows panel(below)also turns the color of the alert record in the
Alerts panel.
Active Towns FitterSCO-MP, v "j i 8ho
Report# Account Reason Equoment Vehicle In fc
License Leca:;Cn -u :-OC TTO# Stags-Time Response
-�1�A,ir�n:nco-rtrs
142391363 E..>m STORED - REGDUT BMW3301 GRA:!'4D 1 FSW03 MID ft>rademuRs Rd,Berry... Tommy Har:-y R,C 4:14 t03S54525 On Site-05.33 PfA GS aS pGt
142381374 BCPD ROADSIDE-ASSTS.... REGOUT TNF G37 ELVR 11333 McCormick RC GLT-410:907373 G.LT A:14107En7373 On Site SAS Pfd G5:56 P"
i 14238140.2 ECRL+ ACCIOENT REGDUT HYUN ELANTRA SLUR AEINSM9 MD 8425-Thornton Rand,... RVT 01 RVT 4:14433288334 Accepted-06:GS PM 0&:21 Pht
X _...._........._...
tAf75�GiaLL�kT BLGtC 15d6diET R1D'
W142391448 or-PD STORED R£GDUT IS MULT,rTHR 3EC5421 ttD r4140.roaches lane Tommy-arry RTC A t4t09£.•54R2& Dispatch e-d-06:15 P6"". 06:35 PM
View of active tow requests
including Status:
• REQUESTED
• DISPATCHED
• ACCEPTED
• ON SITE
CLEARED/COMPLETED
tows disappear from view as
they're no longer active
tows.
Aus-Tex—Powered by AutoReturn 46 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES/Dispatch — New/Edit Tow Request
X
Edit any details for a Response t'mie'fs approaching Close
tow In this view.
Request(Response Time;04.32Ptl)
RePort=: 133311039 Requested sy: 5467 pl;One=: 410.887.12 9
Account: BCPD v Equ„,^ne.;_: Regular Durr Reason: ACCIDE11T-Accident Vc :cie
Address T,
Street: rersters_ <:..road Crossing: cr:_s.,..,,.s or C;.!. UflIflC BALTIt10RE CO Descr.:
GeoCode: REISTERST VJI RD k CROSSROADS DP 'NRIC BALTIMORE CO,I1D 21 1" .�
- LGcatlon J ContactInfn rn
Zone: 0410 C 1 1
Enter a 2"d vehicle for the tow. X
Vehicle
Make. HONDA 'r'ear: v,
Model: CIVIC 140 1'II1. NO PLATE ;_,._; Ex=ens!ve;.ronc damage
Bod}: 4 DOOR Dense., 11533 ' Ec=_nsfwe rear damage
Color: SILVER VIN: i_ Lnr�=Clearance
Dispatcher dotes: Driver Notes: Arenc>Motes:
For incidents requiring tows of more than 2
Time � vehicles,click Save&Copy.This saves the
request and presents a copy of it with most of
the information(e.g.location&request data)
saved.Users only need to enter the information
for the next vehicles to be towed.
Save/Update the tow
once data is complete. Nee gene
IJote:
Aus-Tex—Powered by AutoReturn 47 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES/Dispatch — Tow Request Details
ARIES f Dispatch SF 1:33"Ci;:Pla jm€;lar
e uiicatct rfotS ca'.ir.s ;eur a{ t= ton( l m-e d..each 3 ss?co>: BrFttir".ss s f.'ara a is
ct
Trs.a 9:133311.0139 ai
Request Status
1333110137
546-7
The"Details"tab = ;'�"'' BLPD-Baltimore Cnunty Regular CUN. _
provides a Ke.`on ACCIDENT-Accident Vehicle '' r PAS A-panda Sh. rger
summary view of
L.11d33 riM15
tow request. Locations
ri-in RESTERST-01v 1 RD R CROSSROADS DR,UNUC BAL7MORB CO Iv9D 21111.7 yF._
Times
coBack.to base Change the status
E34 12 Pt I of the tow by
Vehicle Edit the tow details if necessary. = 04 12 PIf1 clicking this
-i--+
HONDA CIVIC SILVER 4 DOOR a; 04 13 Pt,t dropdown.
_Lr 3kI15,33!V
,`:'1D
xifi E
x Notes
W .9i=.atcha_r idoses: ^rrrar I-Jotes:
.gencY Notes:
Ad. Time e- li fe
flea:
Enter notes
regarding the tow in
this view.
Aus-Tex—Powered by AutoReturn 48 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES/Dispatch — Map View of GPS Positions of Tow Truck Operator ("TTOs") Deployed in the Field
The"Map"tab shows
the location of the tow, s;Dispatch
the currently assigned
2:2c9 PH ]Miller en -.
driver,and all available
D catut ricfi ; Lj3�lTii7;}J
drivers. History Nrttaund earth Address.Book M:,re:•Sin;$ '>:an3gaAlerts 4,1
y+<a=:20131127rAGG28
,.
i ii i`31_i:tt ii i'rY COY'
3'an" ...and view them on a
map at the same time.
Blue Water Towirig-Luis Lozano
Ortiz
AuatEable drivers
Narne
BLL: -
+ :
u:sua;cr -Mase
Her^an
Luis c :tai;0 4.•l
"a Highlight a driver on
<Ls +.rin _ the list to see it on the
L
map.Dispatch to that
driver either from the
�" list or from the balloon `c>wr.:r` .
v rara_-ern; - on the map.
i3f1Ci`.
1-011
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ow Pickup Location r3i�it� s
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Aus-Tex—Powered by AutoReturn 49 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Real-time Tracking of Tow Status and On-Site Response
For any towing operation, the time that the tow truck operator ("TTO") accepts
responsibility for the tow request and to arrive at the location are extremely important
data elements that must be tracked in real-time in order to manage towing efficiency
and meet service level commitments. AutoReturn designed ARIES/Dispatch with these
and other essential features in mind. ARIES/Dispatch allows the tow status to be
tracked in real-time from the point that the tow information is entered into the system to
the point the tow has been completed with the vehicle being off-loaded at a storage
facility or other designated location. The mobile communications device provides the
TTO a user-friendly tool for managing the status of the tow in real-time. The status can
be changed through a simple two-step button click sequence on the mobile
communications device as illustrated below:
..........
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TTO Ready to Change TTO Prompted to Confirm ON Status Change is Completed in
Status to ON SITE to SITE Status Change Real-Time—Combined with GPS
Indicate Arrival at Tow Data to Confirm Location is
Location
Correct
In addition to supporting the fully electronic dispatch communications and status
management, the mobile communications devices allow for two-way voice
communications with AutoReturn dispatchers as a backup communications method and
a way to augment the electronic dispatch communications to address exceptions cases.
Aus-Tex—Powered by AutoReturn 50 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Data Collection and Photo Documentation of Vehicle Condition at the Tow Location
The mobile communications devices can also collect data at any stage of the process.
For example, when the driver arrives at the tow location and changes the status to ON
SITE, the state transition model is configured to take advantage of the data entry
capabilities of the device to collect important information that can only be captured in
the field: the system allows the driver to capture photos at the scene, those photos
become a permanent part of the vehicle information record. This information can be
used as evidence of pre-existing damage or to report on important details about any
specialized vehicle loading procedures that were required to tow the vehicle (e.g.
winching required, off-road vehicles, etc.).
ARIES Android App — Capturing On Site Photos of Vehicle Condition
s . t A I F•t
Clue: ,fan 14,201 2:52:00 Pfd
j2:3 mi
TOW Information TR#20130114AOOOI
Account SFPD
Equipment:Recd IWO
Reason,Mistsse Handicap Placard
In&NL
Origin:375 ALABAMA,SAN FRANCISCO,CA �
Destination: %L1
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1 Vehicle
Details;SILVER HONDA CRV 2 DOOR *`
Year:2005
Irl .NO Virtl
Multiple On-Site
Vehicle Photos
TTO On Site—
Photo-Capture Enabled
Once the vehicle is delivered to the impound facility, its status in ARIES/Dispatch is
changed to CLEARED whereupon the vehicle record — textual and photographic data
included — is sent to ARIES/Impound. The photos remain with the vehicle record in
perpetuity.
Aus-Tex—Powered by AutoReturn 51 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Viewing On Scene Photos within ARIES
rto tmillar firn::-
�rARIES tImpound
1001162-TOYOTA CIELF-A
Tow Summary Tow Location Vehicta Status
1,a 01042013 0240 PM 375 ALABAMA and.SAN f t;3UeI dear 2005 f urren? tat vi c Pw a
t;?x Ref ft 20130114AO001 i'.rire:; FRANCISCO,CA
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:-IN NO Vlfda
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Real-time Status Management
ARIES/Dispatch can support a configurable set of tow status codes that can all be used
to manage the tow status in real-time. AutoReturn and municipalities can work together
to select the desired set of status codes to be tracked from the following configurable
selections:
• REQUESTED
• DISPATCHED
• ACCEPTED
• REJECTED
• ON SITE
• IN TOW
• AT DESTINATION
• CLEARED (Completed)
• CANCELLED
• DROPPED (Cancelled when truck is ON SITE)
Aus-Tex—Powered by AutoReturn 52 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
• Others as needed
When the TTOs are logged into the mobile communications devices to manage the tow
status changes, the GPS coordinates for the TTO's current location at the time the
status changes is processed. For example, if the TTO changes the status to ON SITE,
the TTO's current location can be compared to the location defined in the tow request to
ensure that the TTO has not prematurely changed the status to ON SITE, prior to
arriving at the tow location.
Aus-Tex—Powered by AutoReturn 53 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.2 ARIES/IMPOUND
Cutting Edge Impound Management Technology
AutoReturn's industry leading ARIES/Impound module provides advanced capabilities
for electronic vehicle inventory management. The vehicle inventory information is fully
computerized, including scanned images of hand-written tow authorization documents
and multi-angle digital images of vehicles. The information can be accessed and
viewed in a variety of ways, including wireless tablet computers and smartphones with
bar code scanning technology.
ARIES/Impound captures a living record that contains all the information collected about
each towed vehicle. The inventory information is maintained in real-time using a
mixture of traditional computer data entry and wireless handheld device data entry. As
the vehicle moves through the impound process, ARIES/Impound accumulates the
following information at a minimum:
• Information about the tow (dispatcher, tow type, tow location, TTO, time of tow, etc.)
• Unique Tow / vehicle tracking identification ("ID") number, as well as a unique bar
code number that is affixed to the vehicle as a sticker and recorded in the vehicle
record
• Vehicle information (make, model, color, body style, year, license state and number,
registration month and year, VIN, etc.)
• Photo documentation of the vehicle's condition at various stages of the process (e.g.
at the scene of the tow, when vehicle enters storage facility and when vehicle exits
storage facility)
• Detailed inventory of vehicle contents and vehicle condition information
• Storage lots are organized into a numbered "grid system" and the grid designation is
stored in the system to allow for the quick locating of vehicles
• Vehicle registered owner, lien holder, and claimant information
• Record of customer inquiries (notes, audit trail of customer service agents who
assisted the customer, etc.)
• Schedule of towing, storage, and related fees
• Receipt and payment information
• Lien sale processing data (notification and authorization dates, sale dates, sale
amounts, etc.)
• Current vehicle status and final disposition (released, auctioned, salvaged, etc.).
ARIES/Impound maintains the inventory information from the time the tow is requested
through the final disposition of the vehicle, when it is released to the vehicle owner or
disposed of through the vehicle sale operations. After release or disposal, the vehicle
information is maintained as a permanent history of all activity related to the vehicle,
supported by detailed reporting capabilities.
Aus-Tex—Powered by AutoReturn 54 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Built Specifically to Support Large, Public Impound Operations
One of the foundational blocks of ARIES/Impound is the core impound management
functionality that comprises the vehicle inventory management, receipt generation, and
payment processing capabilities required for managing the day to day activities of a
large, public vehicle impound operation. AutoReturn's ARIES/Impound is a proprietary
solution that allows AutoReturn to support the varying business requirements and
procedural rules that the Company encounters through our relationships with
municipalities across the country. The system can be readily configured and
customized to meet the unique data requirements for differing types of impound
operations. ARIES/Impound can also accommodate varying business rules and
workflow surrounding the life cycle of an impounded vehicle, from the moment that the
vehicle enters the impound process through the point that the vehicle exits the process
when it is released to the vehicle owner or sold as an unclaimed vehicle.
Support for Centralized vs. Distributed Impound Operations
One of the key features of ARIES/Impound is that it can be used to support both a
centralized impound operation as well as a distributed model involving separate,
independent impound operators. In the centralized model, ARIES/Impound can be
used by a single towing management contractor alongside the City officials that
collaborate with and oversee the contractor's operations. In the distributed model,
multiple impound operations can utilize the system and the system limits each
operator's view to only the information about vehicles held by the given operator. While
each impound operator's data access is limited, ARIES/Impound allows for City officials
or a single management contractor to access all of the information across the
distributed operations. The following diagram illustrates the structure of the information
and user access for a distributed impound operations model.
Aus-Tex—Powered by AutoReturn 55 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
ARIES/Impound — Distributed Impound Operations Model
( r'`w.oRaiutr4 and City Aaf'rWNstrotive"Tow r1.miristra,..4nq til
CITY USERS
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all LI#"s1or Lir stLU'S #F 5's°Lt7T Y ail L-FvLOT> al Mrs:Ore • A L�'wL&a •a##L€�'s'OT,, xII L:FVl�T'3
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en vtemng across all Lots,U# r users will roed to be ale to view not onty vehicle inlo but be able to identify and spec)rc Lot it rs in;VVill aw r .o see .e e ack#vlty
arszaar:-!thi"rehirle hfearirq I:trp t��sv,IS)r€Yia<+�:rt they vHhit;le.iri�uxic�s aetd athrar irinrntati<trl�bnLl�the v�hirlsY
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4'Vould need various levels of user access ;Would r W various i=aveis of usw aa*.", to Lot E:'Would need w h access to
?sed or jc?b Nrction 3ased or job furc'oq v rlous levels of user the City'r'trd:
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Aus-Tex—Powered by AutoReturn 56 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Robust Vehicle Search Capabilities
Locating an existing tow request or vehicle in the system is easy given that the
ARIES/Impound user experience is search-based and user-friendly. After logging in,
users are presented with the Search tab that includes two types of searches:
• Search by ID — Search by ID is the default view as it accommodates the most
common data types used for ARIES vehicle searches:
Vehicle ID — The ARIES vehicle ID is, as mentioned above, a unique identifier for
a vehicle. ARIES users will commonly refer to a vehicle by this number or the
TR#.
- Tow Reference #—The TR# is another identifier used commonly by ARIES users
to refer to a vehicle but in fact it refers to a tow: Because in some cases more
than one vehicle is associated with a single tow, it is not unique when referring to
the vehicle. However because the 1:1 tow:vehicle association is so common
users typically rely on the TR #.
VIN
License
Users can enter any of these four data types to execute a search for a tow record in
ARIES. These fields are mutually exclusive to ensure users do not mix incompatible
data which would result in a failed search.
• Extended Search —This tab offers many more, less commonly used reference data
fields that may be used in combination to support more complex search use-cases,
such as date-range-based searches. Users may enter one or more of the following
data types to customize a search:
Region
Date From/To
Account— The specific municipal client for whom the tow was executed
Tow Reason
Impound Operator
Tow Operator
- Impound Lot
Vehicle Data
- Make
- Model
- Color
- Body
- Condition
Aus-Tex—Powered by AutoReturn 57 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
The search results present a summary view of the tow record which, when opened,
shows in great detail every aspect of the tow history including:
Section Data Presented
Tow Summary This section summarizes information about the
tow, at a high level (e.g. the tow date, the TR#,
tow company, equipment used for the tow, the
account requesting the tow, etc.)
Tow Location Includes address, beat and zone (these terms
are customized for each region) information
Vehicle Data Make, model, body, color, license, and VIN
data are all captured here
Impound Status Users see at a glance the current storage
status and can change that status in this
section
Storage Data Storage lot, time of initial impound and storage
history are summarized here.
Hold Data A summary of any active holds or information
that no holds are associated with the vehicle
are found here.
Lien Data Summarizes as applicable the lien type, date
requested, sale authorization date, or title
surrender date
Vehicle Contacts Any vehicle contacts are visible here, both type
(e.g. Interested Party, Lien Holder, Registered
Owner, and many more) and name.
Tow Notes Users can see all notes associated with the
tow, including those sent to the driver and
those exchanged with the municipality during
the course of the tow's life cycle
Fee Data All fee data are summarized in this section.
Users who wish to see even more detail may click on the section headers to view the
information specific to the section. For example, a user clicking the "Fees" section will
be able to view and, if authorized, manage fee data (e.g. add/edit/void fees) for a given
impound record.
The ARIES/Impound "Vehicle Search" screen capabilities are illustrated in the figures
on the following page.
Aus-Tex—Powered by AutoReturn 58 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
ARIES/Impound —Vehicle Search Screen — Tow Date Related Fields
`a f4ARIES IMS W.1.1
cn:a
Search 1riU::73 rre;',p 4•r�_OFiD`:
'v Add Vehscla ... ... ..
1 i:f; Pxf:r.ded Se-h
Region: SF-CA From: 2012-05-24 ... To: (. IMPOUND CANCELLED n
Account: Reason:: (;IN TRANSFER
Irlpormd Operator: AR-AutoReturn Tow Operator: r Lot: L NOT STORED
Make: Model: Color: Body: w
'm:h (Al"
ID TR* Reason Plate State VN Make Model Body Cola Tow Data Towed From MS Status Lot
1000028 2D720524M0D03 187 NO VN HOND ACCORD 2D RED 05!24!2012 05:00 AM 123 TOW COMPLETED
i
x
ARIES/Impound —Vehicle Search Screen — ID Fields
O9 ARIES%IMS W.1.1
search
..:nate!��aleck• ... .. -
Vehicle ID:.�
Tow Reference C:
VIN:
License: v
to TRO Reason Plate State VIN Make Model Body Cola Tow Date Towed Frao MS Status Lot
1000028 2M 20524NM03 187 NO VN HOND ACCORD 2D RED 05Q4=2 05.00 AM 123 TOW COMPLETED
t
Aus-Tex—Powered by AutoReturn 59 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoRetum
Proposal Exhibit "B"
p to the City of Round Rock
Comprehensive Tracking of Full Life Cycle of an Impounded Vehicle
All of the tow data that is captured in ARIES/Dispatch while the tow request is being
fulfilled is passed downstream to ARIES/Impound. The system serves as the
comprehensive vehicle inventory data store and historical audit trail. All of the
information regarding the tow request and vehicle details is available through a single
ARIES/Impound Vehicle Details Screen that is organized into a series of sections and
tabs as follows:
• Tow Summary—All of the general tow request details such as the requesting
agency (Police Department, Parking Enforcement, etc.), individual requesting the tow
(name or badge number), requestor call-back number, reason for the tow, equipment
requested, and other general tracking details.
• Vehicle — Specific information about the vehicle such as the year, make, model,
color, body, ID # (used for fleet vehicle IDs, motorcycle engine #'s, etc.), license
number, license state, VIN, odometer reading, registration year and month.
• Lien Info —All of the details regarding vehicles that go unclaimed as they go through
the legal process of being sold at a public auction or through the salvage vehicle
disposal channel. For AutoReturn's use in various states, this section is customized
to reflect the unique characteristics for the given state's defined legal process for the
disposal of unclaimed vehicles. Generally speaking, this section allows information
to be captured such as the vehicle appraisal category, required registered owner
notification dates, sale authorization dates, sale date, and sale price. For vehicles
being sold as unclaimed vehicles, the sale price is added at the time that the sales
price is established. Any additional administrative fees related to the disposal and
sale of the vehicle can be configured and applied as standard fees based on various
criteria.
• Status — The current status of the vehicle is displayed along with dynamic
information that shows details that are pertinent to that particular status. For
example, when a vehicle is in the RELEASED status, this section displays the
release date, the individual to whom the vehicle was released, and the total fees paid
for the release. For a vehicle in the SOLD status, the section displays the sale date,
the individual to whom the vehicle was sold, and the sale price.
• Tow Location — Information regarding the location of the tow including Location
Name (if applicable — used for landmarks), address, cross street, city, state, zip,
beat, and zone. Additionally, the system can capture information that is similar to the
tow location, but for the tow destination.
• Storage —All of the information about the storage history of the vehicle, starting from
when the tow was completed. The system supports the configuration of multiple lots
that can be managed as one virtual inventory. Within each lot, any number of
sections can be defined for tracking the specific location within the facility. Other
storage data includes storage check-in and check-out times, storage rate information
(varies by vehicle classification), vehicle tag information (such as bar code ID values
or vehicle "hat" numbers), and whether the keys are being held for the vehicle
(including key tag #).
- Vehicle Transfers —Additionally, the storage section information captures any
transfers of the vehicle from one lot to another facility to be tracked in the system
Aus-Tex—Powered by AutoReturn 60 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
for an unlimited number of transfers. The system can automatically generate
authorized transfer tow fees and add them to the list of service fee items. The
complete set of storage information is captured and maintained for each storage
"instance".
• Hold — Information related to various types of administrative and investigative vehicle
holds to be captured in the system including the type of hold, agency placing the
hold, investigator or officer ID, hold start time, hold removed time, information
regarding who authorized the release of the hold, and general hold comments.
- Police Information —Additionally, the hold section information captures important
police information to be captured and tracked in the system such as officer
names, unit number, officer ID, case ID, stolen vehicle flag, and citation
information.
• Interested Parties — Contact information for one or more individuals related to the
vehicle such as the registered owner, lien holder, released to party, and purchaser of
unclaimed vehicles. Name, address, phone, and driver's license (or other
government issued ID) information can be captured.
• Notes — Provides a running history of ad hoc notes regarding the vehicle activity and
interactions with various interested parties. This includes any notes captured during
the towing process while the vehicle entry was being managed in ARIES/Dispatch.
Each note is captured with an audit trail of when the note was logged and by whom.
Once a note is captured in the system, it cannot be changed.
• Fees — Information related to various line item towing, storage, and related fees as
well as documenting the payments received from vehicle claimants.
- Fee Items —All of the standard towing, storage, and related charges can be
configured so that they are automatically applied based on the specific details of
the tow that include: authorizing agency, reason for the tow, towing equipment
type used, and vehicle class. Additionally, ad hoc fees can be configured that can
be applied. The fee amounts can be fixed amounts, per unit amounts, or variable
amounts that get filled in at the time that the fee is applied. The system supports
standard price list functionality that is typical of all commercial billing and payment
systems, such as the ability to specify effective time ranges for the various service
fee items, to account for standard CPI adjustments and other price changes.
Payments — Flexible payment functionality that allows the user to capture one or
more payments as well as payments for one or more invoices for a vehicle.
Various payment types such as cash, credit, debit, and check payments are
supported. All of the payment processing is reinforced by the rigorous accounting
controls (e.g. management authorization for un-posting payments) and
comprehensive reporting to effectively capture and manage invoicing and
payment information for the downstream accounting processes.
Aus-Tex—Powered by AutoReturn 61 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
ARIES/Impound — Vehicle Details Screen
W
ARIES tImpound }ohnpendl=tcnLycau
S tue+i t.cUfrat!6ns. ''' Lrn Auciar: "IS ApproviF-yReport Mewc4ahisrSWga ..... ,�.y.
189,1590-HMk0A CIVIC
Tow Summary Tow Location _ Vehicle iM Status
1'rr i A 09!1412016 04.06 PF.1 t s::;s 891.1 N Lamar Blvd Austin,TX `rtod�A'tear 1991 'is:as STORED Aa.
tt; Ref= 2016-2580883 ? sr rr lien 'Rake HONDA
ATTR Zartie IMP-NE :;taloa Date 09114:2016 0406 I'M
M..nu21 civic F?>re Nl':Otai S000
Equfsment Class A Beat HATCH BACK 3°:lent Total 50.00
r.e130t IMPOUNDColnr REQ L.It" 512.441 7094 SSTfi!
:a nn
FORENSIC IMPOUND i r.en>e CF,18L421.T%
n:vnORd 13ef 5666945 1 2HGE06348FAH588088
Storage iat Hold No Lien Info° l Vehicle Contacts
s« ge 03;1412016 04'06 Ptd `3tat:;6 iWeaae rat
sectio!t SSTW Ak31+ra E:VTOENCE: R>,gt est>.tf?ate
_f't`•nfa lei a *ale AL41m--m:ation Dtte --
.,eya NO KEY
Title;zutrsndered -
Vehicle Prates rs`.. F4e5 sFs
.F Tnyv=ee S•.50 i0
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...... ... ...... ......__... _..... ._ ;1C^`: - rr- ever
...... ....... ._... ... ... ..nl<,ifaha Fee ds�.�v0
Impoftant
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15
::stir.aied'Total 1.vi rz
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0<i%"2 16 12 00 A%-'-($0.00) >196 65
OW1M20 16 12.00�vl t$;t.0n} a':=tEi 65 i
Robust Functionality for Impound Operations
ARIES/Impound provides a comprehensive solution for managing vehicle impound
operations. The system supports all of the key impound functions that follow:
• Vehicle Check-in:
- Automated Check-in (automated flow from ARIES/Dispatch)
- Manual Check-in
- Transfer Check-in
• Ad Hoc Functions:
- Update Vehicle Information
- Manage Lot Location
- Manage Vehicle Contents
Aus-Tex—Powered by AutoReturn 62 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
- Manage Tow Request Information
- Manage Tow Location
- Manage Vehicle Condition
- Record Notes
- Update Tow Reason
- Manage Police Information
- Manage Buyer Contacts
- Manage Impound Contacts
- Manage Holds
- Manage Fees
- Manage Receipts
- Waive Fees
• Vehicle Transfer
• Vehicle Release:
- Vehicle Check-out
- Manage Fees
- Generate Release Receipt
- Apply Payment
- Remove Vehicle
• Vehicle Sale:
- Manage Sale Information
- Generate Sale Receipt
- Apply Payment
- Release Vehicle
- Ship Vehicle
The diagram on the following page provides a graphical overview of all of the key
ARIES/Impound functions.
Aus-Tex—Powered by AutoReturn 63 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES/impound — Functional Overview
Impound Maraq
Vehicle Delivery
...........-.............. ...... ............
.............
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Aus-Tex—Powered by AutoReturn 64 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoRetum
Exhibit "B"
Proposal to the City of Round Rock
Wireless Mobile Device Processing and Bar Code-Enabled Vehicle Lookup
Many of the major vehicle management features within ARIES/Impound are supported
through the use of an Android app for smartphones and tablet computers. Users have
the choice of using the ARIES/Impound web application with their desktop or laptop
computers or users can access and manage vehicle information using Android
smartphones and tablet computers.
For activities on the vehicle impound facility, the ARIES/Impound Android app can be
used with devices utilizing the following wireless networking protocols:
• Wi-Fi communications (802.11 a/b/g)
• Cellular communications through major carriers (AT&T, Sprint, Verizon, etc.)
ARIES/Impound —Android App
10 4-261
I I
V s.r •
ACUR 2.5TL 2D BLCK #1011385 ` 23AO007
NO VIN NO PLATE.
20140723AO007 STORED DPT-San Francisco
2,05 1,1111 strei�t 07/23/2014-09 44 A101 Reg
ACUR 2.5TL 2D BLCK 91011428 22521 -Parked on Railway Right of
NO VIN NO PLATE,-, Way
20140812.A0001 RELEASED
Allweet 0811V201=:r9.4I AIM ......
AR-AutoReturn
ART-SF-CA-AutoReturn SF-CA Test
Company
205 13th Street
SAN FRANCISCO,CA 94103
Wireless, mobile devices are a key integration component of the ARIES infrastructure.
The mobile devices allow impound personnel to conduct the following activities outside
of the impound office facilities, while on the storage lots:
• Vehicle Intake — Data entry of vehicle information during vehicle intake including
scanning a bar code sticker that is affixed to each vehicle to associate the unique bar
code identification ("ID") number with the vehicle record in the inventory system.
Please note the AutoReturn inventory form on the following pages illustrating the
"duplicate" bar code stickers — one of which is affixed to the vehicle, while the other
is attached to inventory form.
Aus-Tex—Powered by AutoReturn 65 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
• Inventory Management— Conducting regular vehicle inventory management to
lookup vehicle information and to make real-time updates in the inventory database.
This allows data errors related to vehicle information such as incorrect license
number and VIN values to be corrected immediately when an error is identified.
• Vehicle Release — Confirming the status of a vehicle as ready for release (all fees
paid, holds removed, etc.) and documenting the physical release of the vehicle. As
an additional option, AutoReturn can imbed a unique bar code in the printed receipt
that allows storage specialists to use the handheld device to quickly scan the receipt,
review the vehicle information and confirm the vehicle's status as available for
release. The bar code value maps to an arbitrary, unique number in the database
that minimizes the chance of counterfeit receipts being used to obtain the
unauthorized release of a vehicle — a common problem encountered by impound
facilities.
The following image illustrates a uniquely numbered bar code sticker on the windshield
of one of the vehicles held within one of AutoReturn's storage facilities. On the
following page, the sample vehicle inventory form shows the same bar code
("duplicate") affixed to the paperwork that provides a written record of the vehicle's
check-in.
AutoReturn Inventory Bar Code Vehicle Tag Attached to Vehicle Windshield
III � t
Aus-Tex—Powered by AutoReturn 66 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "Bill
Proposal to the City of Round Rock
AutoReturn Inventory Form with Bar Code Vehicle Tag
i
t
Annex Pier 79) 7th St.
pp
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Dale: '�. _.____ rime--VII.2.2L_
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Stickers— k
Sticker#1 Affixed to ,
Vehicle—
Sticker#2 Affixed to
Inventory Form %rr—No Glass NT Nu Tire D_A—f)tvrrarge .5 -;Scl arch D--Dent
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E,tllr,and r'; rKA f lri, Tht mprewilir€:tiare of th coanla;mny perRmiiin [fie sA*ry r:u:t t.,Mi-,of titin;ahow n-9e rl+::M agrur ,..._�
cI saprczj...j ih t[h a:mi,li[ienk c pi.cterl tear the vehide is a fail,relmrsc,ntatimi,cit tile:t;ondilimi.t1t(tie;AI ow M.ti selene vehicle€;X,)I€my pick.
tali ni,IM.achicle.
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Imingt:arir psnp}iLl CCS.uI)CSCi'ai',IAr'lii4'et Nwmi S:. r'rr�wik,,r,.,Ar xOR?rtii P1ifmtrr.€N,rity
Aus-Tex—Powered by AutoReturn 67 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Standard Electronically Generated Receipt
Released To: Reoeipt Date: AM
OPHELIA VASQUEZ Receipt Number- 10347-18
1100 1 SOU71-1 IST 1011
Tow Reference Number. 201 G-2821 598 .-VI r
Status: RELEASED
AUSTIN,TX 78 748 Release Authonzed Until: 0 Q?I 9J-210.15 12:Z 6 P M
TX#1 1,668985
r
Release Authorized By: RoW
Authorized By Towed By Stored By
Austin Police Deparb-nent- Isouftide Wrecker Side Wrecker QR Code Allows Lot
Impaund K200 S.GDngress.Avenue 8200 S.CongressAvenue Attendants to Quickly
PO Fox 68*K01 Austri'T X 78745 Austin,TX 78745 Scan to View the Latest
Austri.�7-8-7,68-'MI 1 51.2.4-41,.7094 512.441,7094. Details for the Vehicle
using the ARIES/impound
512.974.X000 TDLP.#0000036778 TDLR#08158111VSF Mobile App.
VEHICLE To :LOT
DI&Pataftod.7kna.-IlViV21316 QSA9 PM Name,:
Make: INISSIMI o.m 3 it -rtm*- PM InIMNO KEY
Model: A&kK#AA COMPMWd T-'"% C UVIV-nIS 10AS PM
Year., M11 Tow Orlon: 4i:43 W Z"at
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8•ady: ZEaAN TowRe"on: IMFOUND-Strtraf Impound
Lloonse, TX Tow Dentinatian: a--w m:coNGRssa.
wlid: 1t4='t A S A P 5 8 Ce S.":1 93
Fee Description CIS.. Price Totall
AuIrrinWration Fee 1 $::5 00 US.30
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le urx{GAS
2 15-433
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CAW'
Total Pald:
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Signature: Date:
Signature: Date:
VSF Sivnature-
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:
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:;CLMF 1,3M.Whch:t&,VsellictE&a!ltwed.
Yow may dtect mmr,43r.ft mgar:102 tftEVV';,6e Ttcnae-M, TC'-R at=10,Bait�Zim-7,A"On.TX.118711
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Page I st'd
Aus-Tex—Powered by AutoReturn 68 September 21, 2016
Proprietary and Confidential to A us-Tex and A utoRetum
Exhibit "B"
Proposal to the City of Round Rock
1.3 ARIES TRACKING FOR PPI/REPOSSESSION TOWS
The ARIES Technology Platform includes a module for tracking private property
impound ("PPI") and repossession ("Repo") tows. The ARIES/PPI-Repo module is
available for no extra cost to any AutoReturn client that wishes to utilize it support the
requirements that exist in most states for law enforcement agencies to track PPI and
repossession tows.
For the PPI and repossession tows, AutoReturn is not involved in the logistics of the tow
in real time, rather as a data collector after-the-fact. AutoReturn provides a free and
simple to use website for tow companies to report these tows. The company offers a
dedicated toll-free number for back call center support when needed. When the tow is
reported using the ARIES/PPI-Repo website by the tow company, the data becomes
immediately visible for agency users within ARIES/Impound as well as the vehicle is
searchable by the public using AutoReturn's public website. The PPI and repossession
tows stored in ARIES/Impound reduce City administrative burden and, at the same time,
increases transparency.
Agency users can use the ARIES/Impound "Notifications" screen to receive immediate,
audible alerts whenever a new PPI or repossession tow is reported. The notification will
include the following information:
• Tow company name and phone number
• Date, time and location of the removal
• Physical description, license number with state, and vehicle identification number of
the vehicle removed
• Tow truck operator name who performed the removal
• Storage location of the vehicle
The image on the next page shows the secure website page that is used by tow
operators in Austin, TX to report PPI and repossession tows for the Austin Police
Department (APD). Once the tow information is recorded in the website, the information
is immediately shared with the APD Records group through the real-time alerting
capabilities of the ARIES/Impound "Notifications" screen.
The ARIES/Impound "Notifications" screen is depicted on the page after next, showing
an example of a PPI/Repo tow notification that is highlighted in the screen. Users
simply need to double-click the item to view the notification details and mark the entry
as "Attended" after any necessary actions are taken such as recorded the PPI/Repo tow
in the required law enforcement systems. AutoReturn can even work with agency IT
personnel to explore integration approaches to allow for the required updates to law
enforcement systems to be performed automatically. For more details about, please
see Case Study 2: Automation of Vehicle Legal History Research — San Diego in
Section 5.6—ARIES System Integration Capabilities.
Aus-Tex— Powered by AutoReturn 69 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
AutoReturn PPI Website
Private Property Impound Pep—
..... .._.. ._............... .. ........ .....
,—
: > autoreturn.cam ��' :" .,
_ .A
AutoReturn Aushn,TX
Report Repossession or Private Property Impound
Company In onnation
Vehicle In.foiTnation.
i'
j'.
N 3"'Fate _
t
Tow Deta.i is
jj
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j
................__......_........__................
.......
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i'
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I _"eLY
Aus-Tex—Powered by AutoReturn 70 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit T"
Proposal to the City of Round Rock
ARIES/Impound "Notifications" Screen
Oe ARIES ITmpound auS-trUaer L'.rnti.-?
r.r.win Fkrlilicatinnx n'
Date: .<01B-Os-C9 '..' SNOW,+i[1a=tded Rct ntt .
Ynic,1e0 'Ric .. .__...Slate t Ltense "M Reason Code Year 1aal:681AMel 1450Waon Type Notfra.. Attended Date Atterded By
1C17717 P2# TXABCt'23. KL4CJ2SB1E863W9T IPI 2010 FORD.ESCAPE NON WOUND M09=16 t4,50
1017436- 2016-17,51234 --NO PLATE 183XA46K36ifE35p02 UPOUND 1591 DODGE.OTHER CHECK NI 38!20,271610'02
1017445 :015-1791I74 FL DECODE 1B3B031D5FG::24715 MPOUN D 105 DODGE ARIES, VEHBCLE VV UPDATED 00110 01€09'20
NctrfitatmMretails X.
Notification Details Notification Data
lbW 10f v P294
Lk,.Mte Mate TX ABC!23
'An KL4 G BSB!EB6BB097
Tine Of tlatifWat on 201.6-09-09T14:57:17.450
Att2ndi-.i 8y
fle"ason Cry& PPT
Yi>ar Make t1odel 2017 FORD ESCAPE
-ziowbetx� Attended: BY: Date:
Ccaeied8y Or. Na16s
SSL Lalrei
Aus-Tex—Powered by AutoReturn 71 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.4 AUTORETURN PUBLIC WEBSITE—VEHICLE SEARCH
AutoReturn has a fully functional website (http://www.autoreturn.com) that allows
vehicle owners to search for vehicles, find vehicle status information, and obtain
instructions for the release of a vehicle. The website can be easily integrated with the
City's website in a variety of ways ranging from a redirect link added to the City's
website that takes users to the AutoReturn website to embedded search capabilities
within the City's website through the use of secure web services. AutoReturn can
provide the City at no charge simple web service request capabilities (SOAP, REST,
XML, etc.) that would allow vehicle searching capabilities to be provided from within the
City's website without re-directing users to the external AutoReturn website. The same
capabilities could be supported for vehicle searching, finding vehicle status information
and instructions for obtaining the release of a vehicle.
The vehicle search page (http://www.autoreturn.com/find/) is illustrated on the following
page and provides customers a variety of ways to search for vehicles using any of the
following criteria:
• Search by License:
- Vehicle license number and state code
• Search by VIN:
- Vehicle identification number ("VIN")
• Search by Date:
- Tow Date
- Vehicle Make
- Vehicle Model
- Vehicle Year
- Vehicle Color
Aus-Tex—Powered by AutoReturn 72 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
AutoReturn Public Website —Vehicle Search Screen
AutoReturn Atistin,T
Howe.;Austm, K;
Filed Your N`ehicie
Get your car.
At AUtoReturn '1ve work hard to make Getting`0LJf car bark fast and hass:e-fire -.t,the;,or—st para of your day:.s over.and r`ou can get back
on the road as quickly as possible
Search by License Search by VIN Search By Date
'License I ;rltJ I iE?<;'Date
LICENSE PLAFE OR ( �r� I OR Tom D�T
"
tareMa.-
STATE
,a.-STATE � .._A__. KE
■■� --------
i MODEL
Ve ar:
YEAR
COLOR
V24 customer service sino'Vehicle
:171eil tct�w';autore"uI'll c,nt or sa;3 u,at f i'.-<°'7..;'i;:'.'',
^s?Eect U?
t:"A,Uj O
.Tarns
Aus-Tex—Powered by AutoReturn 73 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Search Results
Once customers search for their vehicles, they will be presented with a list of one or
more vehicles that match the search criteria specified. The customer can quickly click
on a vehicle of interest and click the "Get details" button to proceed to the next step in
the process. Or they may click on the "Search again" button if their vehicle does not
appear in the list of search results.
AutoReturn Website — Search Results Page
r At toRettirn *wAin,TX I A
"ttT;n,:'4`i•:ri is r;IF'r.Ia�if3if?S ^:�Ei �.i(ifil f3"iiS F'$i•dib,11{i 'I•{,,.5�:`
Home 7'uM:f£,vh
Search Results
NVe luiv-e 7 results.
At AU[')itF;t€HI,We W01'K hard t0make,sIeffing yciur cai ba.k fast nmd so Me lmmt part cif yO£JT;lay is-,Uver:arld You can get back
orl the road as quicklycis po,si';ro-
GP 145672 Tip. HOND ACCORD GRAY `3593 See Details 915:16 10:05 PM
72762CIG TX HOND ACCORD SILVER ""4183 STORED 915/16 1 J:18 PM
CJM0855 TX HOND ACCORD GRAY `*5966 STORED 5/511610.12 PM
GXT6971 TX HOND ACCORD GREEN —*-2..934 See Details 915116 10,12 AM
8GY1262. TX HOND ACCORD 9,L.A�K '<."i 193 See Clptails 9:t5%16 2.::17 AM
GHX1293 TX HGND ACCORD WHITE ....2005 See Details j/5;16 12:47 AM
3L2F332 TX HIOND ACCORD GREEN "„"9631 :tELEASED x,511612:29 AM
OR
T.:£3Sti?111P.t:1EP'1%P. ;-!£?Ci},i�;1FIJ:IU
"'34-'5
................................-.........................................._................................_...._.__......_.._...................... (
'�c3tJ:;aCiS
Claims
--------------
Aus-Tex—Powered by AutoReturn 74 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
Vehicle Details
Once the customer clicks "Get details", the "Vehicle details" screen is displayed. This
screen provides detailed information about the vehicle that was towed, including the
reason for the tow, the current storage location, and information about how to go about
retrieving the vehicle.
AutoReturn Website —Vehicle Details Page
a .Atit aRctura %ojs irL TX
Vehicle Detail";
• r .W
TR Number., 2-016-.2493241
License: 72762OG-Tx
VehicIe: SILVER 1992 HONDA ACC0IRD
Towed Cate and Time 92SM6 10:18 Ptvl
Towed Bir Austin Police Department-Non Preference List
Towed Froin: ANDERSON SQUARE
Reason: COLLISION Collision-Vehicle Needing'Tbw
:Status. STORED
Torr Company: Lakeside Towing
122:28 Roxie Drive,Austin,TC
512.266.8620
Google:Maps
r �
Administration Fee: :55.25.00
Standard Daily Storage: $1.00.00
impoundment Fee: $20.00
RD Tow Fee: a1510.00
Subtotal: ;295.00 �..,..�..�.-.
Tai; 9.90
Total: x304.90
`A!Iiat do you do now?
�..r K.iIcIe is,.*o red 2ttlr^Veh':Ci tor-:-geiacilM t.,!- Ilstea 3;so , I wrder`..r our iet-lrla to be r0 a._ :.raU.,,1..
.,'I�•,'•t ..r.le sKi tC 'n.,.T(•fi•I%t:�:•I.f? I: rS .f-�y.r,.� y.� a :y�l�is rel 1
... e . .ti .•'•iE te'l� n: c"cu:nul'ate-d
inclu de aniv,a t;;r;'.:.it d sales tax:and r0 eos ch-an
1 ti at this.?. �.E.... ,=1
s.
Q24
Aus-Tex—Powered by AutoReturn 75 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Frequently Asked Questions (FAQ)
The "FAQ" screen provides general information and answers to common questions.
Using feedback from customers and law enforcement agency officials, AutoReturn
continually refines and updates the information on this screen to make it as helpful,
informative, and up-to-date as possible.
AutoReturn Website — FAQ Page
AutoReturn Sm Diego,CA
FAQs
Frequently Asked Questions
An vve,rs to colTerr`<nh? a-IVed as"e here as a t„`(.'r venif::nc? if your g4uestion is riot here or or,our sitle.pc:ase se c aii
`.Ur ICLIst'oiner Se'rv'ce(-enter
Resources &Links
*Tow Fee;ached€ii:=
r(A:.Illorl F3ayntent J
* PrP_-pa id Part{:`ng Cards
,1hat is AutoReturn?
there is my vehicle?
,xyt`ef:,are the:kyw,of iifrr s in San..ins.o?
?,,Iha t do I need to retrieve my toy e\l iehlfcle?
' I
i<%t#s-authorizes veY?rL'ie'tows?
'Khat forms of pavrnent are acceptabale?
,v-Ye accept cash and per rnunicipal regulations.our towers 1111,15t accem'at least one of the following/anti's:Visa.fiiastercard,r nie;icain
f.. ()e.:'i„.%ant9 t.)I£ii:LiY`ir !'Mask'i:or)t%; i CIae fir`t1lparlY ?wh towed%/our:ehlt le tO tirl01 Out'c1'I11€:h ca:"d.ai they iacrepi x5. person rT#iay pay for.a
vehicle.releaseit the rr".oistered or:e.aal r)%i'ner is pre e'nt at the time of t7a3'4finent
'.','hat if niv driver's license is expired rjr I do not have a license's
',`,chat do i dig it I believe my vehicle.;,as towed in error l
",3)?1 is i have a C(,rr,;saint?
How d,I file a ciairll)
SVVhal''lad?pf'riS to ur#c:`•ajfTiett Vehl[leS%`
C st=er ser:•e
s?gig':ei>ir..re
.;a.;i;::;n.w8 ie”,
ca;,:;s at 61 K7392. '-'as
?:act€Ii
Aus-Tex—Powered by AutoReturn 76 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoRetum
Exhibit "B"
Proposal to the City of Round Rock
Feedback and Claims
There are separate "Feedback" and "Claims" pages that provide an easy way for
customers to submit customer service feedback requests or initiate claims for vehicle
damage or property loss that may have occurred during the towing and storage of a
vehicle.
AutoReturn Website — "Feedback" Page
C)J*AutoR€aturn Sass J €--
Feedback
Feedback
Otstu€r€er Name
__._._............__....._............................................_......,-.._.._.. ._.._..._...__....._.__... ....
First t.aSt
ol service
......._................
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....._...._.____,
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1.5 ARIES/REPORTS
One of AutoReturn's strongest beliefs is in the power of"information when you need it,
how you need it, and where you need it". This section provides the details of how the
required information is made accessible to all of the stakeholders for AutoReturn's
business operations:
• City officials who require access to a wide array of information
• Towing network owners, managers, and tow truck operators
• Customers who need assistance with the retrieval of their vehicles
• Auction buyers and other vehicle disposal partners
• AutoReturn employees who are ultimately responsible for the accuracy of the
information
ARIES is designed to meet the differing needs of each of these separate groups. The
fundamental objective of AutoReturn's ARIES technology infrastructure is to provide a
platform for the following:
• Capturing and managinq all of the essential operational data for the Company's
towing, impound management, customer service, and disposal operations.
• Delivering information in real-time to all key stakeholders playing a role in
operational processes.
ARIES provides essential information to the individuals that require it in the following
ways:
• Traditional Reports —ARIES provides a robust collection of real-time reporting
capabilities that ensure the absolute transparency of AutoReturn's operations.
AutoReturn generates and delivers over 50 reports on a daily, weekly, monthly, and
quarterly basis to its municipal partners. AutoReturn is confident that nearly all of
the City's reporting requirements can be met through existing reports, with minimal
customization required. Any specific reports that are unique to the City can be
developed quickly, leveraging existing reports.
All standard ARIES reports can be run on an ad-hoc basis or automated schedule
(daily, weekly, monthly, quarterly, etc.) and are available in a variety of electronic
formats (MS Excel, Adobe PDF, CSV, etc.). All reports can be delivered to the City
and other City officials via FTP file sharing websites (FTP over SSL), secure web
pages (HTTPS), email (including secure email), or automated fax.
• Proactive Monitoring Tools —AutoReturn's systems continuously record more
information than can be consumed by the most information-savvy users. When the
essential elements of this information are made accessible in a user-friendly format,
AutoReturn managers and supervisors become empowered to proactively manage
the business to ensure that all of the targeted service levels of both City officials and
customers are met consistently.
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Proposal Exhibit "B"
p sal to the City of Round Rock
Automated Alerts and Notifications — Many problems can be identified as soon as
they occur if the systems that are used to manage the affected process area are
designed to monitor for important exceptions and threshold conditions. AutoReturn
continuously looks for opportunities to take any issue that could repeat itself, not
only to resolve the isolated instance of the problem, but to also configure new
business rules into the relevant ARIES applications to monitor for the condition and
alert the appropriate person should the condition occur in the future.
Traditional Reports: Available On-Demand and Via Automated Scheduling
AutoReturn provides extensive reports across all aspects of its operations. The City will
have direct visibility and insight into each functional area with both summarized and
detailed reporting. Reports include:
• Service level metrics reporting:
- Tow request response time
- Dispatch response violations
- Call center performance metrics
• Tow management reporting:
- Tow request activity (including canceled tows)
- Towing volumes by zone, reason, category, equipment type, or by towing
company
- Tow truck operator activity
• Vehicle inventory and transfers
• Vehicle holds
• Vehicle releases and sales
• Receipt and payment activity
• Waiver activity
• Other reports as requested by the City
Data Analysis and Ad-Hoc-Re,norting Capabilities
ARIES/Impound can support a wide range of data analysis and ad-hoc reporting
capabilities. The ARIES reporting library already consists of well over a hundred reports
that can be executed on an ad-hoc, on demand basis, or that can be scheduled to run
automatically and delivered via email, fax, or to a file storage location. The City will
have access to any existing report in the ARIES reporting library and AutoReturn is
happy to create any additional reports that may be desired by the City.
ARIES supports a wide range of data analysis in a very flexible manner. The
ARIES/Reports infrastructure can be used to extract any portion of the data contained in
ARIES as spreadsheets or standard CSV files that can feed into spreadsheets, data
analysis tools, or reporting database tools used by the City. The CSV extracts can be
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Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
defined and implemented in as little time as a few hours and immediately deployed to
City users via the ARIES system menus allowing these users to retrieve the raw data for
analysis purposes on an as needed basis. As with the ad-hoc reports, the CSV extracts
can also be scheduled to be generated automatically and delivered via email, fax, or to
a file storage location.
Types of Reports— Current and Future
The ARIES system has a vast library of reports that will support your needs out of the
box. If the report the City needs is not currently available, the report writing team will
work quickly to create and deploy the new report.
To address the unique reporting requirements of Round Rock, AutoReturn will work
closely with the recipients of the various reports to collect the detailed requirements for
each report. We are confident that most of the reports that are required can be
addressed using existing standard reports provided within ARIES, or through minor
modifications to existing standard reports. In cases where new Round Rock reporting
requirements are not closely aligned with an existing ARIES report, new reports will be
developed and provided in the required format. Custom reports can be often be
delivered within as little as 24 hours.
The following pages show examples of a few representative reports.
5.5.1 RESPONSE TIME REPORTING
As presented in Section 5.2—ARIES/Dispatch, AutoReturn utilizes ARIES/Dispatch to
manage tow requests in real-time. Tow requests are dispatched via electronic
communications that allow the status of the tow request to be managed in real-time as
the status transitions the various stages of the towing process. When the tow truck
operators arrives at the location of the tow request, the on-site response is logged with
both the time stamp and the precise GPS location of the operator at the time that the
on-site arrival data is captured. This ensures the accuracy of AutoReturn's tow
response time reporting metrics. The following diagram illustrates dispatch tow
response summary reporting. For its San Francisco operations, AutoReturn achieves
an on time arrival performance metric that averages greater than 96%. The diagram on
the following pages shows the dispatch tow response detail reporting on a tow-by-tow
basis for all tows.
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Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
ARIES Reporting: Dispatch Tow Response Summary
ADSR0010- SF-CA Dispatch suiiiii ary Analysis
Date Range: 0%'01/2016-to 08,,131,.,'2016
Generated: 9/15/2016 12,04:06 PM
Cancels: Excluded
PerW # x:11 N �` M w TGWS %.1 all towsg. i. w
rime
- 55 2.7 39.32
1744
10.99
1 7P9
2 0.10/0
16.3
238 1t:.80
4 . . .
10
. . MA
Peek yrs Non Peak On Time vs Late
97.20%
1211,
" Ift NON-PEAK �FE IN LATE ON TIME
a
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Proposal to the City of Round Rock
ARIES Reporting: Dispatch Tow Response Detail
ADSROO10-SF-CA Dispatch Summary Analysis
Date Range:03/01/2016 to 08!31/2016
Generated:9/15/2016 12:04:06 PM
Cancel:Excluded
nF
2016C-301,100'311 8112001513AM NON-PEAK ! r.rr ...e aM0- IIIIIIIIIN
Y
g . 3; x:x:13 AM [IC01E1.161'1:39" 311020x .4 07 AH 3YC205111'3AN 7 GON TIME CL•PLE T
C
x.w
la:yta.blo:mt
2013030IA0L--32 d111201t;•113:W AM NON-FIE AV, LIGHT' LseJ is r f'.r x xss-gin of L;nn= GG7 3,'V.?7r31:13:03 AM £;102716 I.X,,Ot rpt! 8lVLUb 1;2:33 AM
:111^U161-13:W 142 14.52 UH T11ME COMPLETED 13rvta's locant
2U EA0.1,000:3 8111-'0161:33:55AM NON-PEAK - L*-GH`_r_;OLi:Y Scoflaw-Reg:stratlon BAT 81'112-1 1:33:56 AM 81120161:35£,N AM 8r1'20"51:44:LY)AM 3110201'31:58:56Al
10.C•5 ONTI1E rOf-IPLFIE0 lar'Ra.blc:;nt
200CkNJ1X0034 61112D161:44:44 AM FJf?N-PEW - LIGHT
_13OLLY seoflaw-Reyrstration AST 811120151:44:44AM 8312L181:44:00AM Nl1%2M1:59:U0AM 311120182:0:3:44AM 1427 UN IFIE t:Ck+'tf''LETED la:-xa.blrxnt
2080801AOCO5 Pl1201E1:52:55AM FJ1=:FJ-PEAK - LIGHT C-Jocking[InVeway GGT 8r120161:52:55AM &120161:55:263AM 811201:'=2:05:0.3 AM 31V20182.17:55AM 12.12 ONTFIE
•Of•
'1PLETED la:ytabla:xx
Od 0
20160301A6 811120164 35:53 AM PION-PEW - LIGHT Btoeving or:veway GGT 81112016 4:36:53 AM 8/112018 4:36:5.3 AM 81`1120,13S4:49:53 AM 80120165 01:53 A'4 13 011
U"1 TIME C9,1PLETED larvta.blo-unt
"0160+171AOCrJ7 E•71!1.01F5•12:234M NOWDFAK - L;3HT_L!GL::t Scoflaw-Rect%trtion AST 8111:201E5:�23AM 81120165:12:00AM 8IV 0195:21:00 AM $11120 S-3723AM
8.62. f,NTMI F ;^.O'1PLF.TED la:ytablo:nr
20150901,40r:-% F•'11201F 7:24:50 AM PF.-W - i..IGf T DPT Vq-Nor.Tow NTS 411;q16 7:24:50 AM 801120 fF 7:29:0?AM 911,2018 7:43:44 AM 8112016 7:59:50 AM T9 90
ON TNF. COMPLETED a-rgaxta.au lags
W :'O'CO?'01A0LJ9 8112016:8:N,:(11AM PEAK LIGHT CMSTIC.a':TM ZONE ALN ;120193"0:09 AM Oi11201613(X 03 AM 81920-160:24:1.4 AM '..111207 BT)n6 AM 24.•.3
OJ TN IF ;'OAIPLF:TEf1 '-ng=hta du ar>
■�■ • 2016C0tA001D 3!'11201"B.1:F1At1 PEM! - L1G1T 0(J'JETRUCTkJfJ2Of E NT3 811120O8:01:StAM E11.120193:023Af; 8r`a20•.68:t6:,At4 311120'168 336,51Af•t
1440 O:'JTI:"kE COMPLETED aFrzPuui.:6r.z�,
20-160301A0011L111i'31i8:f24:Y3AM PEAK - LU,:T COf4S`RIJ5_'70NZONE EJET 41?aI1600436A.M 8P120168.0S.rX,AM 81`•x201 6:17:39 AM :31112.0'ri8-33.3%AM
2--12 ON7PIC GOMPLET=L1 shahiukim.zv€
4_j2u 160301A01-12 81 VZ-316 8,08:55 AM PEAK - _IGHT PARKt G OVER 726{'•7 JSE `t11'YJ16 6:u8 55 AM &927 15 8:11.38 AM 81'2016 8:'28:12 AM &11201t,8:43:554,1
19.2£0 ON TMW 'Cr4PLETED wa.evars
/1 20"60801ACC-13 611120168:1:.5.E.3AM PEAK - LIGHT O-ne=Request=ow BLU 8011:0168:1558 AM 8%12;168:15 OO AP? 811_1201681700AM 311120168:50:58AM 1.03
ON TIME COMPLETEO shahrurh.:izv
20'.60301A0014 e41120168:17:40 AM PEAK - LIGHT Cfx•JSTRL••CTION ZONE NTS 3110=018 8::7:40 AM 81120 8:17:49 AM 81-Y2016 8:32:15 AM 8111201-9 8:52:4(.1
AM 14.57 ON TIME COMPLETED shahut:y-.-WA
2M-301A0015 611120168:38:35AM PEAK LIGHT Scoflarw••i7L-asttatior ALIN 0!1r:0168:33:35AM 81112M- 8:38:35AM 81„206848:1.6 AM 801%20189:13:5!«1 9.E7 0`JTtf9E
Di TPLETEO afrnhrtJh.siav
X LC':80$U1X0t_16 8!12]168:57:30AM PEAK - LIGHT PARKNGOVER'72HR NTS 8i112008:5'T,3!JA-1 8112L••1:685E 45AM: 81120163:L9:26AM 811rzJ169:32:30AM 11.92
CN. TIME f".1PIP_ETPU raa.evars
20'60901AO017 801121116 3 01:42 AM NCN-PEAK = LIGHT COfJSTRLICTION ZOhJE 9_-!112
CTS 016 9 01:42 AM BIV2016 9:02:58 AM 81112M 9:27,23 41 311120/8 9 26:42 AM 25.':•8 LATE COM-PLETE
WD shahs kh:r zvi
2016C801A0018 6111-0163:11:40AM N J-PEAK LIGHT PARKIFJGOVER7e'}i.R BLU Rl112016911:4CAM 811120169:12:17AM t311:2015919:16AM 3r1120163.36:40AM 7.60
ONTFIE C�4PLETED r�hetlajurnngs
20160301AO013 61112016 9:41:42 AM 11101+0-PEAK - LIGHT PARh;1NG OVER 72HR BLU 6?11201!;9:41:42 AM 8l•?2016 9:42:06 AM 81112016 9:42:28 41 311201610:06:42 AM
0.77 ON TPTE COMPLETED r::a.ev ars
20':603O1AfXi20 81127169:53:20 AM N0.N-PFAK - LIGHT PARKIPIC;OV.R 72HR CTS 61201P.9:53:20 AM 80112016 9-SO 11 AM Pdire01F 10 73 36 AM W112016 100810 AM 15.27
CN TN-'tF COM-PCF.TEn rira.evars
ZC160801A0Q;1 FfllnlF 9:57:9 AM NOFJ-PEAK - LIGHT Btoc'-ina Drr ew ay NTS 8?112016 9:57:59 A'1 811120':8-,'R':09 AM 8.111;;:01610:;05:53 AM 8110;"01610:22:52 AM 7.=?
(YJ T"!IE CCJ!•1Pi.ET=O >.?ti<.strPat
20`910?0!1,6)(,'2.2 1,'11 71C 9:57:5.3 AM I"J-PEAY, I-FiF.T_ELAT Abandoned-JM.1ritrl Pxt.s NTS F 1201E 9:57:59 AM 8112016 3 58 W, AMt 811-01610:12:00 Arq Sr11201F
10 22 59 AM 14.02 CvJ TN-IF OMPL f;a.20�iCk301;CN_^.3 >!1?.019 9 9':? AIMNC N014--PEAK - I-2 1-T E2,c':n_Dir,.>:•:,y 9FT Bi11.2716 9:59:36 AM 8!`:?.^_0151n:Of:04
AM f11M1610::XA8 AM 8112011 Irr2.3:3r,AM 8 29
ON TIME TED sFr t:hniE h.i;t^
=0<Cx;01A0U24 c^11201G tU. :59 Af 1 NCJ~1-PEf,Y
LIGHT >^•ARKING OVER 71_hIR Ja 8110=01610'0:59 AM &1'201610,1i.4641 c^d11201910.33.72 AM 3111201'10.35 53 AM =:3 O1J TrIE i.OMP'LETEO r€:a.evars
X1"6013 1 0025 6?11 AC10?:25:17AM N&J-PEAK - LIGHT CU:371*10-TON'-ONE C73 8111201610:=5.77X'•} 81120`1610:25:28AMi W11201610:40:Jt';;P'1 30'I12U'rJii-Sri.17AM
1473 014 TIME CC>•}P_E'rE, sfr_htul.fr.rrv:
LU1L>,KJIr`,UL=28 811lk-J1F10.52.41AM NC�J-PEAK - LUHT B;ckingufk�eway NTS &V'20%10:52:s1AM 311120'r)1u.54U6AM 041^_O11611-04.52A-M 8l1-,20%'1T17-41A.M 12.3 UN7lf4E
COMP-LETEO valerie.sue-t
X60W1.AL027 81112,016 10:56:iu t AM I"J-PEAK - LIGHT 0NSTkLIC TUJ T-Uf RE NT3 8 V20 le 1£0:%01 AM 811020't-J:56:16 AA: -d201:;11.07:59:t 1 31'1:201511.:21:01
AM 11.57 Ci:''J TIME CC>-1p: TED va':zrie.stieet
20 OSWAC 28 8?712011611:61:'35 AM PJCTJ-PEAY - LIGHT' PERMIT ON W^ONG VEH BET 81120161101,35 AM 81=201611:0100 Ate' 31112L�011:18:40 r 119 8112016 T1:2�:35
AF4 15 CJ3 (]J T IME street
2016,08014OC23 8:1201611:29:55 AM NCNJ-PEAK - LIGHT PARKING OVER 72HR ALJ 61'11201611:23:55 AM 811:20•x01130:05 AM 811[01311:47:30 AM 3111201611:54:55 XPi 17.57
ON TIME Cc>•4PLETrO rata.evars
2000301A0030 801?201611:36:25 Af4 rllaJ-?E4': - LIGHT-DOLLY C'PT Vehich-Tow AST 8x`11201+_11:35:25 AM 811:20161':.3&39 AM 8111201811:52:10 AM 811201612:01:25
PM 15-13 O'1 TL+RE COMPLETED kar a.cohr e*ez
201603131A0031 61127'612:01:15PM NONADEAK - LIGHT PARKN GOVER72HR CTS C-11201-12:01:1.5PM 811201612:01-16 PM 6411201612:7500PM 8012001226:15-FM 3.73 911
TIME u0W- LETEO rackeNa.iertvngs
201JiOt IA0032 F•.1r2016127-2 47 PM NfAY-PEAK - LIGHT C ON'STRIXTtCHJ;:UP.r:: CTS 811271612 02:47 PM 81170`.;117-:03:38 Ptd � � -01617
9111^.01'•1^.1953 PM 811:... _.7.7:47 PM 17.10 Ch1 TK'IF. DC1`-tF-'€fTEO sl-r=hn,rlxh.:ir.'r.
"'0011101X0033 8 1201812:C3:?4 FM NrNJ-PEAK - LlGh7 00957X1.0 TN-NV 7 P:= NTS &"11201612,PY3:^:•4 PM 8111201-512-03 43 PM ?.111201612:09.0 PM F11120r�1'r.28
34 PM 5.72. MJ TN IF i O'1PLF.TED maz'r:imtxn
20iEi(W1=CN?34 8?10 71612:79::1 PM W-111-PEAK - I rlpi`f Rerove:y BLU 911120191.^'9 01 PM 8111205512:Ze?01 PM 6:111~"01612:32:29 PM 311120012.54 U1 PTI 4.45
ON TINE :C>IP€.F_T D v=lexis.strr..r
2016[14401W.25 6%12016112:37:35 PA NC hl-`rAK LIGHT PARKt1JC,OVER'•--1-IP. IEX: 8.'1201612'7? PM 81=.201912 37?..E PA`: W1_0161.=48:17 PM 811?2016 1:112:351"M
10.61 0YJ T•IF t-.k"' LETED r-•:I t lbr•.lerarings
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Proposal to the City of Round Rock
ARIES Reporting: Dispatch Violation Detail
ADSR0001-Dispatch Violations
' Rea:on:SF-CA
' Data Rance:C&01 16 to 08;3 116(inbusue
AutoReturn Conlpar:y Cede:X1 Con-.Danies
Generated:9;4512015 12:01:35 PM
SF-CA ZU160BOlAO003 Available 61VZO161:33:57 AM CTS Pastor Joel 81112016135:33 AM BAT Erick Ramirez r 0 REDIS PER TTO
Alonso
SF-CA 20160BOlA0008 On Site 81112016 7.43:44 AM NTS Marvin Driver is 1.7 miles away,TRM:20160801A0008 0 need a left rear
Location Euceda
f ire to be
replaced--
entrance on
-CA 20160801AU008 In Tow &112016 7.43:44 AM NTS Marvin Driver is 17 miles away.TRM:20160801AO008 0 need a left rear
Location Euceda
tire to be
replaced--
SF-CA 20160801AO009 Available 81112016 8:130:27 AM AST Alvaro &V2016 8:04:03 AM ALN Marbin Latin0 entrance on
Salgado
SF-CA 20160801A0O17 On Site Late 81112016 9:27:29 AM CTS Rigobetto late by 47 sec 0 1 vehicle.
Gonzalez
SF-CA 20160BOlA0040 Available 8I U20161:12:06 PM BLU Ubaldo SI U20161:14:34 PM CTS Hernan 0 BLU NO
Mora Contreras
SF-CA 20160801AO040 On Site Late 81 U20161:39:51 PM CTS Hainan late by 164 sec 0 ANSWERBLU NO
Contreras ANSWER x
SF-CA 20160801AO045 On Site Late 811120/6 3:31:06 PM ATL ATLAS late by 659 sec 0 pco is requesting X
Tow mg
atlas mot home is
appromimately 25
SF-CA 20160801A0052 Available 8IV2016 4:13:16 PM CTS Carlos 81112016 4:14:39 PM BLU Julio Nava0 It Iona 07
red spatched per
Orellana Calderon
blu ;
Portillo
SF-CA 20160BOlA0060 On Site 81112016 6:58:00 PM JSE Dennys Driver is 24 miles aw ay.TRa:20160801A0060 0
Location Sanchez-
Mendoza -
SF-CA 20160802A0059 On Site 81212016 3:06:26 PM BES Cornelio Driver is 1.0 miles away,TRM:20160802A0059 0 W
Location ZUIeta
SF-CA 20160802A0065 Available 81212016 5:19:32 PM LRY Michael 81212016 5:21:33 PM NTS Marvin Euceda 0 LRY NO
Cantwell ANSWER
SF-CA 20160802AO071 Available 81212016 8:34:25 PM ALN Gelmer 87212016 8:39:24 PM BAT Erick Ramirez 3 3rd flow;What's
Oubon
the clearance?;
enter on
stevenson sr 68
SF-CA 20160802A0073 Available 8121201610:12:44 PM NTS Nelson 8121201610:14:11 PM LRY Michael 0 redis per tto
Lopez Cantwell nelson
SF-CA 20160802A0073 On Site &21201610:23:16 PM LRY Michael Dr ver is 1.6 m les away,TRM:20160802A0079 0 re is per«o
Location Cantweq nelson
SF-CA 20160803AD002 On Site
61312016 2:15:00 AM BAT Erick Driver is 1.2 miles away,TRff:20160803A0002 0 change violation per tow desk,this
Location Ramirez to arrest tow"; isnt a cancel
cancel;don't
cancel"change
to 1460V hold for
SF-CA 20160803AO034 Available 8131201612:51:08 PM JSE Dennys 813120161252:11 PM NTS Rene Elaisstoo' now thn
0 " DENM S IS ON
Sanchez-
Mendoza
BRK
SF-CA 20160803AD047 Available 873120165:57:08PM ALN Gelmer 81312016 5:59:25 PM CTS Joaquin 0 CALLED
Dubon Gomez
GELMEA,NO
ANSWER:REDIS
To JOADLAN
-CA 20160803A0052 On Site 8212016 7:40:53 PM GGT Victor Driver is 1.0 miles away,TRM:20160603AO052 0 eta;Oriver should hugo was unava.
Location Cabezas be onsite
SF-CA 20160803A0061 Available 8131201610:47:47PM BBT Elmer 8131201610:43:45PM NTS Jose Juan 0
Lopez Arias
SF-CA 20160804A0003 Available &412016 7:55:43 AM ALN Gelmer 81412016 7:58:21 AM NTS Marvin Euceda 0 Call redispatched
Duh«,
ALN Gelmer did
not accept or
SF-CA 20160804A0011 Available 81412016 8:135:18 AM ALN Gelmer 8!412016 8:11:79 AM BLU Antonio answer
0 REDISP TO
Dubon Samentos COMBO
SF-CA 20160804A0021 Available 81412016 3:32:17 AM NTS VictorJTS 814120163:35:32AM AST Alvaro Salgado 0 rtsnoanswer
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Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.5.2 CALL CENTER PERFORMANCE REPORTING
AutoReturn utilizes advanced, distributed call center technology to manage phone calls
from both city officials and vehicle owners in real-time allowing AutoReturn to capture
detailed performance metrics. For example, AutoReturn generally answers all dispatch
tow request calls within 30 seconds, 95% of the time, and within 90 seconds, well over
99% of the time.
ARIES Reporting: Call Center Metrics Reporting
Call Metrics Report
for all regions from 2111.2011 -.2/28/2011
Call Valume By Day Of Week,
1Q s$ 829 =a UMPATC4
600tai 53.25b 52
359
400
Wl
2liQ t2
0
C.:56'•G.ay '"7�rys�9y s?+daij !�t��Ny
Day of Int ir"
resort
Total bolt-abandoned calls 7948 95.9%
Total,Dispatch calls 3325 41.8%
Arswere-i 30 to B9 secords
Ar"Twered S�'D s4.:'v'r.ds A s7¢
A--wers•'ye wait in 3,emr,£ 3.5
Total'service calls 4623 58.2
Axsweriz c 179 seconds 4°3S
Au leres7 3.'.^T<^p`.sset;'£nds 133.'!L
.'4v*ur;e'w`a(t dD.sewfts 223.3
Peak calls 1372 29.7?+l
:=weraq*-.wait in s*:ten€ds 25.2
Nan-peak call's 3251 ?G. ?.k
Arswerid,�&D to 530
r.us raze ar.a t in s.amnds
Total abandoned calls 339
A.v=rne wait in s-kwr::s 35.7
Total calls 8287
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Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.5.3 TOW MANAGEMENT REPORTING
ARIES supports a variety of towing information reporting capabilities. The towing
management reports include information about all tows, including all relevant tow
details. The report is provided as a real-time, user-friendly report that can be run at any
time for any given periods.
The report can be generated as a summary report that provides the quantities of
vehicles towed by towing subcontractor, geographic zone, requesting precinct, and/or
tow category groups. The report can also be generated as a detailed report itemizing
each individual tow.
Additionally, all the towing data is maintained in the AutoReturn Data Warehouse,
allowing a wide range of various ad hoc reports. The custom reports can be developed
to meet specific requirements provided by the City and the generation and electronic
distribution of the report can be set up as a periodic, automated process. The following
two images provide an example of the Towing Summary Report with the information by
towing category presented as both a table and a graph. The third image is a sample of
the Towing Details Report. The fourth report sample report illustrates the capability to
report on various types of impound exceptions of interest. This type of exception
reporting allows AutoReturn to proactively monitor and address issues with impound
operations.
Aus-Tex—Powered by AutoReturn 85 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
ARIES Reporting: Towing Summary Report— Tow Volume by Category— Summary
View
IMSR0020-SF Monthly Towing Summary
Gate Range: 08101/16 to C18J31j2016 Nndusivej
Generated:9/15;21716 12:19:26 PM
AutoReturn
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Aus-Tex—Powered by AutoReturn 86 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES Reporting: Towing Details Report
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LIST
Aus-Tex-Powered by AutoReturn 87 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "E"
1.5.4 INVENTORY MANAGEMENT REPORTING
ARIES provides real-time inventory management through user-friendly reporting
capabilities. The reports provide a snapshot of all vehicles held in storage for all the lot
locations, for a single lot, or a subset of lots. The reporting provides summary
information regarding the number of vehicles held in storage as well as a detailed listing
of each vehicle. The following image is an example of the Storage Summary Report
that provides summarized information about the number of vehicles stored within each
physical lot location as well as the total number of vehicles stored across all lots. On
the following page, an example of the Stored Vehicles Report shows the summary
count by lot followed by a detailed listing of all vehicles that are currently stored in each
lot.
ARIES Reporting: Stored Vehicles by Differing Classifications
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Aus-Tex—Powered by AutoReturn 88 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES Reporting: Stored Vehicles Report
IHi5RD028-Stored Vehicle Report by Lot
Region:SF -4
._..., Lot:
AUtQReturn Generated:9111201612:00:13,SM
}Vehicles Steted 62 14
450 7th Street
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17s7C15 SFCYTX ?.0 O511AOO„� dT71ED 4507:hytc: CA 7FQ?32 Fi1SSAN rALTINIA 1351 4C ;:)R GOLD -J44D1.rjT .?C1S4041 ='.OK,-02
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1773592 SFPC3`l• =U160513A.0001 STO?ED 4507,hS,reet CA 7RfP28C SUSAW FOP.ESTEn 2.311.3 STAT NWAGON GRA,' JF SJAHC5C4152=390 2017••03
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€808704 SF'1P7:, 2-3'6-X2*ILJ55 sickRED 4507th-greet CA 7PiKt238 FORD FUSC-'N U 4L''i-CIR GRAY ' JL%
2:16536 SFDP7X Z0:Y:IE•24MCU 9 STr---)EO 4507th tree, CA 3NZS420 TGOTA CDROLLA 0 4DQ---OR WHITE 2045-1`I
1812044 SKIP FX 2016::182:'1')Is€l'6- ST ARET. 45(37>h Snee, CA 7311428 HC:NDA ACCORD 1.i(37 4[G—OR GRAY 1.43C1453797A1711723 20 1-07
11114833 `1'[PTk 2O`:nW-3110067 STORED 450765,,reet CA 46t-W-09 C:MEVP.O"ET 14JFJTE '1993 ?.DOOR GOI..D ' 1531
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1817?32: 5FDPT t 2O1Fx'170N41Wk,3 STORED 45074-,a=reer CA 55bY7O6 NIERC F.DF.3 C-CI.ASS 0 4 POC R GOLD ;VCIT VISIBLE
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1r='0674 5FPDX 20130705MGJ36 STORED 4507d;Street Cit 6T%7006 HOFrOA -M SSEY 0 VAIN GRA" ' 737'1
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11.35c:i0 SFPCtX -70s30720A.0064 STOPED 4507,173,ree, VEIMCLEGAT CA 41,1-10041 VUK.5WAG JETTA 0 4DOOR SILVER;` 6453
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:&43035`
5FDPTX 20160723MC09C STORED 4507,hS,ree, Cit 7&JP052 kIA OPT411A 201:3 SEDAN SUER SXXGT4L39GG062C-41. 2017134
1815054 SFDP-; Z010802M0019 STCr:REO 45O7th Street CA 3i IPM2-42 JEEP GRAND 0 5pORT3 UTILITY FLACK r 1947 2017-35
CHE:R
Aus-Tex—Powered by AutoReturn 89 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.5.5 POLICE HOLD REPORTING
ARIES provides a wide range of reporting for vehicles with police holds. The example
provided below shows the count of hold vehicles by hold category and hold type. Other
hold reports provide detailed listing of vehicles on hold by investigative unit, hold
category, and hold type.
ARIES Reporting: Police Hold Vehicles Summary Report
IMSR0007-Vehicle Hold Summary
Region:SF-CA
Generated:9+151201612:34:31 PM
AutoReturn
count of vehkies with one or more TnVeStigatW Holds
323
--------------
1 110FIFUNNIP r R 107s-.
ADMINISTRATIVE STOP 84
TR.ADMIN 128
212
AUTORETURN AMNESTY .Y
AR MGMT 24
ESP REG 114
LIEN EXCEP 2
PD-RLSE-RQ 11
rI.'rLE VHCL 46
UTID 3
VIN-LIC MM 2
206
DMV DMV
OPPOSITION c5
63
INVESTIGATIVE ARSON 7
BAWIRIV 25
CENTRAL 3
DVRU 4
GTF I7
HOMICIDE 127
IAD 1
INGLESIDE 13
MISSION g
NAR&VICE 1
NIV 10
'10ID 2
NORTHERN 5
PARK 1
P9TF 1
RICHMOND 2
SEXCRIMES 1'2
SID y
SOUTHERN 11
'FAR A,z,%L 6
T'Clu 55
TENDERLOIN
................... .................... .................
324
ul F1
Aus-Tex—Powered by AutoReturn 90 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.5.6 VEHICLE RELEASE REPORTING
ARIES also provides detailed reporting for the vehicle release process. For each
vehicle that is released, the details of the transaction are captured with ARIES/Impound.
The system captures all relevant information about the date of the release, the release
location, the release amount, and the release to contact. The following page shows an
example of the Monthly Vehicle Release Report, which provides a detailed listing of all
vehicles that have been released within the given month.
Aus-Tex—Powered by AutoReturn 91 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES Reporting: Monthly Vehicle Release Report
IMSR0034-Released Vehicle Report
Region:SF-CA
FrIm.7:08f:31/16To:0a/31/15('nduswe)
AutoReturn LQt{5;:
Generated:9,15/2015 8:770:07 AM
Velude ID Accounta Reason status Lot plate ModelstateVIN Year Ist 'Color e YR Impound►, _ .._.., .Date oaystalkeietase Aumunt
46055 C DPTX =C160731f+iWE"s SPECIAL EVENT RELEFt<:ED 450%rF.S:rt•H CA VUU'IMMIEM •JETTA :WvrL%A.JCCr166S7f•3 2912 4ODG'P. 'rl•£TE �nJl%•05 7:31J2J?62AUDAM
611:r201C 120700 AM I2%.f0
1,346671 3:DFTX 20169731.40.36% DRIVEWAY REI.F..ASFL 4E0'thStreet CA TOYOTA F'RPIi F 1562 2rAl6 4DOOR PILAF 2917.01 7+332015lt'7:3f2DPm
Et?+'n,7k"•?':ttC).AM 2.
73466.9 SFOF rX 26160731AW53 DFIOVEWAY RELEASED 4513?0:S!reer GA M=RCEJES ` 7647 4DOOR GRAY 2916-13 713320139.0114 FM 3?'.1201612;4 RM 2S51e_r,Kt
1844660 SFOPIX 20160723AW48 ABA!4D'3NED RELEASEC: 815hcte CA FY:rTO ECO-i'laPJE ` 7812 VAN TAN 7.2W^tjWPM 34e3154Ct8:0Or.M I $e25 co
046033 CF•"OFT,: 2W60731.AM-8 SrECCAL EVENT RIEASEC 457'tl•Stteet CA TOYOTA COR:_:'LA 2T12E:J4EEC3-C64C385 2:711: SEDAN MAY M'?-07 7131:t201C
C:33;34 Pr•.1 Cty^0165.52[--,3 SGZ•7,,R3 APA 2 .
2CUMIAMIM C•:•T1VEW'AY REi.EA:iED 45,1%th;-wmr CA N!,SAN 4 DO -.Gs 5
114SWO SF')FTX 2(11rAnmim(m.% TONAWAY RELEA^:•ED 4M-th::heat CA HC:RJLA CRY 51t;RE1M',gI9;7()30 ir" STATION WRTE 2017-D3 2.Nr737fi0AM.
19201ip23.MAPA t
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6t1i. 1 5437.50
:341634 S WPP( 26160601(11PJ03 TU'./AV-'AY RELEASED 450?tt S!reet CA I-IO 1L•A. PRE.LJCE .+4MEGII74HL0U9e5 199+ 2,J00R BLUE 2015.12 6+t0l*;:320C'•AN.
37'320156:31:3 AM S's'-?il.07
X1461'15 !WOPTX 26801*JIrA`2 TOWAWAY F'JELE.ASED 450 F+. AZ :::MC $IEMA 1C.rP.M C:4ii1'54611 2016 FWLKLK•' 1;FrIE W1l10167.52:06AJ'?
314cJ168.';3:00 AM 15533.50
- 134;524 2xDrT.: 2016'301MU014 TOUA'WARELEASED 4677th Streit CA DOME CHALLEh)GER 2C3CirAG10!113200^ 2010 2DOOR RE C. ZIP•Ot C71?201C 754.00 AM
[7`12010.C•40.D7.4M
r. 194x'622 SFDPTX 2D760731AR354 SPFC:AI.EVENT RELEASED 4507thSwret ••CA H;•Jldr.A. UV: •1HF�'.ES165?150047-J•' ..F. Pl.'RFILE. 201'..07 rrr 916?5:0:54
I .
'r'o1 -nAN - .M PM >Nlrzols 4:o1:Tn AM � >c4sa.a9
W 1844673 SF:=.)FTX Ntbr-7,3XIr;056 TOWAWAY RELEASED 451)AhSIT-et OH. HONDA ODYSSEY SFNRI.19573R*9-M3 200? VAN WY-+:TE 2'16'2 71290M135:35 01 Pill
6117'.0iRS-.%OtlI'm 4 $16225
rd,11,90 SFOPTX2160;'31:1:;0.3 SPE0ALEVENr RFIEASED 450IdtSlrett CA TOYOTA OTFIER ` C477 4 J:Ji':R RED ^2WMA J -
'?-tai 7!31:'2016 12:43:tat AM 8111201=;?:20.60 AM 2 $W8.75
'846895 SFOPTX MY-4001NIM04 TOWAWAY RELEASED 4507th S:rtat :CA JEEP COW-ASS 1C4(JCSA.4EO78Si65 2014 STATPM GR.A': 2:317-OD 41+20167,3[0AA":
312716:!24:CO AM $.;00.00
`<t46.'t01 r'.FT:;! Mr -lif"I)07 Tl)'/AV;4v RELEASED 4F7'tI.;;tett C A
�� ) TOYOTA COF1t74.I.A 5YFF9UPd-r-.'G:'<16:T•2 2Oit 4 D.M.R. SILVER 20s.11 0t1!2.0E 70?0r•AM. 01112016;!4100 AM 1.4610
2146612 9F.-)FTX 2140F71!.1D091 T7'dAWAY RFL.F.ASF..D 450%O:S+reet CA TrJ'f'.)TA 4DOOR BLUE ?91a""•11 6+1'07F7.^SOC.AM. 914291;?:45r,-3AM g360.D0
1847014 SFOF7X 2071 MIA0014 CMISTF.UC TIOIJ RELEASEL 4537th Street ?fr: H-F40A CRV JHLRE46729;':0192;! ZrAi? 4DODR BLACK 6fl:"L0KA2VA2 AM
81112:31;44x.0 AM 551x.50
X48625 SFJF-17N Z675J601 v0v TUJA'a AY RELEASED 457Th Streit CA r•FSSA1d "4E93A N 1 C N:'APXUL: 75225 261' 4DOOR vH.:r 2017-DZ £71+2[167:54:00
AM M M106:54;[t ANI 1454.00
1.C•163eZ SFOPTX 2VIC0731A"M OFNEW'AY RELEASED 4507,FS reel 141"1 03111: 7414 VEAOHS,4?17F213C3 2701 4DDDF<. FLUE 773?+27183`OL•:,M,:F'h1
aNnI0?.59:63 AM $5731-3
�/ 1x4;458 :FDFT'! ^0109601:"+1:021 T13'.?A.AY RELEA.SF.D 4F-'}'thSti"t CA. FORD EXPLORER ':F(1E4:<'DRZFrC1.'427 2014 STA.T014 PLAC2: M-1 D5 VIf'2.'•iF.6.2.'100AF
A 0!429167•^r C3 O0?Orn ? t.4:i15D
/�� X'.46316. SFL7PTX 26ffiritxp1v11011 Tf3$AWAY RFL.FASED 450%th S!reer CA FORD .v1 ISTANG !-ATF'SLP-ICF54NS72 2 rstF CCiF.TiER':IRI ti<F+JTF 211?-0:6
?+1,^016 7,0-0f•AIS A++^.0761.0,1030 AM $It.?a
2146674 SFDPT.; 20;169600`.400-3 C-Of,2TRICTIO!F1 RF.X.FASEC 450?tF:S±rwr CA RMI,; ` 4158 SPCB?TSUTI!.iTY R1LWR 2617-Of 6111120,.161:46.40 AM
1211_=2710:1.-12:00 AM 7 £Ft450
;80.'914 SFCIPTX 2616:3811`+iCOt:B "I'O•srAWAY RELEP._:FG 45.3 N.5trtat AZ TO OTA PRIUS JTJVGT'R:i7C41122185 201, 4[":;ri oLAc;e 61420%7-9.0C:A
1 ell,2t.le 6:2:10O AM £Ci65.3
1345073 SF-OPT: 2016:3731AW60 CRVEWA'l RELEASEC 4577tI:Strett CA HONDA ` 274? SPORTSLTILITY M-PTE 2016•13 7Y$V20T iD 4=^t NO. 801+[Ci6*25,MAM 2
£4:30.50
111945?75 SFOPTX 2x+,16'0801`.30.026 T.,Y AWAY MEASED 450RI-S'rwt CA C14F.'JRDLET IMPALA .^:GiW'F•LFSK?Y?317;117 2[90 4DOt:R BLACK 2017.03
VIV20PID>35:0:SAM
i^
11846881 SFOFTX 201601I.W.002 TOWAWAY RELEASED 45.3 Ah Stme CA MAZDA ` R386 4 DOOR .
TEAL 2017-04 6+1p2fi167:11:00AIA F+V2f16*.3d:C1AM :t�rJ.00
?348573 SFJPTr 20-WAJ1+U25 T014AW'A-' RELEASED 4507th Street hN PC•RSiJ-r_' ` 258il 4DOOR GRAY
Jsr1l20�6::1:06 in'-1 8x182016}[:45:00 AM $514!',:`
X;46631. SFOPTX 2010010:DO'.1 COI'TfXFCTION RELEASED 453?d-Gwmet ,CA TOYOTA ` 46:3 PK Ur Wit TE 211.17.02 Ca!Ii2C16 554.46 A:A Cltl261C 1D.40C:r
,:00 AM $4 J :3
1x4;468 :-',F€7FT`? 2C1603?91tvk'•O:d YELL•'.,701,1E RELEASED 4M M'Stmt CA. C:?•IEVRN.ET ` 67164 DOOR MAY291?-Ct 9.'1i2Ci6 x•40.'10•A!.4 NV20*T-1'Pri
AM
134a"?SfiSFJPTX 2Cifi0801Man TO`IAWAY RELEASED 450?tllStre-t CA LEXUS ` 2512 2Jt70R BLACK 2617.04 8!102016S:nDCA`wl SIVNI61G54COAM $51450
1846327 SFOFTX 2616067111)+JXi -T01rAWAY RELEASED 450 Ah Sweet CA MAZDA PROTEGE Jh11RJ:y224104^1754 0 2801 4000H 'w'HTE 207-0; 5+7UM 7,7:30
AM Ct1r D161C:58:0 AM .R46kC6J
1345553 SFrox 2C16:3731:4W45 3TC_EN RELEASED 450711::Street CA DT?•iERNOT 111 01%4ER. ` 20:
RECOVERY :167 x3 MOTORCYCLEMOTORCYCLEELUE 2017.01 7+31+2006:5i.4?rM 3tt12:J161?:0`:.CkJAPA 2 $O.00
:34SIM 3 'FCJPTX 201606L11!vNJOD8 }ELLUti!ZUME RELEASED 41*0'th Street CA SATLtT4A? ` 6465 4 CR70 SEVER 2017.05 00;16 7:4600 AM '11x271611
O� :01 AM 2va,
1:8=31A STVE(dERy RELEASED
RECOVERY Balshae CA MEFICEDES SL i:'C e.F'A87F4WP182767 t33R CUNVE'R':'ISLE SILVER 20111'-DI 7li;'!'rJt68:16:16 FM el!! 181`•PaW AM N. $684,50
T45tx2 cFDFTX 2016973E I.70N SPE••^Ar.EVENT RELEASED 450 Th Stmat CA Rr iw MM '" 7513 4 D01CJR MAY 201FEJ 7030.0116111?:C'=I PM 81'e2D1613:2cU
AM ? W34 W
4746417 ;FDP T{ 201608OM100X1 7:J:9AWAY RELEASED 450?th Street MA HONDA FIT. 3HBC:K+136FM702133 2tJ15 4JUC•R BLACK 81it2016?:'0 OC AM 8Pf,!6112?:LOAM
t36C.W
X45.>41 SFOPTX 201[x1",JD:A00§t L IVE1dAY RELEASED 450%rh Straat CA SMAP.r DT.t-1r.F. ` 6261 2JCKR 3CACK 2016.03 713.:+23768:0U?Fh1
3+1%20111'34:GJ AM £+14.5L'
.947[:81 CrDFT. 200510 AD0:1 DR•.VEL A.Y RELEASEO 459 7d.Strett TX BPA%e X3 5U};WXS•C5f•JCA31'33 2Di3 SPEFITS UTILITY ELLE 201[•0^ 6117'01610:3:!Cr;AIM
8t1.•?201C 11.40:00 AM
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Aus-Tex-Powered by AutoReturn 92 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.5.7 VEHICLE SALES REPORTING
ARIES also provides detailed reporting for the vehicle sales process. For each vehicle
that is sold, the details of the transaction are captured with ARIES/Impound. The
system captures all relevant information about the date of the sale, the sale location, the
sale amount, and the buyer. The following page shows an example of the Monthly
Vehicle Sales Report, which provides a detailed listing of all vehicles that have been
sold within the given month.
The system also captures details regarding:
• Compliance with various state by state regulations regarding the sales of unclaimed
vehicles
• Interested parties for vehicles such as the registered owner and the lien holder
• Required owner notifications are captured,
As vehicles make their way through the sales authorization process, the system also
provides reporting capabilities for various types of inventory aging reports as well as
exception reporting for vehicles that get hung up on the sales authorization process due
to various issues related to vehicle identification and proper owner notification. An
example of one of these exceptions reports is provided on the subsequent page that
shows the Vehicles Overdue for Sale Report that is used by impound operators to track
down vehicles that are overdue for sale.
Aus-Tex—Powered by AutoReturn 93 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock
ARIES Reporting: Monthly Vehicle Sales Report
114SROO11-Sold Vehicle Details
Region SF-C.4
Cate Range:8/1'2016 to 8?31,`2010(Inidusivei
AutoReturn Generated:915?ZG16 9:00'30 AM
TR* Tow D'te make Ko" Yea r State Lkxmse !' , ►.
te' Sale Peceipt Receipt
Date PrWe in Date
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LZ of t'15 3..3}16 AUC`TiN 03`0 16 5-t0,0n i6o93i
Proposal to the City of Round Rock
ARIES Reporting: Vehicles Overdue for Sale Report
vdiides Overdue for Sale AuEoRetuni
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Aus-Tex—Powered by AutoReturn 95 September 21, 2016
Proprietary and Confidential to A us-Tex and A utoRetum
Proposal to the City of Round Rock Exhibit "B"
1.5.8 REAL-TIME MONITORING AND NOTIFICATION
Proactive Monitorinq Tools: Ensuring Required Service Levels
AutoReturn seeks to arm its employees with the tools that allow them to be successful
in meeting required service levels and performance targets, proactively, before service
levels are compromised. AutoReturn has developed a variety of tools that collectively
enable the Company to meet its performance goals and the expectations of its
municipal customers. These tools include:
• Integrated Dashboard for monitoring (see screen image below):
- Walk-in service times
- Call Center response times
- Tow response times
• Real-time statistics on service metrics
• Automated alerts when service levels approach critical thresholds
• Detailed reporting of historical service metrics
- Used to optimize head count
- Utilized to schedule resources based on real business needs
AutoReturn Service Dashboard
Wet] .. ,.. ... - .. .. ,..»....... ,.......»,.. ............. +*� _.,.�_,...,�.�....._..............,... �
............. �� �f' !L .;
.,. ........... ................................
Favorites Y AutoReturn-Dasheoard v0,5
AutoReturn Service DashBoard vO.5
Averages
bValkirt: Dispatch, Service,
Number of customers waiting:0 Total Current Calls.1 Total Current Calls 1
Average watt time:0:00:00 Average Current Call Time.0:00:40 average Current Call Time:0:01:54
Longest current wait.0:00:00 Total Callers Waiting:0 Total Callers 4:alhng:0
Plumber of customers being served:0 flax Waft Time:0,01:22 Max Wait Time:0:05:14
Number of customers served today:48 Current F43x Wait Time:0:00:04 Current Max Waft Time:0:00:00
Average wait time for customers served today:O:QQ:a2 Calls Completed for Today*48 Calls Completed for Today:100
:.erase serice time for customers served today.0:03:23 Longest Call for Today:0:03:18 Longest Call for Today0:0905
flaximum wait time for customers served today.0:01:39
klaximum service time for customers served today.0:08:10 Agents Loggea into Overflow:1
Plumber of canceled customer cases today:2 Agents available for Overflow:1
Number of abandoned customer cases today:3
Agents
Agent Rhone State Walkin State N+ilndow Extension Dispatch Skill Service Skill Spanish Skill
Ana.Andrade NOT READY IDLE 5 1304 4 5 ri
Doris Kano READY 1209 5 4 4
Baan Nashimoto NOT READY IDLE 2 1319 4 5
Gillian Perkins READY IDLE 3 1312 4 5 5
Jessica Singleton READY !OLE 5 1315 4 5 4
Lambert Chambers NOT READY IDLE 4 1317 4 5 5
Luisa Garay TALK 121= 5 4
......... .........
Dona Local intranet , "100%
Aus-Tex—Powered by AutoReturn 96 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
AutoReturn maintains multiple "dashboards" to monitor critical data so that managers
can monitor activity levels, resources, and make real-time decisions that ensure that
required service levels are met. The following are two examples of the types of
"dashboards" used by AutoReturn managers to monitor performance.
AutoReturn Dashboard: Geographic Distribution of Tows
1
i:.. ..... ..... ..... ............ .............. ..... .... .......... ..... .. ... ... ...:.:
FiLTERS
AutoReturn Dashboard: Geographic Distribution of Active Drivers
.....
Aus-Tex—Powered by AutoReturn 97 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal Exhibit "B"
p sal to the City of Round Rock
Automated Alerts and Notifications: Resolving Problems in Real-Time
All of the crucial reporting information across the ARIES applications components is
maintained in a centralized Data Warehouse that is refreshed twice daily to keep the
information up-to-date at all times. Automated processes are configured to search
AutoReturn's Data Warehouse for specific data scenarios that trigger notifications in the
form of electronic reports or email notifications as desired by the City. As an example
taken from other municipalities, this capability can completely automate notification to
the Chief of Police (or designee) providing information about vehicles that have been in
storage in excess of 30 days. AutoReturn can work with City officials to identify various
types of useful notifications of interest to the City and then configure the necessary
business rules and notification methods.
ARIES/Impound — Notification and Alerts Screen
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Aus-Tex—Powered by AutoReturn 98 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
1.6 ARIES SYSTEMS INTEGRATION CAPABILITIES
AutoReturn Integration Approach
The ARIES architecture was designed with the ease of integration with other systems in
mind and these types of integrations can be a vital part of the solution for municipal
customers. AutoReturn recognizes that security issues dictate the overall technical
approach and design of integrations with law enforcement agency systems. Our
standard approach is to remain flexible so that an integration scheme can be designed
that satisfies all security concerns and has a limited impact on security policies and
agency resources.
Municipal Systems Integration — Proiect Management Approach
AutoReturn approaches integration projects using a methodical project plan designed to
eliminate risk and tread lightly on agency resources. Our typical project plan has the
following steps:
• Planning
• Detail design
• Coding and complete testing (includes unit, integration, and acceptance testing)
• Installation and configuration
• System testing
• "Go live" sign off and post "go live" follow-up meetings
• Support and monitoring
Municipal Systems Integration— Technical Approach
The approach utilized for our earliest integration project was to place an integration
server on site at the agency. This stand-alone device serves as a proxy transmitting
data between the on-site law enforcement systems and the ARIES application servers.
The integration server is loaded with two programs and nothing else that could
compromise the security of the integration solution. One program interacts with the
ARIES data center via SOAP (or other preferred file format and protocol). The other
program is developed specially for the agency in accordance with the agency guidelines
and methodologies and interacts with the targeted agency system. The agency's IT
resources maintain complete control over the integration server and the custom
program at all times. After the integration effort is completed, AutoReturn systems
administrators have no access to the integration server. As an alternative more
streamlined approach, AutoReturn can support the direct integration via web services
(XML over HTTPS) between ARIES and the agency system.
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Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Integration Project— High-Level Technical Approach
Agency AutoReturn
"X
SSL Encrypted Data
Routed via Public Net or i
Private MPLS
CAD/MDT Integration SOAP
- web Service
Server
ARIES
ARIES will inter-operate with virtually any protocol or methodology. AutoReturn's goal
is to work out a technical approach and select a transmission methodology that will best
suit the situation based on security and operational requirements. Below is a partial list
of some of the file formats that can be accommodated:
• XML (web services)
• Flat ASCII files
These file formats can be supported over the following transmission protocols:
• HTTP / HTTPS
• FTP / SFTP
• SMTP
• SOAP / REST
• TCP / IP
• SSH
Aus-Tex—Powered by AutoReturn 100 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
AutoReturn Municipal System Integration Case Studies
In both San Francisco and San Diego, municipal staff members were burdened by
laborious work that distracted them from their core responsibilities. These tasks
involved entering the same data in multiple systems and thus were obvious targets for
automation. The integration capabilities of ARIES made it possible to finally remove
these needless, time-wasting tasks and reallocate the staff members' time to more
value-added activities.
Case Study 1: CAD/MDT Integration— San Diego
Prior to AutoReturn being awarded the San Diego towing contract, the SDPD had
deployed MDTs (laptop computers) in the field officer patrol vehicles that were fully
integrated with the CAD system used by Police Communications. As part of rolling out
the AutoReturn tow management program, the SDPD wanted to leverage the
department's investment in the MDT infrastructure to provide field officers with the
capability of initiating tow requests using the MDTs, without the assistance of Police
Communications. The officers still have the option when necessary of making tow
requests via radio, but the vast majority of tow requests are initiated by the field officers
using the MDTs. Even in cases when the tow request is initiated in the CAD by Police
Communications, the request details are synchronized with the MDT by being
appended to the police incident history in both the CAD and the MDT.
For tow requests generated using either the MDTs or the CAD, the tow request is
routed through the SDPD tow server via a web service to AutoReturn's ARIES/Dispatch.
Once the tow request is received by ARIES/Dispatch, it is automatically dispatched to
the closest available tow truck operator (TTO) for the set of companies licensed to tow
in the given tow zone. The request is automatically pushed to the free app that is
running on the TTO's Android or iPhone smartphone. The app alerts the driver that
they have received a new tow request and the driver is able to quickly respond to
accept the tow request. As the TTO proceeds to the tow location, the TTO's location is
made available to the requesting CAD/MDT system so that both the field officer and
Police Communications can track the progress as the TTO responds to the scene.
The power of the automation solution is that it enables the individual requesting the tow
(field officer) to be in direct communications with the individual providing the tow service
(TTO). This eliminates the unnecessary communication layers of Police
Communications and tow company dispatchers. The results have been dramatic in
reducing tow response times and improving the quality of the communications.
Case Study 2: Automation of Vehicle Legal History Research — San Diego
Prior to AutoReturn being awarded the San Diego towing contract, the SDPD Records
group had been spending an inordinate amount of time entering data into CLETS. The
team would receive a faxed report from the tow company and enter the vehicle
information into CLETS. This process had to happen for every vehicle and was prone
to data entry mistakes.
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Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
AutoReturn collaborated with the SDPD IT team to develop a web service integration to
automatically send the stored vehicle information directly to CLETS. With the approach
taken, a system deployed behind the firewall on the SDPD's secure network
continuously requests information about newly impounded vehicles via a web service
that retrieves information from ARIES/Impound. The information for each newly
impounded vehicle is then automatically forwarded to CLETS from the SDPD system.
Any exceptions are routed to the SDPD Records team for review and corrective action.
This automation effort has dramatically reduced the time spent manually entering data
into CLETS and looking up vehicles to see if they have been reported as having been
involved in a crime. This has increased the productivity of the SDPD Records team,
allowing them to focus more of their time on other critical tasks.
Case Study 3: Elimination of Redundant Inventory Systems— San Francisco
The SFMTA uses eTIMS both as a citations management system as well as an
independent towed-vehicle inventory management system. Prior to the integration
discussed below, when the Tow Desk needed to complete a tow request, all of the
following had to happen:
• Tow Desk:
Call the AutoReturn dispatch team to communicate the tow details
Enter the tow into the Boot/Tow module of eTIMS to keep an independent
inventory record of all tows performed for the City
Enter the tow into the California Law Enforcement Tow System (CLETS) to check
the vehicle's legal history
• AutoReturn Dispatch Team:
Receive the phone call from the Tow Desk
Enter the tow into ARIES/Dispatch
AutoReturn undertook two projects to fix this obviously inefficient process. First, we
worked with the City to grant Tow Desk staff access to ARIES/Dispatch so they could
enter the tow information themselves. Simply removing the phone call and putting the
system closer to the source of the information removed a major source of both wasted
time and mistakes with data entry.
Next, we collaborated with the Xerox technical team to develop a web service
integration that inserts, updates, and removes vehicle records in the eTIMS Boot/Tow
module automatically in real-time as changes are made in ARIES/Impound. When the
AutoReturn lot staff checks the vehicle into storage in ARIES/Impound, the web service
sends that vehicle's information to eTIMS where it is marked as a towed vehicle.
Whenever the lot personnel update information about the vehicle license, VIN, release
or sale, the eTIMS record is automatically updated to reflect the change in data or
status. With the web service integration, the Tow Desk team's activity in eTIMS was
completely eliminated.
Aus-Tex—Powered by AutoReturn 102 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
Simply by offloading repetitive and redundant data entry work through automation,
AutoReturn was able to lessen the workload on the Tow Desk, thereby improving staff
morale and increasing productivity, most notably by freeing the team up to devote the
time savings to more value added tasks.
Aus-Tex—Powered by AutoReturn 103 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Proposal to the City of Round Rock Exhibit "B"
1.7 ARIES TECHNICAL SUPPORT
AutoReturn maintains an "Emergency IT Support" phone number that provides
immediate access (24 hours a day, 365 days a year) to AutoReturn's System
Administration resources. At any time of day, the AutoReturn call center staff can
request a response to a technical support issue affecting the operations for any of
AutoReturn's municipality clients.
In addition to the emergency IT support phone resources, AutoReturn has a "Help
Desk" system that allows for a wide range of technical support requests to be easily
submitted through a user-friendly web-based screen or via email. All requests are
automatically logged in the "Help Desk" system and routed to the most appropriate
systems administration queue. AutoReturn's System Administrators monitor the "Help
Desk" system continuously to respond to new requests. The "Help Desk" provides a
very effective mechanism for users and other City officials to request action on a wide
variety of medium and lower priority issues.
The technical support mechanisms and associated service level commitments are
already in place and operational for AutoReturn's existing operations. The same set of
resources and capabilities will be expanded and leveraged to support the City, providing
the assurance of a proven support organization with more than 10 years of operational
experience.
AutoReturn provides dedicated, 24 x 365 support for ARIES that is organized into three
(3) tiers:
• Level 1: Receipt of new technical support requests, information gathering, basic
troubleshooting, and escalation to Level 2 as appropriate. The level 1 support team
is AutoReturn's Partner Support team, with agents available at three redundant sites
(San Francisco, Las Vegas, and Indianapolis).
• Level 2. Detailed troubleshooting and remediation of any issue that is negatively
impacting the performance and functionality of one or more systems. Includes
prioritization of all technical support requests, assignment of resources to own
technical support requests, and escalation to Level 3 and/or 3rd-party vendors as
appropriate. Level 2 support is provided by AutoReturn's IT Team resources that
are responsible for both the level 2 support of ARIES and the quality assurance (QA)
testing for the product.
• Level 3: When an issue is deemed to be a software defect or a shortfall in a given
system's supported functionality, the technical support request is escalated to
AutoReturn's software engineering team. AutoReturn's engineering team consists of
four (4) highly capable and experienced software developers that are sourced from
the best talent available in the industry.
Requests for support can be submitted 24 x 365 using three methods:
• Phone. ARIES users are provided with dedicated numbers that can be used to
reach a member of the AutoReturn Partner Support Team.
• Email: ARIES users can submit medium- and low-priority requests for support by
sending an email to helpdeskp_autoreturn.com.
Aus-Tex—Powered by AutoReturn 104 September 21, 2016
Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "B"
Proposal to the City of Round Rock
• Web: ARIES users can submit medium- and low-priority requests via a simple web
page: https://aries.autoreturn.com/admin/helpdesk (accessed by clicking on the
"Help Desk" link on the ARIES portal/home page: https://aries.autoreturn.com).
All technical support requests are logged as "tickets" in AutoReturn's Help Desk system
that is used to manage accountability for issues and to document all activity for a ticket,
from the inception of the ticket until the resolution of the problem. All tickets are
prioritized using a five (5) point priority scale that governs the required response time:
Priority Response Hours Time to Initial Contact Target Resolution
Time
Very Low/Question Business hours 1 business day 3 business days
Low Business hours (best 6 hours during business 2 business days
effort during off hours) hours
Normal/Medium Business hours (best 4 hours during business 1 business day
effort during off hours) hours
High 24 x 365 1 hour, 24 x 365 4 hours, 24 x 365
Very High/Urgent 24 x 365 Immediate, 24 x 365 As soon as possible, 24
x 365
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Proprietary and Confidential to Aus-Tex and AutoReturn
Exhibit "C"
Phase I —RRPD t:� Towing,Dispatch and Impound Services Implementation Phase II—Continuous Improvement
Day 0 Day 30 Day 60 Day 90
Baseline Configuration Project Management
• Rules and Regulations .Project Planning •Rules and Regulations •Risk Mitigation •Document Management •Stakeholder Communication
• Context Diagram
• Project Plan Revisions
• Develop High Level Facilities Review
Approach
• Obtain Baseline LIP Facilities
Configuration Data
• Stakeholder Security Signage Computer Equipment Staffing
Communication
Tow Company Requirements
• Company
Requirements Tow Company Outreach and Recruiting
• Equipment Outbound Communication
Requirements Equipment Trainng
• Driver Requirements
• Develop Tow Manual
Develop Training Material •Ongoing Tow Management
Operations
•ARIES/Dispatch •Online Training •Support Processes .Incorporation of new ARIES
•ARIES/Impound .Quick Guides •RRPD Processes features
•Roll-out to additional RRPD Units
Requirements LIP Customer Service Training •Iphone App Usage
•Towing Programs Plan Details .Other RRPD system integration
•Source System Review&Transition Plan • Standard Processes
•Process Identification and Outlines System Training
•Gap Analysis Dispatch Training
Design •RRPD Dispatch
n Center
•Detailed Configuration Setup •Process Design
•System Customization Design •Payment Processing Design RRPD
•Data Enhancements •Auction Processes Communication
•RRPD Officer Communication
Configuration and Development
• System Configuration . Incorporate Data Enhancements • Customize Data Conversion Process
• Develop System Enhancements • Develop New Reports
Testing
• Validate Configuration . Test Processes
• Test Enhancements . Test Data Conversion
Deployment Go Live
• Final Production Build
• Execute Data Conversion
ion
PPI Implementation unsitero u
Support
• LIP Support
• Dispatch Support