CM-2020-028 - 1/24/2020SUPPLEMENTAL AGREEMENT NO. 1
TO "MASTER SERVICES AGREEMENT
WITH
ALIGHT SOLUTIONS, LLC"
CITY OF ROUND ROCK §
STATE OF TEXAS §
§
COUNTY OF TRAVIS §
COUNTY OF WILLIAMSON §
KNOW ALL BY THESE PRESENTS:
THIS SUPPLEMENTAL AGREEMENT NO. 1 to the "Master Services Agreement with
Alight Solutions, LLC," hereinafter called "Supplemental Agreement No. 1," is made by and
between the City of Round Rock, Texas, a home -rule municipality, hereinafter called the "City"
and Alight Solutions, LLC, hereinafter called "Alight."
WHEREAS, the City and Alight previously executed the referenced "Master Service
Agreement" for an employer paid benefit for healthcare navigational services; and
WHEREAS, the City and Alight desire to amend the scope of services and fee schedule
to include retirees and dependents of retirees;
NOW THEREFORE, in consideration of the mutual promises and obligations in the
Agreement and this Supplemental Agreement No. 1, the City and Alight agree that said
Agreement is amended and supplemented as follows:
1.
Addition to Scope of Services set forth in Schedule A of the Aereement: Schedule A
of the Agreement shall be amended as set forth in the attached Exhibit "A," incorporated herein
by reference for all purposes, to include retirees and dependents of retirees as part of the
"Covered Populations. "
II.
No Additional Changes to the Agreement: This Supplemental Agreement No. 1 shall
amend the original Agreement only as set forth herein and in Exhibit "A," with no other changes
in terms or conditions of the original Agreement.
[Signatures on the following page.]
00437122/ss2
IN WITNESS WHEREOF, the City and Alight have executed this Supplemental Agreement
No. 1 to be effective as of the last date of due execution by both parties,
CITY OF ROUND ROCK, TEXAS ALIGHT SOLUTIONS, LLC
By: Alu
By:
Printed Name: 14 D10V Printe
Title: Lity h&#trN4jA4!4jTitle.
Date Signed: Date Signed:
ATTEST:
By. q%L4yVjj,
Sara L. White, City Clerk
FOR CITY, PROVED AS TO FORM:
By: _
Stephan L, beets, City Attorney
2
Exhibit "A"
Change Order
Healthcare Navigation
Services
City of Round Rock
alig
ht
Exhibit "A"
Change order agreement between City of Round Rock
and Alight Solutions
This change order is entered into on the 1 day of January 2020, pursuant to, and incorporates
herein by reference the terms and conditions of, the Administration Services Agreement, as
amended (the "Agreement"), by and between City of Round Rock ("Client") and Alight
Solutions LLC ("Supplier"). Capitalized terms used herein without definition will have the
meanings ascribed to such terms in the Agreement. In the event of any conflict between the
terms set forth in the Agreement and this change order, the terms of this change order shall
control with respect only to the services provided under this change order. Except, as
explicitly set forth in this change order, the provisions of the Agreement shallapply.
Supplier will provide to Client or its affiliates, and Client will purchase from Supplier, services
for Alight Healthcare Navigation Services described herein under the terms and conditions
of the Agreement and this change order:
Part I
Control number: 2019-001
Summary of requested change:
Client would like Supplier to provide Navigator Services to:
1) Employees and Retirees enrolled in the City of Round Rock medical plan.
Requested implementation date: 01/01/2020
Change request submitted by: Blair Williams (Alight) Date: 11/26/2019
Change request submitted to: Tyler Jorl (City of Round Rock) Date: 11/26/2019
Part 11
Impact of change ---What needs to be done (check all that apply):
Detailed analysis
x Manage the implementation
Update requirements document
Code and test software
Code and test workstation tools (e.g., workflow)
Update interfaces (internal and/or external)
x Manually enter/process data/activities
Update reports
City of Round Rock -Alight Healthcare Navigation Services Change Order 110112020
Exhibit "A"
Update plan reference
X Update ongoing billing job
Permanently increase staff
X Provide staff training
Other
Scope of Services
Healthcare Navigation Services helps employees and their families thrive as they navigate
the complexities of health. This solution will provide participants with a rich multi digital
channel experience and access to personal advocates with access to specialized support.
Client employees will be better prepared to navigate the healthcare system, be better
healthcare consumers and face changes in their lives.
• Year-round education, navigation, problem resolutions and enrollment support.
• Dedicated Health Pro(s) with direct access via phone or email
• intuitive, personalized web tools to guide every step of the way through a care
journey
• Provider Recommendations: including quality analysis and embedded care -path
cost metrics for providers and facilities
• Cost Estimates for Visits and Procedures: including estimates based on network
rates and full case costs (anesthesia, pathology, etc.)
• insurance benefit, clinical policy and coverage questions
• Prescription costs and review for generics/clinical alternatives
• Bill and claim education and resolution
• Administrative coordination of complex care for patient: such as surgery pre-
certification and prior -authorizations
• Scheduling appointments and transferring medical records
• Connecting into your programs and resources (EAP, Telemedicine services, nurse
lines, tobacco cessation, weight management and many more)
• Monthly general healthcare consumerism education campaign that facilitates easy
access to technology and Health Pros
Note: Additional scope details are Included In the Healthcare Navigation Services Delivery
Model document
Hours of operation
Customer Service Center hours of operation are from 8:00 a.m. until 8:00 p.m., Central
Time, Monday -Friday, except for holidays recognized by Supplier.
Service live date
Services are expected to go -live on 01/01/2020
City of Round Rock - Allght Healthcare Navigatlon Services Change Order 1101!2020
Exhibit "A"
Duration of Service
The duration of this change order is indefinite unless contract is terminated according to
terms outlined in Master Services Agreement.
Fee Schedule:
• $5.00 per benefit eligible employee (as further defined in Part 1 of this agreement).
• Implementation Fees Waived
Ongoing Fee Schedule
Healthcare Navigation Standar
g d Services $5.00 per Eligible Participant per month.
as reflected in the Delivery Model:
Navigator Includes monthly communications from the
Participant's Health Pro that direct Participants to
use content from the technology only platforms as
well as the Health Pro thow,' h direct access.
Assumptions
• The number of Participants will be determined monthly.
• We have relied on the information provided by client of list head counts Navigator
Participants.
• The data provided by Client must be of sufficient quality that processing can be
performed without human intervention
Work will commence once this change order has been signed by Client.
In the event of any conflict between the terms set forth in the Agreement and this change
order, the terms of this change order shall control with respect to the services provided
under this change order.
Supplier will provide to City of Round Rock or its affiliates, and City of Round Rock will
purchase from Supplier, services for Healthcare Navigation described herein under the
terms and conditions of the Agreement and this change order:
Supplier reviewer(s): Blair Williams Date: 11/26/2019
Mark one:
X Approved Denied
City of Round Rock - Alight Healthcare Navigation Services Change Order 1101/2020 4
Exhibit "N'
City of Round Rock reviewer print: Date;
City of Round Rock reviewer signature Date:
City of Round Rock - Alight Healthcare Navigation Services Change Omer 1101/2020
Exhibit "A"
About Alight Solutions
As the leading provider of benefits administration and cloud -based HR and financial
solutions, we enhance work and life through our service, technology and data. Our 22,040
colleagues across 14 global centers deliver an unrivaled consumer experience for our
clients and their people. We are Alight. Relmagining how people and organizations
thrive.
alightsolutions.com
QN017 Alight solutions
Clly of bound Rock - Alight Healthcare Nevigallon services Change Order 1/01/2020
City of Round Rock
J)'ROUNID ROCK
xas Agenda Item Summary
Agenda Number:
Title: Consider executing Supplemental Agreement No. 1 to "Master Services
Agreement with Alight Solutions, LLC" for healthcare navigation services.
Type: City Manager Item
Governing Body: City Manager Approval
Agenda Date: 1/24/2020
Dept Director: Valerie Francois, Human Resources Director
Cost: $0.00
Indexes:
Attachments: LAF - Suppl No. 1 to Alight Master Services Agreement (01 09 20)
(00437762xA08F8).pdf, City of Round Rock Supplemental Agreement No 1
Signed 01.06.2020.pdf
Department: Human Resources Department
Text of Legislative File CM -2020-028
This suppplemental agreement is with Alight Solutions for the addition of retirees and their
dependents enrolled with the City's health benefits. There is no additional cost at this time to
add the retirees as the cost for retirees and their dependents was included in the estmiated
annual cost that was presented to the City Council on 1011012019.
City o/Round Rock Page 1 PdWed on 1/24/2020