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Contract - TEGSCO, LLC dba AutoReturn - 7/26/2018 CITY OF ROUND ROCK AGREEMENT FOR TOWING MANAGEMENT AND LOGISTIC SERVICES WITH TEGSCO, LLC dba AUTORETURN THE STATE OF TEXAS § CITY OF ROUND ROCK § KNOW ALL BY THESE PRESENT: COUNTY OF WILLIAMSON § COUNTY OF TRAVIS § That this Agreement for Towing and Impound Services (referred to herein as the "Agreement") is made and entered into on this the�p day of 2018, by and between the City of Round Rock, Texas, a home-rule municipality whose ofTices are located at 221 East Main Street, Round Rock, Texas 78664 (referred to herein as "City"), and TEGSCO, LLC, whose address is 450 7th Street, San Francisco, California 94103 (referred to herein as "AutoReturn"). This Agreement supersedes and replaces any previous agreement between the named parties, whether oral or written, and whether or not established by custom and practice. RECITALS: WHEREAS, City desires to enter into an agreement with an exclusive towing management and logistic services provider for all City-initiated tows and impound services (Tow Management Services); and WHEREAS, AutoReturn desires to be the exclusive provider of Tow Management Services; and WHEREAS, the parties desire to enter into this Agreement to set forth in writing their respective rights, duties, and obligations; NOW, THEREFORE, WITNESSETH: That for and in consideration of the mutual promises contained herein, the parties mutually agree as follows: 1.01 DEFINITIONS A. Agreement shall mean this mutually binding legal contract between City and AutoRetum whereby AutoReturn is obligated to provide specified services and perform specified obligations, and City is obligated to perform specified obligations. 1 B. City shall mean the City of Round Rock, located in Williamson and Travis Counties, Texas. C. Effective Date means the date upon which the binding signatures of both parties to this Agreement are affixed. D. Force Majeure means acts of God, strikes, lockouts, or other industrial disturbances, acts of the public enemy, orders of any kind from the government of the United States or the State of Texas or any civil or military authority, insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, hurricanes, storms, floods, restraint of the government and the people, civil disturbances, explosions, or other causes not reasonably within the control of the party claiming such inability. E. Services means work performed by AutoReturn to comply with promised delivery dates, specifications and technical assistance specified herein. 2.01 EFFECTIVE DATE,DURATION,AND TERM A. This Agreement shall be effective on the date it has been signed by both parties hereto, and shall remain in full force and effect unless and until it expires by operation of the term stated herein, or until terminated or extended as provided herein. B. The term of this Agreement is for sixty (60) months from the effective date hereof. C. City reserves the right to terminate this Agreement as set forth in Section 13.01. 3.01 CONTRACT DOCUMENTS AND EXHIBITS The services which are the subject matter of this Agreement as described in Exhibit "A," attached hereto and incorporated herein; the description of AutoRetum's ARIES/DISPATCH Tow Management Platform described in Exhibit "B," attached hereto and incorporated herein; the Implementation Schedule described in Exhibit "C," attached hereto and incorporated herein, and this Agreement, together comprise the Contract Documents. 4.01 SCOPE OF WORK AutoReturn shall satisfactorily complete all services described in the Scope of Services, Exhibit"A" and the Implementation Schedule, Exhibit"B." This Agreement shall evidence the entire understanding and agreement between the parties and shall supersede any prior proposals, correspondence or discussions. 2 AutoReturn shall satisfactorily provide all deliverables and services described in Exhibits "B," and "C." A change in the Scope of Services or any term of this Agreement must be negotiated and agreed to in all relevant details, and must be embodied in a valid Supplemental Agreement as described herein. 5.01 COMPENSATION AutoReturn shall manage on behalf of the City through its proprietary software ("ARIES/DISPATCH" as described in Exhibit "B") all City-initiated tows. In consideration for its services, for the duration of this Agreement, AutoReturn shall have the right to collect an Administration Fee from all City-initiated tows. Tow companies dispatched by AutoReturn to complete a tow on behalf of the City, shall charge the customer an Administration Fee in the amount of Twenty-Five and No/100 Dollars ($25.00) in addition to the towing charges. Twenty- Two and No/100 Dollars ($22.00) of this Administration Fees shall be paid to AutoReturn from the towing companies on a weekly basis. No payments shall be made from the City to AutoReturn and the City shall not receive any money from AutoReturn. 6.01 GRATUITIES AND BRIBES City may, by written notice to AutoReturn, cancel this Agreement without liability to AutoReturn if it is determined to City that gratuities or bribes in the form of entertainment, gifts, or otherwise, were offered or given by AutoReturn or its agents or representatives with respect to the performance of this Agreement. In addition, AutoReturn may be subject to penalties stated in Title 8 of the Texas Penal Code. 7.01 CITY'S REPRESENTATIVE City hereby designates the following representative authorized to act in its behalf with regard to this Agreement. Sergeant Tom Sloan Round Rock Police Department 2701 North Mays Street Round Rock, Texas 78665 (512) 218-6664 tsloangroundrocktexas aov 8.01 INSURANCE AutoReturn shall meet all of the City's Insurance Requirements as set forth at the City's website: http://www.roundrocktexas gov/wp-contents/uploads/2014/12/corr insurance 07 20112 pdf 3 9.01 RIGHT TO ASSURANCE Whenever either party to this Agreement, in good faith, has reason to question the other party's intent to perform hereunder, then demand may be made to the other party for written assurance of the intent to perform. In the event that no written assurance is given within the reasonable time specified when demand is made, then and in that event the demanding party may treat such failure as an anticipatory repudiation of this Agreement. 10.01 DEFAULT If AutoReturn abandons or defaults under this Agreement and is a cause of City purchasing the specified services elsewhere, AutoReturn agrees that it will not be considered in the advertisement of the services and that it may not be considered in future bids for the same type of work unless the scope of work is significantly changed. AutoReturn shall be declared in default of this Agreement if it does any of the following: A. Fails to fully, timely and faithfully perform any of its material obligations under this Agreement; B. Fails to provide adequate assurance of performance under the "Right to Assurance"section herein; or C. Becomes insolvent or seeks relief under the bankruptcy laws of the United States. 11.01 TERMINATION AND SUSPENSION A. City has the right to terminate this Agreement, in whole or in part, for convenience and without cause, at any time upon One Hundred Twenty (120) days' written notice to AutoRetum. B. In the event of any default by AutoReturn, City has the right to terminate this Agreement for cause, upon ten (10) days' written notice to AutoReturn. C. AutoReturn has the right to terminate this Agreement only for cause, that being in the event of a material and substantial breach by City, or by mutual agreement to terminate evidenced in writing by and between the parties. D. In the event City terminates under subsections (A) or (B) of this section, the following shall apply: Upon City's delivery of the referenced notice to AutoReturn, AutoReturn shall discontinue all services in connection with the performance of this Agreement. 4 12.01 INDEMNIFICATION AutoReturn shall defend (at the option of City), indemnify, and hold City, its successors, assigns, officers, employees and elected officials harmless from and against all suits, actions, legal proceedings, claims, demands, damages, costs, expenses, attorney's fees, and any and all other costs or fees arising out of, or incident to, concerning or resulting from the fault of AutoReturn, or AutoReturn's agents, employees or subcontractors, in the performance of AutoReturn's obligations under this Agreement, no matter how, or to whom, such loss may occur. Nothing herein shall be deemed to limit the rights of City or AutoReturn (including, but not limited to the right to seek contribution) against any third party who may be liable for an indemnified claim. 13.01 COMPLIANCE WITH LAWS, CHARTER AND ORDINANCES A. AutoRetun, its agents, employees and subcontractors shall use best efforts to comply with all applicable federal and state laws, the Charter and Ordinances of the City of Round Rock, as amended, and with all applicable rules and regulations promulgated by local, state and national boards, bureaus and agencies. B. In accordance with Chapter 2270, Texas Government Code, a governmental entity may not enter into a contract with a company for goods or services unless the contract contains written verification from the company that it: (1) does not boycott Israel; and (2) will not boycott Israel and will not boycott Israel during the term of this contract. The signatory executing this Agreement on behalf of AutoReturn verifies AutoReturn does not boycott Israel and will not boycott Israel during the term of this Agreement. 14.01 ASSIGNMENT AND DELEGATION The parties each hereby bind themselves, their successors, assigns and legal representatives to each other with respect to the terms of this Agreement. Neither party shall assign, sublet or transfer any interest in this Agreement without prior written authorization of the other party. 15.01 NOTICES All notices and other communications in connection with this Agreement shall be in writing and shall be considered given as follows: 1. When delivered personally to the recipient's address as stated in this Agreement; or 2. Three (3) days after being deposited in the United States mail, with postage prepaid to the recipient's address as stated in this Agreement. 5 Notice to AutoReturn: TEGSCO, LLC 450 7th Street San Francisco, California 94103 Notice to City: City Manager Stephan L. Sheets, City Attorney 221 East Main Street AND TO: 309 East Main Street Round Rock, TX 78664 Round Rock, TX 78664 16.01 APPLICABLE LAW; ENFORCEMENT AND VENUE This Agreement shall be enforceable in Round Rock, Texas, and if legal action is necessary by either party with respect to the enforcement of any or all of the ten-ns or conditions herein, exclusive venue for same shall lie in Williamson County, Texas. This Agreement shall be governed by and construed in accordance with the laws and court decisions of the State of Texas. 17.01 EXCLUSIVE AGREEMENT This document, and all appended documents, constitutes the entire Agreement between AutoReturn and the City. This Agreement may only be amended or supplemented by mutual agreement of the parties hereto in writing, duly authorized by action of the City Manager or City Council. 18.01 DISPUTE RESOLUTION City and AutoReturn hereby expressly agree that no claims or disputes between the parties arising out of or relating to this Agreement or a breach thereof shall be decided by any arbitration proceeding, including without limitation, any proceeding under the Federal Arbitration Act (9 USC Section 1-14) or any applicable state arbitration statute. 19.01 SEVERABILITY The invalidity, illegality, or unenforceability of any provision of this Agreement or the occurrence of any event rendering any portion or provision of this Agreement void shall in no way affect the validity or enforceability of any other portion or provision of this Agreement. Any void provision shall be deemed severed from this Agreement, and the balance of this Agreement shall be construed and enforced as if this Agreement did not contain the particular portion or provision held to be void. The parties further agree to amend this Agreement to replace any stricken provision with a valid provision that comes as close as possible to the intent of the stricken provision. The provisions of this section shall not prevent this entire Agreement from being void should a provision which is of the essence of this Agreement be determined void. 6 20.01 MISCELLANEOUS PROVISIONS Standard of Care. AutoReturn represents that it employs trained, experienced and competent persons to perforin all of the services, responsibilities and duties specified herein and that such services, responsibilities and duties shall be performed in a manner according to generally accepted industry practices. Time is of the Essence. AutoReturn understands and agrees that time is of the essence and that any failure of AutoReturn to fulfill obligations for each portion of this Agreement within the agreed timeframes will constitute a material breach of this Agreement. AutoReturn shall be fully responsible for its delays or for failures to use best efforts in accordance with the terms of this Agreement. Where damage is caused to City due to AutoReturn's failure to perform in these circumstances, City may pursue any remedy available without waiver of any of City's additional legal rights or remedies. Force Majeure. Neither City nor AutoReturn shall be deemed in violation of this Agreement if it is prevented from performing any of its obligations hereunder by reasons for which it is not responsible as defined herein. However, notice of such impediment or delay in performance must be timely given and all reasonable efforts undertaken to mitigate its effects. Multiple Counterparts. This Agreement may be executed in multiple counterparts, any one of which shall be considered an original of this document; and all of which, when taken together, shall constitute one and the same instrument. Confidentiality. The parties recognize and understand that City is subject to the Texas Public Information Act and its duties run in accordance therewith. [Signatures on the following page.] 7 IN WITNESS WHEREOF, the parties have duly executed this Agreement. CITY OF ROUND ROCK, TEXAS By: Printed Name: Title: � �. Date Signed: .Zb FOR CITI',I', ATTEST• By: Sara I,. White, City Clerk FOR CI Y, APPROVED AS TO FORINT: B - t Stephan Sheets, City Attornej TEGSCO, LLC By: Printed N a ne: R AM wloua Title: SF-Co- Date 2Date Signed: 6%l26/15 8 EXHIBIT "A" AUTO RETURN SCOPE OF WORK 1. Purpose: The City of Round Rock Police Department (RRPD) desires to enter into a contract with TEGSCO, LLC ("AutoReturn") to provide and administer a comprehensive program to dispatch wrecker services and manage impound services for RRPD. 2. Background: Currently, the Chief of Police establishes and maintains an annual wrecker rotation list from which wrecker companies on the list are contacted by RRPD dispatch on a rotating basis to answer calls for non-consent tows. In order to be added to the rotation list, the wrecker companies must meet all the requirements of State Law and applicable City Ordinances. The City desires to contract with AutoReturn to administer the dispatch of wreckers and the impound program utilizing AutoReturn's ARIES/DISPATCH Platform and following guidelines contained in the City's "Towing Manual." All wreckers currently on the City's rotation list will be eligible to continue to be dispatched for all tows other than "Enforcement Tows" (abandoned vehicles, junked vehicles, vehicles towed incident to arrest; stolen/recovered vehicles; parking enforcement tows). Aus-Tex will be dispatched to provide towing and impound services for all "Enforcement Tows." 3. AutoReturn's Responsibilities: 3.1 Implementation: • Create an implementation program and calendar that is agreed upon by the City. Any changes to the implementation program and calendar must be approved by the City in advance and provided to the City in writing. • Assist RRPD in drafting a Towing Manual. • Provide training to RRPD on ARIES. A training schedule including type of training, location frequency etc. shall be developed by AutoReturn and be provided to the City for approval and shall be in compliance the implementation schedule. Page 1 • Transition RRPD from its rotation list system to Auto Return's ARIES/Dispatch program (as set forth in Exhibit "C" — RRPD Towing, Dispatch and Impound Services Implementation). 3.2 Wrecker companies: • AutoReturn shall provide training to wrecker companies on ARIES and mentor the companies and monitor their performance to ensure that the best quality of service is provided to RRPD. • AutoReturn shall provide Traffic Incident Management Training (TIM) to the wrecker companies at the request of RRPD. • AutoReturn shall ensure all wrecker companies have procured and maintained appropriate insurance coverage and provide proof of that coverage to the City upon request. • AutoReturn shall create and monitor daily, weekly and monthly reports to monitor wrecker company's performance or customize additional reports at the request of RRPD. • AutoReturn shall promptly notify RRPD when they become aware a towing company has fallen out of compliance with State Law, local ordinances or the Tow Manual and assist RRPD with the disciplinary process if needed. • AutoReturn shall assist RRPD in monitoring fees and provide fee reports to RRPD as agreed upon between both parties to ensure that wrecker companies are in compliance with the fees established by RRPD and set forth in the Tow Manual, and promptly report any violations to RRPD. 3.3 Aus-Tex: • AutoRetun shall enter into a subcontractor Agreement with Aus-Tex for the towing and impound of all of the City's "Enforcement Tows." • City shall be involved in the drafting/review of Aus-Tex's Subcontractor Agreement prior to execution. 4. Dispatch: • For each tow request initiated at RRPD's request, RRPD will communicate the request to RRPD dispatch and dispatch with communicate the request to AutoReturn. AutoReturn will utilize ARIES/Dispatch to determine the Page 2 . wrecker that can meet the needs of the requested tow using the methodology agreed upon between AutoReturn and RRPD. ➢ "Enforcement Tows" will all be dispatched to Aus-Tex and towed to Aus-Tex's impound facility or as directed by RRPD. ➢ "Other Tows" will be dispatched to other eligible wrecker companies in the method agreed upon between AutoReturn and RRPD. • AutoReturn shall ensure that ALL tows, with the exception of abandoned vehicle tows, are completed within thirty (30) minutes of communication from RRPD dispatch to AutoReturn. • AutoReturn shall be available to dispatch for RRPD 24 hours per day/365 days a year. 5. Impound Facilities: • AutoReturn shall utilize the impound facility of Aus-Tex for all "Enforcement Tows." AutoReturn shall monitor Aus-Tex for compliance with the subcontract and Tow Manual. • "Enforcement tows" that are evidentiary tows shall also be dispatched by Aus-Tex and towed to RRPD at the direction of RRPD's dispatch. AutoReturn will work with RRPD to establish a tracking method for these vehicles. • For "Other Tows," a wrecker dispatched by AutoReturn shall tow a vehicle to its own impound facility for storage. • AutoReturn shall provide electronic tracking from dispatch through final disposition of the vehicle, whether it is returned to the owner, salvaged, or sold through an auction for all tows. • AutoReturn shall provide vehicle owners access to information through an AutoReturn website address provided to the owner. 6. Communication/Reporting: • AutoReturn shall operate comprehensive dispatching services for RRPD and wrecker companies 24 hours per day/365 days per year . • AutoReturn shall designate a single point of contact for RRPD to address contract performance issues. Page 3 • AutoReturn shall process and manage claims and complaints process. • AutoReturn shall provide RRPD with reporting that includes at minimum: ➢ tow requests; ➢ dispatch and response time management; ➢ towing volumes by category; ➢ inventory management; ➢ vehicle release; ➢ vehicle disposal; ➢ various financial reports; and ➢ customer service reports detailing customer complaints and the status of the resolution. • All records maintained by AutoReturn pertaining to RRPD shall be made available to RRPD for inspection during normal business hours. • AutoReturn shall meet with RRPD as set forth in the SOW and additionally as requested by RRPD. 7. RRPD Responsibilities: 7.1 Tow Manual: • RRPD shall create a Tow Manual which includes all the requirements for wrecker companies to meet for participation. Wrecker companies will be required to sign that they have read and accept all terms of the Tow Manual. The Tow Manual shall include: ➢ Required equipment; ➢ Requirement to remove all glass and debris promptly from accident site and proper disposal; ➢ Requirement to clean-up all leaked fluids and required absorbent material to carry on truck; Page 4 ➢ Response time expectations; ➢ Availability requirements; ➢ Insurance requirements; ➢ Explanation of ARIES/DISPATCH ➢ Requirement to use ARIES (equipment needed, training); ➢ Fees; ➢ Requirement of continued annual inspection at RRPD; ➢ Additional compliance requirements; ➢ Consequences for performance or compliance issues; ➢ Impound facility requirements; and ➢ Any other relevant information. • The Round Rock Chief of Police or Tow Administrator for the RRPD will make revisions to the Tow Manual as he determines necessary. • RRPD will provide the revisions to AutoReturn and all wrecker companies participating in the program. • The wrecker companies will sign a receipt acknowledging they received and accept the Tow Manual revisions. • Failure of the wrecker companies to sign off on the Tow Manual or any revision will disqualify a wrecker company from participating in this program. 7.2 Other Responsibilities: • RRPD will provide a single point of contact for AutoReturn ("Tow Administrator") (currently Sergeant Tom Sloan). • RRPD will provide a list of the current wrecker companies on RRPD's rotation list and the contact information for each company on the list. • RRPD will provide annual wrecker inspections that are currently scheduled to occur in January of each year. Page 5 • RRPD will be responsible for "disciplining" wrecker companies for failure to comply with the Tow Manual and ultimately removing a company from the program if necessary. 8. Payment: There shall be no payments by the City to AutoReturn for the services set forth herein. There shall be no payments, including any referral fees, from AutoReturn to RRPD. In the event RRPD requests that Aus-Tex (or other wrecker company) tows a vehicle to RRPD, that wrecker company will invoice RRPD for that tow and payment will be made directly from RRPD to them. Any payments collected by AutoReturn shall be from the wrecker companies. 9. Term: The term of this Agreement shall be for five (5) years. Page 6 Exhibit "B" Proposal to the City of Round Rock 1. ARIES TECHNOLOGY PLATFORM Timely access to accurate and secure information is the foundation of AutoReturn. Without it, service levels cannot be achieved and the City will not have access to the information it requires. Each vehicle record is created at the time of the tow request and evolves throughout the process to capture all important information and details such as vehicle photos and customer service contacts. Each vehicle is tracked in real-time until it is either retrieved by its owner or disposed of as an unclaimed vehicle. ARIES Technology Platform — Our integrated software and hardware system platform is called ARIES —which stands for AutoReturn Integrated Enterprise System. ARIES is comprised of an integrated suite of industry leading components that collectively provide the most comprehensive end-to-end solution available for municipal towing and impound operations. ARIES is a full-featured solution for managing all aspects of a municipal towing program including electronic dispatch and towing management, customer service and vehicle release management, and vehicle storage and disposal. ARIES provides City officials, towing subcontractors, impound operators, and vehicle owners with multiple interfaces tailored to meet their individual needs. ARIES is a proven solution that is currently used to manage over 130,000 tows annually for the operations of AutoReturn's six agency clients. ARIES Component Architecture —AutoReturn's different service offerings and the unique requirements of each municipality require the use of different subsets of the capabilities that exist within ARIES. This section and the following sections provide an overview of the full range of components that are available as part of ARIES. • ARIES Dispatch ("ARIES/Dispatch") —AutoReturn developed ARIES/Dispatch as a proprietary solution to support the Company's unique electronic dispatch and towing management requirements. The system can be deployed as a stand- alone tool for municipal dispatchers or it can be integrated in a seamless fashion with existing computer aided dispatch ("CAD") solutions. Police Department users can submit electronic tow requests that can be automatically routed to the towing subcontractors and even directly to the tow truck operators ("TTOs") deployed in the field. The system utilizes underlying GPS technology and can make optimized tow assignments based on a variety of zone-based, rotational, and "closest to" algorithms. The system aids dispatchers and TTOs through the use of automated alerts to ensure that tow response service levels are met. • ARIES Communications Manager ("ARIES/ARCOM" or "ARCOM") — ARIES/Dispatch integrates seamlessly with ARCOM, the ARIES module that plays the critical role of managing communications between ARIES/Dispatch and tow company personnel deployed in the field. ARCOM provides a central hub for a flexible range of automated communication methods with both TTOs and tow company dispatchers. Utilizing the data that is managed within ARCOM, ARIES/Dispatch can determine which TTOs are actively on duty and available along with their current locations. Both TTOs and tow company dispatchers can receive tow requests electronically, acknowledge requests, manage the status of Aus-Tex—Powered by AutoReturn 31 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" tows, and collect photo documentation at the tow scene in real-time. ARCOM supports the following smartphone options for all the leading wireless communications providers such as Sprint, Verizon, and AT&T: - Android Smartphones —AutoReturn's proprietary Android app for GPS tracking, electronic dispatch, and field workflow management - Whones —AutoReturn's proprietary iOS app for GPS tracking, electronic dispatch, and field workflow management • ARIES Impound ("ARIES/Impound") — One of the foundational blocks of ARIES is the core impound management functionality that comprises the inventory management, receipt generation, and payment processing capabilities required for administering the impound activities. AutoReturn's ARIES/Impound is a proprietary solution that allows AutoReturn to support the varying business requirements and procedural rules that the Company encounters through our relationships with municipalities across the country. The system can be readily configured and customized to meet the unique data requirements for differing types of impound operations as well as the different business rules and workflows surrounding the life cycle of an impounded vehicle, from the point that the vehicle is impounded through the point at which the vehicle is either released to the vehicle owner or sold as an unclaimed vehicle. One of the key features of ARIES/Impound is that it can be used to support both a centralized impound operation as well as a distributed model involving separate, independent impound operators. Android Smartphones and Tablets — Optimized "on the lot" inventory management capabilities utilizing wireless handheld computers with bar code and RFID scanning capabilities. These devices aid the real-time check-in of vehicles arriving at the lot as well as the ability to confirm a vehicle's status as available for release. • ARIES Admin ("ARIES/Admin") —The newest of the 3 core ARIES web applications is used to manage a range of administrative data that is important to the other parts of ARIES. For example, tow company profiles, driver lists, and smartphone provisioning for the mobile apps is managed in ARIES/Admin. Another important administrative function within ARIES/Admin is to manage all user profiles, including the permission groups and permissions that govern which features are granted to each individual user. The module also supports the "broadcast message" feature that is used to send immediate alerts to all ARIES users so that AutoReturn can communicate with all users in real-time about system maintenance events and other operational matters. • Industry Leading VoIP Call Center System —AutoReturn's call center processing is deployed utilizing the industry leading Cisco Systems Unified Communications System that serves as a broad featured, highly stable "voice- over-IP" ("VoIP") telephony system. The Cisco system supports all the modern call center capabilities including advanced call routing, queuing, and our IVR system. The IVR provides self-service processing including vehicle release capabilities. Incoming calls are monitored and managed proactively and the system allows for rigorous performance reporting to measure service levels. Aus-Tex—Powered by AutoReturn 32 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock • Full Featured "Self-Service" Website —AutoReturn's website provides a wide range of useful information and tools to customers such as vehicle search capabilities, instructions on obtaining the release of vehicles, online payment of towing and storage fees, answers to frequently asked questions ("FAQs"), online claim and complaint submission, auction marketing (vehicle lists and photos), and past auctions results information. • Robust Real-Time Reporting —ARIES/Reports provides a robust collection of real-time reporting capabilities that ensure the absolute transparency of AutoReturn's operations. There are well over 100 reports in the ARIES/Reports library, any of which can be executed as an ad hoc report or scheduled to be delivered electronically on a daily, weekly, monthly, or quarterly basis. Nearly all of the City's reporting requirements can be met through existing reports, with minimal programming required. Any specific reports that are unique to the City can be developed quickly, leveraging existing reports. The automated reports can be delivered via secure FTP file sharing websites (FTP over SSL), secure web pages (HTTPS), email (including secure email), or automated fax. • Proactive Service Level Management— Nearly all of AutoReturn's systems have built-in monitoring capabilities that are used to provide proactive alerts to managers and supervisors when service level issues arise. As an example, the AutoReturn "Service Dashboard" provides a real-time, single-screen view into all of the Company's critical service level metrics. AutoReturn maintains multiple "dashboards" to monitor critical data so that managers can monitor activity levels, resources, and make real-time decisions that ensure that required service levels are met. The following are two examples of the types of"dashboards" used by AutoReturn managers to monitor performance. Aus-Tex—Powered by AutoReturn 33 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" ARIES System Architecture ARIES is a SaaS solution hosted in the cloud and is a web application that is accessed through a wide range of industry standard browsers and mobile devices. No software is required to be installed on client workstations. The diagram below provides a depiction of ARIES, the user access methods, and the SaaS hosting. ARIES System Architecture Parking tri"t't1:>��fi Handtieild'AeYi ;f`: f Pajic--MrPT Laptop ,. . Moble Devices ',��ep,pC�i} �� ��.,'r•; `� � ���an, f, an Owmgr�tSyrteFr� ..Agen CA!)59$tem. i✓ "f Browsers Legend: Internet Existing Potential ARCOM Dispatch Impound Admin SSO API Web Serviced ARIES Replicated databases for high availability Database Hosted by AutoReturn Reporting Database Read-only reporting and disaster recovery [Read-cnlyl Aus-Tex—Powered by AutoReturn 34 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock ARIES Hostinq—Amazon Web Services (AWS) AutoReturn's ARIES Technology Platform is comprised of a collection of systems and modules that are collectively hosted using Amazon Web Services (AWS), a collection of remote computing services (also called web services) that together make up the industry-leading cloud computing platform, offered through the Internet by Amazon (http://aws.amazon,com/). ARIES is hosted using two geographically distant Amazon data centers. The primary data center is located in Portland, Oregon and the secondary data center is located in Northern Virginia. ARIES utilizes a web application architecture that allows users to access the system using a wide range of industry standard browsers, such as Internet Explorer, Firefox, Chrome, and Safari. There is no client software that is required to be installed on the user workstations. All of the application processing is centralized on the application hosts within the ARIES data center that are virtual machines running Linux that can be scaled to meet any performance demands by adding resources at any time. The web server utilized by ARIES is NGINX and the core Java applications run inside of Tomcat instances. The underlying database technology is a collection of three (3) MySQL databases, two (2) that are synchronized in real-time in the primary data center and one (1) that is deployed in the secondary data center that is synchronized in near-real-time. Extensive care was taken in the design of ARIES to ensure security, starting with the architecture of the system. The underlying architecture of the system is designed to maintain the reliability, performance, and security of the system. As noted above, ARIES is hosted in Amazon hosting facilities that adhere to all of the industry standard security practices. Within Amazon, ARIES is protected behind a firewall to prevent unauthorized access to the system. All data transmissions to and from ARIES utilize SSL (Secure Socket Layer) 128 bit encryption. Each of the application hosting components, such as the NGINX web servers and Tomcat application servers, are maintained with the latest security updates. Throughout its many years of usage dating back to 2006 when ARIES/Dispatch was originally deployed, there have been no instances of the security being compromised for any of the ARIES technology components. The Amazon hosting facilities are multi-tenant facilities. Amazon manages the security and reliability of each site. All of the hardware is owned and managed by Amazon personnel. The virtual machine hosts are provisioned by the AutoReturn Development Team using the standard AWS services for deploying secure and reliable environments for hosting proprietary applications such as ARIES. All components of ARIES that are hosted within Amazon are 100% managed by AutoReturn personnel. User Access, Permissions, and Security Users access the system through the ARIES/SSO single-sign-on application that is used to authenticate users for all ARIES modules. The ARIES/SSO module is integrated with Microsoft Active Directory (AD) that is hosted by AutoReturn and synchronized to multiple AD hosts deployed at four (4) different data centers: one at a commercial hosting facility located in Emeryville, CA and the other three at the two Aus-Tex—Powered by AutoReturn 35 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" AutoReturn sites in San Francisco and the single AutoReturn site in Indianapolis. At all times, ARIES has access through redundant VPN tunnels to the AD servers in two of these AutoReturn locations (currently Emeryville and Indianapolis). Beyond the ARIES/SSO authentication, the authorization to access various ARIES modules and the features within each are managed through permission groups that are associated with all the system features. In order to access a particular feature a user must be associated with a permission group that contains the required permission to use the feature. Software Licensing ARIES is licensed as a SaaS solution. There are no limits on the number of users that access the system. All modules and components of ARIES, including all the mobile applications, are accessible as part of the base set of services that AutoReturn provides to its agency clients. All system updates (releases and patch releases) are provided to all licensed clients. Scalability There are no limitations to expanding the number of users, incorporating new input/output devices, or integrating with enterprise systems. ARIES has proven to be very scalable to support future user demand, potential system interfaces, and performance/storage requirements. The Amazon AWS service offering provides a highly reliable infrastructure that allows for additional resources (e.g. speed, memory, etc.) to be added at any time with effectively no limitations. Reliability AutoReturn maintains records of the uptime for ARIES through use of detailed system logs. Entries are created in the system logs for every instance of downtime (scheduled or unscheduled) as well as all instances where a performance issue prevents the normal access and use of the system by all or a subset of users. Since 2009, when the Company began tracking system uptime statistics for ARIES, the system has an uptime availability performance percentage of greater than 99.9%. When an infrequent outage does occur, the downtime interval varies depending on the nature of the issue. AutoReturn resolves the vast majority of issues within a matter of minutes and issues rarely extend for more than 30 minutes. In the extremely rare instances where the downtime is longer, AutoReturn's support team provides ARIES users with regular and frequent updates on the status of the issue and expected resolution time. Aus-Tex—Powered by AutoReturn 36 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Technical Support and Contingency Options During both scheduled and non-scheduled outages, the AutoReturn Partner Support Team in our 24 x 365 call center is available to address any issues related to active tow requests. New tow requests can be processed by phone and updates can also be provided on previously requested tows that are either still active or recently completed. During timeframes when the ARIES/Dispatch system is not on-line, AutoReturn's Partner Support shifts all communications with tow companies to the phone channel. AutoReturn practices and trains its staff quarterly on these outage procedures. Aus-Tex—Powered by AutoReturn 37 September 21, 2Q16 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" 1.1 ARIES/DISPATCH The ARIES/Dispatch web application is available for use by police dispatchers and other authorized City personnel to quickly create a tow request using nothing more than an Internet browser on any computer that is connected to the Internet. The data entry to complete a new tow request is all organized through a single button click and "New Tow" screen. While the screen supports a range of data fields, many of the fields can be configured to be defaulted and only a relatively small number of fields are required. A typical tow request can be entered comfortably in under 30 seconds. Once the tow request is saved to the system, the City dispatcher's portion of the effort is done. All newly entered tow requests are received and generally automatically dispatched within ARIES/Dispatch. Any tow requests that are not automatically dispatched generate immediate alerts for the AutoReturn dispatch team that monitors the system 24 x 365 to address any situations that arise with the automated ARIES/Dispatch workflow. For example, if the optional notes field is used by the City dispatcher when a tow request is created, the tow will not be automatically dispatched and will remain in the REQUESTED status. The AutoReturn dispatch team will be alerted immediately to review the note and take the appropriate steps in seeing that the tow is dispatched to the optimal tow truck operator. Flexible Methods of Requesting Service AutoReturn offers a number of flexible methods to communicate tow requests from the City to the AutoReturn Dispatch Centers. AutoReturn can work with the City to select the optimal method for communicating various types of tow requests depending on the nature of the tow request type: • Electronic data entry directly into ARIES/Dispatch: AutoReturn can work with the City IT officials to deploy the Company's dispatch solution directly on the computer workstations of City precinct dispatchers and other City officials as needed. AutoReturn's web-based applications require nothing more than a standard Internet browser (e.g. Microsoft Internet Explorer) to function on the City's computer workstations. • Integration between CitV systems and ARIES/Dispatch system: Should the City desire to enter tow requests into a City-maintained system, such as a police computer aided dispatch ("CAD") system, the flow of tow request data to the ARIES/Dispatch can be automated through a variety of proven and secure integration approaches. AutoReturn has successfully completed this type of CAD integration for the San Diego Police Department. If desired by the City, AutoReturn can spearhead this effort, collaborating with the City's IT resources at no cost to the City. • Mobile data terminal (MDT) in police patrol vehicles: AutoReturn Is dispatch systems can be readily configured to receive tow requests either directly from the MDT devices or through police department computer-aided dispatch ("CAD") systems that are integrated with the MDT devices in the police patrol vehicles. AutoReturn's has successfully completed this type of MDT integration for the San Diego Police Department. If desired by the City, AutoReturn can spearhead this effort, collaborating with the City's IT resources at no cost to the City. Aus-Tex—Powered by AutoReturn 38 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock • Phone calls from City officers and dispatchers to the AutoReturn Dispatch Centers: In this scenario the AutoReturn dispatchers enter the tow request data into the dispatch system. • Tow requests originating with field officers co-deployed with tow truck operators TTOs : A significant portion of AutoReturn's towing volume in San Francisco originates through what is known as "sweep details". The Company refers to these tows as "Field Requested" tows to differentiate them from the traditional "Dispatch Requested" tows. For the Field Requested tows, AutoReturn pre- schedules one or more TTOs to be assigned and dedicated to a specific field officer at a specific point in time for a prescribed or unknown time interval. The Field Requested process is used for various types of towing, such as the removal of vehicles from commute-time driving lanes, coordinated police department checkpoint activities in the field, yellow zone enforcement, scofflaw enforcement, etc. These various methods of communicating tow requests to AutoReturn are illustrated by the diagram on the following page. Aus-Tex—Powered by AutoReturn 39 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal 1 of Round Rock Flexible Dispatch Communication Methods Field Officers I Police Dispatchers: AutoReturn Dispatch Center: Tow Truck Operators (TTOs): r171 r+I Option 2 Field Officer PDispatcherOption 3 .'a Dispatcher + •is ■ M mobile" HComputer - • - Telephone, is + i+ + i :V.-Y7►1iLL57i • Computer Optltxi 2 Option 1 Option 1 C-! �R� Field, -e• e:_31111 r. © ARIESfDispatch �rField!" Police CADor Police Dispatch Communication Options: AutuRoturn Dispatch Con�municatlon Tow Request Communications from Field: Aus-T Options: Option 1' birect integration between Pollc�? Fac©to face communication with tow truck and AutoRotum systems,Including potential Option 1: ARIE51Dispatch communications operators for"swoop"and"stop"details integration with MDTs in patrol vehicles with Smartphon®Apps(Android or(Phone)-- Ioveragcs goocoding and GPS tracfdng Exception Cases: Radio communications Option 2: Direct data©ntry in AutoReturn's capabilities with Clty Dispatchers to relay messages to web-based dispatch system{AftIES1 AutoReturn bispatch Center Dlspatch� Option 2: Phone communications{either direct to driver or to tow eompany dispatch Future: careless handheld computer data Option 3: Telephone{or radios calls to contort--Includes fully automated IVR option entry to allow tow record to originate AutoReturn's Qlspatch Center instantaneously from th©field - Powered by •R- 40 September2016 Exhibit "B" Proposal to the City of Round Rock Optimized Communications with Tow Company Resources Timely and reliable communications between the dispatch operators and the tow truck operators ("TTOs") are an essential part of the AutoReturn towing management solution. Recognizing the importance of these communications and the objective of optimizing the towing resources deployed in the field, AutoReturn invested significant time and resources into building the most advanced tow request management and logistics system available in the industry. As presented in the prior section, within the "ARIES Component Architecture", there are two key applications that work side by side to support the tow management process: ARIES/Dispatch and ARCOM. The ARCOM module provides a central hub for a flexible range of automated communication methods with both TTOs and tow company dispatchers. Utilizing the data that is managed within ARCOM, ARIES/Dispatch can determine which TTOs are actively on duty and available along with their current locations. Both TTOs and tow company dispatchers can receive tow requests electronically, acknowledge requests, and manage the status of tow requests in real-time. ARCOM supports the following methods of automated communications with tow company dispatchers and TTOs: • Smartphones —AutoReturn provides tow companies with free mobile applications ("apps") that are compatible with a wide range of smartphones for all the leading wireless communications providers such as AT&T, Sprint, T-Mobile, Verizon, Virgin Mobile, and others. Currently, the Company's mobile dispatch app is available for the Android operating system and the iOS operating system for Phones. AutoReturn's mobile dispatch apps provide tow companies with all the features necessary to manage the entire towing process. - Sign on to be visible in the system as available to receive tow requests (also sign off) - Go on break to indicate short-term period of unavailability (also return from break) - GPS tracking to allow system to know location of TTOs in real-time (including on site arrival) - Receive new tow requests, including audible alerts and full tow request details - Receive alerts when an expected tow status update is not received - Change tow status to indicate acceptance of tow request, arrival on site, and completion of tow - Navigation assistance including driving directions and map views - Ability to reassign tow requests to another user from the same tow company - Ability for tow company dispatchers to manage multiple tow requests in parallel - Two-way messaging between dispatchers and TTOs Aus-Tex—Powered by AutoReturn 41 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit T" Proposal to the City of Round Rock Ability to capture vehicle photos at the site of the tow location prior to towing the vehicle Desktop and Laptop Computers — Both desktop and laptop computers can be used to access the ARIES web applications. Any computer that has a broadband Internet connection and a compatible web browser (i.e. Microsoft's Internet Explorer, Mozilla's Firefox, Google's Chrome, and Apple's Safari) can be used to access ARIES/Dispatch. ARIES/Dispatch runs within the browser and does not require any software to be installed on the client computer. Aus-Tex—Powered by AutoReturn 42 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Real-Time GPS-Optimized Automated Dispatch Management ARIES/Dispatch provides a single point dispatch system that can be used to enter new requests for tows and monitor the status of these tows. The system can be used in one or more police communications centers by both police officers and other city personnel. As described above, the system can also be integrated with police department systems so that police personnel can work in their native systems to process tow requests. The ARIES/Dispatch main "Dispatch" window supports the necessary workflow for entering a tow request and having the tow request automatically processed electronically. Once all of the tow information has been completed and the user is ready for the tow request to be assigned, the user simply needs to save the tow request, which puts the record in a REQUESTED status. Once the tow request is placed in the REQUESTED status, it becomes visible to the AutoReturn dispatch organization and the AutoReturn dispatchers assume ownership of ensuring that the tow request is properly managed and the required response time is met. AutoReturn is able to track the location of TTOs in real-time through GPS-enabled mobile phones. ARCOM continuously monitors the location of all TTOs. The TTO locations are captured as longitude and latitude coordinates and updated in the database on a frequent basis. ARIES/Dispatch utilizes standard geo-coding technology to convert each requested tow location address to the corresponding longitude and latitude coordinates. This information can be compared with the coordinates of all the TTOs to determine which active and currently available TTO is closest to the tow request location. By assigning the tow to the closest TTO, AutoReturn achieves extremely high levels of on-site response time compliance with required service levels. The system is designed to automatically determine and dispatch the tow to the appropriate towing subcontractor by applying a flexible set of rules, such as the closest available TTO or utilizing a rotation between the towing companies assigned to a given zone. In the infrequent case that the dispatch assignment decision cannot be made automatically, the system will immediately alert AutoReturn's dispatchers. An example might be that there are no TTOs available for any of the towing companies assigned to the given geographic zone, requiring the dispatcher to select an available TTO from a nearby zone. Another example might be that the tow request location provided is not specific enough (incomplete or inaccurate address) to determine the geographic zone. AutoReturn's dispatch team is trained in quickly determining the most appropriate actions to take in order to get the tow assigned efficiently so that the on-site response time commitment can be met. In addition to recording the TTO locations in the ARCOM database, ARIES/Dispatch provides a real-time map view as a graphical depiction of all the TTOs in their respective locations. An example of this map view from AutoReturn's operations is provided in the set of diagrams that follow. This interactive map provides dispatchers and city users with a user-friendly view of the towing operations in real-time. The following page provides sample views of the ARIES/Dispatch Driver Status screen "Map" and "Status" tab views. Aus-Tex—Powered by AutoReturn 43 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" ARIES/Dispatch — Driver Status Screen — "Map" Tab iN'AlllSf01a1'�h EF.CL i.�'0131Td _.. !: 1YN 14.. dw:A 1Nacale.. :wd t.r5•T M*•M:e..r r,um 0+v N-:.51r.a w.ww+ay 44 pup I,N,M aLl Y fr L649wF VAt0^513.612 ti To$4351A Z3— JNt nlrlW 0=yw�• iMe � I'M Was (lae7fa0 Was ptytl M ts1r, _ —1W u` San Francisco,- any D� n.a« I�Tw PIc13oe 14tplatl yg,t96�nY� ... w Jkvbm wft ihlan mmm PW 1 • - !'''1 wiu 1....4 r..a 1a se4Uae15ma �r�. '"^' ARIES/Dispatch — Driver Status Screen — "Status" Tab C11'AFUEsIDlwaM SF-C&a:31:1Pu)aO,,.c.utamn 11U-1 0 N—T-. nbprnk h.eTt.W-,J—W I Hkw y I apo aJ saw AIM—[aak I Dew sub I U—pAkna---- 54 Dn�s� DNa4rSet119 j z ad. Rvk-Wr-CA I Y Tro,j CM.P19 TM N.— 14tM O arta V yTYAa T—kllp Stakes SIA"W.ft 0n4wk Sir." AR ATLAS k-V 007300100 P'1a00mlas DrPmt SF-CATYPEV A-A" Ob2'.M"23.8rFU ITau Slklk'SQtntt EAT 32c1 Rk 1013 A1415S_53M1 DYp=b SF-CAVADArabnt... o..7r_aA1_..,.._......._ 50T:w AI I�nkk Flekt IS�1aH EET VStlaU&W.Aa- 10401 A',4155=T1O4 WPB SF-CA NAD De S—k aMMISM43AN IRsra:e; S�o11 EO D--Y- CM.c 5343.8 A741501l"Dkpwb EFCAVAO A-.Adtk L5=M50Z1APL _....:._.e._ - jTakk6wk EES am1413108 A1410A3!0.5-.5 DW4,.= SFCAVND A•aafa O'L71=50=?U i7akaf—k'S4pt aH EES TYtwd Sandi 133414 A1415410M15 CHWAM SF-CANAD 5aay 0JZVtl1504:NPL ow 119 L—C— ail A14111A/1Qla DipatLl SFCAVaO AYlbak 0ZIM315O AT TSI ilkkn&et Etptctt nD M.N.1rL 0-1730 A14t334%M r4jp . SF-CANAD Ava9abk 41b2•>9150&M PN ITa1a 61uI =,pi ait aD 1laultsaralC M43/ A.141-M02 DkPG SF-CAW9 0.Mask 4M30150 MFU IFtrraa; 5yp ktt aw YNlt11W— 051,156 A14t•'yn03 nkp.yh SF-CA FLAT AvabDk 01=0150WHF41 Ihln 0ruk cliisN CIS C—P Rtra 0r— A.-MUMME2 Dspdek SF.&7SLD Cn i—k 0IM23150T"MN AU _ CM JedA4lwa 1:%73 A741_.d7701U Dip $"GVHD A-2abta O'..7b=5 W22 FU iLla E+elk Sp nH CTS RgdE Graka t-IMO A14INOQ1979 Oapedt SF-CAWW . ?1uy 0212YA1507:%AN G1-3i VorGbma 1N709 A14155152011 Dkiaaah SF-CAVAD A-2wk IQi23rM51k+PN �Rke lluk 5;n att . 1115 :tae J—Atm 1110.9 A141BUTEk6 Daplci SF-CA FIAT Aaabnla 000,701501:21PL ._. _. ,Take 6aak 54zc4 HTS Hei 1--pc 5-1501 A1415T=D.Pea't W-CAri1D Arabbk 02=1211509:4TAU� ypik aG c11 Aus-Tex—Powered by AutoReturn 44 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock ARIES/Dispatch: Automated Dispatch System The diagrams on the following pages illustrate the electronic dispatch capabilities of ARIES/Dispatch, the core dispatch management component within ARIES. Aus-Tex—Powered by AutoReturn 45 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES/Dispatch — Home Screen Showing Active Tow Requests and Drivers ("AutoReturn" User View) nr ARIES f Dispatch SF-CA:3:18:18 Ptd mmurphy I Menu- New Tow Dispatch I Notifications i Journal J History 1 kr4mmxn t Search Addrass Book Driver status Manage Alerts DFspatch I - Alerts - n Region Tov.,S Message BCO-MD 1421-91402 Response time is approaching The Alerts panel shows tows which are at risk of not meeting their required response deadline.It's at the top because these tows are the only ones which potentially need human intervention. These tows have either a yellow(warning)or red(critical)background.The same tow record in the Active Tows panel(below)also turns the color of the alert record in the !.�• Active Tows Filter eco-tAD �� -. - - --- -- :-----_.. I� ',ice IJ Sho Alerts panel. - A--, --- Report Account Reason Equipment Vehicle Into License Location TTO TTOC TT770-41 Status-Time Response . O Region:BCO-MD 142391363 BCPD STORED REGDUT BMW 3301 GRAY 4D 1FSW03 MD Hicodemus Rd,Berry... Tommy Harry RTC A-1 41 0 36 54626 On SNc-05:39 Phi 05:46 Pht 14239137) BCPD ROADSIDE-ASSTS_.. REGDUT MIF G37 SLVR 11333 McCormick Rd GLT-4107907373 GLT A:14107907373 On SRe-05:46 Pht 05:56 Pl.t 142391402 BCPD ACCIDENT EGDUT HYUN ELANTRA SWR _ AB115369 MD B425 Thornton Road, RVT 01 RVT A:1443tt296334 Accepted-06:05 PM 06:21 Pht X IALTS GALLAtlf BLCK 76i 068T MD— W142391449 BCPD STORED REGDUT S MOLT OTHR 8BCS421 MD rt 140,roaches lane Tommy Harry RTC A:14103654626 Olspatched-015:16 PM 062=6 PLA 1 View of active tow requests including Status: • REQUESTED • DISPATCHED • ACCEPTED • ON SITE CLEARED/COMPLETED tows disappear from view as they're no longer active tows. Aus-Tex—Powered by AutoReturn 46 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES/Dispatch — New/Edit Tow Request 6[0-1.11) X Edit any details for a Response time is approaching Close tow in this view. Request(Response Time;04:32Pt•1) Report F: 133311039 I Requested by:;5467 f Phone=:%410.887.1279 Account BCPD w Equipment:I Regular Duty j Reason:!ACCIDENT-Accident Vehicle v Address !•)gip Custom P-esUnation Street: reisterstown road Crossing: crossroads dr City ;W-MIC BALTIMORE CO Descr.: GeoCode: REISTERSTOWN RD&CROSSROADS DR,UNI1,1C BALTWORE CO,MD 21117 �v I Location/Contact Info Zone:,041070 I 1 1 Enter a 2"6 vehicle for the tow. j Vehicle 3-d%eL•i_I_ ('•lake: HONDA Y Year. ❑ Ab 11) Model: CIVIC _ �v PIO vil1: 111 NO PLATE: [I El Extenme front damage I= _ Body: }DOOR I License: IAD 3AJ1533 ❑ EYtensive rear damaae Color: SILVER w VDI:! ❑ Lo,.a Clearance '—Notes Dispatcher Notes: DOrer Notes: Agency Motes: ----- — - For incidents requiring tows of more than 2 Ack. T-xne Sen... Note - ------ -- --- --------- vehicles,click Save&Copy.This saves the request and presents a copy of it with most of y the information(e.g.location&request data) saved.Users only need to enter the information for the next vehicles to be towed. Save/Update the tow �^ once data is complete. —1 �- New Agency T 1 Clear I Clear,I Note: Ciear Update !Save 3.Capt'I I Clcse'iiir,dovr i Aus-Tex—Powered by AutoReturn 47 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES/Dispatch — Tow Request Details Of 4 ARIES I Dispatch SF-CA.,1:30:05 PN !Miller hianu Hew-ow- Dispatch Notifications,0 Journal History Impound Search Address Bocl. [us i Driver Sta Manage Alerts Dsspat:h Tow#:i33311039 Details iRequest Status TR;; 133311039 Requested By 6467 (Accepted The"Details"tab Account BCPD-Baltimore County Equipment Regular Duty provides a Reason ACCIDENT-Accident Vehicle Torr Operator PAB Amanda Sh rger summary view of Phone A-14433789915 Regular Duty 'To Ph ger, tow request. Locations ContactInfo 'Origin REISTERSTOWN RD&CROSSROADS DR.UNINC BALTIMORE co,MID 21117 YES Destination Back to base Times Change the status TI M Recuestpd 04:12 PM of the tow by details if ;Vehicle 4' Edit the tow details if necessary. Dispatched 04:12 PM clicking this 4_4 Vehicle HONDA CIVIC SILVER 4 DOOR Accepted 04:13 PM dropdown. License 3AJ1533 MD VIN Condition X Notes UiDispatcher Notes: Driver Notes: Agency Notes: Ack Time San... Note Submit I I ClearI I Subrri I I ClearI Nevi Agency Note: sutmif Enter notes regarding the tow in this view. Aus-Tex Powered by AutoReturn 48 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES/Dispatch — Map View of GPS Positions of Tow Truck Operator ("TTOs") Deployed in the Field The"Map"tab shows the location of the tow, 51 Dispatch the currently assigned 8F-0:222:29 P10 imiller I laenu driver,and all available v Dispatch flotiticatdons:0 Journal History kmound Search Address Book Driver Status 1,lanageAlerts drivers. y� Tow*:20131127AOD28 x D=rail; ' Map Current Driver =,---,r .., � dame PresrtGo Rene Elms Terrace g15Ns� ...and view them on a 11TsI~" °n"'f, T r `►- - map at the same time. ks iarhark ten' A:141 5fiES9845 Blue Water Towing-Luis Lozano, + � •_ , r r T 1 Ortiz AvaNabk Drivers- -�� i� "'I'A" PtoNT��" �' T _1 anlwncNF I ' ' Hama Miles - rt - - -- RaLaa f,p tore P aaGuoa r BLU I I I l A:1115528105 FULTON ST Dds tch Class I `a Goldenrata Park- - Dispatch I - •, _ _.,_ _ ,,�-- - r Herman Garcie.... 4.077; 4Tf f MTS 1B1N 51 171115 Z a:1c1�t:5F42- InnerSurrser o ArGssla, _ Dispatch I jpcsl sr N n s on � Distrd 6 W1T a tr Luis Lozano O 4.17 r .f � a Dispatch I Highlight a driver on f f I; P A+usTowin .._ ? the list to see it on the �Awq ATI map.Dispatch atch to that r' AAA•i�L Sl driver either from the fr_ Dispatc'I YFstPwt�l list or from the balloon cENTzsr rahLaNO,h6E �S'11F Gerardo Herne... ? on the map. alntFrarlcL 1-01.1 A:1 a 15.30511° i am aLm 1Noad ` 1260 Bayview 1`_ GGUNAVE ♦ Dritncz II I Dispatch,,I I� �, ._ _. i 121101` '.iF Q .51LYLR ham` Tow Pickup Locationkc, � i` i IngleSkk?-- r•y� c l.rn[rr P�:n; ''U*tMekedPark i v 1t t 'usinl[ fnnr•� I Direct Available Driverlus,o,I Available Driver `' IP ',,ye,• r OCiAR-fi.'w Busy Driver - j� lusio�l Daly City - 0 Company Dispatcher Tiles Ma ox I gats© and contributors,CC-BY-SA Aus-Tex—Powered by AutoReturn 49 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Real-time Tracking of Tow Status and On-Site Response For any towing operation, the time that the tow truck operator ("TTO") accepts responsibility for the tow request and to arrive at the location are extremely important data elements that must be tracked in real-time in order to manage towing efficiency and meet service level commitments. AutoReturn designed ARIES/Dispatch with these and other essential features in mind. ARIES/Dispatch allows the tow status to be tracked in real-time from the point that the tow information is entered into the system to the point the tow has been completed with the vehicle being off-loaded at a storage facility or other designated location. The mobile communications device provides the TTO a user-friendly tool for managing the status of the tow in real-time. The status can be changed through a simple two-step button click sequence on the mobile communications device as illustrated below: . . ......... ... . .. e CM 13 ®®�3c56 rsa CP Q ®®�3:Sti r11 Cr®Q one 3 Sbtf T01!ri 1 1 1 1 1 TOM 1 1 •1 If Due On: 05-21-2012 04:29:00 Due On: D3-21-201204:29:00 MIN Tow Information Tow InformaLlon ie_c avnt.OPTConfirmationAccount:0f? Eaipmenr.Reg f.1lrlpment:Reg Reasen:187 Reason 187 0r1gln:100 main,SAN FRANCISCO, You •• to send ON Crij;n:100 nmin,SAN FRANCISCO, Destination,450 71h St,San Tranclsco, status to AutoReturn Oe•t^aaviw 4507th St.San Francisco. 1 Vehicle 1 Vehicle Details-BLUE BM1Y 3 S[R[ES xes No t Pelr:ls BLUE BMW 3 SERIES Pirie:VK7103 CA Plate:VKT103 CA Yi;a.TE5T123123 WN:TEST123123 Navigate .® Map - Navigate ( 1 flap TTO Ready to Change TTO Prompted to Confirm ON Status Change is Completed in Status to ON SITE to SITE Status Change Real-Time—Combined with GPS Indicate Arrival at Tow Data to Confirm Location is Location Correct In addition to supporting the fully electronic dispatch communications and status management, the mobile communications devices allow for two-way voice communications with AutoReturn dispatchers as a backup communications method and a way to augment the electronic dispatch communications to address exceptions cases. Aus-Tex—Powered by AutoReturn 50 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" Data Collection and Photo Documentation of Vehicle Condition at the Tow Location The mobile communications devices can also collect data at any stage of the process. For example, when the driver arrives at the tow location and changes the status to ON SITE, the state transition model is configured to take advantage of the data entry capabilities of the device to collect important information that can only be captured in the field: the system allows the driver to capture photos at the scene, those photos become a permanent part of the vehicle information record. This information can be used as evidence of pre-existing damage or to report on important details about any specialized vehicle loading procedures that were required to tow the vehicle (e.g. winching required, off-road vehicles, etc.). ARIES Android App — Capturing On Site Photos of Vehicle Condition 0 TowsTR#:20130114AOOOI3 Due: Jan 14,2013 2:52:00 PM • Tow Information TowTR#20130114AOOOI .O Account:SFPD _ Equipment:Reg (• Reason:Misuse Handicap Placard Origin:375 ALABAMA,SAN FRANCISCO,CA Destination: 1 Vehicle Details:SILVER HONDA CRV 2 DOOR Plate: Year.2005 VIN:NO VIN Navigate Map Multiple On-Site ' Vehicle Photos TTO On Site— Photo-Capture Enabled Once the vehicle is delivered to the impound facility, its status in ARIES/Dispatch is changed to CLEARED whereupon the vehicle record —textual and photographic data included — is sent to ARIES/Impound. The photos remain with the vehicle record in perpetuity. Aus-Tex—Powered by AutoReturn 51 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Viewing On Scene Photos within ARIES OeARIEStImpound jmlller (dtcnu�) Search 11 1001162-TOYOTA�LiG 1X1 Tow Summary Tow Location Vehicle Status Tow Date 01/1412013 02:40 PM Address 375 ALABAMA and.SAN Model Year 2005 Current Status (7oW COwPLE7cD-�TowFRANCISCO,CA Ref� 20130114A0001 Make TOYOTA Tow Company ART-SF-CA Description Model CELICA Status Date 01/142013 0240 PAf Tow Pr Equipment REG Zone SF Body 2 DOOR OpART-SF-CA Impoundd Opr AR Account SFPD Beat - Calor SILVER Tow Req Date 01f142013 0277 Plc Reason 22511.57 VIN NO VIN On Site Date 0111420130229 FM Impound Ref 1r - ! H4151 Lien Info Vehicle ConiTcts Start Time - Status Type Release Date Lien Type - Let - Active DP PLACARD Requested Date - Lot Info - Sale Authorization Date- Title Surrendered - Velie totes history f Documents and Photos ,Fees. _ SF Admin Fee-Excluding Tickets $243.00 FicTypa Data lama Category usarNama Actions 5-Tow Passenger Vehicle $210.75 - Estimated Total 5453.75 01/14/13 190 0npdkzrsm9 IMPDUNO JPId-devb-sfca I Propartks I Vold 01/14113 1909 wwxnnlu.6L¢g Impoutm JPfd-devbsfce � — �Proptrtiei Vdkf 01/14/13 1909 o11me4ajy7.jP9 KIPOUND JPId-devlu-sfce I� PmpeAks I(p Void E 01/14113 1909_kku4f4ar1j-jpg rJPOUN0 JPM-dev"fca I'a' Propertks_10 Void 01114/13 1_2Jpg WOUND )n7er IV ProperOes IV Void Browse fora ill Chopse;Fb No file chosen ��? .+ic, 8Itpstridions Real-time Status Management ARIES/Dispatch can support a configurable set of tow status codes that can all be used to manage the tow status in real-time. AutoReturn and municipalities can work together to select the desired set of status codes to be tracked from the following configurable selections: • REQUESTED • DISPATCHED • ACCEPTED • REJECTED • ON SITE • IN TOW • AT DESTINATION • CLEARED (Completed) • CANCELLED • DROPPED (Cancelled when truck is ON SITE) Aus-Tex—Powered by AutoReturn 52 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Others as needed When the TTOs are logged into the mobile communications devices to manage the tow status changes, the GPS coordinates for the TTO's current location at the time the status changes is processed. For example, if the TTO changes the status to ON SITE, the TTO's current location can be compared to the location defined in the tow request to ensure that the TTO has not prematurely changed the status to ON SITE, prior to arriving at the tow location. Aus-Tex—Powered by AutoReturn 53 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.2 ARIES/IMPOUND Cutting Edge Impound Management Technology AutoReturn's industry leading ARIES/Impound module provides advanced capabilities for electronic vehicle inventory management. The vehicle inventory information is fully computerized, including scanned images of hand-written tow authorization documents and multi-angle digital images of vehicles. The information can be accessed and viewed in a variety of ways, including wireless tablet computers and smartphones with bar code scanning technology. ARIES/Impound captures a living record that contains all the information collected about each towed vehicle. The inventory information is maintained in real-time using a mixture of traditional computer data entry and wireless handheld device data entry. As the vehicle moves through the impound process, ARIES/Impound accumulates the following information at a minimum: • Information about the tow (dispatcher, tow type, tow location, TTO, time of tow, etc.) • Unique Tow/vehicle tracking identification ("ID") number, as well as a unique bar code number that is affixed to the vehicle as a sticker and recorded in the vehicle record • Vehicle information (make, model, color, body style, year, license state and number, registration month and year, VIN, etc.) • Photo documentation of the vehicle's condition at various stages of the process (e.g. at the scene of the tow, when vehicle enters storage facility and when vehicle exits storage facility) • Detailed inventory of vehicle contents and vehicle condition information • Storage lots are organized into a numbered "grid system" and the grid designation is stored in the system to allow for the quick locating of vehicles • Vehicle registered owner, lien holder, and claimant information • Record of customer inquiries (notes, audit trail of customer service agents who assisted the customer, etc.) • Schedule of towing, storage, and related fees • Receipt and payment information • Lien sale processing data (notification and authorization dates, sale dates, sale amounts, etc.) • Current vehicle status and final disposition (released, auctioned, salvaged, etc.). ARIES/Impound maintains the inventory information from the time the tow is requested through the final disposition of the vehicle, when it is released to the vehicle owner or disposed of through the vehicle sale operations. After release or disposal, the vehicle information is maintained as a permanent history of all activity related to the vehicle, supported by detailed reporting capabilities. Aus-Tex—Powered by AutoReturn 54 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" Built Specifically to Support Large, Public Impound Operations One of the foundational blocks of ARIES/Impound is the core impound management functionality that comprises the vehicle inventory management, receipt generation, and payment processing capabilities required for managing the day to day activities of a large, public vehicle impound operation. AutoReturn's ARIES/Impound is a proprietary solution that allows AutoReturn to support the varying business requirements and procedural rules that the Company encounters through our relationships with municipalities across the country. The system can be readily configured and customized to meet the unique data requirements for differing types of impound operations. ARIES/Impound can also accommodate varying business rules and workflow surrounding the life cycle of an impounded vehicle, from the moment that the vehicle enters the impound process through the point that the vehicle exits the process when it is released to the vehicle owner or sold as an unclaimed vehicle. Support for Centralized vs. Distributed Impound Operations One of the key features of ARIES/Impound is that it can be used to support both a centralized impound operation as well as a distributed model involving separate, independent impound operators. In the centralized model, ARIES/Impound can be used by a single towing management contractor alongside the City officials that collaborate with and oversee the contractor's operations. In the distributed model, multiple impound operations can utilize the system and the system limits each operator's view to only the information about vehicles held by the given operator. While each impound operator's data access is limited, ARIES/Impound allows for City officials or a single management contractor to access all of the information across the distributed operations. The following diagram illustrates the structure of the information and user access for a distributed impound operations model. Aus-Tex—Powered by AutoReturn 55 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock ARIES/Impound -- Distributed Impound Operations Model CITY USERS Parking woroerawt TTY Group Tow Admkthtraron Risk klanepemenl watch Commander Auto Theft STOP Tern Tra la TIU others -Vk�w O0 AatA:c •View Aaroes all -VI-w Acro"VI View Only Armee VreN ONy Across -ti7ew rd Au-,s -View Ont i4YOFTS View Chly Aaox all LT'sM1OTa L1P's LOT% L1PSf.,LOTa sll UP'a�LOTa at LIPS-Lori all LP sLOTe sil L}P�a.LOTs s1I LFPaLOTa -MAN lY't5a -Mmol rMtes tto109Rai�ssts AMY toWdnwas HtVWVRrl�S HakislRF4asees F}319sReMe3ea Holds-71 knees Uz;n Notes rep+aniinp Co41 •U;dsle CHy Lct •AbIly Laadd nolo AElity to odd nolo iWily la add notes SIGaQe he2nnyJ I14-.f=11r. When vieynng across all Lots,(Arty users wAI need o be able to view not only vehicle M but be able to Identify LIP an -5pecific Lot It Is Nl Will also need to see the the activity around the vehicle Meaning the tovit5 related to the vehicle,Invoices and other Information about the vehicle LIP 1 LIP 2 LIP 3 City eed Users with access to bath Lot A&Lot 4eed Users%vith access to both Lot.C&Lot Need Users with access Need Users :Would need various levels of user access ;Would need various levels of user access to Lot E;Would need with access to ased on job function 3ased an jab function various levels of user the Clty Yard: access based on job Various levels functloin of access based on job function LOT A LOT B LOT C LOT DLQT Li cr1y I LOT LOT Aus-Tex—Powered by AutoReturn 56 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Robust Vehicle Search Capabilities Locating an existing tow request or vehicle in the system is easy given that the ARIES/Impound user experience is search-based and user-friendly. After logging in, users are presented with the Search tab that includes two types of searches: • Search by ID — Search by ID is the default view as it accommodates the most common data types used for ARIES vehicle searches: Vehicle ID —The ARIES vehicle ID is, as mentioned above, a unique identifier for a vehicle. ARIES users will commonly refer to a vehicle by this number or the TR#. Tow Reference #— The TR# is another identifier used commonly by ARIES users to refer to a vehicle but in fact it refers to a tow: Because in some cases more than one vehicle is associated with a single tow, it is not unique when referring to the vehicle. However because the 1:1 tow:vehicle association is so common users typically rely on the TR #. VIN License Users can enter any of these four data types to execute a search for a tow record in ARIES. These fields are mutually exclusive to ensure users do not mix incompatible data which would result in a failed search. • Extended Search — This tab offers many more, less commonly used reference data fields that may be used in combination to support more complex search use-cases, such as date-range-based searches. Users may enter one or more of the following data types to customize a search: Region - Date From/To Account— The specific municipal client for whom the tow was executed Tow Reason Impound Operator Tow Operator - Impound Lot Vehicle Data - Make - Model - Color - Body - Condition Aus-Tex—Powered by AutoReturn 57 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" The search results present a summary view of the tow record which, when opened, shows in great detail every aspect of the tow history including: Section Data Presented Tow Summary This section summarizes information about the tow, at a high level (e.g. the tow date, the TR#, tow company, equipment used for the tow, the account requesting the tow, etc.) Tow Location Includes address, beat and zone (these terms are customized for each region) information Vehicle Data Make, model, body, color, license, and VIN data are all captured here Impound Status Users see at a glance the current storage status and can change that status in this section Storage Data Storage lot, time of initial impound and storage history are summarized here. Hold Data A summary of any active holds or information that no holds are associated with the vehicle are found here. Lien Data Summarizes as applicable the lien type, date requested, sale authorization date, or title surrender date Vehicle Contacts Any vehicle contacts are visible here, both type (e.g. Interested Party, Lien Holder, Registered Owner, and many more) and name. Tow Notes Users can see all notes associated with the tow, including those sent to the driver and those exchanged with the municipality during the course of the tow's life cycle Fee Data All fee data are summarized in this section. Users who wish to see even more detail may click on the section headers to view the information specific to the section. For example, a user clicking the "Fees" section will be able to view and, if authorized, manage fee data (e.g. add/edit/void fees) for a given impound record. The ARIES/Impound "Vehicle Search" screen capabilities are illustrated in the figures on the following page. Aus-Tex—Powered by AutoReturn 58 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock //�� ARIES/Impound — Vehicle Search Screen —Tow Date Related Fields ve ARIES/IMS.1.11.1 I MenC. Search I00002D-H.ADAACC%D I -- Add VaWA- - aearrhbyED.,�L;i.Wed Seardr Region:!SF CA From 12012-05-24 !0 To:I ❑INPOUhD CANCELLED ^j Accomt•—.._._._ atom:�. _.. -Iv, ❑w TRANSFER Irw operator: AR AutoalaUxn Tow Operator:j^ —T—(� Loa�-------- j ❑NOT STORED Make:i Model •I _�..! ..dor•i___-------!� eodr:�---_------ ----�" search !j Clear D TRI Reason Plate Stets VN Mate Model Body Color Tow Dale Towed From MS Stakes Let 1000026 20120524A7=3 167 NO VN HOPD ACCORD 2D RED 05124=12 MIXT AM 123 TOW COAPLETED ARIES/Impound —Vehicle Search Screen — ID Fields �.i AMS/IMS.1.1.1 I gnu. Sear�dl II 100Do2d-HMMACCOFD"I ..4D Add VeNde- _ ------ _ !Karol.by ID f i +Raded search 1 Vdlide ID: Tow RlefRwrse f:i VPI:I_ ----- -- Lkmm:i I• --- Search E D TRI Reason I'1da Stele VN Mate Model Body Color Tow Date Towed From MS Mahn Lol 1000026 2712D524MW03 167 NOVN FOND ACCORD 2D RFD 05MM205:00AM 123 TOWCOMPLETED - Aus-Tex— Powered by AutoReturn 59 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Comprehensive Tracking of Full Life Cycle of an Impounded Vehicle All of the tow data that is captured in ARIES/Dispatch while the tow request is being fulfilled is passed downstream to ARIES/Impound. The system serves as the comprehensive vehicle inventory data store and historical audit trail. All of the information regarding the tow request and vehicle details is available through a single ARIES/Impound Vehicle Details Screen that is organized into a series of sections and tabs as follows: • Tow Summary—All of the general tow request details such as the requesting agency (Police Department, Parking Enforcement, etc.), individual requesting the tow (name or badge number), requestor call-back number, reason for the tow, equipment requested, and other general tracking details. • Vehicle— Specific information about the vehicle such as the year, make, model, color, body, ID # (used for fleet vehicle IDs, motorcycle engine #'s, etc.), license number, license state, VIN, odometer reading, registration year and month. • Lien Info—All of the details regarding vehicles that go unclaimed as they go through the legal process of being sold at a public auction or through the salvage vehicle disposal channel. For AutoReturn's use in various states, this section is customized to reflect the unique characteristics for the given state's defined legal process for the disposal of unclaimed vehicles. Generally speaking, this section allows information to be captured such as the vehicle appraisal category, required registered owner notification dates, sale authorization dates, sale date, and sale price. For vehicles being sold as unclaimed vehicles, the sale price is added at the time that the sales price is established. Any additional administrative fees related to the disposal and sale of the vehicle can be configured and applied as standard fees based on various criteria. • Status —The current status of the vehicle is displayed along with dynamic information that shows details that are pertinent to that particular status. For example, when a vehicle is in the RELEASED status, this section displays the release date, the individual to whom the vehicle was released, and the total fees paid for the release. For a vehicle in the SOLD status, the section displays the sale date, the individual to whom the vehicle was sold, and the sale price. • Tow Location — Information regarding the location of the tow including Location Name (if applicable — used for landmarks), address, cross street, city, state, zip, beat, and zone. Additionally, the system can capture information that is similar to the tow location, but for the tow destination. • Storage—All of the information about the storage history of the vehicle, starting from when the tow was completed. The system supports the configuration of multiple lots that can be managed as one virtual inventory. Within each lot, any number of sections can be defined for tracking the specific location within the facility. Other storage data includes storage check-in and check-out times, storage rate information (varies by vehicle classification), vehicle tag information (such as bar code ID values or vehicle "hat" numbers), and whether the keys are being held for the vehicle (including key tag #). - Vehicle Transfers —Additionally, the storage section information captures any transfers of the vehicle from one lot to another facility to be tracked in the system Aus-Tex—Powered by AutoReturn 60 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" for an unlimited number of transfers. The system can automatically generate authorized transfer tow fees and add them to the list of service fee items. The complete set of storage information is captured and maintained for each storage "instance". Hold — Information related to various types of administrative and investigative vehicle holds to be captured in the system including the type of hold, agency placing the hold, investigator or officer ID, hold start time, hold removed time, information regarding who authorized the release of the hold, and general hold comments. - Police Information —Additionally, the hold section information captures important police information to be captured and tracked in the system such as officer names, unit number, officer ID, case ID, stolen vehicle flag, and citation information. Interested Parties — Contact information for one or more individuals related to the vehicle such as the registered owner, lien holder, released to party, and purchaser of unclaimed vehicles. Name, address, phone, and driver's license (or other government issued ID) information can be captured. • Notes — Provides a running history of ad hoc notes regarding the vehicle activity and interactions with various interested parties. This includes any notes captured during the towing process while the vehicle entry was being managed in ARIES/Dispatch. Each note is captured with an audit trail of when the note was logged and by whom. Once a note is captured in the system, it cannot be changed. • Fees — Information related to various line item towing, storage, and related fees as well as documenting the payments received from vehicle claimants. - Fee Items —All of the standard towing, storage, and related charges can be configured so that they are automatically applied based on the specific details of the tow that include: authorizing agency, reason for the tow, towing equipment type used, and vehicle class. Additionally, ad hoc fees can be configured that can be applied. The fee amounts can be fixed amounts, per unit amounts, or variable amounts that get filled in at the time that the fee is applied. The system supports standard price list functionality that is typical of all commercial billing and payment systems, such as the ability to specify effective time ranges for the various service fee items, to account for standard CPI adjustments and other price changes. Payments — Flexible payment functionality that allows the user to capture one or more payments as well as payments for one or more invoices for a vehicle. Various payment types such as cash, credit, debit, and check payments are supported. All of the payment processing is reinforced by the rigorous accounting controls (e.g. management authorization for un-posting payments) and comprehensive reporting to effectively capture and manage invoicing and payment information for the downstream accounting processes. Aus-Tex—Powered by AutoReturn 61 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock ARIES/Impound —Vehicle Details Screen Clf*ARIES I Impound john.pendleton LMenu'- j Irmound 11cpfkatims.1M Lien Auction J eTIMS Approve PPI Report YswCashier Shifts --- y4 I Sech'I 3194500-mwA atnc'I..--- Tbw summary ff= lbw Location!Fast Vehicle 110 status Tow Date 09/14/2016 04:06 PM Address 89111-1 Lamar Blvd,Austin,TX Modal Year 1991 Status STORED Action-I TowRefB 2016-2580883 Description Make HONDA Status Date 09114/2016 04:06 Ph1 Tow Company ATTR Zone IMP-NE Model CMC Equipment Class A Beat _ Payment Tot $0.00 Body HATCH BACK Payment Total 50.00 Account WOUND Color RED LIP 512 441.7094 SSTW Reason FORENSIC IMPOUI-10 License CMBL421,TX Impound Refs 566945 VIN 2HGED6348MH588888 Storage 9= Hold X= Lien Info i`=) Vehicle Contacts LUti Start Time 09/14/2016 04:06 PM Status Type Release Date Lien Type - Lot-Section SSTW Active EVIDENCE Requested Date - Lot Info Iota Sale Authorization Date - Keys NO KEY Title Surrendered - Vehicle Hotel Flistory " Lbaanents and photos Fees Had RD Tow Fee 5150.00 Impoundment Fee $20.00 Administration Fee $25.00 I Save Nota I 0 Wak-III ❑IrivorUnt Subtotal $195.08 Tens Author Wakil -Note - ------------- — -- - -- - ------- -- ----- --- --- - -- —_.. Tax 81.65 Estimated Total $196.65 Scheduled fee increases 09116"2016 12.00 AM(50.00) $196.65 09/1712016 12 00 AM(50.00) $196.65 Robust Functionality for Impound Operations ARIES/Impound provides a comprehensive solution for managing vehicle impound operations. The system supports all of the key impound functions that follow: • Vehicle Check-in: - Automated Check-in (automated flow from ARIES/Dispatch) - Manual Check-in - Transfer Check-in • Ad Hoc Functions: - Update Vehicle Information - Manage Lot Location - Manage Vehicle Contents Aus-Tex—Powered by AutoReturn 62 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" - Manage Tow Request Information - Manage Tow Location - Manage Vehicle Condition - Record Notes - Update Tow Reason - Manage Police Information - Manage Buyer Contacts - Manage Impound Contacts - Manage Holds - Manage Fees - Manage Receipts - Waive Fees • Vehicle Transfer • Vehicle Release: - Vehicle Check-out - Manage Fees - Generate Release Receipt - Apply Payment - Remove Vehicle • Vehicle Sale: - Manage Sale Information - Generate Sale Receipt - Apply Payment - Release Vehicle - Ship Vehicle The diagram on the following page provides a graphical overview of all of the key ARIES/Impound functions. Aus-Tex—Powered by AutoReturn 63 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES/Impound — Functional Overview Vehicle Delivery Impound Management Carrel IMPOUND lo-iCcoo v.-I CANCELLED ` nee e i Ta'.us w oc unc tans ❑ Q r�.�l'rlN]r J d Z Q '�chidr. Lrl Vrhdr-. }Barr J Y� (A € Irt� LoeaGun Cartan y Cunral5 Fres LLIU $ j { !'Z V 6Lrvgc Manage rdnn�g ldartirge hldn9g� 4 Tu`v1 Trw Vch"o IrrpaUni U "clan R rrnip! C rrc�rl RL�irat Lnrahnn I'.arclilinn Canfarta N.510red ?pA5 AL![omatQd Re_crJ Urda!a hlanaga lA�r.�3e 1'l�ia Tun' Dispatch — Nutri Fotro Into Hclrta Frog M _ Rra.M I 1 1 (ARIES IDispa tch) -f---+ Vehicle Check-in 1'ran5tor rare STORED Automated (Transfered) TOW C PLE7 ED Dis atch X - — P Check-In W Vehicle Release Vchirlr h19n9 arn`� rnln, Rcm„�a USED Lot CPhCl:u,fl !.{ana;,, Fnra Rrca��ls —_ - Manual (Genmalrl Pa}mmis Jehirin Manual Dispatch Request TORED Check-I n I� I CZT— VeNde Sale i TOW COMP ETED! Transfer sr+p vamcte STORED; { STORED(Tia sferr d) Gtteck-In (Shipped) I _ Manage lt9n9 a Safe Re:elC±s Ably SELLING rtele8se SOLD Irtorrratlan IGararala; Fa'>maNfs '4'ahrla Transfer Aus-Tex—Powered by AutoReturn 64 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Wireless Mobile Device Processing and Bar Code-Enabled Vehicle Lookup Many of the major vehicle management features within ARIES/Impound are supported through the use of an Android app for smartphones and tablet computers. Users have the choice of using the ARIES/impound web application with their desktop or Laptop computers or users can access and manage vehicle information using Android smartphones and tablet computers. For activities on the vehicle impound facility, the ARIES/Impound Android app can be used with devices utilizing the following wireless networking protocols: • Wi-Fi communications (802.11 a/b/g) • Cellular communications through major carriers (AT&T, Sprint, Verizon, etc.) ARIES/Impound —Android App 0 0 My Workspace • 1< #1011385 ACUR 2.5TL 2D BLCK #1011385 0140 '" NO VIN NO PLATE,— rfltri 'I` 20140723AD007 STORED DPT-San Francisco 20513th Street D7I2312014 09:46 AM Reg ACUR 2.5TL 2D BLCK #1011428 22521-Parked on Railway Right of NO VIN NO PLATE,— Way 20140812A0001 RELEASED OPERATORS WIT 151h Street 08/12/2014 09:41 AM CURRENT IMPOUND OPERATOR AR-AutoReturn TOW OPERATOR ART-SF-CA-AutoReturn SF-CA Test Company ORIGIN u}at A0013F S 20513th Street SAN FRANCISCO,CA 94103 DESCRIPTION Wireless, mobile devices are a key integration component of the ARIES infrastructure. The mobile devices allow impound personnel to conduct the following activities outside of the impound office facilities, while on the storage lots: • Vehicle Intake— Data entry of vehicle information during vehicle intake including scanning a bar code sticker that is affixed to each vehicle to associate the unique bar code identification ("ID") number with the vehicle record in the inventory system. Please note the AutoReturn inventory form on the following pages illustrating the "duplicate" bar code stickers — one of which is affixed to the vehicle, while the other is attached to inventory form. Aus-Tex—Powered by AutoReturn 65 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Inventory Management— Conducting regular vehicle inventory management to lookup vehicle information and to make real-time updates in the inventory database. This allows data errors related to vehicle information such as incorrect license number and VIN values to be corrected immediately when an error is identified. Vehicle Release — Confirming the status of a vehicle as ready for release (all fees paid, holds removed, etc.) and documenting the physical release of the vehicle. As an additional option, AutoReturn can imbed a unique bar code in the printed receipt that allows storage specialists to use the handheld device to quickly scan the receipt, review the vehicle information and confirm the vehicle's status as available for release. The bar code value maps to an arbitrary, unique number in the database that minimizes the chance of counterfeit receipts being used to obtain the unauthorized release of a vehicle — a common problem encountered by impound facilities. The following image illustrates a uniquely numbered bar code sticker on the windshield of one of the vehicles held within one of AutoReturn's storage facilities. On the following page, the sample vehicle inventory form shows the same bar code ("duplicate") affixed to the paperwork that provides a written record of the vehicle's check-in. AutoReturn Inventory Bar Code Vehicle Tag Attached to Vehicle Windshield 1t19939 Aus-Tex—Powered by AutoReturn 66 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock AutoReturn Inventory Form with Bar Code Vehicle Tag Annexer 77th St. 101 939 Date.- Tow Compl y: y k Company Authorizipg Tow-, Auto IRttu R. - Pr`.., Awhnri7.ioC,;)<l irne.(PTint) Towing pane Rep- Print: Location Towed From: _ �-_.- Signatu - Vehicle mPpeL�(] hide Drop Fee.if applicable � Front Rc;pr ,Doll}❑ 4X4❑ Flater Q Littkaae Removed ❑ Linkage Replaced Q f ,z Right Front Pack Lent Duplicate Bar Code _ Stickers- —s Sticker#1 Affixed to Vehicle- Sticker#2 Affixed to �. Inventory Form e-?1rjPass AT-MoTijr D.4 'Damage ,S-,Sc itch _._D=Dent Plates: (0 `I- _ R.egistratiDn(MO/YR-o ?-- Van aI: - Q ��_. f M V Macke: ��� Model: -7-2 T2_0� Tow Type: Courtesy OR PP SFPGfDPT "'Cine,11con ' e Color ��' --- - - -�-�-.--�°ia.te#—��Lien Type -- ICc} No Kays ELECTRONICS ;TOOLS PERSONAL{conA SPORTING EQUII'hI04T CD Player PERSO &L B M� Abrsv- OTHERS }r �,L CD C*it Brief 4�� Cme _ �uat�iases M I C l o Qn1c,xi1gr fir M".P&A - -' -� Wilk, - �/��tI's�. �A/Tirlyy,P-�-�rY4G1 R.z7.tjlfY �J' 'N'`. .. .. .17'ils.'-1` 4.�{'r' 'a,.1r i`•7'+Y I f Pund4c Eic;-.lri It TRANSFERS: 1,the ul?cl,�a'sigll�$,being tlbe representative of the company performing the services cnr t��i�irt�,if tltc shove refererici4��'�IeD.t�, agree disagree Q;that the condititm depicwd for tate vehicle is a fair reprrsentation oFtile enli43ition of(he above ref nce vehicle Up'non my Pick- up of the vehicdc- Tmim Cunpaar Repreirlolive Siauinr. Dale San FranducoAutoRetum jNemt k;;."l+Sf ilillure T�s�e ^,L. Tawb_q 174 upany Rapres2at0vt P(hiled N*bi! S;n Frambwo AwoRtiurih Repicemic ive.Prin rd Na,rc Aus-Tex—Powered by AutoReturn 67 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" Standard Electronically Generated Receipt Released To: Receipt pate: QW11 10,00:51 A? ,OPHELIA VASQUEZ Receipt'Number. 11001 SOUTH IST 1011 Tow'Reference Number. 2010-2621596 Status: RELEASED AUSTIN,—9 X 78748 � 7 11 0690 Release Authorized Until: QW-1Bll'2�110 12:515 P?A Release Authorized By--. BOW 'Authvrized.By, Towed By Stored By Austin Police L artsnerit- S uEfftsI wrecker Soutl side Wrecker QR Code Allows Lot Impound 8200 S.CDngre:ss Avenue 92DO S.Congress Avenue Attendants to Quickly Po Bax MGM I Austin.TX 713745 .r Akin.TX 70745 Scan to View the Latest Austin.TSS,78-708-9W1 512.441.71394 612.441.7094 Details for the Vehicle using the ARIES/Impound 512.E+74.F000 E)LRa 1000030/tt0 TDLF..;L=-0615801V-3F Mobile App. VEHICLE TOW LOT ID: ia993EE DI1;P4M*d-Ttma:EViEJ-M1E CSA9 PM Name::autltsidtiti�recker HAAB: N13Ji an.E1la Tri: als 1$^93E 10:11i PAI Inlh NO KEY 11t.'�.xm.% CUa *'� r3uL�' npdd TI _ 1S.-Sl SE 10x.5 FPA _ Year_ Mil 'Tarr OrrUln: 4M W-Md 3t C.arsu: J4is-lrrrc ocxlulpas•rtlType: Gla.s.+I B•adp: 3E-FIAIY Taw iiaacan: IMFOl1N0-C-e-i:eral Impcund Llaaara: TX^Ci---UE2 Tim Dectlrlatlan: e2 G CONGFL2a WIN: iPAhtiAPESGE17393 Fie Description '- Primo 31af Adugngtsatlan Fee P,-m RD Taw F6-- Irr4xk)dmmt Fee 1 21arld d Daly usage I j20-M �riEtitllaC ;zi�:g[i T» fis.3at TC"L- 1'8.3F1 CA9W ple.30 T�6 Paul- pme-m W.00 E IWAMTACCUT THEM{M aeko QLn-VEHIQt AWALL r3MC0ff�hT AWj aGPKC TUMMU rr rlQMTM#lAre:aE&RK PAYMHTOr TMA&t ECHAVA2M FLiI[7ltll',(8'F'IL_'1'L'Tf4[TG�Ir1l3El13airg�4CItlBtL�i�all�'J B;7".L� Ti 1'L'.1BGLL'MIdiS�rao,,•�I�Yft71��I�'�11 It�llfl IYL'3! -s--! �,.-_-.. ��1TiI4T�TJk3Efl,SiOyLr(isTie�sloa� I�*,{ urxiT i,:iee�1CxId=y- kluttf•:�tate-kiL Fl fl9l SEi J1 s� FlMpert�E stag lss lrl nr� 9i7e, ii�;� Er,Ylr�Ttmetdar.Plant � i0�19 i3 1 S nature: Date.- S tgnature: Fate: VSF signatune 1 fr�eby vey Yrr ff:.V l hm a the legal rgltt to Calm and The vet;lrle.in sddlbon I have rtz;e L-:1 zietef ce ]i =Wty .hm'nwAte.end IME btieen advised althe w=m.Jte naf rfo%idea tecafi tz'aanWan Ix a Justict of the Pr y tsr'mp lursdf an:in the cp1cry nmin T bkh the vehicle was towed. 'You;!nay dYect rmmplahis repardlt the•dehlcie starege to TOUR at F.C.Bar 121 IE7,nth 7x 75711 ar ball S9114133-4-M., or ETaugb the aneba"L mmutalrfiexis.,mv ar EM-ar ftr Elttarke tllr.LxaS.pa�+ Page 10-2 .a�t+o�erll.cs�m Aus-Tex—Powered by AutoReturn 68 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.3 ARIES TRACKING FOR PPURE POSSESSION Tows The ARIES Technology Platform includes a module for tracking private property impound ("PPI") and repossession ("Repo") tows. The ARIES/PPI-Repo module is available for no extra cost to any AutoReturn client that wishes to utilize it support the requirements that exist in most states for law enforcement agencies to track PPI and repossession tows. For the PPI and repossession tows, AutoReturn is not involved in the logistics of the tow in real time, rather as a data collector after-the-fact. AutoReturn provides a free and simple to use website for tow companies to report these tows. The company offers a dedicated toll-free number for back call center support when needed. When the tow is reported using the ARIES/PPI-Repo website by the tow company, the data becomes immediately visible for agency users within ARIES/Impound as well as the vehicle is searchable by the public using AutoReturn's public website. The PPI and repossession tows stored in ARIES/Impound reduce City administrative burden and, at the same time, increases transparency. Agency users can use the ARIES/Impound "Notifications" screen to receive immediate, audible alerts whenever a new PPI or repossession tow is reported. The notification will include the following information: • Tow company name and phone number • Date, time and location of the removal • Physical description, license number with state, and vehicle identification number of the vehicle removed • Tow truck operator name who performed the removal • Storage location of the vehicle The image on the next page shows the secure website page that is used by tow operators in Austin, TX to report PPI and repossession tows for the Austin Police Department (APD). Once the tow information is recorded in the website, the information is immediately shared with the APD Records group through the real-time alerting capabilities of the ARIES/Impound "Notifications" screen. The ARIES/Impound "Notifications" screen is depicted on the page after next, showing an example of a PPI/Repo tow notification that is highlighted in the screen. Users simply need to double-click the item to view the notification details and mark the entry as "Attended" after any necessary actions are taken such as recorded the PPI/Repo tow in the required law enforcement systems. AutoReturn can even work with agency IT personnel to explore integration approaches to allow for the required updates to law enforcement systems to be performed automatically. For more details about, please see Case Study 2: Automation of Vehicle Legal History Research — San Diego in Section 5.6—ARIES System Integration Capabilities. Aus-Tex—Powered by AutoReturn 69 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock AutoReturn PPI Website Private Property Impound Rep... x memo MMORMW r._s+n,.cu autoreturn.com.Faustin-Wpm.,ate (;' I I Q Search w II(4 AutoReturn Ausstin,TX Fir.:3 rim _m'. Fr4a CorLst UE F-ft-aek CL- s i Report Repossession or Private Property Impound Company Information Phone Plumber 5122:2e7,442 Company Name JAPS TOWN3 aF_=c"= Vehicle Information VIN No VIN Non Standard VIN License No Plate F1 Intake lJodel —[w] Color Optional fear ,optional Tow Details Tow DateMrne Reference Number lOption2l Tow Origin -Lti Tow Destinationa, J=.ztmr -n:T Property blame joption2l Law Enforcement Agency 10ptional Check if Repossession Tow Company Rep Driver optional Notes optional ap --- II rrse:ra nm. I Cu=t,.sane. F i lir FAZE C--qta:t us Fi�jza--k Aus-Tex—Powered by AutoReturn 70 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" ARIES/Impound "Notifications" Screen Q�ARIES l Impound aus-bcuser menu•� hvound 110Lriulions t Search)C No -- --------- Oate: ;tots-09409 ( ..snowABended P.e(rnh - - - —1 Vel icle 0 TRO State License Val Reason Code Year Make S Model Nobfication Type Noafic— Attended Date ACandad By 1017717 P294 TXABC123 KL4CJBSB1E9686097 PPI 2010FORDESCAPE NON IMPOUND 09N9201614so 1017436 2016-1761234 —NO PLATE 183XA46K6 IME002 WOUND 1991 DODGE OTHER CHECK 11 0820201610.32 1017445 2010-1791234 FL DECODE 1835D31MG324718 WOUND 1985 DODGE ARES VEHICLE VIN UPDATED 08/1020160920 NobTicationDetais _ - X Nodnmtion Details Notification Data Tow Ref t P294 License Plate TX ABC123 VIII n4C]BSKE8688097 Tkne Of llotification 2016-09-09T14:50:17A50 �. Attended By Reason Code PPI Year Make Model 2010 FORD ESCAPE i k Show Veh1GsAttended:E) By: Date: I f� Created.By On - Netea . f I Save Cancel f I Aus-Tex—Powered by AutoReturn 71 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.4 AUTORETURN PUBLIC WEBSITE—VEHICLE SEARCH AutoReturn has a fully functional website (htttp://www.autoreturn.com) that allows vehicle owners to search for vehicles, find vehicle status information, and obtain instructions for the release of a vehicle. The website can be easily integrated with the City's website in a variety of ways ranging from a redirect link added to the City's website that takes users to the AutoReturn website to embedded search capabilities within the City's website through the use of secure web services. AutoReturn can provide the City at no charge simple web service request capabilities (SOAP, REST, XML, etc.) that would allow vehicle searching capabilities to be provided from within the City's website without re-directing users to the external AutoReturn website. The same capabilities could be supported for vehicle searching, finding vehicle status information and instructions for obtaining the release of a vehicle. The vehicle search page (http://www.autoreturn.com/find/) is illustrated on the following page and provides customers a variety of ways to search for vehicles using any of the following criteria: • Search by License: - Vehicle license number and state code • Search by VIN: - Vehicle identification number ("VIN") • Search by Date: - Tow Date - Vehicle Make - Vehicle Model - Vehicle Year - Vehicle Color Aus-Tex—Powered by AutoReturn 72 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock AutoReturn Public Website —Vehicle Search Screen CI(4 AutoReturn �% Austin,TX FiindWhicie Vehicle Sales FAQ% Contact Us Feedback Claims HamelAustin,TX! Find Your Vehicle Get your car. At AutoReturn,we work hard to make getting your car back fast and hassle-free,so the worst part of your day is over,and you can get back on the road as quickly as possible. Search by License Search by VIN Search By Date License I Vitt! I Tow Date LICENSE PLATE; �R Z- O� TOWDATE state I . • I Ariake STATE H I AKE •► Model MODEL Year l Color COLOR ae.r• lr�.�n �4 241 .• � cwt.=smice Find Vehicle Vehicle Sales FAQs Ern all us at sewiceaurtxQautartum.cam a c a 9 us at 512-287 6033. Contact Us Feedback Claft Aus-Tex—Powered by AutoReturn 73 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Search Results Once customers search for their vehicles, they will be presented with a list of one or more vehicles that match the search criteria specified. The customer can quickly click on a vehicle of interest and click the "Get details" button to proceed to the next step in the process. Or they may click on the "Search again" button if their vehicle does not appear in the list of search results. AutoReturn Website— Search Results Page C)(4 AutoReturn } Austin,TX Find Vehicle Vehicle Sales FAQs Contact Us Feedback Claims Home/Austin,TX I Search Results We have 7 results. At AutoReturn,tyre work hard to make getting your ear back fast and hassle-free so the worst part of your day is over,and you can get back on the road as quickly as possible- _.__....---....._...-------------_..._--------------------- -.--..... -.----------....-...._. ----.-.------------------------------------- ----- .. . . ,•IMM921151 awjz� GPN%72 TX HOND ACCORD GRAY I "`3593 LSee Details 19/511610:05 PM 72762OG I TX i HOND i ACCORD SILVER — """4183 STORED 915/1610:18 PM - - -' i CJM0855 I TX HOND I ACCORD I GRAY " 5966 I STORED 9/5/1610:12 PM GXT6971 TX i HOND i ACCORD GREEN —29-34 See Details 9/5/1610:12 AM 'tS9 BGY1262 I TX HOND ; ACCORD BLACK "x`1198 See Details 915116 2:47 AM Q I GHX1293 TX HOND ACCORD WHITE —2005 See Details 91511612:47 AM i _ 111-217832 I TX i HOND i ACCORD I GREEN ""'9631 I RELEASED 191511612:29 AM !III GET DETAILS OR LSEARCH AGAIN Customer Smice Find Vehicle Vehicle Sales FAQs Email us at service-aus-txQautoretum.com or call us at 5312-237-6033- Contact Us Feedback Claims Aus-Tex—Powered by AutoReturn 74 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Vehicle Details Once the customer clicks "Get details", the "Vehicle details" screen is displayed. This screen provides detailed information about the vehicle that was towed, including the reason for the tow, the current storage location, and information about how to go about retrieving the vehicle. AutoReturn Website —Vehicle Details Page LII(4 AutoReturn .r Awtin1 TX Fmd%u'IL'{E Veh;dE:�^3 FAQs 'GafiL3 Ws Fsadback Ctrs Hom I Austin,TX I Vehicle Details TR Number. 2016-2493241 License: 72762OG-TX VIN: "*******;****4183 Vehicle: SILVER 1992 HONDA ACCORD Towed Date and Time: 91511610:18 PM Towed By: Austin Police Department-Non Preference List Towed From: ANDERSON SQUARE Reason: COLLISION Collision-Vehicle Needing Tow Status: STORED Tow Company,. Lakeside Towing 12226 Rowe Drive,Austin,TX 512266.8620 Google Maps a r Administration Fee: $25.00 Standard Daily Storage: 5100.00 Impoundment Fee: $20.00 RD Tow Fee: $150,00 Subtotal: $295.00 Tax 9.90 Total: S304.90 What do you do now? Your vehicle is stored atthe vehicle storage facility(VSF)Fisted above.In orderforyourvehicle to be released,you must pay all of the associated towing,storage,and related fees.To deterugne the total amount of accumulated fees,please contact the VSF directly.Fees listed above do not include any associated sales tar and reflects storage charges at this point in time_ 24 catamusezim Fund'.hicl'e W ck Saks FAQ -hail. or cal Ls ai 522-27K- SZ. Cortact us Fee bErk cWMIS Aus-Tex—Powered by AutoReturn 75 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Frequently Asked Questions (FAQ) The "FAQ" screen provides general information and answers to common questions. Using feedback from customers and law enforcement agency officials, AutoReturn continually refines and updates the information on this screen to make it as helpful, informative, and up-to-date as possible. AutoReturn Website — FAQ Page L114 AutoReturn San Diego,CA Find vehicle vehicle Sales FAQ_- Contact Us Feedback claims FAQs Frequently Asked Questions Answers to commonly asked questions are provided here as a convenience.If your question is not answered here or on our site,please call our Customer Service Center_ Resources&Links .Tow Fee Schedule *Citation Payments • Pre-paid Parking Canis What is AutoReturn? Where is my vehicle? Where are the tow facilities in San Diego? What do I need to retrieve my towed vehicle? Who authorizes vehicle tows? What forms of payment are acceptable? We accept cash and per municipal regulations,our towers must accept at least one or the following cards:Visa,MasterCard,American Express,and Discover.Please contact the company which towed your vehicle to find out which card(s)they accept_Any person may pay for a vehicle release if the registered or regal owner is present at the time or payment. What if my driver's license is expired or I do not have a license? What do 1 do if I believe my vehicle was towed in error? What if I have a complaint? How do I file a claim? What happens to unclaimed vehicles? 424 Find Vehicle N61 Vehicle Sales FAQs =mail us at senrica-st caeautaretum.com or call us at c is-_q217-433'2_ Contact Us Feedback clams im I Aus-Tex—Powered by AutoReturn 76 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" Feedback and Claims There are separate "Feedback" and "Claims" pages that provide an easy way for customers to submit customer service feedback requests or initiate claims for vehicle damage or property loss that may have occurred during the towing and storage of a vehicle. AutoReturn Website— "Feedback" Page Cj(" AutoReturn San Diego,CA Fmc'JFs;a}� l' :a1r Sa•-s F-.:s Cxtant Uz F__ =k C.Wess Feedback Feedback Customer Name First Last Date of Service{mm{dditW)' Q Customer Service Represetative L First Last Comments:' Address Street Address Address Line 2 city State IProlAncef Region ZIP I Postai Code Count, Daytime Phone' Email' i Q24C kWMTSeriee Find Yetick +fWa sates Ewai ',—:Z aUtX--LM-:)Xn It SCA its Ft St S-a-7-4-2+2 FACS Cortnt" F&&:%aak Girls Aus-Tex—Powered by AutoReturn 77 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.5 ARIES/REPORTS One of AutoReturnnis strongest beliefs is in the power of"information when you need it, how you need it, and where you need it". This section provides the details of how the required information is made accessible to all of the stakeholders for AutoReturn's business operations: • City officials who require access to a wide array of information • Towing network owners, managers, and tow truck operators • Customers who need assistance with the retrieval of their vehicles • Auction buVers and other vehicle disposal partners • AutoReturn employees who are ultimately responsible for the accuracy of the information ARIES is designed to meet the differing needs of each of these separate groups. The fundamental objective of AutoReturn's ARIES technology infrastructure is to provide a platform for the following: • Capturing and mana.ginq all of the essential operational data for the Company's towing, impound management, customer service, and disposal operations. • Delivering information in real-time to all key stakeholders playing a role in operational processes. ARIES provides essential information to the individuals that require it in the following ways: • Traditional Reports —ARIES provides a robust collection of real-time reporting capabilities that ensure the absolute transparency of AutoReturn's operations. AutoReturn generates and delivers over 50 reports on a daily, weekly, monthly, and quarterly basis to its municipal partners. AutoReturn is confident that nearly all of the City's reporting requirements can be met through existing reports, with minimal customization required. Any specific reports that are unique to the City can be developed quickly, leveraging existing reports. All standard ARIES reports can be run on an ad-hoc basis or automated schedule (daily, weekly, monthly, quarterly, etc.) and are available in a variety of electronic formats (MS Excel, Adobe PDF, CSV, etc.). All reports can be delivered to the City and other City officials via FTP file sharing websites (FTP over SSL), secure web pages (HTTPS), email (including secure email), or automated fax. • Proactive Monitoring Tools —AutoReturn's systems continuously record more information than can be consumed by the most information-savvy users. When the essential elements of this information are made accessible in a user-friendly format, AutoReturn managers and supervisors become empowered to proactively manage the business to ensure that all of the targeted service levels of both City officials and customers are met consistently. Aus-Tex—Powered by AutoReturn 78 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Automated Alerts and Notifications — Many problems can be identified as soon as they occur if the systems that are used to manage the affected process area are designed to monitor for important exceptions and threshold conditions. AutoReturn continuously looks for opportunities to take any issue that could repeat itself, not only to resolve the isolated instance of the problem, but to also configure new business rules into the relevant ARIES applications to monitor for the condition and alert the appropriate person should the condition occur in the future. Traditional Reports: Available On-Demand and Via Automated Scheduling AutoReturn provides extensive reports across all aspects of its operations. The City will have direct visibility and insight into each functional area with both summarized and detailed reporting. Reports include: • Service level metrics reporting: - Tow request response time - Dispatch response violations Call center performance metrics • Tow management reporting: Tow request activity (including canceled tows) Towing volumes by zone, reason, category, equipment type, or by towing company Tow truck operator activity • Vehicle inventory and transfers • Vehicle holds • Vehicle releases and sales • Receipt and payment activity • Waiver activity • Other reports as requested by the City Data Analysis and Ad-Hoc-Reporting Capabilities ARIES/Impound can support a wide range of data analysis and ad-hoc reporting capabilities. The ARIES reporting library already consists of well over a hundred reports that can be executed on an ad-hoc, on demand basis, or that can be scheduled to run automatically and delivered via email, fax, or to a file storage location. The City will have access to any existing report in the ARIES reporting library and AutoReturn is happy to create any additional reports that may be desired by the City. ARIES supports a wide range of data analysis in a very flexible manner. The ARIES/Reports infrastructure can be used to extract any portion of the data contained in ARIES as spreadsheets or standard CSV files that can feed into spreadsheets, data analysis tools, or reporting database tools used by the City. The CSV extracts can be Aus-Tex—Powered by AutoReturn 79 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock defined and implemented in as little time as a few hours and immediately deployed to City users via the ARIES system menus allowing these users to retrieve the raw data for analysis purposes on an as needed basis. As with the ad-hoc reports, the CSV extracts can also be scheduled to be generated automatically and delivered via email, fax, or to a file storage location. Types of Reports— Current and Future The ARIES system has a vast library of reports that will support your needs out of the box. If the report the City needs is not currently available, the report writing team will work quickly to create and deploy the new report. To address the unique reporting requirements of Round Rock, AutoReturn will work closely with the recipients of the various reports to collect the detailed requirements for each report. We are confident that most of the reports that are required can be addressed using existing standard reports provided within ARIES, or through minor modifications to existing standard reports. In cases where new Round Rock reporting requirements are not closely aligned with an existing ARIES report, new reports will be developed and provided in the required format. Custom reports can be often be delivered within as little as 24 hours. The following pages show examples of a few representative reports. 5.5.1 RESPONSE TIME REPORTING As presented in Section 5.2—ARIES/Dispatch, AutoReturn utilizes ARIES/Dispatch to manage tow requests in real-time. Tow requests are dispatched via electronic communications that allow the status of the tow request to be managed in real-time as the status transitions the various stages of the towing process. When the tow truck operators arrives at the location of the tow request, the on-site response is logged with both the time stamp and the precise GPS location of the operator at the time that the on-site arrival data is captured. This ensures the accuracy of AutoReturn's tow response time reporting metrics. The following diagram illustrates dispatch tow response summary reporting. For its San Francisco operations, AutoReturn achieves an on time arrival performance metric that averages greater than 96%. The diagram on the following pages shows the dispatch tow response detail reporting on a tow-by-tow basis for all tows. Aus-Tex—Powered by AutoReturn 80 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock ARIES Reporting: Dispatch Tow Response Summary ADSR0010-SF-CA Dispatch Surnmary Analysis Date Range: 08/01/2016 to 08/31/2016 Generated: 9/15/2016 12:04:06 PM Cancels: Excluded 55 2.7% 39.32 1744 55.5% 10.99 r. . 799 88.2966 11.85 2 0.1010 46.38 238 11.7°f0 10.80 240 11.10 Peak yrs Non Peak On Time yrs Late 97.20% x NON-PEAK f_j PEAK LATE i ON?IME Aus-Tex—Powered by AutoReturn 81 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES Reporting: Dispatch Tow Response Detail ADSR0010-SFCA Dispatdl Sunurlary Ark*sis Date Range:08/01/2016 to 08/31/2016 Generated:9/151201612:04:06 PM Cancels:Exckided 1. t r r r r � r 1 r. rr r rr rr �•� rr 'r 20160601AD001 8!112016116:13 AM NON-PEAK - LIGHT Scotlaw-Registradon FITS 811120161:16:13AM 811120161:16:14 AM 811120161:24:07AM 81-1120161:41.13 AM 7.88 ONTI+1E COMPLETED laryta.blount 20160BOlA0002 81V20161:18:08 AM NON-PEAK - LIGHT Used In Commission of Cfte GGT 81112016118:08 AM 811120161:18:08 AM 811120161:32:39 AM 81112016 1:43:08 AF4 14.52 ON TIME COMPLETED latyta.blount 20160801A0003 811120161:33:56 AM NON-PEAK - LIGHT-DOLLY Sooflaw-Registration BAT 8IV20161:33:56 AM 81120161:35:00 AM 81112016 1 4 4:00 AM 811120161:58:56 AM 10.05 ON TIME COMPLETED laryta.blount 2016060140004 61_120161:44:44 AM NON-PEAY. - LIGHT-DOLLY Soofla:•r-Registration AST SIV20181:44:44 AM' 81V20161:44:00 AM 811120161:53:00 AM BIV2016 2:09:44 AM 14.27 ON TIME COMPLETED laryta.blount --- 20160801A0005 811120161:S255AM NON-PEAK. - LIGHT Blocking Driveway GGT 8IV20161:52-S5AM SIV20161:55:25AM 81V2016205:03AM BIV2016 2:17.55 AM 12.12 UNTIE COMPLETED laryta.blount 20166060140006 8!1120164:';6:53 AM NON-PEAK - LIGHT Blocking Driveway GGT 81112016 4:36:53 AM Stir-016 4:36:53 AM 81120164:43:53 AM 81112016 5:01:53 AM 13.00 ON TIME COMPLETED laryta.blount 20160301A0007 BIV2016 5:12:23 AM NON-PEAK - LIGHT-DOLLY Scoflaw-Registr:Non AST 8112016 S:12.-23 AM &V201B 5:12:00 AM 811X016 5:21:00 AM 81112016 5:37:23 AM 8.62 ON TIME COMPLETED laryta.blount 20160SOIA00M 611120167:24:50 AM PEAK - LIGHT DPT Vehicle Tow NITS 8112016 7:24:50 AM; 81V2016 7:26:03 AM 6IV2016 7:43:44 AM 81112016 7:59:50 AM 18.90 ON TBAE COMPLETED an9*"'umags W 20160801ADOOS 811120168:00:G6AM PEAK - LIGHT CONSTRUCTION ZONE AW 81112016 8:00:06 AM U112016 8:04:03 AM 81112016 8:24:14 AM 8111201613:35:OB AM 24.13 ON TIME COMPLETED ang".'umags L.J..1 20160601AO010 611120168:01:51AM PEAK - LIGHT CONSTRUCTION ZONE NTS 811120158:01:51AM BIV2016 8:03:28 AM 811120168:16:16AM 81112016 8:36:51 AM 14.40 ONTFIE COMPLETED shahrukh.rizvi 2016080140011 81112016 8:04:36 All PEAK LIGHT CONSTRUCTION ZONE BBT 611120168:04:36 AM 81112016 8:05:06 AM 81112016 8:17:49 AM -811120168:39:36 AM 13.22 ON TIME COMPLETED shahrukh.rizvl 4-a 20160801AO012 81112016 6:08:55 AM PEAK - LIGHT PARKING OVER 72HR JSE 81112076 8:08:55 AM 8112016 8:14:39 AM 61112016 8:28:12 AM 81112016 8:43:55 AM 19.28 ON TIME COMPLETED rita.evans 2016080140014 81112016 817:40 AM PEAK - LIGHT 2616080140013 81120168:15:58AM PEAK - LIGHT Owner Request-Tow BLU 81112016 8:15:58 AM 81V20168:15:00AM 811120168:17:OOAM 81V20166:50:58 AM 1.03 ON TIME COMPLETED shahrukh.rizvi CONSTRUCTION ZONE NTS 81112016 8:17:40 AM 8IV2016 8:17:43 AM 81112016 8:32:15 AM 81112016 8:52:40 ANI 14.57 ON TIME COMPLETED shahrukh.rizvi ('� 2016080140015 81112016 8:38:35 AM PEAK - LIGHT Scoflaw-Reglstratlon ALN BIV2016 8:38:35 AM 81VW16 8:38:35 AM 81V20186:48:18AM 811120163:13:35AM 9.67 ONTIME COMPLETED shahrukImizvl X 20160601A0016 611120168:57:30 AM PEAK - LIGHT PARKING OVER 72HR, NTS 8112016 8:57:30 AM SIV2016 8:58:45 AM 611120169:09:26 AM 811120163:32:30 AM 11.92 ON TIME COMPLETED rita.evans 201608OIAO017 201-21016 9:01..42 'NON-PEAY, - _ W _ - LIGHT CONSTRUCTION ZONE CTS 811120169:01:42AF4 8IV20.169:0258AP1 B11l20169:27:29AM 31120169:26:42 AM 25.78 LATE COMPLETED shahrukh.rizvi 2D160801AO018 8112016 9:1140 AM NON-PEAK - LIGHT PARKING OVER 72HR BLU 81112016 9:11:40 AM 81112016 9:1217 AM 611120163:19:16 AM 81112016'9:36:40 AM 7.60 ON TIME COMPLETED rachelle.jennings _- A 0 20160801AO013 811120163:41:42AM NON-PEAY, - LIGHT PARKING OVER 72HR BLU SIV20169:4142AM SIV20159:4206AM 811120169:42.•26AM 81V201610:06:42AM 0.77 ON TIME COMPLETED rita.evans 20160801A0020 811120163:53:20 AM NON-PEAK - LIGHT PARKING OVER 72HR, CTS 8112016 9:53:20 AM 81112016 9:56:11 AM 81112 0 16 10:08:36 AM' SIV201610:18:20 AM 15.27 ON TIME COMPLETED rita.evans 20160801AD021 8112016 9:57:58 AM NON-PEAK - LIGHT Blooking Driveway NTS 81112016 9:57.58 AM BIV2016 9:58:03 AM 8IV201610:05:53 AM' SIV201610:22.58 AM 7.92 ON TIME COMPLETED valerie.street 2016060140022 8!1120169:57:59 AM ,NON-PEAK - LIGHT-FLAT Abandoned-Missing Parts NTS 81112016 9:57:59 AM 8IV2016 9:58:00 AM 81_11201610:12:00 AM 8111201610:2259 AM 14.02 ON TIME COMPLETED rita.evans 20160801AO023 81112016 9:58:36 AM 'NON-PEAK - LIGHT Blocking Driveway BBT 8112016 3:58:36 AM 8111201610:00:04 AM 8111201610:06:48 AM BIV201610:23:36 AM 8.20 ON TIME COMPLETED shahrukh.rizvi 20160801A0024 811!201610:10:59 AM NON-PEAK - LIGHT PARKING OVER 72HR JSE 8111201610:10:59 AM 811201610:1146 AM 8111201610:33:02 AF4' BIV201610:35:59 AM 22.03 ON TIME COMPLETED rita.evans 20160BOlAO025 i 8711201610:25:17 AM NON-PEAK - LIGHT CONSTRUCTION ZONE CTS 8111201610:25:17 AM 811201610:25:28 AM 811201610:40:05 AFT' 8711201610:50:17 AM 14.78 ON TIME COMPLETED shahrukh.thwi 20160801A0026 I 811201610 5-::41 AM NON-PEAY, - LIGHT Blocking Driveway NTS 871120161((52 41 AM 8111201610:54:06 AM'871201611:04:52 AM' 811201811a7:41 AM 12.18 Ohl TIME COMPLETED valede.street 20160801AO028 811!201610 01:35 AM NON-PEAK - LIGHT CONSTRUCTION ZONE NTS &11201610:56:01 AM 6111201610.56:16 AM'8111201611:07:59 AM 8IV201611:21:01 AM 11.97 ON TIME COMPLETED valerie.street 2016080140028% 8117201611:01:35 AM NON-PEAY, - LIGHT PERMIT ON bIRONG VEH BBT 8IV201611:01:35 AM 8111201611:0100 AM 6111201611:16:40 AM 8111201611:26:35 AM 15.08 ON TIME COMPLETED valerie.street 2016080140029' 8111201611:2S:55AM tdON-PEAK LIGHT PARKING OVER 72HR ALN 8111201611:29:55 AM 8111201611:30:OS AM 811201611:47:30 AM, 8111201611:54:55 AM 17.57 ON TIME COMPLETED rha.evans 20160801AO030 811201611:36:25 AM NON-PEAK LIGHT-DOLLY DPT Vehicle Tow AST 81112 016 11 3 6:25 AM W11201611:36:33AM 811120161152'0 AM 611!20161201:25 PM 15.73 ON TIME COMPLETED karla.colindres 20160801AC031 8111201612 0115 PM 'NON-PEAK - LIGHT PARKING OVER 72HR CTS 8111201612:01:15 PM 81V201612:01:16 PNI 8111201612:05:00 PM' 8111201612:26:15 PM 3.73 OFJ TIME COMPLETED racheNe.jennings 2016080140032' SIV201612 02 47 PM NON-PEAK - LIGHT CONSTRUCTION ZONE CTS 8111201612:02:47 PM 81112 016 12 03:38 PM SIV201612.13:53 PM 81120161227:47 PM 17.10 ONTIME COMPLETED shahrukh.rizvl 20160601A0033 i SIV201612.03.34 PM'NON-PEAK• - _ _ LIGHT COFJSTRU overt'ZONE NTS 8!11201612:03:34 PM; 8111201612:03:43 PM'8111 2 016 12:03:18 PM, 8IV201612:28:34 PM 5.72 ON TIME COMPLETED gnashimoto 20160SOlAO035i 8711201612:29;01 PM NON-PEAK - LIGHT NG OVER BLU 8111201612:29:01 PMI V11=61223:01PM 81V20161232:23PM 8111201612:54:01PM 3.45 ON TIME COMPLETED valerie.street 2016080140035 i 811'201612 37:35 PM I NON-PEAK' - LIGHT PARKING OVER 72HR JSE 18711201612:37:35 PMI 8111201612:37:36 PM 18711201612:48:17 PM I 811120161:02:35 PM 10.68 ON TIME COMPLETED rachelle.jennings' Aus-Tex-Powered by AutoReturn 82 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES Reporting: Dispatch Violation Detail Region:A ion:S1-Dispatch Violations SF-CA Date Range:06/01/16 to 06/31116(inclusive) AutoReturn Company Code:AA Companies Generated:4/15/2016 12:01:35 PM r 7 r SF-CA!20160801A0003 Available 611120161:33:57 AM CTS Pastor Joel'SIV2016135:33AM BAT Erick Ramirez i 0 FIEDIS PER TTO Alonso SF-CA 20150BOlA0008 On Site 611120167:43:44 AM NTS Marvin Driver is 1.7 miles away.TR11:2016o801A0008 0 Location Euceda needaleftrear tire to be replaced-- SF-CA 20160801A000B In Tow BIV2016 7:43:44 AM NTS Marvin Driver is 1.7 miles away,TRn:20160801A0008 D entrance an Location Euceda need a left rear tiro to be replaced-- SF-CA 20160801A0003 Available 81V20166:00:27AM AST Alvaro M12016 8:04:03 AM ALN MarbinLarin entrance an Salgado 0 SF-CA 20160801AD017 On Site Late 81V2016 9:27:29 AM CTS R!gobetto late by 47 sea p i vehicle. Gonzalez SF-CA 20160901AO040 Available 81V20161:12:06PM BLU Ubaldo 811120161:14:34 PM CTS Hernan 0 -'—`----- Mara BLU NO Ca x:eras ANSWER SF-CA 20160801A004D On Slte Late B1V20161:39:51 PM CTS Hernan -- late by 164 sec 0 BLU NO Contreras ANSWER x SF-CA 20160801A0045 On Site Late 8lV20163:3106PM ATL ATLAS Iateby659sec 0 �------- "--- Towing t poo Is requesting atlas mot home is apprortirnately 25 SF-CA 20160801A0052 Avallab!e 81112016 4:13:16 PM CTS Carlos 81V2016 4:14:39 PM BLU Juko Nava h Iona Orel ana Calderon 0 redispatohed per Portillo Hu SF-CA 20160801AO060 On Site 8IV20166:56;00 PM JSE Dennys r"1•• LocationSanchez- Driver is 24 miles aw ay,TRN:20160801AO060 I 0 Mendoza SF-CA 20160802A0059 On Site 812120163:06:26PM BES Ccrneho Driver lsl.Omiles away,TRtR20160802A0059 p ---- Location Zuletaeta SF-CA 2016OB02AD065 Available 812120165:19:32PM LRY Michael 812120165:21:33 PM NTS Marvin Euceda - - D Cantwell LRY NO p SF-CA 20160802A0071 Available 812120168:34:25PM ALN Ge!mer 812120168:33:24PM BAT ErbANSWERkRamrrez 3 3rd floor;Whais Oubon the clearance?; I enter on j stevenson st•,6.8 SF-CA 201608MAD073 Available 8121201610:12:44PM NTS Nelson 8121201610:14:111"M LRY Michael 0 redisperNo Lopez Cantwell nelson SF-CA 20160502AO073 On Site 80201610:23:16PM LpfY Michael _.._—___..-_ ._ -._ Location Cantwell Driver Is 1.6 miles aw ay,TRt1:20160802A0079 0 redia per tta SF-CA 2016OBWA0002 On Site 813120162:15:OOAM BAT Erick __--' -------. nelson____ Location Dr'werlsl2rniksaway,TR�2D160B03A0D02 0 Ramirez changeviolatbn per low desk,this 1 to arrest tow"; ism a cancel !cancel;don't I cancel"change to 1460V hold for SF-CA 20160803AD034 Available 3131201612.51:08 PM JSE Oennys 813!20161252:11 PM NTS Rene Elals - - stoo'"'now the D Sanchez- DENNYS IS ON Mendoza i BRK SF-CA 20160B03AD047 Available 81312016 5:S7:08 PM ALN Ge!mer 813120165:S9:25 PM CTS Joaquin D --- Oubon Gomez CALLED GELMER,NO ANSWER:REDIS SF-CA 20160BO3AO052 On Site 01312016 7:40:53 PM GGT Victor Driver Is 1.0 miles away,TRN:201508D3A0052 D TO JOAOU!N Location Cabezas eta Drivershou!d hugowasunava. SF-CA ZG160803AC061 Available 81312016 10:47:47 PM BBT Elmer B131201610:49:45PM NTS Jose Juan beonsite Lopez 0 Arias SF-CA 20160804A0003 Available 814120167:55:43 AM ALN Ge!mer 814120167:58:21 AM NTS Marvin Euoeda i 0 Dubon Call redispatohed ALN Gelmer did not accept or SF-CA 20160804AD011 Available 81412016 8:05:18 AM ALN Gelmer 81412016 8:11:19 AM BLU Antonio answer___.-. D REDISP TO Cuban BarrSalga COMA SF-CA 20160804A0021 Available 81412016 3:32-17 AM NTS Victor JTS 81472016 9:35:32 AM AST Alvaro Salgado 0 -_._ nts no answer Aus-Tex—Powered by AutoReturn 83 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" 1.5.2 CALL CENTER PERFORMANCE REPORTING AutoReturn utilizes advanced, distributed call center technology to manage phone calls from both city officials and vehicle owners in real-time allowing AutoReturn to capture detailed performance metrics. For example, AutoReturn generally answers all dispatch tow request calls within 30 seconds, 95% of the time, and within 90 seconds, well over 99% of the time. ARIES Reporting: Call Center Metrics Reporting Call Metrics Report for all regions from 2/1/2011 -2/28/2011 Call VOIUMO 8Y Day Of Week 1040 886 DWATCH 800 X87 774 782 828 SERMCE c 600 49 5 -500 400 359 200 _. 0 U0140Y T6wn4ly 38"Sy ?Awday Wadresdpy Fcdiy 5undiy 9eY W it►C Wto agent stats report Total non-abandoned calls 7948 95.9% Total Dispatch calls 3325 41-VA Answered r 3D seconds 3746 84.6% Answered 30 to 89 seconds 9722 52% Answered a 50 seconds 7 0.2% Average wait in seconds 8.5 Total service calls 4M 582% Answered<179 seconds 4538 8B2% Answered 180 to OW seconds 8o 1.7% Answered>ODD seconds 5 0.1% Average wait in seconds 23.3 Peak calls 1372 293% Answered<179 ssDonds 1347 S3.2% Answered 180 to ODD seconds 23 1.7% Answered>00 seconds 2 0.1% Average wait in seconds 25.2 Pion-peak calls 3251 Answered<179 seconds 3191 9B.2% Answered 18o to ODD seconds 5 7j 1.9-M Answered>ON seconds 3 +0.1% Average wait in seconds 22.1 Total abandoned calls 339 4.1% Average wait in seconds 35.7 Total calls 8287 Average wait in secoms 23.8 Aus-Tex—Powered by AutoReturn 84 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" 1.5.3 TOW MANAGEMENT REPORTING ARIES supports a variety of towing information reporting capabilities. The towing management reports include information about all tows, including all relevant tow details. The report is provided as a real-time, user-friendly report that can be run at any time for any given periods. The report can be generated as a summary report that provides the quantities of vehicles towed by towing subcontractor, geographic zone, requesting precinct, and/or tow category groups. The report can also be generated as a detailed report itemizing each individual tow. Additionally, all the towing data is maintained in the AutoReturn Data Warehouse, allowing a wide range of various ad hoc reports. The custom reports can be developed to meet specific requirements provided by the City and the generation and electronic distribution of the report can be set up as a periodic, automated process. The following two images provide an example of the Towing Summary Report with the information by towing category presented as both a table and a graph. The third image is a sample of the Towing Details Report. The fourth report sample report illustrates the capability to report on various types of impound exceptions of interest. This type of exception reporting allows AutoReturn to proactively monitor and address issues with impound operations. Aus-Tex—Powered by AutoReturn 85 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock ARIES Reporting: Towing Summary Report— Tow Volume by Category — Summary View IMSR0020-SF Monthly Towing Summary C1(+ Date Range: 08/01/16 to 08/31/2016(inclusive) AutoReturn Generated:9/15/2016 12:19:26 PM •• ► 191 152 39 i 0 0 0 [ 0 I 0 • ----.-_---- ------------I------------ - - - _... _..—----r---- 762 74 � 0 0 � 0 � 0 0 • • 260 2573 i 0 0 0 0 j 0 • •' 32 0 i 0 I 32 I 0 0 0 i 0 3 0 0 3 ` 0 0 0 0 • ► , j I 690 I 672 18 0 0 0 0 i 0 •• 57 1 28 ?9 0 0 0 018 0 is I 0 : • 9786 -I--- - -�— 0 — _�. -_ __—_------ _ _ 0 0 0 0 3- E 0 _ - 0 -- • • -- 3 I 0 0 0 •, • • - —0 --�----- --�-15 0 i5 0 0 0 • • 5 j 0 0 I 0 0 1 2 2 • -439 I 321 --i 118 ---� 0 0 0 0 0 ' 113 96 1 17 I 0 0- -- - ---- 0 ( 0 • • 207 7 200 0 0 0 0 0 -- - --1378_ -- - --6---- 0 . 1 0 I Q Q 0 . � ► ► ► 54 � 1 i 53 I 0 � 0 —----_0 --- 0 0 i • • 220 219 1 I 0 Q I 0 0 0 ILI I I • • 153 i 153 OTOWAWAY 3 •.83% O DRIVEWAY 16.77% *SCOFFLAW 10.29% *CONSTRUCTION 6.15% 41YELLOW ZONE 5.40% *STOLEN RECOVERY 4.84% I 6ABANDONED 4.49% *NON TOW 3.58% l *SPECIAL EVENT 2.69% 40THER PARKING VIOLATIONS 2.36% !ARRESTANVESTIGATiON/MOVING VIOLATION 2.11 OACCIDEiJT 1.789E $HAZARD 1 38% UNLICENSED/SUSPENDED LICENSE 1,266 0 COURTESY-DPT 0.75% HIT&RUN 0.42% *OWNER REQUEST-TOW 0.35% 14 OTHER 0.28% *RELOCATION 0.1296 OWNER REQUEST-SERVICE 0.07% COURTESY-SFFD 0.07% Aus-Tex—Powered by AutoReturn 86 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES Reporting: Towing Details Report � � I14SR0020-SFMonthtyTowing SumnlarV �CDate Range;09/01/16 to 08/31/2016 CncLsive) AutoReturn Generated'e/15/2015 12:19:26 PM r 1'•16722 2016U731AOGG5 1002¢03 'FPD 2209 C7V20t612-.2-16AM 'NTS 4462.5 ,Reg•Flatbed, FORD OTHER • +dHITE VAN P.G98736 AZ IFT'173 MOGKA59075 RELEASED , 99 Hickory St San Francisco CA 134670 20!¢0731,,0066 •1002762 SFFD r 2207 8111201&2:31:IOAM BAT P.CC1519 Reg LEXUS LS 400 SILVER SEDAN 5FAVR393 CA JT8BH2OF'JW0IM021 RELEASED 17TH STREET SP.rJ CA 1846765 20160001A0002 1002071 'FPO r 2216 e7V2016 1:54:40 AM GGT • 22¢55.5 Reg LEE(VS GS 300 BLACK SEDAN 57CFA449 C,4 JT86055S2K1N3U52 RELEASED -- -- I4WSelnySt S9nFtmcisce CA 1846785 2016CROIAgoo, r 1002767 SFPO r 1745 811120162.26:58AM NTS SCOF1651.0 Reg•D08y BUICK REGAL RED SEDAN 7eAZ620 CA 2r,4W852y,E71140012 STORED 1300 Selby St San Francisco CA 18467£6 2016030140003 1002789 SFFD r 1745 Ef1f2016227:30AM EAT SCOF1561.0 Reg•130111 MERCEDES CLK•CL.4SS BLACK 2DOOR 513M{444 CA, 1JDBL.ri,5G41F176927 SOLD 1300 Selig Sl San Fr araiseo CA 1E46738 2016000IAW04 1602773 'FPD r 20.50 911120M23426 Af•A AST SCON651.0 Reg-Dolly MERCEDES E-CLAS GRA'! SEO.aN 3UFV930 CA WDB•JF55F0Y.4274973 SOLD . N SAN CA 194673a 201600016.0005 SFFD r 2411 011120162:46:40 AM GGT 5W/500E Reg HONDA 00'4SSEY WHITE VAN BYOTPI CA r 0003 RELEASED 120EkdaAve San Francisco CA 1046'¢59 2UIEODOiAW07 r 1002¢04 'FPD r 1745 D11120165:SG:43Atv1 AST SCOF1551.0 Reg•Do!ty HONDA CRY RED STATION FZDVE57 r_,4 JHLRE333ESC047654 STORED 1551OakdaleAve San Fianclsco CA 1C46E6o 201EU801A(V)O6 'FPD r 1745 C11f20165.57:52 Ant GGT 5007500E Reg NISSAN SILVER 4DOOR 7'6009;0 CA r 3162 RELEASED 16o3Th0mas Ave San Franclsro CA 1946892 201E0801y,10001 SFf•ATA• 376 EI1120167:29:U0AM LOM TRC7.2.41 Reg TOYOTA BLUE 4000R 4Zi FE75 CA r 2325 RELEASEDr E63o'lant•II CA 215 116057 201608.0IM0002 SFPATA• 362 E1V20167AI:00 AIv1 CTS TRC7.2A0 Reg M.aZDA TEAL 4DOOR EWDM073 CA • 07SG RELEASEDCA r O3{ 5510th st I'C94 10166SOwJ0003 SFhiTA r 241 9fV20I57:=0 A.h1 NTS TRC7.2.41 Reg HONDA PRELUDE BLUE 2DOOR 360)(969 CA JHM661174 FCOM996 P.ELEeSED1304 BUSH -CA r 512- 1946835 201E1080Yv1000; SF(•ATA r 37E 0!1120167:13:00 Afv1 CTS TRC7.261 Reg JEEP COMPASS GRAY STATION 7TOLI19 CR IC4rJJCBA4m7831E6 RELEASED '-r-- `' E21533RO ST CA 215 / 59 2Q760£-0M1GW5 SFMTA r 13 37112U167.::C:UO Ah1 ALN TRC7.2.40 Reg•DoSy MAZOA rFlq•f 4DOOFl 7LM(571 CA r 4707 RELEASED CA r--5 153 BU ST 1846900 2016U80V+10006 SFINTA r 03 C11120167.37:00AM NTS TRC7.=40 Rea-Dolly HUF•IDA CRY WHITE STATION 7n71SGD2 CA 5+IERE4C5KCL077070 RELEASED 976 BUSH CA •-512 1946301 2016030N0003 SFPATA r 241 P1112,0167:78:00 AM EES TRCe'24D Reg TOYOTA COROLLA SILVER {1pOnR 71`41.1.157 CA. SYFEURHE7GP4f0652 RELEASED 9n0 BUSH CA r- 512 1046307 20160001M0003SFMTA r 426 eIIf201G7A0.00AM BLU TRC7.2.26 Reg SATURN SILVER 4DOOR 4SOZ4S% CA r 1340, RELEASED 1063 HOWARD Ie46906 201E080fA0000 Ceurtesy 01V20167:43�4AM NTS UNIT•OPT Reg G04 WHITE 2DOOR 15CMI97 CA NOT STORED _CA 9506ry rix St San Francfseo CA 1346'3;4 20160001vf0009 SFMTA r 63 1,'1112016 7-48:00 AIJI CTS TRC7.2.41 Reg-00119 TOYOTA FFIUS BLACK 4DOOR STPOO27 AZ JTOKDTB37G1122I35 RELEASED CA -r 215 530 OFPSONIIL 1846317 20I6G&O1MWt0 SFMTA r 3E7 011120167:50:00AM GGT TRC7.2.41 Reg HONDA FIT BLACK 4000E 2FFA338 MA 7HGGK5HEOFr.17021J3 RELEASED CA r �OEO TGs nlasoN.c 184013 SFPATA r 376 e11120I67:W:00AM LO�+•1 TRC7.2.41 Rt Dolly AVE g- J FORD n1USTANG WHITE t70NYER7IIX.E 7f•:tAY562 C.4 IFATPOLIHCF542GG72 RELEASED E67 O'FARRELL CA r 215 1046919 2UIE03U1N10Q12 SFMTA r 241 311120167:5200ANI NTS TRC7,2.4Q Pr9-00117 GMC SIERRA. WHITE PICKUP AG84420 AZ IGT`NILEMGZt35460 RELEASED6 66USH CA r 512 1346920 201E0801f••10C13 SFF:ITA r 106 91V?0b'7:52:00AM EP.T TRC7226 Reg FORD nA4Tl- 2DMA 6L00030 OP, r 9,197 RELEASED 201CA COLOR LEAVEN'';+ORTH .� I24C924 201C08011v10014 SFF:ITA r 362 811120S7:54:00AM CTS TF,C7240 Reg-Dolly DODGE CHALLENGER FED 2DOOR 7RESI74 CAST G4 • 034 943 F+YSSION ST ID46925 200809,10015 SFIv1TA• 307 £1V?0167:54:WAh7 AST TRC72A1 Reg NISSAN VERSA WHITE 4DOOR 6Yt6lU464 CA 3NICFJ7APXDL875228 RELEASEDCA ► 005 376 DAA ST 1346327 20160E01tA0016 SFMTA• 103 31V20167:57:00 AF.1 BBT TRC72.40 Reg MA20A PROTEGE 'WHITE 4DOOF7 4SVD873 CA JM1BJ222410427640 RELEASED 671 CLAY CA r 010 1846929 201E0001M0017 SFMTA.r 365 CIV20167:50:00 AM NTS TRC7240 Reg•Fl:lbed FORD ESCAPE SILVER 4 DOOR 7TPX042 CA r 5326 RELEASED 215 CALIFORNIA. CA • 013 1846952 2UIE03011.10013 SFMTA r 362 01V2CIG8:25:00Ah1 CTS TRC7.2.20 Reg-130)41 FORD EC'ONDLINE SILVER VAN 67&5576 C,a1FTSE34 LXIH841314 RELEASED cT 638 MISSION CA l.'4F956 2DIE080V•AW!3 SFMTA r 307 SIV20168:28:00AM AST TRC72.41 Reg-Flatbed LEE?U.4 BLACK 2DOOR YAJ CA r 2572 RELEASED 348 OAF:ST CA-i .... 1846957 20I&0801f•A0020 SFPATA r W- E1V20168:28:00An1 NTS TRC7.2.40 Reg-Dolly NISSAN TITAN BLACK PICKUP 71.t090t5 ro, VJ6AA07P.2514559780 RELEASED -"-'-'- -- • CA �T512 M46350 201GWDiM062I SFMTA r 707 01V201G8:23.00AF.1 AST TRC7241 Rey-Dolly �80EUnH POFD EXPLORER ELACA STATION 7L)tJ753 CA IFM5KE002EGCt3427 RELEASEDOAIi ST CA r 003 Y 1846553 201E080IW10Q22 1002996 SFPATA.r 426 01I20160:70:00AM BLU SCOF7651.1 RF3•Go!!y CHEVROLET SUBURBAN GFEFIJ STRTION :6TVV'94 CA 1GFJGC2GN4RJ325270 STORED 175 CA 1346964 201EUCG1AW09 SFMTA• 107 rIVZ01C0:34:20AM ALN TRr_7,2.4E ne Do!P NISSAN WAGON FE5GHi'gh'.SIA 9• J CUBE WHITE 4DOOR 461-1'!00535 r4 JPl8A.Z28R99T11JW] RELEASED 755HaigMSt San Francisco r_q 1:4¢960 20161300i"000E3 SFMTA r 106 SIV20188:39:90 AM BAT TRC7228 Reg NISSAN JUKE GARY 4 DOOR I'7PVL659 CA JFJ3AF5MP.5GTEQ1426 RELEASED 319 TUFT: CA 1846963 201E080IFAW24 SFr:1TA r 426 E11120160:40:00 AM BLU TRC7.226 Reg CHEVROLET GRAY 4 DOOR i 750073; re, r C016 RELEASED E25 BUTTER CA 1546973 201W301M0025 SFMTA r 276 811120168,4130 AM CTS TRC7.2.40 Reg•Doly FOF^CHE GRAY 4DOOR 050914 I•JV r 25M RELEASEDCA r 034 554 MISSION 1045975 20160E0th•1W2& SFPATA r 376 87V20169:43:00 AM CTS TRC7.240 Reg CHEVROLET V-:IPALA ELP.Cfi 4DOOR 7IX1W472 CA 2G7''dH551:JY3717307 RELEASED 320 POST CA • 034 1346979 201502J11A0010 SFIv1TA r 182 E1V20160i8:40 PJN FJTS TFC7.2.46 Reg-Flatbed EF.1\/ SILVER SPORTS LRY-ITY 7TCT437 G4 r 4099 RELEASED 983rd el San Francisco CA 1046331 201E0EO1A0011 SFMTA r 84 8fV201G8:54:46A1•.1 BBT TRC7.^<.46 Reg-00119 TOYOTA +dHITE PICKUP 082¢771 CA r 4&28 RELEASED 2200 Powell St San Francisco CA 1e4 991 2016'03Q1A0013 Owner 611f20169:t10:03AM ELU UR-70'00 Reg SUEARU GRAY 4DU7R 76FF+1828 CA NOT STOPED Request 1377 Fell St San Francisco CA 1347003 20163)=MW27 SFMTA r 426 81VL3169:2000 AM BLU SCOF1651.0 Reg-D0!Iy FORD MUSTANG SILVER 2DOOR 38SY466 CA 1FASP40E9KFI98347 RELEASED E7 tciv,n6TA CA le4iGG9 20I603UtP,0012 IC7027T2 SFMTA 8ft12016936:13AM JSE TFC7229 Reg-00149 SATURN 'SERIES GOLD 2DOOR 7NAIS753 CA 1GV2f+11S7FR2.733906 STORED 95 Watclun an'Wa' �--_ J San Franc{seo CA 1947014 20160SOIA6014 SFMTA r 163 BIV2016 3:23:4 2 AM NTS TRC7.2.46 Reg-Dolly HONDA CRY BLACK 4DOOR 102932 IN JHLRE40729CO13231 RELEASED 700La4.e h San Francisco CA 1847018 20160c,O1A0015 'FPO r 777 81V'0163:3106AM ALF•I SCOF1651.0 Reg-Dolly AUDI A9 WHITE SEDAN 4606578 CA LJAUEG3403:(rJ002F,30 SOLD 3CNATONIA St SanFrencisno CA 1347020 ZOlEWO1F:IW20 r 1005744 SFPAT6.r 106 81V20163A7:OOAM BAT SCOF1651.1 Reg HONDA CIVIC BLACK 4DGOR 7',7917 CA 2HGEJ6522WH513043 STORED 43E PJATOn•W ST CA 11.47023 201600IA00IS •100,533 SFMTA 01112016 9;' Ant BLU TFC7.2.29 Reg OTHER•Fk7T IPJ OTHER BLACK MOTORCYCLE 20L3aot Ch L5YTCh:PA9BI12E006 STORED LIST e37EMs St San Francisco CA Aus-Tex-Powered by AutoReturn 87 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.5.4 INVENTORY MANAGEMENT REPORTING ARIES provides real-time inventory management through user-friendly reporting capabilities. The reports provide a snapshot of all vehicles held in storage for all the lot locations, for a single lot, or a subset of lots. The reporting provides summary information regarding the number of vehicles held in storage as well as a detailed listing of each vehicle. The following image is an example of the Storage Summary Report that provides summarized information about the number of vehicles stored within each physical lot location as well as the total number of vehicles stored across all lots. On the following page, an example of the Stored Vehicles Report shows the summary count by lot followed by a detailed listing of all vehicles that are currently stored in each lot. ARIES Reporting: Stored Vehicles by Differing Classifications Lia,s Stored.Tiered SF CA Days Stored Tiered e wl Holes SF C 0 to A 9.2-) *0 to 4 8.0591; 5 to 9 7.0196 5 to 9 6.179b 10 to 29 10to29 21.98% 19.13% >T 30 to 89 30 to 89 33.67% 29.82% 90 to 36-4 0 90 to 364 17.5096 13.69% 0365 or AbDve 0365 or Above 10.62% 18.14% Count Of R�8-orl tata�or.%1 SF-CA. `*5C0FFLAW 3%'..1 n *ARRESr/INVESTIGARON/MOVING VIOLATION 19.71% *A&ANDONED 15.8796 #AtC.IDENT 5.90% *UNLICENSED/SUSPENDED LICENSE 5.29% *STOLEN RECOVERY 3.91% *TOWAWAY 3.53!3 *DRIVEWAY 2.8798 *H.AZAR❑2.0996 *Hff&RUN 1.65% *CONSTRUCTION 1.43% *OTHER PARKING VIOLATIONS 1.43% YELLOW ZONE 0.88% *NON-TOW 0.66% *SPECIAL EVENT 0.44% OTHER 0.17% Aus-Tex-Powered by AutoReturn 88 September 21, 2016 Proprietary and confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES Reporting: Stored Vehicles Report IMSR0028-Stored Vehicle Report by Lot Region:SF-CA Lot: AutoReturn Generated:9/1/2016 12:00:13 AM I; LatNarne t V VeNecles Stared I 152 1656 14 450 7th Street .11 41V �. �. 1376281 AR 20140714M0013 STORED 450 7th Street I BACK LOT CA :5ZSPS66 TOYOTA HIGHLANDE: 2007 i STATION WAGON BLUE JTEEW21A17D045770 R j 1376290 AR 20140714MO018 STORED 4507th Street BACKLOT CA 4UWX865, TOYOTA SEQUOIA 2002 STATION WAGON OTHER STDBT48A72S073404 - ------- 1584189 SFDPTX 20150311MOO13 STORED 4507th Street CA 4Y-/C657 TOYOTA 4RUNNER 2002 4DOOR SILVER JT3HN86R429073741 2016-09: L3 101712015 -----I""--- '----------` 1627936 SFPDX 20151113AO083 STORED 4507th Street CA 1853335 HARLEY- 0 MOTORCYCLE RED 6805 DAVIDSON 1662438 SFPDX 20160104A0036 STORED 4507th^,.,meet - NO PLATE ACUCURA TL 1997 4DOOR1 � 1 WHITE JH4UA3640VC003480 "-' ----"-' -- ""� �( 7714921 SFPDY, 20160314A0082 STORED 4507th Street CA 7JZtn+315 GEO PRISM 1597 4DOOR GOLD 8819 2016-05 1736302 SFDPTX ' �0160407M0105 STORED 450 7th Street CA 6PT11327 HONDA OTHER 0 4 DOOR 1J1iITE � 2757 1742016 SFDPTX 20160414AO013 STORED 4507th Street CA SENE383 HONDA ACCORD 2003 2DOOR SILVER JHMCM56633CO0%74 2016-09i 174T132 SFDPTX 2015042OA0078 STORED 450 7th Street CA 4UMF884,VOLKSWAG 0 4 DOOR BLUE EN LJ 1756018 SFDPTX 20160429b'10043 STORED 4507th Street CA 52GK534 TOYOTA PRIUS 2007 4DOOR REO JTEVB20LJ477631529 2016-04; L3 51312016 . 1760126 SFDPTX 2016050040030 STORED 4507th Street CA 6VS1524 TOYOTA TUNDRA 0 PICKUP GRAY i 2423 20tt-011 "- 1760456 SFDPTX 20160504WJ079 STORED 4507th Street - NO PLATE FORD FUSION 2016 SEDAN SILVER 3FA6POG78GR199081 1765810 SFDPTX 2016051040043 STORED 450 7th Street CA 6RPJ078 HONDA CIVIC 0 4 DOOR GRAY 2473 2016-051 1767045 SFDPTX 20160511AW86 STORED 4507th Street CA 7FQZ732 IWSSAN . ALTMA 1331 4DOOR GOLD 1N4DL01DUYC154041 2016-02' 1768008 SFDPr. 20150512MOO92 STORED 4507th Street MA 377ZN1 TOYOTA OTHER 0 PICKUP GRAY NOT VISIBLE 1771339 SFDPTX 2016051EI4O063 STORED 4507thStreet CA 6200280 UDLKSWAG CC 2011 SEDAN SILVER 1dVWhP7AN5E4=71611D 2017-051 EN 1773523 SFPDX -7016051BAD086 STORED 450 7th Street CA 5YXF442 HONDA CIVIC 2007 4 DDS WHITE 11iGFA 16587L062854 ?016-04' - `-`------"---T--" 1773582 SFPDX 20160519A0001 STORED 450 71h Street CA 7RP,P286 SUBARU :FORESTER 2016 STATION WAGON GRAY JF25JAHCSGH5ec830 2017-03 1767379 SFPDX 20160602A0062 STORED 4507th Street -- NO PLATE SUZUKI 2007 MOTORCYCLE BLUE JS1GN70A172105943 1788476 SFDPTX 2016060.9h10082 STORED 450 7th Street CA 6GKD275 NISSAN OTHER 0 4 DOOR WHITE 2017-03; 179342 SFOPTi 20160608W10031 STORED 450 7th Street CA 6JVDF96BTOYOTA HIGHLAM1IOE', 0 q POOR REO a 3554 2017-031 R 1804486 SFPDX 20160619A0033 STORED 4507thSueet CA 6HZ1'711 LAND LR3 2006 4DOOR GRAY SALAE^<5426A370309 2016-05: , 1606252 SFPDX 20MUlAO038 STORED 4507th Street CA SAL2756 TOYOTA COROLLA 2007 SEDAN BLACK WBR32E77Z793310 2016-09i -` 1808704 SFOPTX 20160623MOO59 STORED 4507th Street CA 7PQD298 FORD FUSION 0 4ODOR GRAY 0296 1809668 SFDPTX 20160624WJ049 STOPED 4507th Street CA 3N2S420 TOYOTA COROLLA D 4DOOR WHITE 2015_71! 1812644 SFDPTX 2D160627M0076 STORED 4507th Street CA 7BJL1428 HONDA ACCORD 2007 4 DOOR GRAY 1HGCM56797A170723 2016-07' - - 1814839 SFOPTY. 20160629M G67 STORED 4507th Street CA 4BMP8O9 CHEVROLET' MONTE 1938 2DOOR GOLD 1531 - CARLO 1814892 SFOPTX 2OW629h10086 STORED 4507thareet CA 6MCX446 GMC YUKON 1399 SPORTS UTILITY GRAY 1GKEK13RIXJ734106 2017-02; - - - 1817282 5FOPTX 2016070"083 STORED 450 7th Street CA 5BVY706 MERCEDES.C-CLASS 0 4 DOOR GOLD NOT VISIBLE 1817230 SFDPTX 20160701M0064 STORED 4507th Street CA 7H'JR657 HONDA ACCORD 0 2DOOR GREEN 3570 - 1820674 SFPDX 20160705M0036 STORED 4507th Street CA 6TXTDO6 HONDA ODYSSEY 0 VAN GRA`r r 7373 1820687 SFDPTX 20160705140098 STORED 4507th Street CA 3JVF%8 TOYOTA OTHER 0 4DOOR GREEN ---'-- 1835590 SFPDX 2016072OA0064 STORED 4507th Street VEHICLE IS AT CA 4NHOO41'VOLKSWAG JETTA 0 4DOOR SILVER 6459 NORTHERN EN 1643639 SFDPTX 20160728M0036 STORED 4507th Street CA 7SNP052 KIA OPTIMA 2016 SEDAN SILVER SYXGT4L3300062041 2017-04 1848054 SFOPTX 20160802M0013 STORED 4507th Street CA 3HPM282 JEEP GRAND 0 SPORTSUTILITY BLACK 0947 2017-05 CHER Aus-Tex—Powered by AutoReturn 89 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.5.5 POLICE HOLD REPORTING ARIES provides a wide range of reporting for vehicles with police holds. The example provided below shows the count of hold vehicles by hold category and hold type. Other hold reports provide detailed listing of vehicles on hold by investigative unit, hold category, and hold type. ARIES Reporting: Police Hold Vehicles Summary Report IMSR0007-Vehicle Hold Summary Region: SF-CA Generated:9115+201612:34:31 PM ae AutoReturn Count - or More Investigatlive Holds 323 Hold Category Hold Type Hold Count ADMINISTRATIVE STOP 84 TR ADMIN 128 212 AUTORETURN AMNESTY 4 AR MGMT 24 EXP REG 114 LIEN EXCEP 2 PD-RLSE-RQ 11 TITLE VHCL 46 UTID 3 VIN-LIC MM 2 206 DMV DMV 8 OPPOSITION 55 63 INVESTIGATIVE ARSON 7 BAYVIEW 25 CENTRAL 3 DVRU 4 GTF 17 HOMICIDE 127 IAD 1 INGLESIDE 18 MISSION 8 MARC--VICE 1 NIV 10 NOID 2 NORTHERN 5 PARK 1 PBTF 1 RICHMOND Z SEX CRIMES 12 SID 1 SOUTHERN 11 TARAVAL 6 TCIU 55 TENDERLOIN 7 324 Aus-Tex—Powered by AutoReturn 90 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.5.6 VEHICLE RELEASE REPORTING ARIES also provides detailed reporting for the vehicle release process. For each vehicle that is released, the details of the transaction are captured with ARIES/Impound. The system captures all relevant information about the date of the release, the release location, the release amount, and the release to contact. The following page shows an example of the Monthly Vehicle Release Report, which provides a detailed listing of all vehicles that have been released within the given month. Aus-Tex—Powered by AutoReturn 91 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES Reporting: Monthly Vehicle Release Report 114580034-aaeaua VeNde IuPGc Cie :SFS AutoReturn From:08/01/16 To:08/31/16 ftkislve) Lot(s): Generated:9/5/2016 8:00:07 AM Vehicle ID Account TR# Reason Status Lot Plate State fLlake Model virl Year Body Color Tag YR Impound Date Release Date Days Release Amount Category 1846065 SFDPTX 2=0731M0053 SPECIAL EVENT RELEASED 450 7th Street CA VOLKSWAGEN JETTA 3VWPL7AJ5CM1668753 2012 4 DOOR HIT WE 2017-05 7131120162:48:00 AM 8111201612:07:00 AM ,2 $527.50 1346671 SFDPTX 20160731AOi062 DRIVEWAY RELEASED 450 7th Street CA TOYOTA PRIUS r 9562 2006 4 DOOR BLUE 2017.01 71311201610:31.20 PM 8111201612:11:00 AM 2 $519.50 1846629 SFDPTX 20t6073140053 DRIVEWAY. RELEASED 4507th Street CA MERCEDES r 7847 4DOOR GRAY 2016-10 7131120169:32:14PPv1 8111201612:34:00 AM 2 1519.50 1844680 SFDPTX 20160729AO049 ABANDONED RELEASED Bayshore CA FORD ECONOLINE r 7862 VAN TAN 7129120194:2109PM4• 811120184:08:00AM 4 $625.50 1846633 SFDPTX 2016073IA0058 'SPECIAL EVENT RELEASED 4507th Street CA. TOYOTA COROLLA 2TICU4EEGBCG46365 2011 SEDAN GRAY 2017.07 7131120169:39:34PM W1120165:52:00A.M 2 $527.50 1846360 - SFPDX 20160801A0oo6 DRIVEWAY RELEASED 4507th Street CA NISSAN • - - - 3162 4 DOOR SILVER 2017.06 81172016 5:57:62 AM 31112016 1:05:00 kM1 $469.00 1846900 SFDPTX 20t00001M0006 TOWAWAY RELEASED 4507th Street CA HONDA CRY 5JSRE486XOL0370V ^1^003 STATION WHITE 2017.03 SSIV20197:37:00AM 8IU2016 8:29:00 AM 1 $430.50 1046894 SFDPTX 201COSCIN0003 TOWAWAY RELEASED 4507th Street CA HONDA. PRELUDE JHM661174RC000985 1994 2DOOR BLUE 2016.12 81V20167:31-00AM GIV201GS13:00AM 1 $380.00 1848919 SFDPTX 20113030Vv10012 TOWAWAY RELEASED 4507th Street AZ GMC SERRA IGTN1LEC3GZ135463 2016 PICKUP WHITE 811120167:52:00AM 811P20168:35:00AM 1 $519.50 _ 1946824 SFDPTX 201608 MN14 TOWAWAY RELEASED 4507th Street CA DODGE CHALLENGER 2C3COZAGIGH172002 2 IS 2DOOR RED 2017.01 8111201G7:54:00AM 811120168:40AOAIv1 1 $519b0 r. 1046622 - SFDPTX 20160731A0054 SPECIAL EVENT RELEASED 4507th Street CA HONDA. CIVIC JHMIESIG591S004237 2001 SEDAN PURPLE 2017.01 7131120IG 0:20.54 PM 811,120169:0100AM 2 $489.00 M 1344673 SFDPTX 2016072$M0056 TOWAWAY RELEASED 45071hStreet OH HONDA ODYSSEY 5FNRLI05738109663 2003 VAN WHITE 2016.12 7129120164:35:DOPM 8IV20169:18:00AM 4 $362.25 1845943 SFDPTX- 20160731M0013 SPECIAL EVENT RELEASED 450 Ah Street CA TOYOTA OTHER r ,-- -'-8477* .. 4 DOOR RFD 2017.05 71311201612:49:00 AMl 31112016 9:20:00 AM 2 $506.75 1846895 SFDPTX 20ISMIMM04 TOWAWAY RELEASED 4507th Street CA JEEP COMPASS lC4NJCBA4ED789IG5 2014 STATION GRAY 2017.06 84120167.3100AM S(U20169:29:00AM1 $380.00 4-a 1346901 SFDPTX 20180801M0007 TOWAWAY RELEASED 4507th Street CA TOYOTA COROLLA 5YFBURHE7GP410652 2016 4,6008 SILVER, 2016.11 OIV20197:30:00AM 811120IG9:41:00AM 1 $469.00 1046092 SFDPTX 20160001M•10001 TOWAWAY RELEASED 4507th Street CA TOYOTA V25 4DOOR BLUE 2016-11 81V2016 7:29:00 AM 01112016 9:45:00 AM 1 ' $519.50 1347011 SFDPTX 20160801.4001} CONSTRUCTION RELEASED {507th Street IN HONDA CRY JHLREi8729C01923i 2009 4DOOR BLACK 81U20169:29:42AM 811120113 9:49:00 1 $519.50 1846925 SFDPTX ^1^0160001M0015 TOWAWAY RELEASED 4507th Street CA NISSAN VERSA 3N1CN7AP)ML875220. ^1^013 4DOOR WHITE 2017.02 OIV2016 7:54:00 AM 87112016 9:54:00 AM 1 $}63.00 1846382 SFDPTX 20190731AO028 DRIVEWAY RELEASED 4507th Street NM BMW 7401 W13AGH33471OP21383 2001 4DOOR BLUE 7131120t61:05:31PM 211120169:59:00AM 2 $578.00 X --146913 ------ - 1846958 SFDPTX 20160901M0021 TOWAWAY RELEASED i507th Sheet CP. FORD EY,FLORER IFM5K8D82EGC13427 STATION- ^ :OOAM 1 $430.50 1^014 TAT10M BLACK 2017.05 8(V�0168.�9:OOAM 5 114 2 016 10:05 W1846913 SFDPTX 20160601M0011 TOWAWAY RELEASED 450 7th Street CA FORD MUSTANG IFATP8UH6F5426872 2015 C0 VERTIBLE WHITE 1^017.06 SM2016 7:50:00 AM 8111201610:1L00 AM 1 $518.50 1846973 SFDPTX 201COMA0010 CONSTRUCTION- RELEASED 4507th Street CA BMW r 4099 SPORTS UTILITY SILVER ?017.06 81V20160:48:40A.M 6111201610:1200AM1 $:513.50 1346914 SFDPTX 20160801M0009 TOWAWAY RELEASED 450 7Ut Street AZ TOYOTA PRNJS JTDKDT63701122185 2016 4 DOOR BLAC1; 611120167:49:00 AM 8111201610:20:00 AM 1 $519.50 1846679- SFDPTX 20160730,0= DRIVEWAY RELEASED 4507th Street CA HONDA ........ -'2147 SPORTS UTILITY' WHITE 2016.10 7(311201510:42:31 PM 0111201610:25:00 AM 2 $438.50 -1846375 1846375 SFDPTX 2016MI A0026 TOWAWAY RELEASED 460 7th Street CA CHEVROLET IMPALA 2GIWH651:3'i 8317307 2000 4DOOR- BLACK 2017.03 81112016 6:43:00 AM 810201610:35:00 AM 1 $380.00 1346333 SFDPTX 20160801M0002 TOWAWAY RELEASED 4507th Sheel Ch NIAZDA r���- � -� 1846973 SFDPTX 20K'01011v10026 TOWAWAY RELEASED 450 7th Street NV PORSCHE 8386 4DOOR TEAL 2017.04 811120167:31:00AM 8117201610:38:00AM 1 1300.00 2680 4DOOR GRAY 8!112016 8:41:00 A.M &11201610:45:00 AM 1 $ZI3.50 1346981 SFDPTX 20160901A0011 ,CONSTRUCTION RELEASED 4507th Street CA TOYOTA r- 4628 PICKUP WHITE 2017.02 81920168:54:46 AM 8111201610:48:00AM1 $430.50 184GM SFDPTX 2=09(11,010024 YELLOW ZONE RELEASED 4507th Street CA CHEVROLET r 8016 4DOOR GRAY 2017-01 8IV20168:40:DOAI•A 81U201610:48:00AM 1 $469.00 1846956 SFDPTX 2016080IM•10018 TOWAWAY RELEASED 450 Ah Street CA LEXUS r 2572 2 DOOR BLACK. 2017.04 81112016 8:28:00 AM 0111201610:54:00 AM 1 $519.50 1346927 SFOPTX 2016080IM0016 TOWAWAY RELEASED 4507th Street CA MIAZDA PROTEGE JM0,122200427540 2001 4DOOR WHITE 2017.06 8IV20%7:57:OOAM 8(U201610:58:00AM1 1 $469.00 1846553 SFPDX 20160731AO045 STOLEN RELEASED 4507th Street CA OTI-ER-NOT IN OTHER r 2690 MOTORCYCLE BLUE 2017.01 71392018 8:57:44 PM 8!11201611:01:00 AM1 $0.00 _ RECOVERY LIST ` 1946903 SFDPTX 20160301M10008 YELLOW ZONE RELEASED 45071hStreet CA SATURN r 6465 40008 SILVER 2017.05 81V20167:40:DOA.M 819201C 1105:00 AM 1 $294.00 1332358- SFPDX 20160717AGO41 STOLEN RELEASED Bags1mre CA MERCEDES SL WOBFA67F4WF162707 1998 CONVERTIBLE SILVER 2017-01 W17120168:18:16PM 81112016%15:00AM1 16 $984.50 RECOVERY 1845992 SFDPTX 2016073100001 SPECIAL EVENT RELEASED 4507th Street CA BMW 5301 r 7518 4DOOR GRAY 2016.10 7130120161119:00PM• 311120IGIH22:00AM 3 $664.00 1846917 SFDPTX 2016080IM0010 TOWAWAY RELEASED 4507th Street MA HONDA FIT 31-IGG01-180FM702133 2015 4000R BACK 811120167:50:00AM 81112016IL23:00AM 1 - $380.00 1045741 SFDPTX 201607MAGO52 DRIVEWAY RELEASED 450 7th Street CA SMART OTHER r 8261 2 DOOR BLACI: 2016.08 773012016 8:48;07 PM 8111201611:34:00 AM 3 $714.50 1847081 SFDPTX 20%D801A0021 DRIVEWAY RELEASED 4507th Street TX BMW X3 5UXWXSC5$MA31733 2613 SPORTS UTILITY BLUE 2016.02 8111201610:38:01 AM C1U201611:40:DOAM 1 $430.50 1929774 SFPDX 20160714AO073 HIT&RUN RELEASED Bayshore CA JEEP GRAND CHER IJ4PR4GKXACt02726 2010 STATION BLACK 2016.11 71141201610:54:1GPM SIV20IGIL44:00.44 19 $1938.75 1844547 SFDPTX 20160723AO039 ABANDONED RELEASED Bayshore CA FORD OTHER SPORTS UTILITY SILVER 71ZN2016 2:41:21 PM CIU201611:45:00 AM 4 $1572.75 1847087 SFDPTX 20160 IM0032 SCOFFLAW RELEASED 4507th Street CA TOYOTA TACOMA 5TEGN22NS22104449 2002 PICKUP GREEN 2017.07 811120%10:39:00 AM =201911:45:00 AM 1 $469.00 1845063 SFPDX 201GO72SAD074 ARRESTIINVESTI: RELEASED Bayshore CA DODGE GATIONIMOVWG'� VAN - WHITE 7!30!201612:36:25 AM' 011!201611:46:00 AM3 $850.00 VIOLATION 1346569 SFDPTX I 20160731AO048 DRIVEWAY RELEASED 4507th Street • CA PONTIAC r 9544 4000R BLACK 2016.06 7131120167•26.59FM 8h1201611:51,00A.I11 2 $294.00 1846798 SFPDX 20160801.8A005 DRIVEWAY RELEASED 45071hStreet CA HONDA ODYSSEY r 8809 VAN WHITE 2017.05 8IU2016246:40AM 8IV2010IM200AM1 1 $527.50 1846096 SFPDX 20160731A0003 ;ARRESTINVESTIj RELEASED Bayshore CA JEEP _ OTHER GATIONIMOVING! SPORTSUTLITYI WHITE 7131120163:36:02AM1 811l20161201:UOPM 2 $751.25 VIOLATION Aus-Tex-Powered by AutoReturn 92 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.5.7 VEHICLE SALES REPORTING ARIES also provides detailed reporting for the vehicle sales process. For each vehicle that is sold, the details of the transaction are captured with ARIES/Impound. The system captures all relevant information about the date of the sale, the sale location, the sale amount, and the buyer. The following page shows an example of the Monthly Vehicle Sales Report, which provides a detailed listing of all vehicles that have been sold within the given month. The system also captures details regarding: • Compliance with various state by state regulations regarding the sales of unclaimed vehicles • Interested parties for vehicles such as the registered owner and the lien holder • Required owner notifications are captured, As vehicles make their way through the sales authorization process, the system also provides reporting capabilities for various types of inventory aging reports as well as exception reporting for vehicles that get hung up on the sales authorization process due to various issues related to vehicle identification and proper owner notification. An example of one of these exceptions reports is provided on the subsequent page that shows the Vehicles Overdue for Sale Report that is used by impound operators to track down vehicles that are overdue for sale. Aus-Tex—Powered by AutoReturn 93 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock ARIES Reporting: Monthly Vehicle Sales Report C1(# I11SRD011-SOW Vehide Details Region:SFCA AutoReturn Date Range:811/2016 to 8/31/2016(Inclusive} Generated:9/5/2016 8:00:30 AM Vehicle TR# Tow Date Make Model Body Year State License VIN Reason Reason Cateq Id ory Lien Title Lien Sale Auth SaleTVpe SaleDate sale Receipt Receipt SurrenderedTVpe Requested D. Date Date ate 1116664 20120918h10045 9(18/12 GMC YUKON STW 19% CA 8689998 3GKEK13R4TG510011 SmflawCitations SCOFFLAW L2 ` 9(24)12 10/31/12 AUCTION 08/03/2016 51,500.00 1609520 8/3116 1223540 2013033OA0001 r 8/30/13 FORD FOCUS HE 2005 CA 9-PD425 3FAFP31N45R120348 Arrest ARRESTIVdVESTIGATION/14004 L3 r 9/6/13 r 8/3/16 AUCTION 08/03/2016 5900.00 1609485 r 6/3/16 G VIOLATIOPI 1606713 20151014AD016 r 10/14/15 MAZD B-SERIES PU 1992 — NO PLATE NdAF1231N0256325 CONSTRUCTION ZOI,jE CONSTRUCTION L2 r 6/13/16 r 8/3/16 AUCRON 08/03,12016 5450.00 1609322 r 8/3/16 1731593 20160-102AO020 r 4/2/16 YAMA OTHER MC 1999 CA 15G1223 JYARN02Y6XA000483 Recovery STOLEN RECOVERY L2 If 6/22/16 v 8/3/16 AUCTIO14 .08/03/2016 5950.00 1609296 r 6/3/16 1733733 20160404AOIOO r 414116 FORD hIUSTANG CONV 2D07 CA 6MG61 IZVFT84N175265672 Arrest ARRESTANVESTIGATIONf4001 L2 r 66/29/16 r 8/3/16 AUCTION 08/03/2016 5425.00 1609607 r 8/3/16 G VIOLATION 1745443 2016041SM0028; 4/18/16 DOOG RAM 1500 PU 2006 CA 43221M1 ID7HA18K463118430 Smilaw-Citabons SCOFFLAWL3 r 5/9/16 If 8,13/16 AUCTIO14 03/03/2016 52,300.00 16D9567 If 8/3/16 _m L746132 20160419AD003 4/19/16 CHEV SPARK 4D 2015 CA 7RMH344 ICBCF6595FC756403 Hazard/Obstructing Traffic; HAZARD L3 r 4125/16 r 8/3/16 AUCTION 08/03/7016 5700.00 160961.4 r 8(3/16 W 1796317 20160419AO017 r 3/19/16 DODG AVEPCER SED 2009 CA 6GQE20-1 183LC4680%1565102 PAR)W4G OVER 72M ABANDONED L3 r 4/25/16 r B/3)16 AUCTION 08)0312016 51 800.00 16094a"8 r 8/3/16 1754835 20160428A0032 r 4/28(16 HYLIFI ELAh1TRA SED 2007 CA 6HYF492 I0#DlJ46D67U09896D CONSTRUCTION ZONECOTISTRUC ION L3 r 5/9/16 r 8/3/16 AUCTION 08103/2316 $2,500.00' 1609313 r 8/3/10" 1759246 2016050340030 r 5/3/16 NISS PATHFINDE SU 2003 CA 5DQW774 Nt8DRD9X03W713879 Scoflaw-Citations SCOFFLAW L2 r 6/22/16 r 8/3/16 AUCTION `0810312015 51,200.00' 1609304 r 8/3/16 R 4-a 1759531 20160503AO053 r 5/3/16 NISS VERSA 40 2011 CA 7HFL466 3N18C1CP1BL440a51 Unlicensed Driver UlgLIC84SEDJSU5PEI+IOED L3r 5/9116 r 8/3/16 AUCTION '03/03/2016 51,600.00 1609396 r 813116 LICENSE 1767600 2016051 10032 r 5/12116 OTHR OTHER MC 2006 CA 1819401 VBKVS440X6M92D977 Scofflaw-Citations/Reg SCOFFLAW L2 r 6/24/16 r 8/3116 AUCTION 03/03)2016 52,900.00' 1609349 r S/3/ib 1771010 20160516MD02-1 r 5/16/16 BLRC SKYLARK ZD 1969 CA 20V151 4353792126419 Scoffaw-Registration SCOFFLA18 L2 r • r 6/21/16 BJ3J16 AUCTION 08{03/2016 51,550.00 1609335 8/3/16 1771420 20160516AO081 r 5116/16 HOND ACCORD 4D 1490 CA 5] 395 1FIGCD5569TA242166 Bloddng Driveway DRIVEWAY L2 r 6/9/16 r 7/20/16 AUCTION 03/03/2016 5600.00 1609270 r 8/3/16 1771983 20160516A0081 r 5115115 MBZ C-CLASS SED 1996 CA 3RTX458 WDBHAZ8E5TF3a2912 Arrest ARREST/Il`1VE5TIGATl0N1M0VIN L2 r 6/29/16 r 8/3/16 AUCTION 08/03/2016 5600.00 1609361 r 8/3116 W G VIOLATION 1776298 20160521A0047 r 5121116 AUDI S4 SED 2001 CA 5M%3 WAURD68O21A119795 Arrest ARREST/1N*5nGATI0NjM0VIN L2 r 5/26/16 r 7/6116 AUCTION 08/03/2016 5800,00 1609530 r 8/3/16 G VIOLATION 1777538 20160523AO040 5/23/16 HOND CRV STW 1999 CA VCN382 JHIRD1841XC063099 Used in CW)ffft on of ARRESTANVESTIGATIONfMOM L2 r 6/28/16 r 8/3/16 AUCTION '06/03/2016 $450.00 1609644 r 813/16 Crkne G VIOLATION_ 1779964 2DI6052SAMI r 5125/16 HOND CIVIC 2D 2001 CA 6110V032 1HGEI+g225XIL112305 Scoflaw-Cltabons SCOFFLAW L2 r 6130/16 ► 8/3/16 AUCTION '08/0312016, $500.00; 1609300 r gJ31�_ 1780415!20160526A0028 r 5/26116 HOND ACCORD 4D 1996 CA XICX691 1HGCDS653TA1765a8 lNod6ng Driveway DRIVEWAYL2 r 6/29/10 8/3/16 AUCTION 108/03/2016;$1,600.00' 1609264 r 8/3/16 1784442'20160531M0039 r 5/31/16 FORD FOCUS 4D 2004 CA i 6VMM584 1FAFP33PX4W107145 Scofflaw-Citations/Reg SCOFFLAW L2 -AUCTION 1 I fzoll5 aucnoN 08/0312016 $37s.00 1609466 •"8)3)16__. 178610 20160601h10038 f 0)11]0 HARL MC 1986 CA 16)2909 1HD1CAN15GY119241 SrnfTiaw-Citations/Reg SCOFFLAW L2 r 6/22/16 r 8/3/16- AUCTION $575.00 08/0 312 0 16 : 1609352 r 8)3(16 1788230 20160603M0037 r 6/3116 MERC COWAR HB 2D02 CA 73ZC265 IZWFr61U125603551 Smflaw Registration SCOFFLAW L2 r 6 27 16 f 8/3/16 AUCTION 08/03120165 $225.00 1609416 r 8/3116 1790707 2DIUM6M0010 r 6/6116 VOLV r 850 4D 1496 CA 3PAZ654 YVJL55549TI290705 PARK PROHIB DOWNTOWN, TOWAWAY L2 r 6120)16 r 8/3/16 AUCTION 08103/2016 $750.00 1609287 r 813116 -TOWAWAY 1790713 2D16066o&%WJS; 6{6)16 FORD TAURUS SED 2003 CA RGZM14 IFAFPSSU23G269441 Scoflaw-Citations SCOFFLAW L2 r 6/21/16 r- 8/3116 AUCTION' .08/03/2016 $275.00 1609398 r 8/3116 1790997:20160606M0036 6/6/16 HISS MAXIMA SED 1997 CA 3LE4611 JN1CA21D3VM509641 Scoflaw{'itations SCOFFLAW L2 r 6/20/16 r 6j3/16 -AUCTION '06/03/2016 $300.00 1609388 r 8J3j16 1791231 20160606M0038' 6/6116 VOLK JETTA SED 1999 CA 4HYZ%2 3%ANRC29M6XM070364 Scntlaw-Registration SCOFFLAW L2 r 6/20116 8/3/16 AUCTION 108/03/2016 5250.00: 1609456 r 8/3/16 1791499 20160606AO089 r 6/7116 TOYO CAMRY SED 2002 CA SRUN750 inM32K420024881 Swflaw-Registration SCOFFLANJ L2 r 6110/16 f 7/20/16 AUCTION 108/03/2816:$1,600.00' 1609272 r 8/3116 1791528'20160607A0001 r 617116 AUDI A6 SED 2001 CA 16XGZ577 WAUED64B91N162543 Used in Commission of iARRESTJINVESTIGATIONJMOVINL2 r 6115/16 r 7120/16 AUCTION 08/0312016 $700.00 1609548 r 8/3116 Crkne G VIOLATION 1791689!231506D7M0W8 617/16 CHEV S-10 PICK- PU 199S CA SA45879 1GCCS144XSB105112 PARK PROHIB DOWNTOWN TOWAVVAY L2 r 6120/16 r 8 316 AUCTION Up /! 08/03/2016 $950.00 1609298 r 8/3/16 -TOWAWAY 1792423 2D16D607A0069 r 617116 NISS SENTRA SED 2DOS CA 5XVL865 3N1CB51DBSL462180 Arrest ARREST/INVESTIGATIONfMOVINI L2 IF 6115116 r 7120116 AUCTION 08/03/2016: 5425.901 1609291 r 8 /3/16 G VIOLATKXI 1743095 20160608M002b 618/16 TOMO CAMRY 4D 1998 CA 4XIW822 JT2BF22K1W0096823 Smflaw-Registration SCOFFLAW L2 r 6/20/16 r 8/3/16 AUCTION '08/03/2016- $275.00 1609379 r 8/3/16 1793972!20160609M0015 r 619/16 TOYO CAMRY 2D 2004 CA 7]92240 4T1CA38PO4U007S68 Saollaw-Citations SCOFFLAW L2 If 1794202 20160609MW34 619/16 FORD 6/15/1G 7120/16 AUC7TON 09/03/2016 $2,500.00 1609598 r 8/3/16 ! r P150 PU 2000 CA 43465M1 2FMISMYCA18567 ScoflawCitations SCOFFLAW L2 r 6/22/16 r 813/16 AUCTION ;08/03/2016 $1,400.00 1609292 "8/3/16 1794268 12016060940039 619116 MBZ C-CLASS 4D 1997 CA 31TM003 WDBHA23SM511219 Swfiaw-Citationspeg SCOFFLAW L2 6/29/16 r 8/3116 AUCTION 08/03/2016;$1,000.00 1609556 r 1795043;20160610M0009r 6/10/16 GMC YUKON � 2000 CA 4LDK953 1GKBcl3TSYJ119605 Scofflaw-Citat"IReg SCOFFLAW L2 r 6/20116 x-813116 AUCTION 08/03/2016 813116$950.00, 1609358 r 813/16 1795424 120160610A0047 r-6416/16 APRT OTHER Mc 2001 — No PLATE ZD4RLC1091Soo0751 PARIOTIG OVER 721 Ni ABANDONED LZ IF 6/20/16 r 8(3/16 AUCTION 108/03/2016; $500.00,..1609336 r8)3/15-- LICENSE '1796792 20160611AD076 i 6I12136 HOND CIVIC ZD 1997 CA SEYT054 1HGO7122YI 055343 Unlicensed Driver LA ILILQVSm/SUSPENDEp L2 r jOA6 r^813/15 AUCTION 08/03/2016 S225.00 1609474 r_8/3/16 1796863 i 20160612M0012 r 6/12/16 TOYO COROLLA i 40 2006 CA 6LDL104 1NXBR321:56Z653879 TEMP PARK RE.STRTD SPECIAL EVENT LZ r 6120/16 r 8/3/16 AUCTION ;08103/2016;$2,900.00; 1609571 r 813/15 Aus-Tex—Powered by AutoReturn 94 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" coX-- CD N r N L Q� •af3aa�rt�?��+�SZR5H9499 9 9 -�a8 a8a�3 � �aa 32r E 99666669 �����R�����RS 29 igag a�� 11 ��UNN In:1 C 0�J!J!j'cfM3!jnclu�InN!3N!3N!j!j!j!1.1321M � VI"�Vj u.��i`a"pJ� �� I- I s.�11i � I _ o � it3 Ibb15bbb.�,*�bbbb5bbbbbblbbbbbbbbbbbbbIbbbbbbdblbbbbbbb I � cn IIAN AINN I N�IIIIIIII I�ggg111199611111111111111111Ell I L JOIN cl� fig �] N cu O � 40- � �#al II �,N� Iii Ifixl "I I f �NN ` N Q }1 W V m ~ p w Q Lo tX 11111911111111 0�1�1 Ell p 91111,1111.9 9 191111,196 tax, a o a� �il All iylp��(3�[(��p� Q 0 'M I ' X O � O ~ L Proposal to the City of Round Rock Exhibit "B" 1.5.8 REAL-TIME MONITORING AND NOTIFICATION Proactive Monitorinq Tools. Ensurinq Required Service Levels AutoReturn seeks to arm its employees with the tools that allow them to be successful in meeting required service levels and performance targets, proactively, before service levels are compromised. AutoReturn has developed a variety of tools that collectively enable the Company to meet its performance goals and the expectations of its municipal customers. These tools include: • Integrated Dashboard for monitoring (see screen image below): Walk-in service times - Call Center response times Tow response times • Real-time statistics on service metrics Automated alerts when service levels approach critical thresholds • Detailed reporting of historical service metrics - Used to optimize head count - Utilized to schedule resources based on real business needs AutoReturn Service Dashboard vO.5-Windows Inter net Explorer hrtp://webjdashbeard/ „ 4 L.tIIXI ,,�Gocge Ipl-I y7 Favorites I AutoRetum-Dasheoard 4.5 I T AutoReturn Service DashBoard v0.5 Averages watkin: Dispatch: Service: Number of customers waiting:0 Total Current Calls:I Total Current Calls:l Average wait time:0:00:00 Average Current Call Time:0:00:4D Average Current Call Time:0:01:54 Longest current wait 0:00:00 Total Callers Walling:0 Total Callers Watling:0 Number of customers being served:0 Wlax Wait rime:0:01:22 Max Wait Time:0:06:14 Number of customers served today 48 Current Max Wait Time:0:00:00 Current Max Waft Time:0:00:00 Average wafttlmefor customers served today.0:00:02 Calls CompletedforToday:48 Calls Completed for Today:100 Average service time for customers served today:0:03:23 Longest Call forToday:0:03:18 Longest Call for Today:0:09:06 Maximum waft time for customers served today:0:01:39 Maximum service time for customers served today_0:08:10 Agents Logged Into Overflow:l Number of canceled customer cases today:2 Agents Available for Overflow:l Number of abandoned customer rases today.3 Agents Agent Phare State Walkin State Window Extension Dispatch Skill Service Skill Sparash Skill Ana Andrade NOT READY IDLE 5 1304 4 5 6 Doris Kang READY 1208 5 4 4 Gen Nashimoto, NOTREADY IDLE 2 1318 4 5 4 Gillian Perkins READY IDLE 3 1312 4 5 5 Jessica Singleton READY IDLE 6 1316 4 5 a Lambert Chambers NOT READY IDLE 4 1317 4 5 5 Luisa Garay TALK 1215 5 4 5 Done Local Intranet -or$ 100% - Aus-Tex—Powered by AutoReturn 96 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal Exhibit "B" p al to the City of Round Rock AutoReturn maintains multiple "dashboards" to monitor critical data so that managers can monitor activity levels, resources, and make real-time decisions that ensure that required service levels are met. The following are two examples of the types of "dashboards" used by AutoReturn managers to monitor performance. AutoReturn Dashboard: Geographic Distribution of Tows Tow Heatmap FILTERS Date'fast month" H'ea Map AUS TX f, - 1- 1CImi GEORUTowN � F Il P UNQ ROCK ■ 'd M M :P6� t .■; Iii l'.�■ ■ � � _-'it.i 170 cti�l r.wno.-nc F- AutoReturn Dashboard: Geographic Distribution of Active Drivers Dr�rr Count/Company e FlLTERS R=amn'FLK-Tr Driver Count!Comp_n-, !!nwvaiiabie Drivers Las Knox+m Location Status sva+a.eV AvesaMe eta aeV ava:a-Al 15-1 6u1_r a � M• Cr Er.ar C Il� 110I010 ROCK Truck? rla:1 "ass A C s E Oa=S Cons A Cta_,„ Cir:A C--=t Co^esnTcns 'tr.:ed ��'.: re1 ct: Flrar7 Ca.•entcrat C4 Fia._�! -;.'.-er.:*_r:i C" Cwnp■ny D■pe:rhServne Driven Driven Driven Drivers Driven Driven Drivers Drivers Dr Ire . :`•v,... Cale n Flr■ne ►Tate 7_:5 7578 512 zJt- 312:L•I- � t•r• . fl311 G911 AL51" 51c3iEJ2? 572'43C•EY.a t . 2394 SM _:TT: 512-936. S12$T_• 7=3- $CDD ATLAS 512-294- 512-2Rt. MD E750 . _ihT 312.383- 512-30. SFA !9M AYW 512.707- 312-707- "12 f612 =>FT 51MIC-222 51:8$10272 _ ELLT 512.206- 312.203• 1 t 5557 SE57 CLAC 512-826 5119:S- t 1441 �. O Aus-Tex—Powered by AutoReturn 97 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Automated Alerts and Notifications: Resolvinq Problems in Real-Time All of the crucial reporting information across the ARIES applications components is maintained in a centralized Data Warehouse that is refreshed twice daily to keep the information up-to-date at all times. Automated processes are configured to search AutoReturn's Data Warehouse for specific data scenarios that trigger notifications in the form of electronic reports or email notifications as desired by the City. As an example taken from other municipalities, this capability can completely automate notification to the Chief of Police (or designee) providing information about vehicles that have been in storage in excess of 30 days. AutoReturn can work with City officials to identify various types of useful notifications of interest to the City and then configure the necessary business rules and notification methods. ARIES/Impound — Notification and Alerts Screen ' + AR1ESlImpound mnurphy I1Jenu-.I 17¢aund IlcVrjWrw®I Awien *TIJS ACFro':e PPI Report WwCuhlaffth 4*1 __--.- HotiFiotlonz Oslo•.2014-CIS-2..2 r j�Shaw AOenCed Refre4h Vehicle lO T R 9 Stale/LwAnse VII Reason CAde Yew NaL7 i Nodal Il00ahon Type Reylon... 110fu:atien 011e Alended Dale Allender!Illy 139E2E9 20140L22ACG53 N 53TFCF IGIUD52JR3LIS1581S ARREST 2003 CHEVROLET IJALISU CHECK 11 1141 0ElL''J2014 17.19 139E272 20140822AC052 11 UINZ20I 1C2ELS!RMR2S7784 PRIVATE-IJ PO.. 2008 CHM SLER SEBR140 CHECK I1 1141 01CM-014 17:16 1'--96276 20140622AG051 N D94EKII 1FTYR14V31TAS0104 OTHER 2001 FORD RANGER CHECKIN 1144 OW-2r,014 17;04 I13-a-2L3 20140822110071 N 122NOY 262445522951194219 PRIVATE-LION._. 2005 POMILAC GRAND PROL 110111JPOUND IPI-14 09!222014 WWI! 13-sf251 20140.!=JC057 N S1V313 2A4GLIMOERS14316 PRIVATE-HON_. 2006 CHRYSLER OTHER Noll UPOUND NJ-NJ OE11112014 16:17 1393587 832773 LIO 0J3HAH 182EL4EX9!N547191 ABANDONED 2005 DODGE STRATUS RELEASED KC440 08CM-0141629 1395972 *13963 MO OKZSI17 1GNOV02L25Dl952E0 STOLEN 2005 CHEVROLETUPLANDER RELEASED KC-LIO 08f"'..201416:28 1396143 833004 LIO AF91135 IHGC ''G2.2SJGA0148_. LLEGALL'YPAR-. 2002 HONDA ACCORD RELEASED KC-IJO 0 0141623 1296273 833018 -NO PLATE 1 FAHPMEWOCG 111265 ARREST 2012 FO RD TAURUS CHECK II KGtJO OerZ220141!:51 135-270 833019 LID TELIPTAG IWOF22C91l214749 ARREST 2001 MAZDA 626 CHECK II KC4.10 082=201415:47 1296120 133003 -NO PLATE IFAF-P34PSM193355 IJ.FGAJIY PAR.. 2001 FORD FOCUS RELEASED KC4.10 051222=14 1!.44 1395-27 832952 LIO DG514EL 1FIJEUMS.EUA48314 ILLEGALLY PAR.. 2006 FORD EXPLORER RELEASED KCA10 03r_�2r014 15,22 1395!40 832933 LID PJSI4T 1G3NK52FX3C313574 ARREST 2003 OLOSI.IOBLE ALERO RELEASED KC410 OL222014 I5:16 13SE220 833013 NO FELAM 12VF iL2H9-52282E- ILLEGALLY WR., 2003 FORD MUSTANG RELEASED KU.fO 0&=-014 15.08 1395571 133944 KS CHURN 2G1V1FSMXN91B54_. ILLEGALLY PAR__ 2300 CHEVROLET IAPALA RELEASED KC410 05.22!201415:06 1298235 033017 KS LSOFFF EMEOMWICS32181 STOLEN 2001 NISSAN XTcRRA CHECKN KC4JO 012=201414.41 1294322 832616 TX BD4H038 JTHB1120F)00102294 STOLEN 2003 LEXUS LS 430 VEHICLE Val UPDATED KGIJO 06!'.22014 13:58 1394222 832816 TY AD0023 JTH3H20Fh2010ZN4 STOLEN 2003 LEYUS LS 430 HOLD RELEASED ICC-LIO 08222014 13:57 1322SE9 83 MIS LID flJ7D2G 2C3LA734Yc5H2194E6 ARREST 2DO5 CHRYSLER 200 HOLD RELEASED KGNO OBf2.'`R0141143 1398166 633006 LID FKBSEX 2(31=15K019202746 ARREST 2001 CHEVROLET UOIITE C... CHECK KC4.10 0827!101412:42 1394EZ7 500093 -NO RATE JYA2-HOE60AC0616T LLEGALLY PAR.- 1982 YAIJAHA OTHER HOLD RELEASED KC440 082720141229 139AE37 500058 KS 46AATR JHZRC1308061002320 LLEGALLYPAR._ 1994 HONDA OTHER HOLDRELEASED KG1410 OMM0141226 1395754 832965 KS 277FHX 1J4FAE951eP758674 STOLEN 2006 JEEP WRANGLER HOLD RELEASED KC-1.10 0t122P10141 I:48 133-576 83EEST UO TBD04 1FiUX1765%M9775S STOLEN 1997 FORD FIEO HOLDADDED KC4.10 OS2220140553 1336576 ME97 LID 75004 IFFDX1795VKB97756 STOLEN 1997 FORE)F150 HOLDRELEASED KGLIO 08:2201408:52 1396177 SD2014234CIS CA SVPA796 JUINS25351021MI =651D 20D11JAZDA LILATA VEHICLE LICENSE UPO SD-C4 O&M.01411::41 1390620 502014223049 -NO PLATE 158870 226511 2000 OTHER-NOT It LIST O... VEHICLE VII UPDATED SD-CA 01(22201407:32 1391119 SD20142.4041 CA 94742870 IGDHC34IJ15Z`_074_._ 22651K 1961 GIAC SERRA VEHICLE VII UFDAT_D SD-CA 01122.201407:09 1391531 50201422!009 CA ISF4663 MYS151411103054 226EIDIA ISM OTHER-NOTN LIST O... VEHICLE VII UPDATED SD-CA 0 01407.08 1395745 S02014233C49 CA VJP0737 3WMM96(541AC41... 22ES1171A 2004 VOLKSWAGEN JEr A VEHICLE VII UPDATED SOCA 08212014 14.45 1395E62 S02014Z.13026 -110 PLATE WAUDDE87WA023... 22651018 2000 AUCIS4 VEHICLE STATE UPDAT_ SD-CA 0A211,01412Y2 139EEEZ 502014233025 -ICD PLATE YiAUOCEEDMA023.._ 22CS1018 2300 AUDI S4 VEHICLE LICENSE UPD._ SD-CA MI 4 1222 139!!05 50.014233002 -ILO PLATE 3W4861HIVU13-1.. 2'-+51018 1597 VOLKSWAGEN JET TA VEHICLE LICEIISE UPD... 5D-CA 0121r-014 OLEO 1395107 302014232014 -NO PLATE JH4CL9!834C044102 22851C 2004 ACURA TEX VEHICLE LICENSE UPD_.. <_D-CA 082020142203 13951!0 SD201421-1032 CA 6VIG-22 JUNIAM)SDE00177 2265101A 1999 IIAZDA LILATA VEHICLE VII UPDATED 5D-CA 0=.20,2014 11:39 1327515 50201409-C45 CAELH11072 K/JHFC4<Fc6A037416 22655-SA 200E HYUNDAI ARRA VEHICLE VI1 UPDATED 50-CA 0EaC n14 10;51 1393355 50201422&044 IIU KBK559 1J4FJ76S9PL526-R10 22-519 1993 JEEP CHEROKEE VEHICLE VN UFDATED SOCA 06!202.0140924 1393599 201408171!0027 CA 6Y367ES 3T1.I1U4G114AIAC9-8... 2-MIM 2010 TOYOTA TACOMA VEHICLE LICENSE UPD._ SD-CA 0320^=140921 1390131 S02014222038 -110 PLATE 1.'`43114 223ESO ZEIJAN TRALER VEHICLE VII UPDATED ED-CA 03'112014 10:08 Aus-Tex—Powered by AutoReturn 98 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock 1.6 ARIES SYSTEMS INTEGRATION CAPABILITIES AutoReturn Integration Approach The ARIES architecture was designed with the ease of integration with other systems in mind and these types of integrations can be a vital part of the solution for municipal customers. AutoReturn recognizes that security issues dictate the overall technical approach and design of integrations with law enforcement agency systems. Our standard approach is to remain flexible so that an integration scheme can be designed that satisfies all security concerns and has a limited impact on security policies and agency resources. Municipal Systems Integration — Proiect Management Approach AutoReturn approaches integration projects using a methodical project plan designed to eliminate risk and tread lightly on agency resources. Our typical project plan has the following steps: • Planning • Detail design • Coding and complete testing (includes unit, integration, and acceptance testing) • Installation and configuration • System testing • "Go live" sign off and post "go live" follow-up meetings • Support and monitoring Municipal Systems Integration — Technical Approach The approach utilized for our earliest integration project was to place an integration server on site at the agency. This stand-alone device serves as a proxy transmitting data between the on-site law enforcement systems and the ARIES application servers. The integration server is loaded with two programs and nothing else that could compromise the security of the integration solution. One program interacts with the ARIES data center via SOAP (or other preferred file format and protocol). The other program is developed specially for the agency in accordance with the agency guidelines and methodologies and interacts with the targeted agency system. The agency's IT resources maintain complete control over the integration server and the custom program at all times. After the integration effort is completed, AutoReturn systems administrators have no access to the integration server. As an alternative more streamlined approach, AutoReturn can support the direct integration via web services (XML over HTTPS) between ARIES and the agency system. Aus-Tex—Powered by AutoReturn 99 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Integration Project— High-Level Technical Approach Agency AutoReturn SSL Encrypted Data /LNo � � � Routed via Public Net Or> Private MPLS CAD/MDT Integration SOAP �,\ Server Web Service ARIES ARIES will inter-operate with virtually any protocol or methodology. Auto Return's goal is to work out a technical approach and select a transmission methodology that will best suit the situation based on security and operational requirements. Below is a partial list of some of the file formats that can be accommodated: • XML (web services) • Flat ASCII files These file formats can be supported over the following transmission protocols: • HTTP / HTTPS • FTP / S FTP • SMTP • SOAP / REST • TCP / IP • SSH Aus-Tex—Powered by AutoReturn 100 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock AutoReturn Municipal System Integration Case Studies In both San Francisco and San Diego, municipal staff members were burdened by laborious work that distracted them from their core responsibilities. These tasks involved entering the same data in multiple systems and thus were obvious targets for automation. The integration capabilities of ARIES made it possible to finally remove these needless, time-wasting tasks and reallocate the staff members' time to more value-added activities. Case Study 1: CAD/MDT Integration — San Diego Prior to AutoReturn being awarded the San Diego towing contract, the SDPD had deployed MDTs (laptop computers) in the field officer patrol vehicles that were fully integrated with the CAD system used by Police Communications. As part of rolling out the AutoReturn tow management program, the SDPD wanted to leverage the department's investment in the MDT infrastructure to provide field officers with the capability of initiating tow requests using the MDTs, without the assistance of Police Communications. The officers still have the option when necessary of making tow requests via radio, but the vast majority of tow requests are initiated by the field officers using the MDTs. Even in cases when the tow request is initiated in the CAD by Police Communications, the request details are synchronized with the MDT by being appended to the police incident history in both the CAD and the MDT. For tow requests generated using either the MDTs or the CAD, the tow request is routed through the SDPD tow server via a web service to AutoReturn's ARIES/Dispatch. Once the tow request is received by ARIES/Dispatch, it is automatically dispatched to the closest available tow truck operator (TTO) for the set of companies licensed to tow in the given tow zone. The request is automatically pushed to the free app that is running on the TTO's Android or iPhone smartphone. The app alerts the driver that they have received a new tow request and the driver is able to quickly respond to accept the tow request. As the TTO proceeds to the tow location, the TTO's location is made available to the requesting CAD/MDT system so that both the field officer and Police Communications can track the progress as the TTO responds to the scene. The power of the automation solution is that it enables the individual requesting the tow (field officer) to be in direct communications with the individual providing the tow service (TTO). This eliminates the unnecessary communication layers of Police Communications and tow company dispatchers. The results have been dramatic in reducing tow response times and improving the quality of the communications. Case Study 2: Automation of Vehicle Legal History Research — San Diego Prior to AutoReturn being awarded the San Diego towing contract, the SDPD Records group had been spending an inordinate amount of time entering data into CLETS. The team would receive a faxed report from the tow company and enter the vehicle information into CLETS. This process had to happen for every vehicle and was prone to data entry mistakes. Aus-Tex—Powered by AutoReturn 101 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock AutoReturn collaborated with the SDPD IT team to develop a web service integration to automatically send the stored vehicle information directly to CLETS. With the approach taken, a system deployed behind the firewall on the SDPD's secure network continuously requests information about newly impounded vehicles via a web service that retrieves information from ARIES/Impound. The information for each newly impounded vehicle is then automatically forwarded to CLETS from the SDPD system. Any exceptions are routed to the SDPD Records team for review and corrective action. This automation effort has dramatically reduced the time spent manually entering data into CLETS and looking up vehicles to see if they have been reported as having been involved in a crime. This has increased the productivity of the SDPD Records team, allowing them to focus more of their time on other critical tasks. Case Study 3: Elimination of Redundant Inventory Systems-- San Francisco The SFMTA uses eTIMS both as a citations management system as well as an independent towed-vehicle inventory management system. Prior to the integration discussed below, when the Tow Desk needed to complete a tow request, all of the following had to happen: • Tow Desk: - Call the AutoReturn dispatch team to communicate the tow details Enter the tow into the Boot/Tow module of eTIMS to keep an independent inventory record of all tows performed for the City Enter the tow into the California Law Enforcement Tow System (CLETS) to check the vehicle's legal history • AutoReturn Dispatch Team: - Receive the phone call from the Tow Desk - Enter the tow into ARIES/Dispatch AutoReturn undertook two projects to fix this obviously inefficient process. First, we worked with the City to grant Tow Desk staff access to ARIES/Dispatch so they could enter the tow information themselves. Simply removing the phone call and putting the system closer to the source of the information removed a major source of both wasted time and mistakes with data entry. Next, we collaborated with the Xerox technical team to develop a web service integration that inserts, updates, and removes vehicle records in the eTIMS Boot/Tow module automatically in real-time as changes are made in ARIES/Impound. When the AutoReturn lot staff checks the vehicle into storage in ARIES/Impound, the web service sends that vehicle's information to eTIMS where it is marked as a towed vehicle. Whenever the lot personnel update information about the vehicle license, VIN, release or sale, the eTIMS record is automatically updated to reflect the change in data or status. With the web service integration, the Tow Desk team's activity in eTIMS was completely eliminated. Aus-Tex—Powered by AutoReturn 102 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "B" Proposal to the City of Round Rock Simply by offloading repetitive and redundant data entry work through automation, AutoReturn was able to lessen the workload on the Tow Desk, thereby improving staff morale and increasing productivity, most notably by freeing the team up to devote the time savings to more value added tasks. Aus-Tex—Powered by AutoReturn 103 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Proposal to the City of Round Rock Exhibit "B" 1.7 ARIES TECHNICAL SUPPORT AutoReturn maintains an "Emergency IT Support" phone number that provides immediate access (24 hours a day, 365 days a year) to AutoReturn's System Administration resources. At any time of day, the AutoReturn call center staff can request a response to a technical support issue affecting the operations for any of AutoReturn's municipality clients. In addition to the emergency IT support phone resources, AutoReturn has a "Help Desk" system that allows for a wide range of technical support requests to be easily submitted through a user-friendly web-based screen or via email. All requests are automatically logged in the "Help Desk" system and routed to the most appropriate systems administration queue. AutoReturn's System Administrators monitor the "Help Desk" system continuously to respond to new requests. The "Help Desk" provides a very effective mechanism for users and other City officials to request action on a wide variety of medium and lower priority issues. The technical support mechanisms and associated service level commitments are already in place and operational for AutoReturn's existing operations. The same set of resources and capabilities will be expanded and leveraged to support the City, providing the assurance of a proven support organization with more than 10 years of operational experience. AutoReturn provides dedicated, 24 x 365 support for ARIES that is organized into three (3) tiers: • Level 1: Receipt of new technical support requests, information gathering, basic troubleshooting, and escalation to Level 2 as appropriate. The level 1 support team is AutoReturn's Partner Support team, with agents available at three redundant sites (San Francisco, Las Vegas, and Indianapolis). • Level 2: Detailed troubleshooting and remediation of any issue that is negatively impacting the performance and functionality of one or more systems. Includes prioritization of all technical support requests, assignment of resources to own technical support requests, and escalation to Level 3 and/or 3rd-party vendors as appropriate. Level 2 support is provided by AutoReturn's IT Team resources that are responsible for both the level 2 support of ARIES and the quality assurance (QA) testing for the product. • Level 3: When an issue is deemed to be a software defect or a shortfall in a given system's supported functionality, the technical support request is escalated to AutoReturn's software engineering team. AutoReturn's engineering team consists of four (4) highly capable and experienced software developers that are sourced from the best talent available in the industry. Requests for support can be submitted 24 x 365 using three methods: • Phone: ARIES users are provided with dedicated numbers that can be used to reach a member of the AutoReturn Partner Support Team. • Email: ARIES users can submit medium- and low-priority requests for support by sending an email to helpdesk(aD-autoreturn.com. Aus-Tex—Powered by AutoReturn 104 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoRetum Proposal to the City of Round Rock Exhibit "B" • Web: ARIES users can submit medium- and low-priority requests via a simple web page: https:Haries.autoreturn.com/admin/helpdesk (accessed by clicking on the "Help Desk" link on the ARIES portal/home page: https:Haries.autoreturn.com). All technical support requests are logged as "tickets" in AutoReturn's Help Desk system that is used to manage accountability for issues and to document all activity for a ticket, from the inception of the ticket until the resolution of the problem. All tickets are prioritized using a five (5) point priority scale that governs the required response time: Priority Response Hours Time to Initial Contact Target Resolution Time Very Low/Question Business hours 1 business day 3 business days Low Business hours (best 6 hours during business 2 business days effort during off hours) hours Normal/Medium Business hours (best 4 hours during business 1 business day effort during off hours) hours High 24 x 365 1 hour, 24 x 365 4 hours, 24 x 365 Very High/Urgent 24 x 365 Immediate, 24 x 365 As soon as possible, 24 x 365 Aus-Tex—Powered by AutoReturn 105 September 21, 2016 Proprietary and Confidential to Aus-Tex and AutoReturn Exhibit "Ctt Phase I —RRPD Towing,Dispatch and Impound Services Implementation Day 0 Phase II—Continuous Improvement Day 30 Day 60 Baseline Configuration Day 90 Project Management • Rules and Regulations Project Planning Rules and Regulations • Context Diagram g Risk Mitigation •Document Management •Stakeholder Communication • Project Plan Revisions • Develop High Level Facilities Review Approach • Obtain Baseline Configuration Data LIP Facilities • Stakeholder Security Signage Computer Equipment Staffing Communication Tow Company Requirements i • Company Requirements Tow Company Outreach and Recruiting • Equipment Outbound Communication Requirements Equipment Trainng • Driver Requirements i • Develop Tow Manual i ° Develop Training Material •Ongoing Tow Management I •ARIES/Dispatch .Onllne Training •Support Processes Operations •ARIES/Impound • Quick:Guides • RRPD Processes •Incorporation of new ARIES features Requirements •Roll-out to additional RRPD Units •Towing Programs Plan Details j LIP Customer Service Training •Iphone App Usage •Source System Review&Transition Plan Standard Processes •Other RRPD system integration •Process Identification and Outlines System Training •Gap Analysis Dispatch Training Design •RRPD Dispatch •Detailed Configuration Setup • Process Design Center •System Customization Design •Payment Processing Design •Data Enhancements •Auction Processes1 Communication i •RRPD Officer Communication Configuration and Development I • System Configuration • Incorporate Data Enhancements • Customize Data Conversion Process ` • Develop System Enhancements . Develop New Reports j Testing • Validate Configuration • Test Processes • Test Enhancements . Test Data Conversion 's i Deployment Go Live Final Production Build • Execute Data Conversion PPI Implementationn ee rouc ion Support • LIP Support • Dispatch Support CERTIFICATE OF INTERESTED PARTIES FORM 1295 1 of 1 Complete Nos.1-4 and 6 if there are interested parties. OFFICE USE ONLY Complete Nos.1,2,3,5,and 6 if there are no interested parties. CERTIFICATION OF FILING 1 Name of business entity filing form,and the city,state and country of the business entity's place Certificate Number: of business. 2018-340032 TEGSCO, LLC San Francisco, CA United States Date Filed: 2 Name of governmental entity or state agency that is a party to the contract for which the form is 04/16/2018 being filed. City of Round Rock,Texas Date Acknowledged: 04/19/2018 3 Provide the identification number used by the governmental entity or state agency to track or identify the contract,and provide a description of the services,goods,or other property to be provided under the contract. RoundRockTowing Mgmt&Logistics Towing and Impound services related to police-initiated tows by the Round Rock Police Department. 4 Nature of interest Name of Interested Party City,State,Country(place of business) (check applicable) Controlling Intermediary 5 Check only if there is NO Interested Party. X 6 UNSWORN DECLARATION My name is and my date of birth is My address is (street) (city) (state) (zip code) (country) I declare under penalty of perjury that the foregoing is true and correct. Executed in County, State of on the day of 120 (month) (year) Signature of authorized agent of contracting business entity (Declarant) Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.5523 CERTIFICATE OF INTERESTED PARTIES FORM 1295 10f1 Complete Nos.I-4 an(]6 if there are interested parties. OFFICE USE ONLY Complete Nos.1,2,3,5,and 6 if there are no interested parties. CERTIFICATION OF: FILING 1 Name of business entity filing form,and the city,state and country Of tile business Certificate N of business. usness entity's place umber: I I TEGSCO, LLC 2018-340032 Sari Francisco, CA United States Date Filed: 2 Name of governmental entity or state agency that is�aparty to the contract for which the C6rmi-s— 04116/2018 being filed. City of Round Rock, Texas Date Acknowledged, 3 Provide the identification number used by the governmental entity or state agency to track or-identify the contract,and provide a description of the services,goods,or other-property to be provided under-the contract. RoundRockTowing Mgrnt&Logistics Towing and 1171POLind services related to police-initiated tows by the Round[Rock Police Department. 4 Nature of interest Name of Interested Party City,State,Country(place of business) (check applicable) Controlling Intermediary 5 Check only if there is NO Interested Party. RX 6 UNSWORN DECLARATION My name is eA114 cI K-9,��J and my date of birth is My address is__6130 (street) (City) (state) (zip code) (COWItly) I declare under penalty of perjury that the foregoing is true and correct. Executed in A)'10-6 County, State of on the ..day of Affil-- 20/9 (month) (year) --4sigf�laf:lluof authorized agent of contracting business entity (Declarant) Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.5523