CM-2019-0116 - 5/3/2019s e "U
ENTERPRISE
SPECTRUM ENTERPRISE SERVICE AGREEMENT
The c uWmnw idadled babes rCuslomer) herby scknowledpes and agrws b the ConWWOM Terms of Swviw ('Tama of Service')
ntek rasped b any service ordats) pkkced by Cue r and accepted by Speo— hereafter (eech. a Savbe Order) and thh
AC -1 tsnstlhds the "Smvloe Agowne • by and between 0w clydmw and Charley CommW*36era Operdiq LLC on behafl of
IWO epaatsg nkbeidiaras pmvkkg the Sema[s) tkereundw rspadnen7. Ther Senloe Are ment is examded tend ellechre upon Ma
ktost dale of sW alure sal %M In the signsgrre Mock below.
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Urtless cache terminated in accordance with the Tema of Service, Vie Service Agreement &haw remain in elfed until the
espimt[on or termination of al Service Order(s) entered into under this Service Agreement.
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THIS SERVICE AGREEMENT HEREBY INCORPORATES THE TERMS OF SERVICE ATTACHED HERETO. BY
EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT_ (1) CUSTOMER ACCEPTS
AND AGREES TO BE BOUND BY THE TERMS OF SERVICE, INCLUDING THE ARBITRATION SECTION THEREOF_
WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR
RELATING TO THE SERVICE AGREEMENT THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION,
CUSTOMER IS GIVING UP VARIOUS RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY,
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Name
Date;
r.170M COWOEWW p"a 1 of 29
02017 CNwW CarrAmYcamns Al Roo Reeenad
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COMMERCIAL TERMS OF SERVICE
These Commercial Tums of Senior, in Whig al Atecnherht. Service Orders and other document pl*vG%d lwsundar. each of which
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SM eanparaI loran by Fellno A (oolecOvey. the lknics Atwensrhtor'lhtaster ApreemaH') by and batereen Customer and Charter
Commemicafto OpereOnQ, t1C on balWf of Ihaa opsiafhg uhesldlatles pmvWNV the Bervics(a) hereunder {' 7 (coledlvey.
the 'Partes' or each iubid aly a 'PW for the services sp N AN (The 'Sentcee') In each respedbe mlo. order (cacti a 'Servke
Ordl@4 The ANachmerhle to three Commercial Tema of Sawa ('Attcmmmls) hutiher deeebe Spee4um's Ssmas.
Customer undsremhds and agrees that coftn Services may not be avaltebla in all Spectrum service *ren and heat umn entrMhp Into a
Service Order with Customer. Spectrum at b disuabon. may uWtw one a more third parties to deliver the sbrvices (the latter. 'Third
Peng SaMess) The W" Petty Services may be subject In additiaml terms and comkions.
GENERAL
1. SCRVICE AGR!'MKMTERK. This Srrviee Agreement shat be *11001re upon the taut dela or Use sWahm required hereto.
This Swvke Agroement OW terminate upon on WMW Wn=w un of the that existing Sehvioa Order anMrad 'lido under this Service
AWwoma d.
L SUMCIS. Cuslomer shat request Servkes hemunder by sulmn0 g orders in a manner required by Spectrum hkfirh may irciat
orders placed via lsfeph", 9 A or papa. Upon Spectrum's acceptance of a service wdlagvy as kWkaud aNlrr by Spodrum's
rrdIlan acoeptma at by Speetnane dshwy of the Service. such service otdo(al coal be deemed an 'Order (or Service Order)
hrrehmda erhd sisal 6e deemed lrharporaled hub phis Sarvke Agnament
i. OROER TERM. 'alder Temp' (or 'Servks Pwkmn b to time period stutng an the dale the Services aro f nelimtai his sit malorw
rosp*rts and awilsble ter use plre'Tum up Date'} and aorplrp+ing nor lath numbs d months epeedWd intro Sark& Ordsr($j
Uriass otNrrhlea am fah kis an awpted Service ordS . the mw (or minimum) Num for Service is am (1) month ham to Turn -up
Date and Iho mi*mxn claMe b in esllatiMed MRC (delned below) for one 11I mahtl►.
ur�ees�Specbwn at Customer sleds to not the Orrddu� vrlpuu nWkrsW -provided to she cum at Waal SO rays in
edvance of the asphation of the then4aanent Order Teeth.
d. SERVICE LOCATION. Spectrum shat provide the Senicas to CueNmsr at on Senior address ('Servke Location).
i. AVAILASI.IfV OF FACILiTMS. Swviaa and asaodaWd products. facliles. equipment, Wstraea and (unctions will be avallable In
accords" with the Service AWeem*nt. whoa Ndnieay and operailanaly babbler. Speetrun's oblp Bort in dnNsh Services is
dependent upon Na *bft Io sewn and cath. Wthoul unnasarrobW expense. wA4d le faeStMs and rights for to canstruclion and
maintenance of die ruassary facilMWs. pole lines, ckub and equipment and to provide for the Installation of Mm lat>ilas required
Incident to on fumhhYg erd maints""M of tut Service.
Spectrum may Will come m1=11ons. ratine N piwide SaMoss or eseord rsw Services when necessary beauso of pJ the lace of
hansu ton msdim. tramsrni*gon capedgl or any athor faeltles or equlpnsnk p1 the hick of avallsift services. born or
Inlereonrh*clott v t tlha senkea or &Mss of other firwiders, (iii) any cause beyond Spectrumy control, (rev) arty order. law. rude.
regulation at and min :w that In any way reehlrb the provision or operation of Ilia 3erWeas or 1v) In the event of any prohwed. use. as
des WxW hwdn or In any Ala risme .
t. SERVICE LOCATION ACCESS AND INSTALLATION.
(a) Acom• Specttsn will require teeeenai(s access to each Service Location as nee*"" for Specirwm to revlew. kistag. Inspect,
makilabt or repair any Spodrum.provided aMpli-ern (Equip err) nrcassary to provide la Sar4m.
(b) H Customer owns or controls the Swvks Lcatlwo( Customer ymrn Spectrum permission N enter an Swvke Loallw1s) for
the anucse of such tight. H e Service Lacdw W not owned andtor controlled by Cuslomsr. Qntoi m vA obtain, wNh Spectrums
venonable assistance. appropriate dght of access. t such rV9 of &aces* for Spectrum In not obtalnad by ether Party. than
Speeku nft eblgs wa with respect to such Service Location shall terrtirrtte and be oarhe11 nig and void. Customer shall
pnefom 4 Wcorugdipn of On Services and Spectrum Equipment with my Customer or End User equipment. valeta of erwdae
set lerlh in an Attachment or agreed in willing between the Pwks.
(e)tris t SP"w may pefomn an itetslaton r*vaw of each SeMco Location prior to hstNallon of Na 8arvle*s
lrac*gnhrns or maps &f a Senke
Location. n Inho ft eWclrkM *rd o ufty maps, prior to the Installation rw.
H Speetrenh delsnrtinn tat tat Irstslsdert arudtor activation of euro or mora of tit Service arta haw neget[r& mhh:eghNnheea b
Speeban's pusw*W or commurdalbns rohm k ('NelwolO or of eriolse suer tacahfed aftuldes N Spaceman ot its
ewlorruen. Spectrrotn malar Nrmihw the nespectlra S*MM(s) 911od" upon %vftri notice to Cuatornsr at may require Customer
to- the aiiraIlon belohs proosectrtg with kntaftlion or activation of tiro Services.
Comt•NIEWr1L Pao * d to
440111 Chtnar fin. N iaghh Reuhvea.
(dl Sgibsoouomi hisdermacs b du ung t1w k" or any rascal Order Term, (q proper operation of F nt or provision of a
Sante+ k rue 1 neer unhetdai s or pouble es a mullof inter farw or ob*udm due to any cause stiar Ihan Specv m or (1)
such ikteAsrertosfabsbuctiort or Its cause may endanger. I do . harm or irpurs spectrum's pansorukN- Equipment, or Network
an t cause tedmW dMlarfles to Spednsn or Ms eustomem spm*wn may terminate the 111—Pad Service Omw4s) wwM4
kW* upon written nuke to Cugkx r.
(s) 5ft-B2RffAft Custmw sial be responsWe for necessary prepentlans at its b admgs) far daNwpy and I"tab an a1
Equlpinanl and ltuw Instalsben and ongoig provlslon of Services- gIckp ng the rebeatloAMSIUMP asn of Cuolanera squipmaxt. hmrtitrae end
UN a � ry physical network diagrams maps prior kwUlso rt ammo MnMnprovide
a work to beunundertaken by
spectrum.
Cusbmw sial not charge Spectrum, end sial ansum that Spectrum don out know any bas or e>pemes whetwom in
oxvmc on wqh Customads pmvWm of space, peva, err aeems es dose bod herein r ofhemn In oOWWdon with Customer's
pwF memo of b obpgatiora pusuwd le tltk esctiork and any such fees or esperms OWVW by any other and war access'
or using Ilse Son ces ( End Usen sltel be borne softy by Customer
40 hoNow. Spectrum wA sdradule ane or more kwWatlon vlslls wet CUMOr fr. Ctgbmmes sunwhed nprmerwlve muse be
present aming trsblatimm
If durtrg the course of Installation Spectrum dstanrMms addfkaal wont Is neoessary to anabb Spectrin to dahw Ota Services to
tis Service LocaOan, Speck= vA l nofty Cudanw of anyone time doses ('OTC'). M Cuskxnw does not agree b pay such
OTC by aaatading a revised Service Order whhx► Ilvs btakiess days of reosirrtp the same. Customerend Speebum slal each
fare On doW to bre *u" tin applicable Service Order. OTC may wrr7Ww constrwom costs, additional Service koblatiao
d+a Wsj, TOWY replacement. andkw anyotiur rwrse mm" waft or charges
CU, slonter 11101 If I CusloaWs computer or nahvork to appli abis Equipment to enable access to to Sarwwas.
SW be responsible Far - be restoration GOM necasaW I* address s" dhoecorrArd rawAft
andfat tgnss damages a"cly caused by Spectrums wotkmartft or insudwon of Service, trues boron to l
provided Must the bartrq a(
I10119 or iwentiork Of bsterars Wrouylr On surface of waft Cont attedsnall of peripheral quo -ent wkl not be dawned damages
but talar part of normal workermwie p.
At the Custemels roguest. SpecWm may perform insolation or matnbdance an was' ' or Mea oiler Wan during normal
business haus: provided. however, Customer may be assessed measonabls, addllanel OTC bead on Spectrums OCtrralir
incurred Isbac melannior odw Costs for such nomrouins itdatafan or maintenance.
If the ImtaliMm and maintenance of Service ars requested st kcallons watch mer may' — a- in Spadnun's sols opinion.
hazardous at dangerous Io Spectrum's a pbyam or the public or property. Spectrum may rappe b instal and mnideb suck
Swvta, and. of such Service is 11mrsh ed. may nquts do Custom to kaWl and nalnwin such Services In the eve of such
hazardous at dangerous corm Mons. Cum erter shalt dsfmd. IndemnMy, and twW Spectrum harmless from any clans, boa
damage, or odw 6abetly adsi g from the falafation or maintenance of such Service
Spectrum sial use resemble eSarls b maks Services ovehab* by the estimated service date sN Foch m the Service Order.
Spectrum shall not be llebbe kr any damages whatsoever reswx g firm delays in meatrg titre wstrmew service dais doe b
delay+resufig from nemrW iataf tea procadurn or event beywid Spockum'a cor"I.
Examples of deleys of Inslalation Wkids, w6hout ImMalan. datays in oblawrg necessary reptatogl app VAk for conswcOUL
delays in nbbtrkitg ngWoPm y approwb, delays in actual conviction work being done by Speckurn's vandor(s). and any data"
due to any other prmida(s) whoa SpKbwn Is nlftrg upon such paovldsr(sb to reel such estimated due dais which Is beyond
Spadrumi conka6
In lite event dial Spectrum is unabis to Wal da Servbee in accordance such da agreed upon schedule me a resul of
- CUM -see (or arty End UWO Micas to daivwr any required materials. support or tntarmatlon b Speckun;
i Cusbrrer's (or any End War's) blow to provide access Io a Service tmwM or
vi. Spaetnan not being We to obtain soma to egWprnenl of SO&O a at Sia Service Location as necee ry far intalafon of
the Service. Oen Customer shat pey Spsetrurn a OTC at Spectrums Man pnrs& not kr any i stansoon trip made by
Spackum and an additional OTC for sack subsequent tdp necessary to perform the Service wntafalon
(g) Onodw Vkh Spectrum edit need perioele access for mspeclon. operation and maintenance of Ra Notawrk EnW le
emergency slhufons. Speoiteu ori obtain approval from Customer (rot to be unreasonably withheld r de"a)ad) before anteri g
tis Isrvtca Location At Speckunle request. Customer. ora representative deOpoW by Custornwr Wei accompo y spacku m's
ornployees of agents Into any unoccupied unit for airy purpose rdat:4 to Via Equomm
7. IAUIPMENT AND MATERIALS.
(ajResponsbUm wd Sabouards Except as mharmse provided in Ibis Swoke Agreement or any Service Ordw(s). rrw.tiw Party
steal be respenxbla kr the naitlenerwe or repair of cable sbcInx*:z. siuct rse. aghrpmot or naWdds -surd by Ser *Mr
Party. wNwed. 11 f. that subjad k ger mdwWka m knitatons sat kM In fits Service Agrernant cad+ Party Neal be
CONFEENTIAl Psaa>tdn
GWt6Cnfmr Caranueeakna Aa Wpaas Ricrac.
respans" left other for any physical damage or harm such Pady Causes to the COW Party's pa venal err nal pmpaly tmnh
In negligence at wM U misoardud of such damage COYtaq Party.
Customer shat
I. Sa eguard Eghdpnamt agent omen.
N. Not add other equipment) nor move. modify, duaab, aier. remove nor atemw im temper wkh any porton of the Equlpme nt
NI. NO hie nor permit anyone other gen personnel aumorimd by Speehrm actino in Mayr oMcW capacity to perform any
work on Equipment and
Iv. Not mere nor relocate Equipment to another location or use it at an address other thm to Semos kmabon wdthab the
p Wition consent of s3pecimm.
Any Wtaulfgdtsd cc ' ' "IN Or other WF"dng whir the Servieas er EQUVM A shell be Cause for inmedate suspension of
Sovkos. TwmitWw err Vile San= Agnwmrit rdEr tergal acdmL end Spedmm $ M be milled to mcwwr damages, Induding
Me value of any Servicers andfr Equlp"Wd abfarad m violall m Of On Sarvmce Alreemeal in addldon to reasonable eolaation
caste &KbWIM reasonable etl, ey toes. Shouid ray a Mann. or Signe! amplification system for use in connection wd/n
cw modcalon equip op hareafter be Installed at On Service Locabo ivied interfaces whh do Services, Spectrum sheal not be
Obligated to drgdh& a signal a tie Service Location baler than the highest quaff which can be M ftwuid IM, -, addilansl
cost to Spadnam as a resell of such intedwence, unci such line as On idnleceace is ebadnated
Customer shall be solely ammaefte for ascurig and manlamq any and a' Customer equipment, ndudi ng. ttut not Whiled le
Private &WCh EahWeas (ind"diaY otet non.Sp OMM swidea. mMdW*. M&; h and Trunk r- ant (es dsinad in
AftchowflB,whars, sppira"
Po)Custaaar shall be responalb o for cane implementation of reasonable sawky neenaes and
pmesdums wbh caapeol to on of and access a me Service Landon Serace andW Equipment. Speekum may susps nd the
Sry neer +pen learmhhg d e breach of socu ft and m attempt le coiled Cudomw tin advw". u pradkahte
(c) Customer shall ensure that ere Equipment al Cuslomer's and End user' Servin Locates p) reneie free and dear of st Mens
and omen Wx*noes, (h) ra not madilled or eiared by any Person or mhNty other len Spectrum. no is not vAod to accident
rafsuae. abnamnal wear and lar, neglect, of mistipbnad, pv) Ls sol damaged In connection wMh any aquWfWWd at soMwre with
which me Equipment Is used and not wppi.d by SPOCIeum (v) a not damaged by'gids. and (vip is not used with any soli re
not supplied by Spectrum to use with such Equipment.
la
any other provision contalrud m Ns Service
(d)Instelled or prodded by $spectrum we &W ddug alWays remain lite propeRy�of Speecbon. lei nal ent is tha become Equipment ebore to to Service
LOCOW, Ord most be reamrnad a Spectrum at any line SSamoss am discor eeted In the Condition in wAdch ley wrote received
subpd to ordinary wear and tsar Cu:tomar Will not eel, lease. assign nor encumber any Equpman. Customer shall not obtain or
acquire lite to. Interest of right Onduding kNMeduol wom y fthis) In Ow Service or Equpment ORW than to the Nmtaad shmtent of
use rights eruproWy granted under On Service Agreement.
Cudww Is
vdlhnullirN PNMN*PBXs rd b
kc last ee Cuslmmeror mite., wmed provided CPe any cw4arnar prem' es equipmerd
i
so * responsible for amt dnrges associated with such CPE or Third Party
SwWcas Qnduding masa assodeted with PSXs, calling card(s) wAW access numbem regardless of whether such use p) is
summdssd by Customer management or (9) khrohes traudubm acihdtyj
(a) CRISIS) ('� W). d Me dbwaton of Spectrum, Cas ysfel nth Or Meow d Service Agrennenl antler Sarvica
of Crsfmmr to moan or show Specktm to rebwo the Equormmt wllhon to days aMar Servicesle ewe is enaled will menta „W a
denier to Customers scoamt equal to *'tear Spectrums applicable unrotumed equipment change or Me rata' cost of
replapmerd Of the uraaturmed Eghdpmer%L if appicaM. Custonw sha7 pay for the mpair Or replacement of sty damaged
Equipment PrA repeirs or replacements
mataialhoorl meniship detects, together vAth any cub osihaned by Spectrum in obis ning or stion"ng a mW m possasion of
earth EquipmrK i ciuditg ranmahle attorney fns.
S. STANDARD PAYMENT TMML Customer shat Pall ream" and norm urft chrgealWas fa the Services an the arra"
spsdied an to Service Ordar and ear appicaoM dhupes as deactibed In Mile Service Agreerrerd.
W %--. Manmy reaari+g Berges ('MFtCs) spadMe to the Servi*s) provided by Specth m sed ThrW Pang Swvkn and
Berges for non -use -based Saviess, are due prior to tie month to Harvie Is delivered. Customer may be charged an OTC ler
construction. SwAce is Balk a dmge(sj, repair mplacamenL amdlot arty other mmnrscumg costs or charges.
view dhatpea).�Car" bRCaes will be i w dsubjsd to iroeares atiribuleble l ahvvry of chs respective use saWtK Snvlw (agi. pandfor
Oar simlar mats 4mPosed Won SPs chum. Spockorn 00 Protide at least pr notice tomer sa�a
me 'RCS.
CONFIOWOL Page d sf M
CtlelltCharterCWmWdcxacea JusRhjjhpRewrvad
Spectrum will not defer any larges whtia Customer awes int. subsidy, discount or credit hon any N*d pony or
goverment anmy. and Customer shall Items ere obfgabos to pay al charges regmdtess of the slabs of arty such reimbursement
subsidy, dbcomtt or credit.
(b) Tatem. Sweharaas. and Ftra MRCa and OTCs do not itdwde taxes hes or surcharges that Customer must pay. ImdudYtp but
not 111 to appUable oaks. usk prepnty, excse or aster faxes. banchin Tawe, and governmental rfiwes (eahrdig froo ms
less) wising under this Service Agreement. In addition to any outcharga est may be imposed to meg be pemOod! under and
consistent with aptiftble low. If a Customer wishes to dein tax-wantpl status. than Customer must supply Spectrum with a
copy of Cuebmafs tax aumpton doeumam within 15 drys of installation of appllasbIs services. If Customer supplies such
documentation alter that. line. Specbum will appy It to CuslonWs socourd an a prospective besa. etsw ting Specum at Nast 30
days far processing. To the wdwt such documentation is held irvalid for wy reason, Customer sprees to rainburso Spectrum for
any tax or fee ga6Kty Irhdudlnp wxbtaht Emtiation raleted itensl and ponabias ans ng bum such' -1 documentallm
Tax -eon" status atoll not relieve Cuslamar of Its obliptiot to Day applicable handhise leas or oxer nom4ax fear and
ewdarges. Spaehum marvel the right, kom tins to We. to cheap Qts suichargss for Servicer under Cis Service Agreamwd
to reheat incurred cosh. charges. of obligations imposed an Spectrum to the extant prrnditeck required or otherwise not
I I I -d under applicable Now (s g, unMrsaf ow fund (IUSF) dwgas. hat).
Furthermore. Spectrum siet have the right No rammer from Customer the amount of wry slate or bowl fees or Ices wising as a
nsdl of this Swvioo Agreamemt which are Imposed on Spectrum or lis swvkms, or oQherwfss assessed or atulstod based an
Spechum's recalpts from Customer.
To tie extant deal a dispute arias under M Service Agnamant as to which Pony to Cas Service Agreement Is liable for fees or
lases based an such Pwlys net iucwns . Customer shat bear to burden of proof in slusaig that the les or tax a imposed upon
Spechum'a net Iescarte. This burden may be eaestied by Customer pxpdaclxg wr'Rw docniotatot from CM jrbuftilon
hnposbg the fes or tax Indlcehng Thal the fee or las is basad an Spaetrmis red I .9 1 e
Caetoner admowlydges that uxenrtly and ham lima to time, these is uncertainty about the regulatory danflicotion at some of
On Sondcas Spectrum provide and, eorsaquwgly. uncertainty about what hes. taxes and surcharges are due from Spectrum
andfor t% customers. Cuskaw sprees that Spectrum has the NN to determine in ds sake discretion what lees, taxes and
srmdu ss are due and to colied and remit tern is the retevani 9evenunwttal subhorites. whdfor to pay and peas them through to
Cu I r. Cildomer hereby waives dry Cairo 3 may lave regarding Spachum's entiadbeh of rowAgwim of such hft loxes and
surcharges.
(e) Chinn Raarr.w. Any charges assodated with Sema and Equipment Installation changes, or oddbans requested by
Customer subsegrremt to exaeuthq a Servtoa Order hr the app3cWe Servies Loralbn we the sola financial responsibility of
Cusionr Spectrum shall notify Customer of any additional OTC$ andkr adpehaants to WICs assocated with a applicable to
suds Custamor Charge regrsah prior to meirg eery mreh dung!. Cummw% farAme fo eoo.pt such additional charges wikn 6
bush an doge of reeairitp such notice aha • be deemed a moctior by Cudornw. and Spectrum drat not be table to pedarm any
wodl gimp rise to such charges. For accepted charges. Customer dab be assessed such additional UFU and/or o4nimerts of
the MRCS rJfet p] In advance of hnp$meMation of to dmga request or (b) beginning on Cuslomsev nett whdkr subsegvero
invoice(s)
(d) Seeytdls and Reams, It Custornses misuse. abuse or modi irbon of the Services. EW pard or Netwadt mudis In a vteb to a
Service Locallm for ImpocbmL correction or repair. Spectrum may charge Customer a slim Wait be as. well as charges for any
resutiiesg Egwp wd at Network repair at repiscerent which may be necessary.
H Spedrwm responds loo i Ice call htlliated by Cusloriw. end Spectrum reasonably determines that the Cause of suck service
all is not due to a pablem snit from Sp ctno s Hot* rte, but rather Is due to Oustwhw-goaded or Customer-owRhed
epurpaot or farllt". or a Ihid party not under Ch&Aw% Control or dsacdon. Customer must Compensate Spectrum lir to
service cal at Spectruan's thwHiraAd" commercial ercial rates.
9. tM&NDhoulew Customer mast provide written anotia to Sp$CWm of dry disptded verges wafra 90 days of the ieroke daft an
wh Kh the disputed Berges appear for Custoser to renlve any credit Chet may be due Customer must have and presort ■
reasonable basis for d"u" any amaml charged Customer shat no be esti lad to dispute service changes rum request txedils more
Can 00 days horn the payment date on hnoioe fa such SonAce.
(a) We FW, L%ckpmed amours red paid v t h 70 days of the lima" data Shall be pest due dad sugact to a late fee of 1.5% per
month or In mnmmum amoral permitted by low.
(b) No If Services aro suspended due to taut psyment Spodpnu may require tial Cusmmsr pay ave past due Charges, a
recamact fee, and one or mmora MRC& la advemo bebm recamectbg Servicer.
(e) Cdaetivs Fan Speehhmm may duwp a reasonable esrvla fee hf all retumed deft and bank card, crag card at aloe
carpe Cart drwpt-0acks Customer shall be responsible for $ti urpenses, hsettdig resson obb sawn" fees and wbcton
Cost hucun - by Spectrum in collecting any unpaid amounts due under the Swvtee Agreement,
CCf1FVGKttAL Pees S ai n
CQate Charter Cammu nicaaeaa. AN Flphls Raiew"d,
10. Customer sissy also be responsible for d amts of collection al ovardus amounts krcured by Spectrum (Indudhg reesonabis
anorneyer hes;.
H. [I Spectrum tris b prosect a rheye to a timely manner. suds Faikrre pet sol arhsbtule a wtMr d the charges for sine services b
uAtch it melalas, and Cusbmtr she be raspenshh for and pry such charges when les+ — in accordance with Nese payment Iarrnn.
(a) Spectrum shah have Me right to verity Cuslemers aedil stmdng at any bre. Additn*. Spechum may at any time roquke
Cuftum r b make a deposit andler advance papnw& The deposit regnestsd wN be In cash the aquluWiri W cash. or a bank
credd cud or omml debil auNerizallm and does not relieve Customer d the retponoi6fr Per to prompt paymentd invoices
an presentation Speckurn may deduct amounts ham l e deposdt, bo any bank or assns card prowled. or udtlze any other meas
d payment avafsbb In Spechum, for poet de amounts.
(b) Bundled PlIckez. If Cwtomar has selected a bundled otter. meaning a discounied MRC for ragmM more am one Spectrum
Setvke ('Bundle'), then the folovMrg carhdYions snap apPM
Q) in consndsallon For CuslooWs purchase d s1 Services In the Bundle. and any wish moped b Net period of Wm during
which Customer contkmues b pachaar the speak Services in such Runde and during which such Bulb Is In elleet. On
comelolk d;seourd to the Snvieas In with Bunce encored pursuant to the Speebm program govei J- such Bute. wlfi
ba n}leeted h theMRC Far to respeetrw Serwena.
{p) fives dnsoontiraslien or Iemnketion by Caslaner of wry Service carpo e of the applicable Sund!ss the pricing for the
remaining Smmci [s) shrill revert to Speanen's unbundled pricing for such service(:) in dbct at the time Termination I day
applicable to the Services ander this Service ApreameM sW no 1- remain uncharged
IL ADMINISTRATIVE WED SITE. Spectrum may, at ka sob option, make ere or mons adrorhhallve web Haas available to Customer N
canrecNon with Cuslor er's use of the Ssmcas (each on 'Admmmstruers Web Sob'). Speebun may furnish Customer with one or
more user fdardMicatlore antler posswoods for use on the Adoinatrabve Web She. Customer shall be responsible ler the
confidentially and use of such user identacadons arwar paseworda and shag inmrmsdlately notify Spectrum N there has been an
reeuchrized rebase, weer aper campoondes d any suer kkwAc duan err password In add ion. Customer apses that Its authorized
users shall keep aonfidenlial and est distribute any kmbrmsl on or aNer matelots made available by the Adan -I In web SU.
Customer shall be sauce reeponsbk hr all use of the Adminlatrsdlw Web Site, and Spectrum shall ordy be endued to rely an so
Customer uses d and a Awaslon to the Adnlrisballve web Site to autihor — by Cusbosr Spedrum shalt net be Mable for any Ioas.
cost. expense or other tleblty wlzi g out of wry Customer rsa d Nhe Admirwrative Web Site. Specourn may change or dlseortkaw
the Administratim Web Site. or tusloeers right to we the Adis searWe web See. at any time. Additional hums and policies may
apply to Cuslomera use of Ne AdminiskaM Web Site These terms and poikles wdt be posted on the eta.
13. NO THIRD PARTY HARDWARE OR SOFTWARE SUPPORT Cuskmher is Mspanbta for Ne lestafatan. repair and use Of
C sloner4pippfed third pay hadwo andla software. arcltdag without tmrtatlom any necessary ler the use of third party servicaa.
Spackum does rhos wippeR Iltind P+rt1r hardware err eertwarr used In cor#haxfim with thbd party sam ca er uWpled by Customer. Any
gusstioas concerning tltrd poly ha dwae ore -foe 1 sboutl be directed to tris provider of Uel product. Speck" assumes no liability
or respersl6Wy for the Insteltatlan, malnlensnp, eompekbiily or performance of Oft party tallows. or any Cudomet4upplled
htrdvwnt or sotlwo re vvft be Sennas. N such third party equipment or salbwtre impairs the Semites. Customer peg rasa. table for
payments as agreed (11 any) without ncouse for , - h or prorated refund for Ne period of i pNmariL Spectrum has no respostoWy
b resort the dttiarlies cursed by such third pony equipment or eaftan e. If, at Custamals request Spectrum should attempt b
resolve dNlladdes caused by such third party e"nuoht or adawsm, such erkeft shall be performed at Specuum s dismiion and at
thernsxrmerd caravan" malas and tams.
14. CUSTOMER USE
(a) NO RESELLING: Customer shall not ro-W or re-distnbute (whather for a Ica at allsomAse) motes to the Serwke(s) or eya omr
capacity, or any peri Nurect In any merser oOer Nen for Cuslemers Internet business wbhout the axprots prior written torment
d spectrum.
(b) NO tid,EG& PURPOSEIUNAUTMORIZEO ACCESS Customer shat nal use or permit third psrtite b use the Sw**s)
Induding the Equipment and selb are provided by Specirm for any degel Puha" or to scNave unauthorized access 10 any
computer system sallwave. data. or ether eoppight or patent plected realedal
(c) NO INTERFERENCE. Customer chap not Imaders with ci ho bawl rneW use of Equipment or Services or dhrtpt the Spectrum
Network, backbone. nodes or clow Services. Violation of shy pert of this Section is grounds for Immediate Termination at bis
Service Agresmant andpbr allSema Orden in adMm to any other rights or remedm Spectrum ray haw
(d) APPLICABLE LAWS. With reaped to Custonnses use of ft Service lmdedng the homes on err use d emir uartrt w Ue
Service). Customer char can* whh SM applicable taws and ..gulatiore In addition b the to.. of this Service Agreement
Spectrum shell have the right b ardil Cratonees use d Ne Swvk a rwnotdy or offiw wee, to amen cempsance with its Servos
Agreement.
(e) ACCEPTABLE USE. Cwbmsr shall net use, at lbw fisc Services to be used, M cry mareer dial would vefals to applicable
Spectrum Acceptable the Pohoea or tint would cause. or be F3ey to puss. Speeneo to qualify as a •Amend 911 Service
Provider as defined ler 47 C.F.R. §1I.4 or any successor provision of Ne rubs of the Federal C,arummlcallen Carmnlosoon. For
avoldrms of doubt. Customer and Spectrum agree that any More to swisly fie covenants sal Forth in to p MCMAng sentence
shell corsets a mals" beach of the Mosler Agreement.
COMFiOENTAL Pace s of"
62e1a ChWW Cosm intoaa. At RVft Rat rvsd
IS. GENERAL CUSTOMM REPRESd9f TATiONS AND OBLIGATIONS. Cudornsr mprasuds to Spectum (a) int Customer has to
aWhorly b execute, deliver and wry eut the to.. at thlu s.rvtc. Agreement and asseda4ad So vks Orders end (b) that sits End
Users and any person who accessas any Services trough Cusbmds equorsent at the Service loralla4 wil use the SwAce
Network w dbr Net a 1 hdUWs In an approp isle and lapal manner. and will be subject b the teems of tris Service Agreement
Cushrrmr is msporlskie far anstakg is End Users comply w'Ih pro lsin of tits Scribe AgmemeM Customer shel be resp , 11
ser aA saris b and use of the Sella bymesas of Customers equipment, whOw er not Cwlorw has krowtedga of err su0wrizes
such access or use. Cuslamsr shall be solely Babb and responsible for aN charges Incurred and me conduct through eller auttatzed
or unsudwrnd use at the Service.
As between ds pulles, Customer Is solely respam ble for 1a) ad use (ver oMer or not =Awrzad) of tM Bake by Customer any End
thwr er any unautltaized person errant which we shall be dawned CuskwmWs use for purposes of ids SwAoa Agreernan6 (b) all
cmAenl Mat Is viewed, stored or bnsndfed via Ow Service. as appfeable, and (e) al Mkd-poty dhergss inu eared br narcnarhriae and
services accessed via fro Service, l any. Cuawmer Mass to weJam b equlymaM all sailwam. and b ensue plat mach End Use
Corhtornra b aquipnunl and sefhvara, to po ledruieea! spa illations tonne Servicepr c o ldmd by 9psesnnl nom tune to gme.
1S. PERFORMANCE. Spectrum will use canmocl Illy reasonable •fiats In keepkg wlth r ori kidusby standards to ensure pet the
Service is avaNsble b Customer 24 hours per day. seven days per reek. It Is possible. howewr, that pen will be Intemr wo of
Service. The Sarvkw may be unvailable fro n fte-Wilme old to for scheduled or unscheduled ma nlanance, Isc rscal dllicdlies or
for o#w reasas bayand Bpeakuns ro wnable camel. Tempo" service InewuptaKfoutagas for such reasons. Ism a service
bhmrptoosfatapea caused by Cuslamer. Is agents srtd onpioynes, or by a Faea Majeure Event. dhrl not const uts a failure by
Spednrn io polonn ft -11 -alk under Mis Service AgreamaM, and Customeredl not hold Spsekan at hull br bas of Cuswnw
ravemm or lost employee pmdrdh*due to Service oulaga.
17. MOIMTORM O. NaUIPMENT UPGRADBb AMD MOO11FiCATIONS. Spectrum has the dgtt, but not the dttlgaton, to upgrade nerdy
and enhance pia SpecVwn nabvork it 18Ytp EquVlranl and raWed linivonk ! sod to Ssrvko end tab sny aches that Spsckurrn
dams approptau to probed andfe improv tM Serines and Its tedltee.
Spectrum shag have the rlgK but rot the oftaf L to nhahihm and rami and cammunkstiors wil h Cusbnter regarding Custornmes
aaeerrd or Services for the purpose of sswka quality aatumnc�a
18. DEFAULT, SUPENSION OF SERVICE, AND TEMIMATION. No wgnss or I pill waiver by Speclnsn of any event of
acriompliance shell In arty way be a waiver of any leather subsequent evert of noncompgance. Nalhhq harakh. Includaq turn w0on
d pts Servke Agreement at any Santa Order(s) shag relsve Customer d Its cblp len b pay Specir m ai wriou to due.
(a) Default br Cuatoewr Cusbmar shag be b dwWA under tfnb s.rvia Agreamni i CuMo nor dao ora or mom of the kho -ing
7hkgs (cads kudlviduragy b b Wrgidand ■separate avant W desert}and Cesbmer fags to eked such such nanoompgance
within 30 days of recelpt of Ywtisw notice (bahulC �
1 Customer Is mm than 30 days past due wish respect b any payment squired herauuder
ill. Cudemer otha w has 464 to comply wlh the terns of fids Broke Agmemeru.
(b} Notwithstanding any of er term or provision ren this Service Agreement, Cusiornar sten have ilea
fight to With ah a Service Order. or thx Ser ce Agreement In whale or park at any time upon *My (30) days prb►wrieten rota
to Speckun , sod subject b payment of ace outstanding amounts due. cry appl eable Tominatbn Chergss, and the ran of any
Spac uum Equipment. to the evert Customer ear ab a Suviee Order prier to Speck= aekudljr delver" Services. and In to
evert that Speck mh rock, west uclnn or krataltdon costs or chargee prior to such carratedon, than Cwbomer shall rewbAise
0pednon for such chaps adually khcunad.
(e) Soediun i !dells let tTcu mvid. Tervelnale find amAr a Termmillon Cbrhte. M Custmaer Is In Deled, Specuun ding have On
right d les opd=L wWwd pricy rad, all M addtisn lo any other ripple of Speetnan espressy set toll In eta Servlee
Agreement and my Wier moledles It may have under applicable low W.
Immedlelely surpend Services to Customer untl such trne as the undwMM noneamplence hes been corrected wil ori
attesting Custamera an-goitg obligation to pay Speck= any amounts due oder On Service Agreema d (e.g.. the MRCS)
as A such suspension of services had not Ialm place.
•. Termaeta the Sarvioss, pts Service Agmanrnt or plea appbabis Service Order(s).
H, t Termination is due to CuOmW Default o;@ NeebdWone by Customer br conm sm. Customer must pay Speckum a
Tema tion charpe (a'Tominstign Siml which the partes recogntm as Nquldatad damages. This Tondudon Charge
shall be squat to 100% of the unpaid balance al the MRCe that would have been due tvoughmd fie oppgcebM Banks
Parted pis 100% of (1) the edalnafng baler= of any &WWI OTCa plus (2) any and all previously weevsd OTCs.
n The provisions of sections A-11. 14, 20.21. 27.26 and pro Algdsrie is shag survive the termination or espkatbn of the
Service Agreermrt.
(d) Dahnfil.blcSpectkoo SpW*r!n shat be in dshrdt under sus Service Agraentert M Spm* m fell& b eanply wIM to terms althis
Service Agraament andlar any or ad of to applicable Saha Ordar(s), and SpecMun fob to w wdy each such norhanhpWnca
or WCwrren= wMM 30 days Wf mosipl of rotten rectos troen Cusbmar wsaibkg in reesorebN resat sloe ratrra, saps and
extent of cess detau0 or natcomill Pe ("SpecUum Desault").
(0)
CONE NTNL Pate7dis
02016Ctw WCom rariCSsoaa. AtAigkb Reserved.
L M the want Clufomr wishn b Un drise a Service wltroul curse. Cuabomar shall be fable for the %ro* Termkok n
Chages n desrJl in Secdon 19(b) above.
IL Custom shah have the W st ea opllon and b addition IQ aN MW remedis a may have. b (emlrlate any appftolo
Service Ordoft N the undeiVrop event eI9pedrum Dstadl Is imNad to Services par under dw appepbb Service
Onlr(s), aria t mr m to this SrWm Aprerrrm N Iles urhderying avam of rrcl Spaehum Dabull le ewl so Waited.
NI. If Termlretao is due to a Speewm DsftM Specuum shat reintEueo Cuswm for any pnHaid unwed MRCS ell bA"
b such Ism*mInd Service Order(s). In additlan. N Temdrmlim is due b Speck= DaWA within one year of the appeeab4
Tum -Up Date, SpecXtan shah pey a Temdnailen Chage, which the padres mcoghdze as kitionted damages, eATuet b a
pediort of any OTC *el has already bean paid by Customer b Spectrum relative to Service al the eNss covered by On
unnira id Service Onkr. Tha TemYmllcn Chaye shall be equal to the product of a) No number of morift (Including padlel
months) reme`akhg h Ilea lrhule112 nhardhs of ere i►Bal sarvloa Period el the time of Te mmalm Wises b) a mho In which she
mm aW is the total of OTCs paid to date and the denorrmalor Is 12
19. LIMITATION OF L.l D&M. PLEASE READ THIS SECTION CAREFULLY, IT CONTAINS DISCLAIMERS OF WARRAKnE9 AND
LIMITATIONS OF LIABILITY.
DISCLMER OF WARRANTY. CUSTOMER ASSUMES TOTAL RESPONSIBILITY FOR USE OF THE SERVICE AND USES THE
SAME AT ITS OWN RISK.
(s) SPECTRUM EXERCISES NO CONTROL OVER AND HAS NO RESPONSIBILITY WHATSOEVER FOR THE CONTENT
TRANSMITTED OR ACCESSIBLE THROUGH THE SERVICE AND SPECTRUM EXPRESSLY DISCLAIMS ANY
RESPONSIBILITY FOR SUCH CONTENT
EXCEPT AS SPECIFICALLY SET FORTH N THIS SOME AGREEMENT THE SERVICE. EQUIPMENT AND ANY RELATED
MATERIALS ARE PROVIDED'AS IS. WITH ALL FAULTS,' WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR
IMPLIED. INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE NOM-NFRNGEMENT. SYSTEM INTEGRATION
DATA ACCURACY, QUIET ENJOYMENT. MERCHANTABLITY OR FITNESS FOR A PARTICULAR PURPOSE.
NO ADVICE OR INFORMATION OWEN BY SPECTRUM, ITS AFFILIATES OR ITS CONTRACTORS OR THEIR RESPECTIVE
EMPLOYEES SHALL CREATE ANY WARRANTY
SPECTRUM DOES NOT REPRESENT OR WARRANT THAT THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS_
PREVENT UNAUTHORIZED ACCESS BY THIRD PARTIES, WILL BE UNINTERRUPTED. SECURE. ERROR FREE, WITHOUT
DEGRADATION OF VOICE QUALITY OR WITHOUT LOSS OF CONTENT DATA OR INFORMATION. OR THAT ANY
MINIMUM TRANSMISSION SPEED IS GUARANTEED AT ANYTIME.
EXCEPT AS SET FORTH IN THE SERVICE AGREEMENT. SPECTRUM DOES NOT WARRANT THAT ANY SERVICE OR
EQUIPMENT PROVIDED BY SPECTRUM WILL PERFORM AT A PARTICULAR SPEED. BANOWEYtH OR THROUGHPUT
RATE,
IN ADDITION. CUSTOMER ACKNOWLEDGES AND AGREES THAT TRANSMISSIONS OVER THE SERVICE MAY NOT BE
SECURE.
CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT ANY DATA. MATERIAL OR TRAFFIC OF ANY KIND
WHATSOEVER CARRIED. UPLOADED. DOWNLOADED OR OTHERWISE OBTAINED THROUGH 714E USE OF THE
SERVICE IS DONE AT CUSTOMERS OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY
RESPONSIBLE FOR ANY DAMAGE TO CUSTOMERS OR ANY END USERI CPE (WHETHER COMPUTER SYSTEM OR
OTHER EQUIPMENT) OR LOSS OF SUCH DATA. MATERIAL OR TRAFFIC DURING. OR RESULTING FROM, CUSTOMER'S
OR ANY END USER'S USE OF THE SERVICE. INCLUDING. WITHOUT LIMITATION. VIA SENDING OR RECEIVING,
UPLOADING OR DOWNLOADING. OR OTHER TRANSMISSION OF SUCH DATA. MATERIAL OR TRAFFIC.
IN ADDITION, CUSTOMER ACKNOWLEDGES AND AGREES THAT SPECTRUMS THIRD PARTY SERVICE PRONIDER3 DO
NOT MARE ANY WARRANTIES TO CUSTOMER UNDER THIS SERVICE AGREEMENT AND SPECTRUM DOES NOT MAKE
ANY WARRANTIES ON BEHALF OF SUCH SERVICE PROVIDERS UNDER THIS SERVICE AGREEMENT. EXPRESS OR
IMPLIED. NCWDRM BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON4NFRINGEMENT
TITLE, FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION. DATA ACCURACY OR QUIET ENJOYMENT
(b) L AIN etas *ming the Service Pedod. SpecV= ww.* that a wb usa cmmardelly ramoneble siforb in
keepbhg with b"Iry slaedads b aura to Serrfws In be ova labia b Cuabmer.
THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL EXPRESS AND IMPLIED WARRANTIES
WHATSOEVER,
WITHOUT LIMITING ANY EXPRESS PROVISIONS OF THIS SERVICE AGREEMENT. NEITHER PARTY SHALL BE LIABLE TO
THE OTHER FOR ANY INDIRECT. CONSEQUENTIAL EXEMPLARY. SPECIAL INCIDENTAL RELIANCE OR PUNITIVE
DAMAGES pNCLUDOG LOST BUSINESS, REVENUE. PROFITS. OR GOODWILL) ARISING IN CONNECTION WITH THIS
SERVICE AGREEMENT OR THE PROVISION OF SERVICES INCLUDING ANY SERVICE IMPLEMENTATION DELAYS
ANDAOR FAILURES. UNDER ANY THEORY OF TORT. CONTRACT, WARRANTY, STRICT LLOJ31UTY OR NEGLIGENCE.
EVEN IF THE PARTY HAS BEEN ADVISED. KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING LUTATION OF LIABILITY SHALL NOT APPLY TO ANY OF CUSTOMERS PAYMENT OR
INDEMNIFICATION OBLIGATMW UNDER THIS SERVICE AGREEMENT. SPECTRUM'S MAXIMUM LIABILITY TO
CONFIDenrIAL Papa a of n
CNIG Owls Caeamsdraeose M RVIIS RnervId.
CUSTOMER WITH REGARD TO ANY SERVICE SHALL NOT EXCEED THE AMOUNT. EXCLUDING OTOS. PAID OR
PAYABLE BY CUSTOMER TO SPECTRUM FOR THE APPLICABLE SERVICE IN THE THREE MONTHS IMMEDIATELY
PRECEDING THE EVENTS GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS APPLIES TO ALL CAUSES OF ACTIONS AND CLAM. INCLUDING BREACH OF
CONTRACT. BREACH OF WARRANTY NEGLIGENCE STRICT LIABLRY. MISREPRESENTATION AND OTHER TORTS.
SPECTRUM SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES ARISING AS A RESULT OF THE
UNAVAILABILITY OF THE SERVICE. INCLUDING THE INABILITY TO REACH 911 OR ANY OTHER EMERGENCY SERVICES.
THE WABLITY TO CONTACT A SECURITY SYSTEM OR REMOTE MEDICAL OR OTHER MONITORING SERVICE
PROVIDER OR ANY FALURE OR FAULT RELATING TO CUSTOMER•PROVIDED EQUIPMENT- FACILITIES OR SERVICES.
daTn
sole oblpatllon and by
remedy W11% respell fie Cu I t mug be nude wthin 90 arts breech of the wanaMy SM %M hereto a pmrabdafter do applicable SwAces. hm been parlonnst s
refund of On fen pall by Custorw based on the ponsd of time wim the Senrhms are out of oormpfiarha wO IIs Willed
warrsnby provision
lel Any content that Customer may access at Vansed through any Swvko Is povlded by Indepen I cor" t provideM
over which Spsdnan does not mm dse and disclaims any control. Speckum vle
neilher prews carets nor exsr , edloAsl
conlrol, does not endorse any o0dara or Irderma9ah accessed through any Service, and asumn no raspau161Ny lor conwaL
Sped— Specifically didelms any naepwnsbmly for line aoorreey or quafty of the Infomaft obtatad wft the Sella. Such
canlyd or programs may rncucde programs or eorrlenl of an mhingh . abusive F me or g"W* o1TenSlre nab". Custor ar
and its atllannad urs aeoessiq ~ perdse corded thorough Cud m es fadlibes do so at Custsmers own risk. and
Spectrum assurnes no fi b ty whalsower for any dams, bases, mc"a darr"m sine or pnooesdk 9 ar" ort of or
otherwise VOW" to such content.
(d) Osma w, Lou or Deakta imr el Selwers Files andkr Drs Cuslorner urs the SerAces std Equdpnar . suppled by Spectrum at
Its sae risk. Specb— don mol manufacture la Eilwip rent, and the Services and Ertuip erd we provided an an In Is. with sI
farW basW without warrantbE of any rind Spedrun asamn no respera'bdily, wAaiamw for any damage to Or loss or
deatrueYmw of any Or Custo msra hardware software We. data of palphemis vdid rosy result ham Cusionafs use of any
5mvloe. Speclrrm dress nol vansnt Irl daft or lbs aml by or b Cusomer wtl be hams~ m w=nq ted Ianm or wMkt a
reasonable period of aura
(s)Imo. 9 Cusemer choose to run or oyer across to epplcatan Tran Its equonwo that Permits mars lo gain
mcce a Ihawgh la Network. Cualomer nnrst 9" appropdet! security measures. Fel" le do so may aum imadale
Tanniatio n of CuMomeim Sella by Speetrrn without babMry for Spectrum Spectrum is not Mspww be ter end assumes no
WEI14y for any damages rest -H - horn the we of such applealora, and Custarow shall defend hold herralns and Ndunrdly ON
Speeawm I deffmSed Parties (defiered hereafter) from and against any china, losses, or damages arts" ham such use.
Spectrum is not responsible and assn n no YbSly for Ioaess. Claims. damspsa. Oxpernes, iabINy. err coats M"Iftg ft"
ours accessing Cu doaare computers. ie InImmal network sadfor the Network through Cu d=Ws equ?prarnt.
(1) FOrce Mmure Event Neither Peaty shell to liable to the other far any delay. inconvenience. We. liability or damage resuft
from any UNM or Interruption of Servbes, directly or ldkocty caused by cimumafances beyond such Partys cwrol, Including
bul not Wiled le denial of use of pales or alar fariliYes of a MOW company. labor dlspael, acts of war or terradsm, ainira4
lesgal or unleerMd ado, natural rauaee, medhernical or power faluree, or any order low or Ordnance In any way mabicliq the
oPwa9an d the Services. Changes In economic. business or corrhpetiin u– IIItora shell not be considin d a ft Majeure
Event.
2L IADEMNMATKWL In addition lo Its specific indemiftedon responsibees set breis !bpi wAire In Nub Servxe Agreament and es
pemwlwible under applicable law, Customer at No own aspaernse stw lndenndy. deferhd and hold hombre Spedam end Ie pwwft
direciore, employees. reprasantstivs& ollosrs and agera. ow ed Emfmf) againt any and sI debts, hialMse, lawsuits,
damages, bans, )ndp wa. costs, fires and orgenses in tuned by Spectrum Indemnified Pods . including reasonable atlemey teas
and court Cosa insured by 9pecfrm indmwrfied Parties under tiro Service Agreemsm, to the hdr extent lhal such arise from:
(a) Orders;
►'s Wworesentalon with regard to or na+eampience with the bane of Rus Sensy e Agreement and m or aI Service
(b) Cuslomer's tedua In cm ply whh any applIceble Iwr. Order ale. reguleGon at ordiunee
(c) Customees nepvensa orwrlhd misconduct, ammor
(d) any less. Opera or pena.9les iaxured by Spectrum as a nwA of Crnbnars vidadon of the 10% Rua an eel fmfi In any
Alachmenl(sj.
Spector hdemnk%d Partin Oftel hate pre right but not the obfigalim lo patlopste In the dalense d On dam at Cuslornere cost
and QnAmrner shaft CWpermle with Spectrun kmkm dsd Pula in ouch ase.
21. TITLE. Tile to the Equipment shell maain with Spectrum dudhp the applicable Service Period. Cusomer shall tarp that poAOn d
the Equipment (dated on Cuslorer premieee Irma and dear of ml Fent. ennmbrances and smo rMy inkrests. Upon erretra90n of
Service or w*mlfen of a Sena Orders Senior Period form specific ale. 011ecil m SMI tars ties right lorenew all Equtpmsd
compomints wWw Nave may of such components In phos: 2140041 We and Idaest m Such awoonants b Cuslamer. I being
underatood that no hrlher nod, oraciom ,s rogwW to acwmpeh lw sesignnad cwdonpeed hererndw. Speobun shah haw the
right b remove the EqulpnwerH and all components vA#M 60 dap akar such tm ih sloe.
CDNFIOENTIAL Page a of n
02015 Chww CAmnuJeWas. As %ts Reserm&
79. COMPLIANCE WITH LAWS, CuoWner shot not use or penal its End Users or other third parties to use the Servxss m say manna
Met vbbhs applicable taw or causes spechmn to vblale appicalde law Both Parties shat ewnpy wth so applicable lows. and
repuletions when cantirq cul Marr respective duxes hwwxWw
26.ARBITRATION. To the @shirt What Chapter 2268 Taws G@venwom Cods, Is applicable to the Agreeranl and Is not
pmunPlad bV eUnr applIcabte kw. the disputa resolution prooess pnwkfod for M Chapter2460 and the related rides adapted
by Mn Tisa Attorney General Pursuant to Chapter 24604 will be used by Customer and Spectrum to atlsow to resolve any
clam ter brach of costraee meds by Spectrum t hd cannot be r"alved M the ordlnwy coma of buNnsss. Ttw Cu -to w
will wand@@ Oantraler'a olalm and airy eamlerelalm and negotiate with Spectrmn in m~ b in -, such eldam The
other cmduct. action or
Inaction of an rep a"datlagno w the Customer relating to the ABraanot co fQ willim the execution of the Agreement athutes or h Cuslorner andanded to cansSgd@ a wake r of
Bre alafs's sovereign Imnmhhy to sulk and (i) Me Customer has not wal B@ right to ask redress In the courts.
To the @I that ChWhir 2M Taws povermosat Coda, Is not appliccable, an pubs agree to dw fotiowbV:
ARBITRATION. WtCEPT FOR CLANG FOR BIJUNCTIVE RELIEF, AS DESCRIBED BELOW, ANY PAST. PRESENT OR FUTURE
CONTROVERSY OR CLAIM AMBING OUT OF OR RELATED TO THIS SERVICE AGREEMENT, INCLUDING WITHOUT
LIMITATION THE ARBRRABILITY OF THE COMROVERBY OR CLAIK SHALL BE RESOLVED BY ARBITRATION
ADMHIISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES,
INCLUDING, IF APPLICABLE. THE SUPPLEMENTARY PROCEDURES FOR THE RESOLUTION OF CONSUMER RELATED
D18PUTE8. CONSOLIDATED OR CLASS ACTION ARBITRATIONS SHALL NOT BE PERMItTIO. THE ARBITRATOR OF ANY
DISPUTE ON CLAIM BROUGHT UNDER OR IN CONNECTION WITH THIS SERVICE AGREEMENT SHALL NOT HAVE THE
POWER TO AWARD INJUNCTIVE RELIEF; INJUNCTIVE RELIEF MAY BE SOUGHT SOLELY IN AN APPROPRIATE COURT OF
LAW. NO CLAN SUBJECT TO ARBITRATION UNDER TRW SERVICE AGREEMENT MAY BE COMBIIEED WITH A CLAIM
SUBJECT TO RESOLUTION BEFORE A COURT OF LAW. THE MBtTRABILITY OF DISPUTER SHALL BE DETERMINED BY
THE ARBITRATOR. JUDGMENT UPON AN AWARD MAYBE ENTERED IN ANY OMT HAVING COMPETENT JUK=ICTKK
IF ANY PORTION OF THIS BECTTON 18 HELI] TO 8E UNENFORCEABLE, THE ROMMER SHALL CONTINUE TO BE
ENFORCEABLE.
Court Proceedings. The use of say method of slernaflve dispute revolution will nal be aoote0usd by ehher party in a manner
that wreuld adverasy aReat the often d" In emut. tlolhkg In Whla necOm wit pmvwd oma party from resew" to prMolal
preeadthga I geed fol h allorte W rssaM+ a dispute have been uruuocssoful or N Inluned" reW Is necessary to prevent
sarlaus and proper" Kann to one party m thhd 1
24. PROPRIETARY RIGHT'S AND CONFIDENTIALITY.
tel fteango's BMgon Rights. A6 matatels inckoft, but not I to. any 8padrma EgWpmaa fthe ung rested fkrrrwsto
eo0wan, data sad kdonnallon provided by Spedrun, any klanlJlors or passwords used to seem Me SenAcs or otherwise
Provided by Spedum, and any know-how. nulhodougles or processes Indudln0, but not limi ed to. all eopyrVft tradsaselts,
palms, trade seerels. my other proprietary riglua 0 herant Mersin and appurtenant tharah, used by 8peo w to pdwlde the
Services (c*wAny '8peckum 7 shall remain the solo and exdusive propoty of Spectrum or !s suppliers. Cuda nw
shsl acquire no Interest in Me Specom Mabnels by vkkre of Me psyawn piety lar herein other Men Me 1 11,d non-
exdudv* and nartrerutersble',true to we the 8podnen distends solsiy for Cusl wan% use of Me Service. Cuskwwr may not
disasernhie, dammpNe, reverse an inew nPmduee, modify or dstdbuls the Spaewm Meterlas. In whole or in part or uss
than lar Ms bonallt of any Mind party. AlldgMs men Specbm MaMdda not expressly granted to Cualrsar haakh are rearved
to 8peclnxn. Customer shall not open. Iger, mdaaa. tamper *0 at remove the Equrpmmt or SPadnen Mourials as and where
metaled by SpedAm and shell mat rei ova any markhW or bbob from Me ftrprarq or Spectrin Mshdas b4cotim
SPesourn ler No seppllsrslvwnsrsteP a►serW ru-b—
(b) Confiftagally Cusforner @Fess to mdntsin In eonideace. and nal to disclose to third partes or uss. except for such use as is
expressly pemv6sd heroin, the Spectrum Mouvials end any other idemm6oa and rants" p a Idol by speck"" in mn I.".
with Utes Sorties Agramwd. hchrdkp tut not United to the car - of this Service Agreement Mat are IdwlMd or marked a
conidndlrl or ere aMsrwbo reasonably hndmalood to be cwddenOsl. Indudrg but not lmisd to tin contmis df Itis service
Agreemedand any seMco Ordsr(s)
(e) AR&M H soAwar1 is provided to Cuslama hereunder t' '). Specbma Pants Cummer a imied, non4mdusive Ind
non-tranderahN boense to use such Sof ars, In a*d code farm 0* for the sole and Indted purpose of ueing Me Sank@ for
Cudomads internal bud ness puMms during the Tenn. Custarrer agr@ss no to reverse enpinser, dsoomple, dlsassmble.
lrmdasa, ort eaflr hpl to loam the source coda of any SaOwan rstetad to Me Son oar
25. PRIVACY Specbw troch prM to uonvam6atiahs an or through ds Network or using my Savke an confidential and does not
occas, use Of ddebse Me codeate of arrivals cornmunicollons, except In ladled dwwmslances and as pon lm by law. 9pckum
Stew maWaku a Privacy Aft with rasped to On ME Ic s M ardor In purled Ma privacy of te customers. The Privacy Poky may be
found an 8paehun's web" at wwwbushossiomMon.corn. The Privacy Policy may bre updated or mod w km tkne.fe.isn by
Spedlnun. wiOt orwi0rowa nate. fur Cuslonw.
C stonrori Privacy interests.' -hi b Cuslomees sbffy to 6M dsdosuws of certain 2 dcrrmfsn to Odrd parties. iney be addressed
by. &mag diner laws, the Federal T@Inwmmmdcallsur Ad (Me 'Tolocumr rgmilo s Adz. the Federal Cable Cammudulons Act
fbe rAW AcrX Me Eleeirorhfe Commmicatioas PMsey Act. and. to the extend appleaI I- slate lana and rMdadmL Cusloma
pmprlolory network a,fomnlbn wd po naly kWaBO blo kddrmebm that mmy bre do0edad. used m dsdond la seeadum v M
CCNFUENM Pape 16dU
04016 Cftft eaminwic"aq. ASRxShw Reasrved.
applicable laws is dsucdbed In an AttachmmL the 11woR Policy. and. If apps ". in Spectrums twIlL whId we inowponded kkk
and nude a pot of. this Savko Agreement by Inn reference. In addition to the Ibr"to. CL%Wnw hereby admoiledges and apnea
but Spectrum may disclose CuVAro 4 and its employees' personify idonttSabte k0ormurlion as m fund bylaw or npulatlon, or the
American Registry for Intimal Numbers CARM) or any sk-4W agency or In accordance with that Privacy Pol" or, it appkaw
terifl(s). In addition. Spectrum shall haw that ftM (except where prohibited by Iswj but not do obligation, to disclose any bib.. allon
to prolicl its roft. propwty andier opstaW or vAmm emumatences suM$I that eldwiduel or pubic safely is uh periL
26. NOTICES. Any notices to be grm under line 13 1,a Agreement shall be valdfy gain or served only d in wring od wet by
rafondy recognized overnight deftwy service at cwditd mar, ration realpt requested, lo Me tnlla lav adomsee;
t b Spechssn
Chahar Communsxiens
AWN Commercial Contracts Manapertrrt
Dept Corporate • Legal Operations
12465 Powerscarrt Orlva
St Lou* MO 53131
NOM to Customer shall be sent b the Custonhar biting address Each Party may change is asp"" addres(er) far tegel notice
by prwiprq notice to On other Party.
Eft?-:. T„:1111FT.I-WTF�1l
(a) . The Serv= Agreement iimeknding without limitation all Attachments Incorporated diciamm 4 and
any mated. executed Service Order(s) constitute the antler all ase wd and understanding behnim the Pw a with rasped to the
Semvlea. Nshvonk and E"imern. The SW= Agraesurnl 0"Madas all prior undasseshdemps, promises and undsitakkps, f
any. made ray or in writing by or an What of rte Parties when reaped to the sugsd Huller of lids Service Agioemsrt. This
SeMos Agroemml may be executed ern one or mons cohnhlsepMs. each of whidh Is an original but together consftiutng ane end
the same instrument. Execution of a facsinde or other ekdrimic copy will haw the sane force and affect as execution of an
ortphal and a fagimhile reteciorhic s4natnue willbe deemed an atgli al and valid signature
(b) Older of Prreedmee. Each Service shat be provisioned pursuant m do lams and conditions of slider Service Agreement. h the
evamt RW Spedrurn pemste Cuslomer in usa Its own standard purchase order farm to order the Service. the partin hereby
edoowledge and agree that the terns and oondUm hereof shall prevai actwaotendehg any vanance with to farms and
owAillons of any paperer order submitted by Customer. and dry d is I or addiBonel terms eonlaned In such purchase order
shall have no force or effect To the extent thal On lams of any Attachment or Over we irhoahsistehd with Ihe terms of Wer
Servics Agnemsnl. the lama d thisService Ague s m shat oontr*
(c) No Ameadni mle. SumlemeMs or Chances, Except for pricing terms as sen fartd In this Service Agroememt, ids Service
Agreement and do associated executed Senior OAdr(s) may not be amended, mWismented at charged wMW both Pada'
poor wdten consent.
(d) No ftsbalitoW or TatrisfeE. The Partes may not assign or trohder (directly or indirectly by any means. by cperatlon of law or
otherwiss) hes Service Agreement and the assoeated Service Ord r(sj. or their rights or obligations hereunder to any other WIly
wifnat list oblsir&hg ie it ei conserl from the otherParty. which convert slat nal be unreawri ft withheld: RmvWgf). ,
VW v MwM Custansds consent. Spectrum may aaign thls Service Agreemanl and the associated axatcuted Service Order(s) to
affiliates convoMnq. conbal'ed by or under corrhnhen cahbol with Spedrum or b its su cessardn-inleresl If Spednun sells .anis
of d of the underlying co m ri u kerns is system(s).
(a) , . t any term. covenant cwANm or porton of this Service Agreement or any nalsed. executed Service Ordw(a► shell
to any sash. be iwafd r unenlbrovable, lite remoindor of tele Service Agmmml at any related. executed Service Order(s)
SW not be alficled and each ranaWng term, covenant or corhdten shag be void and erdoresable to sue fullest extent permitted
M lar
M ggZEEbgLsw.The lour of Ins seals In which slid 8wivs we pmrded (excluding its eongkte of law pravislaua) chef goyim On
interpralsdau, and pertprtgdhce of Mss Servtes Agreement. (A) except to the extent superseded by federal law or 161
In fro mnt On Services ere proviled In multiple Mutes. the tow of Ins Slate of New York shall gmem. IN ANY AND ALL
CONTROVERSIES OR CLAIMS ARISING OUT OF OR RELATING TO THIS SERVICE AGREEMENT, ITS NEGOTIATION,
ENFORCEABLRY OR VALmITY. OR THE PERFORMANCE OR BREACH THEREOF OR THE RELATIONSHIPS
ESTABL13HED HEREUNDER. CUSTOMER AND SPECTRUM EACH HEREBY WAIVES ITS RIGHT. IF ANY. TO TRIAL BY
JURY.
(g)JointPrifflarstion. Both Partin had It* opporkmgy b mdew and participate in the neputlafmh of that bmhs or this Sarviee
Agm tool and tea Service Ckdw(sl and. asardirgy, no court oenstrU79 Mix Service Agreement and any Service Ord@*) shell
venal ue It moa Am9anty sgaiusl ora Party than against this other.
slh) No Third Pam Bwid.des. The lrms of On Service Agreement and the paries' respicwe performance of oblgatons as
dnatbid aro nal irhterhded b beMf I any parsorh r s at;ly nal a Perry to shy Service AWmas , and the csnalda agate prwAdW
OWMEMriIL Pape 11 on
C2016 Cbeft C imnsinicie r s. All Rights Resent.
by such Party hereunder ady Ping to Ilse respective parties hrslo, and that no person or Wilily not a Party to Ihls Service
Agreamrd shall haus any rights hrahmder not tiro right to require porfcrmorm of obligations by Bihar of the parties hereto.
(q Exmpl es otherwise provided heroin. Che failure of Speelnan b enforce any Ircvlmn of thhie Srvke Agreemenl shag not
constitute or bs construed as a warm of such prwhion at of the right to ecfoce such provgwn
(n Rainisdias Cumulaw and MOM . Unless stated othenwsa herein elf rods and remedies of Wer Paces tinder tui Umce
Agreement shat be cutmdativa, nrresdrsive and In addition to. but not In fteu of, my other eights or eenM I "fable b the
Parties whetuer provided by law, In pully, by statute or otherwise. The sxrdse of any rqM or remedy do" not predde the
ax- cls- of any other rights cr remedies.
Attachment A
Spectrum Cable TV Service
("Cable TV Service")
Cable TV sorvicsl These farms shelf apply. In addiilm to do Commercial Tamer of Service and the respective Service Order (if
applicable) (colfettirahy. the •Service Agreemerhl') it Cuslemer sleds to racOn Cable TV Service. Continued we r reception of the
Cable TV Serrioers ars subject to this Service Agreement. Cable TV Srvrce includes basic, expanded basidubts programming
services and digital Coble servkn. Music Cfhoicem shall also be corhddared a part of the Cable TV Service.
1 Mnic fthis F.e_s, Cusiomr ars respansklis for and muN secure any music rights andlor pay applicable fees required by the
Ammar$ Society of Composers Authors f), Pubishen (ASCAP). Broadcast Music, Inc (BMs and SESAC Inc (SESAC) or than
respeclha successors. and any rather anbly. person or governmental authority from which a $cense Is necessary or appropriates
relatrrq to Custamefs bansm sshon. retransmission comm uniat on distribution. performance or other use of Iia Services
2. Premum and Potft-View. Customer may not it) exhibit any premium Services such as HBO or ShaMinia in any pubic or
common area. (i) order or ragwu Pay -Per -View IPPV] programming for receipt, exhibition or aping in ■ commercial
eetateuhmenl at (m) exhibit not assist in the exhibition of PPV programming in a commercial establishment unless explfdlly
authored to do so by agreement with an sulho6zed program presider and subfeed to Spectrum s prior wrrtlen consent.
9 HD EgMH E, Mrammina. If Cusloner has selected High Dalrnilian rHD') formatted pmgram meg. Customer is responsible for
provision, instatalwn and menntenance of the rsc ilving equipment andlor faclikies necessary for its roception and ch&y. Any
failure of Customer to fulfil the I'mogoi g obligation shat nol relieve Cuat rnsr of es obligation to pay the applicable MRCS or OTCs
for HD fomgMW programming. In the event that charugea in tethnobgy require On we of specialfaed equipment to continue to
nscoh Cable TV Samvt m Spectrum shhalf provide rich Equipment, and Cusmmsr shall pay for such Equipment at the seine rate
charged by Spectrum to commercial customers In the service ansa In which CustCmals properly receiving the Cable TV Service Is
IoCated.
4 Provison ofSamce Without notice. Spectrum may prermW. rearrange delete add discontinue modify or olhervmse dminlie any
or ati of the advedleed programming comprising. lracksging ol. line-up applicable to andlr disinbubon of its Cable TV Services
S Restrictions. Customer shelf not and ahalf not authorize or permit any other parson to (s) copy. retard dub, dupkale after, maks or
manutedure any recordings or other reproductions of the Cable TV Serwcas (or ray part thereof) or (1) transmp gra Cable TV
Services by any telliMpon or radio broadcast or by any other mems or use the Cable TV Services outswis go Service Loxton.
Cua wwr acknowledges tial such dupNxicn. reprodrx *m or transmission may subject Customer to crian hal penalties "r Civil
Aabtlily and damages under applicable copyright andlr trademark laws With rasped to the music programming Comprising a
portion of the Cable TV Swvrces Customer shall noL and shall not euthonize or permit any other person to, do any of tis following
unless Cuvuww has obtained a than euerenl music license permitting such acbvily (r) charge a cover Charge or edmsaen fee to
any Service Localim(s) at the lime the Cable TV Services are being performed or aha to be performed (d pamll dancing ding
or other simbar tams of ruanaaunenl or physical actihrily In conjunction with the parbinnance of the Cable TV Services, or (in)
Intent any commercial announcements Into Iia Cable TV Services m Inlorrupt any pef ninorice of the Cable TV Services for the
making of any commaroal anrounccemenls
6 &(. Customer shag permit Spectrun to crducl audits at periodic iMaevale as needed to asearton, among other t hYgs, the
number of television gets receiving the Cable TV Service. In Chs event that any Spectrum audit iso Cunt CwtomWo usage of
the Cable TV Service exceeds CusWineft rights under the Service Agrearmat and vAlhout abrogating or oth a vise affecting
Spectrum's right to consider such activity a breach d the Services Agreement. Customer shelf pay 5pacr ern an amount ease to
ora and a half tknes the MRCS that would have bean due for such ell m*o usage as ktwdated damages and col as a penalty, In
COWMEWK Page 12 0120
Cold Cbw*CammahtCatlom AaRvilspesen
addition Customer shall abhor dlaooM nue any am=@ usage or thereafter cawtinw to par the al; I; Is MRC& (or such additional
uaa0e•
1 Nontmerbratica. Customer shelf not icderfers with. eller or subsbkdo any of the programa. Information or coMont offend as pare of
the Cable TV Service, wWch aro trrh>rnihsd aver any of the channeb prov+dsd haraurWw without fro prior written corowd of
Spodru m.
I. Merges, wdhooA lfrdt�ng the terms set lenh e`+ewhere in we SerAos Agreement, the L RCs sal forth in a Service Order for Cable
TV Sewce do not inckWe appieabte taros, regutslory fan, frandhise has or publi access Ines. WkhMd lfmfdng the tame sal
lhaih elsewhere In the Snvkes Agreement. the h1RG to the Cable TV Service an Subject to dwnrge In aaardar ce with
Cone. weal Cable TV rete Increases appled to commercial customers.
Attachment B
Spectrum Phone Service and PRUSIP Trunk Service
(collectively, "Voice Service")
Thee terms alta! appy. in &Wgmt to the Ceasmndd Terme of Semce and flea respective Service Order (11 apPicable) (collectively,
the 'Senx:e Awsemma it Cusiamv clew to receive Voice Service. Continued use or reception of the Voice Service(s) is sullied to
On SWAW AWMonI. Voice Snvlw incicrdes Spectrum Pham Service and PRMSIP Trunk Service.
Speebur Value Service to addlloruly governed by In learn and opndWahs contained In any applicable Service. Prka erd Terme
Guide end any applicable Will The Spectrum Won Service Ta Mat and Service. Price and Terms Gwdda arc lomied of Specbm's
webske (or any successor ILRM� in to Brent of a coned between any
applicable Spectrum Voice Svrke TOM(*) or Service Prlee and Tears Guide need this Service Agnem@K the Tariff andrbr Guide
"I contr
Cuslomri mrliww a use of Spee6um Voica Service(s) after Speh mWs Impbranation at any change(s) Io such Tarte(s) andfar
Guide. or Conemrcial Terms of Service. which try chewgs ham lims to time, shallis CuslamrWe apreermnt I . Customer
sial have the rqM to tarnAmle the Speeiu n Voke Service In the sro Cudmw ob)Kb m any rrroledsl dm"o to two sppiteebb
Twlff(s) andlar GWde the adversely of ads CusWmWa fthts adv tob Suvlae Agnnswd by proviang Spscbum wkh writer rnotioa
w1IhIn sixpr (6p) days of such change and provided twal Customer pays any unpaid or previously waked one-time charges and any
applicable early termination ehmyn.
Services Types:
1. SpecUum Phone Servlcs: If Customer selects to receive Spectrum Phorwe Service. Customer will receive voice service
consisting of ono or more Imes or comnelions and a variety of features. as described mono Fully In the applicable Sery ce
Order.
2 Spectrum SIP Trunk Service: II Customer selects to roc eW the Spectrum SIP Taunt Service. Customer vat receive wake
and cue pwanning services We eight at tae concurrent call pegs using a Session Initiation PrNocol ('SI Py eannwtiaw to
the Cuslomees pdvaw branch exchange (hwdudIn any now-Specbum wAkt% o*scdv*. *PBX*) or other equipment.
lactiilies andfa services ('Customer -provided equiprnear or •CPE"), and a variety of features. as deeedbed more fully In
the applicable Service Order.
3 Spectrum PRI Service: it Customer selects to receive Spectrum PRI Servim. Customer will receive vols and sag
pmmskq services via a full (2311+1p d*nrnq or fractional (1211+10dwaranll Primary Rats Interface ('PRI') coarsc*m to
Customer's PBX or other CPE, and a vansty of features, as described more fumy in the applicable Swvncr Order.
As a Spw6run; SIP Trunk Swrvk'w or Spedmin PFO Servkv cuslory " Customer wlff rwcelva:
Fil a ooL&hp Av buskrars aanaYarky: Mom M&W two utas ani kwroo ft sa0s to a pro-delerminad phone rnpnber in the
welt of a ven- oufaln PAX ourage, orpower oufape affiWhp krbourd cal! processing.
COIFIOENTtAL Pets 13 0125
oaota 0 rlw C.ommn alone Aifbitte Itosnmd
In addfNan, as a Spechum SIP Think Service or Speatnan PRI Swvke customer,'- Customer may select to reeelre the
tbr4whig Service aptles. if avageble of Customer's Bernice Location.
Call OVafgo W Aa► brraneta conNoIffir. MINIVIhabcaNy raroudq ail Ntbound cafe M a pre -determined phone number who+ at
du mhals we In use.
Custom Calver IO tar Trunks. pwnft Customer to define the felephore aranber tbat Spectrum makes available to CAN
roi*Osrda (or Cofer 10 purpas".
Customer Use:
Cuslumer's use of the Vo*e Service is subject to the followirug addkional terms end conddans
1. 1111 Services:
■. Cualomw acknowledges Uhl the votca-enabled able modem used to provide Spectrum Phone Service end the
Integrated Access Device COM used to provide Spectrum PRI Service or Spectrum SIP Trunk Service are electrically
powered and that Voice Service including the ab:gly to access 911 serviva an0 slsrm, severely, medal and other
monitoring services, may not operate in the event of an electrical power outage or a Spectrum network swvko
kdatruption. Customer also acknowledges That. In the event of a power outage at Customer or any End Users fadlRy
any back-up pe>weir supply provided with a SpeWum-provided voice -enabled cable modem or RAD may enable somm
far a lirnilad period of time or not al ale, depending on the circumstances and that the use of a back-up power supply
does not ensure that voice Service will be evelable In all circumstances. Customer shag specifically advise every and
user of Voice Service that Spsckum voice -enabled customer promises equipment Is electrically powered and. M the
event at a power outage or Spectrum network Wure Voice Service end 911 may not be avatable. Customer shop
diainbute to all end users of Voice Sevke labalshlickers (to be supplied by Spocin n) and Instruct all end users of
Voice Service to piece them on our neer the equipment used in conjunction with Vain Service. The location and
addressass with Voice Service will be the address identified on the Service Order ;the -Service Locat an ).
b Customer is not permitted to move Spectrum Equipment from the Swvkh Locator In which It has been Wtatlsd. ti
Customer mows the voice -ambled cable modem or IAD to an address other than the Service Location identified on
the Semee Order alis Rom the modem or SAD to 911 will appear to 911 emergency service operators to he coming
from the Service Location Identified on the Service Order and not the new address Customer slop be salary responsible
Wow emergency persormN at the customer promises at each Service Location,
e. In some geographic areas. Voice Service does not provide the capability to support Enhanced 911 serv:a from
mullipie locations or from a Ioation other then the Service Location. In (hose amu. it Customer krtends to assign
telophime numbers to one or mora Iocalioru alter than We Service Loeadem Customer shat) obtain fres pre Incumbent
LEC. a comp illive LEC or Spectrum a local telephone bre or Ines and ensure that (11 the addres(es) associated
with The additional locatlon(s) we loaded =alo the 911 database by the provider of the local telephone gne(s) such that
911 caps will diver to the 911 answering point the actual location and address of the 911 caller and (2) all 91t cells
originated from the additional location(s) are transported and delivered over those local lelsphone linea. IN SUCH
AREAS, CUSTOMER FURTHER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS SPECTRUM. ITS
AFFILIATES, ITS SERVICE PROVIDERS AND SUPPLIERS AND THEIR RESPECTIVE OFFICERS, DIRECTORS.
EMPLOYEES AND AGENTS. FROM AND AGAINST THIRD PARTY CLAIMS. LIABILITIES, DAMAGES AND
EXPENSES, INCLUDING REASONABLE ATTORNEYS' AND OTHER PROFESSIONALS FEES. ARISING OUT OF
OR RELATING TO 911 CALLS MADE BY END USERS OF THE VOICE SERVICE FROM LOCATIONS OTHER THAN
THE SERVICE LOCATION.
d. Customer vwg be nalited by Spectrum Y to whether the Voice Service to which Customer subscribes Includes Ike
capability to support Enherced 911 service from mule location or from a location otlner linen the Service Location
Customer agnea that Spectrum will not be responsible for any tosses or damages wising as a result of erne
unavatabktty of voice Service. Includii it the Inability to reach 911 or other emergency services, the Inti ty to eonfad
a security system or remote medial or other w4ndoring service plon:dw or any faihoe or ImM ralatng to Custorrwr•
provided equipment. facilities or services the use of third -party enterprise 911 schitlo s, or Cuslemses ellampt to
access Voice Service from a remote location.
e. By purchasing the Services. Customer cerUM1ra that Cuatar►er shag not use the Serres. or allow use Services to be used: l) m
provide 911 or E91 services. ill mule 911 or E911 tmllie le any public wisty snsweritq poK Mawwkd* default ansewing
pc. or appropriate local emwgancy suthwily, nr emergency mspondws. or Oil for any Automate Loeaflan Informalisn
services setaled to 1 11, len addUmt. Cwlomer shall not use the Services. at allow the Service to be used, in a mariner gnat
would cause, or he prey to cause. Speclnrn lo gipiNy as a TAwwod Swvbe Provider as defined In 41 CFJL J12.4 or any
successor rubs of the Federal Communication Commission (-FCC). Any broach of pis provision shag eonaokda a material
breech of gds Agreement and Bpedrum shall have the immediate rt hl. without rvetlaa or penalty to Terminale this Agroomord
or In Spednsns sole dleceton, suspend Services to Customer.
CoesaeaJYflusSmitesAgssera ar.1e1217 CONFIDEOK Page isdsp
C=14 Manor Oarirrrrintiorra. M RVft Rescued.
Customer CagarlW. If Customer acovales Custom Caller ID fat Tnmks, which permits a customer to define the telephone
number that Spectrum makes avaibble to cal redpieals for Caller ID purposes, the telephone number chosen must be
solve and assigned to Customer. Custom Caller ID for Trunks may be used only whore Customer employs a customer
premises equipment sokdbn that sMures that 1111 and other emergency calls placed by an and user are muled to an
appropriate public safely answering poW or other responding agency based on the caper's loealan. In a manner consistent
with applicable fare. If Customer aualvates the Customer Colter ID feature. they must configure Ink PBX to out-palse a teleplwuhe
mhmber Chal ls active In thatr Spactnan aanwN end akxuualey IdemMa the service bcadWa Mmm for ri oubourhd ennrgency
gat aria to be handled by that PBX. By activating Custom Caller ID for Trunks. Customer represents and warrants tut it
employs such a customer premises equipment solution end agrees to continue using such a solution until Customer
ON am linues Its use of Custom Calcar ID few Trunks. Tetemarketere or other enlNbs using Custom Calla ID for Trunks must
comply with applicable federal end stale Iaws includirig obligations requirrrg Identification of- (1) the telemarkeler or the
party on whose behalf lu telemarketing cal is made and (Ii) the calling party's number (-CPN'). automatic number
Idealira:adan ('ANI'}, or customw senvia number of the party on whose behalf the telemarketing cap Is made. The use of
substitute or ficUous CPN. ANI, or other calling party kdermstion is prohibited. Custom Caller ID for Trunks may not be
used by any person at **Ry,n connection with any wftwkd purpose
S. MorttoringfAlio m Systems: Customer acknowledges that Speu:lnan does not guarantee that Voice Service Will operate
with alarm. security. medical andfor other monitoring systems and servkose or Customer -provided egwpmenL tacilides and
servim ('Alarm Sarvkss') Customer must ensum that an Abrm Services and related signal transmission services are
tasted to V&kUte that they mmdn fully operational alta msbtiation of Voice Service. Customer Is solely responsible for
obtafnarg such testing from the appropriate Abmr Service providers, ensuring that such testing is completed In a Umely
manner, and cord" ng that the Alarm Services and any related Cusiomer-provided equipment. fadiMes and systems that
are connected to Vice Service operate properly, Customer Is solely responsible for any and all costs associated with this
activity.
4, Customer Equipment: Spectrum's obi'lgaden is to provide Voles Service to the customer -accessible Inlerfaa device or
equipment Installed by Spectrum at the Spectrum network demarcation point on the Customers pwnl$*L Customer is
adimy responsible for coordinating and comptebng any and an rearrangement, augmentation and configuration of
Customer -provided equipment, fadhdues and systems to be used with Vance Sema and connecting much equipment
facades and system to the Spectrum network interface device at egdpmemL Customer must notify Spectrum at Most
seventy-two (72) boas print to Customers scheduled Inslataloo appa'nlment if Customer seeks b mchodule Inmtagatlon
for any reason. Additional charges may apply for non-stowlard instatiabon and mined installation appointments.
s. Access: Customer agrees to provide Spectrum and its authorized agents with some to Customer s Internal telephone
wumg at the network interface device or at same other minimum point of entry in ender to facsptale the insladation and
operation of Voice Service over existing wiung. Customer hereby authorises Spectrum to make any requests to Customer's
bndiord building owner andfor building manager- me appropnale. and to make any requests to other or pi or
communications service providers. as na masery and appropriate. to ensure that Spectrum hes all accass le Inside wiring
and cabling necessary and suflident to elficently and securely Install Voice Service and all related equ pma t.
B. CPNI: Informaban relating to Customer calling details (-Cslrng Dslals'). including the quantity. configuration. typo
destinalon and amount of Vole Service usage by Customer, and Informalon contained In Cuslamses bills (oogeot",
Customer Proprietary Nelwank Information- or 'CPNI'), that Is obtained by Spectrum pursuant to No provision of Voice
SwAm will be protected by Spectrum as described heratri, In the Privacy Policy and In accordance with applicable federal
and state requirements. Nobothstarift the "oft the following shat not be CPNk (•) Custaner's d1mclory Wig
Informatbrr, and (I:) aggregated andfor complied Infomut6on cul does not contain customer-specHfo references. even f
CPNI was used as a basis for such Information.
a Spedrum may we and disdose Calling Detaft and CPNI when required by applicable law Spectrum may use Cap ng
Details and CPNI and share (Inducting via a -mall) Calling Details and CPNI with Ns partners and aninWors, as well as
vdlh Cuslomees empbyees and representatives, without Customer consent (1) to provda services and balls to
Customer (n) pursuant to applicable law. (BI) to pmuct the Interests of Spatium, Customer and related Parties m
preventing kaud, then of services, abuse. harassment and misuse of telephone services, (Iv) to protect the sewrHy
and kuegrily or Spectrum's network systems: oral (v) to nlwksl additional Spool" serv"s to Customer that ala of
the same category as the services that Customer purchases from Speewm
b. Spedrun vela obtain Customer's consent before using Calling Details or CPNI to markel to Cuammer Spectrum
services that aro not wMM the "odes of Services that Customer purchases from Spewum. Customer agrees Cul.
except as provided In the Tema and Condition and appseable law, Spectrum will not be Babb for any losses or
damages arising as a result of disclosure of Calling Details and CPNI
c. Spectrum will reaped to Customer requeetm for Customer CaBkg Dauhb only In complance with Spectrum's than -
current authentication mqubemerds and applicable low. Such sulhenlcallcm requirements may require Customer to
obtain a seam password, which may be required for both online and telephone requests for CW ft Details. Spoebum
Cominardq &A S wean Agree0nmv.1e1717 COW DEHf1RL Paas is of f:l
02116 Cherlar Caanreiealons Art Rtgles Reserved
will notify Customer of any niquesle to Change account passwords, activate onlay account awns and change
Customer's socowd address of record. Speeb:an may provide such nail by voinma . by emalla try regular man le
Cuslomsrs prior account address of Pwcrd
d. Customer may identify a person or persons who are authorised to request Calling Details by axsoatirg an Agency
teller provided by Spectrum upon request, at Customers option. Customer Is responsible for. (Q ensuring tial
SpecUm raeehres Itmely notioe of any changes to the Ut of authorized Individuals subject to the Agency Latter
Spectrum vvM not be liable to Customer for my disclosure of Calling Dotes (including CPNI) that occws If Spectrum
has compiled with the Agency toner.
7. Directory UsUngs: In the event that a material aro► or omission In Customers directory nstirg Information, regardless of
farm, Is caused by Spectrum, Customer's sole and exclusive remedy shall be a partial service credit in an amount set by
spectrum's ilen.eurent standard policies or as prescribed by applicable regulatory requirements. If any. Nalwithstanding
the ieragoing. Spectrum shelf have no other 0ali ty for any error or omission On any directory 0stig information.
S. Minute Packeges: it a minutes of use (WOU') package of minutes are exceeded. additional minutes whd be charged at the
standard domestic bug distance rates listed at www.duviercwn (a successor URL).
!. Number Porting: Upon submission of a Service Order. Customer may pat a telephone number within the rate anter For Its
particular Service I oatlen to Spectrum la use wl0h Spectrum PRO Service or Spsdrm SIP Trunk Servkw. Customer
represents and vrarents that II las Y necessary rights and authority for any,, m II request, will provide Copies of letlers of
authority Keweizi g On same upon reWast. AND $HALL OIOBAVIFY, DEFEND AND HOLD HARMLESS SPECTRUM AND ITS
AFFILIATES FROM ANY THOW6PARTY CLAIM RELATED TO OR ARISING OUT OF ANY PORTING REQUEST. Spatium Mall
I ar I We Ielephons number par" With Cuslonars forma local service provider rFLSP'j using Ahs operational process for
coo -11 sting telephone number porlig as prescritied by the appropriate regulatory any. Sperm Heti port N a lelepina-
number wing one of the followkg agreed upon me0wds:
a. Spare E**mww Cut'Spara Equipment Cur means that Customer wpl pnlvIda srdffdant spare Customer equipment such an
Ike ods, for Con neceon of Spec"wWa Servla(s) prior to WWwna number per". spectrum and Customer shalt verily tie
operational shh ty of the Sw**s) In advance of Spectrum issuing a request to pat Cuslornwrs btaphaa numbers from
Customers FLSP to Spec"Ws Service. Customer wArwAsdges and accepts that the porting pfflam Involves the updatkg
of awN* databases and may react kir an ondege of Service daring suck updates.
b. Nat Cut — a wkw Hours. 'HM Cur means that Cuslomers erdatirg awfca On. disconnected prior m Customer connecting
CusromWa equipment to Spectrum's Service which, In ton, occum prior to the sdodrdad telephone number pot d"a.
'Business Hours mess •:00 AM to li.-00 PM. Monday through Friday. enduring Holidays. Spectrum win use reasonable
afbAs to resolve any Issues adsinng durig the Hot Cul prior to the execdion of the part Cleargo and may cancel ON Pon
change at Customer's request. dammer acurowledges that a Hct rid necessarily resuns In an intampNar of Customers
telephone sarvice thereby exposing Customer to nuke associated with mabc dy to crake at receive telephone cabs. Customer
accepts an nablilty for any lou or damage eriaang out of or related to such an kdanuptim.
c. leaf ted — ARB. Hours For purposes of this section. Hot Cut has tis sane rrmantng as shove, 'After Hours' mea" any hint
outside of Soleness Hamra. Spectrum wig use reasonable efforts to resolve any kisu s arising during tin Hct Cut prior to the
exeeutlar of the port ganga. At Cuslar o's request. Spectrum shall male reasonable efforts to anal On pad rsqunL but
uavaNebelty of necessary third party reswces may prevent Spectrum from eRectft such Canceration. Customer
acknowledges " a tick Cut necessarily mauib in an Into' tpdon of Customers blephore service thereby aspeskhp
Cuslmrw b Asks naw lied with I abigly to make or receive teleWrone call Additionally. Customer acknowledges that
Customers ceice of an After Hous Hot Cul wposes Customer to the additional risk of an extended outage due to
unavailability of newamy Odr"aAy resources to cancel a portkg request or males a trouble report. Ckammer accepts 86
liab8ity for any toss or damage writing out of or related to such an Intaruption or wimp
Spwbun may receive requests to port a tNephae number currently assigned to Customer to a Mind party service provtdsr.
Cnslor"r agrees that wig such tone as On porlim process has been completed and no further bafAc to any ported telephone
taeaber traverses Spectrum'a network. Cuskww Shan remain bound by IM terve of the Agreement and Ods Attachment
(incrdrg, without imRshora Crusmn ses obligation to pay for my appNabie Services) for any and cep irafno vrhich remains on any
Cualomer telephone numbers. Novkh landing Me foregoing. Customer Blas raft Speci win al lest five (5) buWnm days in
advance of Customer requeslkg more than hventy (20) tMeplo" numbes to be purled from Spectrum to arw*w service
twat
10. Call Owr0owalPallover: It a Spectrum PRO Servlea or Specbum SIP Trunk Service customer elects to receive the all
overflow or follower Routing options) Customer Is responsible for turning the applicable opil"a) on and so" up or
changing the aWcable desliondon numbers) via the Speetnan customer Panel, and e"udmg that the receiving toTaph ons
number(s) has adequsle capacity to socept the ahs generated as a mull of these options, s One receiving telephone
number Is charged as domestic long distance charges will be applied against Customers MOU package on tie account or.
O exceeded, at the applicable long distance rales.
Cwwerdel nrrA ttervices Alpeemre v 161113 CONFIDFJR141. page "of"
IrQ6i6 GheAtr GbrnerraaktlWne M Rielaa 11leeerred.
It. Dedleded tnNmsl Bwnd es: I Customer purchases a dlecorded bunded ogerag from Spectrum arch, I - a Spockum SIP
Tnedt Srviea or Spectrum PRI Srnee oontI I - vft Spectrum Dedicated len ~ Access. Cush me, must haws the voice bunk
bolded mind biting w4 in four nmudhs alter Ore pioviuo ft and turnip of the bashed data drwtl. The marudy n x tmg dwps
vvll revert to the mai-bundled rate for the bntelad service If Customer raft to P;cW both 3ervtaa vr11Mfn this dmadmns.
"For those antonwn that purchased the Thma warner Cobb Business Class PRI Savkepdor to April f. 2004 cog owliow
and fisbver roufkq may be avaRable on an hrntNdual cess basis. as deterrWhod by Spectrum. Presse, contact your Spectrum
sales roprowtiaeve for further snionta en.
Attelchment C
Business Internet Access and Fiber knernet Access
(collectively, "Data Services")
1. bntsrlst Acssas ervion. Thssa wma shsl opphr. in addition b Ste CownwcW Tsmv} d SeMw end the napsedw Srvlce
Order (n ate) ( h. do JeniceAgrssmsnC f. ItCustomer sleets to recshre an w more of the Srvices desetrdsd
�1 Ow pub d tela Adachmork to Mata Spviws'f. Continued raw or mcetpt of Ids Data ae vices Is sutod to this
service Apresment. Spectrum's provision orany Dab Sarviicb Is su*d b swalish .
Spectrum's Dale Services am conn abed of the folwabW
a. Business htternst Assess f'81A Ssrvlce" BIA Service Is lMemet aeons service implemented uskg a hybrid Ibedcoas
('HFC') access network. The Customer irrarfaee to a ad& mocism is vie Edar rud connection BYt Sarvwe snabin a vara ty
of asymmshW upstream and dormstraem teles. K Custaner solo is to reeane the BMA Service. Specir m shall movide
tannech* from the Cask mer sits(s) to the Cusbmefs dais network.
b. Fiber lrrterrret Access ("FIA Service"): d Cusmmr •lads b neceba the FIA Setviee. Spednmin shall provide Customer vdlh
a dedicated scoMls cannecGon over a packN-bessd mum with kdomd service provide, (93n gusting behwen
Customers data network dsntilted an a Service Order and Spectrum's hpRties.
2. Customer use. Wsmmses use of the Osis Sem nes suWd to the tolowsq addition, terms and cemddan
e. RespoosibUlty: Customs sisal 0) mtaiMaht cettom miminum equipment and sothvws to n ceive the thea Service (sae
wwwUskr a sped rumXOM (r the applcaby su=onw VRL)nor Ste amid spoeMcadone). (ri) metas that any person who
has esus to the Dais Services Otrough Cusbmsds eemputar(s). Service Location, focal" or account daft campy with to
tame of dub Service Agmemenl (s) be rest I for al chorM hrcusrd and al nonduck wheeler a 0wrired or
unaulhorlted caused by use of Custem es eempub rs. service bcetiern. fauftlrs e► aceotmint uNng the Oats SeMu esas
b. Dots Sellas Speeds: Spectrum shat; we cars MValy reasonable slfarte to at:hleve do Internet speed NAUMble to on
Date Servkas seMrtsd by Customer on the Service Older. however. sausl Mistrial speeds may vary. Many factors milled
speed iutdtrdkg. v V- W Ire, I U, , the number of wodaftlim uskq a eagle carsectien. Each tis or Nuel of Drdu Services
hes Into an gas marasmic dooughpul tab at which Customs may said and mcolve data at my tete end de maximum
throughput rale may be achieved a busts. but gronMy shed root be sustabred on a mmsf rod basis- The throughput rats
experienced by Customer M any time Uel very bead on numerous faclore. kmitift without Nrotstion Ile wrrddon of
Cwtarer's himcfe wnV. carprdef conigwabm kdamsl and Spectrum network cargesllen, has of day anti the accessed
webs& servers. among other factors
c. @I cMMIe Addresses: All s-nwA addresses const occourt names, and IP addresses CE '1 provided by
Spectrum am the property of Spectrum- Customs may not ells. medily. salt. [nese. assign, arrcumber or otherwise lempsr
with the Etechorre Addresses.
d Charges of Address: Spec um may change addressing schemes irm udkrg e -m* end IP addresses
Conmerdar sus SwWm Apewrws v 161213 CONFKMWIAL Pegs 1T d a$
O0111Chsrlrr cexraarntana All Riprb Rssnved
a. No UsbBtty for Risks of Malan Use: The Swv c. SpoctrWs rwhvwk and tie Internal ars nal secure, and abn may
aoass a morttlortrafra.
L No Uabfety for Purchases: Customer cher be sob) Ihbis and rowan" for all Mas or charges for orate services.
products or idormatbn. Spectrum shah have aro resparmUlty to reova disputes with ober vendors.
g. Block and FillerMp: Customer assumes a0 mpomb ft for pavldlnp and c xftxing any 9tewwal:' or seauhy msaeares
IN use with the Dau Service. Excw to Ora salard rel tenth to the Suppk=nW Spectrum Buahns 30erstty Sanies Seeuon.
Spectrum aha? not be nspau3b M any manner for the alhctiveness of chess bbdft and Mari" 1eclrral, gbs. Bpectum
does not warrant Met advert wR be unable to gem aeras: b Cwtonefs campulr(s) and/or data even it Customer uLLtees
bbeltrp and lhertrq tednobow nor does Spectrum wamm Orsi the data or tiln wet bo ten ham cornet w vhaes or ober
hank components. Spectrum has no vagmabiety and onumes no MO ft for such aide or ocaenrras.
h. AgoopFable Use Palley: Customer shah comply with the terms ol Spectrum's Accoplabb the Palky ('ME) found at
wwwgMr&nCustomer opow (i is and warrants Customer has read Odie AUP SIM be bores by its terms as OW MW be sisal coda Changed
amended, rovisad. replaced suppisrrrrI or olMrwiss dw*W from rrne4o4ims by Spectrum with at without noes to
Customer. Specu m may suspend Se vies 6nmediafMy for say violation of dw Spectrum AUP.
L Manasd Win Services: Aunsgad WIFI Sarrs= itrrlade Spawn oared a *mud to establish wireless suss Pants to
wabb desipated users of Ow Customers dwiee Is webs* access ere Dab Sorvke. Access to tie Data Srdcr ve
Mweged WiR os tubjeal b all of the same targe under Of Agraament
J. $Wplsmental Managed Sseurlty Service: TW subsection don only appy M Its riot SpwhWs supplemental Mended
Security Service hes been srbdW by and is being delivered to Customer. The Managed Security Service may Include
saftwers, tinowan. and herdow comrprenss. Spectrum makes no warranties of any Idnd (repress or implied) ngairb g ore
Msnsgrd Saulty Service and herby d'scloims any and al warranties pwMWM Uwate ('vrdu ft *Shad lInmean impend
WIN 21 of Mis. fit• mrduntsh ty. and etrresa for a spedee pwpoae). Speeleum dos net hue tele to and h
not oe manufacturer or supplier of any soRwre. Missart. or herdm cameer I of ors Mansp it Seauft Service.
Customer etas .tem or destroy s0 such components provided to Cudmw upon Via tennninstion of our apptieabb Service
Order. end in ft case of destudian Mare f, :has upon requesL provide Spectrum with crtlAcelfOn that such Oa v F - 'rte
have Men destroyed IN NO EVENT SHALL SPECTRUM !FE LIABLE FOR ANY DAMAGES ARISING FROM THE
PERFORMANCE. NONPERFORMANCE. OR USE OF ANY SUPPLEMENTAL SERVICES
Comawdel Brat Swkes 1lgnrtrent v 18120 COWN)EY01AL Pae is ol It
E20160adrOwnwiCpdoia Aa Rightsllnened
Attachment D
Spectrum Data 'transport Services: Ethernet Solutions
("Ethernet Service")
These lams"apply. In aadilkon to pee Commercial Tema of Service erred 00 respective Servide Order (I applicable) (ooNadiwly.
the 'Service Agntimonq It Customer elects b rocelve Efhemet Service end continued use or reception of the Ethemet Service Is
subject to fw fes AWeemad.
Spectrum vA provide Ethernet Services for Cwkmw locations coreaeud owe eoardel &Adler aber-opk ebur ConnseUrity Is
OMS Wlwd balwew two or mora Customer end-points under a wftn cusbmar kpdofr. Spectrum will katal Mw comes or fiber-0pac
cebb Into each Cumonw sale es bled In Ilia Service Ordw(s). Spectrum will also supply an edge dsvtee at each s6a Bet YAN be
cepsbla of rac*ft 0w Servicer as specified In the Service Order(e).
Customses use of Ethemst Service is subject to the fok wft adlMlonal terms and conditions:
1. AvellabYtly liiacbwn°s provhiam of EYvmal SeMces b wbjad k avallat ly
2 kdwfwwm m Spectrum "I have pie right in disarmed (or demand the Immadlate discos edlim of) emir EMamet Service VW
degraders anyaervtea provided to o0w suhscrban on aw Spectrum network
3 Hand -Off Point: Spectrum wit tenitrate ober-opfc cable an a patch panel or provide a can" outiol at sn agread upon nriinwn
point of powbadw PAPOPi up b So feat wdMrn each kcagr (unless oawtwise specified m the Service Order}. 11 the hand-off point
of The Men* Sonace at Cuslooms premie oxceads Mrs distance. CoMwer may be responsble fcr wry additional case for
mems! Wiring.
4 Fecliltlest Cusbewr will make avdbble b Spectrum a building ground con►aclian at each locobw OW meals cunni ekckkel
codes far On placement of a N woplic psldr pared ondlbr coaxial outlet. Uniess otlnrrdw speclw In fee appMaare Swvks
OrderM k recomwnerl I pat Cusiomerpronde a seponta 20 Amp 11oN AC dwA for gra edge elednortres, which is powered by
o UPS syakm Credo r -suppled rtoutng we bo racassary fol rammu ark n between each Service Location.
5 Opfcd Edwrwl V tan: For Upicel EManrt ENAN. Spaehum regrma Cuskrnar to use Lsyw3f P krsrfaces end mutkg an
WAN interfaces a opposed to UW2. The enhanced rbk of lotel sernia dpradellon es a result of broadcast slor s at aMwr
krdustry known Lsy&2 vurwrabUss w arods this r *dmmsnt. Ustrg LWM3 r IP lakesces require onlys ab" MAC eddness to
be teamed an the LIM
6 hdersim ver. kwlrasfaM. Cusbrnefs use of EMemet Servim is presumed to be Pwr*d3A=Qy inkntata. pursuant b pw
Federal Commurtam ons Commisslan's meed use '10% Rule' (47 CF. R 36154. 4 FCC Rcd. 1352). f is Cusbmsee sols
r sporsirt6ty to noffy Spectrum If ta
Cusrwr's use of Uw Service Is not k4arstsbs pwsuanl to 1M 10% Rule and, so
long as customers use of the Service r.u-I - cwt Wadcforsly bksrstate. Cudmw rust away at lesal WWRINNy pet pre
condition Maks In GMKI. using are form and formal avafable upas request fiam Spectrum N Cwmlorrw fails IN protide such
ealiMall m or 6 the Custamses coMestien is Inaccurate or Inv" CuMoma shalt be hsble for any rwutpnp fees. ares. pwWks
anal* costs Incurred by Spectrum. In addiMon. f Spectrum dsterml i tW Cuslomaff use of fes Memel Services Is Rely to be
deemed not to be W46 donefy Interstate. and Ow Blore fat Speclw Ws prvism d the Flannel SeMm Is Oft to put
Spectrum at es licensee, punnets or butirmss et risk. or oawawim come fin w*kt ngrAatory or operational problems for apadnert
awe Spectrum mey Immediately wspend the pvvkbo of aey or all Bh$mM Service under any or as affected Service Orders wo
Cosnwdel But Om Am AW@wwr v 161213 COWKWNTML pop /6 rf 1a
c9014CNAW CpelwrN" M As Riptss Rnirved.
such N" AS Other (a) Cushmer providse Spw*= vrlh sababd ry asvxwwea 91st Cuslamers use of Eftmal Services shall
bs deemed b be JunsdzdOndy kderabra or (b) Cwlomer is wherw ea bmuphl Iab tut conwience wMh any oppRadit laws and
wAdw-
7. Res&kMans: By pumhasing lu Services. Customer , INA - - WM CostarM shsI not use the Swvkes. at slow the 9srvkes to
be used 9 b via de 411 or E911 eOrrieaa b) noule 911 or E911 bade to any pub.'k on" ansshrMg po:rd SMewbe debut
answe" Vola, w approprfsl0 bee, emapency aulhodty w wmgpmy - panders, or di) for any Aulomalic Lwadon h* m &m
aaMaes related to E911 In addtim. Cuslalmsr Sul not use the Ssrvks& Or Mbw 91a Swvm b be used. In a manner ISS vrorrld
cause. or be fkely to wase. Speebum b prufiy NO a 'Covered Service Pro~ as defined in 47 CPA 112A or any suamew
rules of the Federal CornmurocaYon Cansnissbn ('FCC'). Any bread) cf ft powsion shat wnstlbate a mst&W breach of IMO
Apresmard and Speeblrm shall here 1114 wrvnadWe ripK ud9rord rlotw or Penally, b hm&wge pts AQraernard or. In Speelnnn s
sola dh C18,10 , rAperw. 3amcas b cuslonw.
Attachment E
(Intentionally Omitted)
Ceesrrsrdel &* 11nv*w AWwwwrty fe121s OWN) 2NTM pees 20 or 20
C2111dCurler Cammimb0law Ar PVft Asmvsd
Attachment F
Spectrum Hosted Voice, Spectrum Hosted Voice for Hospitality, Spectrum Hosted Cali Center,
Spectrum Unified Communications (collectively. "Hosted Communications Service")
These terms OWl appy. in a0lion to dw Coroner" Tama or Servke and the respective service order Of apabu0le) (ooNectiwy.
the 'Service Agmement'). If Customer sleds to receive Hosted Comnunieafions Service and mMkwed use or renption of the Hosted
Coro nonleations Service Is subjW to the Wer Apreemani.
1. Hosted Cemmurdatlens Services.
a Spectrum Nos4ad Viae: K Custonw selects to rscelva Hosted Vote Service delivered over Rbm Customer nil receive a
rsrtr. I on of p) voice service consisting of one or moa w6vione Rn im (N) a variety of feeilees. and (a) vera service
technical assistance.
b. Spectrum Hosted Voice for HaeptialRy: 9 Customer selects to raceive Hosted Voice for Hospitality Service delivered over
Mw or coax. Cuemmer will receive ■ cembinatim of p) voice service concis" of one or more telephone Wow (6) a +misty of
features. and (U) veke service Imp' Ir assistance. Customermay aho receive Property Manayanard System mtsgraSan
and atm services. hubs Nip a voddy d features. as described mom fatly In Sw applIable Swan Order.
rw Spectwm HedW GI cartes a Customer selects to receive Speckum Hoslad Call Center Service, Grammer wM Fwcm e it
combination of p) voice service conslsting d oro a mea toleplwne fines. (ll) a variety of fealuros. and tQ voice urvke
.". 1, assistance, as described more My In the appNcMW Service Order.
d UnMed Communications: If Customer eeleds to receive UnlNed CommunIcadow (eatura that ars added onto a Spectrum
Hous Voice Sepia. CustomervA receive s combkwtion d p) i Isrnt messaging and presence service, plI video caunp
service. (0) desktop dwing service. and (w) web collaboration senvra. as described more tuly In On appNra6ll service
Order.
S. Customer's Ues: Customers use of t osted Comrwrieaborr Service n sabred to ttw fok wkly additional kerma end mrd dons
a. M 1 aMrvioee
G Customer aduw*ledpn that the voloawafted Ricer connection or able modem used to prvrelm Hosted
Commudcadcas Service are dectiteNy powered and Rot Ree Savke, ktdrrdirq the ably, to awes 911 swop a and
eters, seeraRy, mediml end other ora ftkrg amerces, may cwt cpaate M Rus avant d an ebdrkW power outape or m
Spockum network service i ,M,uption. Custw wr oho ndw M edges that. le live event d a power ordage at Cuslarw or
any End UwWs left, any backup pus supply fwd vft a Speekver praAded voicoonabled Mer connection.
rade modern a otiw hardware used in deN wN the Hosted Cammmdallons Service may enable service far a l ideal
period d time or not H A depending on Ifre einclaenlarnoes and ow! Rus use of M back-up power sup* does rat rivers
OW the Hosted Communications Service ell be MvaNeble In i do umnbrrcu. Customer shall spedNestiy advise every
end user of the Hoskd Communications Service Rut the Spectrum vdca• mebied customer premaMa eWpTerd is
deciftelly and, In dw event of a power ondage or Spectrum network factum, the hosted Can mu matter
Service and 911 may not be evallable. Gglomw"d MWb to ale and users of dw Vola Services MbehHtidmrs (b
be supplied by Spectrum) end I - r all we users of dw voice Services to place them on or neer the equipment uud
C. 4- BOASOMMArewhoolvAGU1] COWIDENT1141. Papa til cc to
CQOIfi CherlrCor maeiiubm. N Riches Raaened
In cm*mckn wlth the HasMd Car aswA=%ne Sema. The location and address associated "It h the Hosted
C tarnurkag ns Service will be the addrom I wind an the SwAee Order (Do'Swvke Lecatlonj
It Cusionver is net pen — to mown Spect uns Equipment from tie Service I ocod*n In which I has been Installed. If
CLwwm mwee any of the Spectrum Equip rod to an address other pun 1st Service Location Idenfilled on to
Service Order. alb hon We Equipmad to 911 will appear to 911 emergency service operators to be cominp from the
Service Location IderAW on the Senvlce Order and not the raw addease. Customer shell be solely responeibie for
dmc ft emergency pea --d at to wato„wr pramtees at each Service Location
III. In some pegngg fe arw. &a Hosted Coarnunialwo Swvke does nes provide the apd ty to support Enhanced
911 serwas from nwAtple loabons or from a bcstien other Aron to Service Location. In i hose areas. I Cwkww
Trends to assign tebphona number to one or mora locations other than to Service Location. Cwbmer shall obten
Lori the Ircumbent LEC, a eampsltiiva LEC. or Spectrum a local telephone ins or hires and ensure tial (1) the
addroa(eu) astodatsd with the additional k collar al we loaded into the 931 database by the provider of the lata!
Idephuu "a) such 00 911 cab willdeliver loft 911 anwwwk point the ad uat ballon and address d the 911
filar and m alt 911 all enpinsud from to atldlionai loption(s) are transported and delivered over these Seel
ldephona Inas. In with areas. CUSTOMER FURTHER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS
SPECTRUM. ITS AFFILUATES, ITS SERVICE PROVIDERS AND SUPPLIERS AND THEIR RESPECTIVE OFFICERS.
DIRECTORS. EMPLOYEES AND AGENTS, FROM AND AGAINST THIRD PARTY CLAM. LI ABILITIES. DAMAGES
AND EXPENSES. INCLUDING REASONABLE ATTORNEYS' AND OTHER PROFESSIONALS' FEES. ARISING OUT
OF OR RELATING TO 911 CALLS WADE BY END USERS OF THE HOSTED COMMUNICATIONS SERVICE FROM
LOCATIONS OTHER THAN THE SERVICE LOCATION
Iv. Customer will be no"I by Spectnun as to whether the Hosted COMM niallan: Servbe to which COW w
subsatoes Includes to tapablpgt 3o support Enhanced 911 swvta from n" pha teatime a Gam a locstlon olho then
Me Service Location. Customs spins that Spectrum will rot be responsible for any leases or 1es Wising ea a
result of the taevadebBtlr of Hosted C;owwica dws Servka. Including (1) the Inability b reach 911 or aper
amerguhey sarwees; f2) the i to contact a sewrlty system a rernole medical a o9her rnorilalhp sarodce provider
or nary htiure or hull reI I loCusimw-pvA* d eghlpmwt ftMm err esrvias: err (3) the use of ftdi"
MrUpn ss 911 soxrtiOra or Cuslonwe WttelllpI to exasa Hosted Commur wsfons Swiss 4om a rerrnofe location,
V. By purchas�nq to SmIas, Cwlomer csrtiltes that Cuelonher shell net use the Services. or scow the Swraa to be
wed. Q to provide 911 or Wi t swvk k 0) rade 91I or E911 hafGe b any pubbc adety wows" point, statewide
default www oring point, or appmpdafe heal smeryency eWrordy or earergorey responders: or tie} ter any Ahdomabe
Localian 1Mormatwn serv+ees retaled leEYt t In eddkkm% Customer stall not use IIs Services, or slow the Swvkn to
be used. In a marwer Out would cause. or be Hely to cauls. Spectrum to quapfy 22 a •Cavrred Sarvke ProvidW a
dolked in 47 C.F R. it2A err arty suoonw odes of the FadeW Communication Corona& i ('FCC"). Any breach of
this p w#Wm chap constitute is metarld breach of this Agreaunant cud Spectrum shall have tta Immediate 4K vAtiead
notice or penalty to laminate phis Agrssnanl or, In Spectrum's sole discrudon, suspend Services to Cuskaw.
3. MonlWringfAlarm Systems: Customer acknowledges that Specie m does not pwrsntee the Hosted Camnxadaliens Service
sod aperata teeth slam. eenaly, msdicd srdla alba mahkorsg systems and serosa err Cusfonherpnohided agdiprnant EscNtles
and services ('Alam Services'). Cholaner must ensure that all Alarm Services and related signal Wensmisdon m vl=s are led"
to validate that they mTaM Gully operational aft kntalletbn of pro Hosted Cormmmtadons Sarvke. CLnmmw Is solely
responsible for oblakdnp such Is" from the appropriate Alamo Service providers. ensuing cwt such tes*q Is arnplaled In a
timely muter, and conllminp Chet the Alam Services and say related Cwlanev provided equonent. lacgtias and systema that
aro connected to Kosted Communicators Serrate operate property Cuslomer Is surety responsible law any and esti costs
associated *0 phis Wcti ft.
4. Customer Equipment: Specinn's. oWggtlon In to provide Hosted Cammuicatlona Swhce to the aulomsr-aoassibls interface
device or eghdprnent belated by Spectrum of the Specrao nstvrork dmareston pint on the Cu WW* pra deft Cu*ww Is
Bd* resporalbla for coordlnelnhp and ewnW*V any and sti reerra". nt uVrentation and eadipwallon of Customer-
povlded equipment Iscistiss and systeme to be used with Hosted Conuuaiatlau Swla end eenmecflq suer rquIWAnt
kKawes and s"i me to the spaduvm n of a Meledace darks or equipment Customer neat notry Spemum d leg! saventy4wo
(72) hours prior to Cuslomars erlheduled instelletion eppeudmad If Custounar scala to reschedule knsupation Ior any reosen.
Additional charges may appy for nen-standard installation end missed Instayation appeinbnents.
5. Access: CwsWw agrees to provide Spectrum and ks aut horkeed agents with access to CrslornWs Imemal telephone or Local
Area Network (LIN) wiMg at the neMwk interface devwe or at coma other mtrinman paled of a*y In order to fatitale to
Installation end operation of Hosted Comers iatwe Service over esismrg wiring. Custoxw hereby autedave SpoWurn to oda
wW requests to Cwbmar•s landlord, bultdlh9 ameer andrar buldyhg manager, as appopnete- and lo mAka any requssu to other or
prior cmmmudeallow sarvice prariders, as necessary and apprapdale. to Maude ted Specbam has a9 awes to :nide Wring and
cabllhQ necessary and rAlkleni to elhcenty and season rmtd I1osled Commuricetom Service and alt related agtdprneRL
L CP14: Inknmatlon releft to Customer calling details ('Camp Oste/sj incheft h qusaft rarelpraliM type. destlnton and
amourd of wags by Customer, and Idon.wow contained in Cud~s his (copse ey. 'Cuslonew Proprietary Network
CenarMreI Bush9errlsnApresarhrMvI61213 COMR)ENTML Pap 2201N
Oa01q Ow ter0mranatwns. At R06 Retest
InfannaW or'CPNrl Mut Is obtakud by Spectrum pu umd to lb provision of Hosted Cd mmadcalons Bowl= WIN be prela -
by Spectrum as deearibad herein. In the Pilvacy Polley, and in ecoordernae with apoiabie UdwW and aide requirements
Notwiles ardYhg the Iloregekng, the bk whV shah rel be CPNI: P1 Catomsee drecbry Mehta Wo matlork and (R1 aggregated
adfm compied kdaanalon Mut does not contain customer-spe0c refrnnces, awn M CPNI was used as a basis fa suck
s. Spudrune may use and dsdose CalIng Details and CPNI when spend by appacehis sw Specbun may use Cairg Dells
and CPNI and sham Odudirg via amapl Ging DNab and CPNI with Its Pus end corhsaelors. as wet a VA
Custamars empbyees and represer+tadvm wftW Customer consent (i) to provide sendces and bias b Customer•. (fi)
pursuant to appkabie low. (ih) to prated site Interests of Spectrum. Cusmrner end mutated pulas in prevW" Rad. I" of
cervices. abuse. hwunnent and mouse of telephone services; (iv) to protect the sev Ay and Integrity of Spockwn's nstwort
syslsms. and (v) to makat sdditiorul Spectrum services b Cuslomm Mut an of the same Cabpary as Me services Mut
Chatorner prndhases ham Spairhm.
b. Spectrum whl obtain Customers consent belga using Calwq Deleh or CPNI to marled b Cuskamer Spectrum sanices that
am not wMhln the categories of Serves: that Customm purchases Ran Spectrum Cwtasur agrees that, eaapt a provided
In this Servta Agreement and eppiasble taw, Specimen wit not be NAM for any been or damages arhhp a a result of
disclosure of CMV Details and CPHL
c. Spectrum wil respond to Cusiorner requests far CusWw Camp Details duty In conrplara wth SpeckuWA then• uftwd
authentication requirements and epplksble law. Such authenticMlon raW-rarwnts may require Custaner to obtain a sense
pesswmd. which may be required for beth onkne and telephone ngwsts for Clung Detest. Spectrum wil notify Cudorner of
any requests to chsngs saouri passwords. adhraie Pnr account access and lunge Cusbrnsrs account address of
record. Spectrum mey provide we h rotas by w**mWk by email ar by raphe res to Cuatemsee prier wceurt mWme of
record.
d. Customer may Idea* a person or pecans who am authorized to request C06V Detaft by executing an Agency Letter
loft 5st�of W dMM Spectrum upon rsWAnt ran the Agent LeIs responsibis d r wta lurrot Mabb Cue awntag OW Spam— - on! ��forr xW i t oof
Ca!" Oedfs (ockrding CPNI) oral occurs If Spectrum las Mopled v Mn the Agency Lelia
7. Directory l3atings In the event Mho a matedN error or omission in Custorrors dkedW Ndkq Inib maMon. mg0rdins of form. Is
Creed by Spelman. Customers add and enziusive nnmdy Ono be a pmU serum craft In an anou t ad by Spectrum's then•
currant standard paades or as 1, , I ed by appNabfo regulatory m*iremens. Y any Notwhdetadkg the bragois. Spectrum
shsl have red other ksbuily for any error or omission in any dyed" Ilsdng Infom atkiL l a minutes of use rUOIJ') pdduge
musrtes we suceaded, shy &MWW m aries will be charged at the standard domesk Iong d3lanea rates Nadd at
(gtp,lL�lUrDrisd.soectruriraArn.
S. Number Porting: Upon subrwasbr of e Service Order Cusbmcr may pat a Mbphone rsamber within tri rata anter for is
pantalar Sevke Location to Spectrum for use with Spectrum PRI Service or Spectrum SIP Trwrtr Service. Cuebmer
represents and werents tel It has all necessary rjIft and eurbo ty for any poring request. wi provide copies of Wers of
authority a bmizing the sure upon requeal AND SHALL INDOMIFY DEFEND AND HOLD HARMLESS SPECTRUM AND ITS
AFFILIATES FROM ANY THIRD -PARTY CLAW RELATED TO OR ARISING OUT OF ANY PORTING REQUEST. SpwKnm she
coodkels telephone aurnber poAkq with Cusbornar's fanner sal service provider ('FLSP') using the aperationsl process for
coordinating Wdpfrm* number por" to preferbed by the appropriate ngulalory n to t Spa*— shell port in a telephone
number using one of the foMewi g agreed upon methods
e, Spare ft4wrarg Cut •Spas Equipment Cut' mee s that Customer wit provide sufficient spen Customer equipment. such
as Nus Canis. for comseetorl of SpecowWs Sevioe(a) prbr m telsphorne manse pnriing Specimen and C stomer shelve*
Me opaatond efablity of the Service(s) In advance or Spacbum tsautng a request to pat Customers tesphons numbers
Rom Customers FLSP to Spectrum's Service Customer deknowledga and eoespes tet the poita process Involves the
updatng d "KNpls databases and may result M an adage of Senior during such updatss.
b. Not CW- ftwinesa Ham 'Hsi Cul' means that CuMWWa exiling service Is dsaaaxted prior to CuMtane co F11
Cw comers equipment b Specknrrn'e Sema which. In tum, occurs prior to to sduduled IWpiwhly number tool change.
'Makhess Hous' come &00 AM b SAO PK Monday !trash Friday, exck d % Holidays. SpKuw wl1 use reasonable
efforts to rsedvs any Issues edsing during On Hot Cut prior b the execution of the port dung* andmay cancel the port
dwings at Customers request Cudoner acknowledges the ■ Not Cut rmKmady resits in an kdwn4 gon of Customers
telephone sarvlce thereby dspursirq Cuslamm b risks assodeled with Inability b nuke or receive telephone ants. Customer
accepts as labilty for any Pose or damage arising out of or relied to such an trusm on
C6 Not Cuf Arter Notes For purposed of Mit sector, Hol Cut hes the same enearerg as above After Hours` means any lane
outside of Busmss Hour. Spe ftur wN use roasdnehis efforts b resolve any Issues wising during the Not Cul prior to Bra
execution of the port charge. At Cnslomers requsst. spectrum shah make ressoneble aliens in cc cat Mu pot request but
u nevalabNty of nezvowy Thad party resources may prevent SPWM M from dffeWhg such canaladon. Cusbmer
adunowhdges the a Not Cut necessarly resits In an mui rhpron of OudonWs Ielephae seevtea tenby exposing
Cornraweid Brit Sa ricn AgMemMd r 061213 CONFIDENTIAL Page not"
MlCaserrCaeasuaral= AMRghlaRmv .
Cuslornw b risks anocbsled WM Inid ly b make or halve tsbpho w We. Additionally. Cuebmer aduwnhdges that
Cuabrcro/s tduoxe of an Mar Hors Hol Cui expoan Customer b the addkionel risk of an wdwW@d outage due to
unavallabtty of necessary wkdlerty resources to canal a porWug request or resolve a trouble sprat. Cu.iamr accepts ab
Neb ft for any loss or damage whing out of or Wood to such an k+euruplim of oudage
Specbm may narks requests b pod a Waphane number errantry nss'grwd b Caslonar iao lhrd party seance p wAda
Ctetomes apses that until much Sm as chs poling process has bean completed and no hnrtter beffe for any ported telephone
number traverses Speckunia notwok Custonw dW remark bound by the leen d the Agreement and this Atladvmnl
(krdu ft. Mltlqul LTJ&& % Cusbnne's obgpallon to pry for any appluble Savica) for any and aA Volk winch remains an any
Cuskaw tehphoha numbers. NowA tsiandrp dw iormgakhp Cumarner shag nok Specbum as hal Ave (b) business days we
advanced Customer re*w0V mor then Meaty(I4) Wbphww mtmbrs b be pwtad from Spm* mh b.newer swvke
Provides•
a Untied came ualudons servicer.
a UW@d Corwounicasons Swim we available m personal computer and mcbIle phone or tabtal applkaAcn formats where
taakra, AncGfionalAies. and cepablita W fifer bared on ft device used to access we WMW C.ommunkakaus Service.
Changes reads to edger the leatuna, to ric bon5fiss. or eapabtAges, or b the appkraton user Interface formate sloth beat tea
sale deaaton of Spectrum.
b. Unified Conum hkatbns 3erdces are noexclutwe and nontransh nbh. and Customer shag pmhibk use of Ake II
Co muWcatiw a Servos by any third party cow inn the dwtan+er for each Cushrher'e infamel business purpose;.
m Use of the Untied Communications Swvikn by Customer does rel Permit or imply any Passing d lige. trade nernes. trade
dress. tradenerks, service maks, coma wad symbols. co "04able malerials. designs. folios, wWor any ower intellectual
property from Speclrw or b fried party vandws involved in delivering ft Unified Commis caAahs Sauces b Ctdomes
dl Thkd party vwxk n used by Speckuim. Indelivering the Ulm, Comrnr"Gria Services to Customer do not Rovidr any
wanarwas. dreg or badkeft express or rr Ova to Customer for any and AN damages vdewar direct or vhdked. Imridentel a
co sequen tal, arising from we use of the UNAad Commis nicatlom Services.
e. Cusbnw shall net: Q) copy of adapt the UnAhd Ca rstolcsbon Sanaa for any purpose, odw than as ape MMIIy
permned under this Agreenneft (A) ale the Unified Cammuxbakan Savk m ower turn (a) In acoodaxe VIII M sppfiable
laws and regulabons and (b) ae set iwth In fro docummdelkin provided by Spectrum to CnsWw.. (a+) lelrese elglmear,
fnnshh. decampile. or disessembM we Services: (lv) we the LMW Conva 'atom Sauces In any catsarckV.
apptiaticn service prwWer. Itme•ehaing or service bureau arahgemeM kncludsnp, wilhmrt Ikmlhtion. any use to provide
sarvlcas or prooas data for the bo naAt ot or on behNf of any hied party Who Than wa Cusbmer. (v) cause or pmmk fro
dnabkng or cka mva w of any sawdty madmuram conlaired in or assowted with the Udlled Camnhanicad ns Swim
or (vi) delete. star. cover. or dislorl any copyright or other proprietary roticas or bademaks.
6 If Customer bnsdhas any tern of tis Agreement as they rah" to the Unified Communiabms Seances. Spectrum or Is
thkd party verdas used in delve" we thu:fied Cm mmo**k rn SwW= shaft be "Wed to rrrfara such tame to cum tum
mdelat breach
S. Spectrum and wry find party service provider Spectrum upas b provfda UnWad Carnmunlicallons 3WAM may usa
Cusi mer date provided to such service provider In Ow carne of Me patoonaha W the UrWled Communications Scones,
inchnang but not limited b any personal dais of Customer's employee ('UCS Date' mhw Aon content traamited by to
UanAsd C wunw cilli s Services. to (a) comm unale Mflb Spectrum or Cnstoner. and (b) administer andlor psrfwm this
Agneemai. any Service Order. "or pry agreenwnt between Spectrum and such P*d party service prmvkler. Spectrum
and such sane provider nwy access or dsdose UCS Daft and ratated mformaka. b () satiny Mgal requhmwk . comply
with cos law or respond to wbpoenas. ummu s of puri edam. of () ad an a goad faith belief &M such - or dlsc o
is necessaryloprotect the pereonrl slaty d SpechoWt a such ewvice provide/@ empbyea. eudon em a fir public.
Ca mnwiet &A serAces Ageueen v 01717 1:01IFA) WLAL Page 34 d b
CQeheChwlerCaaemrir:edoee A11144 sbiserved.
Attachment G
Multi -Channel Video Service (Enterprise N, Government TV, Hospitality TV, Healthcare TV,
EducationAinlversity TV)
Spa arum Erinpds6 "I provide time Customized cable television programming (' W-Charnnal Video Saniea7 to Customr'a
sorvke Locakon(s) I I IIIed In a Service Order. which programmkg shall be subjeu to change at Spectrurn En- pais is dsraadon.
provided that Spectrum Enterprise shall use reasonable alien to subs6teos almlor or Comparable proprammkq in tin ward that any
of the progranrning aarv� cases to be available. if the Pallas agree Ih wiling. Multi -Channel Viso 3arvkw may Include HBO.
Sfwrrhnw,TA1C. Chmmau. STARZ. Encore or Epic (eelladively. Trarnkan Services-).
Spectrum Enlrprise and Customer adumowkdge that Custornar has elected to mc" 2 or more tiers of ddso pmgramwd" service.
ung the Uosdeed besld level vrhkh. under Federal law. must be pumhosed as a condition to receipt of COW tiere of video
senna, red Customer adunwlsdges that It is able to purdutee are broadcast basic Mal of semis an a stand -01614 basis.
Spectrum Emerpriw owns and shag so all draw have the erduslw right to aces, amtbol. maintain, upgrade. use and operate its
Mu1L-channd Video Sarunce and related Nahvork and Fqu0n*K except for (I) any video dspley terminals (Tomecdone) or Inside
v*%V owned and maintained by Customer or a third party, arra (1) arty Condna nears. raceways. or olhm paws where live Ne h wk or
Equipmorm shalt own such items and Customer hamby Waft to Spa Enterprise Me non-aru:MsHe rght to ac and use
such
Cusl
space dung the Order Tam The Spsl.m Is net. and shall not be downed to be. afdusd to or a blum of the 3wvm Location, and
An, is Intended to convey any right or owrwshlp of any portion of the Ntlwork or Equipment to Customer or any other person or
racily. Customer shall be Ilsbk for any and all Owk damage andlor loss to MI Syslem ar any portion thereof, Ulla led at the Sennas
Location, *unapt to 1be extent of any negligence or wifbd misconduct an the peri of Spector Enterprise
Customara use of tiro Mu*-Chw" VMw service ls sublad to the fok i Imq addWonal toms and cal dtions:
1. AaullrGranrsl Video Service shall not Iudude ps"o-view. video -ono mend. or anyvWeao corderd ober Tisa tiro mukuRyagreed
upon MuMI-Chsrsl Video Srvm drawl lite -up.
2. Customer shell leis all necessary precautions to rwae tivat the Nlult"ChannY Video Swvke is recelved only by authorised
pertiee. and that no part of tine hU1142annal Woo Service is rscelved aI sol otisr I I F I'm Including but not Wnhed to locations
wlsre an a I ", 'rm fee. cavy charge. cnimmu n or ane sum is duyed, nor shall Customer auHrodae at eppmve of any copying.
taping or duptiafig thereof Multi -Channel Video Swvke Is wobble for use at carsnraal establishments and other non-
mider" buildings (such as a torr, restuaant or fraternal orgardntion). in commercial estabWownts witlt public v*A . only
Me Multi-Clsruwal Video Bervice linsup(s) tint is approved far pub k vtewh may be used.
7. Cuskrner shat permit SpocWm Enderpdse reasonable ansae to the Service Uxmdors to Inpset the Srvlece Location at puurodle
i ntenals to asoertsim. among other things. the number of tekvieisn sets rsceirbg Ma Mulli-Chanel Video sarvoo. Cuslom er. st eta
sok exprse."Ilnrdsk Instal and malnish time inside wing.
Commercial Ldk Sanies Agresn erd v 141213 COWMENrIAL Page is of he
02016 Chwist Contraw*aGem. N RWft RUW4 d
4. Cue mier. at tis sob agwnse, sW W99% kstad, program. sewn. and Marian all Sella sennedions wtihn the Sevta
Location, The Sema connections shall be Installed end programrned by Cmtomer m consultation vlth Spechwn Enterprise and
any wedtications p- P do by Sp-inen fdapdee b C -W mw m wd ft -
S. Customer MW not nlerfaro with, alta or subsgtule anyol On prog,arnts. ktloennslton or antaM altered a gel of 1M F�ild Chernel
Video Swig. whkb aro traromMed over any M Otis dtwmab prordad wdltmd qM plot wrM - consent of Spe drum Enterprba,
Under rte d=mmwm done Customer taut any Opt to encode. aper. reforms:, debts or athwwin modify the MuS-Chantal
Video Sarvlua. indudhtp without ltmtttabon delivery meutod and any prosma rdnp contained waft the Mull-CMm* Hideo Setvla.
wlthad the express vrrton consent of Spectrum Enterpda. The MMallom of this paragraph &hall not apply to formaOlnp of
mogra-lift to spread by Spectrum Ertbrprbe end Caslmw
* Customer shag provide ad fral level canted and support to Its a dwrined users mh tg to the Network. Equpme% and AWfi-
Cl m" Video SwOm In Ste event of any dbtuptkat, ftkm or degradation of the Mull Cher" Vdeo Saha testing kw Mwtty-
bur (241 caroembe hours or mon, Customer steel use all reasonable eNo to dagnade the Cause of the W11143Iannel Video
Servke inpactlnp event. to the event Ont the Mult4l "Mdse Sella kneading event Is reasonably dotennsted to be caused
by the sgmel deiftrod by Spttdnsn F.rttarprtas. CustwM d wl canted Ow deslpreted Speetrun Entsrpna tsdtrHaal support
anted for resolution
7. The iroida wiring shall be installed by Customer In cotsudadon with Space= EM"mm and syr spedAafons provided by
Spectrum Enterprise to Customer In terrtletg Spsdnun Enbrpfae shd not be resporteible for. and Customer OM not be entitled to
any =0 or relate, for an outage vAkh may be due b a lad or fallure wilt respect to any Inside wmg. Service connection or
any system equipmrtl or facftbs of any Md pally. Inchtdfng but not 4nited hk insb ism wlwr such outage Is due to lite
Customses failure to p nWft provide Spectrum 6derplm vAh accon to the ( roperty to rasped. mentor repair, andiat replace
the, BVda ms or KbA42 aural Video Service.
S. Nobdgata ding anyli fng b dw contrary In On plaster Agreamatt. the hitCs for the Mull -Chane) Video Sarvice aro suWW to
dtago amddeMwith cmwrwm sl VA96.ClnnriM Video Sends rats kmaa& applied to cwnmarraat shat, We
9. CrskwmWs use of the Set Bade Box Product CM') aftleWe as part of the WAS Chantel Video Service (On 'SSS Offedrg') Is
&ublsd to the Folio m additional lems and conditions
a. Att tams est forth In this AgadsneM 6 shall apply to the 880 !Hering mcoepI to Oa extant named below.
b. NotwNhst why Section 1 sfta qts SBS Cft ft may indude codain end proWammbg
a Natwihtonding Section 4 abaft, Spaeiun Enmgmbe dial mataO and program all Cartecums for the 380 ONerlrg. Customer
diad emus the awlbbiity of Connections the! an campaeele wJh the SBR Offering ndudfrg. witted gnttbtioa, On provision and
use at epprnpriate hewn and Cormscdoro bavmV I40TV net poWi ty
d, 0 Customer desires her the hot desk pwW and On TV user Warlock associated with One SBS Offer" to be co -trended (with
Spedcum EMerpna's and Customer's brads!. than Cuslomer shellprovide Spectrum Enterprise s copy of Customer's kgo fn
accadeam wth Spednam Entaplsa'a U cMkM spaddaYom and hereby granas Spectrum Enterprise a dgM and dcome to use
such l go for purposes of mch co-0ratdng.
Coeyrmrra Oulk8mvicesAgreem etty101219 CONF9*A & Pop 20d29
ad010 Chester CamrottrWsaorte AN Roft Itumved
Spectrum Commercial Subscriber Privacy Policy
TV Internet Phone
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City of Round Rock
RouNORoac Agenda Item Summary
Agenda Number:
Title: Consider executing a Spectrum Enterprise Service Agreement setting forth
the terms of services for all services orders issued by the City.
Type: City Manager Item
Governing Body: City Manager Approval
Agenda Date: 5/3/2019
Dept Director: Heath Douglas
Cost:
Indexes:
Attachments: Spectrum Agreement, lAF - Spectrum Enterprise Service Agreement (04 24
19) (00422727xA08F8)
Department: Information Technology
Text of Legislative File CM -2019-0116
This agreement will allow certain city personnel to make changes to City accounts without
signing individual agreements. Personnel assigned by IT department director and City
Manager's office will be the only points of contact for all the citywide Spectrum accounts (cable
and fiber).
All funding decisions will be coordinated with the identified points of contact (IT & City
Manager's office) and the department making the request for services and/or changes. Most of
these particular services fall under scheduled line item budgeting.
No funding is necessary for this agreement.
City of Round Rack Page 1 Printed on &=019