CM-2019-0166 - 6/7/2019AT&T Business Field Services Statement of Work
AT&T Professional Services for WAN/LAN Deployment Solution
Project Name: City of Round Rock
Associated Work Request: 1-AJP1ESU
Date Prepared: May 23, 2019
Prepared By: Robin Gipson
1. Introduction
This Statement of Work ("SOW") between AT&T Corp. ("AT&T") and City of hound Rock ("Customer") is attached
to the Agreement/Addendum/Price Schedule and made a part thereof upon execution.
AT&T reserves the right to withdraw this SOW or modify the prices and any other terms and conditions, including, but
not limited to, any section of this SOW (i) if the SOW is not signed by Customer and AT&T by August 23, 2019,
andlor (ii) the engagement does not commence within thirty (30) calendar days of the Effective Date.
2. Scope of Work
2.1 AT&T Business Field Services shall provide the following Services:
AT&T will provide professional installation support to City of Round Rock in Round Rock, TX. The customer currently
has a Cisco AS3005 which is used for broadcasting on top a Public Access Channel. The device is down and end of
life (EOL).
The current set up is as follows:
Current architecture in the council chamber (broadcast room) includes five axis cameras controlled by an in room A -
List management system — that system then connects to Blackmagic encoding devices that feed to various equipment
via an SDI out that currently broadcasting all public meetings including council meetings, planning and zoning
meetings, etc
AT&T will provide installation support for Qty: 1 - Axis 07411 (Video Encoder) at the site. The encoder will replace the
existing device that is a single device broadcasting over a single channel (99).
2.2 Customer Site(s):
City of Round Rock - 221 E. Main St., Round Rock Texas 78664
2.3 Associated Material/Equipment
AT&T Business Field Services has provided this SOW for professional services. Associated equipment may be part of
the overall AT&T solution being offered, or may be customer provided and is described below.
See Attached Material/Equipment quote.
2.4 Service Hours
The Services provided hereunder shall be performed Monday through Friday, 9:00 a.m. to 5:00 p.m., local time,
excluding designated AT&T holidays ("Normal Business Hours" or "NBH"), unless otherwise noted herein.
AT&T Designated Holiday Date Observed
New Year's Day January 1
Memorial Day Last Monday in May
Independence Day July 4
Labor Day 1st Monday in September
Thanksgiving Day 4th Thursday in November
Day after Thanksgiving 4th Friday In November
Christmas Day December 25
After Normal Business Hours ("aNBH") refers to after 5:00 p.m. Monday through Friday local time and all day Saturday
and Sunday, excluding AT&T Designated Holidays. Services may be quoted with both NBH and aNBH in order to
meet the project requirements, and are detailed below.
Service Type Hours Quoted
Installation
AT&T and Customer Proprietary
Do not disclose or duplicate
Confidential
NBH aNBH
® ❑
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Cutover and Testing
3. AT&T Business Field Services Responsibilities
AT&T will be responsible for executing the following activities. Activities not expressly included in this SOW are outside
the scope of this SOW,
3.1 Installation
(Applicable d checked "Yes" under In Scope column in the Scope of Services section in this SOW).
AT&T will manage the following installation activities:
(a) Provide Customer all power and environmental requirements for all Equipment in advance of installation.
(b) Confirm with Customer that any site readness tasks have been completed and the required circuits are
provisioned and operational.
(c) Verify network configuration with Customer single point of contact prior to on-site installation,
(d) Unpack, inventory and inspect AT&T provided Equipment at the Customer installation Site.
(e) Install?rack mount and connect the Equipment into the Customer's existing racks and/or wallboards. Customer
must ensure appropriate Equipment racks are located at the agreed upon demarcation points.
(f) Provide remote technical support for the AT&T on-site engineer during the installation, migration, cutover and
implementation testing_
(g) Configure and install all Equipment Tested in Appendix C at Customer Site(s) as described in the Project
Overview section of this SOW.
(h) Troubleshoot and replace hardware failures of new Equipment relating to the installation 1 upgrade of the
AT&T provided product.
3.2 Test and Turn -up
(Applicable if checked "Yes" under In Scope column in the Scope of Services section in this SOW)
AT&T will manage the following Test and Tum -up functions applicable to each Site after the Equipment installation:
Test
The criteria for Test & Turn -up shall be considered fulfilled upon successful completion of the following.
• Verify LAN component interconnection/connectivity.
• Verify WAN connectivity — if applicable.
• Verify data transfer from a test PC to a Customer specified server.
• Verify connectivity between multiple sites over the IP network - if applicable.
Tum -up
Transition from existing data platform to new data platform as applicable.
Transition from existing WAN connectivity to new WAN connectivity as applicable.
Take existing data platform off-line as applicable.
3.3 Deliverables
AT&T shall provide to Customer the followino Deliverables -
Event
Deliverables
Engagement Kickoff
Meeting
Communications Plan
Review Project Timelines and Schedule
Project Status Report
Status reports and meetings will be held as mutually agreed by the parties.
Project Closeout
Final document summarizing the project to Customer Project Manager.
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4. Customer Responsibilities
For AT&T to successfully implement the activities outlined within this SOW, Customer is responsible for providing the
following to ensure the Project is completed on time and within financial limitations:
For AT&T to successfully implement the activities outlined within this SOW, Customer is responsible for providing the
following to ensure the Project is completed on time and within financial limitations:
(a) Provide Customer Project Manager Identity and contact information. This is the Single Point of Contact
("SPOC") and shall act as the primary interface for the AT&T Project Manager. This individual shall have
decision-making authority regarding day-to-day management of the project. This individual shall also be
responsible for defining any additional Customer requirements, ensuring Site readiness and implementing
any adds, changes or deletions in Equipment and/or facilities for each Site prior to installation of the
Equipment. Customer will promptly notify AT&T if it changes the designated Customer Project Manager.
(b) Designate a technical point -of -contact that has detailed knowledge of the Customers network as well as
policies utilized.
(c) Provide authorized personnel on-site during Equipment installation, Test and Tum -up.
(d) Keep AT&T informed of any information or changes, which may affect AT&Ts performance of Services or
require a change request in the scope.
(e) Provide AT&T with reasonable access to Customer premises (including wiring closets) during Normal
Business Hours as needed and shall provide office space to include desks, chairs, as well as access to
printers, copiers and phone lines while on-site at no charge. In addition, AT&T may conduct the research
and other work from a remote location.
(f) For each Site to be deployed, provide local site contact name, telephone number, address, and email for
both a primary and backup local site contact. This is to facilitate local scheduling issues, Equipment delivery
confirmation, and other Site-specific details. These individuals are accountable to provide any special Site
access clearance, escort, safety training or information required. The local site contact shall interface with
other organizations as required. This information is to be provided to the AT&T Project Manager for each
Site.
(g) Provide AT&T Project Manager a minimum of ten (10) business days notice for scheduling Equipment
Installations. Cancellation or rescheduling with less than five (5) business days notice may be subject to
AT&Ts Reschedule/Cancellation Charge set forth in Schedule 1, Schedule of Charges.
(h) Provide adequate secured storage area on Customer Site for Equipment for the duration of the Project.
(i) Provide a signature sign -off (see Site Acceptance Form, Appendix A) as concurrence of Site completion for
each Site where AT&T has provided Services under this SOW.
(j) Provide information relative to the legacy circuits and data equipment including network diagrams listing
existing size, capacity and utilization.
(k) Identify desired Equipment placement; any rack or cabinet layouts; circuit demarcation locations and
specifications
(1) As specified for each Site, ensure that proper environmental conditions specified by product manufacturer
are in place. This includes but is not limited to adequate power and grounding. AT&T shall not proceed with
the Equipment installation until Customer has made such modifications and changes as required.
(m) Complete all requirements following recommended industry standards for proposed system connectivity
prior to the first installation date:
• Raceways, boring and cutting, trenching, conduits, variances and rights or way required for
installation.
• Network service (LEC and IXC).
• Network demarcation.
• MDF demarcation (includes documentation).
• Customer private network (e.g. LAN/WAN or privately provided facilities in a campus environment).
• Provide/implement/deploy/test all structured cabling (Category -5, fiber, etc) and required
components including but not limited to cabling patch panels and patch cords, power, UPS (optional).
• Provide hard -wired receptacles for each of the components, power strips and/or uninterruptible
power supplies at each Site.
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• Extend demarcation point(s) to within six feet of the Equipment installation location(s).
(n) Assume sole responsibility for the condition and/or readiness of Cable Plant or its ability to transport or sustain
proper electrical and optical data signals as required by the operational specification requirements for the
Equipment. Verify all distance and interference limitations of interface cables to be used and that all
necessary cabling, power and grounding is delivered and installed prior to the installation dale.
(o) Update the configurations of those devices and sites that are not identified in this SOW that must communicate
to the Equipment deployed as part of the Services provided in this SOW to ensure proper connectivity in
addition to installing and verifying the operation of all equipment not provided by AT&T.
(p) Interface with Customer's network vendors during the installation and testing to make network changes
required to make the data network operational. For example: order, install and test all non AT&T data circuits
prior to the installation date.
(q) Provide remote access to the Customer network via PC Anywhere, RAS connection, VPN or direct dial..
(r) Assume sole responsibility for all existing data files and/or file structures, their storage, backup, and
recoverability.
(s) Removal of Equipment packaging materials/trash.
(t) Ensure all legacy equipment used for redeployment is operational and satisfies the requirements for this
project. Customer assumes complete responsibility associated with troubleshooting and/or failure of any
legacy equipment as it relates to this project.
(u) Validate that legacy equipment related to Services provided in this SOW, has appropriate software levels,
sufficient memory and hardware modules to support the new Customer network design requirements.
(v) Provide an available hub or switch port on downstream LAN for deployed Equipment as applicable.
(w) Provide all cabling required connecting downstream local area network devices to the Equipment.
(x) Provide an analog Circuit to the Equipment installation point at each Site. The Customer shall also provide
an analog modem for Out of Band Access to the Equipment at each Site. Customer is responsible for the
installation of the cable between the Equipment and the analog modem and the patch cable from the analog
Circuit to the modem.
(y) Provide Information that documents the legacy network design and configuration if this is an extension to a
legacy network. Customer must have already devised its IP addressing scheme and is expected to provide
in spreadsheet (or similar) format, the IP addresses that correspond to each piece of Equipment that will be
installed as part of the Services provided in this SOW
S. Project Governance
5.1 Change Control Process
AT&T and the Customer will manage all changes to this SOW through a written change request process ("Change
Control Process"). Either Party must submit change requests to contractual documents in writing via the form attached
as Appendix B to this SOW. The party requesting the change must submit a written request to the other party and the
receiving party shall issue a written response within five (5) business days of the receipt of the request, including
whether the receiving party accepts or rejects the request. Once agreed upon, both parties must execute the form in
Appendix B.
5.2 Contacts
The project managers and/or points of contact shall be:
5.3 Acceptance/Approval
AT&T shall validate the process steps to achieve Acceptance of the Services in consultation with Customer during the
start-up period for the Project. During this process, the Acceptance Checklist (sample at Appendix C), will be reviewed
with Customer and updated accordingly. AT&T shall present the Acceptance Checklist upon completion of the work.
Customer will indicate acceptance of the Service(s) by signing same. Should Customer not accept the Services, AT&T
will request a written explanation of Customees reason for not so accepting within five (5) business days. If Customer
does not so notify AT&T within five (5) business days, Services shall be deemed Accepted. AT&T shall address
Customers issue(s) within ten (10) business days after the receipt of such notice, and will then resubmit the Acceptance
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Checklist for Customer's signature. Such time to address any quality of service or re -work issues(s) may be extended
by mutual consent.
6. Fees and Charges
6.1 Description of Costs
AT&T shall provide the Services for the charges stated below.
Description
Fee/Costs/Expense $ Dollar Amt
Additional Charges:
• Expedite Charge
• Customer Not Ready Charge
• Re-Schedule/Cancellation Charge
Any change fees in travel expense plus
any additional hours required to meet Customer cul -over
date
6.2 Other Pricing Conditions and Terms:
(a) All prices and estimates are submitted in U.S. dollars ("USD").
(b) Actual Travel and Expenses will be charged and passed on at cost where they apply.
(c) Shipping costs: Pricing does not include shipping costs from the manufacturer to the AT&T staging facility
or directly to the Customer Sites. In addition pricing does not include shipping from the AT&T staging facility
to the Customer Sites. All shipping costs will appear as a separate line item on the Customer's invoice.
(d) All taxes and excise fees are the responsibility of Customer and have not been included in the above quoted
prices.
(e) Customer Not Ready Charge: Incurred but not limited to the following situations
a. Circuits provided by vendors other than AT&T, which are not in a ready state.
b. Site not ready (such as failure of Customer local personnel to be available at the required times).
c. Customer configuration errors.
d. Issues with Customer provided equipment or third party vendors.
(f) Re-Schedule/Cancellation Charge:
a. Customer cancels or reschedules an installation with less than five (5) business days' notice prior to
scheduled installation date.
(g) Expedite Charge:
a. Request for Service with less than ten (10) business days notice prior to scheduled installation date.
b. Any associated travel and expense for resource allocation, travel and expense will be billed at cost.
c. AT&T cannot guarantee that all expedite requests can be processed and scheduled due to prior
resource commitments.
7. OTHER PRICING ASSUMPTIONS:
This SOW, including but not limited to the rates and charges, is based on the following assumptions. If any of these
assumptions are found to be inaccurate or invalid, AT&T shall provide Customer with the changes to the scope, tasks,
deliverables or terms and conditions of this SOW via the Change Control Process described in this SOW.
(a) All changes or amendments to this SOW will be mutually agreed to in writing per the Change Control
Process and signed by the authorized representatives of both parties upon final presentation. AT&T will not
perform any out of scope changes without prior written authorization and approval from the Customer's
authorized contact.
(b) As part of the installation, an overview of the features and configuration will be provided. This overview
should not be considered a replacement for formal training delivered by AT&T or an approved training partner.
The overview provided under this SOW assumes the Customer has attended formal training or understands
the technology and has a working knowledge of the components installed.
(c) Customer takes full responsibility and liability for the accuracy of all Information supplied to AT&T by
Customer and/or its representatives upon which AT&T relies on in the performance of this Agreement.
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(d) All phones will be placed during normal business hours and will be turned up and tested after normal
business hours unless otherwise stated in the SOW.
(e) Customerwill assume responsibility for management and maintenance of the Equipment upon completion
of the Services provided in this SOW.
(f) The following services are not covered under this SOW:
• Support or replacement of Equipment that is altered, modified, mishandled, destroyed or damaged by
natural causes, or damaged due to a negligent or willful act or omission by Customer or use by Customer
other than as specified in the applicable AT&T -supplied documentation.
• Services, software or hardware required for software or hardware problem resolution resulting from third
party products or causes beyond AT&Ts control.
• Services for product or software not identified in this SOW.
• Any upgrade not identified in this SOW but required to run new or updated software.
• AT&T is not providing IVR or ACD functionality.
S. Termination
a) Customer may not terminate this SOW for any reason other than for uncured AT&Ts material breach.
b) In the event Customer terminates this SOW or any portion hereof for any reason other than AT&Ts uncured
material breach, Customer shall be responsible to pay for all Services rendered, Purchased Equipment ordered
and expenses incurred hereunder as well as any charges associated with early termination of AT&Ts
subcontracts related to this project.
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APPENDIX A: MATERIAL/EQUIPMENT LIST
See attachment
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AT&T Professional Services for WAN/LAN Deployment Solution
APPENDIX B. SAMPLE CHANGE REQUEST FORM
Change Request Number.
AT&T Requestor.
SalesINI Tracking #:
Title:
Date of Request:
Nature of the Change Request:
(Please list specific details explaining the Change):
Change Priority:
Attached Materials: (list of additional documents required for other sources — i.e. engineering drawings, Purchased
Equipment order list, etc)
To be completed by the Project Manager.,
Impact of Change on the Project:
Impact of Project Time and Scheduled Delivery Date:
Impact on Pricing and Work Order(s):
Notes or Additional Information:
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AT&T Professional Services for WANILAN Deployment Solution
APPENDIX C: SAMPLE SITE ACCEPTANCE CHECKLIST
Supplier Acceptance:
AT&T Acceptance:
By: ®y „
(Authorized Representative) (Authorized Representative)
(Typed or Printed Name)
(Title)
(Date)
(Typed or Printed Name)
(Title)
(Date)
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AT&T Business Field Services Statement of Work
AT&T Professional Services for WAN/LAN Deployment Solution
Customer Acknowledgement
This Statement of Work ("SOW") between AT&T and Customer provides detailed information and considerations that
must be taken into account for successful implementation of the solution within the Customers network.
Customer, by signing below, indicates that the SOW has been read and the terms outlined within have been accepted.
This document includes the following specific Acknowledgement forms that require Customer endorsement prior to
deployment of your network solution:
Customer Network Acknowledgement
Site Sign Off Form
This SOW shall become effective when signed by authorized representatives of both parties.
City of Round Rock
7
(Authorized Agent or Representative)
VP
(Typed or Printed Name)
kg
(Title)
La - -7
(Date)
AT&T
Sy -
(Authorized Agent or Representative)
(Typed or Printed Name)
(Title)
(Date)
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clt$ct Proposal and Quotation
Quote # CaRR241905241
Company:
City of Round Rack
Rale :
5124119
Name:
Jennifer Patton
Expiration:
6123119
Email:
ipattonlProundrocktexas.dov
Account Executive:
Geoffrey Kordlk
Phone:
512-218-3296
Application Specialist:
Design - ConsuNing Services, Security, Network hint.
Fax:
Oeaver • Staging, lnsta8atlen, Leasing, Project Mgert
Resign Engineer:
Manage - Monaarhig. Maintenance, Mad Svcs.
Project:
Video encodaer
Inside Sales:
Debbie Cooper
IMPORTANT NOTE In addition to this proposal AT&T often Structured Cabling products & services open overlooked when planning for implementation, these include a Two -Post
Rack Kit (including installation). a Wan -Rack Kit (including installation) . and additional Stand -Alone Items such as copper and fiber patch cords, uninterruptible power supplies (UPS),
and cable management Click on the links below for additional information
Two -Post Rack Kit it //ww Co out canJ6-11-0. orock-kit-
Wa9•RackKit htt. / wunu r-eLdtl.com/bolt an/well .reck iia df
Stand -Alone Items .hrtp.l/wwrr.cc-a.crr:=om--'t4t on/siarn] a she itcrrs�di
TERMS:
AT&T Services encompass complete Network Lifecycle 5oldione to ra"Imlxs the return on
'Net 30, Payment lama and order scaplanca based upon Prix credit approval.
Investment from your mpvork Infrastructure.
'TMs Proposal and Quotation, and any purchase made in response to this Proposal and
Quotation, are subject to utas terms and conr9lions sal forth In the Equipment Resale Contract
between the parties, or N no contract exists, On standard AT&T Equipment and Services leash
We 6", - ,
contract
?his Quotation excludes all applicable taxes and shipping charges.
Design - ConsuNing Services, Security, Network hint.
•F.D.&: Origin; Preand Add, Standard S
Prepaid hipping method s UPS Ground unless athenvlss
Oeaver • Staging, lnsta8atlen, Leasing, Project Mgert
specifier.
Manage - Monaarhig. Maintenance, Mad Svcs.
NOTE:
Far CA ehlpments only CA State WARNING: Products Ordered can expose you to chemicals known
'Pleas• verity your shipment Is correct by reviewing the packing list before Opening.
to cause cancer &for reproductive harm. 5":
'Return policies vary by manufacturer and we time sensitive, Pies" contact your local AT&T
reprasanlatWe regarding any return questions or requests. All returns am subject to
manufacturers larnn and conditions.
'Restocking charges may apply. Return authorbaliorm are required prior to return.
'Monthly Financing available.
Monthly payment Is for 36 month commercial Onancing and Is void for 39 days,
• Financing is subject to AT&T Capita Services credit approval.
• This equipment may be eligible for promotional financing incentives, Including tsx-exempl
Issues for qualifying customsre. •Esemal.d Monthly Payment
• Far mon Information. Contact your local AT&T Capita Regional Manager or Jodi Ramsey at $26.10 Plus applicable taxes.
jk2fiUdslLcom Final pricing provided by AT&T Capital
Thank you for Ibis OPportunNy to Preserd you with Our quate COM01905241.
We hop to be favored with your order
Contact For This Quotation:
To ensure prompt expediting of this order, losses fax to the fellewing number.
Name: Debbie Casper
Fax 8:
Phone; 31425x•1359
Fac 314335.5739
Email: d37;':54Pti• : a � n
Remlltana. Address- Order Entry Address:
AT&T AT&T
PO BOX 9012 12831 Manchester Road
CAROL STREAM. IL 60197 Des Peres MO 63131
VfL22.13
Cayaf Round Rock-CaRR20190524-1 (video encoder w4nsWI).xisx 52412019
City of Round Rock
RoAND. ROCK Agenda Item Summary
exa
Agenda Number:
Title: Consider authorizing an Agreement with AT&T to provide professional
installation support to the City for replacing and installing hardware that is
used to broadcast all public meetings including council, planning, zoning and
etc. The device is down and end of life. Equipment description, video
encoder perp by Axis Communications and Once Source Axis installation.
Type: City Manager Item
Governing Body: City Manager Approval
Agenda Date: 6/7/2019
Dept Director: Heath Douglas, Information Technology
Cost: $815.78
Indexes: PEG Fees
Attachments: CoRR20190524-1 (video encoder w -install), City of Round Rock - Engring -
SR 1-AESRYX4 SOW 05.23.19
Department: Information Technology
Text of Legislative File CM -2019-0166
Current video encoder hardware (Cisco AS3005) which is used to broadcast on top a Public
Access Channel is down and has reach its end of life. AT&T will provide installation support for
One (1) - Axis Q7411 (Video Encoder). The encoder will replace the existing device that is a
single device broadcasting over a single channel (99).
The current set up is as follows:
Current architecture in the council chamber (broadcast room) includes five axis cameras
controlled by an in room A -List management system - that system then connects to Blackmagic
encoding devices that feed to various equipment via an SDI out which is currently broadcasting
all public meetings including council meetings, planning and zoning meetings, etc.
Cost. $815.78
Source of Funds: PEG Fund
City of Round Rack Page 1 Printed on d(WO19