R-2020-0237 - 8/27/2020RESOLUTION NO. R-2020-0237
WHEREAS, the City of Round Rock has duly sought proposals for ADA Complementary
Paratransit Bus Service ("Service"), for full turnkey services, including all necessary administration,
equipment, facilities, maintenance and personnel to operate and maintain said Service; and
WHEREAS, Star Shuttle, Inc. has submitted the proposal determined to provide the best value
to the City considering the price and other evaluation factors included in the request for proposals; and
WHEREAS, the City Council desires to enter into an agreement with Star Shuttle, Inc., Now
Therefore
BE IT RESOLVED BY THE COUNCIL OF THE CITY OF ROUND ROCK, TEXAS,
That the Mayor is hereby authorized and directed to execute on behalf of the City an
Agreement for ADA Paratransit Services with Star Shuttle, Inc., a copy of said Agreement being
attached hereto as Exhibit "A" and incorporated herein.
The City Council hereby finds and declares that written notice of the date, hour, place and
subject of the meeting at which this Resolution was adopted was posted and that such meeting was
open to the public as required by law at all times during which this Resolution and the subject matter
hereof were discussed, considered and formally acted upon, all as required by the Open Meetings Act,
Chapter 5 51, Texas Government Code, as amended.
RESOLVED this 27th day of August, 2020.
CRAIGORGA1, ayor
City of round Rye ,Texas
ATTEST:
SARA L. WHITE, City Clerk
01 12.20202-1 00452762
EXHIBIT
"A"
CITY OF ROUNDROCKAGREEMENT F0
FOR
lw"I&
ADA PARATRANSIT SERVICES
WITH
STAR SHUTTLE, INC.
low 40 is "Agreement"')Thl*s Agreement (the as of this day of the month of
----------------
----------------------------------------------- M ----------------- 2024 by and between Star Shuttle, Inc., with offices at 1343 Hallmark Drive,
San Antonio, Texas 782I6 ("Star Shuttle"), and the City of Round Rock, Texas, ahomewrule
municipal cooration, wih o ait ffices at 221 East M 0nStreet, Round Rock, Texas 78664 (the
.:City").
RECITALS;
WHEREAS, the American with Disabilities Act of 1990 (ADA) requires public entities
who operate non -commuter fixed route transportation services to provide complementary
t service;
paratransi and
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WHEREAS, Paratransit Bus Service shall consist of feeder service to an accessible fixed
route, where such service enables the ►ndividual to Use the fixed route bus system for a part of
the trip, and curb -to -curb shared ride bus service within the City limits; and
WHEREAS, City desires to contract wl"th a vendor to perfon-n ADA Complementary
including Paratransi't Bus Service (the"Service"), for full turnkey services, all necessary
* 2 0 IV nta*said
administrafi*on, equipment, faci*1*iti*es,, mai*ntenance and personnel to operate and mai in Servi'ce; and
WHEREAS, such Service shall consist of feeder service to an accessible fixed route,
where such service enables the individual to use the fixed route bus system for a part of the trip,
and curb -to -curb shared ride bus service within the City limits; an
*n V.
.I%jm
WHE*AS such Servi'ce shall be avai'lable to Round Rock res'idents who are unable to
I*de or disembark'MMAr from any fixed route veh*lcle or any 'jnd*ivi*dua1 whose speci*ftc d'isability makes
ii'ble for them to travel 1*ndependently all or some of the time on a fixed route; andt mpossl
has q(the Rprovision of
WHEREAS City issued 'its "Request for Proposals"''FP") for the
said Service, and City has selected the proposal submitted by Star Shuttle (the "Proposal"), attached as Exhibit'`A" hereto and 'incorporated herein by reference; and
1P iWHEREAS the parties desire to enter nto this Agreement to set forth in writing their
respective rights,, duties., and obligations;
NOW THERE. -FORE, WITNESSETH:
inThat for and consideration of the mutual promises and covenants contained herein and
other good and valuable consideration, the receipt and Sufficiency of which are hereby
acknowledged, the parties agree as follows:
00449702?ss2
I'll Contract Documents,
the "Agreement").
SECTION 1
CONTRACT DOCUMENTS
The following shall comprise the Contract Documents (collectively
(i} Ciry of Round Rock Agreement for ADA Paratransit Services with Star Shuttle,
Inc.
(ii) Request for Proposals and all Attachments to the Request for Proposals (Exhibit
(iii) Star Sliuttle's Proposal (Exh'Ib'it "B(IV) Pncing (Exh1*bit`b%C and
'6
(v} City's executed "Cost or Frice Analysis (Reasonableness) Form (Exhibit "D").
The Exhibitsthrough D t g ther with t IS �greement, comprisethe totaI
in Agreement and -they are fully a partof this Agreement as 'if repeated herein full. The intent of
these documents set forth above are to cumulatively formulate an Agreement listing the
inIt both parties in the RFP and offered by Star Shuttle its
responsibilities as
Proposal in response to the RFP.
SECTION 2
- -- - ------
0 It herein -described
2.1. Scoge Work. Star Shuttle agrees to provide to the City certain
Of
services during the term of this Agreement, such services to be delivered pursuant to the terms
and conditions ofthis Agreement and pursuant to Exhibit "A" (RFP) and Exhibit "B" (Aroposal).
2.2. Services and Pricing All -Inclusive. The pricing delineated in this Agreement in Exhibit
C (the "Pricing") shall include all products, services,, equipment, goods, services, labor,
training, maintenance, warranties and guarantees, programs, and the like.
SECTION 3
EFFECTIVE DATE* COMMENCEMENT DATE;
TERM; RIGHT OF REVIEW
3.1. Effective .Date. This Agreement shall be ef%ctive on the date it has been signed by both
MORMON no -on
parties hereto, and shall remain in full force and effect unless and until it expires by operation of
the term stated herein, or until terminated or extended as provided herein.
3.2. J'erm. The term of this Agreement shall be for sixty (60) months from the Effective Date
hereof.
3.2.1. The City has the right to extend this Agreement in order to require Star Shuttle to
perform any or all elements of service required hereunder, and such extension of
this Agreement shall be for a period not to exceed one hundred twenty (120) days
following expiratj*on of the Agreement. Such extensi*on shall be effectuated by
a
the City giving Star Shuttle written notice of extension, and the pricing set -forth in
2
this Agreement shall apply to any 120-day extension period effectuated by this
0 0 provision,
3.2.2. Star Shuttle expressly acknowledges that the Service is vital to the City, and shall
be continued without interruption. Therefore, upon expiration of this Agreement
in any form or manner, the City or another successor entity may continue the
Service. In that event, Star Shuttle expressly acknowledges and agrees to use best
efforts to cooperate and effectuate an orderly and efficient transition to a service
provided by the C ity or another successor entity.
3.3. Right of Rev'joew,, The Cl*ty reserves the right to revi*ew Star Shuttle's provision o anf and
services at any t*ime duri*ng the term, and maelectto te *inate thl*s Agreement with or withoutup
cause or may elect to continue. By way of illustratian and not limitation, the City may review as
'I'd e r a fio, ncontinuation performance, a cons for the following: continued need, and
substantial advancements in technologies and/or services.
SECTION 4
SERVICES TO BEPERFORMED BY STAR SHUTTLE
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SECTION 5
PRICING. INV 0--ICING AND PAYMENT
5.1. Pricing. The parties hereby agree that the Pricing shall be as delineated in Exhibit "C".
The City shall be authorized to pay Star Shuttle an amount not4oamexceed Fi*ve Mi*11i*on Two
Hundred SeventyousanandThd No/100($5,270,000.00) term othis f
5.2.1. Price Adjustments. The City may consider adjustments to the Cost for fuel
increases or decreases or added governmental requ*irements related to Homeland
Security. The City and Star Shuttle shall agree to adjust fuel cost up or down based on
the US Department of Energy Information Administration Weekly Retail On -Highway
Diesel Fuel Prices Index.
3
i. Any price increase requested by Star Shuttle shall be in writing and accompanied
indexwith the appropriate documentation to justify the change at least seven (7) days
prior to requested effective date,,
ii. increases
All price are subject to City approval before they become effective.
iii'. The City shall notify Star Shuttle of intent to decrease price with appropriate 'index
at 4P
documentation and a letter stating same, Fuel price used at commencement of Service
shall be that of the 'Indexed rate on the date of contract signing. The link to the referenced
index is. https://www.eia.9ov/petroleum/gasdiesel/
5.2.2 Revenue Hours. The City may desire to increase or decrease the number of
Revenue Hours and shall do so with a minimum of 30-day notice to Star Shuttle and
amendment to the Agreement.
6
L Changes to Cost and/or Firm Hourly Rate resulting from changes to the number of
in Revenue Hours will be negotiated accordance with the specifications herein not
to exceed 25%.
ii.
IV In the event that City and Star Shuttle do not arrive at a Firm Hourly Rate adjustment
45
at any time Agreement, the City may use another entity to perform the required
service and charge Star Shuttle the difference in price,
5.3. Invoicing- and Payment. Star Shuttle shall submit one (l} original invoice by the tenth
(IOth) calendar day of each month for services rendered during the previous calendar month in
accordance with the terms and conditions set forth in Exhibit'`A:'
SECTION 6
PROMPT PAYMENT POLICY
6.1.1. There is a bona fide dispute between the City and Star Shuttle., a contractor,
subcontractor, or supplier about the goods delivered or the service performed that
causes the payment to be late; or
b.1.2. There is a bona fide dispute between Star Shuttle and a subcontractor or between
a subcontractor and its supplier about the goods delt"vered or the serv*ice
performed that causes the payment to be late* or
4
6.1.3. The terms of a federal contract, grant, regulation, or statute prevent the Ci*ty from
mak*ing a til&mely payment wl*th federal funds;or
5.1.4. The invoice is not mailed to the City in strict accordance with any instruction
relating to the payment.
SECTION 7
LIt?UIDATEDDAMAGES
in 7.1. Liquidated Damages. Star Shuttle must always strive to provide service a manner
which maximizes the safety, customer service, image, and efficiency. In cases where Star
Shuttle does not meet the performance standards listed below, Star Shuttle will be given the
opportunity to demonstrate that the failure could not reasonably have been prevented. Failures
caused by natural disasters or extreme and unusual weather or traffic conditions wiU be
considered non -preventable. Any such clai*m must be supported by adequate documentation in
Star Shuttle's dal*ly Dn*ver or D*tspatch Log. If the City dete ines that the fal*lure was non-
preventable,is
the liquidated damage will be waived.
7.2. Assessment of Damages. Star Shuttle's performance shall be evaluated quarterly by the
C*lty using
i monthly reports and other back-up documentation requested by the City. The
liquidated damages below shall be assessed for any period when it is determined that Star Shuttle
has not met the performance criteria of this Agreement.
Deliverable
Standard
Liquidated DamagesComments
Reports
------------------------------------------------------------------------------------
Contractor shall submit
- -----------
$100 per day per
On Time
accurate reports that are on
occurrence
time as outlined within the
from the report due date, or
Scope of Work
from the time of CORK
notification of an inaccuracy
it P
in a submitted re ort.
On -time
Contractor shall ensure a
$500 shall be assessed for
This is based on
Performance
minimum of 9d% an -time
each
the 30-minute
performance based on a
month where an -time
pickup window,
calendar month.
performance is below 90°to.
Customer Service
Contractor shall have
$500 per
Continued failure
Complaints
no more than three
complaint over
of the Contractor
preventable
the standard of
to provide this
substantiated
three per month.,
may result in the
Icomplaints
in a month,,
termination of the
contract.
It
The City's decision to waive the assessment of any liquidated damages will in no way
effect the City's right to assess a liquidated damage for a similar failure in the future and will in
10
no way affect Star Shuttle's obligation to meet the associated performance standard,
5
SECTION 8
REPRESENTATIONS AND WARRANTIES
8.1. Star Shuttle's Representations and Warranties.
8.1.1. Authority. Star Shuttle hereby warrants and represents that it has all right, power
I'M
and authority to execute and deliver this Agreement and perform its obligations
hereunder.,
8.1.2.1. Star Shuttle may not limit, exclude or disclaim the foregoing warranty or
any warranty implied by law, and any attempt to do so shall be without
force or effect,
8.1.3. Miscellaneous Warranties. Star Shuttle hereby guarantees and warrants as
IM
follows: that the Service shall comply with the specifications delineated herein
in
all contract documents* and (ii) 'Its employees shall have sufficient skill, knowledge, and
training to DronerlY and satisfactorily perform the services.
a F
8.2. City's Representations and Warranties.
G
SECTION 9
TERMINATION
9=
9.1. Termination for Convenience. The City shall have the right to terminate this Agreement,
in whole or in part, at any ti*me by written not'ice to Star Shuttle when i*t is in the C*Ity's best
iitsnterest. Star Shuttle shall be paid costs, including contract close-out costs, and profit on
work performed up to the time of termination. Star Shuttle shall promptly submit 1*ts termi"natilon
its claim to City to be paid to Star Shuttle. If Star Shuttle has any propertyin possession
belonging to the City, Star Shuttle will account for the same, and dispose of it in the manner the
To
City directs.
9.3. Procedures upon Termination. Notwithstanding
anything herein to the contrary, the
termination of this Agreement shall not relieve either party of any liability that accrued prior to
such termination. Notwithstanding anything herein to the contrary, upon the termination of this,
Agreement all provisions of this Agreement shall terminate and:
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9.3.1. Star Shuttle shall (i) immediately cease to provide services; (ii) promptly deliver
to the City any and all Proprietary Property of the City provided to Star Shuttle
pursuant to this Agreement; and (iii} promptly deliver to the City a final invoice
stating all fees and charges properly owed by the City to Star Shuttle for work
performed by Star Shuttle prior to the termination.
9.3.2. The City shall (i) immediately cease using the Star Shuttle System, and using any
other Intellectual Property of Star Shuttle; (ii) promptly deliver to Star Shuttle any
4;
and all Proprietary Property of Star Shuttle provided to the City pursuant to this
Agreements9and {iii) promptly pay any and all fees, charges and amounts properly
owed by the City to Star Shuttle for work performed by Star Shuttle prior to the
termination.
9.3.3. Unless the City and Star Shuttle have agreed to enter into a new agreement
relating to the Service or have agreed to extend the term of this Agreement, Star
Shuttle shall remove any and all Equipment or other materials of Star Shuttle
installed in connection with Star Shuttle's performance of its obligations under
this Agreement.
h
9.4. No Comaensation for Anti'c* ted Performance after Termination. Following termiterminationIn
Of any type, the parties expressly agree that Star Shuttle is not entitled to compensation for
'0 services it would have performed under the remaining term of the Agreement, except as
otherwise provided herein.
SECTION 10
CONFIDENTIALITY,
10.2. Texas Public Information Act. For purposes of this Agreement, Star Shuttle expressly
is acknowledges *Its understanding and agreement that the Cit)( subject to the Texas Public
Information Act, and that the City's duties run in accordance therewith.
SECTION 11
INDEMNIFICATION AND LIMITED LIABILITY
- - - ----- ------------------- -------- ------------------- --------- -----
8
or omissions of Star Shuttle, 'Its officers, employees, servants, affiliates, agents, Star Shuttles, or
in underlyingg facility owners or from any person for whom 'it is law respons*lble, or otherwi*se
in It
resulting from, arising connection with, or relating to its performance (*Including breach or
failure thereto) under this Agreement.
E
SECTION 1.2
NOTICES
W010 M W ----------
12.1. Any notices to be given hereunder shall be in writing, and shall be deemed to have been
if
given (*i) upon delivery, delivered by hand, (ii) three business days after bei*ng mai'led first
class, certified ma*il, retu receipt requested postage andreglstry fees prepaid or (in) one
C7�C,
business day after being delivered to a reputable overnight courier service, excluding the U.S.
Postal Service, prepaid, marked for next day delivery,if the courier service obtains a signature
acknowledging receipt, in each case addressed or sent to such party as follows.
0
12.1.1. Notices to- Star Shuttle,
Star Shuttle, Inc.
1343 Hallmark Drive
San Antonio, TX 78216
12.1.2. Notices to the City:
40 ----
Cody of Round Rock, Texas
221 East Main Street
Round Rock, TX 78b64
Attention: City Manager
City Attorney
and to. 309 East Main Street
Round Rock, TX 786b4
0
Attention: Stephan L. Sheets
SECTION 13
-DISPUTE RESOLUTION
13.2. No Arbitration. 'The City and Star Shuttle hereby expressly agree that no claims or
disputes between the parties arising out of or relating to this Agreement or a breach thereof shall
be decided by any arbitration proceeding, including without limitation any proceeding under the
to
Federal Arbitration Act (9 USC Section 1-14) or any applicable state arbitration statute,
13.3 Prevailing, PaqL In the event of any conflict., claim or dispute between Star Shuttle and
the City affecting, arising out of or relating to the subject matter of this Agreement, the
prevailing party shall be entitled to receive from the non -prevailing party all attorneys' fees,
to
Attorneys' fees shall be assessed by a court and not by a jury, and. shall be included in any
ON
judgment obtained by the prevailing party,
SECTION 14
NON -APPROPRIATION AND FISCAL FUNDING
14.1. This Agreeis a commitment of the City's current revenues only, It is understood and
agreed that the City shall have the right to terminate this Agreement at the end of any of the
City's fiscal years if the governing body of the City does not appropriate funds sufficient to
purchase the services as determined by the City's budget for the fiscal year in question. The City
may effect such termination by giving Star Shuttle a written notice of termination at the end of
its then -current fiscal year.,
SECTION 15
4W 4F %low
GRATU d I T I E S AND BRIBES
15.1. The City may, by written notice to Star Shuttle, cancel this Agreement without liability
Shuttle9&by 1111City00owed to l�Star if it is determined "the that gratuities or bribes in the ''f�io 0if
entertainment,gifts, or otherwise were offered or given by Star Shuttle or its agents or
representatives to any City officer, employee or elected representative with respect to the
performance of this Agreement. In addition, Star Shuttle may be subject to penal -ties stated in
Title 8 ofthe Texas Penal Code.
SECTION 16
16.1 The C*ity is exempt from federal excise and state sales tax; tax shalt not be
included in any of Star Shuttle's charges,
SECTION 17
INSURANCEI
17.1. Star Shuttle shall meet or exceed all requirements set forth by the City's current
1
Insurance Requirements adsdelineatedneated on the C*ty0S Web s'l'te at the following link:
htt S-.`e'www.rc�undrocktexas.kc�v�'�v c�ntentluplaads='2014/12f`carr *insurance 07.201 ! pdt, and
MORA MARMAN
as set -forth in Exhibit'`A."
SECTION 18
DESIGNATED REPRESENTATIVE FOR CITY
MMMMM --- HN
18.1. The City hereby designates the following representative authorized to act in its behalf
with regard to th*ls Agreement:
Edna Johnson, Transit Coordinator
3400 Sunrise Road
Round Rock, TX 7$b65
It /^
5 1 ,m671 �m2869
oejh
SECTION 19
RIGHT TO ASSUNCRAE
E
19.1. Whenever either party to this Agreement, in good faith, has reason to question the other
party's intent to perform hereunder, then demand may be made to the other party for written
assurance of the 'Intent to perform. In the event that no written assurance is given within the
reasonable time specified when demand is made, then and in that event the demanding party may
treat such failure as an anticipatory repudiation of this Agreement.
SECTION 20
DEFAULT
2U.1. Star Shuttle shall be declared in default of this Agreement if 'it does any of the following:
20.1.1. Fails to make any payment in full when due,,
20.1.2. Fails to folland timely perform any of *Its maten"al obli*gati*ons Yhereunder;
20.1.3. Fails to provide adequate assurance of performance under the 40 ' "RI*ght to
Assurance"' section herein; or
20.1.4. Becomes 'insolvent or seeks relief under U.S. bankruptcy laws.
SECTION 21
3CELLAEOUS PROVISIONS
--offiffie --- MORM-NMR-H ---
21.3. Audit Rights. Each of the parties hereto shall have the right to audit the books and
ft
records of the other party hereto (the "Audited Party") solely for the purpose of verifying the
payments, if any, payable pursuant to this Agreement. Any such audit shall be conducted upon
not less than seventy-two (72) hours' prior notice to the Audited Party,, at mutually convenient
times and during the Audited Party's normal business hours. Except as otherwise provided in
this Agreement, the cost of any such audit shall be borne by the non -Audited Party, In the event
any such audit establishes any underpayment of any payment payable by the Audited Party to the
non -Audited Part pursuant to this Agreement,the Audited Party shallpromptlypay the amount
Y
of the shortfall, and in the event that any such audit establishes that the Audited Party has
underpaid any payment by more than twenty-five percent (25%) of the amount actually owing,
the cost of such audit shall be borne by the Audited Party. In the event any such audit establl*shes
my overpayment by the Audited Party of an t)avment made pursuant to thl*sAgreement, the
Y R V
non -Audited Party shall promptly refund to the Audited Party the amount of the excess.
21.5. Entire Agreement. This Agreement represents the entire agreement between the parties,,
and there are no other agreements (other than invoices and purchase orders), whether written or
oral, which affect its terms. This Agreement may be amended only by a subsequent written
agreement signed by both partj'es, duly authorized for the C*1ty by acti"on of the gove i*ng body or
I'*ty manager, and for Star Shuttle by the ent*ity with legal authorl"ty to bind it*
c
21.6. Severability. If any provision of this Agreement is held by any court or other competent
authority to be void or unenforceable in whole or part, this Agreement shall continue to be valid
as to the other provisions thereof and the remainder of the affected provision.
21.7. Waiver. Any waiver by either party of a breach of any provision of this Agreement shall
not be considered as a waiver of any subsequent breach of the same or any other provision
thereof.
21.8. Construction, Except as expressly otherwise prov►ded in this Agreement, this Agreement
shall be construed having been fully and completely negotiated and neither the Agreement nor
any provision thereo-f shall be construed more str*lctiagai*nst e'l'therparty.W
21.9. Headings. The headings of the sections contained in this Agreement are included herein
for reference purposes only, solely for the convenience of the parties hereto, and shall not 'in any
interpretation
way be deemed to affect the meaning,, or applicability of this Agreement or any
term, condition or provision hereof.
21.10. Execution and Counterparts. This Agreement may be executed in any number of
counterparts, each of which when so executed and delivered shall be deemed an original, and
such counterparts together shall constitute only one 'instrument. Any one of such counterparts
13
shall be sufficient for the purpose of proving the existence and terms of this Agreement, and no
party shall be required to produce an original or all of such counte arts in making such proof.
21.11. Covenant of Further Assurances. All parties to this Agreement shall, upon request,
'a
performany and all acts and execute and deliver any and all certificates, instruments and other
documents that may be necessary or appropriate to carry out any of the terms, conditions and
intent
hereof or to carry out the of th'is Agreement.
provisions
21.12. RCumuEative. Each and all of the several rights and remedies provided for in
this Agreement shall be construed as being cumulative and no one of them shall be deemed to be
exclusive of the others or of any right or remedy allowed by law or equity, and pursuit of any one
remedy shall not be deemed to be an election of such remedy, or a waiver of any other remedy,
Thisinure isit21.13. Bindi REffect. Agreement shall to the of and be binding upon each of
the parties hereto and their respective executors, administrators, successors and permitted
assigns.
4? is
21.17. No Third -Party ' Benefit. Nothing contained in this Agreement shall be deemed to confer
* ht or benefit onnot a party to th'is Agreement.
any rig any Person who i*s
OAMOM 4M by
and
21-18. Applicable Lawe This Agreement shall 11 el ov 1-1 1%;d construed in all respects
W� ----------------
solely in accordance with the laws of, the State of Texas, United States.
14
21.19. Jurisdiction and Venue,. This Agreement is performable in Round Rock, Texas, and any
dispute arising out of or in connection w*tth thl's Agreement shall be submi4tled to the exclusi've
jurisdt*cU*on and venue of the courts located 1"n W*i1li'amson County, Texas, and both parti*es
16V 0
specifically agree to be bound by the junsd*ichon and venue thereof.
21.20 Advertising.
Star Shuttle shallpublish,advertise or without the IlClty s prior written
consent, the fact that the City has entered into th*ls Agreementexcept to the extent required by
%moo
law.
(Signatures on the following page..]
1.5
IN WITNESS W EREOF, the parties hereto have executed this un the dates
indicated,
STAR SHUTTLE, INC.
Title: �'�� 1=leiWO7Date Signed,:'7
XOU%00~ ------ - --------------
CITY Off' ROUND ROCK, TEXAS
0
By:
Name,
Title:
DateSigned:--- -- -----------------------------------------------------
FOR CITY,
ATTEST:
By* ------------- -----------------
Sara L. White, City Clerk
4
FOR CITY, APPROVED AS TO FORM,
By:
Stephan L. Sheets, City Attorney
Exhibit "A"
ROUND ROCK TEXAS
PURCHASING DIVISION
AMERICANS WITH DISABILITIES ACT (ADA)
PARATRANSIT SERVICES
;101 ... 4 rah,
City of Round Rock toAAmericans With Disabilities Act (ADA) Paratransit'S�Wi��FYh� RFP 20-007 UPDATED
Class/Item: 556-fl0
January 2020
ADA PARATRANSIT SERVICES
PARTI
GENERAL REQUIREMENTS
1. PURPOSE:, The City of Round Rock, herein after "the City" seeks proposals from firms experienced in
providing ADA paratransit bus services.
3. SOLICITATION PACKET: This solicitation packet is compr9sed of the following.,
---------------
Dsscri How.
Index
Part I —General Requirements
Pages) 2 — 5
---------------- - --------
Part 11 —Definitions, Standard Terms and Conditions
and Insurance Requirements
Page 6
Part III —Supplemental Terms and Conditions
----------
Page(s) 7 — 9
Part IV —Scope Scoof Work ----------
V,"w
----Page(s)10 — 19
Part V Proposal Preparation Instructions and Evaluation FactorsPage(s)
- ------ ---- - -- ---------- --------------
20,mw 23
Attachment A Proposal Submittal Form and Execution
- - ---------------------------------
Page 24
Attachment B —Reference Sheet
Additional Attachment Summary ---------------
Attachment C Federally Required Contract Clauses -------- - - -- -------
-- ---- ---------------
Page 25
Page 26
Page 27 40
----------
---------- --
Attachment D —Government-Wide Debarment and Suspension (Nan -procurement}
page 41 —42
Attachment E —Certification and Restrictions on Lobbying &OMB Std. Form LLL
Page 43-45
Attachment F —DBE Certification for Non-RoNing Stock Materials or Services
---------- - ---------- - ------------ ---- -----
page 46
-------- - - - -------------- ------ --- --
Attachment G —Cost ProposalSeparate
- - ------
Attachment
questions49 AUTHORIZED PURCHASING CONTACT: For or clarification of specifications, you ma.W. contact:
Ch
eryl Kaufman
Purchasing SupervIsor
Purchasing Division
City of Round Rock
Phone: 512-218-54i 7
E-mail:-ckaufman@raundrocktexas.aov
amwesm
The individual listed above is the U only" authorized contact person for this solicitation and may be contacted
by e-mail for clarification of the specifications. No authority is 'intended or implied that specifications, may be
amended, or alterations accepted, prior to solicitation opening without written approval of the City of Round
Rock through the Purchasing Division,
City of Round Rock
Americans With Disabilities Act {ADA) Paratransit awi t A
RFP 20-007 UPDATED
Class/Item: 556-QO
January 2020
515 SCHEDULE OF EVENTS.,, It is the City's intention to follow the solicitation timeline below.
-0 -- --W
All questions regarding the solicitation shall be submitted in writing by 5:00 PM CST on the due date noted
above, A copy of all the questions submitted and the City's response to the questions shall be posted on
the City's webpage in the form of an addendum at
0 ' httas://www.roundrocktexas.govlbusinesses/solicitations.
Questions shall be submitted in writing to the "Authorized Purchasing Contact". The City reserves the right
to modify these dates. Notice of date change will be posted to the City's website
htto:!/www.roundrocktexas.aov/bids.
6 SOLICITATION UPDATES: Respondents shall be responsible0#4,1 for monitoring the City website at
Art
http:l/www.roundrocktexas.gov/bids for any updates pertaining to the solicitation described herein,, Various
updates may include addendums, cancellations, notifications, and any other pertinent information
necessary for the submission of a correct and accurate response, The City will not be held responsible for
any further communication beyond updating the website.
7* PRE-PROP05AL MEETING,: An optional pre -proposal meeting be conducted to fully acquaint
Respondents with the scope of work, difficulties and/or restrictions inherent in the services specified. The
pre -proposal meeting will be conducted on the date specified in PART I Section 5-Schedule of Events,,
A. Attendance at the pre -proposal meeting is optional. Respondents shall sign -in at the pre -proposal
& meeting to document their attendance. The pre-praposal meeting will begin at- 2:00 PM CST at the
following location.
I Chambers
City Hali
221 E. Main St
Round Rock, Texas 78664
B. on ResPstronglydents are encouraged to bring a copy of the solicitation document with them to the pre -
proposal meeting,.
0
80 RESPONSE DUE DATE, Signed and sealed responses are due at or before 3:00 PM, on the due date
noted in PART 1, Section 5 -Schedule of Events., Mail ar hand deliver sealed responses to,
City of Round Rock
Attn: Cheryl Kaufman
Purchasing Division
221 E. Main Street
Round Rock, Texas 78664-5299
A. Sealed responses shall be clearly marked on the outside of packagingwith the RFP Solicitation title,
number, due date and "DO NOT OPEN",,
B. Facsimile or electronically transmitted responses are not acceptable,,
C. Responses cannot be altered or amended after opening.
D. No response can be withdrawn after opening without written approval from the City for an acceptable
reason.
E. The City will not be bound by any oral statement or offer made contrary to the written proposal.
City of Round Rock I It
With Disabilities Act (ADAj ParatransitS�YViikLt AtoAmericans
RFP 20-007 UPDATED
Class/Item: 556-00
January 2020
F. Samples and/or copies shall be provided at the Respondent's expense and shall become the property
of the City,,
G. Receipt of all addenda to this RFP must be acknowledged, signed, and included with the proposal
response.
H. Late Proposals) will not be considered under any circumstances and will be returned unopened, if a
return address is provided,,
is 9r, RESPONDENT REQUIREMENounYTS: The City of Rd Rock makes no warrant that this checklist a full
----------------
comprehensive listing of every requirement specified in the solicitation. This list 'is only a tool to assist
participating Respondents in compiling their final responses, Respondents are encouraged to carefully
read the entire solicitation,,
A. Respondent shall submit one evident signed "Original" and two identical electronic copy of the RFP
response on a flash drive, The submittal is required to include all addendums and requested
attachments., The RFP response along with samples and/or copies shall be provided at the
Respondents expense and shall become the property of the City,
B. This request for proposal (RFP) does not commit the City to contract for any supply or service,
Respondents are advised that the City will not pay for any administrative costs incurred in response of
preparation to this RFP; all costs associated with responding to this RFP will be solely at the interested
parties' expense., Not responding to this RFP does not preclude participation in any future
RFP/RFGl/IFB. I
0
C. Forsubmittal resoonsivattachmentsides#ified below shall be
your RFP to be the
submitted our withgwog)osal.
o Addendums: Addendums may be posted to this solicitation. Respondents are required to submit
signed addendums with their sealed response,, The Respondent shall be responsible for monitoring
the City's website at httq://www.roundrocktexas.ctov/bids for any updates pertaining to the
solicitation.
o Attachment A: PROPOSAL SUBMITTAL FORM AND EXECUTION: Failure to complete, sign,
in and return the proposal submittal form and execution with your offer by the deadline will, result
the disqualification of your proposal,
Attachment B.* REFERENCE SHEET: Provide the name, address, "'telephone number and E-MAIL
FRINEW
of at least three valid Municipal, Government agencies, or firms of comparable size that have
a& in
utilized services that are simiiar type and capacity within the last two years,, City of Round Rock
references are not applicable. References may be checked prior to award. If references cannot be
confirmed or if any negative responses are received it may result in the disqualification of submittal,
o Attachment D,&, GOVERNMENT -WIDE DEBARMENT AND SUSPENSION CNON-
PROCUREMENT)-sign and return
� low& � AS M&
Attachment E,: CERTIFICATION AND ReSTRICTIONS ON LOBBYING AND OMB STANDARD
10FORM LLL (if appl']'cable)Note that this certificate requires a signature of notary. Obtain
appropriate signatures and return with your response.
aAttachment4 DBE CERTIFICATION FOR NON -ROLLING STOCK MATERIAL OR SERVICESm
fa
Complete and return with your response,
o Attachment Ga. COST PROPOSAL- Complete and return with your response,
Is
10. CONFIDENTIALITY OF NTENT.eAsstatedin Section 16of City of Round Rock Purchasing Definitions,
Standard Terms and Conditions, all documents submitted in response to a solicitation shall be subject to
the Texas Public Information Act. Following an award, responses are subject to release as public
information unless the response or specific parts of the response can be shown to be exempt from the
Texas Public Information Act. Pricing is not considered to be confidential under any circumstances.
City of Round Rock A to
Americans With Disabilities Act (ADA) Paratransit'S�YViL`'��FYhlh
RFP 20-007 UPDATED
Class/item: 556-00
January 2020
A. Information submittal that is legallyin a protected as a trade secret or otherwise confidential must be
clearly *Indicated with stamped, bold red letters stating "CONFIDENTIAL" on that section of the
document,, The City will not be responsible for any public disclosure of confidential information if it is not
clearly marked as such.
B. If a request is made under the Texas Public Information Act to inspect information designated as
confidential, the Respondent shall, upon request from the City, furnish sufficient written reasons and
information as to why the information should be protected from disclosure,, The matter will then be
presented to the Attorney General of Texas for final determination.
11. SUSPENSION OR DEBARMENT CERTIFICATION,,, The Provisions of the Code of Federal Regulations 2
CFR part 180 suspension and debarment may apply to this agreement,, The City of Round Rock is
prohibited from contracting with or making prime or sub -awards to parties that are suspended or debarred
or whose principals are suspended or debarred from doing business with the Federal Government, State of
Texas, or the City of Round Rock.
City of Round Rock �h t it A of
Americans With Disabilities Act (ADA) ParatransitS�YJii��
RFP 20-007 UPDATED
Class/items, 556-00
January 2020
PART 11
DEFINITIONS, STANDARD TERMS AND CONDITIONS,
AND INSURANCE REQUIREMENTS
Ito DEFINITIONS; STANDARD TERMS AND CONDITICINS: By submitting a response to this solicitation,the
in Respondent agrees that the City's Definitions, Standard Terms and Conditions, effect at the time of
release of the solicitation, shall govern unless specifically provided otherwise in a separate agreement or on
the face of a purchase order. Said Definitions, Terms and Conditions are subject to change without notice, It
is the sole responsibility of Respondents to stay apprised of changes. The City's Definitions, Standard
Terms and Conditions can be viewed and downloaded from the City's website at:
https://www.roundrocktexas.Qov/departments/purchasing/
A. Where there is a conflict; Attachment C —Federally Required Contract Clauses will supersede City
of Round Rock Definitions, Standard Terms, and Conditions,
41
2e INSURANCE: The Respondent shall meet or exceed afl insurance requirements set forth in Standard
Insurance Requirements,, The City's Standard Insurance Requirements document can be viewed and
downloaded from the City's website at: httos:Nwww.roundrocktexas.gov/departments/purchasing/
City of Round Rock %If 1 it A of
Americans With Disabilities Act (ADA) Paratransitqaligst
RFP 20-007 UPDATED
Class/Item: 556.00
January 2020
PART III
SUPPLEMENTAL TERMS AND CONDITIONS
1. AGREEMENT TERM: The terms of the awarded agreement shall 'include but not be limited to the following,:
A. The term of the Agreement shall begin from date of award and shall remain in full force for sixty (60)
months,
B. Upon expiration of the contract term, the Contractor agrees to hold over under the terms conditions
of this agreement for such a period as is reasonably necessary ka re -solicit and/or complete the project
up to 120 days,
I RESPONDENT QUALIFICATIONS: The City has established the following minimum qualifications,
11 It
Respondents who do not meet the minimum qualifications will not be considered for award. The
Respondent shall.
A. Be firms, corporations, individuals, or partnerships normally engaged in ADA transportation
services with history and experience in working with advanced reservation systems and ADA
transportation requirements,
B. Have adequate organization, facilities, equipment and personnel to ensure prompt and efficient
service to the City,,
G. In order to confirm financial stability, the City may choose to review audited financial statements at any
time throughout the RFP evaluation process. The Respondent shall provide two years audited financial
a,
statements, 'including any notes or supplemental schedules within 2 business days upon request.
D. The Respondent shall include in the proposal a list of all litigation the company or its principals have
been involved in within the last three years,
E. Be domiciled in or have a home office inside the United States. Respondents domiciled outside the
United States, or not having a home office inside the United States will not be included for consideration
Is
in this RFP process,
30 SUBCONTRACTORS: Respondent shall not subcontract or otherwise engage subcontractors to perform
required services, The City seeks to do business directly with a company experienced in providing ADA
Paratransit Services.
4* SAFETY: The City reserves the right tofrom City for violation of federal,
remove any employee
state., and local health, safety and environmental laws, ordinances, rules and regulations. The Respondent
shall.
A. Ensure that all employees comply with all Occupational Safety and Health Administration (OSHA), State
and City safety and occupational health standards and other applicable federal, state, and local health,
in Itsafety, and environmental laws ordinances, rules and regulations the performance of these services,
B. Be held responsible for the safety of their employees and unsafe acts or conditions that may cause
injury or damage to any persons or property within and around the work site. In case of conflict, the
most stringent safety requirement shall govern;
C. Indemnify and hold the City harmless from and against all claims, demands, suits, actions, judgments,
fines penalties and liability of every kind arising from the breach of the Successful Respondents'
obligations under this paragraph.
6* TRANSITIONING CONTRACTS
A. The Incumbent Contractor must cooperatively participate in the transfer of this service to a new
Contractor when applicable, No less than 45 days prior to a new Contractor starting, participation is
necessary in meetings, transfer of records, access to property and other required information,
City of Round Rock
Americans With Disabilities Act (ADA) Paratransit
RFP 20-007 UPDATED
Class/6tem:556-00
January 2020
B. The above noted access shall be granted during normal hours of operation and with a reasonable
amount of notice, A transition period is defined as a minimum of a 45-day period prior to the contract
termination or expiration date,, Incumbent Contractor shall participate in the smooth transition of service
to a new provider in such a manner as to ensure the transition results in minimum service disruption to
operations.,
7. AGENCY OVERSIGHT &MANAGEMENT
Contractor performance pursuant to this procurement will be managed by CORR. CORR will, among other
*bilft*conduct unannounced audits of preventative maintenanceinspection (PMI) performance.
responsi i ies, CORR may also conduct unannounced audits of Contractor's compliance with regards to drug &alcohol,
driver training, and any data provided in reports,
fim9ft
CONTACT80 POINT OF /DESIGNATED REPRESENTATNE:
A. Contractor's point of contact: In order to maintain consistent standards of quality work performed
across the City, the City shall be provided with a designated and 'Identified point of contact upon award
of the contract to include contact information, The City's designated representative shall be notified by
the Respondent immediately should the point of contact change.
City°s6
B. The City's designated representative:The designated representative shall be,
Edna Johnson
Transit Coordinator
Transportation Department
Phone: 512-671-2869
E-mail: eiohnson@roundrocktexaas.caov
90 PROTESTS AT THE FTA LEVEL,* When the award is funded in part by Federal Transit Administration
(FTA) funds, the vendor may appeal to the FTA pursuant to FTA Regulations. Protests made to the FTA
will be limited to CORR failure to have followed its protest procedures, CORR failure to review a complaint
or protest, or violations of Federal law or regulation. Any protest to the FTA must be made in accordance
with the following guidelines.
A. A protest must be filed with the FTA no later than five business, days after the protester learns or
should have learned of an adverse decision by CORR or other basis of appeal to FTA.
B. A protest to FTA must be filed in accordance with FTA Circular 4220.1 F, as amended.
in Notif FTA: Aaenc,..v staff must notir"Y FTA of Protests involvingFTA funded contracts accordance with
---- V
FTA Circular 4220.1 F and must keep FTA informed about the status of the protest.,
10. CERTIFICATION OF DEBARMENT
to 2 a
A. Unless otherwise permitted by law, any person or firm that is debarred, suspended, or voluntarily
excluded, as defined in FTA Circular 2015.1, dated April 28, 1989, may not take part in any federally
funded transaction, either as a participant or a principal, during the period of debarment, suspension,
or voluntary exclusion. Accordingly, The City of Round Rock may not enter into any transaction with
go
such debarred, suspended, or voluntarily excluded persons or firms during such period.
City of Round Rock to of
A
Americans With Disabilities Act (ADA) ParatransitS�YJi���t'l
RFP 20-00? UPDATED
Class/Item: 556-00
January 2Q20
RESTRICTIONS ON LOBBYING
*aIt0# is required certifycompliance with the influencing restrictions
A. As a recipient f fe�����Jeral funii��JS CORK
and efforts of Offeror to include federal officials regarding specific procurements in excess of $100,000
that must be disclosed pursuant to section 1352, Title 31, USC.
in and submitB. The successful Offeror to thi's Solicitation will be required t clllpi t to CORR the
certification form entitled "Certification of Restrictions on Lobbying" (Attachment E-Certification and
Restrictions on Lobbying) whether any lobbying efforts took place. If the successful Offeror did
engage in lobbying activities, then OMB Standard Form I.LL "Disclose of Lobbying Activities" must also
be completed and submitted to CORK.
Ce All forms must be completed and submitted with the Offer Failure to oM this certification shall
render an Offer nonresponsive to this Solicitation and will result in the rejection of the Offer,,
12. DISADVANTAGED BUSINESS ENTERPRISE
A. Asa recipient of funding under Section 1101(b) of 7EA-21, 23 U.S.C. Section 101, our transit system
must identify Disadvantaged Business Enterprise participation in all contracts which can be used to
meet our overall obligation, For this reason, we require all Contractors, as a condition of being
41
authorized to bid on this project, to certify (Attachment F-DBE Certification for Non -yelling Stock
materia0srv
or Seices) the level of Disadvantaged Business Enterprise participation which will be
involvedif he/she is awarded the contract for the project.,
B. Also required is a listing of the DBE firms from whom purchase of components or services is
anticipated, pending award of this contract for items covered, in this procurement., Please indicate the
type of 'Items to be purchased, an address, phone number and contact person for each Disadvantaged
Business Enterprise as well as the amount of purchases anticipated,
13. VETERANS PREFERENCE,*, Veterans Preference. As provided by 49 UtSaCw 53251el to the extent
,mew §
practicable, the Recipient agrees and assures that each of its Subrecipients:
At Will give a hiring preference to veterans,as defined in 5 U.S.C.§ 2108, who have the skills and
abilities required to perform construction work required under athird-party contract in connection
with a Capital Project supported with federal assistance appropriated or made available for 49
U.S.C. chapter 53, and
Be Will not require an employer to give a preference to any over anyanuall nualified applicant
who Is a member of any racial or ethnic minority, female, an individual with a disability, or a former
employee.
14. PRICE ADJUSTMENTS.-* The City may consider adjustments to the Cost for fuel increases or decreases or
added governmental requirements related to Homeland Security.
Departmentf
and Contractor shallagree to adjust fuel cost un or down o A The City
Energy Information Administration Weekly Retail On -Highway Diesel Fuel Prices Index,
City of Round Rock itAIf
It Americans With Disabilities Act (ADA) Paratransit�YVf�
RFP 20-007 UPDATED
Class/Item: 556-00
January 2020
PART IV
SCOPE OF WORK
TABLE OF CONTENTS
Section
Descri lion
I
I Introduction/Overview
------------ 2
Service Descri lion -------
------ 3
Services Provided
4
Daily Operations
I
5
Service Hours
6
Fare Handlin and Reconciliation
Service Performance Indicators
�7
8
Requirements &Staten g
9 - ---- -------
-Workforce
-------Vehicle O srators --- ---- - ------
10
Vehicle Operators &Frontline Staff Trainin1 9
11
Accident or Sever Incident Procedure
�12
Drug & Alcohol Program
13
Service Administration & Re
14
Revenue Vehicles MORN
15
Maintenance
16 -- ---------- --
__--vehicle
Li ui Dam es
10 INTRODUCTION/OVERVIEW
CORR will claim FTA funds during the term of the contact to fund aperational needs of the transit system. The
Contractor must have a full understanding of the documentation required by FTA as a condition of receiving
these funds, including Equal Employment Opportunity plan, Title VI policy, Drug &Alcohol Policy, Public
Transportation Safety Plan, and other federally mandated requirements.
2e SERVICE -DESCRIPTION
46
The CORR Bus services operates Monday through Friday, excluding those Holidays listed in this RFP, from
6:30am to 8:OOpm. The successful Contractor shall offer parallel paratransit service in alignment with CORR's
fixed -route operations. The CORR ADA paratransit eligible region can be found on our website at
Is
ww.roundrocktexas.pov/deartwaments/transportati - on/Qublic-transportation/ada-paratransit-service
0 40 Q 41 a 0 forty-eight
CORR currently operates four paratransit wheelchair accessime vehicles for a total of revenue hours
11
per day providing an average of 2Q,000 passenger trips per year, CORR determines eligibility for this program
and Paratransit service may bs offered to passengers outside of the ADA service area on a limited basis, but all
trips will begin and end within the City's service area.
City of Round Rock
Americans With Disabilities Act
RFP 20-007 UPDATED
Class/Item,: 556-00
January 2020
30
MM.
The selected Contractor shallprovide all the necessa rea " 0ry wrements for the operation of the ADA Pa t ansit
services, including, but not limited to: management, operations personnel, dispatching, reservations, supervisors,
is
facilities, main#enance, insurance, record keeping and reporting, telecommunications and vehicles, CORR's
goal is to provide the most efficient and cost-effective service without compromising quality,, The Respondent is
encouraged to propose any alternatives to the Scope of Work contained herein to provide maximum efficiency
utilizing best industry practices,
The City Will consistently refine the service delivery process to ensure that the highest possible quality of service
issoa4#a410It4is 4 provided. Given the nature of this project, the City is seeking firms that will bring a positive attitude and
significant paratransit management expertise to the program,, The project may undergo revisions and
modifications to operating and administrative requirements as it is implemented and developed,, The City is
looking for firms that will work cooperatively and to make recommendations about operational or process
changes as they become apparent. The Contractor shall be open to change, development, and flexibility to
10
achieve an integrated, smoothly operating transportation service,, The Contractor should view this project as a
team effort and strive for decisions which result in a mutually beneficial outcome,,
TYPES OF SERVICE PROVIDED
Contractor shall transport eligible passengers, passengers who may use a mobility device (transferrable and
non-transferrable) and passengers with applicable service level (handawtodwhand, doorawto-wdoor, or curbowtomocurb
'fled)in
as specl accordance with the CORR ADA Complementary Paratransit Policies &Procedures found at
1 &4
wHn�v.roundrocktexas.ctov/departments/transportat4ion/pUDiicmtransportation/ada:garatransitmservice, and in
the safest, most courteous, and efficient manner possible.
C. 'Transfer Trips:
Tavel10in .0 between other transportation service areas the region may occur, requiring transfer between the
various providers.
D. Feeder -to -Fixed Route Trips:
Passengers who have barriers gektingto the fixed route service but can successfully ride fixed route service
upon reaching an accessible zone or station may receive "feeder -to -fixed -route" service. Paratransit service
will be provided to the passenger at either end of their fixed route trip, when required,
E. Open Return Trips:
Trips offered to Provide flexibility to passengers who may not know an exact time of when their return trip will
be needed. The trips shall be scheduled with an estimated time before the day of service but may be
rescheduled throughout the day of service per the passenger's request.
F. Standby Trigs.0-
Trips provided on the same day as requested. The Contractor will provide standby trips only when excess
capacity exists at the time of the request, when an error occurs in service that is no fault of the passenger, or
when a passenger is stranded at a location other than their home, CORR reserves the right to grant other
kinds of standby trips on a case -by -case basis.
G. Cancel at Door:
When the Vehicle Operator arrives at the pickup location (within the 30-minute window) and contacts the
passenger and is 'Informed that the passenger does not wish to travel or is not ready to board the vehicle
within five minutes (i.e., attempting to board the vehicle). The Vehicle Operator will log this occurrence as a
no-show and Provide CORR a monthly "No -Shaw" report.
City of Round Rock It itAItAmericans With Disabilities Act (ADA) ParatransitS�YVic��FYh
RFP 20-OQ7 UPDATED
Class/Item: 556-00
January 2020
4m DAILY OPERATIONS
A. SchedulinglReservations:
The Contractor will be responsible for receiving and scheduling all passenger requests for transportation and
then coordinating the provision of services by scheduling trips as efficiently as practical. The reservation
office will be available Monday -Friday, B:OOam to 4:OOpm. The Contractor will have a procedure in place for
weekend 0calls to be received during for next day service requests,
B. Dispatch:
On the same day of service, the Contractor will be responsible for coordinating on -time service among
vehicle operators,, Their primary obligation is to provide safe, excellent service to customers by attending to
on time performance, productivity, same day service and driver requests for manifest adjustments,, The
Contractor shall maintain a dispatch function at its base to manage daily deployment and return of vehicles
and vehicle operators. The Contractor's dispatch office shall be responsible for communicating directly with
its vehicle operators regarding most operational issues, to Includes, routing, location questions, passenger
disruptions, accidents, 'incidents, and mechanical 'issues,
C. Transportation Supervisors:
Transportation Supervisors serve a vital role in the overall provision of paratransit service., They provide
support to the vehicle operators and Contractor operations. They are expected to immediately respond to
major incidents and all accidents that occur in the field at all hours of the service day within thirty (30)
A a
minutes of being notified. CORR does not employ Transportation Supervisors and therefore must rely on
Contractor supervisors for issues in the field. Transportation Supervisor tasks include (but are not limited to)
accidenUincident response, service monitoring, public meeting support, site evaluations, incident
investigations, and customer evaluations and complaints. The supervisors will work with vehicle operators
issues, and customers to solve behavior for boarding vehicles, and other vehicle operator or
customer related problems. The Contractoris required to have a Transportation Supervisor on duty during all
in
hours that a vehicle operator is service under this Contract,
0
D. Vehicle Operators:
The vehicle operator shall ensure the passengers are picked up within the operating window listed on their
2
pick-uplocation early and the passenger is prepared and willing to
manifest. If a vehicle operator- arrives at a
depart early, the vehicle operator may do so. The vehicle operator is never allowed to pressure a passenger
to leave before the thirty (30) minute operating window opens, If the vehicle operator is not going to arrive
before the end of the next pick-up window or is more than 30 minutes ahead of schedule, the vehicle
operator shall notify dispatch,,Further clarification for training and other requirements for vehicle operators is
It
outlined 'in the corresponding section of this solicitation.
F. Accident/Incident Response:
In the event of an accident, incident, or any other event which may cause a significant delay in service, the
1b
vehicle operator shall contact the Contractor dispatch immediately. Depending on the severity of the event,
the Contractor's dispatch shall contact the proper authorities, The Contractor Transportation Supervisors
shall respond to the scene of every accident or incident.
S. SERVICE HOURS
City of Round Rock
Americans With Disabilities Act (ADA) Paratransit
RFP 20-007 UPDATED
Class/item: 558-00
January 2020
The Contractor is responsible for ensuring compliance with all applicable laws r%0 d bII
employee work times,, Fueling time,, vehicle breakdown time, emploly,,e%e drua testin91and other non -revenue
service -related times are not 'included in compensated service hours to the Contractor.
B. Projected Revenue Hours:
The projected service hours are 48 hours per day, Monday through Friday, 6:OOam to 8:OOpm, based on the
a
following,,
• 14-hour service day 3 vehicles * 253 operating days
• 6-hour service day 1 vehicle * 253 operating days
�17C. Holi'daService.,a 8
so
ADA paratransit service will operate on the same days, and hours as Capital Metros fixed route service, No
service will be on the following holidays and are subject to change according to Capital Metro's
published fixed route holiday schedule
• New Year's Day
• Martin Luther King, Jr.
• Memorial Day
• Independence Day
• Labor Day
IN
•
Thanksgiving Day
• Christmas Day
The Contractor may request a reduced level of service on any other holidays not listed above, The request
to reduce service must be provided to CORR rivo weeks prior to the holiday and must be approved in
advance,
6. FARE HANDLING AND RECl�NC1LlAT1ON
A. CORR determines and sets ADA Paratransit fares. Cash fares or multi -ride tickets are currently accepted for
paratransit service, CORR reserves the right to 'introduce fareboxes and other technology for fare collection,
Fares will be collected and processed into a consolidated revenue collection report to be deducted from
contractor's monthly 'invoice,
B. The Contractor's Vehicle Operatorsresponsible for collecting or a fare from ea
passenger upon boarding. Contractors shall securely destroy all fare media collected once it has been
reconciled.
rvito
C. The Contractor shall submit a fare collection Policy, prior to commencing sece, on procedures
safeguard the fare revenues after award of contract and shall take reasonable precautions to ensure the
integrity of the fare collection process.
B., Missed Service/Late or Early Pickup:
A Missed trip Is when the vehicle arrives outside of the pickup window and the rider does not take it. For
isexample: A pickmup scheduled on the vehicle manifest is 10:15, the operating window between 10:00 and
10:30: Vehicles arriving at or before 9:59 are early, and the driver must wait while vehicles arriving at or after
10:30 are considered late. CORR requires the Contractor to maintain a missed trip percentage of less than
0.05%.
C. Late/Early Pickup:
If the vehicle arrives late or early and the rider elects to take the trip, it is considered a late pickup or early
pickup.
City of Round Rock t it A of
Americans With Disabilitiesill"Wt(ADA)Paratransit�YJi�
RFP ZO-007 UPDATED
Class/Item: 556-00
January 2020
D. No Strand Policy:
CORR has a it in no strand" policy that if the Contractor takes a passenger to a destination and the passenger
is not ready for the schedule pickup time, they cannot be left stranded there. Return service is provided as
soon as possible, but without a guaranteed on -time window,
E. Customer Service:
The standard shall be to maintain three or less preventable customer complaints per month., CORR will
require the Contractor to report, investigate, and resolve passenger complaints and comments regarding the
service,, All complaints shall be documented as passenger oroperational/safety complaints, Passenger
complaints will be documented, and a description of any action taken regarding the problems. Operational/
Safety complaints shall be reported to CORR no later than the next working day following Contractors receipt
of complaint.
0 feX00The Contractor shall notify CORK immediately of any complaint alleging employee or passenger misconduct
such as inappropriate conversation, touching, assault, (physical or verbal) and serious safety violations, The
41Contractor shall cooperate fully with all law -enforcement and social protective service entities in the
investigation and resolution of any allegation of misconduct.
F. Performance Monitoring Plan: The Contractor shall develop and submit a Performance Monitoring Plan with
its proposal, This plan shall include (at a minimum) details regarding how the Contractor will,
• Monitor daily operations, to include (but not limited to) Vehicle Operator check -in, pull-out,
productivity, safety, schedule adherence, pull -in, etc,
• Oversee dispatch functions to ensure customer on -hold Umes are kept to below 5 minutes,,• Pe, focus on passenger boarding/alightingrform in-service (onboard, shadow, etc,,) audi'ts
mobility aid securement, service levels, safe operation, etc.
The plan shall include methods the Contractor will use to establish frequencies of quality assurance
inspections, the process to establish steps to correct deficiencies in performance, and the plan to
communicate findings to CORR,
8. WORKFORCE REQUIREMENTS & STAFFING
A. General Manager:
The General Manager will be the person in charge of all management of the program. The General Manager
must maintain consistent communications with CORR or through its designated project contact person.
B. Dispatch/Reservation Staff:
Contractor shall provide the necessary staff to ensure efficient and timely administration of dispatch.
Dispatch staff shall define, monitor, and analyze fleet performance and adjust resource allocations/service
schedules to meet changing time and travel patterns. Adequate Dispatch/Reservation staffers must be
assigned to the project so that phone waiting time shall not exceed 5 minutes.
C. Staffing Levels:
The Contractor shall be responsible for determining all other direct staffing levels and salaries required to
deliver the service, Staffing levels by the Contractor shall be adequate to reflect service levels throughout the
is Contract term.. Unless the scope of services modified by CORR, changes to staffing levels deemed
necessary by the Contractor to meet the Contract requirements and provide high quality service shall be
implemented at no cost to CORR.,
On the Contract start date, the Contractor shall have hired and trained all necessary Vehicle Operators,
maintenance, supervisory and administrative personnel as identified in its staffing and personnel plan. The
Staffing Plan shall be submitted to CORR 30 days prior to starting service.
City of Round Rock 14 2 if A to
Americans With Disabilities Act (ADA) Paratransit��Wit
RFP 20-007 UPDATED
Class/Item.: 556-00
January 2020
Upon the reauest of CORR, the Contractor shall promptly remove from the contract anyemployee1
Who
CORR considers unsuitable for such work or who has displayed any act of discourtesy, rudeness, use of
profanity, or any other act deemed unacceptable by CORR,
9* VEHICLE OPERATORS
CORR recognizes that the success of its transportation program, service delivery, and overall customer
experience is built upon the strength of its Vehicle Operators. The expectation is that the Contractor shall field
qualified, highly -skilled, and well -trained Vehicle Operators With a primary focus on safety and excellent
customer service. Bus operators shall secure all mobility aides and passengers to prevent injuries and damage.
Bus Operator training shall be the responsibility of the Contractor. Bus Operators shall complete pre trip and
post trip inspections and shall note any vehicle defects. If a Bus Operator finds an unsafe mechanical condition,
the vehicle should not be operated on any route,,
■ Any personnel who may operate a revenue vehicle shall pass a biennial Federal Department of
Transportation (DOT) physical examination and a comprehensive drug screen as detailed by 49 CFR
391.41.
B. Prohibited Conduct:
Is it
The Contractor shall immediately remove any Vehicle Operator from service if found to commit unsafe or
inappropriate acts while providing service under this Contract. The Contractor. shall notify CORR if a Vehicle
Operator will be removed from service for this reason, and submit a written report providing details, customer
name, date/time, etc. of the incident within 24 hours to CORR,,
C. Cause for Removal from Service:
D. Vehicle Operator Dress Code and Personal Appearance Standards:
The Contractor shall provide uniforms to be worn by all drivers when operating a vehicle in service., Driver
shall wear a name tag/plate with their name prominently displayed and in clear view so that they can be easily
identified by passengers,, It is the Contractor's responsibility to see that driver's uniforms remain in good repair
and do not appear old ar worn out,, Vehicle Operators shall present a neat and clean appearance and wear
only the Contractors authorized uniform.
10. VEHICLE OPERATOR & FRONTLINE
STAFF TRAINING
M
11
The Contractor shall be expected to provide a training plan to CORR prior to starting service. The training plan
for Vehicle Operators will include, but not limited to, Defensive Driving, First Aid/CPR, Behind the Wheel (BTW),
Wheelchair securement, passenger assistance, ADA sensitivity training and drug &alcohol. Contractor shall
If 16 includeng
keep a list of active drivers date of hire and most recent driving training for CORR audit, upon request,
It is the Contractor's responsibility to provide additional training if the training requirements are determined to be
insufficient.
All training and re-training shall be documented for each employee., The training plan shall include
curriculum/topics, frequency, and measurements of effectiveness. The curriculum/topics shall be reviewed and
adjusted with input from CORR as necessary to reflect trends and urgency.
City of Round Rock of it
of
Americans With Disabilities Act (ADA) Paratransit'Sic��t A
RFP 20-007 UPDATED
Class/item: 556-00
January 2020
91. ACCIDENT OR SEVERE- -INCIDENT -PROCEDURE
A. Upon receiving notification of an accident or severe incident from a Vehicle Operator, the Contractor/
Supervisor shall respond in person to any emergency or accident involving extensive property damage over
injuriesIt00&*0$2,500, passenger ar as requested by CORR, Emergencies or incidents 'involving injuries, major
damage, police, fire department, or media coverage must be reported to CORR immediately upon
occurrence. All drivers and operating personnel must be trained in proper procedures for notifying
Contractor or CORR in the event of an emergency, Accidentfincident reports shall be submitted to CORR
within 48 hours summarizing the occurrence of the accidentsJincidents.
Y
Re A safetyplan emergencyor any other related IS1,1111afetpolicies will need to be submifted with this
RFP. The Contractor will be expected to participate fully with CORR in the development of a Public
Transportation Safety Program.
12. DRUG & ALCOHOL PROGRAM
— - ------- - ---------- -------
655D. The Contractor agrees to certify annually its Compliance with Part before March 1st of every
calendar year and to submit the Management Information System (MIS) reports before March 10th of every
calendar year to CORR,
E. To certify compliance, the Contractor shall sign a Substance Abuse Certification by October 1st of each
year to certify compliance with FTA requirements governing substance abuse.
41 Fs The Contractor agrees to submit for review with this proposal and must be approval before commencement
of work a copy of its Policy Statement and Drug and Alcohol Plan developed to implement its drug and
alcohol testing program,
G. The Contractor agrees to consult with CORR at the initiation of the Contract and in the event of a service
agent change related to the selection of a certified laboratory, substance abuse professional, or Medical
Review Officer, or the use of a consortium,
Is
H. The Contractor is responsible for the costs of establishing and maintaining (including costs of defending
related claims and actions) the required drug and alcohol prevention program under this Contract. Such
costs shall be included as part of this Contract.
I. CORK staff may audit the Drug andAlcaholProgram and employee records for training
certification and testing results at any time,
13. SERVICE ADMINISTRATION & REPORTING
A. The Contractor shall be responsible for accurate and timely collection, update, analysis, and completion of
service data 'Information. Required minimum reports shall be identified by CORR and may be altered
throughout the term of the Contract to help maintain the efficiency and quality of the services provided by the
Contractor, Reports and their source documentation (computer files, Vehicle Operator logs, etc.) shall be
retained by the Contractor throughout the term of this Contract and for a period of five years after the end
date of this Contract.
City of Round Rock
FY��h"All
Americans With Disabilities Act (ADA) ParatransitS�WiL��t
RFP 20-007 UPDATED
Class/item: 556-00
January 2020
B. Monthly-- Reports:
The Contractor shall submit the monthly operational reports due no later than the tenth (10th) calendar day
of the following month.
The reports will include at a minimum the following information:
• Actual count of all passengers
• Passengers per revenue hour,service hour,revenue mile and service mile
•
Total ridership
• Total service days
• Total vehicle service miles
• Total vehicle service hours
• Fares collected
Schedule adherence
• No shows
• Cancelations
• On time pertormance
• Late trips
• Wheelchair boarding
• Average trip length
• Fuel usage by gallons and cost
C. Monthly IReport:
Contractor shall bill CORR monthly after the end of the prior month,, The Contractor shall have until the close
of the tenth (10th) calendar day of each month to submit the prior month's invoice and all supporting
documentation to the City's designated representative or designee,, Supporting documentation shall include,
at a minimum, service hours for each run and a breakdown of missed service,
D., NTD Reg,uirements."
law
The Contractor shall collect data, keep records, and provide reports enough to enable CORR to meet its
Federal Transportation Administration NTD reporting requirements. The Contractor is responsible for
obtaining all pertinent FTA NTD regulations and procedures (FTA Circular C2710.1A) to ensure that all
required information is collected and reported in a timely and accurate fashion,
14. REVENUE VEHICLES
A. The Contractor shall provide an adequate number of paratransit revenue vehicles, including backup vehicles,
fora 20°10 spare ratio (+I- two percent). CORR has two 2014 Arboc vehicles that maybe used as backup by
Contractor, if needed. These vehicles will be parked on City property and will be maintained and insured by
-9
CORR,, Should the Contractor require regular use of CORR vehicles, additional requirements will be
requested, such as insurance and vehicle maintenance as outlined in Section 15 of the RFP scope of work.
B. Contractor shall place logo and/or lettering on the exterior of every bus and designated spares,, Contractor
shall obtain written approval o#logo and/or lettering and placement prior to final application. The following
is
logo and/or lettering required:
• Unique Bus Number on front and rear of each bus,
• CORR logo, as will be specified on the front, rear, and sides of each bus,
• Service shall place "Operated by —name of Contactor" on each bus and spare.
C. Safety Equipment:
The Contractor shall ensure that each bus has a fully stocked, non -expired first aid kit, a properly maintained
rechargeable ten -pound dry chemical fire extinguisher, and three folding reflectors with storage container,
D. The Contractor shall bear all risks of damage. or loss of the vehicBes, or any portions of the vehicles, not
covered by insurance. All replacements, repairs, or substitutions of parts or equipment shall be at the cost
and expense of the Contractor and shall be permanent accessions/additions to the vehicles,, The Contractor,
at the Contractor's expense, shall keep the vehicles in good working order, condition, and repair, with
allowable wear and tear excepted.,
City of Round Rock o$ It of
Americans With Disabilities Act (ADA) Paratransit�YJic'��lA
RFP 20-007 UPDATED
Class/item: 556-00
January 2020
15. VEHICLE MAINTENANCE
Contractor shall be responsible for all maintenance and repair of all vehicles (revenue and non -revenue), to
insure they are kept in a safe, reliable, and in clean condition. 100% of vehicles at pull-out shall have operable
wheelchair lifts/ramp, Maintenance shall be performed to original equipment manufacturer (OEM) standards,
Vehicle maintenance shall be performedin a timely manner.
fo
A. The Maintenance Program shall 'include, but is not limited to routine requirements for:
• Preventive Maintenance Inspections
• Preventive (Repetitive) Maintenance
• Body Inspections
• Fire suppression system inspection
• Texas State inspection and registration renewal
• Daily Wheelchair ramp !lift *inspection
• HVAC inspection
• Electronics systems inspection
Be. Vehicle Maintenance Plan:
The Contractor shall submit a Vehicle Maintenance Plan with this RFP that describes how the Contractor
shall meet their Maintenance Program. This plan shall include detailed descriptions of mileage between
preventative maintenance service, etc,
OR
C. Vehicle registration and license plate renewals are the sole responsibility of the Contractor. This 'includes
timely completion of state inspection, the application for the registration and license plates. Costs associated
with such renewals shall be borne by Contractor,
E. Vehicle Operator Pre -Trip and Post -Trio Inspections:
oil
The Contractor shall have a process that prescribes how the vehicle operators will perform and document
their Pre -Trip and Post -Trip Inspections and how the issues discovered shall be addressed.
F. Vehicle Records,-,
A vehicle record file shall be maintained for each vehicle that is operated by the Contractor for this service,
Maintenance records must contain adequate detail 'Including the reason for the work order,, Work orders
must capture a description of work performed, including any work performed by a third party, such as body
repair, engine rebuilds, etc. The Contractor shall maintain records for all work performed and make them
available to CORR when requested,,
G. Maintenance Personnel Trainin4:
Training and certification of maintenance personnel for all vehicles shall be the responsibility of the
Contractor,
H. Maintenance Oversight:
CORR shall have immediate and unrestricted access to Contractor supplied vehicles and equipment, all
current or archived maintenance records for such, and shall have access to all areas of the facility during
planned or unannounced visits., CORR may conduct regular audits if maintenance files, inspections of
vehicles, equipment, facilities, and any activities performed by the Contractor,
is
CORR shall have, at its sole discretion, the authorityto remove from service, any vehicle thatposes a safetv
reliability, or appearance issue. Such action does not relieve Contractor's obligation to provide service under
the terms of the Contract,, For any item that is found that causes the vehicle to be taken out of service, the
vehicle is to remain out of service until the repairs are completed. The Contractor must notify CORR when
repairs are completed, and CORR may require a re -inspection of the vehicle prior to allowing the vehicle
back into service,,
City of Round Rock to it
Americans With Disabilities Act (ADA) ParatransitS�YVi�c`��F��h A
RFP 20-007 UPDATED
Class/Item: 556-00
January 2020
16. LIQUIDATED DAMAGES
--
in The Contractor must always strive to provide service a manner which maximizes the safety, customer service,
image, and efficiency. In cases where the Contractor does not meet the performance standards listed below the
Contractor will be given the opportunity to demonstrate that the failure could not reasonably have been
prevented. Failures caused by natural disasters or extreme and unusual weather or traffic conditions will be
considered non -preventable, Any such claim must be supported by adequate documentation in Contractor's
daily Driver or Dispatch Log, If CORR determines that the failure was non -preventable, the liquidated damage
will be waived.
Contractor's performance shall be evaluated quarterly using monthly reports and other backup documents as
requested by CORR, The liquidated damages below shall be assessed for any period when it is determined that
Contractor has not met the performance criteria of this Agreement.
CORR decision to waive the assessment of any liquidated damages will noway affect CORR's right to assess a
liquidated damage for a similar failure in the future and will in no way affect the Contractor's obligation to meat
the associated performance standard.
- ------- ---
Deliverable
----- --------- Standard ------------- -- ------------ -----------------------------
MR 11-M
--------- ---------------
LiquHdated Damages
Comments.,
Reports
Contractor shall submit
$100 per day per occurrence from the
On Time
accurate reports that are on
report due date, or from the time of
time as outlined within the
It
CORR notification of an inaccuracy in a
Scope of Work
submitted report,
On -time
Contractor shall ensure a
$50Q shall be assessed for each month
This is based
Performance
minimum of 90% on -time
where on -,time performance is below
on the 30-
performance based on a
90%.
minute pickup
calendar month,
window*
Customer Service
Contractor shall have
- ---------------------------------------
$500 per complaint over the
Continued
Complaints
no more than three
standard of three per month.
failure of the
preventable complaints
Contractor to
in a month,
* provide this
may result in
the termination
A-01-MINIA-00-MR-PIRMANN-A
---- ------------------------------- ------------------------------------ ------ N N I q I R
-----------------------
0 A ------------------------------- ----
- - ------------------------------------
of the contract.
City of Round Rock #"ll
Americans With Disabilities Act (ADA) Paratransit��YJic�� A
RFP 20-007 UPDATED
Class/Item: 556-00
January 2020
PART V
PROPOSAL PREPARATION INSTRUCTIONS
AND EVALUATION FACTORS
1. Proposal Acceptance Period.: All proposals are valid for a period of 120 calendar days subsequent to the
RFP closing date unless a longer acceptance period is offered in the proposal.
10 0 Is a a aYa2e Proprietary Information* All material submitted to the City becomes public property and is subject to the
Texas Open Records Act upon receipt. If a Proposer does not desire proprietary information in the proposal
to be disclosed, each page must be identified and marked proprietary at time of submittal. The City will, to
the extent allowed by law, endeavor to protect such information from disclosure, The final decision as to
what information must be disclosed, however, lies with the Texas Attorney General. Failure to identify
proprietary information will result in all unmarked sections being deemed non-proprietary and available
upon public request.
3* Proposal Preparation Costs.: All costs directly or indirectly related to preparation of a response to the RFP
or any oral presentation required to supplement and/or clarify a proposal which may be required by the City
shall be the sole responsibility of the Proposer,
4. Proposal Respense: Responses shall be clear and concise and shall include at a minimum, title page,
transmittal letter, 'index or table of contents, dividers for each section and all required attachments. One
page shall be interpreted as one side of a double-spaced, printed, 81/2" X 11"sheet of paper, It is
recommended that responses be submittedin ringed binders, metal Spirals, or another bound format that
best contains all required documentation for submission,
5. proposal,shallProposalFormat: Prefacing the provide an Executive !"Summary of three
pages or less, which includes a company profile and a summation of the proposal. The proposal itself shall
include a title page, index or table of contents, dividers for each section and all required attachments and
addendums to be organized in the following format by Tab and informational sequence:
of your organization and identify parent
A. Tab 1" Business Organiza#ion: State fullnameandaddress
company if you are a subsidiary,, Specify the branch office or other subordinate element which will
perform, or assist in performing, work herein, Indicate whether you operate as a partnership,
individual.
corporation, or Include the State in which incorporated or licensed to operate,,
B. Tab 2 — Technical Solution t10pointsl: Define in detail your understanding of the requirement
presented in the Scope of Work of this request for proposal and your system solution, Provide all details
as required in the Scope of Work and any additional information you deem necessary to evaluate your
proposal, Include the following information.
4 # 6 Z% C* INOfferors
b04is Written Policies and Procedurwi,;,, must provide copies -ofall available written policies
a 0
and procedures to be 'included as appendices to their Technical Proposal. These policies
should include, but not be limited to the following:
0 Drug and Alcohol Policy
it
• Personnel Practices and Polices
0 Vehicle Maintenance Procedures (include with Maintenance Plan)
0 Safety Plans and other Emergency Protocols
• Performance Monitoring Plan
ii. Data Collection and Reporting
Offerors should discuss their process for collecting and reporting operational and maintenance
data and demonstrate their understanding of various daily data collection activities and
reporting requirements
C. Tab3 -Work Plan (40 Describe your technical work plan for accomplishing required work.points):
Include such time -related displays, graphs, and charts as necessary to show tasks, sub -tasks,
milestones, and decision points related to the Scope of Work and your plan for accomplishment.
Specifically indicate:
49
i,s A description of your work program by tasks and your understanding of each task. Detail the
steps you will take in proceeding from Item 1 to the final tasks as outlined in the Scope of Work.
0
City of Round Rock F��if A It
Americans With Disabilities Act (ADA) Paratransit'S�YJic��
RFP20-007 UPDATED
Class/Item: 556-00
January 2020
I
Introduction/Overview
---------- 2
Service Descri!Etion
3
T es of Services Provided
4
Daily -Operations
Hours
5 ..Service
------------ 6
Fare Handlin and Reconciliation
7
plo
Service Performance Indicators
8 ------Workforce Re uirements &__ -Staffing
------ ----- -- 9 Vehicle O2erators
10 Vehicle O&M erators &Frontline Staff TraininI 2MMMMOMMMMA-0 M__N ----------------------
11 Accident ar Sever Incident Procedure
I
12 Drun &Alcohol Pro ramQ ---------------- -
---------- --- - ------------------- ------
9
113� ------- Service Administration & Re ortin2__
14 Revenue Vehicles
15 Vehicle Maintenance
ii.
The technical factors that will be considered in the sections above, and the depth to which each
will be treated.
iii. The degree of definition provided* I in each technical element of your plan.
iv. The points at which written, deliverable reports will be provided.
-
v. A statement of your compliance with all applicable rules and regulations of the Federally
Required Contract Clauses, State, and Local governing entities. The Proposer must state their
compliance with terms of this Request for Proposal (RFP),
D. Tab 4 — Staffing and Proiect Organization (peintsZ: Provide and chart which
10 a general
project organization, project leadership reportingspecifies responsibilities.The City would also like
an interface of the team assigned to this Contract and City project management and team personnel,
toopoints):Es Tab 5 Related Experience Tabs 5&6 10 Describe only relevant corporate experience
and individual experience for personnel who will be actively engaged in the project,, Do not include
corporate experience unless personnel assigned to this project actively participated,, Do not 'Include
experience prior to 2015. Supply the project title, year, and reference name, title, present address, and
phone number of principal persons for whom prior projects were accomplished.
0
F. Tab 6 —Qualifications: Include names, qualifications, and resumes of all professional personnel who
will be assigned to the account., State the primary work assigned to each person and the percentage of
time each person will devote to this work. Identify key persons byname and title.
Go Tab 7- AuthorizedNegotiator: Includeth ena
ll address, and telephone number of the
person in your organization authorized to negotiate Contract terms and render binding decisions on
Contract matters,
jeopardize
H. Tab 8mExcevtions,0 Be advised that exceptions to any portion of the Solicitation may
M- MOP
acceptance of the Proposal. State any exceptions to or deviations from the requirements of this RFP.
Each exception must reference the location within the Scope of Work. If your firm has no
ctarificatian, exceptions, or deviations a statement tv that effect shall be *Included in the
proposal.
I. Tab 9-Attachments andAddendum: becompleted signed if applicable
including,
• Attachment A —Proposal Submittal Form, Execution
• Attachment B —Reference Sheet
• Attachment D —Government-Wide Debarment and Suspension (Non -procurement)
• ffi
Attachment E —Certification ication and Restrictions on Lobbying
• Attachment F —DBE Certification for Non -Rolling Stock Materials or Services
• Attachment G —Cost Proposal
• (ifSigned Addendums applicable).
City of Round Rock
Americans With Disabilities Act (ADA) Paratransit5�lViiA;t "All
RFP 20-007 UPDATED
Class/item: 556-00
January 2020
is J. Tab 10 —Cost Proposal (30 points): Information describedin the following subsections required from
each Proposer. Your method of costing may or may not be used but should be described. A firm fixed
-NW IV
price or not-taexceed Contract is contemplated. Complete Attachment G enemaCost P 0 0sa- -------
Variable Operating Cost /Revenue Cost/Hour Includes:
• Labor Cost
• Material Cost
• Fuel Cost
• Insurance Cost
• 46
Other Administrative Overhead
ioft
,, Annual Fixed Capital Costs: Cost of capital assets that remains more less unchanged, example
of fixed costs are assets that 'Include vehicles and equipment used to provide transit services to
CURR.
ii. Total (not to exceed) Cost
6. EVALUATION CRITERIA.* The intent of the City is to award to one Respondent in accordance with the
evaluation criteria below. The purpose of this evaluation criteria is to determine which proposal best meets
41
the_requirements andprovides the best overall value to the City.
A. Evaluation Criteria. Weights:
• Work Plan 40 Points
• Technical Solution 10 Points
• Qualifications &Related Experience 10 Points
• Staffing &Project Organization 10 Points
• Cost 30 Points
- --------- -- --- ------
Maximum Weight
10fl Points
C. The City reserves the right to reject any or all proposals submitted, or to award to the respondent who
41 opinion,in the City's offers the best value to the City,, The City also reserves the right to cancel the
RFP process and pursue alternate methods for providing the requirements,
11
D. The City reserves the right to conduct studies and other investigations as necessary to evaluate any
proposal,
informalities E. The City reserves the right to waive any minor technicality,irregularities, or noted
in the submission process, Submission of proposal confers no legal rights upon any
Respondent,
41
F. The City reserves the right to request further documentation or information and to discuss proposal
response with any Respondent in order to answer questions or to clarify any aspects of the proposal,
G. The City may develop a "short list" of qualifiedproposal and -ma---y determine that the
Respondent(s) should submit a Best and Final Offer (BAFO). Each "short listed" Respondent will be
given a reasonable opportunity for discussion and revision of their proposal,
City of Round Rock
Americans With Disabilities Act (ADA) Paratransit
RFP 20-007 UPDATED
Class/Item: 556-00
January 2020
6
7. AGREEMENT NEGOTIATIONS AND AWARD PROCESS,
- - - ------ -----------
issues
A,* A proposal presented 'in response to this RFP is subject to negotiation concerning any
deemed relevant by the City. The City reserves the right to negotiate any issue with any party. Any
contact by the Respondent with the City regarding this RFP, other than those submittedin writing will
result in disqualification of the Respondent's proposal,
B. Submission of proposal indicates the Respondent's acceptance of the evaluation process and
recognition that the City may make subjective judgments in evaluating the proposal to determine the
best value for the City.
C. If Ponnegotiations are successful, the City and Resdent mayenter into an agr me t%W�
Do If negations are unsuccessful, the City may formally end negotiations that Respondent. The City
with
may then.
i. Select the next most highly qualified Respondent and attempt to negotiate an agreement at fair and
reasonable terms, conditions and cost with that Respondent.
ii. The City shall continue this process until an agreement is entered into or all negotiations are
terminated.,
E. The City also reserves the right to reject any or all submittals, or to accept any submittal deemed most
It informalities advantageous, or to waive any irregularities or in the submittal received,
F. An independent signed authorized contract will be sent to the successful Respondent. Execution of a
City of Round Rock contract is required prior to starting work and processing any payments to the
awarded Respondent,,
89 POST AWARD MEETING: The City and the Respondent may schedule a post award meeting to discuss,
sn""Wo
but not be limited to the following:
A. Provide City contact(s) information for implementation of the Agreement,,
B. Identify specific milestones, goals and strategies to meet objectives.
City of Round Rock „A„
Americans With Disabilities Act (ADA) Paratransit��,I��t1
RFP 20-007 UPDATED
Class/item: 556-00
January 2020
ADDITIONAL ATTACHMENTS
In addition to Attachment A and B above this Solicitation contains the following attachments; these
attachments may be viewed and downloaded from the CORR solicitation website under RFP 20-007 at
https://www.roundrocktexas.gov/businesses/solicitations.
Attachment Ce, Federally Required Contract Clauses
Attachment Dls Government -Wide Debarment and Suspension (Non -procurement)
Attachment E,., Certification and Restrictions on Lobbying and, if applicable, OMB Standard Form LLL
Attachment F,,s DBE Certification for Non -Rolling Stock Materials or Services
0
Attachment Go. Cost Proposal
"ff 7wq&
i"'ve-chni*cal Proposal, Kequired Attac h"ginents..
'ices & Exhibitsfior
A.ppend
(ADA) PARATIO.,.ALNSIT SERVICES
SOLICITATION NUMBER 20mOO7
.Presented
ROUND ROCK TEXAS
PURCHASING DIVISION
Tuesday, March 3,2020 30"00 PM CST
Exhibit 1310
------- ...... ........ NO
i4N
------------
3tar bhuttlu
"We Go the Y tance Di Is for ou!
Tuesday, March 3 ), 2-020
C I ty of Round Rock
A.ttn.- Cheryl Kaufman
Procurement Division
Solicitation: RYP 20-007 Class/ ltem.- 5-56-00
le-21 I E. Main Street
Round Rock, TX 78664-51~99
RE: ;it of Round'Rock, Americans with Disabilities Act (ADA.) Paratransit Services
Solicitation Number- RFP '2-0-007
Cheal Iter n: 556-
Prop sal due date Tuesday, March 3, 2020 3:00 PM CST
Ladles and Gentlemen:
Star Shuttle, Inc., an award -winning, Texas based, dynarnic and diversified ground
transportation firm, is proud to submit our Technical Proposal for City of and Rock -
Americans with Disabilities Act (ADA) Paratransit Services. What follows is not only a
discussion of the operational aspects of Star Shuttle and our proposed paratransit operations,
but also a glimpse into the personality or finn culture of Star Shuttle; a culture that has been
carefully nurtured over many years to reflect the values of its owners. Star Shuttle is the
preferred provider of various transportation services for the City of Round Rock-, the City of
San Antonio, IJT Austin, LITT San Antonio, University Health System - San Antonio, and UT
Rio Grande Valley, and seeks to provide similar valuable transportation services for the City
of Round Rock ("CW�R").
Star Shuttle has numerous contracts with cities including but not linilted to the City of San
Antonio, Pre- K 4 SA, the City of San Antonio Inteniational Airport, and the City of Round
Rock AD A Paratransit Senrices. In regard to our references, please note that we have
included the required references in our Proposal. Additional references are available upon
request.
Other recent sianificant transportation service contracts include operating over 50% of the
VIAtrans operations for VIA Metropolitan Transit for over 26 years. Star operated over 150
vehicles on a daily basis, servino persons that cannot navigate thetransit system pursuant to
the terms and requirements of the A-mericans with Disabilities Act. This means that Operator
trainers at Star Shuttle are ,--lxperts in ADA sensitivity and safety traininal
Star Shuttle can auarantee that it will provide the required AD A transportation services in
full cornpliance with the requirements of the R.FP and Contract,
CONFIDENTIAL (0 10210 Star Shuttle,, Inc.
V I
I
City of Round Rock q= Americans withD'isatiil�fie�'"Act (ADA) Paratransit Services
Tuesday, March 3, 2020
Page 2
Please note that many of our operations fall under U.S. DOT and FTA drug testing
requirements. Star has adopted a complete Drug and Alcohol Program including substance
abuse education, pre -employment testing, random,reasonable suspicion and post -accident
testing. Star Shuttle continuously passes FTA audits and US DOT FMSCA compliance
reviews, including most recently in January 2020.
9 46
Star Shuttle has the understanding, commitment, personnel, experience, qualifications,
financial resources,technical resources, facilities and i
equpment to provide the CityOf
'a
Round Rock and its clients and stakeholders with maximum value. Star Shuttle has provided
herein a comprehensive Technical Proposal. We think you will be pleased With the result,
and we look forward to discussing this Technical Proaid&Posal with.you in the near future,
We are particularlypleased to have been twice seleCted b e f t Counci an Y th National Sa e y I d
'Effimift.
Texas Department of Transportation to receive both the 2018 and 2019 Our Driving
Concern Texas Employer Traffic Safety Award
1 am pleased to submit the attached Technical Proposal. A Table of Contents of the entire
Technical Proposal is provided. Required submissions are contained in the Requi*red
ItAttachments and Appendices and additional infois ation included in the Exhibits.
Sincerely,
lei
John P. Walker, President/CEO*
*Resume included in Tab 6. Qualifications
ATTACHMENT
CONFIDENTIAL 0 2024 Star Shuttle, Inc.
--- -------------------
A 1 P A 1 1
... ........
............ ...... ...
........... ... .
Star Shutde
Restrictions on Use of Proposal Content
Mft,
R
Aft Aft e Ubtr'i'cti'*on on ummams01okf FroAsku'posal CO-0-ntea"wht
This proposal is copyrighted and may not be duplicated, used or disclosed, in whole or I'll
part, for any purpose other than to evaluate this proposal by the City of Round Rock, unless
otherwise required to be disclosed under Texas Public Information Act after determination
by Texas Attorney General that no exception to copyright laws or TPIA applies.
C 2020 Star Shuttle, Inc.
---------------- -------- -------------------------------------- ------ ---------------- ----------------- - -
City of Round Rock vo Americans with Disabglities Act {ADA} Paratransit Scrvaces Solicitation Number 20mU07
.0
CONFIDENTIAL 2020 Star Shuttle, Inc.
Exhibit "B"
xxxMIMM ------
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[This
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Ci�y f o 'KOUnd Rock -, Amencons with Disabilities Act (ADA) Paratransit Services Solicitation Number 20,m007
11
CONFIDENTIAL 2020 Star Shuttle, Inc.
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101qXI Gil Is -1; 3
Table of Contents
TAB 3 —Work Plan
iv
. ..........
.................... . .................
.. ...... .....
NO
Star Shuttle
V
Description of Star's Work Program by Tasks 9
Contract Implementation Meetings, Documentation, Record Keeping and Mobilization 9
Ramp -up Timeline ................ - ------ -- ----------- ------ 10
Tab 3. Sectaon 1. Work Plan Introduction/overview 11
Company History & Organizational Structure
Description of Operations Support Officess OSO)
Project Management and Supervisory Personnel
Statement of Compliance
11
11
12
12
Transfer Trips --------- 17
Feeder -to -Fixed Route Tri'ps 17
10Open RetuTrips ---- -- ---- 17
standby Trips ------ ---- - - -- ---------- ----------- 18
Cancel at Door 18
Tab 3. Section 4. Work Plan —Daily Operation:s
SchedulinglReservations
Dispatch
19
19
20
Transportation Supervisors -- - --- ------ 20
Vehicle Operators 21
Manifest
Reconciliation 22
AccidendIncident Response 22
Sample Operational Day
-- - ----- - -- -------- ----
City of Round Rock - Americans with Disabilities Act (A.DA) Paratransit Services Solicitation Number 20-447
22
CONFIDENTIAL 1;..'VI "-%N
2020 Star Shuttle, Inc.
...............
. ................
. . ... ........... **"** .......
..... I ....................... ............ I ................
----------
..........
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. . ........ ............. .............
............ ........ .
..........
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.. ........................... .....................
.... ........ I ..........
........
..............
.......... ........
Fare Policy
Exhibit'B"
Table of Contents
26
MoneyHandling -------- --------- --- - ------------- -------- ----------------- 26
Tab 3. Section 7. Work Plan -Service Perforinance Indicators
Introduction
On -Time Performance
rs
Missed Service
Late/Early Pickup
CORK No Strand Policy
- ----- ---- ----
MonitoringStar Sl-tuttle's Performance Plait
Frequency of Assurance Inspections
Driver 1Vehicle Inspection
Shadowing
Observation of ADA Pick-up
Correction of Deici-encies and Retraining
28
128
28
28
28
28 AM loft
0% lea
alu
&I or
3.1
Monthly Operations Meetings to Establish Steps to Correct Deficiencies 31
----------------------------
Role of CORK Customer Service Interface in Correcting Deficiencies ------------------- - ------------------ 32
Communication to CORK Regarding Corrective Acteions
Tab 3. Section 8. Work Plan -Workforce Requirements &Staffing
Staffing Levels
Driver Miss -outs and Substitute Driver Program
General Manager
Austin Based Operatians Manager
Reservation /Dispatch Supervisor
Dispatch/Reservation Staff
Transportation Supervisors
----------- ---
Physical Location of CORK Paratransit Personnel
Staff Conduct
Removal fro Service
Employee Recruiting, Hiring and Retention Program
Director of Recruiting &Training
Recruiting & Screeru'ag of Operators - --------- - -------------- ------------ ----- - ------ ------------ - --- - ------------- ---- -------
Maintaining a Fully Staffed Well -Trained Certified Operator Carps
Director of Recruiting &Training - -- ------------- -- - ------------- ---------------------------- 36
Advertising for Positions--, --- - --------------- - - --- --------- - ------- ---37
City of Round Mock - Amen'cans with Disabilities Act {A.DA►) Parattransii Services Solicitation Number 20-00?
33
M33
33
33
33
34
34
34
35
35
35
36
36
36
36
0
CONFIDENTIAL C Zo2o Star Shuttle Inc.
Table of Contents
a
VI
----------
---------------------
- -----------
...... Afts Awn
--------- -
--------------
V -0000 --------------- Aaft
.............
..............
.............. .................
----------------
Star Shutde
Mn=
New Hire Packet — Consent to Disclose Information to CORK
40� Employee Benefits
Tobacco Free CompanyCareer Path a&Equal E ploy ent Action Plan
37
37
37
37
P
38
01
1138
39
140
140
40
P
40
Human Resources Group 40
---------------- --------------------- ----- - 1
Vehicle Operator Staffing and Standards —Reserve Operators - - ---------- ----------- --------- ---- - ---- ------ 41
Physical Exam and DOT Drug Screen - - - --------------- 41
Operator
-a Training ----------- 41
Training & Testing of Star's Staff 41
qV%&
Paratransit Training Course —PAT, Securement &Sensitivity ---- -- 41
Refresher Training Pravided by Star ------ 41
Attendance 1 Updates ----------------- ------------------- - - - - - - - - - - - 41
Documentation 42
Staff ConductlRemoval from CORK Service 42
Star's Paratransit Operator Training
i4rFanual &Workbook 42
A&Vftk
Operators Responsibilities
Photo ID's
Customer Assistance for Individuals Manual Wheelchairs
City of Round Rock,- Americans with Disabilities Act (AL?A) Parairansit Services Solicitation Number 20-Oii7
45
47
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
Exhibit "B"
X6.
------ - ------
..............
Star Shuttle
Table of Contents
Lift and Securement Use Policy --- ----------- -------- ----- - 48
Mobility Devices, and Other Necessary Equipment 48
Infant Car Seats 48
Tab 3. Section 10. Work Plan -Vehicle operators & Frontline Staff Training
Staff ng Plan -w Maintaining a Fully Staffed Well -Trained Operator Corps
Training Plan
Active Drivers List
Additional Training
CORR Training Program Introduction
CORR Paratransit Trainers
-- ------ - -------- - ----- - Pre -Training "Ri'deovalongs"
Paratransit Vehicle Operator Training ------------------------ ------- -- -
New Driver Training Class Syllabus and Materials to be used
Map Reading --------- ----------- Paperwork and ./ or Use of Mobile Data Terminals
. ... N n
Policy and Procedures - ------ ---- ---- 53
Passenger Assistance Training (PAT) / Securetnent 53
Sensitivity Training
SO
50
JVCn
50
L51
51
51
52
52
52
53
53
Communication Training ----------- 53
Refresher Training
Defensive Driving Training
Custamer Service
54
54
54
- - - ----------------- ----------------------------------
Sexual Harassment 54
On Road Training
54
to Iowa&
Additional TrainingRequirements for Managers and Transportatiaa Supervisors-- 55
Reasonable Suspicion Class -------------------------- 55
Bloodbome Pathogens -------------------- ------- ---------------- 55
Weekly and Monthly Operations Meetings 55
Transportation Supervisors' Meetings
55
Tab 3. Section 11. Work Plan - A ccident or Severe Incfde'tt Procedures /Safety Plan . 57
Accident or Severe Incident Procedure
Emergency Plan for Severe
Security Plan -------- -------- -
- - ---------------- Emergency Preparedness and Crisis Management Plan
Star's FTA System SafetyProgram
- -----------
---------- ------- - - --- --
Weather Conditions and other Events
157
�58
58
58
58
Safety Plan - Passenger Safety Program ------------- 159
Safety Plait m Syste»i Safety Progran following Safety Ma'aager►rent Systerli (SMS)
Guidelines 59
- -- ----------- pity of Round Rock Americans with Disabilities Act (ADA) Parairansit Services Solicitation Number 20-a{37
CONFIDENTIAL -C2020 Star Shuttle, Inc.
Exh'l'b'lt "B"
------ alum
rrin�p
- ---------------- J~
.................
Star Shutfle
Table Of Contents �°
ftild MAN
R MMMMMMM
Other Drug &Alcohol Program Requirements_
Substance Abuse Prevention Program ------ -
Other Drug &Alcohol Reporting Requirements
Approval of Procedures
Drug and Alcohol Education
Annual Certification and Submittal of MIS Reports
64
64
65
65
65
66
VW4ft
Tab 3. Section 13. Work Plan #& Service Ad►ninistration Reporting ---- ---- -----------------------
--- 66
Required Reporting
66
Monthly Reports ----------------- ----- - ----------
------66
Monthly Invoice -------------------------------------------------------
�67
I
Monthly Vehicle Maintenance Reports-----
- -------------- 67
Audit and Retention of Records - ---------------------------
167
of
'National Transit Database Reporting Requirements - --------
OWXWWWANW�6 7
Accidentllncident Reporting
68
Re oval of Operator froCORR Service Report
68
Tab 3. Section 14. Work Plait w Revenue Yel:icles
69
Number of Revenue Vehicles and Spares - ----------- --- - - -------------
69
-- -- ------------
Safety Equipment and Requirements for Ali Vehicles ---------- -------- ---------- - --------- - ---- --- 69
Decals&Numbering ---------- - - -- --------- --- ------ ----------- ------------------------ -- - -- - -- - ----- 70
- ---------- - - --------------
Risk of Loss /Cost of Repairs 70
Fleet Plan —Designation of Vehicles (Make Model)
,Tab 3. Section I5. WOYIC PI[Yit — V8%t1CIB M[Yi/dt`B111t11CB
Elements of the Maintenance Program
71
71
Site Visit 72
Facilities Plan ./ Austin Location —Exhibit 6 72
Vehicle registration and License Plate renewals
73
Vehicle Servicing and Cleanliness 73
Vehicle Operator Pre -Trip and Post -Trip Inspections --------- ----- 73
Vehicle Records 73
-- ------------------------ ---------
Maintenance Personnel Training 73
Maintenance Oversight -- - ----------- --74
Removal from Service 74
Vehicle Maintenance Plan Included in Exhibit 3 74
TAB 4 or Staffing and Project Organization
Introduction -Project Leadership &Organization
- - ----------------Sol�citationCity of Round Rock to Ameficans with Disabilities Act (ADA) Paratransit Services Number 20-Oa7
77
77
CONFIDENTIAL C 2020 Star Shuttle, Inc.
---- --------------------
---
.. ............
tar Shuttle
Table of Contents
Cristomer Service Interface
Reporting
Responsibilities
Operators
Transportation Supervisors
Operations Manager ----------------------
Customer Service Agents
Customer Service Interface
General Manager and VP
MembersCORR Paratransi't Project Team
Team 0%&
CORR Operations Contact Irsfori:ration
CORR A.M. and P.M. Transportation Supervisors
ftDantoine
Churchman and Mychal
77
Harris 83
CORR Austin Shop Foreman -Ken Donaldson 84
CORR Administrative Clerk - Rhonda McCartney 84
CORR Support Team &Contact Infvrniatiar
84
CORR Support Teani Printary- WorkAssignments 85
----- - --- --- ---- --- ----------- --------------------------------
CORR Project Support Team SS
Star Shuttle President/Chief Executive Officer (CEO) - John P Walker 86
Star Shuttle Vice -President - Austin Walker 86
Star Shuttle Director of Risk and Safety - Savannah Fernandez
Star Shuttle Director of Recruiting and Training /EEO Officer -Betsy Kennedy
Star Shuttle HR Generalist and DBE Officer -Christina Casas
Star Shuttle Accounting Manager - Laurence Alberts
Star Shuttle Payroll Manager -Jennifer Sanchez
E:t
87
88
89
Star Shuttle Fleet Manager - Richard Unger MOM- 90
CORR Additional Project Support Personnel
Support Team StTucture and Depthh
Tab S -Related Experience
0
Relevant Corporate Experietrce ------------ - - -------------------------------- ---------- --- ------------- - ------ - -------------
56 Years in Transportation Enterprises
Relevant Contract Experience during Last 3 Years
City of Round Rock -Transit & Paratransit Operations
VIA Metropolitan Transit Authority - V1Atrans Service
University Hospital System
City of San Antonio Aviation Department,- A1* ort Garage and Parking Shuttles
---------- - -
--------------------------------
City of Round Rock - Amencans W14h Disabilities Act (ADA) Paratransit Services Solicitation Number 20-Q03
90
90
93
93
193
93
93
93
94
0
ix
CONFIDENTIAL O 2020 Star Shuttle Inc.
Exhibit "B"
Table of Contents
Pre K 4 SA %VAN~ School Bus Services
Three (3) Relevant References — Si»:filar Contracts
Star hu e0
95
95
Individual Experier:ce for Personnel who will be Actively Eorgaged irr tlae Project 96
Tab 6 — Qualifications
CORR Project Team Cl-tart
Organizational Cliart of CORR Project Teans
Resumes of CORK Project Team
Certifications of CORR Project Team
99
99
�r
101
101
Professional Memberships and Affiliations 101
Letters of Recommendation /Civic Charitable Contributions 101
Litigation /Auto General Liability Coverage !Garage Liability
Tab 7 so A utltort*zed Negotiator
Tab 8 —Exceptions
Tab 9 —Required Altacl:naents &Addendum
Tab 10 —Cost Proposal
X
----------
City of Round Rock - Americans with Disabilities Act (ADA) Faratransit Services Solicitation Number 20-UQ7
101
ro3
ros
107
CONFIDENTIAL O 2020 Star Shuttle, Inc.
- - -------- - o
-- ----------
aa� Exhibit "B"
. ...... ........................
.... ........ ... ........
Star U e
.......... .
. ..............
Table of Contents —List of Required Attachments
-------------
Addendu
List of Required Attachmen#s —included in Tab 9
Technical Proposal for City of Round Rock -Americans with Disabilities Act (ADA)
Paratransit Services (Required Attachments)
Attachment #
Signed Addendums
Attachment A,-- Proposal Submittal Farm, Execution
Attachment B — Reference Sheet
Attachment C (No Attachment) "Star Aclulowledges the Incorporation by Reference
of Federally Contract Clauses"
Attachment D —Government-Wide Debarment and Suspension (Nan -procurement}
Attachment E —Certification and Restrictions on Lobbying
Attachment F —DBE Certificatian for Non -Rolling Stock Materials or Services
-------------
City of Round Rock - Amen'cans with Disabilities Act (A) Paratransit Services Solicitation Number 20«007
a
X1
CONFIDENTIAL CJ 2020 Star Shuttle, Inc.
Table of Contents -Lest of Exhibits
List of Exhibits
Exhibit #,
------- - -------
---------------------
jig" AM&
- --- - - - --------
Ell-
.. ..... .........
jmr Shutde
.......... .. .
1. Drug and Alcohol Policy
2. Personnel Practices and Polices —Employee Handbook
3. Vehicle Maintenance Plan (includes Maintenance Procedures)
---------------
------------- ---------- - ------- --- ----- - --- - ----
City of Round Rock = Americans with DisablUicies Act (ADA) Paratransit Servicesoii Number
citation 20-007
CONFIDENTIAL O 2020 Star Shuttle, Inc.
wrvNA A-
-- ---------
dam
r.
- ------- ---------- .... ..
-- - -------- )tar h u-t-
Q
40
Executive Summary
Introduction
Executive Summary
Star Shuttle, Inc. ("Star") is pleased to respond to the City of Round Rock's Request for
Proposal -Americans with Disabilities Act (ADA} Paratransit Services (hereinafter "ADA
Paratransit Services"), Solicitation Number 20-007. Star Shuttle has demonstrated through
past and current contracts that it is fully capable and fully prepared for the operation of this
Is 0 RFPrvil'ce ith all se in full co Pli"ance w Provisions of the 'Including safe and dependable on -
time service. Star proposes to once again exceed many of the requirements of the RFP and to
go further, working with City of Round Rock ("CORK"} in a team environment towards
additional project improvements throughout the term of this Contract,
Company Profile
4
is owned2&dft� Family of Austin100Star Shuttle and operated by the Walker and San Anton* The
Walker Family (5 UT Austin grads) -founded and developed Advantage Rent-A-Car in the
1960's 2000's into a worldwide company with all 200 US locations and 20,000 vehicles
owned and operated by the Family. The Walker 'Family founded Star Shuttle, Inc. in 1992.
1001ft
The Family sold Advantage in 2006 and retained and still operates Star Shuttle in Central and
South Texas.
Walker
companies have successfully provided transportation in vans, mini -buses,
school buses and full size motor coaches for both ambulatory andmobilityimpaired persons
in numerous cities for 57 years. The company's divisions are:
of`�'
• Transit / Paratransit Operations
• School Bus /Contract Shuttle Operations
• Charter, Convention and Tour Operations
1990& JMP9=Past Perfor ance for the CHtv ., uf Round Rock
Summa#ion of Proposal
4) Star understands the goals and challenges of delivering CORK ADA Paratransit Services. Star
improvement
seeks for continuous which is measured in terms of the on -time performance
- -------------
----------- - -------------- --------------------- - --------- ----- - -- ------ - -- --------------Pa��transit
---- --------------------
City of RoundRock w Ameficans with Disabilities Act (ADA) Services Solicitation Number 20-ii07
CONFIDENTIAL D 202Q Star Shuttle, Inc,
Executive Summary
Exhibit "B"MI i
- -- --------
...............
............ . ...........
.................
..................
................
tarShuttle
productivity paradigm, operating cost per revenue and per mile, operating cost per passenger
trip, passenger trips per hour, passenger satisfaction, and similar measures.
itsIn providing the required services, Star will demonstrate in this Technical Proposal ability
and commitment to provide all requirements for CORK ADA Paratransit Services, including
screeningbut not limited to: recruiting,and hiring all 0-neratorssupport staff and
supervision;mana,t..-Ye ent,& trainin and reservations* di'spatch; customer service; vehl"cles'l9
insurance, maintenance; facilities; storage; supplies;tools and equipment. Star will
effectively communicate contract progress and any service incidents to CORK Transit
Coordinator. In short Star will work closely tovether with CORK. and meet or exceed the
requirements of the Contract at all times, as it has demonstrated in similar contracts,
Star has the understanding, resources, commitment, personnel and qualifications to provide
CORR and its passengers, visitors and stakeholders with exceptional service and maximum
value. Star herein provides a comprehensive plan for achieving this value. All of the above
mentioned topics are discussed in the upcoming sections.
Organizational Commitment and Depth
The Star Shuttle Mission
All personnel at Star Shuttle understand that as a private provider of public transportation, the
highest regard -for the public's safety is essential. Star's staff also understands that providing
a
public transportation demands an even greater commitment and sensitivity when serving
garatransit passengers. Star Shuttle's mission statement is:
"Star S/:uttCe Employees lead the industry providing Safe,
Reliable & Prafessioeial trait amortation witli outstandin9
passenger sert�ice,We go the Distance in everything we dol .9-P
Accomplishing this mission requires a conscious effort to be prepared for and sensitive to the
special needs of passengers. We understand that the paratransi"t passenger's 11"vell*hood and
even health depends upon safe, courteous, timely and reliable service. In summary, the Star
41
Shuttle team possesses the commitment, experience, personnel, financial and technical
resources to excel as the provider of the CORK ADA Paratransit Services.
Quality Control and Contract Compliance
Star Shuttle emphasizes quality service in all of its operations, and strives to continuously
improve its service along the following quality dinxensions:
10
0 Safe transportation Courteous, knowledgeable and helpful
0 Service that is dependable and timely Operators and Supervisors
0 Service in accordance with Contract requirements • Easy access to company information
0 Vehicles that are clean, attractive and well Availability of additional ancillary or related
Maintained services that passengers need
----------------
City of Round Rock • with Disabilities Act (ADA) Paratransst Services Solicitation Number 24-007
xiv CONFIDENTIALO 2020 Star Shuttle, Inc.
- - - - - - - - - - - -
- - - - - - - - - -
......... ..
. ....... ... ... .....
---- ........
.........
. .......... tar
.... ........... ...
,hurue W
Exhibit "B"
Executive Summary
isStar Shuttle understands that recoanition of quality dimensions only the first step towards
improved quality. Once the di ensions are recognized, the causes of poor quali*ty on each
di ension ust be identified, priorities set and co ections imple ented. QualI
tyimprovement It is an ongoing process,, Star prioritizes the dimensions and actions needed to
ensure service quality, any failure to meet or exceed quality objectives is carefully measured
and acted upon.
It improvedso10Itit900Star has continuously quality dimensions historically, and will continue to do so in
0implementing the future via improvements in training, technological advance ents
involving employees with team approaches, and acting on feedback to eliminate the causes
of deficient quality. These and other activities are described throughout this Technical
Proposal.
Oversight of Contract Requirements
Continuous oversight is conducted by properly 1 enceanvtrained experid d i" ilant owners9
managers and supervisors. As a result of these efforts, Star Shuttle has never had any
issuesa40rigoraus6unresolved contract during its 28 years of serving its clients. Star's oversight
of the requirements of this proposed Contract will be the result of:
as Project
> Star's Organizational Stnicture and Compliance Management
> Communications Capabilities and Practices
> Use of Relevant Current Technologies
> Continuous Auditing and Inspection of Operators and Operations
> Extensive ADA Operating Experience
> Proven Commitment to Excellence and Continuous Improvement
AN& *628&
Continuous Observation, Auditing and Inspection
Continuous Improvement — Stay'iwng Abreast of Current Best Practices
is ItStar's exceptional operational experience a starting point for the goal of continuous
ISO&
improvement and incorporation of 'Industry best practices. Star's management team is
required to complete ongoing continuing education, review current transit/paratransit and
CDL literature and attend seminars, conventions and industry trade organizations.
- - - ----------------- --------- - -- -------- - ------- --------------- -------- -- --------------------------------------------------------------- ----- - ------- --------------- ---------------
11
Citynf.�.our�d Rock am Ameficans with Disabilities Act (ADA) Paratrar�sit Services Solicitation Number20mt}07
XV
CONFIDENTIAL 0 202Q Star Shuttle, Inc.
Exhibit "B"
--------------
X......
Stu ShU e ORONO .0
Q.
Tab 1—Business Organization
Tab 1-Business Organization
Name and Addresses of Organization
Star Shuttle, Inc. is owned and operated by the Walker Family of San Antonio and Austin,
The Walker Family has operated ground transportation services in the Austin area including
the City of Round Rock since 1966. The company's primary locations are in San Antonio and
Austin. The CEO John Walker has residences in San Antonio and Austin and works fro
both locations.
Company Headquarters
Star Shuttle, Inc., a Texas corporation
1343 Hallmark
San Antonio, TX 78216
Telephone: (800) 341-6000
Branch Office
Austin Location (branch office)
1135 Gunter Suite l02
(Airport Blvd. &Kirk)
Austin, Texas 7$702
Telephones., (512} 479-8100
in licensed to do Businesss Texas
is
Star Shuttle, C. a family owned company operating in central and south Texas since 1963.
Star Shuttle, Inc. is not a subsidiary of any company. It is a Texas corporation licensed to do
business in the State of Texas.
locations of Where Work to be Performed
The work will be performed in the City of Round Rock (paratransi"t servi"ce delivery, dnver
and vehicle operations); Austin (fleetmaintenance,continuing education and operations)*
San Antonio (dispatch, reservations, training academy, customer service and administration).
--------------------------------
-- ---------------------- - -----------------
City of Rou d Rock ArnUlcans with Disabilities Act (ADA} Paratransit Services Solicitation Number 20-007
CONFIDENTIAL �c�- 2020 Star Shuttle, Inc.
1
Tab 1-Business Organization
Format of this Technical Proposal
. . . . . . . . . .
.............. ......... ........ * .... ... .....
..........
. ...................
Star has organized this Technical Proposal in the order and according to the structure outlined
in the by Required Attachments and Addendum are completed and signed and
included under Tab 9. Additional Exhibits are clearlymarked and included and incorporated
10nto this Technical Proposal.
Tab 1-Business Organization
Tab 2 —Technical Solution
Tab 3 —Work Plan
IV
Tab 3. Section 8. Work Plan — Workforce Requirements &Staffing
Tab 3. Section 9. Work Plan — Vehicle Operators
Tab 3. Section 10. Work Plan —Vehicle Operators &Frontline Staff Training
Tab 3. Section i 1. Work Plan —Accident or Severe Incidznt Procedures /Safety Plan
Tab 3. Section 12. Work Plan Drug &Alcohol Program
Tab 3. Section 13. Work Plan —Service Administration &Reporting
Tab 3. Section 14. Work Plan — Revenue Vehicles
Tab 3. Section 15. Work Plan — Vehicle Maintenance
Tab 4 —Stiffing and Project Organization
Tab 5 — Related Experience
Tab 6 —Qualifications /Resumes /Certifications
Negotiator
Tab 7 —Authorized
Tab 8 —Exceptions
'&AttaclunentsAddendum
Tab 9"' �
Tab 10 -44o"- Cost Proposal
Exhibits
-------------------- - ------- --------- ------ ---------------
WN-01M - ---------- - - -- - ----- - ------------------------- - ---------------
City of Round Rock aw Amencans with Disabilities Act (ADA} Parat1"ciiiSl$ Services Solicitation Number Z0R047
CONFIDENTIAL 0 2Q20 Star Shuttle, Inc.
2
---- - ------
- - - - - - - - - - - - - - - -
ARA&
Star Shutfle
'WARM
TAB 2 Technical Solution
Tab 2"mmTechn*ical Solution
Oft
Star's Understanding of the Requirements in the Scope of Work
In regard to CORR ADA paratransit operations, outside the CORR itself nobody in ADA
paratransit knows the City of Round Rock, the C4RR service area, themost frequented
ID f%f% Is pickup and drop1mopoints, the CORK passengers (hundreds ofpassengers, by name and what
10
their special needs are), like Star Shuttle. Nobody knows CURR's policies, procedures, "do's
--------------- ---------------- - -------
and don'ts" like ------------------------------------
---------------
Star.
Star's
Customeris
CORR Service Exemplary
2017 i018
Con:plair:t free trips 99.99% 99.99°l0
Star's Role with the CORR
Star's Understanding
of the Needs of ADA
Customers
All of the above mentioned
topics are discussed in the
zor9
99.99%
"Star
As Absian
I 9ff
Sl:tittle Employeess lead tite industryv nrovidin
Safe, Reliable, Professiolral traersportation wiwith
airIststa dingpassenger service...We gotliev"'Istance
in qW everything we do."
upcoming sections. Star has thorough understanding of the Contract requirements, and the
services to be provided under the Contract, Paramount is the understanding that mobility
- -- - ------------
City of Round Rock -, Amen'cans with Disabilities Act (ADA) Paratrarsit Services Solicitation Number ZO•Q07
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
3
Exhibit "B" - -----
01L
............
�=n StarShutfle
...........
----- MJV
Tab 2—Technical Solution
impaired Passengers {including passengers with physical or mental conditions) caused by
illness, age, injury,birth defect -congenital alfunction orpermanent /temporary incapacity
or disability, including any condition that requires the use of wheelchair, walker, service
animal, or other mobility aid for transportation and, as a direct result of that condition, cannot
use fixed route bus service) -are to receive the highest quality transportation service and
assistance. Although paratransit service is generally "'curboatolm curb" service, it also 'includes
"door-to-door" service when required with necessary assistance to and from the vehicle.
Organizational Commitment and Depth
All personnel at Star Shuttle understand that as a private provider of public transportation,, a
high regard for the public's safety is essential. Star's staff also understand
providing
00QN&that public transportation for persons with disabilities demands
an even greater commitment and sensitivity when serving passengers.
Star Shuttle's mission statement is:
10
Accomplishing this mission requires a conscious effort to be prepared for
and sensitive to the special needs of persons with disabilities. We
understand that the paratransit passenger's livelihood and even health
depends upon safe, courteous and reliable service. Star Shuttle's 28 years
performanceof consistent have proven that it undertakes this effort daily,
Star Shuttle is always prepared to meet the special needs of persons with
disabilities. It is with thl*s past expenence and com it ent to the future that Star Shuttle
provideproposes to the CORR ADA Paratransit Services. In summary, the Star Shuttle team
possesses the commitment, experience, personnel, financial and technical resources to excel as the provider of the CORK.ADA Paratransit Services.
Mil{ions in Investment in Facilities &Equipment
4 0
Star has invested i11Isions of dollars in acquinng and developing transportation specific
6 in 48facilitiess Austin and San Antonio. The Star Facilities Plan is included in Exhibit 6.
4P
Description of San Antonio Based Operations Support Offices (SO)
+ President /CEO
--- -------------- -------------- - --------- ------ - - -------------- III- - - ------------
City of Round Rock �.r�er�cans with Disabilities Act (ADA) Parrattr���it
Solicitation Number 2t}-0Q7
CONFIDENTIAL 0 2020 Star Shuttle, Inc.,
4
Exhibit
HR F.
no , now Valk
............................
....... ...
_MSHMAINNna- Star hutd
... . .......
..................
............. .. 0
•
Executive Administrative Assistant
• Vice President
• Chief Financial Officer E CORR General Manager
• Director of Risk &Safety
• Director of Recruiting &Training EEO Officer
• I-iR Generalist &DBE Officer
• Accounting Manager
• Payroll Manager
Quality Control and Contract Compliance
Tab 2 —Technical Solution
Star Shuttle emphasizes quality service in all of its operatians, and strives to continuously
improve its service along the following quality dimensions:
0 Safe transportation e Courteous, knowledgeable, and
9 Service that is dependable and helpful Operators and Transportation
timely Supervisors
• Service in accordance with Contract
requirements
• Vehicles that are clean, attractive,
and well maintained
• Easy access to company information
• Availability of additional ancillary
or related services that passengers
need
Star has continuously improved quality dimensions historically, and will continue to do sa in
implementing the future, via improvements in training,, technological advancements,
involving employees with team approaches, and acting on feedback to eliminate the causes
of poor quality. These and other activities are described throughout this Technical Proposal*
DBE Goals and Program
Star has undertaken a comprehensive outreach to 'include as many DBE vendors as possible
and will work throughout the term of the Contract to increase DBE participation,
Oversight of Contract Requirements
Continuous oversight is conducted by properly trained, experienced and vigilant owners,
managers and supervisors. As a result of these efforts, Star Shuttle has never had any
- ---- ------- ----- --------------- ---------------
----------
Cityonof Round Rock -w Amencans with Disabilities Act (ADA) Paratransit Semices SolicitatiNumber 2Q-OU7
CONFIDENTIAL 0 2420 Star Shuttle, Inc.
5
Exhibit "B"
'M
MOM
Star Shutde
Tab 2 —Technical Solution
unresolved contract issues during its 28 years of serving clients, Star's rigorous oversierht of
the requirements of this proposed Contract will be the result of:
Star's 01rganizational. Structure and Project Management
Cornmunications Capabilities and Practices
Use of Relevant Current Technologies
ContinLIOUs Auditing and Inspection of Operators and Operations
Extensive CORR Operating Experience
Star Shuttle Pyramid of Service Support
Star's service support philosophy is that all of Star"s efforts and functions exist to support the
vehicle Operator, who importantly, appears at the top of the pyramid, Star has care .illy
developed and nurtured a culture of safety and caring `or the customer.
Written Policies and Procedures
Star has included detailed policies and procedures throughout Star's Work Plan below and
additionally the following written policies and procedures are included in the -Exhibits to this
"Fechnical Proposal:
City of Round Rock - Americans with Disabilities Act (ADA) Paratransit Senlices Solicitation Number 20-007
CONFIDENTIAL'O 2020 Star Shuttle, hie.
0
Exhibit "B"
. . ........ l
..........
NO Shllfte Tab 2—Technical Solution
-- ------------
-- -----------
Exhi*bzt Exhibit -- ---- ---------- - - ------------- - ----
------ ----
I-
Dru and Alcohol Policy-
5 Performance Moni*torin Plan----------
2
Personnel Practices and Polices
6 Plan
HandbookEmployee
3
Vehicle Maintenance Plan (includes
10 Paratransit Operator Training
Maintenance Procedures)
Manual &Workbook
4
Safety Plans and other Emergency
Management Protocols SafetY
{SMS)Syste
Data ColOection and Reporting
its
Star has i*ncluded in Work Plan Star's processes for collecting and reporting aperational
and maintenance data. Star's Work Plan demonstrates an understanding of various daily data
collection activities and reporting requirements. Data collection and reporting processes can
AVIVA& be found throughout the Technical Proposal and in particular in:
City of Round Rock w Americans with Disabilities Act (ADA) P'aratransit Services Soiicitafion Number 2q� 07
CONFIDENTIAL C 2Q20 Star Shuttle, Inc.
7
Exhibit "B"
hutfle
...........
... ...........
Mot
Ow,
REM
.. ..............
..... ...... ... ..... .......
I,- WON 1---
Tab 2 Technical Solution
[This page intentionally blank]
City of Round Rock -v, Americans with Disabilities Act (Ai3A) Paratransit Services Soiicicatioat Number 2U-O07
CONFIDENTIAL'cJ` 2020 Star Shuttle, Inc.
---- --------
---- -------
Ax
....... .....
------- .. ....................
% ..............
..... . Stu Shuftle
. ......... .
RAM
i Ali, fOL
Description of Star's Work Program by Tasks
Tab 3. Work Plan
Contract Implementation meetings, Documentation, Record Keeping and
Mobilization
Task checklists - including all required tasks for contract implementation
* Vehicle Readiness Confirmations
45 so
• Training sign -in sheets and topics covered
• Background checks and pre-empioyrnent screening
• Insurance Certificates delivered
-------------- - - ---- - ------- --- - ----- - - -- ---- ---- gi 11P I 1W -------------- ---------------- ----------------- --------------
City of Round Rock --o Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20w,00?
CC3NFIDENTIAL
0 2020 Star Shuttle, Inc.
Exhibit "B"
SW Shutde'
Tab 3 —Work Plan
Star already has the vehicles and vehicle amenities in place to implement the new contract.
Once CORR approval of the new vehicles, vehicles will be ordered. Insurance undenvritinor
has already been secured with National Interstate Insurance Company through the TRAX
insurance program. Workers compensation insurance has already been secured through
Texas Mutual Insurance Company. Proof of insurance compliance in accordance with the
fwill be provided. Sources of comm un 1cat ions and uniforms have been secured. Star
already has a full-time recruiter in place, trainers in place, training programs in place and
training facilities in place,
C�
At least 30 days prior to Contract service commencement Star shall submit to CORR its
Staffing Plan and Fare Policy.
_._._.________ ---------------- -----
1W
... ... ......
`-g
11 ........................... 1".
... ........ Meet with CORR
vi U. A I
Order any new
and establish
vehicles &
timelines, ramp -up
............
equipment
Xc: N iting
recrui
F.7
. . ............. ......
.. ....................... .
.. .......
Implement any
. ........... Start Ramp -up of new pay rates and
..........
ehicles sty n New Vrt ew hire
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
training classes
M
u
City of Round Rock - Americans with Disabilities Act (ADA) Paratransit SCITIces Solicitation Number 20-007
CONFIDENTIAL C) 2020 Star Shuttle, Inc.
Exhibit "B"
I J
. . . . . . . . . ... MIR-
. . . . . . . . . . ti
.................... .
tar Shutde
............... ...............
................
Aam& laffidft�
Tab 3. Section 1. Work Plan -Introduction/Overview
Company
History &Organizational Structure
Tab 3. Wor1; Plan
The great advantage of contracting wi*th Star Shuttle I*s that City of Round Rock can uti*lize
10a in a local company with a national level of experience and qualifications;; other words, City
of Round Rock can utilize a Texas company with strong national best practice expertise. Star
Shuttle's Walker Group companies have successfullyrovided transportation i*n vans, mini- .ph"Cifte nnrl 1�111 Ci#7t* rnntnr nnartbpe finr 'knt*h nmIk%"Iaf^ryyanAmobilit
impaired persons in numerous cities for 56 years. Star Shuttle, c4 'is a
diversifiied ground transportation fi-ithat owns and operates Star Shuttle's
various transportation divisions in Texas. The company's divisions are,
is
• Transit J Paratransit Operations
• School Bus /Shuttle Operations
0 Charter, Convention and Tour Operations
200
Star has over employees and 150 vehicles. Star has offices and
extensive fleet facilities in Austin, Texas,
Star Shuttle's corporate headquarters is located at:
1343 Hallmark Drive San Antonio, Texas 78216
MMM *
Description of Operations Support 0ttices (OSO)
History and
C?rganizational
Structure are
proprietary
information and !or
trade secrets to be
exempted from
d►sclosure to a third
party,
Telephone,* (210) 581-
9990
Fax.: {214) 829-5182
Throughout this Technical Proposal, there is mention of the personnel of the Operations
Support Office or "OSO." The personnel of the OSO are here to support the City of Round
Rock ADA Paratransit Services operations. Star Shuttle has strategically located 1*ts
IfOperations Facility on the same ground transportation ca pus as the OSO,in that Star's
City of Round Rock wo ADA Paratransit Services operations have direct and immediate access
City of Round Flock Arnericans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20m007
CONFIDENTIALrt) 2020 Star Shuttle, Inc,,
11
h * E b *t
Ap
- ------------
---------------
Star Shutfle
daft Tab ---------
3 work Plail
to some of the most experienced transportation management personnel in the country. The
V
management personnel at OSO are,
11
President f CEO
Executive Administrative Assistant
Vice President CFO / CORR General Manager
General Manager
Director of Risk &Safety
40
Director of Recruiting Training ?/ EEO Officer
HR Generalist /DBE Officer
Accounting Manager
Payroll Manager
Project Management and Supervisory Personnel
Star Shuttle has already established an experienced team to oversee the CORK ADA
Paratransit Services operations under this contract. The names and experience of assigned
project management and supervisory Team are set forth in Tab 6. Qualifications of this
Proposal. This management team will manage contract
compliance with a deep understanding of CORR ADA
Paratransit Serveres' program and goals,
Statement of Compliance
Star currently complies and shall at all times comply with all
applicable rules and regulations of the Federally Required Contract
Clauses, State, and Local governing entities. FurtherStar's Technical
Proposal complies and Star shall at all times comply with terms of
CORR's
Request for Proposal (RFP).
Oversight AVMWMea
Structure and Depth
is proprietary
information and/or
trade secrets to be
exempted fro
disclosure to a third
400W
party.
-- - -------- - ----- - - ------------------------------------ - --------
City of Round Rock -w AmerICaI1s with Disabilities Act (ADA) Para$l'at"15it Servlces SofiC1tatiQn Number 2Q1*007
CUNFIDENTIAL'C: 2020 Star Shuttle, Inc.
1 2
Exhibit "B"
.Aftl
---- ------------
...... ............. ..... . ......
SW Shuftle
..............
. . ........
Tab 3. Work Plan
Tab 3 Section zorWk wAParatransat Service Description
Description of Service
'I Service Type
CORR provides an origin to destination paratransit service, including:
Feeder service to an accessible fixed route, where such Service enables the individual to use
the fixed route bus system for part Qf the trip; and
Curb -to -Curb. Curb -to -Curb shared ride service Passengers should wait for the vehicle in
a location where the vehicle can be seen, and preferably where the vehicle Operator can see
the passenger.tbdfl are o e ropped off in a sae ocation. as close aspossible
to
entrance of their destination.
including Door -to -Door. There are exceptions to the curb -to -curb service dear -to- door
when reasonably requested at the time of service by the Passenger or in advance by the
passenger or CORR. Examples of people needing `cDoor-to-Door" service includes
0
customers who,
• are unable to self -propel a manual wheelchair;
• cannot follow the path to ar from a van without guidance; or
• needs assistance to maintain his/her balance.
If a passenger needs assistance beyond the curb, a reasonable accommodation shall be
provided as long as the assistance does not result in the following:
e A direct threat
Is
• The vehicle Operator cannot see the vehicle from the door, typically no further than
75 feet from the vehicle
• passengersThe vehicle Operator entering the home or other pick-up and drop-off
locations
• The vehicle Operator backing the vehicle
• The vehicle impeding or blocking traffic
-- --- ---------- ------------
------------
- --------------- - - -20m00?---
City of Round Rock ae �.mericans with Disabilities Act (ADA) Paratransit Services SolicitationNur�ber
CONFIDENTIAL 2020 Star Shuttle, Inc.,
13
Exhibit "B"
Tab 3 —Work Plan
W..........
----- ------ ------------
.............
............
..........
ff Ms.
.... ...... ... .................
Star Shutd
------- ---
----------
in
IsIf a passenger lives a gated community, they should the gate code when maki*ng
isIt in the reservation. If a passenger lives in an apartment complex, the pick-up Locationn is front
of the leasing office. If a passenger cannot traverse to the leasi*ng office the passenger may
be picked up'in front of their building, upon request,
Securement and Mobility Devices
Current Service Levels
CORK currently operates four paratransit wheelchair accessible vehicles for a total of forty-
eight000 nassen er t ' T3 D revenue hoursper dayproviding an avemge of 20 g rips per year. COIN1%.MI.
determines eligibility for this paogram and paratransit service may be offered to passengers
outside of the ADA service area on a limited basis, but all trips begin and end within the
City's service area.
Star Shall Provide All Necessary Requirements to Operate the ADA Para#ransit
Services
If selected, Star shall provide all the necessary requirements for the operation of the ADA
Paratransit services in the most efficient and cost-effective manner without compromising
quality,, The required services to be provided by Star include, but are not limited to,
0 management
* recruiting and training
a4ft 0 operations personnel
e dispatching
'9
reservations
------ --- - -------- to ------ -------------- ----- -- POW%- -N ----------------
City of Round Mack - AI71eican5 with T}15ao1nt1e5 Act (ADA) Paiatra11s1t Services 5oiicitation Number 20=007
CONFIDENTIAL t 2020 Star Shuttle, Inc.
14
----- -------
...........
............. ... ------------- ...............
Star Shutd -
............
---- — - --------
..........
0 supervisors
0 facilities
• maintenance
• policies and procedures
• IP
insurance
• record keeping and reporting
• telecommunications
• vehicles
SubscriptionTrip Policy
Tab 3,, Work Plan
Passengers who use the CORK Paratransit Service to make regular, recurring, trips can
request a standing reservation, referred to as a subscription trip, through Star's Customer
Service Dispatch office. The ADA does not allowmore than 50% of its service to be
subscription in nature. Subscription trips will be limited to no more than 50% of
complementary paratransit service capacity,
No-show Policy
Star must record each customer's no-shows) and provide the infarmation via a Monthly
Cancellation / No -Show Report. The CORK applies appropriate sanctions when customers
establish a pattern of excessive no-shows. A no-show is de -fined as.
• any time a bus Operator goes to pick a customer up and he or she decides not to use
the service,
is 9 0 not at the pickup location,
has not called to cancel their trip at least one (1) hour before the scheduled pick-up
time,
• the vehicle Operator has waited the required S minutes and the passenger does not
board the vehicle,
AUA& Am*"
Passenger no-shows for reasons that are beyond the passengers control will not be counted.
Examples of excused no-shows include, but are not limited to,
illness,
•
• accidents.,
0 family emergency,
- ---- --------------------------------- --- - -------
City of Round Rock - Americans with Disabilaties Act (ADA) Paratransit Services Solicitation Number 20-007
Shuttle,%.,VJNF-IijENTIALC)2020 Inc,,
15
Exhibit "B"
------------
Star Shuttle
. . ..........
----------- - - - ------
..........
Tab 3 -Work Plan
• passenger's appointment ran longer than expected and customer could not call to
cancel, or Acts of God (flood, earthquake, etc.).
Suspensions
of service may occur when a rider exceeds the maximum number of no-shows
allowed per month.
'6
5tar's Commitment to Work as a TeamwithCORR to Achieve Continuous Service
Improvement
In addition to paratransit management and servi*ce dell*very experti10se, Star's anage ent
team has a historyof providing flexibility and a positive attitude in regard to problem
solving, accommodation to customers and the City, and suggesting, embracing and
implementing revisions and modifications to operating and administrative requirements.
Star understands that the City is looking for firms that will work cooperatively and to make
recommendations about operational or process changes as they become apparent. Star views
this project as a team effortand will strive for decisions which result in a mutually beneficial
outcome,
Finally, Star w1*11 meet wl*th CORR to ake Proi*ect i*mprove ents such as a readi*ly
Iable smartphone
avai app that will enable the passenger to make a s artnhone
reservation, cancellation, end the real time location of their vehicle, receive updated
tame of arrival and make payments. Star will work with CORK to implement these
service and technology upgrades.
boy
City of Round Rock -w Americans with th Disabilities Act (ADA) Paratransit Services Solicitation Number 2.0,wQQ7
CONFIDENTIAL C
2Q24 S
Shutt
le, Inc.
16
AMA
............................
.......... .
low
..........
.. .... ..... ..
Work Tab 3. Plan
Section
Ta-m-b 3. or 3. 'Wo''m mk Plan T-Types of Services to be Provided
Passengers
ADA Demand Response Trips
Star shall transport eligible passengers, passengers who may use a mobility device
(transferrable and non-transferrable) and passengers with applicable service level (hand-to-
hand, door-to-door, or curb -to -curb as specified) in accordance with the CORR ADA
Complementary Paratransit Policies &Procedures and in the safest, most courteous, and
efficient manner possible.
Star fully understands and knows the CORR ADA Complementary Paratransit 'Policies &
Procedures and knows that they can be found at:
n
www.roundracktexas. gov/dep -JV artments/trans--mPortat*lon/nublicumtransortat'lon/adamP aratransit4a
service
Transfer Trips
in Travel between other transportation service areas the region may occur, transfer
between the various providers,
-1
Feed eravto-w F*ixea Route Trips
Passengers who have barriers getting to the fixed route service but can successfully ride
fixed route service upon reaching an accessible zone or station may receive "feeder -to -fixed -
route" service. Paratransit service will be provided to the passenger at either end of their
fixed route trip, when required.
Open Return Trips
Trips offered to provide flexibility to passengers whomay not know an exact time of when
it
their return trip will be needed. The trips shall be scheduled with an estimated time before
-- --- - --------------- - -- - ---- - ------------------------
City of Round Rock 4a Americans with Disabilities Act {ADA,} Paratransit Services Solicitation Number 2p-40?
CONFIDENTIAL CO 2020 Star Shuttle, Inc.
17
Exhibit'B"
------- ------------ -
Z -V a
..................... .............. ... ...
................
!Stu Shuttle$
Tab 3 —Work Plan MMMMM MIM
the day of service but maybe rescheduled throughout the day of service per the passenger's
It Is
request,, Star's Customer Service Agents and Operators will excel at being responsive to the
needs of passengers with Open ReturnTrips.
Standby Trips
Standby Trips are trips that are provided on the same day as requested. Star will provide
standby trips only when excess capacity exists at the time of the request, when an error
occurs in service that is no fault of the passenger, or when a passenger is stranded at a
location other than their ho e. CORK reserves the right to grant other kinds of standby trips
on a case -by -case basis.
Cancel at Door
When the Vehicle Operator arrives at the Pickup location (within the 30-minute window)
and contacts the passenger and is inforn7ed that the passenger does not wish to travel or is
not ready to board the vehicle within five minutes (i.e. attempting to board the vehicle). The
Vehicle Operator will log this occurrence as a no-show and provide CORR a monthly "No-
Show" report,
- - ------------- - ------------------------ -- ----------------------
City of RoundRock- Americans with Disabilities Act (..p►j Paratransit Services Solicitation Number 20m007
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
18
Exhibit "B"
WIN We ),tar NIU Tab 3, Work Plan
Tab 3. Section 4. Work Plan -- i ons
Schedu I ing/Reservations
The number for Star's all center will be posted on
CORR's bsite, listed on marketing materials and
placed in the vehicles. Star Shuttle's call center uses
an advanced VOIP system provided by T3
Communications. Unity Desktop teamed with T3
Communication's VOIP services, streamlines
internal and external company corn mLinications with
HD voice quality, FeatUres of Star's call center phone
system include.-
DISPatch Workstations at Star"s Call Center
0 Shows when agents are available to talk, on the
ph&one or busy,-
0 Call queuing and call fonvarding to next available agent;
0 Call monitoring; and recording for quality assurance;
a Point -and -click calling,
9 Company -wide instant messaging;
0 Easilv saved call lots and reports -
a Customizable con-ipany and personal directories;
0 Intuitive icon interface makes training fast and easy;
0 Directory and Microsoft Outlook integration.
Star Shuttle's CORR dispatchers record the reservrations into the Sirnpli dispatch system and
relay them to the Operators via CORR manifests with add-ons via radio or text message. 'rhe
Simpli system captures operational data that is utilized for required CORD. Monthly Reports
and NTD Reporting. Star will explore with CORR the ability to process phone pa-vments
l -s Ac�, -nber 20-007
City of'Round Rock - Americans with Disc Ib', (ADA) Paratransit Services Solicitatiori Nui
CONFIDENTIAL --V '2_020 Star Shuttle, h1c.
U
E 'b"t "B" .......
xh'i i
................ ....
........... tar Shutd
. ...........
. ........ ..
Tab 3 work Plan
into the Trapeze Simpli system through a secure and reliable payment gateway,
authorize.net. All CORK" Operators are constantly being monitored on large television
monitors that show real-time GPS tracking.
Dispatch
Transportation Supervisors
01 C%
Transportation Supervisor tasks include (but are not limited to) the following:
Is
• Respond immediately (within 30 minutes} in person to all accidents/incidents and
investigate accidents/incidents involving customers on board the vehicle. The
49transportingTransportation Supervisor ay also be responsl'ble for the customers to
their destinations.
• Respond promptly to CORK Dispatch requests for schedule adherence issues, customer
issues, Operator issues, and any other service related issues,
• Ensure that all Operators are adhering to all CORK policies and standards described in
the RFP. They conduct Operator checks to verify that the Operator is complying with
all CORK operating requirements such as complying with uniform and groor,�ing
in
standards and being possession of a valid driver's license and communications
------------------ - - - - - - - - - - - - - - - - - - - -
City of Round Rock Arnericans with Disabilitics Act (ADA) Paratransit Services Solicitation Number 2Q�Q47'
CONFiDENTIALO 2020 Star Shuttle, Inc.
utde
sue'
Tab 3. Work Plan
&vft device. Star periodically performs unannounced Operator checks on every Operator.
• Star Transportation Supervisors periodically check that all Operators are driving safely
and providing the necessary assistance to all customers and conduct checks on every
sparevehicles,0vehicle, including to ensure they are with step stools (when
applicable), seat belt extensions, seat belts that are working properly, and that vehicles
comply with the terms of the RFP.
• Transportation Supervisors shall assist in the investigation of customer complaints,
ensure on -time performance, identify potentially unsafe aperating conditions and
ensure the overall efficiency ofday-to-day operations.
Vehicle Operators
-- - Ci f of Round Rock -w Americans with Disabilities Act (,ADA) Paratransii Services Solicitation Number 2fl�Qfli
CONFIDENTIAL 0 2Q20 Star Shuttle,, Inc.
21
Exhibit "B" - -----------
.................
--------- ---
Star Shuttle
Tab 3 —Work Plan �` `s,
shall notify di"spatch, Further clia%rification for training and other rrqui*rements for vehl*cle
Operatorsis outlined in the corresponding section of this solicitation.
Manifest Reconciliation
Tripinformation for reporting purposes (i.e. odometer readings, pick up and drop off/pull-
in and pull-out times, fare collected, passenger count, etc.), and add -on trip information
(including passenger name and pick up./drop off street addresses) will need to be accurately
recorded by either a mobile data device or paper driver logs. The vehicle Operator shall
communicate this information in detail for mani'fest reconci,tiati*on by Star. It i*s the
ing or incorrectresponsibilitY Of Star to reconc'le all iss data into scheduling and operations
systems.
Accident/Incident Response
other event whl*chmaysignificant delay
In the event of an accident incident, or any cause a sin service, the vehicle 0&-&erator shall contact the Star di*sPatcliimmediately. Depending on
the sever]*.,, of the event, Star's dispatch shall contact the proper authorities. Star's
Transportation Supervisors shall respond to the scene of every accident or incident,,
Sample Operational Day
The following is an overview of important Star operational procedures. With some minor
adjustments, the operations described below are a description of the proactive services that
will be provided under the new Contract. Times are appraximate and will vary depending
on the scheduled level of service.
0430 Managers and A.M. Transportation Supervisor arrive at base, "Power up"
systems, and check their messages.
0530 Operators clock -in according to assigned clock -min times and check their
messages. Star utilizes a hand recognition time clock system to ensure
accurate time -keeping.
properly groomed,
----------- — - - ------------ ---- - ----- - - -- - ----- - ------ - ----- - - - --------- ------------- -
City of RoundRock,* Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20,&007
CONFIDENTIAL "q, 2U20 Star Shuttle, Inc.
22
---------------
.
10
.... ........ .
------- .... ........ ...
------ - ---- -
------------
_iii Star Shutde
Tab 3,, Work Plan
Routes not assigned within reasonable times are assigned by the A.M. Transportation
Supervisor to standby Operators. Operators who arrive late lose thei'r route for the
9is day and appropnate action according to company policy taken. Before departing
the lot, Operators must.*
Review route
0 Check disability codes
o Confirm cancellations
is 10 is
0 Research any unfamiliar pick-up points and snap general directions
• Pre -trip Vehicle
o Check fuel level and check tires
o Inspect vehicle inside and out for safety per DVIR
o Inspect for Damage, cleanliness and appearance
to it
o Check to ensure that GPS is functioning properly
Report any issues to A.M. Transportation Supervisor and/or CORK Customer
Service Interface.
10
Next, Operators will place name, time -in, vehicle number and starting mileage on
their manifest. Additionally, Operators conduct a radio check with CORK Dispatch.
Once vehicle checks are complete, Operators wiil depart according to the pull-out
6
time on the manifest.
The manifest along with the fare collected andthe vehicle keys are fumed in to the
CORK Administrative Clerk to be checked for accuracy,
The Operator conducts apost-trip inspection on a DVIR form. If the Operator has
observed a problem with a -vehicle, the problem is noted on the DVIR and reported
to the CORK Administrative Clerk and a job ticket is created, The vehicle is placed
out of service in Star's Vehicle Maintenance System (VMS) until the problem is
corrected. A vehicle that is out of service in Star's VMS system cannot be dispatched.
1800-200 Star's AdYninistrative Clerk will prepare a recap of collected data from
the routes collected by the clerks. A daily recap is prepared with the following
information:
City of Round IZ.ork m Americans with Disabilities Act DADA) Paratransit Services Solicitation Number 20-407
2020
rj"-%
CONFIDENTIAL ky" Star Shuttle, Inc.
IV W 'OF"AIan
Tab 3 � Vvork
Route number
Time out
Time in
Dead
Head
time if any
Total billable hours
Hourly rate
Total revenue
Number of passengers
Number of escorts
Number of companions
Cash fares
Coupons
Total fares collected
'b"t 11B11 xh 1 1
AML
................
Star ShuWe
--- .......... ...
---- ------
--- pw�
--------------------
Cash is balanced and a bank deposit is prepared. An apY a&Mp Proved cou ons or prepaidvouchers are balanced and secured,A
16
The schedulesthe for following day
driver's clock -in times to be assigned. Times
person or via telephone,
Id"tu
are sent to Star schedulers for the
are confirmed with driver either in
The next days routes are downloaded and printed by 2200 hours,
- -------------------------- ----- --- -
City of Round Rock so Americans with Disabilities Act (ALiA) Faratransit Services Solicitation Number 20m007
CONFIDENTIAL 2020 Star Shuttle, Inc.
24
Exhibit "B"
...... . .......
.... .............
itar Shutfle
...... .......
Tab 3SectionPis S rv
em,24,6Ahice Hours
Work
Tab 39 Plan
to in Contract service levels and co pensation are easured "Service Hours".
Service Hours Defined
Star understands that Service Hours may increase or decrease over tile term of the Contract
�
due to the demand responsive nature of the systern. Therefore, Star understands 'it is not
guaranteed a minimum or maximum number of Service Hours during the term of the
Contract,
Projected Revenue Hours
The projected service hours are 48 hours per day, Monday through Friday, 6:OOamto
16
8:OOpm,based on the following:
%Me
•
14-haur service day, 3 vehicles, 253 operating days
• 6-hour service day, I vehicle, 253 operating days
Holiday Service
to ADA paratransi*t service will operate on the same days and hours as Capital Metro's fixed
route service. No service will be provided on the following holidays and are subject to
change accordi'ng to Capi*tal Metro's published fixed route holiday schedule:
-------------- - --------
City of R und Rock Americans with Disabilifies Act (ADA) Parairansit Services Solicitation Number 20-Q+D?
W%ftI
k.oluN.FIVEN L O 242Q Star Shuttle, Inc.
25
NOR MAHMMMM
Exhibit'°B" �.
COW - ..... ...... .
------------- ---- . ... ......
..................
................
..........
CP
Tab 3 Work Plan Stu ShU��tfl
Plan andReconciliation
Section -Fare
Tab 3 6 is m wa'L
Amount and Types of Fares
'On
Cmulti-ride tickets are
01X.M determi"nes and sets ADA Paratransit fares. Cash fares or
currently accepted for paratransit service. CORK reserves the right to introduce farebuxes
and other technology for fare collection. Fares will be collected and processed into a
invoice. consolidated revenue collection report to be deducted from Star's monthly
Fare Policy
Is is
Star shall submit a fare collection policy,, prior to commencing service, on procedures to
safeguard the fare revenues after award of contract and shall take reasonable precautions to
ensure the integrity of the fare collection process,
Fare Cnilections
Money Handling
Additionally, Star's money handling procedures are part of Star's Operator training. Star's
Operators will not give change. All Operators are given security Star also utilizes
camera systems in Star's operations and vehicles and will make these systems available for
the Contract*
Fare Dispute
A reasonable effort must be made to collect the proper fare in a courteous manner. If a
passenger disputes the fare, the Operator must not pursue the matter but notify Dispatch for
further instructions.
Fare Administration
City of Round .ock m Americans with Disabilities Act {ADA,) Paratransit Senrices Solicitation Number 2QW0Q7
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
26
... ....... ... . .
. . . . . . . . . . . . . . . . . . . .
...........
..... .... ...
... ... ..... .
Star Shutde*
Tab 3. Work Plan
givenEach Operator is an envelope to place fares in., The Operator is responsibPe for
DDcollecollecting the fare from each passenger, companion or chi"Id subj*ect to COINJXrulesand
then properly annotating the collection on the Operator's manifest.
The Operator will turn -in the manifest and fare envelope at the Operator check -in window
at Star's Austin Facility. The Administrative Clerk in charge of manifests and fare
collections will compare the manifest totals to the fares collected. Fares are compared to the
manifest for accuracy and then the cash is separated and dropped in the safe. The money is
picked up by accounting and counted in a secure area,
0 & .6 1% x .6The Administrative Clerk in charge of anitests and fare collections will complete the daily
recap summary and forward it to the Operations Manager for review and approval; once
approved by the Operations Manager, it is forwarded to Round Rock with the Monthly
Invoicing Report. The 04ftiI&Perati*ons Manacrer sY Y hall securel destro all fare collected
once it has been reconciled.
Passenger Counting
-------------
I----- --- - --------------------- - - - - - - - - - - - - - - - - - - - - - - - - - --- - - - - - - - - - - - - - - - - - - - - - -------
City of Round Rock = Americans with Disabiliiics Act (A►DA) Paratransii Services Solicitation Number Z0m047
CONFIDENTIAL
V 2420 Star Shuttle, Inc.
27
Tab 3 —Work Ork 'Plan
Exhibit "B"
Stu
...... ....
MEN=
............... ............. .
-----------------------
Tab 3.Section
7. Work Plan -ServIC Performance
Introduction
10 a%
OnwTi e Performance
On -time is essential to a successful paratransit operation. "On -time" is defined as when a
10
passenger is picked up within the operating window. At the time of the initial trip request,
the passenger (or individual requesting the trip) will be informed what the operating window
is, The standard shall be to anaintain a minimum On -Time Performance refine of 90% or
1P in
higher. Star is very experienced being moni,
performance and is prepared to exceed the threshold of 90%.
Missed Service
ored and maintaining on -time
Missed trips are unacceptable and should not occur. Accordingly,, Star inust ai*ntai*n a
i"missed trip percentage of less than 0.05%. A ml*ssed trip" occurs when the vehicle a 'ves
o *de of the pickup window and the rl*der does not takeit.Utsi
Late/Early Pickup
it
If the vehicle a 1*ves late or eariv and the rider elects to take the trip, is considered a late
pickup or early pickup.
CORK No Strand Policy
CORK has a "no strand" policy. In the event that Star takes a passenger to a destination
and the passenger is not ready for the schedule pickup time, they cannot be left stranded
there. Retuservice is provided as soon as. possible, -but wiethout a guaranteed onmtime
Mp
window,
Star Shuttle's Performance Monitoring Plan
Star's Performance Monitoring Plan is set Exhibit 5. Additionally, performance measures
and oversight procedures are discussed throughout this Technical Proposal. This plan
includes the minimum details regarding how Star will ensure superior service. Audi't f-orms
City of Round RaCk - Americans with Disabilities Act (ADA} Paratransift Services Solicitation Number 20-0q?
CONFIDENTIAL r 2020 Star Shuttle,, Inc.
28
E hibit " "
Star Shutfle
Tab 3. Work Plan
to be used by Supervisors and the Director of Safety for in the yard quick inspections and
in -the -field observation are attached to this Performance Monitoring Plan.
*414
%.ustomer Service Complaints / Plan to Communicate with CORR
Star shall report, investigate, and resolve passenger complaints and comments regarding the
service. All complaints shall be docurriented as passenger or operation.al/safety complaints
and include a description ofan y action taken rkegarding the problems,
Introduction
Good passenger service bearins with the recmiting and screening process, followed by the
training process. However, Star is very aware that passenger service issues will arise and
Star Shuttle has policies in place that are designed to help difftise situations and resolve
issues quickly and fairly. Star receives many compliments such as these actual compliments:
Identify & Resolve Service Issues Before They Escalate
Ie t is Star's policy and practice that passenger service issues are identified and resolved before
they reach the stage of a passenger inquiry or complaint. There are, however, issues that
arise such as:
0 Lost articles
0 Operator behavior
a Operator late
9 Operator's drivinla
City ot'R-ound Rock - Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20-007
CONFIDEN'rIAL 6 '2.02.0 Star Shuttle, 111c.
'79
Exhibit "B"
Tab 3 —Work ork Plan
Operational/ Safety Complaints
.................
-JDA
it
........... .......
Aft Ae
Shutfl
-P RON
tY
4AM
Operational complaints shall be responded to by Star as soon as possible but no later than
the next working day following Star's receipt of complaint,, The standard shall be tomaintain
three or less preventable customer complaints per month.
Verifiable Safety Complaint ar any Allegation of Employee or Passenger
Misconduct
Star shall notify CORKimmediately of any verifiable safety complaint or any complaint
alleging employee or passenger misconduct such as inappropriate conversation, touching,
assault (physical or verbal), and serious safety violations. Star shall cooperate fully with all
law -enforcement and social
Protective service entities in the investigation and resolution of
any allegation of misconduct.
Other
Reporting to CORR Regarding Incidents or Issues
Star will infothe CORR Transit Coordinator within 24 hours 'if any Operator has any
41
complaint or incident thatmay adversely impact their ability to provide service to CORR
paratransit passengers. Examples are:
• Safety issue (such as a client falling) or accident occurring with clients onboard.
is'AftoIf Star Shuttle running an hour or more behind for scheduled trips (due to weather
t4
conditions, traffic, tight scheduling or bus breaking down),
• Issues with a clientsuch as beinvdi*sruptivea cursing aloud and 'is a
4Wj
threat to the Operator or other clients onboard),
Responding to CORR Regarding Customer Complaints
If a complaint or co pliment is made directly to CORR, and CORK forwards the complaint
or compliment to Star, Star shall within three business days investigate the complaint and
issues
respond to C0RR with an explanation. To the extent practical, passenger service
will be identified and resolved before they reach the stage of a passenger 'inquiry or
complaint.
Frequency of Quality Assurance Inspections
CORK At a minimu Star1sTransportation Supervisors conduct quarterly quality assurance
11 theDirector her own
inspections on each 0 erator.,,.!!�dditiona y,
safety audits. All audits are unannounced and are undertaken to ensure that all Operators are
UMV
adhering to all safetyrules, policies standards requiredthe RFP orby Star.
in
- ---- ----- ---------------------------------------------------- City of Round tick w Ameficans with Disabilities Act (ADA) Paratransit Senrices Solicitation Number 20�U0i
CONFIDENTIAL
2020
Star Shuttle, Inc.
Exhibit "B"
----------- - ...
-- --------- - -
...........
6tar Shutd
116--iftim-
Drover /Vehicle Inspection
Tab 3. Work Plan
The quality checkingto see that the Operator complies
assurance
• Has valid driver's license
• Is wearing Star ID
• Is in uniform and complies with grooming standards
do includein
The quality assurance inspections checking to see that the vehicle is clean and
operating condition in compliance with established Star and RFP vehicle standards.
Shadowing
'The Supervisor or Director of Safety follows the vehicle to observe whether the Operator is
driving safely,non-aggressively,not speeding, using tu siunals, not followingto close, etc,
Sample forms for used by Supervisors and the Director of Safety are included in Exhibit 5.
Performance Monitoring Plan.
Observation of ADA Pick-up
dt
Next the Supervisor goes to a scheduled wheelchair passenger pickup and observes
passenger loading and securement and to see if the Operator is providing the necessary
assistance to all passengers.
CorrectionD- f,88hiciencis of � e and Retraining
9 9
gni ion of qualityStar Shuttle understands that reco.,... t dimensions is only the first step towards
improved It Once the dimensions are recognized, the causes of poor quality on each
dimension must be identified, priorities set and corrections implemented.Quality
improvement is an ongoing process.
Monthly Operations Meetings to Establish Steps to Correct Deficiencies
Star's CORK Operations Team meets monthly and prioritizes the di ensi*ons and ach"ons
01 needed to ensure service quality. Any failure to meet orexceed quality objectives is carefully
measured and acted upon.
Star has continuously improved quality dimensions historically, and will continue to do so
in the future via improvements in training, imple enting technologl*cal advance ents,
Pees w
v0involvi*na emploith team ap roaches,and actft'n9 on,feedback to eliminate the causes
%DW of -A
of deficient quality.
City of'Round Rock - Americans with Disabilities Act (AA) Parairansift Scrvices Solicitation Number 2Q•OO'i
CONFIDENTIAL cU 2020 Star Shuttle, Inc.
31
Tab 3 - Wvrk Plan
E "b"t "B" xh 1 1
---------------
----------- . ... .. ......
. ......... ............
.. ... .. .........
. .................
........... ...... .. . ..........
... ........
............ . .............. %
------------------ Stu
... ...... . . .. ..... ...
Role
of CORK Customer Service Interface in Correcting Deficiencies
ihutflew
For this Contract, Star's CORK Customer Senrice Interface will be responsible for
identifying investigating and responding to complaints and proactively and responding to
I$
other potential passenger service problems and opportunities. This person must possess the
following skills and attributes:
1. Good verbal and written communication skills that include spelling, iz,P %,R.#roofreadin
grammar and punctuations
an 192. Proficiency utilizing various computer software applications, such as word
processing, spreadsheet software, and various pragranis interfacing intvlcing with the Star's
database;
3. Effective interpersonal skills, both in person and by telephone;
4. The mental and visual ability to read semi -complex material such as reports,
reference manuals and instructions*
5. The ability to maintain confidenriality of sensitive material; and
6. Empathy with individuals who are trying to resolve an issue,,
Communication to CORK Regarding Corrective Actions
The CORR. Customer Service Interface will communicate to the CORK Transit Coordinator,
complaints, investigative findings, service deficiencies identified and pvs AM%.ifiic corrective
actions undertaken and to be undertaken within 24 hours.
City of Round Rock aw mericans with Disabilities Act (AA} Paratiai1sIt Services Solicitation Number 2Q*,04?
CONFIDENTIAL
e , 2020 'Star Shuttle, Inc,,
32
Exhibit " B "
'� ----------- ft....... le
. ........ .
Tab 3. Work Plan
A11112MIL Staffing
B-Z TabSection Plan Workforce Requirements
3. 8. Work
Staffing Levels
APft 46
Star shall be responsible for determining all other direct staffing levels and salaries required
Itto deliver the service. Staffinlevelsby Star shall be adeaivate to reflect service levels
"W
throughout the Contract term. Unless the scope of services is modified by CORK, changes
'I to staffing levels deemed necessary by Star to meet the Contract requirements and provide
high quality service shall be implemented at no cost to CORK.
Driver Miss -outs and Substitute Driver Program
On regular weekdays Star will maintain Operators in a "reserve" status to assist with driver
miss -outs, facilitate an -time pullowouts,, on-mhome performance and the ti'mely delivery of
is scheduled trips.ps. This standard operating procedure at Star.
General Manager
party,
Manager
Austin Based Operations
Pam Meadows, the CORK Operations Manager, oversees on a daily basi's all vehicle
Onerators and TransportationSupervisorsto the CORR Paratransi't Services assigned
project,. She 'is available for e ergenci'es as needed. This per year. person is on -call 24 hours a day
IN
365 days resume is included in Tab 6.
--------------------------- --- ---- ------ - -------------------- - - -------------------- - ------ " ---------------- ------------- ------------ ---------------------------------
City of Round Rock - Aeficans with Disabilities Act (ADA} Paratransit Services Soh * citation Number 2p-q0i
CONFIDENTIAL C 2020 Star Shuttle, Inc..
33
Exhibit "B"
Tab 3 -Work Plan
Reservation /Dispatch Supervisor
Dispatch/Reservation Staff
0 SupervisarsTranuftortation
F
---- - -------- ---
-------------------
............ ..
Shutfle
- - ----- -------------------------- - - ------- -- - - - - - - - - - -
City of Round Rock -, Americans with Disabilities Act (.AD.A) Yaratransit Services Solicitation Number 24-007
CC}NFIDENTIAL 0W2020 Star Shuttle, Inc
34
Exhibit "B"
.......... ... .......
....................
......... . . .. ...
Star --------------- S11 e,,
WorkTab 3,,, Plan
Physical Location of CORR Paratransit Personnel
in Star Shuttle operates 3 locations Austin San Antonio (these facilities are described in
detail in Exhibit 6. Facilities Plan)*
1) Austin offices, bus yard and maintenance facilities on Airport Blvd (Gunter St.)
This is the location Austin CORK Operations Manager, CORK Operators, CORR
Transportation Supervisors, CORK mechanics and service agents operate out af.
includes2) Star's 4.2 acre co orate campus 'in San Antonio the Academy of
Advanced Transportation &Safety, the CORK Call Center and the "Operations
Support Offices" or "OSO"'. The OSO facilities and OSO personnel exist
exclusivelysupportto Star's operations such as the CORR Paratransit Services.
3) Star operates an additional 4.6 acre bus yard and shop across from the San
Antonio International Airport —two blocks from OSO. This location has a large
vehicle shop, large vehicle automatic wash, a large vehicle paint booth, on -site
refueling, etc. Major repair work such as engines and transmissions are done at
this shop.
Staff Conduct
Removal from Service
Upon the request of CORK, Star shall promptly remove from the contract any employee who
CORK considers unsuitable for such work or who has displayed any act of discourtesy,
rudeness, use of profanity, or any other act deemed unacceptable by CORR.
Star's CORR Paratransit Project Staffing Plan
Star Shuttle has established an experienced team to oversee the CORK Paratransit Services
under the Contract. The names and relevant experience of assigned CORK project
management and supervisory Team are set forth in Tab 6 Qualifications below, They manage
servicecontract compliance with a deep understanding ofthe CORK and goals.
The }personnel II*sted below are descri*bed in two charts,: the first chartis operations personnel
�
----- - ----- --------------------- - --- --- - ------- -
City of Round Rock -m Amen"cans with Disabilities Act (,ADA, Paratransit entices Solicitation Number 20WU07
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
35
Exhibit "B"
. . . . . . . . . . . . . . . . . . . . . . .
MAM
........... ..
Stu Shuftle
Tab 3 \.A./ork an
is nD,Nassigned to the COIXcontract and the second chart personnel that support the CORK
contract. All are transportation professionals with years of relevant paratransit experience.
Employee Recruiting, Hiring and Retention Program
Director of Recruiting &Training
Star Shuttle employs an experienced Director of as part of its
Operations Support Offices and Academy of Advanced Transportation &Safety. This
person continuously recruits Operators, mechanics, and other personnel as needed, and
oversees and schedules Star's trainer and training programs. Many positions such as
Transportation Supervisors are promoted within.
Recruiting
&Screening Operators
to
Maintaining a FullyStaffed WellmTrai"ned Cert*lf*led (1,.nerator Corps
Director of Recruiting &Training
Star's advertising, recruiting, screening and training efforts are continuous and never cease.
Betsy Kennedy, Star Shuttle Director of Recrui"fing and Training is in charge of recruiting
and will be utilizing Star's applicanttracking systemthat streamlines the hiring process
while improving internal communications.
--------------------------------------------
City of Round Rock a* Americans with Disabilities Act (.A►.DA) Paxatransgt Services Solicitation Number 2AW0O?
CONFIDENTIAL Oc 2020 Star Shuttle, Inc.
36
Exhibit "B"
---------------------------
----------
..
----- -----
ANN&
Advertising for Positions
Tab 3,, Work Plan
Star Shuttle advertises and promotes extensively, both internally and externally for driving
and other positions that become available. Star recruits Operators on Indeed, Zip Recruiter,
Craigslist, radio ads, and through employee referrals. Star Shuttle also advertises for career
opportunities on our website at www.starshuttle.coni. All advertisements include an
1P
affirmative statement that Star Shuttle is an equal opportunity employer that shall not
discriminate against any employee or applicant for employment because of race, religion,
color, sex, age or national origin,
Operator Screening Practices
Star's screening process is designed to provide the best possible Operators by eliminating
81
unqualified individuals and persons that do not have the sensitivity to provide this unique
0 9 0t))e of service. Screening begins with the application and interview process, conti*nues
QF &
through the training process (not all potential vehicle Operators pass our training program)
and throughout a new employee's probationary period.
Hiring Requirements -Age of Operators
All Operators must be at least twenty-five (25) years of age. All personnel must have a high
school diploma or GED. After successful completion of all training and when the new hire
begins to drive ctients, the trainee is re-classified as an Operator.
Applicant Tracking SystemReferences / Priar Employment
Star has an online applicant tracking system to improve accuracy,
thoroughness and efficiency in the application process. The system also
tracks information and produces reports for Star's EEO and Affirmative
Action Plan.
Star'sEach applicant must fil out application for employment completely,
accurately and honestly. Interviewers are trained to ask applicants about
's '0questions from missing data and cross reference data and the application.
Interviewers check work histary, phone numbers, references and contact
information, and to have applicant clarify, in vvriting, any missing data..
exempted from
disclosureto a third
party,
I t time jobs 'Spec al attentioon Is. given to any e p oymen gaps, many in a short time span, or
ifthe applicant complains about past employers. Previous work injuries are also investigated
0
Star Shuttle also obtains prior employer information (name, address, Supervisor's name, and
contact number), and non -relative references (name, address/phone, years known and
relationship to applicant}.
If after the interview, the applicant is still being considered for employment, Star conducts
background checks, starting with calling prior employers. By explaining Star Shuttle's
- - - - — ---------- -- --------------------------------- -
City of Round Rock,, Amen"cans with Disabilities Act gy p►) Paratransit Services Solicitation Number 2Q-gfl7
CONFIDENTIAL � 2020 Star Shuttle, Inc.
37
--------------
'b't "B" Exh 1 1
-------------
........... ....
aek
Shuftle
Tab 3 Work Plan
q&
contracts and our clientele, most companies are willing to provide more information
expeditiously. The interviewer may call several work references and other references to try
and get a true composite of the aplicant.-pdaftis
If a reference not positive about the applicant,
other references are called prior to a hiring decision. If references are acceptable, a criminal
background check and motor vehicle report (MVR) are obtained.
Background Checks —Prior Employment &References
After an interview with the applicant, if they are still being considered for employment, Star
to
conducts background checks starting with calling prior employers. The interviewer may call
several work references and other references to try and get a true composite of the applicant.
If a reference is not positive about the applicant, other references are called prior to a hiring
decision. If references are acceptable, a criminal background check and motor vehicle report
(MVR) are obtained,
Criminal Background Checks
Star Shuttle conducts national background check from a reputable source that consists of
0
three cross references to performa background check:: SS#,credit check and criminal records
9
check. In addition, Star checks crianinal records through the Texas DPS Cn inal websi'te
0 A$0
that includes national criminal conviction records and sex offender records,
• Star shall conduct a local, county, State-wide and federal background checks on all
safety sensitive personnel prior to employment. The back,around check shall 1*nclude
an exa ination of criminal historyY fromancounty and state in which the applicant
resided within the Psevenyears.ast
• All Operators and Transportation Supervisors shall be screened prior to and during
employment to ensure that they do not have a felony conviction.
• All Operators who are expected to operate or maintain a vehicle 'in CORK service,
including Transportation Supervisors and mechanics, must have continuous possession
0045
of a valid Driver's License in the U.S. for the past 5 years and current possession of a
valid Texas Class C Driver's License or approved equal,
• All Operators shall have no felony criminal convictions; or prior "Driving While
91
Intoxicated" or "Driving under the Influence" (DWI/DUI) convictions within the
inpreceding three (3) years; no more than two traffic citations for moving violations
the preceding three, years.
• Applicants terminated from CORR, or from a previous employer due to drug and/or
alcohol usage shall not be eligible for hire.
--------------------------------
City of Round Rock -w Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20dO07
G4NFIDENTIALrJ Shuttle,
Inc
�H'
-- -- -------
...... AMIN
Shut
. .. ............
.. ....... ...
-- - -------- ---- te
............
gig!
Motor Vehicle Record (MVR)
personnel file.
[Balance of this page intentionally blank]
Work Tab 3. Plan
- -- - -- - - -------------------------------------------- - -- --------
City of Round Rock w Americans with DisabYlgfies Act (A. A) Paratransat Services Soll"citatian Number 2QmQq?
CONFIDENTIAL O 2020 Star Shuttle, Inc.
39
Exhibit "B"
Tab 3 —Work Plan
-------------
Al
------------- --
...... - uffle
.....................
Apw
. .........
SW Sh
New Hire Packet — Consent to Disclose Information to CORR
is provided,si*gn as to the S"tar S'huftle "new
Each new e ployee and having received,
hire packet," This packet includes the Star Personnel Practices &Policies
Handbook that sets forth all company policies and benefits; a Consent to Disclose
Information Form (which allows Star Shuttle to provide copies of employee records to City
of Round Rock ADA Paratransit Services as needed); and other forms relating to Star's
medical plan, dental plan, and other benefits. Star's Employee Manual and Benefits are also
available to all employees electronically through an employee portal on Star's website. Star's
Personnel Practices &Policies — Employee Handbook is included in Exhibit 2.
Employee Benefits
All full-time employees are entitled to an attractive benefits package, which as detailed in
the Star Employee Handbook. Star Shuttle generally meets or exceeds industry standards in
regards to employee 'benefits.
Tobacco Free Company
Effective January 1, 2012, Star became a tobacco free company,, Star prohibits tobacco use
in vehicles, on -the job and at the worksite or on -premises (including during breaks) in order
40
to protect the health of smokers and non-smokers alike. Tobacco cessation counseling
referrals are offered to all employees.,
Career Path -Equal Employment Opportunity/Affirmative Action
Plan
DAfifleft
Human masources Group
All company personnel policies and benefit programs are coordinated through Star's Human
Resources Group. The Human Resources Group is headed by Christina Casas, an HR
0
professional. Employees with a complaint or problem often contact Christina directly, thus
facilitating open communication and problem -solving rather than poor communication and
--------------------------------------------------- ----
City of Round Rock - ericans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20�UQ7
CONFIDENTIAL
9 2020
Star Shuttle,, Inc.
........... .... .. ...
.. .. .......
- - - - - - - - - - - - - -
Star Shutde
-- --- - ---------------
---- ---------- .......
Tab 3. Work Plan
problem avoidance. also have direct access to senl*or management which has an
open-door policy, Christina reports directly to the President I CEO.
Vehicle Operator Staffing and Standards — Reserve Operators
Star shall have sufficient reserve Operators to compensate for Oi)erators not showing up for
work, vehicle breakdowns, accidents, etc,
Physieal Exam and DOT Drug Screen
Operator raining
Training &Testing of Star's Staff
Star has invested heavily in the areas of recruiting, screening and training. In addition to
training and testing at Star's Academy of Advanced Transportation and Safety, additional
0 * is behind the wheel training provided in Austin
training and and Round Rock.
0
A &A& 1�
Paratransit Training Course —PAY, Securement &Sensitivity
Refresher Training Provided by Star
Star Shuttle shall provide annual refresher training to their Operators and Transportation
Supervisors. Additionally, safety training and customer service are required agenda items at
all Operator meetings.
Attendance J Updates
All Operators must sign an attendance and completion form indicating that he/she has
received training in each required area. Star will incorporate in the training program any
City of Round Rock aw Americans with I)I'sabilities Act (ADA) Paratransit Servkes Solicitation Number 2Q-007
CONFIDENTIAL 0 Zaza Star Shuttle, c.
41
Exhibit "B"
Tab 3,,ww Work Plan
changes reasonably requested by CORR..
Documentation
........................
....................... X
...............
...................
.....................
.......... .
. .... .............
............
is All training documented at Star Shuttle including attendance sheets that are
verified by Band -print clock -in clock -out records, and individual training files and
trainer's records. Managers are notified of any training requirement deficiencies thirty days
prior to the emplayee's anniversary date.
Staff Conduct/Removal fro CORR Service
Star requires that all employees that work on the CC?RR paratransit service conduct
themselves in a professional manner at all times. Operators, Transportation Supervisors,
Reservationists and Dispatchers must be polite and courteous in their speech and manner
when transporting or communicating with a. CORR passenger. All CORR service employees
receive ADA sensitivity training and are trained to exercise patience and self-control even
when others do not, When confronted with a disruptive or unruly passenger or situation
10
Operators are trained to diffuse the situation and if necessary to call dispatch to request
assistance from a Transportation Supervisor.,
Upon el the request ofCORR, 3tar shall promptly removethe tract anv employee
from con CORR considers unsuitable for such work or who has displayed any act of discourtesy,
rudeness, use of profanity, or any other act deemed unacceptable by CORK.
Star's Paratransit Operator Training Manual &Workbook
Staa's confidential Paratransit Operator Training Manual & Workbook is included as
Exllibit 10.
- - - - - - - - ------ - ------ -
City of Round Rock = Americans with Disabilities Act (ADA) Para#ransit Services Solicitation Number 20m00i
CONFIDENTIAL CQ 202Q Star Shuttle, Inc.
42
Exhibit "B"
MOM%
----------- S'ahutfi
1% film
0
eo
........ ...
0 AMML Work
Operators
Tab 3,, Section Rto'F'. Plan -Vehicle
CORR Vehicle Operators
Minimum Qualifications of CORK Vehicle Operators
Tab 3. Work Plan
ON
Star shall ensure that all drivers meet the following minimum requirements before operating
a vehicle under the CORK Paratransit Service contract:
Furthermore all of said licenses and p-wftermits shall be current and each Operator will have a
safe driving record andmeet or exceed insurance carrier requirements. Driver qualification
files are maintained on all Operators. Each prospective Operator must undergomultiple
interviews to determine experi ence and attitude and undergo pre -employment screening
including drug testing,
------------ ---- ------------ ----------- - ------------------
City of Round�tockm Ar�ericans with isabflities Act (./OA) paxatransit Services Solicitation Number ?fl-04?
CONFIDENTIAL C 2020 Star Shuttle, Inc,
43
Exhibit'°B°
............ . .
..........
. . ...... Star Shutde-
Tab 3 Work Plan
CORR Vehicle
Other Genteral Requirem&mkdfte,0"&nts f,-"",r
Star's Operators must complete CORK Paratransit training (both classroom and on -the -road)
and be subject to random drug and alcohol testing. Operators are trained in map reading
skills and proper GPS system procedures including communication etiquette,, Operators
- fi legiblyand accurately. All Operators must be
Must be able to complete paper manic ests
familiar with and follow company policies and the Safety Rules for Drivers. All Operators
must wear the company uniform, and be clean-cut and well groomed, and be thoroughly
professional. Operators must report in at their scheduled time. Operators must be willing and
able to work with and assist persons with disabilities.
Motor Vehicle Records (VR's)
0
Additionally, Star updates Operators' MVR every three (3)months and Cn inal
Background records annually to ensure that the Operator is still eli*gi"bleto drive for Star. A
detailed discussion of the hiring process, qualifications and traini*ng are contained in Tab 3,
Secti*on 10 of the Work PlanAm Vehicle Operators&Frontline Staff Training.
Prohibited Conduct
Is
Star shall immediately remove any Vehicle Operator -from service if found to commit unsafe
or inappropriate acts while providing service under the CORK Contract., Star shall notify
CORK if a Vehicle Operator will be removed from service for this reason, and submit a
written report providing details, customer name, datef'time, etc,, of the incident within 24
hours to CORK.
Cause for Removal from Service
requireStar understands that CORKmay Star remove any Vehicle Operator
from contracted service (pending investigation) for prohibited conduct, including but not
limited to, the following:
0 Committing unsafe, inappropriate, or criminal acts while providing service,
0 Cell phone- use while operating a vehicle, including texting and use of wireless
headphones or devices,
0
• Revocation, suspension, ornon-renewal of a valid Texas Driver's License,
• Arrests for any reason,
• Notification of an active warrant from any law enforcement or judicial agency,
• Failure to meet Vehicle Operator employment requirements in Section 9.A. of the
RFP.
Vehicle Operator Dress Code and Personal Appearance Standards
Star shall provide uniforms to be wom by all drivers when operating a vehicle in service. It
in is Star's responsibility to see that driver's uni*fo s re ain good repair and do not appear
- -- -------- - -- - -- -- - ------------------- - - ------------------------------------------------------------- ----------
City of Round Rock to Ameficans with Disabilities Act (ADA) Paratxansit Services Solicitation Number 20-OOi
CONFIDENTIAL C 2020 Star Shuttle, Inc.
44
•
- ---------------
........... ...
. . ...... ....
. .......... ..
Star Shutfle
Tab 3. Work Plan
old or worn out. Vehicle Operators shall present a neat and clean appearance and wear only
Star's authorized uniform.
Operators Responsibilities
oeti; raon
Teaching veh*cle Operators P al responsibi*liti'es is the responsi'bii*11"ty of Star and
"DDIXParatransit10a Pri ary focus of Star's COIXtraining program,, In addition to reporting to
work consistently and in a timely manner, Operators must inset many professional standards
regarding safety, sensitivity, appearance, attitude and best practices in the area of ADA
paratransit servicedelivery. Some of the Operators' responsibilities that will be taught and
enforced by Star are discussed below.
Photo iD's
Operators and Transportation Supervisors must wear a photo identi*f-icah'on name badge,
showing their name and photograph, and the name Star Shuttle. All Operators ust display
a Star Shuttle na e taiz/Pprominently late with their namedisplayed and in clear view so
that they can be easily identified by passengers,
Sunglasses
V'WIM
x
Sunglasses or dark tenses maybe wom only during daylight hours.
Personal Electronic Devices (PEOs)
or a Supervisor.
Other Professional Conduct Requireents
Operators will also follow rules and requi*re ents applicable to CORK Operators with
products,respect to personal hygiene and appearance, the use of tobacco professional
conduct and related issues and behaviors.
Secure Mobility Aids
Operators shall secure all mobility aides and passengers to prevent injuries and damage.
City of Round Rock tv A.mcricans with Disabilities Act (.A,) Parairansit Services Solicitation Number 20m.007
CONFIDENTIAL C 2d20 Star Shuttle, Inc.
Tab 3 —Work Plan
auk
Pre -trip &Post -trip inspections
....... ............ ........ .. . .........
....... .. .......
...... . . .............
..... I ... ............ . . . . . . . . . .
------ - - --------- ...............
ti
..... . . . ..
v ....
- -----------
btir Shuttle
inspections All Operators shall complete pre trip and post trip and shall note any vehicle
defects. If a Vehicle Operator finds an unsafe mechanical condition, the vehicle is put out of
service and is not be operated on any route. Details of the inspection and repair process is
set forth in the Maintenance Plan set forth in Exhibit 3.
Driver Pre-irip Inspections f Checking Equipment 'l*n Vehicles
inspecti
Before departing base to perfonii a route Operator shall perfonn. a pre4ri`p on to
ascertain if the vehicle has any defects, which would take the vehicle out of service. All
safety and emergency equipment in each vehicle shall be maintained to meet applicable
local, state and federal standards. Star shall also ensure that all Operator complaints or
concerns regarding revenue vehicles are completed in a timely manner.
a inspection The Pre -Tripp shall include a thorough review of and ensure the functionality,
items.*
sufficiency, and roadworthinessof the following
Directional
* signals and flashers
Reviewing the Manifest
---------------- ------------- ------------------- -----------------------
City of Round ock,- Americans.with Disabilities Act (ADA) Paratransit Services Solicitation Number 20=0U7
CONFIDENTIAL `O 2020 Star Shuttle, Inc,.
--------- ----------- -
.... ------
...........
..............
tip:......... .
Sue_PWAVAtd
Pick-up Times and Passenger Readiness
Tab 3. Work Plan
Operators must be thoroughly familiar with the CORK pick-mup window. Passengers are
Passengersgiven an approxi ate pickwuP time b he Star COrk-M Customer Service Agent. y t
are instructed to allow a 30-minute window of time for arriva►. The 30-minute window
means the passenger needs to be ready to board the vehicle 15 minutes before and 15 minutes
after the scheduled time.
Upon vehicle arrival, within the 30-minute window, passengers have five (5)minutes to
board the vehicle. Star Dispatch may contact the passenger if the vehicle i.es- going to be earlier
or later than the 30-minute window, as there may be times when outside factors affect the
vehicle's arrival time, such as traffic and road conditions. Star's Operators cannot require
that a customer board the vehicle before the pick-up window time.
10 lmsftk
Seat Belts and Passenger Assistance /Authorised Passengers only
ANN, 1�
Packages
Passengers are expected to only bring what they can safely carry on their own or with the
assistance from a personal care attendant or companion, in one trip. Packages cannot block
the aisle or pose a safety hazard.
Customer
Assistance for Individuals Manual
Wheelchairs
It is the Operator's responsibility to guAde a manual wheelchai"r onto the II*ft or ramp of the
vehicle and to guide them off to the wheelchair slot in the vehicle or onto the curb when
unloading., The Operator will ensure that all wheelchairs, scooters and other similar mobility
devices are properly secured in the vehicle.
City of Round Rock - Atmericans with Disabilities Act (A,DAj Paraimnsit Set -vices Solicitation Number 2U-007
CONFIDENTIAL (2020 Star ShInc.
A7'01
Exhibit "B"
Tab 3— Work Plan
Lift and Securement Use Policy
- - - - - - - - - - - -
X X X
...........
...............
........... .....
Star
Shu
tdeo
4,
In accordance with ADA regulations, Star shall provide service to all CORR Paratransit
Passengers usingmobility devices that fit within the capacity of the Iift ar ramp being
operated. Operators must advise passengers that vehicle Operators are not permitted to
1 * ty device ontoliftpassenger is responsible foroperate a mobi 1the or ramp,, Thegetting onto
the lift with minimal vehicle Operator assistance for these devices. Use of the securement
systemis required as a condition of service. All wheelchairs and mobilitydevices must be
safely secured before transport.
When transporting passengers using mobility devices, Star can suggest but not require
passengers transfer to a seat. The passenger has the final decision as to whether a transfer is
0 It 0
prie ate givenparticular disability. As the regulations require, a
appro the passengers'
passenger who cannot enter the vehicle using the stairs, but who does not use a wheelchair,
will be allowed to enter the vehicle using the lift or ramp.
Mobility Devices, and Other Necessary Equipment
All equipmentbes allenoughtofitinthevehl'clesafelywithout obstructingthealsle
or blocking emergency exits. Any and all claims that assistive devices, such as walkers,
canes ar crutches, have been damaged by Star's negligence shall be settled solely by Star.
Infant Car Seats
The customer is to provide the infant car seat, if needed, and is responsible for securing the
car seat in the vehicle. The customer or his/her companion or PCA is also responsible for
'0 securing the child in the car seat.
Traveling Campanions of ADA Eligible Persons
Personal care attendants (PCAs) are eligible to accompany the ADA eligible person at no
charge. Passengers are required to reserve a space the time of reservation a PCA.
at for
Disclosure of the need of a PCA is a requirement of the CORR. Paratransit application
process. If the use of a personal care attendant is not disclosed, then any individual
accompanying the ADA eligible person shall be regarded as a companion. Companions, who
City of Round Rock - Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 24-U(;7
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
48
EXittblf " B "
...........
• .... .... .. ...
Shuftle
..............
.............
. ....... ....
Tab 3. Work Plan
in are% not acting the capacity of a PCA, the same and destination, are allowed to
travel with the ADA elagible person on a space available basis. Companions are required to
pay the applicable paratransit faLv,,,
Recording Information on Manifest
Service Animals
All passengers are allowed to travel with service animals trained to assist them.There will
be no additional fare ar surcharge for the use of a service animal. The service animal will
10
not be considered a PCA or companion. Star shall not refuse the boarding of service animals
on Star's vehicles, nor require a customer to sit apart fro his�'her service animal.
Vehicle Breakdowns
If a vehicle breaks down while transporting a customer, the Operator will contact Dispatch
a 'I
immediately. Star shall immediately send another vehicle to transport customers to their
destinations.
Items Left in the Vehiele
mpg 0 CORKIte s left in a vehicle by customers st be properly tagged and subliolitted to the
Operations Manager. Star shall first try and locate the owner of the itemand if that cannot
be established, Star will notif the CORK. of the found item.
Distribution of literature
1W
Star will not distribute literature of any kind to CC3RR customers unless directed by CORK.
-- --- - ------------------------------------------------------- --- -- ---------- -------
City of Round Rock m Americans with Disabilities Act (.,ADA) paratmnsit Senlices Solicitation Number 20m407
CONFIDENTIAL (0 2020 Star Shuttle, Inc.
--------------------
----------------
................ Am
- - -----------
..... ... ...
6tar Shutfle
Tab 3 —Work ork Plan
Tab 3.Section 10. Work Plan -Vehicle Operators&Frontline Staff
0 0
Tra i A -nook in g
Staffing Plan w Maintaining a Fully Staffed Well -Trained Operator Corps
Training Plan
its16Star shall provide Paratransit Training Plan to CORR prior to starting service. The
training plan for vehicle operators includes, but not limited to training for: Defensive
Driving, First Aid/CPR, Behind the Wheel (BTW), Wheelchair securement, PAT, ADA
sensitivity, and drug &alcohol. Star provides transportation for Austin area trainees to
training classes at the Academy in San Antonio. Star's confidential Paratransit Operator
Training Manual &Workbook is included as Exhibit 10.
ph
Active Drivers List /Additional Training
0 IV
Star shall keep a list of active drivers including date of hire and most recent driving training
in
for CORR audit, upon request. Star also requires sign sheets or training login records for
* 0 0 0 10 & * 91
all training sessions. Star shall provide any requested additional training if the training
requirements are determined to be insunictent by CO.RR. Star also provl*des, as part of i*ts
it 9 an11n9TrainingTrainingPlan, refresher trainin d addi*h*onal trainiat regularly scheduled drivers's'4W
11
meetings.
-------------- - ------ ---------------------- - -- - - ------------- ---- ��ty of Round Rock m Americans with Disabilities Act (ADA) Paratransi# Services Solicitation Number 24W007
CONFIDENTIAL.1&%M kc 2U20 Star shuttle, Inc,,
sa
bi "B"
Tab 3. Work Plan
CORK Training Program Introduction
Training is the cornerstone of Star Sbuttle's continuous safety as well as Star's contMUOUS
quality improvement and reliability program. Star's Paratransil Traininp, Pr am has
evo -m. In 1998 Star added its first lved over 8 years to its cuiTent foi
.qO V,
ivant. A nill-time trainer named Dr. Ann Sturd' nn had a strong
academic background, including Masters and Doctorate degrees,
7
alid practical experience, including work experience as a coach,
xt
defensive driving instnictor, certified school teacher for all grade
e_ N"
Aqy co I -urdwant llege professor and tra'ner for TXDOT. Dr. St levels,
helped set Star on a path towards development of its Academy of
A
Advanced Transporiation and Safety,
CORR Paratransit Trainers
Star Shuttle has two (2) experienced CORR Trainers who are responsible for the overall
training requirements for all Operators and CORR Transportation Supervisors employed by
Star to perform the CORR Contract. 'ne Trainers are full-time employees. Richard Santos
is dedicated only to providing training while Loretta Gonzalez serves as CORR Customer
Service Agent and is a back-up to Richard Santos and additionally
provides securement training from time to time. The Director of Reeruiting
& Training together with the Director of 'Risk & Safety and the Trainers
constantly update and improve Star's classroom training program and
training materials.
S tar' is CORR Trainers are L,-,nowled geable in paratransit service delivery
requirements set forth in CORR Contract and relevant portions of the
ADA, Equal Ernplovment Opportunity Laws and Regulations and FTA
Policies. They te�ach defensive driving, daily operating procedures
(manifests, fare collection, 10-codes, reap book reading and route
plotting), safety policies, PAT, securement, sensitivity training and ADA
and CORR Contract requirements.
Pre -Training "Ride -a longs"
The training
information., Pre -
training Ride-
Alongs and
Operator Training
is proprietary
.infomiation and
or trade secrets to
be exempted from
disc losure to a
third party.
I �
Prior to entering classroom training Star has a policy of having prospective Operators ride
aloncy with a veteran driver to directly experience what the job entails, Star CORR Dispatch
is notified in advance that a prospective Operator will be riding prior to adding this additional
passenger. This procedure sometimes results in a prospective Operator deciding the Job is
not for him or her. Star has deten -nined it is better to have a prospective Operator reach this
conclusion at an early stage In the training process.
Citv of Round Rock - Americans with Disabilities Act (ADA) Paratransit services Solicitation Number 20-007
V
C0NF1DENT1AL,,,':(,_;) 2020 Star Shuttle, Inc.
t
Exhibit "B"
-----------
77 Star ShuWe:
Tab 3---Fork Plan
Paratransift Vehicle Operator Training
If the prospective Operator passes the
physical and other exams, then the Operator
is scheduled for Star Shuttle's Operator
training program. The program consists of
classroom training including, but not
limited to the topics or course modules
listed below.
.........
...... ...
................
.
. .. . .. .. .. ....
..............
.
... - Successfal completion of the entire course
....... .
.......... ..............
is mandatory before an Operator is allowed
to drive for the company, For Star's passenger assistance -training and sensitivity training,
Star has contracted with outside disability experts as discussed below. Some of the topics
covered are:
a History of Star and customer service * Customer Service Due Diligence
philosophy
Training
0 CORD. Contract requirements
a Map reading / electronic maps
Star policies and Procedures
0 Passenger Assistance Training (PAT)
Operator Paperwork
0 Defensive driving
ADA arid Sensitivity training
0 Proper and improper customer
Lift /Ranip Training
ADA conversation and relations
require -menu and proper use of lifts, Drug and alcohol education
ramps and securement devices
on lift 0 Cell phone and hand held device ban
and in -vehicle (when applicable)
0 Communication rules,, etiquette and
Workplace and custorner
sexual operating procedures
harassment
a In -vehicle. training, observation and
Accident and incident procedures
driving
Customer Service Training
9 per Security Training
New Driver Training Class Syllabus and Materials to be used
All 0 erators and Transportation Supervisors will complete a CORR Operator trainincr
P
program to include the following. -
Map Reading
Use of street guides, and passing a map readying proficiency test, This includes in the
classroom of heaming how to read a map and on the road plotting out and driving routes.
Althou(jh diultal maps and routing are available, Star believes that Operators must have a
big picture understanding of the physical layout and boundaries of the CORR Paratransit
ti City. of Round Rock - AmeniCans with Disabilities Act (AAA) Paratransit Services Solicitation Number '20-001
CONFIDENTLi\L 2020 Star Shuttle, Inc.
52
Exhibit
Shuttle
Tab 3. Work Plan
service area and context and understanding of the 4 points on the compass as we'll as the
direction ofmajor thoroughfares, opaints.and the location of frequent ff
-
Paperwork and / or Use of Mobile Data Terminals
Proper completion of manifests, Driver Vehicle Inspection Reports, Safety Related Defects
-4
and other forms or use of electronic input devices such as mobile data terminals. This
includes It how to read a incident/accident reports, how to write objectively and
completing other essential policy forms.
Policy and Procedures
Training of Operators and Transportation Supervisors regarding CORK contract
requirements, including fare collection, and Star's internal policies and procedures,
Passenger Assistance Training (PAT) / Securement
Star's PAT program was developed to mirror a large transit agency's PAT program. Some
of the training materials for the course come from Project Action, National Easter Seal
If
Society. Training in loading and unloading of passengers utilizing mobility devices and the
impartance.proper secure ent and storage oi
f sa e s of ut ost
Sensitivity Training
Star Shuttle's sensitivity training consists of sensitivity and
responsiveness to persons with disabilities. Star has included
members of the disability community in the development of this
* 4'communityinits trainingtraining and a en a e the local disability %*df Y 9 9
at Star's expense.
Ob 11 Operations
Each CORR Operator, Transportation Supervisor and
Manager must successfully complete Star's Sensitivity Training
Program. This classroom .program is a part of Star's initial Operator
M a
training program. The program teaches Star Shuttle personnel the
historical development of the ADA, who is protected, what is covered and its application in
public transit. The program also teaches Star personnel that people with disabilities want to
be treated and be able to work and shop like anyone else, and that different types of
0
disabilities require different types of help.
Communication Training
Star's Operator training course includes proper use of communications devices. The course
includes communication equipment use, rules, procedures and etiquette. Star Shuttle
------------- --------- ------- --------- - - ---- --- - --
City of Round Rock as Arnericans with Disabilities Act (ADA) Paratransit Scrvices Solicitation Number 2U-POOi
CONFIDENTIAL %, 2Q20 Star Shuttle, Inc.
53
14 NMI
'bet "" B. .. ....
Exh 1 1
-------- Ats&m ANN-
- — ------------
----------- .. ....... ... . ........... ...........
Shutde
...........
itar
Tab 3 Work Plan
be followed at all times com unuc%ation procedures must by all 'Operators, Transportation
Supervisors and dispatchers.
Refresher Training
DefensiveDriving Training
Star Shuttle trainers are trained and focus on 5 Keys to Safe Driving:
#Ift 30
0 Leave Yourself an Out -Monitor the space cushion around you and your car.
0 Make sure They S e You Use y 9our si nals� (Directional 4-Way Flashers,
Head Lights, Brake Lights, Horn, Hand Signals) Make Eye Contact.
All existing Operators and Transportation Supervisors must successfully complete a refresher Operator class provided by Star's CORKtrainers in conjunction with the
commencement of the new Contract.
Customer Service
Course concerning the basics of good customer service and PAT,
Sexual Harassment
Course concerning sexual harassment of passengers in the field and sexual harassment in the
work place,
On Road Training
Star shall provide each Operator on -the -road observation and training with an
experienced/qualified Operator trainer (Operator trainers must have excellent records).
City of Round Rock -w Amencans with Disabilities Act (A.L?A) Paratransii Services Solicitation Number 20,*007
Ct)NrIDENTIAL&*%MOAM 0 2020 Star Shuttle, Inc.
54
NIAG-0-60" --------------- --
. . . . . . . . . .
-------------
. . . ....... ......
.. .... ....... ....
..... ......... ..... ..
..........
.............
............... ............ e StrShuftl
A d d 'it'io o n io j1k Trainin
Requirements
or-M
Transportation Supervisors
Tab 3. Work Plan
'm& 'm for managers and
the following additionalStar provides training for Managers and Transportation Supervisors:
Reasonable Suspicion Class
Bloadborne Pathogens
do
This training follows the National Safety Council's Bloodborne Pathogens procedures,
including Is -the handling and cleaning of body fluids, syringes and needles. Annual refresher
training is required,
Weekly and Monthly Operations Meetings
0 6 maintenanceaco plaints'a policy and procedures; safetyand and new ideas.
Transportation Supervisors' Meetings
Transportation Supervisorsin turn meet with their assigned vehicle Operators. Regular
communication between Transportation Supervisors and their assigned drivers increases
Operator knowledge and confidence,, reduces incidents and accidents and keeps morale high.
Star's management listens closely to drivers' needs, complaints and ideas in order to identify
potential problems before they escalate. Star's Operators have been the source of many
---------------
----- - ------------- ---- ---- -------------
city of Round Rock m Aen'cans with Disabilities Act (ADA) Paratransit Services olicitation Number 20d4Oi
CQNFIDENTIAL Q 2020
atar Shuttle, Inc.
SS
h b't -------
B ..... ......
-------------
.. .. . ......
ftlft�� MAN Stff Shutfle
AN
':.
Tab 3 Work F*"klan
outstanding new ideas that have been impiemented into practice, Finally, open dialogue on
a scheduled basis builds trust and increases longevity in the driver corpse
pity' of Round Rock - Amen'cans with Disabilities Act (ADAj F'atatran it Services Solicitation Number 20�007
CQNFIENTlAL 9" 2020 Star Shuttle, Inc.
56
=MEN
Aplhm
........ .......
010-0
------ Shutde
- --- ----------
nv
........ . ....
- -------------
------------- ------ -- ..........
P
Tab 30 SectionWorkk "Ian -Accident
Procedures
Safety Plan
Accident ar Severe Incident Procedure
Tab 3. Work Plan
Severe
0lgmp-�&A&Uamftr Incident
is 4
Accident and incident procedures are clearly explained in Star's training atenals and all
Operators and operating personnel are trained in proper procedures for notifying CORR
Dispatch and CORK in the event of an emergency.
As soon as possible or within 48 hours, Star Shuttle will provide to CORK. a report that
includes the number of passengers and Operator staff onboard at the time of the accident,
listing the names, as well as an injury and completed accident report.
Star Shuttle's Director of Risk and Safety will also review any accident
procedures/instructions provided by CURB prior to commencement of service.,
------------------- ---- ------------- --
----- -- ------------------ - - - - - - - - ------------- - - - -------- ----------------
City of Round Rock sekmen"cans with Disabilities Act (.A►DA) Parairansit Services Solicitation Number 20-w007
Shuttle,CONFIDENTIAL .Wd. "..Vzv atar Inc,.
57
Exhibit °B°' ,�,
...........
....... .....
------ ---- Star Shuttle
- ------------
-------- - -----
Tab 3 —Work Plan
Man&
Emergency Plan for Severe Weather Conditions and other Events
service levels..
Security Plan
Savannah Fernandez, Star's Director of Risk and Safety oversees Star's Security Plan. In
0 addition to CORR, Starprovides servi*ces to the US of Defense and US and State
of Texas elected officials, their families and staff, I*ncludi*ng the Whl*te House and Govemor's
IVas
office. Star Shuttle has invested heavily in security. in connection with the US Department
of Homeland Security, Star has secured its Austin facilities. Details are confidential.
M Am
Emergency Preparedness and Crisis management Plan
Star has developed an Emergency Preparedness and Crisis Management Plan in conjunction
with the US Department of Homeland Security,, The Plan consists of physi*cal site layouts,
0 6 0
evacuation plans,staging areas, contacts and crisis managementplans. Thl's confidenti"al plan
has been filed with the Department of Homeland Security.
Star's FTA System Safety Program
a third party.
Lw,Y 464 A. W lo 97 164 A. A %o& %, 4 4 &A "A W%Of &jLhwy %4A 61%044L& %poor %V*ALAL%A 104%1ft&j&
Operators,POf third arties,, maintenance personnel, shop personnel and office
personnel. The Star System Safety Plan is included 1"n Exhl*bl*t 4. Examples of Star's
iadditional job safety co pliance measures nclude lifting, fire safety, fork lift
-- ------------- --- - ------ -
-------- -- ----------- --------- - — - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ---------------- ---------------------- ---- -- --- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
--- ----------------------
City of Round Rock -a Americans with Disabilities Act (ADA} ParatTansgt Services olicitaiibn Number 20=007
CONFIDENTIAL rJ2020 Star Shuttle, Inc.
58
EXitObtt'°B"
sue'
''��
uftl Sh
Tab 3. Work Plan
training, scaffold training, refueling training and shop safety traini*ng are dt*scussed i*n detai'l
tn the Safety Plan and alsoin Exhibit 3., Vehicle Maintenance Plan,
Safety Plan -Passenger Safety Program
Safety
Plan -System safety Programfollowing afety anage
System (SSj Guidelines
Passenger, third party and ernplayee safety is the highest priority at Star Shuttle. In order to
set identifiable procedures and standards, and with an emphasis on the Operator, Star Shuttle
has adopted a comprehensive system safety program to monitor Operator performance. In
connection therewith, Star has updated its System Safety Program to ensure that
management is accurately identifying problem Operators and recognizing
good Operators,
-- - - ------- - -------
CRY of RoundRockM Americans with Disabilifies Act {ADA} Paratransit Services Solicitation Number 2Q4OO7
CONFIDENTIAL O 202Q Star Shuttle, Inc,,
Tab 3 —Work Plan
ibithit 4
- - - - - - - - - - -
... ...........
. ............ ..
... ....... ....
NX ------
6mr
Safety
C-oA n-"ktents
Plan Table
Introduction
&V%W
Introductioy'Pr�olicy Statement
Safety Review Board Director of Risk and Safety
Board Action
Responsible Party /Knowledge of the Rules
Laws and Ordinances/Seat Belts
Minded
Being Safety
System Safety Program Elements
Introduction
Clperator Awards Safety
Drcrg and Alcohol Free Workplace
Dnrg and Alcohol Testing Program
Security
Hazardous Matey ials /Environmental Training Programs
Emergency Preparedness and Crisis Management Plan
Safety Rarles for•All Employees and Safety Rules for Drivers
Enaployee Reporting Procedures
General Safety Rules for All Employees
Introduction /Policy Staternerat
Responsible Party /Knowledge of the Rules
Laws and Ordinances/Seat Belts
Being Safety Minded
ofriCes
Maintenance and Repair Shops
4
Tools and Egaripment
Working Under Vehicles
Ladders
Fork Lifts / Scaffolcli'ag
LlfllYlg
SIQC%ZTng
Fire SCIf2ly
,huftle 0
1
1
1
1
1
2
4AW
2
3
3
3
6
G
6
7
7
8
8
8
9
9
9
10
10
10
11
11
11
it
12
12
13
13
13
14
14
14
14
-- ----------- -- ---- -----------
City of Round Rock Americans With Disabilities Act (ADA) P'aratransit Services Solicitation Number ?0-Ott?
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
EXiilbl$ "B"
- ---------
MOM
%IBM
.... ..............
.. ............... Sh ........ . ..
.. . . ...........
Safety Racles for Drivers
StatementIntroduction IPolicy
Responsible Party/Knowledge of the Rules
Laws and Ordi�sances/Sect Belts
TAPTCO
Employees Riding as Passengers
Reading, Eating and Drinking o�i Duty
4 Soper Star Rriles
Distractions While Driving
Accident Discipline
Accidents - Itnportance of Reporting
Acci'dentlIncidenfs Wl:ear to Call Dispatcher
Accident/Incadents -w Ir7fornaation for DispatcJzea•
-P4-
Accident Haa�dlirzgl Procedtires4W%WWiWtnesses, Importance
Courtesy Cards. Proper v Completed
.#" Gourtcopsy CardsHi�ats,fo�" Obtaining
Transfef-ring Passengers
Accident Report
E.Yhibit A— Coairtesy Card
Star Shaiitle's 3-Step Guide to Df-iver's Success
STEP ONE,.-* OBEY TRAFFIC LAWS
STEP TWO. 0 USE COMMON COURTESY
STEP THREE: USE COMMON SENSE
Tab 3. Work Plan
15
15
15
15
15
10 19 le
16
16
17
17
17
Ii
18
18
18
18
19
y
1 119A
i
19
19
20
20
20
20
20
20
21
21
ZI
21
21
22
22
22
23
23
j0%
24
25
25
25
ZS
---------- - ---- - --- ------ - - ------ ------ ------------ -------------------------------- ------------- - ---------- --
-W_ --- I ON - - ---
4L
Cityofound Rock - Americans with isabinties Act (ADA) Paratransit Services Solicitation Number 20-O07
IIVA% tcJ
2020
00NFID....N i iAL Star Shuttle, Inc
61
Exhibit "B"
Tab rk Plandm--
'6"ft 4LW-Oft
............
-DAM
%------ ---- I
Star4L M Mg
,jnu ue
----------------
---------------- --------------- - - ------------ --------------
---- - -------
^ " wM AA.- It, Rafion Number 20mG°�
City or Iluund 'Mock Americans with Disabilities Act�.� Services Solici I
CQNFIDENTIAL C 02(} Star 'Shuttle, Inc.
62
Exhibit "B"
s --------------- -
----------
......... ..
............... . ....... .. Star Shuttle
.. ...... . ..
... ...........
all
........ .. ....
Tab 3. Work Plan
Tab 3. Section12. Work w
Drug &Alcohol ragra
Star's Drug &Alcohol Program Overview
Star uses an A.D.H.H.S. approved orfor all required drug Star s
IDthat CODr%.M shall have the right to audit Star's records and drug testi*ng program. Star
itunderstands that is responsible for all testing and costs for all drug and alcohol testing
requirements and that it shall not pass these costs to the employee.
Cost of Program
Star Shuttle is responsible for the costs of establishing and maintaining {including costs of
defending related claims and actions) the required drug and alcohol preventi*on program
DDunder the COX%.� Contract. Suchcosts shall be included as part of the Contract pricing,,
Substance Abuse Prevention Program
Federal Drug and Alcohol Testing applies to operational service contracts involving safety -
sensitive functions 49 CFR Part 655 and 49 CFR Part 40. Star has established and
implemented a drug and alcohol testi"ng progra that complies with 49 CFR Parts 655 and
49 CRF part40. Star shall produce any documentation necessary to establish its compliance
with 49 CFR Parts 655 and 40, and permit any authorized representative of the United States
-- ------- --
City of Round hack - Americans with Disabilities Act (ADA) i'aratransit Services Solicitation Number 24-0O7
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
63
.N.
Exhibit "B"
----------- 111.1-1111.1.1-Aw
---------- - B ---- --------
...... OIL ............
....... IMM
..................
RMRRRRR
......... ...
Star 3nutde
Tab 3 Work Plan
fe
Department of Transportation or its operating administrations, the state oversight agency of
Texas, or COR.R, to inspect the facilities and records associated with the compliance of the
drug and alcohol testing program as required under 49 CFR Parts 655 and 49 CFR part 40
and review the testing process.,
Zero Tolerance Policy
Star's CORK- Drug and Alcohol policy shall 'include zero tolerance for pasitive results.
Employees with a confirmed positive drug or alcohol test shall not be used to perform work
under the CORK Contract.
Information to be submitted to Round Rock prior to Contract Award
Star shall submit to the Round Rock Transit Coordinator; the following and obtain Round
Rock's approval prior to Contract award,
• A copy of Star's Policy Statement and Dnig and Alcohol Plan developed to
implement its dn`g and alcohol kesting program.
• Name, address,, and telephone number of the Medical Review Officer.
• Name, address,telephone number,and contact person at the dnig testing
facility.
• Name, address, and telephone number of Substance Abuse Professional (SAP).
• A roster of all employees with pre-empioyrnent drug testing resultsmust be
provided prior to Contract com encementV
Other Drug &Alcohol Program Requirements
Substance Abuse Prevention Program
--------- - -------------- ------------- --- ----------- -------------------
----------- -------- - -- - ---------------- - - --------------------------------- ---------
City of Roundock -m Amencans with I7isabilitaes Act (ADAj Paratransii Services Solicitation Number 2OA00?
GONFIDENTIALU 2020 Star Shuttle, u1c.
CZ�
Exhibit'°B"
m Star Shuttle
% ............
Tab 3. Work Plan
Employee Name
Employee SS Number
Employer's Employee Number
Date MRO confirmed negative pre -employment drug and alcohol screen
Date of required training
Date employee began
performing safety -sensitive function
Employment termination date
Other Drug &Alcohol Reporting Requirements
0
Star shall.
Approval of Procedures
DORN 1% theStar a iees to consult with CORR at the niti*ati*on oi Contract and in the event of a service
agent change related to the selection of a certified laboratorY,professional,
substance abuse
or Medical Review Officer, or the use of a consortium.
Drug and Alcohol Education
---------------------------------
-------------- - ------------ - -- - ----------------
City of Round Rock - Amer.*cans with Disabilitics Act (ADA) P'aratcansit Services Solicitation Number 2Q-4ti7
CONFIDENTIAL U 2020 Star Shuttle, Inc.
Exhibit "B"
.......... ..........
. .......... . ... ...
Star Shuttle*
...........
Tab 3 —Work Plan
AM
Annual Certification and Subittalm of MIS Reports
Star agrees to certify annually its compliance with Part 655 before March 1st of every
calendar year and to submit the Management Information System (MIS) reports before
Dn19 StarMarch 10th of every calendar year to COA1k, Addi'ft*onally, to certify compliance, shall
10 October sign a Substance Abusex- Certification by I st of each year to certify compliance with
FTA requirements governing substance abuse,
0 ALA&Awlk 11 trat*ion ReportinM!iervice 'm
Tab 3,, Sect*ion 13. Work Plan AdIllino'S&ISg
0
Required Reporting
Star is at, and erstands the V0d 0 very und i portance of, provi ing CORR with
is accurate reports andinvoices on a timely'basl*so Star Shuttle has been submittingmany types
of reports to CORR accurately and on a timely basis for many years, Star understands the
requirement that said reports are accurate and reliable. Star is prepared to continue its
practice of accuracy and timeliness under the new Contract,
Star understands that it shall be responsible -f-or accurate and ti'mely collection, update,
analysis, and co pleti*on of service datainformation. Required minimureports shall be
identified by CORR and may be altered throughout the term of the Contract to help maintain
It
the efficiency and' quality of the services provided by Star. Discussion of particular required
reports follows.
Monthly Reports
Star Shuttle 'shall submit monthly operational reports due no later than the tenth (loth)
calendar day of the fotiowing month. The reports will 'Include at a minimum the following
information:
a Actual count of all passengers
10%W mile
* Passengers per revenue hour, service hour, revenue mile and service
9 Total ridership
9 Total service days
e Total vehicle service miles
• Total vehicle service hours
• Fares collected
• Schedule adherence
9 No shows
e Cancelations
9 On time performance
* Late trips
City of Round Rock,* Americans with Disabilities Act (ADA) Paratransit 5enlices Solicitation Number 24-fl41
CONFIDENTIAL OO 2U20 Star Shuttle, Inc.
"B" Exhibit
-AGOR"No W-
- --------------------
. Star shutd Work ev Tab 3*
Plan
------------
- ------- -----
• Wheelchair boarding
• Average trip length
• Fuel usage by gallons and cost
Monthly Invoice
Star shall invoice CORK onthly by the close of the tenth (10th) calendar day of the month
for the prior month'sinvoice and all supporting documentation to the City's designated
representative or designee, Supporting documentation shall include, at a minimum, service
hours for each run and a breakdown of missed service. Star will submit the reports
electronically and in a farrnat specified by CORR,
Monthly Vehicle Maintenance Reports
Star shall provide monthly vehicle maintenance reports on the spare vehicles owned by the
inCORR or any other vehicles reauested by CORR. Star will produce said reports onthly
a format and containing information requested by CORR. Star will submit the reports
electronically and in a format specified by CORR.
Audit and Retention of Records
Cam&
National Transit Database Reporting Require ents
-------------- - - --- ---- --
- ------------ - - -----
- - - ----------------- ------------ IP MARRAP
City of Round Rock w Arnericans with Disabilities Act (ADA) Paransie Services Solicitation Number 20-007
CONFIDENTIAL 2fl20 Star Shuttle, Inc.
67
Exhibit'°B°
----- --------------
- - ---------- ----------
-------------
Ir" Ir
..........
1W IM
Se�hm a
Tab 3 —Work 'Plan
The required data differs depending on the number of vehicles Star uses to provide this
6
,@*am
service. The reporting requirements may change at any time. Star is required to complete all
Iowa
reports requested by CORR.
AccidentJlncident Reparting
Star's Operators will verbally notify Star's Dispatch immediately for all incidentslaccidents
that occur as listed below:
'0
Star's CORK Customer Service Interface will fax ar email to the CQRR Transit Coordinator
an accident/incident report within one (1) business day for the above listed
as
incidents/accidents that occur while Star is provi'dingCORK. transportation services
it
specified herein,
Removal of Operator from CORR Service Report
Star shall file a report to CORK within 24 hours of removal of an. Operator that engaged in
Work isprohibited conduct as defined in 9. Plan Vehicle Operators.
----- --- ---- 01 ------- -- ------- - - - ------------------- ---- -------------- - -------------- ----- ------ --- ------------------------------------
---------- - -------- ------- ------ -- -
- - ---- ----------
City of Round Rock - Americans with Disabilities Act (ADA} Paratransft Services Solicitation urnbcr 20m00i
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
Exhibit "B"
- - - - - - - - - - - - - - - - - - - - - -
......... MOIL ,&A
........... .
Shutfle
.. ..... ......
Tab 3,, Work Plan
Tab 3. Section 14. r Ia -Revenue Vehicles
Number of Revenue Vehicles and Spares
SLA All Safety Equip ent and Require ents for
All of Star's vehicles will be assigned a unique number.
same number as the vehicle. The GPS allows the C
Dispatchers to know the precise locatian of the vehicle.
other operating data,.
The GPS unit will be assigned the
ORR Customer Service Agents
The GPS software records trip and
16
Star Shuttle and its OSO Fleet Group are experts in purchasing and maintaining late model
vehicles. Star believes that Star's plan as set forth 'below meets or exceeds the requirements
of the RFP in all respects. All vehicles are appropriately equipped, nicely appointed and will
meet or exceed all Contract specificatians.
Star shall conduct checks on every vehzcle, including spare vehicles, at a frequency to ensure
In
all vehicles meet the requirements of CORR. All vehicles used to provide transportation
services under the Contract must, *
• Be equipped with the following safety equipment:
o a fully stocked, nan-expired first aid kit,
o properly maintained rechargeable ten -pound dry chemi*cal fire extinguisher,
and
o three folding reflectors with storage container.
---------------
----------- - ------- -------------- ------- ---- ----------- ----------
------------
City of Round Rock -m Aericans with Disabilities Act (ADA) Paratransit Services Solicitation Number 2OWO07
CONFIDENTIAL C 2020 Star Shuttle, Inc.
a Is 2
Tab 3 —Work Plan
Decals & Nurnberiralg
W 0 it 14
- - - - - - - ---- -
........ ...... fill
---- ................. ....
---------- . . ...... ..... .... ...... ......
-------------
..... . ....
..........
------------------- 3hutdir .............. Stu
No
WIN
Star shall place logo and/or Iettering on the exterior of every vehicle and designated spares
after obtaining written approval from CORR of logo and/or lettering. The following logo
and/or lettering is required.
• Unique Bus Number on front and rear of each vehicle,
• CORR logo, as will be specified on the front, rear, and sides of each vehicle,
• Service shall place "Operated by Star Shuttle" on each vehicle and spare.
Risk of Loss J Cost of Repairs
Star shall bear all risks of damage or loss of the vehicles, or any portions of the vehicles, not
covered by insurance. All replacements, repairs, or substitutions of parts or equipment shall
be at the cost and expense of Star and shall be permanent accessions/additions to the
vehicles. Star, at its expense, shall keep the vehicles in good working order, condition, and
repair, with allowable wear and tear accepted.
Fleet Plan -Designation of Vehicles (Make &Model}
All of Star's ADA accessible vehicles will at a minimum have,
Front and rear air conditioning.
• Rear and side windows tinted to the legal maximum.
• Lap and shoulder belts for all seats; Seat belt extension for ambulatory passengers
for each vehicle and one lap belt extension for each wheelchair accessible van placed
in service.
• There shall not be any obstructions on the floor that would impede the safe passage
of the Operator and passengers,,
• ADA-compliant mobility device securement system for all locations designated for
individuals travelling in wheelchairs or scooters,
• " in Securement devices must be ADA compliant and appropnate w"MW for use the
performance of the Contract, and. meet the vehicle specifications as published in the
Federal Register of September 6, 199I, 49 CFR Part 38, Subpart B, 56 FR 173, pp.
45757-45760}.
-- ----------------- -- --- ----- - - - - - - - - - - --- ----------------------------
--------------
City of Round Rock,* Amen"cans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20,ft007
CONFIDENTIAL V 2020 Star Shuttle, Inc.
70
Exhibit "B"
Y%.q -ADO
Star Shutfle
............ .. .
...... ...... ....
MGM*
Tab 3. Work Plan
• ADA ramp or Lift with a usable width of thiry-three (33) inches and length of fifty-one (51) inchesmeet the followingspecifications:
o The ramp or lift into the vehicle must be accessible to wheelchairs and
scooters or similar mobility devices.
o The ramp or lift, securement devices and slots in the vehicle must be able to
safely accommodate wheelchai*rs, SCooters and other mobility devi'ces that are
-Aa maximuof thirty (30) 'inches in width, forty-eight (48) inches in length
and a combined weight (customer and his or her device) of six hundred (600}
pounds minimum.
9 Nan -skid flooring.
• inchesFFifty-six (56) door clearance requirement.,
Tab . Section 15. oPlan —Vehicle ainteace
Star shall be responsible for allmaintenance and repai"r of- all vehi*cles (revenue and insure non -
revenue), to they are kept a safe, reliable, and 'in clean of
at pull-out shall have operable wheelchair lifts/ramp. Maintenance shall be performed to
&
original equipment manufacturer (OEM) standards. Vehicle maintenance shall be performed
in a timely manner and at the sole cost and expense of Star.
Elements of the aintenance Program
Star has included a Vehicle Maintenance Plan with this RFP that describes in detail how Star
ishall eet their Maintenance Program. This plan ncludes detailed descriptions of
between preventive maintenance service, etc. The Vehicle Maintenance Program includes
routine requirements for.
- - - - - - - - - - - - ----- - ------ - ------------------- Go --------- - ---------------------------- ---------------- R P q
City of Round Rock m Amencans with I)isabitifies Act (.A) Parairansit Services Solicitation Number 20-Q07
CONFIDENTIAL CO 2020 Star Shuttle, Inc.
71
Exhibit "B"
Star Shutfle
Tab 3 Work Plan
0 Preventive Maintenance Inspections
0 Preventive (Repetitive) Maintenance
0 Body Inspections
41 Safety Equipment an. 6"or Fire suppression system
* Texas state vehicle inspection and reLlistration
renewal
* Daily Wheelchair ramp / lift inspection
HV.AC inspection
Site Visit
Star welcomes and encourages site visits. Star has a
greater investment in plant, equipment and support
facilities than any of its competitors. This investment is
essential for efficient fleet and administrative operations,
security, proper vehicle maintenance and recruiting and
retaining the best possible mechanics and personnel.
Z$
Facilities Plan / Austin Location — Exhibit 6
The Austin facilities are more than sufficient to accommodate the number of staff,
management functions, and'vehicle storage and maintenance required under the Contract.
All activities occurring at the facilities, including vehicle maintenance and fuel storacre
b -)
comply with all lie deral, state, and local safety requirements and laws including but not
limited to fire codes, building codes, OS.HA and state of Texas requirements, and
environmental regulations. Star has included a detailed Facilities Plan in .Exhibit 6.
City of Round Rock - Americans with Disabilities Act (A.DA) Paratransit Services Solicitation Number 20-007
CONFIDENTIAL (0, /2'020 Star Shuttlel Inc.
Exhibit "B"
* . . ...... .......
woo
............ ..
---------- tarSe hutd
Tab 3. Work Plan
.... ... .. .....
Vehicle registration and License Plate renewals
Vehicle registration and license plate renewals are the sole responsibility and at the sole cost
of Star. This includes timely completion of state inspection, the application for the
registration and license plates.
ff to
Vehicle Servicing and Cleanliness
Vehicle Operator Pre -Trip and Post -Trip Inspections
Pre -Trip and Post -Trip Inspections are described in Star's Vehicle Maintenance Plan and
also under Operator's Responsibilities in Section 9. Work Plan —Vehicle Operators. Star has
a process in place as described that prescribes how the vehicle Operators will perform and
document their Pre -Trip and Post -Trip Inspections and how the issues discovered shall be
addressed,
Vehicle Records
Maintenance Personnel Training
Star has tremendous experience in operating maintenance shops for light and heavy
passenger vehicles. Star has the facilities, equipment, personnel, experience, knowledge and
in resources to run a first class aintenance progra Training is discussed detail in Star
Vehicle Maintenance Plan in Exhibit 3. Training and certification of maintenance personnel
for all vehicles shall be the responsibility of Star.
- - - - - - - - - - - - - - - -------------------------- ------ ---------- -- -------------------------- --------------------- - --------
--------- - - ---------------- an
City of Round Rock - Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20-Q07
CC}NFIDENTIAL O Shuttle, Inc
73
Tab 3 —Work Plan
Maintenance Oversight
E x h'I'bl"t ......... ....ti
------------
ANIbR elks
.......... via VW
--- --- ----
. .........
................
•............. .
. .............
---- - --------
Nam
uttle0
-
CORR shall have i*mmediate and uunrestricted access to Star's supplied CORK vehicles and
equipment, all current or archived maintenance records for such, and shall have access to all
areas of the facility during planned or unannounced visits. CORRregular may conduct audits
if maintenance files, inspections of vehicles, equipment, facilities, and any activities
performed by Star.
Removal from Service
II
Vehicle Maintenance Plan Included in Exhibit 3
isincluded Star's Vehicle Maintenance Plan in Exhibit 3 which is submitted with this
Technical Proposal. The Vehl*cle Mai"ntenance Plan descri*bes in great detail how Star
currently meets and shall continue under the new contract to meet our Maintenance Program.
The Table of Contents of the Vehicle Maintenance Plan is included here and the entire Plan
is included in Exhibit 3.
0V&%TjUUWU~ ---------------------- --- ----- ---
---- -------
- - - - - - - - - - - - - - - - - - - - - - - --- - - - - - - - - - - -
City of Round Rock Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 2fl�007
CONFIDENTIAL fl 2020 Star
Shuttle, Inc.
74
a �v
-------------
--- ---------------------
Ar
.. ..... .....
19MR
..... ...... ..........
... ........
ON----------- ------ -
OF
Exhibit 3.
Vehicle Maintenance Plan
Contents
WTabIork Plan
Vehicle MaO
intenance Plan . 9 0 0 * 0 0 6 6 9 0 0 111 9 9 4 * 0 V * a # * 0 0 0 4 0 a N 0 o o x a 4 0 a 0 o 0 0 4 o * q 0 0 a * * 0 0 0 0 0 * * * * 0 9 9 a 4 6 0 0 0 9 0 9 0 0 3
Role of the Operator —Pre-trip andPost,,mtriplitsvectilis,,,,11144got180*9114;*40416** 3
IV olPre-trz*p and Postatrip Ins-ecti'ons -� Procedure to Ensure Reqia'ored Repairs are MadeINa0X_
Vehicle Maintenance Personnel and Plan . to 000 0*0 011314 too 000 9 to got 099 466 064 999 for 909 #00 ao*ot ats$ 4
reventz"ve •MalntDefined... .4101 1004 *11110 09pr 40# *110 *Is's 1016* 40,440 4099, 161119 also **at 004 too 941111 94404
.Predl*c tive Ma in nan eft n ed . * * a 4 a 0 4 6 0 9 * 0 9 0 0 5 0 # * 0 * * 0 is 1 4, 0 9 0 0• 0 0 0 9 9 * 0 0 11 0 4 0 * 9 4 •44 a 0 * a a 4 9 9 0 4 0 * 0 0 4
Vehl*cle Preventivlrn ,r i ar i c e A ch*vt-*ti*es & Schedules . 9 4 41 0 0 0 6 9 9 0 * 94 * V * 0 00 4 0 0 0 4 0 0 0 9 0 6 0 a 0 4
n I 1 0 Is Ir 0
otar . s CORR Preventive maintenance ProQrrani Cotopli*es wigth FMCSA Requirements.99
"-ft 00evennve Mai'ntenA, ,,D" E PM S 5
Detail of Oventl*ve aiteance Schedules...*** 4119* 044 000 009 011110 of* too &4ket V AWarticla Maintenance — Mij'nor r & MaoR,,,azers,. 99 a00 04,0 09 a60 * 90 000 9 *n.19 Q, 0 0 •41 0 0 0 4 0 0 0 9 0 0 0 0 4 9 0 1 IN a 0 10
,pairs... 000 000 000 but 000? a** 9*0 so$ too #** 404 0116111 two 90* 06*
t-"* 10
I Ires, .
•
the* * n
and i ransiission w Serce and i"tebulldii-ig... 008 000 040 10194, V V V 060 000 020*000 too 6*00 6*4 **$a 10
Eni
i es•
incr issions *If# 2100, *** of& 000 *** a *41 visit 0#0 **9 #60 4141f too 1119* 11*4 108111 *00 lett 180111 0011 4060 of 4000 911100-64, 409 10
,0AXhL IPA&•
Bodv R�onaJorsfor Cuo"RR Vehicles*111 ... ... 0609 606 tot,•
000,•
000 646 044 own 000 640 *** 060 04* 4*6 11t* 000 ass*09 11
W 16�
*lcle u't'eanliness and Dai'lly Seryice, . 6 9 * 0 6 9 0 a 9 9 9 6 0 0 t 0 4 0 0 0 4 0 * X % 4 0 0 a I I
11 Ir
o i t th ly Deta1*1 Clean i1
lng W 0 4 0 6 0 0 0 9 9 9 0 0 0 9 0 6 0 0 4 4 a
0 0
Warranty Adinini.stration. . R 4 0 0 0• 0 0 •2 0 O.0 8 6 6 0 0 # 0.6 0 6 0 2 0 4 0 0 0 0 0 0 0 It• 6 9 9 b 9 9 9 0 a t 9 0 • 4 4 0 12
M,a W'"41 12
otore Room and rts Inventory. m"ain t Oversi"gh t w- A ccess to CORR Veh 1'cles & 3 tar Faci'li"ti"400 0,utliori`ty to Remove Vehiclefi-,voin Sen;ioce. 0 0 0 0 IN 0 At 0 6 4 8 6 000 0 4 0 0 0 0 64 0 0 0 `0 0 0 0 0 6 4 9 * 0 0 4 6 * I * 4 0 4 0 9 9 12
0
I owing and X'ecords qf S-enlioce s 060 goit 0*0 44*000 13
rim t00 9•• b0•
10 g W1 ng•
13
Records andRonorting of SeiTice Calls... go* Not *on 000 004 0*0 goo 4*9 gie* 606 4*0 *to **a 0#0
13
ell
Tracking Miles between Road C4" ;ails 0 6 Is 15 0 9 40 19 0 0 10 0 6 0 go 9 It 4 0 0 131101% 000 1666 *1040 09V looks 411100 411991 1099 41110 4901 *60
13
WIR
A
Star's Vehicle Maintenance st eni VA WS) 4 0 0 0 4 0 0 0 6 16 4 0 0 0 9 0 6 0 6 4 a 9 0 0 0 * 0 0 x 10 6 6 41 4 6 0 0 0 0 9 9 0 6 0 9 0
13
Status "6 " Vehicles Cannot be Diarlp"atched.
13
•
Vehicle Mal'idenance Records and
intenance Personnel & Mechanic 'i"raining. 6 0 0 0 A e00 4 0 0 4 00 0 a 1 000 004 9 0 0 9 a 4 4 o 0 0 00 0 a 0
14
I ff in
Maintenancjepanazeinent and Staff.. * 6 4 * 11 0 a0 * 0 a a 6 9 9 9 4 4 0 0 a 4 4 0 6 0 0 0 * 4 4 * a! 6 6 0 9 9 9 * 9 # a 0 0 a 0 0 # It 4 0 14
%I.ff OX30
AVV& IQL Affir A
of--ainteiiai-ice,)'raj^j^*90660 048 0*26#0000 **&Ifoo %V*09* 0*0 060409901 *0041111 000 000 icla to Mechanic Ratl00.1010 009*50 004 *99 ***$*a 00*000 too 446 092 *60 0*646 14
k 4
Mechani`c Screening, H"tring and 0 6 4 It 10 It 0 Is 10 0 9 a 0 9 0 * 4 0 0 8 01 6 0 0 0 0• 2 0 0 0 0 9 to 4 0 4, 41 a 0•IP a 111 0 0 Is 11 6 4 4, 14
15
Mech a n ic i aini ng . 6 0 a 4 6 9 9 0 0 0 # IN 4 0 000 0 0 9 4 60 a 0 a 9 9 6 * 9 41 0 9 9 0 * 0, 9 0 0
lffl�"
ii/b*
15
i -ran ng Mair ntenanctasonnel 6011.i'laining a nd Use of Checklistsopy o.. 0440*10 604 *081 **9 $00 011110 #silo 066 got 0*10 gos, 0 * 0 6 1 0 9 * 4 is 15
------------ - - - --- ------------------------ -------- --------------------
------------
---------
City of Round Rock w Americans with Disabilities Act (AI)A) Paratransit Services Solicitation Number 2Q-0Qi
K
UuNFI.'I'JENT' A
L C 2020 Star Shuttle, Inc.
3
r.4
75
--------------
Mix
E hl"b'I't
----------------
---------------
.. ..... .
XF
...... .......
------------- t' Shuttle"
............ . .............
MEW
Tab 3 —Work Plan
J-" a
Front End, j ires, FYheels and Steeriong.40 ,,, 4*0 04# 00,01 46*19 *00 094 It# 066 004 to* $040 #of too 090 see top 0990 15
ssuance of Logirsu & Brake Lathe... ... *to 940000 *to 009 0*0 000 6#0 see go* 0#0004 *to GOP 400 044009 40* *006 15
raining in Pronrietary inostI*s eve.91116 $410 404, #414 10#0 64* son 060 *** 844 000 00* sonar W
10 .5
trues and Transmissions ® Level 2.40. #If* too 0,910 SO@ Olof 10010 Is** file too 009 av* GeV *00 000 00* *94, 000 16
Level 3 ro'o
� Advanced Tubleshootlng logo 40* 910$ #109 4010 000 **a too sell *as #*o9*10 0 # 0 060 40* *9`0 046 10001 *00 16
,)noD Sa ety Plan oc iraining... #on**O, 1*16 *to*OIo, 000900 000 go& too too 669 ***too 4#0 16
M f
ForkLift rainin • • • go. too *100 OtIP 4004 *66 *00 *110 *GO Q, 04 o t o 4465 so$ *100, 100t 4689 966 00* If** 9041 too go* a** 0000 '009 som ope v16
Scaffold TriG ing
n - , 0 * 0 4 * 0 2 0 0 0 0 0 0 * 0 *a* 9 9 9 6 10 9 0 * 0 toe 6 0 0 0 6 a 0 0 0 t 0 0 * 0 0 0 0 0 0 $ 164 0 0 Q * 0 0 0 0 0 0 9 a *IPIP # 0 0 0 & 0 a** 4 0 4 0 * 0 * 0 17
- -- ---------------------------------------- ----------------
----------
City of Round Rock s Amen'cans with visabilities Act (A--DA) Paratransit Services Solicitation Number 20mOO7
CONFIDENTIALU 2020 SShuttle, c
76
An RM ARA A A MARA&
.• . . . . . . . . . . . . .. . .
X F-
........ .... .. ::.:. - .......... I.. � .%.
. ..... ... .. ..
Sta Shutde
............
.... ....... .
rre 4 Is
Tab 4 —Staffing and Project Organization
4� An AM a a
--a- and
TAB 4 5taffing P"Olh'roject 0rgaFJiz;aM-t'iUA&111kn
Organization
Introduction4w Pr0,0m6JeAmkct Leadership
The CORR Paratransit Project is organized under a team aFImproach by fanction and physi*cal
Itlocation. Vehi*clesvehicle operations, routine maintenance, vehicle cleaning and refueling,
Operators and behind the wheel training are all under the auspices of the CORK Operatians
Manager in Austin, TX.
COR.R 0a#0ON reservations, dispatch, customer service, and required reporting are under the
auspices of the CORR Customer Service Interface located in the Star Call Center
Operations Support Offices (OSO) iSan Antonio, TX. Additionally, senior project
management, insurance, risk &safety, HR, recruiting and training are under the auspices of
the General Manager in the Operations Support Offices (OSO) in San Antonio,
Pao&
'Depending on the nature of the need or subject matter, the CORR Operations Manager and
Ir
the CORR Customer Service Interface work directly with each other and with the CORK
General Manager or the OSO expert such as the Director of Recruiting &Training, Director
of Risk & Safety, HR, etc.
Customer
Service Interface
(Hillary H peThe CORR Customer Service Interface um el) is the,, rson who i*nterfaces on
Dbbehalf of Star with the COINDJ%. Transit Coordinator and Personnel. Additionally, for
any issue that cannot be resolved by Hillary, Hillaryv or the CORK, Transit Coordinator or
designee can directly contact the General Manager Abbey Walker. Both Hillary and Abbey
will attend critical meetings, city council meetings, public forums, etc.
Agam 0% lftAam. Anafts. 0 � Aon& AM *b*1*t8 R=Portina-akg RespMAG&onsi i i ies
Operators
16
IMM&6
The Operators report to the CORR Transportation Supervisors and CORR Operations
Manager.
Transportation Supervisors
Manager.The CORKTransportation Supervisors report to the CORR Operations
Manager
Operations
The CORR Operations Manager reports to the CORR General Manager, VP and CEO,
--------- - ---
-- ---- -------------------------------- -------- - --------------------- - ------ ----- -------------------
City of Round Rock a Americans with Disabilities Act (.A) Paratransit Services Solicitation Number 20g-Oa7
Ok...I.-UNFIDENTIAL 2020- Star Shuttle, Inc.
77
EXiilblt "B"
Tab 4 —Staffing and Project Organization
0
daL
Customer Service Agents
4k
IVA
tar
m6lathe-
-a-6-6- .. ........
6'5;55 Shutd
-- -------------- ---- e
Wlwq
.. ..........
DD
The CORR Customer Service Agents report to the CORR
Customer Service Manager
Interface,
Customer Service Interface
CustomerThe CORK Interface reports to the General Manager.
aasft� _mamffih,
General Manager and VP
The General Manager and VP report to the CEO,
OR Paratransit rjct Teamrs
- ----------------
City of Round Rock ve Americans with Disabilities Act (.A) Paratransii Services Solicitation Number 24-007
CONFIDENTIAL +� 2020 Star Shuttle, Inc.
78
...............
Swr
Shuide..�,
Tab 4 — Staffing and Project Organization
.............. ................
. ...... ........ .. .......
................ ww:-:w�
..................
..........
............
......
..................................................... ....................... .................................................. ..................................................... .... .....
.............. ....
... ....................... . ..
..
.. .II................
City or"Round Rock - Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20-007
h !
CONFID "N'I"IAL(Od 2020 Star Shuttle, Inc.
79
Exhibit "B"
" " I
Tab 4 -Staffing , ing and Project Organization
dmftk Mob
R 0 cora ioan-dm's Tedm CU-1,41tact la-akforsr-""a"ImLtion w t n v m v
FIRM R
I loom a!!
WOOD
------ ------
------ - ----
..........
.......... .
. ........... ..
qRRRRRRR Star Shutde
individuals The following make up the CORK Operations Team. These
individuals are currently working on CORR operations under the current
contract and will also be assigned to the proposed new contract. Their
Primary Work Assignments are set forth below..
A*bbey Walker — CORR.General Manager
4
Office 512en479e*8*100,, ext. 1561 ce11210-559-6832
Pam Meadows — CORR Operations Manager
Office 512-928-8896 ext. 404; ce1151?-809-6132
Hillary melr-w CORR Custo er Service Interface
Office 512-479-8100, ext. 244; cell 210-908-1910
Loretta Gonzalez — CORR Customer Service Agent
Office 512-479-8100, ext., 243
Ruth Rivera — CORR Customer Service Agent
Office S 12-479-81 ext. 241
Dantoine Churchman — A.M. Transportation Supervisor
Mychal Harris — P.M. Transportation Supervisor
Ken Donaldson CORR Austin Shop Foreman
Rhonda
McCartney — CORR Administrative Clerk
99906,16 Operations arisQLdftW k Assgn en s
Por it
1.0mis CORK General Manager -Abbey Walker
d,
exempted fro
disclosure to a third
8,
Abbey Walker, the CORR General Manager splits here time between Star's Austin facility
and Star's company offices in San Antonio. She ensures contract compliance and the overall
effectiveness and success of the CORR Paratransit Project. She must be thoroughly
Contract,knowledgeable in the technical and legal requirements of the CORR the Federal
--------------- -------- --------- - - ----------------
---- ------- - ------- ---- - --------
City of Round Rock - AmefiCans with Disabilities Act (,A.D,A►) Paratransai Services Solicitation Number 20mOQ7
CONFIDENTIAL C 2020 Star Shuttle, Inc.
0
00
----------------
--- 10
.. . ........... . .
.............
....... .. .. .......... ...
........... ..
Star Shutfle
..........
---------- .... ....
-- - --------
Tab 4 w� Staffing and Project Organization
and ADA requirements referenced in the RFP, and Star's policies and procedures. She
?A
oversees insurance requirements, accurate and timely invoicing, accounting and payroll. She
01
also is available as a high level resource and contact for CORR personnel. She is available
It
for any contract issues or emergencies as needed.
CORK Paratransit Operations Manager —Pam Meadows
Hummel
CORR Custo er Service Interface —Hillary
Any operational changes that need Co be implemented are first approved by the CORK
Customer Service 'Interface, who in-turnbn*efs the CORR Operations Manager and the
CORR Custo er Service Agents. TheCORR Operations Manager is responsible for briefing
all es Operators on the o erational chaService%wewhile the CustomeService Ajaents di'sPatch
communications with Operators while in the field or during assignment times.
The CORK Customer Service Interface is Hillary Hummel, she has been with Star Shuttle
for 5 years and her resume is included Tab 6. Qualifications.
--- ----------
------------- ------ - ------- - -------
City of Round Rock,, Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20g007
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
81
.m,d&* Is
Tab 4 —Staffing , ing and Project Organization
...........
MemeO RUN
..........
... .. ... .....
Star Shutd
----- -------- ........
..........
y.
......... .. ...
.... ....... .
CORR Customer Service Agents — Loretta Gonzalez and Ruth Rivera
Loretta and Ruth are located in the CORK Call Center in 'San Antonio and are physically
located adjacent to Hillary Hummel the CORR Customer Service Interface.. The CORR Call
Center is a designated area within the Star Shuttle Call Center. One or more large screens
are dedicated to CORR operations and at all times display in "real-time", the location, speed
and direction of all CORR vehicles.
Experienced CORR Customer Service Agents ensure efficient routes and on -time
performance. CORR Customer Service Agents must have a demonstrated knowledge of:
- ------ ---------------------------------
----------
I - - - - - - - - - - - - - - -
City of Round Rock - Aericans with Disabilities Act (ADA) aratransit Semices Solicitation Number 20W007
CONFIDENTIAL O 202q Star Shuttle, Inc.
f.
EL To a
--- ---------- APML
. ..............
..... ..................
tar Shutde
..................
Exhibit " B "
-AL-A. 0 a CtOrganizationTab 4,mmStar4"'To'ing and Proje
• Radio use procedures, codes and
'A- A
etiquette
• Accident and incident response and
reporting procedures
• Time scheduling for pickups and
ultimate destination
• Da1*1Y rreports andtrip
documentation
Loretta Gonzalez' and Ruth Rivera's resumes are included in Tab 6. Qualifications.
CORR A.M. and P.M. Transportation Supervisors Dantoine Churchman and
M ychal Harris
Star's A.M and P.M Supervisors will perform the following functions:
a) Respond promptly in person to all accidents and investigate accidents 'involving
passengers onboard the vehicle. In emergency situations, the Supervisor is
%0
responsible for transporting the passengers to their destinations.
b) Ensure that all Operators are adhering to all satety rules, policies and atandards
required i"n the RFP or by Star. Thev must cond Fuct unannounced 01%erator checks for
2;
valid driver's license, Star ID, uniform and grooming standards and compliance with
the terms of the CORK Contract.
at 19
c) Check that all Operators are driving safely and providing the necessary assistance
to all passengers.
d) Conduct random checks on every vehicle to ensure they comply with the terms of
the CORK Contract.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -------------------------- 7- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ------------- ------- ------
C 4 ��undR��k
-7Wity of w Americans with Disabilities act (ADA) P�r�tr��si$ S�r�i��s ��ti�it�ti�� Niumber..,.O 007
GONFiDENTIALU' 2020 Star Shuttle, Inc.
Tab 4 ==me Staffing and Project Organization
-------------
---- - - - -------------------
------------
----------
............
.............. ...... I .... ..
.. ......... ....... .........
.... .......
Star Shutde
..............
----------
e) Assist in the investigation of passenger complaints, ensure on -time performance,
*identify potentially unsafe operating conditions, and ensure the overall efficiency of
day-to-day operations.
CORR Austin Shop Foreman -Ken Donaldson
CORR Administrative Clerk — Rhonda McCartney
COR u ort Tea Contact Inor tion
- ----- --- ------- - ---- --------- ------
City of Round Rock • Americans with DI*sabi'lities Act (.A,DA) Paratransat Services Soiicitation Number 20-001
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
i Ill ------------ .: : :.
NMI Im
MRSHF)
-------- --
...... . ....
- ---------- ....
.. ...... ..
Star Shutfle
..... .. .....
-- -----------
Tab 4 —Staffing and ProjectU"�'k rganization
OfficerJohn P. w1,1,alker---t, CEO / CORR Legal Compliance
d%daw
Ottice 210-581-9990 ext. 175; cell 210-669-5800
Austin Walker —Vice President / CORR Fleet Purchasing
Office 210-581-9990 ext, 174; cell 21d-452-39$6
Savannah Fernandez —Director of Risk &Safety
Office 800-341-6000 ext. 152; ce11210-900-0990
Betsy Kennedy — Director of Recruiting &Training /EEO Officer
Office 80Q-341-6000 ext. 159; cell 210-488-3833
Christina Casas — HR Generalist i CORR DBE Officer
Office 800-341-6000 ext. 154; ce11210-313-7391
11
Melanie Camarillo —Call Center Manager
a
Office 800-341-6000 ext. 101; cell 210-438-3833
Trainer
Richard Santos — ADA Operator
Office 210-581A990 ext. 153; cell 214-316-5957
Laurence Alberts OSO Accounting Manager
Paratransit Contract Financial Records)
Office 2101w341aw6000 ext. 162; cell Z10-862-1187
CORR Protect Support Team
Star Shuttle's
Project Management
Supervisory Tearn
is proprietary
information and./or
trade secrets to be
exempted from
disclosure to a third
party,.
(Responsible for keeping CORR
-------- ---- ---�'�x���ransit--------------- - - - - - - - - - - - - -
Catty of Round Rock -,- Amen"cans with Disabilities Act (ADA) Services Solicitation Number 24aQO7
CONFIDENTIAL Oc 2020 Star Shuttle, Inc.
85
Exhibit "B"
0
Tab 4 —Staffing and Project Organization
NOW
----------------
..........
.. ............... ..
--- - - -----
star S.,jh-utde*
Star Shuttle President/Chief Executive Officer (CEO) — John P Walker
Star Shuttle Vice -President —Aust'l'n Walker
------------------
-----------
City of Round Rock -Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20-OQ7
CONFIDENTIAL C 2020 Star Shuttle, Inc.,
ti,
. ........... .................
.... ..... .... - ..... ....
...................
Star Shutd
-
-----------
Exhibit
"B"
Tab 4 —Staffing and Project Organization
• Review financial statements, sales and activity reports, and other performance data
to measure productivity and goal achieve cnt and to deterrnine areas needing cost
improvement.reduction and program
The VPmust be an acti*ve listener* a great coach and developer of human potentiallse pathetic1 -&reliable; responsible; safetyaware;planner; a strategic have technical aptitude
to comprehend complex technical topics and specialized information; able to perform
systems analysis; work under pressure, andmake critical decisions. The Star Shuttle WalkerVice-
President is Austin and Resume is under Tab 6.
a
Star Shuttle Director of Risk and Safety — Savannah Fernandez
The Star Shuttle Director of Risk and Safety is responsible for providing oversight and
guidance to CORR Operations Manager, Operator Trai'ner, Fleet Manager, Shop Foreman,
Operators.It DDispatchers and The Star Shuttle Director of Risk and Safety creates and
implements the Paratransit SystemProgramwwithth input from the Star Shuttle Director
of Recruiting and Training,
The Star Shuttle Director of Risk and Safety 1"S also resnonsl*ble for ensuring that Star
iShuttle's Paratransit divisionn s up-to-date on the latest safety Additionally, the
Star Shuttle Director of Risk and Safety coordinates the Safety Award Program, Drug and
Alcohol Prevention Program, the System Safety Plan, and other related safety efforts. The
Director of. Risk and Safety must attend the annual FTA Drug &Alcohol Seminar.
The Star Shuttle Director of Risk and Safety is Savannah Femandidez-ff, she has 20 years of rl*sk
J'W'and safe mana4p-ftk-eri*ences years of which have been wl*th Star Shuttle,and her
ty %We ent ex7 wf.
Resume is included under Tab 6. Qualifications.
of Star Shuttle Director Recruiting and —Betsy Kennedy
is The Star Shuttle Director of Recruiting and Training responsible for developing a
comprehensive and consistent Plan for developing job descriions, profiling model
Pcandidatestraining on all levels and developing human otenti'al and careers. She is an
'N Itexperienced recruiting professional, and i*s responsible for 1"denti*fyi*ng potential recruiting
V 0i
sources, advertising, recruiting, screening, hiring, and on -boarding. This person s also
------------
----------- ----- --
----------- --------- -
City of Round Rock -americans with Disabilities Act (AD,A.) Paratransit Services Solicitation Number 20-0U?
CONFIDENTIAL fl 2020 Star Shuttle, Inc.
Exhibit "B"
10
Tab 4—Staffing and Project Organization
.Ran&
.... ...... - -----
-Now..
.. ...... Aft
I Iona
--- ------- --
......... . .
........ ....
Str Shutfle-
...........
- ----- wWYI
responsible implementation
for and oversight of Star's of on-line employment
applications and applicant tracking system.
Star Shuttle HR Generalist and DBE Officer —Christina Casas
Star Shuttle Accounting Manager - Laurence Alberts
- ------ -- - ----- - -- -- ------------------ --- - -------- - ------------------ -- ---------------- --------- - ------------------------- Ci of Round Rock -, America s with visabilities Act {,ADAj Paratransit Services Solicitation Number 20a4Q7
CONFIDENTIAL O 2020 Star Shuttle, Inc.
- --- Exhibit "B"
- ----------- .... wr .............. ...
........
M qM
..........
ftl� h e U
................Tab4on"Stattin"andProject C?rganization
f rSanchezn er nniStar Shuttilom Fayru ag
9 Conduct verifications of employment*
• Prepare and balanceperiod-end reports, and reconcile issue payrolls
to invoices;
and
• Complete, verify, and process forms and documentation for administration of
benefits such as pension plans, and unemployment and medical insurance.
Jennifer has been with Star for 7 years and her Resume is 'included under Tab 6.
Qualifications.
------------------------------- ---- - --------
------- ---- ---- - - ------------- ------------- ------------- ----- - - - ------------------------- ------ - ------
----------------- --------------- - ----------------
City of Round Rock • Amencans with Disabflieies Act (ADA) Para#ransit Services Sol ie-,,%itation Number Z0A007
CONFIDENTIAL O 2020 Star Shuttle, Inc.
Exhibit "B"
ti
- ------------
"Own .......
.................
... .........
-----------
m%*..*.*.:...�-;-:.-.-,.......,-.
Tab 4 Staffing and Project Organ*izabon
Star Shuttle Fleet Manager —Richard Unger
tr-M uv,,ft n P- ro"O" k j e c Pp rersu,nnel
ank R Ad d'ist i*A a t S u o rt moo'k
CO KON
10
.0% 0% 1& Aft 4&4& O%L -AMON aft Mae& loft O%k I V * 4. tft .0% odu Vft I es A
party.
6iSV G11Y V %0 %4 &AJ&JLA4-AAdLA"&1&& %f& %P4b *or* N&kdJW Ank"a aw"r- 9 IWAW MW AM W M 4M 40 �W W-W Wr W IRW MW Wo
various jobs vary, but experience is also an important factor in determining a candidate's
a., uialfications for a Particularjob.
Support Team Structure and Depth
important
It is extremely to note that Star Shuttle's operations
management team has unparalleled "hands-on" experience and
professional commitment, as many supervisory team members started
w' 1
party..
- -------- - ---------
----------- 0 -- ------ -- --- — — - ---------------------------------- ------ — ----- -------------
City of Round Rock m Americans with Disabilities Act {A) Faratransit Services Solicitation Number 20-007
CONFIDENTIAL OC 2020 Star Shuttle, Inc.
is
MJHUSAIVOML� ......................
..........
Star Shutfle
..............
..............
Tab 4 %,m Staffing and Project Organization
with Star as vehicle Operators. The Star operations management team has hundreds of
collective years of contract scrvice experience,
The highest levels of Star's decisionmakers are readily available to meet with the City of
Round Rock at amoment's notice. This practice has been a major feature of Star's contract
success.
- ------- ----------------------------------------- - - --------------- ---------------- --- ----- - ------- ------ --- - - ------------------------------
------------ ---------------------- ---------- ------
City of Round Rock = Americans with Disabilities Act b pi) Paratransit Services Solicitation Number 20m007
CONFIDENTIAL 6 2020 Star Shuttle,
Inc.
91
Exhibit "B"
Tab 4-Staffing and Project Organization
[This page intentionally blank]
Stu u e*
-- ----- -- -------------
-- ---------- ------ -------------
------------------------------------ ------------ ----------
City of Round Rock • Americans Frith th Disabilities Act (ADA) Paratransit Services Solicitation Number 20p007
C(�NFIDENTIAL 2020 AV41 Star Shuttle, .I.nc.
92
Relevant Corporate Experience
MOW
56 Years in Transportation Enterprises =§Cj . mi
Star Shuttle's Walker Group companies have successfully provided
transportation in vans, mini -buses and full size motor coaches for
both ambulatory and mobility impaired persons in numerous cities
for 56 years. T'he professionals in Star's Operations Support Offices
�OSO) have dealt on a day-to-day basis in the areas of fleet management (purchasing, vehicle
,i'egistrations, taxes and titles); safety (Operator training, insurance, risk management and
environmental concems)- and human resources (reenjiting, interviewing, training, benefits,,
opal employment opportunity and afflin-native action, background checks and dni9 testins-tl
and other elements of transportation enterprise management.
Results/Impacts.- Star successfully helped CORR startup their own transit system and
proved that the City and its contractor can work closely together and improve the lives
of Its citizens. The CORR has found that due to Star's responsiveness and high levels
of passenger service / satisfaction, provided the best overall value to the City.
VIA Metropolitan Transit Authority — VIans Service
In 1992 Star Shuttle was awarded a VIAtrans par atransit contract by VIA Metropolitan
Transit Authority. The most recent contract that Star Shuttie operated for VIA (2012 — 20 1 8)
included 230 daily routes; and approximately 1,200 vehicle hours of' service N'Tonday
throucyli Frida-y and hundreds of hours on weekends. Star has successfully completed over
100 million miles and hundreds of thousands of hours of transit service for VIA community
of persons with disabilities. 'The value of the last 6 year contract was approximately S75M.
Star's last contract with'VIA ended December 3 1 , 201 S. Resilts/a mp acts: Star successfully
transported millions of Atrans passengers over 26 years, freeing up caregivers and
providing freedotu of mobilltv to persons with disabi.it es. Star brought the VIAtralls
service in tinder VIA's budget for at least the last 10 years (2008-2018).
City ol"Round Rock - Aniericrans with Disabilities Act (,kDA) Paratransit Services Solicitation Nuinber 20-007
CONFIDE. rr1.AL 0 2 02. .0 Star Shuttle., Inc.
93
.•. . . . .....................
Exh'ibi't "B"
-------- ...... ...........
Mul
.............. .
Shutde
Tab 5 Related Experience •.� . .
University Hospital System
City of San Antonio Aviation Department —Airport Garage and Parking !Shuttles
Secondly, Star provided and continues to provide Supplemental Services, when requested,
to shuttle public and/or employee parking patrons between the airport terminals and the
parking lots at SAT, Star Shuttle has operated up to nine minibuses for these services. Star
was recently awarded a contract extension of Contract #4400003249 and #61000014848 by
the City of San Antonio to continue this portion of the service.
---------- ----- ------ - - -
---------- "40-0 - ANN ------
City of Round Rock ,& Americans with Disabilities Act (ADA) Paratransit Services Soticitafion Number 24-a07
CONFIDENTIAL Oc 2a2Q Star Shuttle, Inc.,
_.........,__ Exhibit "B
=1 Shuttle Tab 5 Related Experience
Pre K 4 SA — School Bus Services
Star is currentl'y o Iperatir[a .Pre-K 4 SA school bus service for the City of San Antonio. Star
has provided transportation solutions for a brand new program, starting in 2013, and were
chosen based on our proven track record of providing safe transportation. Star has provided
a high -quality and safe transportation solution for the Pre- K 4 SA program. The relevance
for the ORR- is that it takes a high degree of care and sensitivity to safety transport 4 year
olds on a daily basis in a regulated environment. Star was awarded a contract extension in
21 0 1 S.
Three (3) Relevant References — Similar Contracts
The followina are 3 relevant references of current or, recent contracts that are similar in
tll
natire. Star has hundreds of clients and additional references are available upon request. See
also Attachment B Reference Sheet.
------ ---- -------------
....... ..
q
W.. p
fl... N
.... ..... � . . .... ...
...... ...
. . .. ......... .... .
.w.
Nt
•
8
It of Round Rock �20I2-res et Current Fleet: 7 mini -buses Ms. Edna Johnson
and Rock Transit Mon -Fri. Transit Coordinator
Paratransit service for the City of Round City of Round Rock
Rock 2008 Enterprise Drive
Round Rock, TX 78664
Phone.- 512-671-2869
e'ohnson�(�,,roLin.fir ocktex-ci,.00v
... ...... . ........... ---------- -------------------
VIA Metropolitan 1992-2018 Peak Fleet: 150..--- 185 vehicles Mr. Albert Gonzalez,
'
Transit Authority; 4(26 .7 days per week Contract Admimstrator
VIAtrans consecuti-ve :Annual Miles: 711201000 1720 N Flores
Trans portati on Smicesil years of Annual Hours: 340,000 San Antonio, TX 78112
contract Aimual Passengers: 700,000 Phone 2 10-'362-2408
awards) albert. ,gonzalez nfo.net
City or"Round Rock - Ainei-icans with Disabilities Act (ADS.} Paratransit Services Solicitation Number 20-007
CONFIDEN"FIAL 60 2020 Star Shuttle, Inc.
95
- aw
Tab 5 — Related Experience
otu S utde
It
individual Experience for Personnel who will be Actively Engaged
in the Project
Star has a (--"ORR Project Team that has extensive public transit ADA paratransit experience.
The following individuals make up the CORR Operations Tearn and will be actively engaged
in the Project. These individuals are currently working on CORR operations under the
cuiTent contract and will also be assigned to the proposed new contract.
Abbey Walker — CORR General Manager, 15 years
Offiice512-479-8100 ext. 156: cell 210-559-6832
1 1
Pam Meadows — CORR Operations Manager, I I years
4_� I
Office 5 12-928-8896 ext. 404; cell 512-809-6132-
Hillary Hummel — CORK Customer Service Interface, 5 years
ext. 244, cC-1112-10-908-1910 Office 512-479-8 1001
Loretta Gonzalez — CORD Customer Serice Agent, 15 years
Office 512-479-8100, ext. 243
Ruth Rivera -- CORR Customer Service Agent, 21. 1 years
Office 2- 7- 100,, ext. 241
1
Dantoine Churchman — A.M. Transportation. Supervisor, 5 years
Mychat Harris —P.M. Transportation Supervisor, .3' years
Ken.Donaldson — CORR Austin Shop Foreman, 7 years
Rlionda McCartnev — .R-R Administrative Clerk, 7 years
W
City of Round Rock - Americans with Disabilities Act (ADA) Paratransit S nrices Soh'6tationlNumber 20-00"?
("'ONFIDENTIAL 2020 Star Shuttle, Inc.
96
Shutde
... ... .. .....
.. ................. -----------cf
-
Exh'lb*lt "B" Experience
Tab 5 ---6Related
Additionally, their relevant experience and credentials set forth in the following places in
this Technical Proposals,
is 't
0 Tab 4,, Staffing and Project OrganizationList of Team Members and Job
Descriptions for this Project,.
0 Tab 6. Qualifications -List of Tea Members Names Relevant Number of Years
and % of their time to be spent on this Project.
0 Tab 6. Qualifications -Resumes with details of individual experience
9 Tab 6. Qualifications - Training Certi£cates and Other Certifications
----------- ----- ------- -------
Ci"ty of Round Rock -, Arnencans with Disabilities A ct (ADA} Paratransit Services Solicitation Number 20,*007
CONFIDENTIAL'' 2020 Star Shuttle, Inc.
97
Tab 5 — Related Experience
Exhibit "B"
[This page intentionally blank]
- - - - - - - - - - -
Aft�
R—% a
M6 3mrShuttle
------ ---- ---------------
- - - - - - - - - - - - ------ ----------- --------- -.W% -------------------------------------
a
City of Round "Kock a* Americans with Disabilities Act (ADA) Paratransii Senlices Solicitation ubar 2Ow0p7
CONFIDENTIAL O
2024 Star Shuttle, Inc.
moan -a" Exhibit "B"
vn»Tab 6 Qualifications
Star Shuftle
7=
IV
Tab 6 — Qualifications
CTeam Chart
- ----- -- -------------- --------
.......... i.
................. ..................
. .................. ...
11 . ..... 11
..........
..........
X z;
.'N
"81
ig>
NA
E
................... .....
.............
. .......................
P ""i ent CEO
res d
. .........
23 yrsl,.
Abbey Walker, CFO CORR General 15 yr I
i John P. Walker, J.D. CORR Senior Project
Manager 35% '10%
MBA
Compliance Offlicer
- - -------------
CORR Operations 11 yrs. 17 yrs.
Pam Meadows Austin Walker Vice President
Manager 50% 10%
5 yrs,
CORD Customer Director of Risk & 20 yrs.
Hillary Hummel 70- 1 Savannah Fernandezi.
Service Interface Safety 2 51 � 40
100%
Director of Recruiting
CORR Customer 15 yrs. 10 yrs.
Loretta Gonzalez Service Agent 100% lBetsy'Kennedy, & Trainl'ng/ EEO
Officer
-- - - ---------- - ------- -----------------
- 4 Y
COm RR Custoer 21 yrs,. R GeneraUst/ rs.
DRE
Ruth Rivera Christina Casas
Service Agent 100% SBE Offleer 10%
.......... ......... ...... ......
CORR Dantoine A.M. 10 Yrs. 'd If , 22 Y, T,
rransportation Richard Unger Fleet Manager
Churchman 50% 1 '10%
Supervisor
CORR P.M.
10
3 yrs, Y
Call Center -Manager
'Melanie Caxnarillo.�.
Mychal Harris Transportation
50% 1 %
Supervisor
............ ......
...................
CORR Austin Shop 7 yrs. 1 4 yrs.
Ken Donaldson Laurence Alberts Accounting Manager
Foreman 50%
16
Rhonda CORR AdnU*n1strative 7 yrs, OSO Payroll yrs,
Jennffer Sanchez
McCartney Clerk 50% Specialist 10%
— — --- -------
is
16 yrs.!
111chard Santos Trainer
so %
City of Round Rock - Arnericans with Disabilities Act (ADA) Paratransit Services Solicitation Nutrnber 20-UO7
I
CONFIDEN'rIAL (0 2020 Star Shuttle, Inc.
99
Tab 6 — Qualifications
Organizational Chart of CORR Project Team
City of Round Rock - Americans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20-007
CONED ENrrIALC 2020 Star Shuttle, 1nc,
100
IJM Role
---- ------- ..............
. ........ . .. ...........
......... .. .
------ 11 A F Star Shutde.
.. .... .. . .....
---- - ---------------
.. .... ....
oft * tTeamesuloolo,61s of COROKoh Projec
left
Tab 6 —Qualifications
The resumes of the CORK Project Team are included in this Tab 6. Qualifications under a
separate sub -tab entitled "Resumes".
a
Cert'i'f'iocat'ipons of CORR Project Tea
The certifications of the CORR Pro*ect Team are included in this Tab 6. Qualifications under
a separate sub -tab entitled "Certifications".
Profiessiona! Memberships and Affiliations
ArIv
Star Shuttle's management believes strongly that it is imperative to be immersed in the
relevant industry professional and trade groups. Star's team has taken leadership roles and
participates in continuing education in a number of industry organizations and trade groups.
Recommendation&CharitableLetters of J civic
Star has literally thousands of letters of recommendation, commendation and compliments.
Star'smotto is "'We Go the Di*stancefor You.1"�"IDU. Star recei"ves hundreds of co pli'ments
eacli vea,,ff.Additionally, Star supports the com unl*ty in any ways. A list of civic and
X/
charitable contributions made by Star is available upon request.
L'i't*igat*ion / Auto &General Liability Coverage /Garage Liability
Star has no litigation related to operating the CORR transit and paratransit service during the
N&IVlast 7 years. A list of recent claims are listed below, except for oneNew York claim, all are
in Bexar County where Star operated over 7 million miles per year during this period of time
and are fully insured by National Interstate Insurance Company. Also see Exhibit 9 for the
required list of Litigation,.
-------------- - --- - -------- ....... . - - ----------- -----
0
Cityof Round Rock - Arne�cans with Disabilities Act (ADA) Pa�°airansit Services Solicitation Number 24-007
10 Starnc ? CO'NFIDENTILAkL 204" ......0 Inc.
101
Tab 6 —Qualifications
102
. go
VV - ---------
........... ......
...... . ........
------- z tar Shutfle
...... ....
..........
. ... ........ .
........ .. ...
&ft
[This page intentionally blank]
---------------------------
--- --- ------- ------ - - ------ - ----- - csty------ ----- -------- ------- ------ - - - - - - - - - -----------
-------- - ----
V&w of%1kouna, Rock a, Amencans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20¢007
CONFIDENTIAL O 2020 Star Shuttle, Inc.
'WW
CIA
J6"Ohutfie
.......... ........ .... . .. ...... . .....
..............
.... - .......... .............
Star
------------
E a
Exhibitllro%'#
so Negotiator
Tab 7 —Authorized
-7 A uthorid e tit mum r b "'
Abbey Waiker, CFO and General Manager
abbev.walker,Qstarshuttl e. com
Office.* S l 2 79-8100, ext. I55
Cell:
210-559-6832
--------------------------- - - ---------------- -- ------- - ------ - ----- % --- ------
City of Round Fuck - Americans with Disabilities Act (ADA} Patransit Services Solicitation Number 20w007
CONFIDENTIAL �CCe� 202Q Star Shuttle, Inc.
103
--------------- -
!
- --- - ---------
Exhibit
....... Otar
Shuttle
. .........
........ ... .... .
Tab 7—Authorized Negotiator
10
w%w intentionally
[This page blank]
-------------- ------------------ - - --- - ------------- - ------------------------------ - ------- -- -------W I ----------------------- - -------------- - ------------- - --- --- - - ------- ------------------------------------------- --------------- ---
City of Round Rock a- Amen"cans with Disabilities Act {A3,A.) aratransit Services Solicitation Number 2Q.*Q07
0""' 0'0''P *1� w"4b'
COANP"IDENTIAL tOc 2a20 'Star Shuttle, Inc.
1Q4
F; mod ------
RRPC ga MR rim MR MR
NN
------------ .....
-------- ---
--------- Star Shutd
xcions
TEdwimbt
Tab 8 — Exceptions
Except as stated below, Star Shuttle, Inc. has iio clarification,, exceptions, or deviations from
the RFP.
1. Although Star does not consider this an Exception, but out of an abundance of caution
Star incorporates by reference Part III Supplemental Terns &Conditions, item 14. Price
Adjustment set forth in Addendum No. 2.
29 Star has included multiple vehicle and pricing options,
------------------- -------- ----------- WWW &a&A W - ----- -
City of Round Rock -, ericans with Disabilities Act (ADA) Paratransit Services Solicitation Number 20MOO?
CONFIDENTIAL -C: 2020 Star Shuttle, Inc.
105
Tab 8 — Exceptions
106
Ow---------------
----------------
................
..........
................
a0000.............
.. .... . ... .. .
-- --------------
[This page intentionally blank]
tar Shuttle
------------------ - ---- ------------------- ----- ------- N ---- -------- -------- - --- - -- - -------------- ------------ - - --------
City of Round Rock - Americans with I3isabilifies Act (ADA) Paratransit Services Solicl'taiion umb%ft.r 24-00?
CONFIDENTIAL 0 2020 Star Shuttle, Inc.
Exhibit "B"
RAI AN 1 A P
Sh
e
utfl
----------
WORD= . . . W ....... Tab 9 -Required Attachments &Addendum
T iftik b 9' R e q U I F"- C-doft d At t a--ft- c h m eam- n t s %ff- Adde&nw&durri
The following Required Attachments and Addendum are completed &signed (as applicable):
Signed Addendums
Attachment A - Proposal Submittal Form, Execution
Attachment B - Reference Sheet
Attachment D —Government-Wide Debarment and Suspension (Non -procurement)
fs
Attachment E -.,.& Certifcation and Restrictions on Lobbying
Is Aft& Is
Attachment F —DBE DvCeetification for Non -Rolling Stock Materiais or Services
The following additional Appendices &Exhibits are included with this Proposal:
Exhibit #
1. Drug and Alcohol Policy
-0
20 Personnel Practices and Polices — Employee Handbook
Maintenance
3. Vehicle Maintenance Plan (includes Procedures)
4. Safety Plans and other Emergency Protocols —Safety Management System (SMS)
5. Performance Monitoring Plan
6. Facilities Plan
0 &*"&14aldwo.*9Award
70 2018 a 2019 Our Driving ConcernTexas Employer Traffic Safety
89 Vehicles &Vehicle Brochures
9. Litigation
Shuttle
CORKParatransit91010. Star Training Manual
- ---------------- --------
City of Round Rock a, Americans with Disabilities Act (ADA) Paratnsit Services Solicitation Number 2Q=0ai
CONFIDENTIAL02020 Star Shu
Inc.
107
Tab 9 —Required Attachments &Addendum
intentionally
[This page blank]
. ... ... ------
A A-
-------------------- - -
z5TA4 ShuWe
----------------
hu te
...........
.................
-------------------
.. . ... .......
6
City of Round Rock = Americans with Disabilities Act (ADA.) Paratransit Services Provider Solicitation Number �0- 07'
114
CONFIDENTIALO �424 Star Shuttle, Inc.
City of Round Rock
Americans'Nith Disabilities Act (ADA) Paratransi 1bit "B"
RFP 20-007
Class/item: 556-00
January 2020
ATTACHMENT A
PROPOSAL SUBMITTAL FORM AND EXECUTION
NOTE: RESPONDENTS SHALL COMPLETE AND RETURN THtS ATTACHMENT WITH THEIR
PROPOSAL. FAILURE TO DO SO WILL RESULT IN DISQUALIFICATION OF THE PROPOSAL,
By signature hereon, the Respondent certifies that*,
All statements and information prepared and submitted in the response to this RFF are current, complete and
accurate.
He/she has not given, offered to give, nor intends to give at any time hereafter, any economic opportunity,
future employment, gift, loan gratuity, special discount, trip, favor, or service to a City employee in connection
with the submitted response., Failure to sign the Execution of Proposal or signing it with a false statement
shall void the submitted offer or any resulting contracts,
F2espondent represents and warrants that the individual signing this Execution of Proposal is authorized to
sign this document on: behalf of the Respondent and to bind the Respondent under any contract resulting
from this request for proposals.
RESPONDENT (COMPANY): Star Shuttle Inc.
e
SIGNATURE (IN INK)*
Walker
NAME (TYPED/PRINTED....)Abbey ��__.__��__�.__ _,_
�
TIT
•o ,.CFO emee�eee�rrRnlnm� tears 6wwoww�oe 150590MMOMP 465680MNIM 088888UNNO ame� "ONNOMM0110 eeffi�! 66080� 6ow.oww...410906oN�M ---- - I DATEI: QOIW312/2020=000MMMr
- ------------ ---
STREET: 1343 Hallmark drive
CITY/STATE/ZtP: San Antonio, Texas 78216 --- - ---- - --- - ---- -------- - ---- ------
TELEPHONE AND FACSIMILE NO.: "8616210w6811w9990 210-829-5182��__e - UVING8880"Im - 9��
E-MAIL ADDRESS: _abbey.walkerstarshuttle.com
FEDERAL TAX IDENTIFICATION NUMBER (FIN).*. qm" T4-2624739__
Page 24
City of Round Rock B of
Americans With Disabilities Act (ADA) Raratransij A4 &j;
RAP 20-007
Class/Item' S56-00
January 2020
ATTACHMENT B.a
REFERENCE SHEET
Affift,
In uUNF DENTIAL
RETURN WOTH THEPLEASE C.-C.). 1upworr"LETE AND THIS FORM SOLICITATION RESPONSE
SOLICITATION NUMBER.
ip 20-OQ7 ADA Paratransit Services
...- ------------ ---
RESPONDENT'S NAME: Star Shuttle,
Inc. DATE: 3/2/2020
Provide the name, Addcassf��n'Knni�hPr anti F.Mou of at least three (3j valid Municipal, Government
agencies or firms of comparable size that have utilized services that are similar in type and capacity within the last
two (2) years,. City of Round Rock references are not applicable. References may be checked prior to award,, If
84b
references cannot be confirmed or if any negative responses are received it may result in the disqualification of
submittal.
1&
3 ID
Company's Name
VIA Metropolitan Transift Authori*t VIAtrans Transportation Services-------------- -- - -- ------ --------------------
Name of Contact
Albert Gonzalez
----------
Title of Contact
---------- -
Contract Administrator
— — --------- .......
E-Mail Address
albert.onzalez@viainfa.net ----- ------ --------- ----- ------ - -----------------
Present Address
1720 N.Flores
state, ZipCodeY
----Cit
San Antoni'o, Texas 78212--------
Telephone Number
210 362-2408 Fax Number: N/A ) .. ..........
- - --------- -------
-------------------- - - - --------- ------------- - -----
- --------------
HealthCompany's Name luonilversitySystem
Name of Contact
It e King
Sherri- -- --------- -----------------
Title of Contact
----------
Deputy Chief - - ----------- - ----------- -------- .... ..........
E-adl Address
sherrie.king@uhs-sa.com- --------- -
Present Address
45p2 Medical Drive
City, State, Lip Code
San Antonio, Texas 78229
-- --moo" ------ ------ MORO 0 ---- ------
— ------207-3467
Telephone Number
............
210 Fax Number: ( N/A -OMI. IRMO*" ...........
FAILURE TO PROVIDE THE REQUIRED INFORMATION WITH THE SOLICITATION RESPONSE MAY
AUTOMATICALLY DISQUALIFY THE RESPONSE FROM CONSIDERATION FOR AWARD.
"M
Page Zu
-foo�
Certification
0111
Contractor Name
Signature of Authorized Official
Name of Contractor's
Authorized Official
Title of Contractor's Authorized
Official
Star Shuttle, Inc,
Abbey Walker
CFO
Date,: 2- i4-2020
Page 42
Exhibit'B"
ATTACHMENT E
CERTIFICATION AND RESTRICTIONS ON LOBBYING
--------------
�, Abbey Walker
------ --- --- ------ --- - hereby certify
(Name and title of official)
On behalf of Star Shuttle, Inc* _ ,r_ _ ___ that:
--------- -0-
(Name of Bidder/Company Name)
> No federal appropriated funds have been paid or will be paid, by or on behalf of the
v if any funds other than federal appropriated funds have been paid or wi11 be paid to any
person influencing
or to 'Influence an officer or employee of any agency, a
Member of Congress, and officer or employee of Congress, or an employee of a Member of
is Congress in connection with the federal contract, grant, or cooperative agreement, the
undersigned shall complete and submit Standard Form onu I.LL, "Disclosure Form to Report
Lobbying," in accordance with its instructions.
> The undersigned shall require that the language of this certification be included in the award
documents for all sub -awards at all tiers including sub -contracts, sub- grants and contracts
under grants, loans, and cooperative agreements) and that all sub -recipients shall certify and
disclose accordingly.
This is a material
representation fact which reliance was placed when
it
transaction was made or entered into. Submission of this certification Is a prerequisite for making or
entering into this transaction imposed by 31 U.S.0 § 1352 (as amended by the Lobbying Disclosure
IV
Act of 1995J. Any person who fails to file the required certification shall be subject to a civil penalty of
not less than and not more thon$100,000failure.failure.$10,040 for each such
The undersigned certifies cr affirms the truthfulness and accuracy of the contents of the statements
submitted on or with this certification and understands that the provisions of 31 U.S.0 Section 3801,
et seq., are applicable thereto.
Name of Bidder/Company Name Star Shuttle, Inc.
��
MARTHA ANN VvYERS
��� '�'° • pit
NotarY Pubhc-r State Of �'+�x3�
Comm, ExpireS 1047402 1
*well* -298020-1-8 --
N ota-(V I
Page 43 _71hiti-y- MEM
Exhibit "B"
Disclosure of Lobbying Activities
Complete this form to disclose lobbying activities pursuant to 31 U.S.C. 1352
(See reverse for public burden disclosure)
1. Type of Federal Action:
a., contract
b,. grant
c,, cooperative agreement
d. loan
e., loan guarantee
f. loan insurance
2. Status of Federal Action:
a*
bid/offer/application
b.initial award
c. post -award
4e Name and Address of Reporting Entity:
Prime Subawardee
Tier if Known:
Congressional District, if known.
an-A-MM-M-MI
6. Federal Department/Agency:
8. Federal Action Number, if known:
Approved by OMB
0348-0046
3. Report Type:
a. initial filing
__ b., material change
9
For material change only,
Year quarter
Date of last report
- -----
59 If Reporting Entity inis
No. 4 Subawardee.
Enter Name and Address of Prime:
Congress€oval District, if known:
7. Federal Program NameJDescription:
CFDA. Number, if applicable:
9. Award Amount, if known:
10. a. Name and Address of Lobbying Registrant b. Individuals Performing Services (including
(if individual, last name,, first name, M!): address if different from No, 10a)
(last name, first name, MI),
------- ----------- memo===="
11, lnformatlon requested through this form is
authorized by title 31 U.S.C. section 1352. This
disclosure of lobbying activities is a
representation of fact upon which reliance was
placed by the tier above when this transaction
was made or entered into. This disclosure is
required pursuant to 31 U.S.C. 1351 This
information will be reported to the Congress
semi-annually and will be available for public
ld� ANN&
Invpection, Any person who fails to file the
required
disclosure shall be subject to a Civil
penalty of not less than $10,000 and not more
than S10Q,OQ0 for each such failure,
Federal'Use - Oniy
Signature•
., ----------
Print Name•
qfflmww�
Title:
Telephone No.,6 Date:
Authorized for Local Reproduction
Standard Form 4w LLL (Rev,. 7-97)
Page 44
U
INSTRUCTIONS FOR COMPLETION OF SF-LLL, DISCLOSURE OF LOBBYING ACTIVITIES
This disclosure form shall be completed by the reporting entity, whether subawardee or prime Federal recipient, at
the initiation or receipt of a covered Federal action, or a material change to a previous filing, pursuant to title 31
U.S.C. section 1352. The filing of a form is required for each payment or agreement to make payment to any
lobbying entity for influencing or attempting to influence an officer or employee of any agency, a Member of
Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with a
covered Federal action., Complete all items that apply for both the initial filing and material change report. Refer to
the implementing guidance published by the Office of Management and Budget for additional information.
1. Identify the type of covered Federal *action for which lobbying activity is and/or has been secured to
influence the outcome of a covered Federal action.
29 Identify the status of the covered Federal action,.
1 Identify the appropriate classification of this report, If this is a followup report caused by a material change
to the information previously reported, enter the year and quarter in which the change occurred, Enter the
date of the last previously submitted report by this reporting entity for this covered- Federal action,,
-�& oil. adak
6.1 Enter the name of the federal agency making the award or loan commitment, Include at least one
organizational level below agency name, if known, For example, Department of Transportation, United
States Coast Guard.
,.-� 70 Enter the Federal program name or description for the covered Federal action (item 1). If known, enter the
full Catalog of Federal Domestic Assistance (CFDA) number for grants, cooperative agreements, loans,
and loan commitments.
Entera01F8* the most appropriate Federal identifying number available for the Federal action identified in item 1
(e.g., Request for Proposal (RFP) number; Invitations for Bid (IFB} number; grant announcement number;
the contract, grant, or loan award number; the application/proposal control number assigned by the
Federal agency),, Included prefixes, e.g., "RFPa&DEft*904W001 I,
94 For a covered Federal action where there has been an award or loan commitment by the Federal agency,
enter the Federal amount of the award/loan commitment for the prime entity identified in item 4 or 5,.
so
t0,0 (a) Enter the full name, address, city, State and zip code of the lobbying registrant under the Lobbying
Disclosure Act of 1995 engaged by the reporting entity identified in item 4 to influence the covered Federal
action.,
include (b) Enter the full names of the individual(s) pe rming services, and full address if different from
10(a). Enter Last Name, First Name, and Middle Initial (MI).
11. The certifying official shall sign and date the form, print his/her name, title, and telephone number.
Page 45
0 A�MENT F
of to
DBE CERTIFiCATiQN FOR NON -ROLLING STOCK MATER,IALS OR SIERVICES
As a recipient of funding under Section 1101(b) of TEA-21, 23 U.S.C. Section i01, our transit system must identify
in 01sadvantaaed Business Enterprise participation all contracts which can be used to meet our overall obligation,, For this
reason, we require all Contractors, as a condition of being authorized to bid on this project, to certify the level of
Disadvantaged Business Enterprise participation which will be involved if he/she is awarded the contract for the project.
Accordingly, the following certificatifn must be completed and submitted with your bid:
Abbey Wa ll�r,CFO hereby -- - ----- I - ------- (Name and Title)
certify that DBE participation in the items offered shall not be less than ercent,
$ 7 Im4�. U.S. dollars of the final purchase price.
i understand that the Disadvantaged Business Enterprise participation levels indicated will be a material factor in the
public agency's decision to award a contract for the items offered.
4
9i Ik
----------
SignatureWf Authorized Official
CFO
Title
firms
VMPfrom whom purchase of c ao-ft-fi& onents or services is anticipated pending award of this
Attach a listiong of the DBE
contract far items covered, in this procurement,, Please indicate the type of items to be
number and contact person for each Disadvantaged Business Enterprise as well
anticipated,
purchased, an address, phone
as the amount -of purchases
Page 46
Exhibit "B"
Star Shuttle, Inc. Plan for Prime Vendors
Name &Address of
Scope of Work to be
Estimated Total -
Certification Type
Companyperformed
------- ----------
�AftLaafift
- - - -- orsu-pplied
Contract A ount UNONNOW
-- --
Big Star Branding, A009
--- - -- --------
Uniforms, Custom logo,
$5,000/year
DBE
Naco Perrin Blvd., San
Pramo items, &Vehicle
I 525,000/overap contract
Antonio, TX i8217
graphics
Contact Person.
Rebecca Peterson,
Phone Number: 210-
590-2662
E.M.S. Cotllsion,13307
Collision Repair
$3,750/year
DBE
Nacogdoches Rd., San
$18,75Q/overall contract
Antonio, TX 78217
Contact Person: Enrique
Mendoza,, Phone
Number: 210-218-5550
-
- ------------- - - - --------------- -- ---------
- ---------- ------- --------
-------------
Martionez Tire Shop,
Tires
$5,OQ0/year
DBE
3303 Nacogdoches, San
$25,000/averall contract
Antonio, TX 78217,
Contact Person: Mario
Martinez, Phone
Number: 210-590-8108Medwheels,,1322
E.
Medical Equipment
$500/year
DBE
Houston St., San
$2,500/overall contract
Antonio, TX 78205,
Contact Person: Jane
Gonzalez, Phone
Number: 210-533-9457
Total/year
$148250Total/overall
1 contract
-- ---------- - --- w -------------- ------------ - - - ---- -----------
- ---- - ------- --- ---
$71.o250-
--
wwj
AhL Ondaa& Go= 'ft
N TIAL
'628/2020 82Gnow
Exhibit "B"
ertffied Profile
jqiiiiiij� 111 1
13USINESS NAME Big Star Branding,, Inc...
OWNER
Ms Kathie Rowe
ADDRESS
4009 Naco Perrin
San Antonio, TX 78217
PHOINE
210-590-2662
FAX
210-590-2663
EMAIL
rebecca@bigstarbranqipZ.com
WE SITE
httP://wwvv.bJgstarbran�1inZ ,jcom
Certification Information
Commodity Codes
Mao This Address
Code Description
decorative and noveity, contractors on apparel
NAICS 314999 Stitchln&
NAICS 315230 Athletic uniforms, team, cut and sewn from purchased fabric (except apparel contractors)
NAICS 315990 Apparel Accessories and Other Apparel Manufacturing
NAICS (except
32311Digital
1 printing (e.g., billboards, other large format graphic materials, high resolution)
0
books)
NAICS 323113 Commercial screen printing
NAICS 424320 Men's and boys'clothing merchant wholesalers
htlps: I k //sctrca.sctrca,crg
112
2/28/2020 Exhlblt „ `vnow
NAICS 424330 Women's and children's clothing accessories merchant wholesalers
NAICS 541430 Graphic design services
NAICS 541890 Advertising specialty (e.g., keychala, magnet, pen) distribution services
B2Gnow
Exhibit "B"
Certified Profile
Print
PHONE 210-218-5650
FAX 210-399-1418
EMAIL en,riguemendoza6lff.ahoo,com
Commodity Codes
Code Oascription
NAICS 811121 Automotive Body, Paint, and Interior Repair and Maintenance
NAICS 311121 Automotive paint shops
NAICS 811121 Body shops,, automotive
... ...... ..
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312/2020 KGnow
Exhibit T "
C. e r1i f i e d P r o fif e
BUSINESS NAME 1, ,AEDwheels,, Inc,
OWN ER Pv1s. Jane Gonzalez
ADDRESS 1322 E. 'Houston<br/>San Antonio, TX 78205 Mag ThI2 Address
PHONE 210-533-9457
210-533-9455
EMAIL jgpnza1ez2medwhee1s.com
WE SITE httR://vvww.medwheels.com
Certification Information
Commodity Codet
htf?bps*flsctrca,sCtFM0rg i/1
Saiicitation: RFP 20-007
i.i
ADDENDUM
CITY OF ROUND ROCK, TEXAS
Addendum No.: I
Date of Addendum: January 24, 2020
is This addendum to incorporate the following changes to the above referenced solicitation:
1I.questi*on0.
Does Round Rock provi*de a fadifity to perform maintenance, dispatch, and storage of the buses or are
Q'80'2'10
contractors expected to provide this?
Al: No, the city does not have a location dedicated to that purpose so the contractors will need to
provide such a facility.
ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.
.00w-APPROVED BY:
Cheryl Kau'
Purchasing
an, Pure
ffice, 512-.
ping Supervisor
18-5417
1124/2020
as
By the signature affixed below this addendum is hereby incorporated into and made a part of the above referenced
SO11Git2ti0t1.
it
ACKNOWLEDGED BY.
AuthorizecYsignature
3 0
---------
Date
PURCHASIWGOFFICE WITH YOUR SEALED
R RN ONE SIGNED COPY OF THIS ADDENDUM- TO THE
PROPOSAL. FAILURE TO DO SO MAY AUTOMATICALLY DISQUALIFY YOUR RESPONSE FROM
CONSIDERATION FOR AWARD*
Solicitation: RFP 20-Oa7
i
X TEXAS
ADDENDUM
CITY OF ROUND ROCK, TEXAS
Addendum No;s 2
Date of Addendum: February 10, 2020
This addendum is to incorporate the following changes to the above referenced solicitation.
1. a
Clarifications:
A. The City seeks to address the question of fuel cost Price escalations as well as other cost escalations by
adding Item 14. "Price Adjustments" to Part III- Supplemental Terms and Conditions of the solicitation
document and it shall read as follows,
PRICE
14.0 ADJUSTMENTS: The City may consider adjustments to the Cost for fuel increases or decreases
or added governmental requirements related to Homeland Security,.
A. The City and Contractor shall agree to adjust fuel cost up or down based on the US Department of
Energy Information Administration Weekly Retail On -Highway Diesel Fuel Prices Index,
1. Any price increase requested by Contractor shall be in writing and accompanied with the
appropriate index documentation to justify the change at least seven (7j days prior to requested
effective date.
ii. All Price increases are subject to City approval before they become effective.
iii. The City shall notify Contractor of intent to decrease price with appropriate index documentation
and a letter stating same. Fuel Price used at, commencement of Service shall be that of the
indexed rate on the date of contract signing. The link to the referenced index is:
https:/Iwww.eia. aov/Detrgieumlggsgiesel/- P
B. The City may desire to 'increase or decrease the number of Revenue Hours and shall do so with a
30-dayminimum of notice to the Contractor and amendment to the Agreement,.
is Changes tr Cost and/or Firm Hourly Rate resulting from changes to the number of Revenue
Hours will be negotiated in accordance with the specifications herein not to exceed 25%.
ii. In the event that City and Contractor do not arrive at a Firm Hourly Rate adjustment at any time
throughout the duration of the Agreement, City may then use another Contractor to perform the
required service and charge Contractor the difference.
B. Part V, Items 5-1 & S.J. have been updated to reflect correct numbering of the tabs.
lie uestl*ons:
Q1.
an so^In *ders (NDSP) component?
Will the Citv consider PdmroP-'-Q'0ft'zffl3a1s that include anon -dedicated servik.,v proviAlYes, all proposals that eet theminimumrequiremen4 will be considered.
Q2. How will the City address price escalations such as fuels costs?
AZ, We have included additional information under Item I.A. and I.B. of this addendum that shall become
part of the contract.
Q3. pre -proposal Mcopyav we have a of the sign -in sheet?
A3. Please see enclosed,.
aim
Q4. Will the new Contractor be required to take on the same individuals currently employed to do this work with
the incumbent?
A4. No. The proposer may maintain and hire their own personnel for this contract. The City encourages
the successful contractor to follow best practices when staffing for the contract,
Q5. Will the City require all interested parties to propose "new" paratransit units?
Ab. No, all vehicles shall meet the requirements as outlined in Part IV Scope of Work, Sections 14
Revenue Vehicles and 15 Vehl'cle MWIntenance of the RFP,. The City may conduct regular audits of
aintenancefiles and inspections of vehicles. The City shall have, at tts sole discretion, the
authority to remove from service, any vehicle that poses a safety, reliability or appearance issue,
Q6. Please provide revenue and non -revenue annual miles.,
A6. 2019 Revenue Miles a6110 m 136,433 2019 Vehicle Miles gm ano
161,011
Q7. Can you provide the average daily fare collection revenue?
A7. Average daily cash fare collection is $87, excluding trip passes which are sold by the City,.
Q8. What is.. your current scheduling and reservation software.? Will we have access to the software?
A8. The City does not have scheduling or reservation software. Scheduling, reservations, and
associated software are turnkey operations anticipated to be provided by the successful contractor
as part of this RFP.
Q9. ff the Contractor needs to purchase software are there any special renuirements?
VOW
A9. The City does not have any software specifications. We would suggest a software package that has
scheduling and dispatching capabilities, along with the ability to capture relevant infoation like
trip purpose, destinationlncataon, ooel*tyalds, arival and p*ck up Ume, etco The sofware should
also optsmize routes and schedules as well as provide reporting tools to support ADA, NTO, and
other data collection requirements.
Q10. Can the City providecop" a fewof recent manifests?
ies
A1Q. The City does not retain copies of daily driverman"rfests; these are audited &monitored during site
visits.
Q11. How will we receive access to the current.nass--me--dn&-Agm-er/client list?
Al1 ,The Citymaintains the eligibility data base In an Excel format and will provide the list of eligible
customers along with their address and major destinations to the new contractor once awarded.
Q12. Can you Provide a 5-year loss run on all lines of insurance described in the RFP?
Al2. We have had no loss runs in the past 6 years.
Ob 0 ADA
Q13. Can vo.tU. rovide s ecific Triennial RevieW findings?li P P
A13. Section 13: ADA-Complementary Paratransit
Findin : City must submit to the IOTA an implemented Plan to monitor operational patterns or
practices to assess potential ADA complementary paratransit capacity constraints that addresses
the definitions used and the effect of the extended service.
16 ib
I
Response: The Citydevelopeda P Ca a mm--city ints policy WConst h*ch prov6des the ind'"Icato and
miletandards to be used in services that are provided outside the fixed route % radius,.
The City is currently geocoding addresses to determine the percentage of persons receiving service
who live outside the'/a mile radius, Once this is completed the City will pertormthe capacity
constraint analysis as outlined in the policy. The Information willbe used to determine if the
service area will be reduced or if additional service will need to be added.
Q14. Will the Contractor be required to provide a Transit Asset Management (TAM) Plan?
A14. No, the Contractor will not be required to provide a TAM plan,
Q15. Are the current staff and operators under any union agreement?
A15. No, the current staff and operators are not under a union agreement.
'A 41
Q16. What will the new Contractor have access to over the 45 days prior to start -date?
A16. The City will work closely with the new Contractor to ensure a smooth transition. The City will
provide theclient data base, destinations, and otherinfor ation requested.
Xitw 0
sIt'�
Q17. The City's *insurance requirement provifms mt i�ulp
limits for each required line of requested coverage, can
the City provide us the coverage limits and the current certificates of insurance listing the additional insured
entities that are in place for the incumbent service providers insurance program?
A17. This info ation must be requested in a public information request at the following website:
hft Wwww.roundrocktexas. v/de rtmentsladministrabon/ eclerk/12u- I blic-minfor a ion-sa ues-ts/
Ity I EM GL M
Q18. Please confirm required total annual revenue hours.
A18. The City esti the required total annual revenue hours as approximately 12,144 hours. Please
refer io Part IV, Item 5 of the solicitation for further clarification,
It
Q19. If the service Provider experiences liability that exceeds the City requs, we Cyired limitill thit 's self-insurancee
and/or the State's tort liability coverage provide secondary liability coverage?
A19. Purchasing does not have this information at this time.
Aft
'If the1 5(.3,20, Plvaoe provide an itemization and description for any claim over , iast years.
$1D 0 D in each o
A20. There have been no claims in last 5 years.
Q21. In Part 1, Item 9., Respondent Requirements: This section requests "two identical copies of the RFP
response on a flash drive." Should the two copies be submitted on the same flash drive, or separate flash
drives?
A21. Please submit these on separate flash drives
6 0
proposal
Q22., In Part III, Item 2 can the Citv A"Aease clarify where in the the renauired list of litigation should be
P
included? Can this just be provided as an attachment.?
A22. Yes, please include this information as an attachment labeled "Litigation"
Q23. Under Part IV, Item 2 this section states that CORR bus services operate Monday through Friday, 6:30 a.m.
a 4
Q24. Under Part IV, Item 7.0 this section states "If the vehicle arrives late or early and the rider elects to take the
10 It
trip, it is considered a late pickup or early pickup." WII the City consider waiving the penalty for riders
inelecting to take a trip the event of an early pickup? This would be in line with industry standards.,
Is
A24. Yes, the City would consider waiving the penalty,,
Q26. In Part V. Item S.H. The reference to Tab 8 has been duplicated., Please confirm "Attachments and
Addendum°' should be Tab 9 and "Cost Proposal" should be Tab 10.
A26. Yes, please consider Tab 8 ffm � Exceptions, Tab 9 d=Addendum,m � Attach ents and and Tab 10 weCost
Proposal
027. Please clarify whether Attachment G —Cost Proposal is to be included under the Attachments and
Addendum Tab or the Cost Proposal Tab, as it is currently requested in both sections.
A27. Attachment G-Cost Proposal caneam 4M
bincluded under the newly numbered Tab 10 Cost Proposal..
Q28. Will the City consider the inclusion of a termination for convenience clause whereby the contractor can
terminate the contract for convenience at any time by providing the City with advance written notice?
A28. No,, Due to the nature of this work, and its effect on the City's most vulnerable populations, a
Contractor -dictated termination for convenience clause cannot be permitted as a new Contractor
cannot be solicited for and brought on board in a timely enough manner to offset the damage to the
City's transportation infrastructure. r-=
Q29. What are the three biggest challenges that the City faces with regards to the services being procured?
ao
A29. The City 'is not facing nor anticipating any challenges to the services being procured at this time
Q30. What are the City's main goals for the next contract term?
A30. The City's goal is to provide safe, accessible, and equitable public transportation sa persons with
independently disabilities can live and be
Q31. What does the City Wish to accomplish over the next decade for these services?
A31. To be creative inmeeting the challenges that paratransolt service is faciong with the population
0,increases of Senioand persons with disabilities who will depend on specialized transit seniice.
Q32. Does this RFP t to operations?
re resent any Significant chan es the curren
P 9
A32. No.
Q33. What is the current rate paid to the existing contractor?
A33. An hourly rate of 569,63.
Se "Oft
Anew Q34. What was the total amount paid to the incumbent contractor for tha.,,- last two fiscal vedS(byyear)?
A34. October 2018 to September 2819: 968,294
October 2017 to September 2018,: $758,133
Q35.Please confirm whether the contractor is to be paid gate4ompgate or from first pick-up to last drop.,@&off,
A35..Gate to gate. If a vehicle goes out of commission due to breakdowns, accidents, etc., that will not be
considered "revenue hours".
Q36. What is the current level of productivity (passengers per hour) for each of the service types provided? What "�
is three the average per year for each of the past years?
A36. The average current level of productivity is 1.65 per hours.The following is the average passenger
2017.per hour for the ADA services for the last two yeasince the ADA service began in
October 2018 to September 2019: 1.6T
October 2017 to September 2018: 1.80
.a&%, Mam
Q37. In order for all bidders to accurately gauge the cost of insurance, provide data regardina the last
years:aRevenue Mllflesqp 130R'6,4333 and revenue hou 12,136A3711
e Passengers, broken down by wheelchairs 2,120 vs. ambulatory 15,124
* Total miles 161,011 and total hours 12,136
le Deadhead miles 25,878 and deadhead hours Not collected
Q38. Would the City consider waiving all liquidated damages for the first three months of operation in the event a
new contractor is selected?
A38. Yes, the City would consider the penalty for the first three months of operation,
Q39. How would the City like to receive start-up casts? In an effort to get an "apples to apples°'It With
comparison
all bidders, we would recommend having those costs separate, as the incumbent would not have any start-
up costs.
A39. The cost proposal sheet should reflect the total cost to the City for 5 years so please include turnkey
information on the cost proposal sheet but feel free to attach additional information to further
explain that annual cost.
Q40. Pleaseprovide average call volume by dav of the week if Possible
A40. The City does not collect this data currently,
a 9
EXill !t,"Bif
Q41. Please provide a copy of the current contract or incumbent contractor for these services.
42
A41. Thismust be requested In a public ionfor ation request.. at the follow*ing website,,htt2s*,11www.roundrocktexas,v1de rtmentsladministrationig-io eclerk/p..u,"blicainforinition-requests/
11
Q42. Please Provide all bidders with copies of the last three months of monthly invoices and monthly
management reports
A42. These are attached to this addendum.
Q43. Please provide total staffnumbers provided by the current provider by job category, or an organizational
chart outlining these positions,, For any shared or non -dedicated positions, Please indicate the percentage
dedicated to the current contract,
in the current contract is as follows:
Mechanics (8}
Service Agents (8)
Corporate Office/Support Personnel (10)
Vehicle Operators {200)
Percentage
dedicated to current contract by shared po
is unavailable.
Q44. As our company would like to retain as many of the current employees as possible, please provide a current
staff list with seniority date, full or part-time status, and pay rate., Names can be stricken to protect privacy
11
(i.e. Driver1, Dispatcher1, Dispatcher2, etc.).
A44. The City would encourage the retention of any current employees, however as these individuals are
not City employees the City *is unable to accommodate this request at this time. The current
is: cont ctor's contact information Star Shuttle and Charter, 210-341-6000
Q45. In order to ensure that none of the current employees ga backwards in benefits should a transition occur,
please provide information regarding the current rates/benefits for employees. Please 'include specific
information such as a rate sheet regarding co -pays, dependent coverage, and amount of the premium paid
by employer.
A45. individuals
As these are not City employees the City is unable to accommodate this request at this
time.
Q46. Does the contract for the 'incumbent contractor include extension years? Bf so, how many years were
extended?
A46. The term of the contract was for five (5) consecutive twelve (12) month periods and after the initial
term, the Agreement may be renewed for successive berms of twelve (12) months each, not to
exceed in the aggregate two {2) such renewals,.
Q48. What is the current on -time performance for each of the service types provided? What is the average on
time performance per year for each of the three past years?
A48. The City began providing "ADA paratransit" service in August of 2017; the fol0owing is the on -time
performance measures since the service's inception,
August 2017 to 5eptember 2018 am 95%
October 2018 to September 2019 ftm 97%
Exhibit "B"
049,, Please provide the amount of liquidated damages that were charged to the current contractor for each
month over the past year, specified by category or type.
A49v The current contract contained no liquidated damage clauses.
Q51. Can you please provide us with a fuel consumption report?
A51. Please use httos:dh+vwMOPw-me.efa.nov/t�etroleumJc�asdiesel/ for the fuel consumption data,,
111-0 Additional InformatiomPlease see the attached requested pre -proposal sign -in sheet, monthly invo1*
ices, and
monthly management reports.
IV. fmxtension: The proposal due date is hereby extended unti{ Tuesday, March 3, 2019 at 3PM CST,
V. ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.
APPROVED BY: r tl�/ �_ February 10, 2020
C'hlryl Kauf n, Purch K
g Supervisor
Purchasing ffice, 512- 1 1*5417
BY the signature affixed below this addendum is hereby inco-rporated into and made z2fift a part of the above referenced
Solicitation,
A KNOWLEDGED BY:E
YJ jcf
Name
Authorize Signature
3 /2/�oza
Date
RETURN ONE SIGNED COPY OF THIS ADDENDUM TO THE PURCHASING OFFICE WITH YOUR SEALED
PROPOSAL FAILURE TO DO SO MAY AUTOMATICALLY DISQUALIFY YOUR RESPONSE FROM
CONSIDERATION FOR AWARD.
Exaphibit "C"
RFP 20w007 ADA PARATRANSIT SERVICES
ATTACHMENT Got COST PROPOSAL
Option I , Champion 12 passenger + 2 WC Low Floor ADA Ramped Bus
The City reserves the right to purchase more or Bess than the esUma4ed quantities below.
------------- ---------
------- -- - ----- ----- - --------------
-- ------------- --- -- ---
Eat mate
Annual
YEAR 1
ITEM
item Descri-plion
UnIt of Measure
Quantity Unit Price Extended Price
1
Fixed Capital Costs
Month
12 $12,000.00 $1"t000-00
2 Variable Operational Costs Revenue Hour $69.50 $844tOO8,ROO
--- - -------------------------------
Total Cost
-- ---------
for Year 1 $988,008.00
------- ------
CSLIOtiL@Q
Annual
YEAR A ITEM N Item Descripon Unit of Measure Quantity Unit Price Extended Price
---------------- 7 Fixed Capital Coss WNWMonth 12 $12,000400 $1"S000,00
2 Variable Operational Costs Revenue Hour--------- $77,70 $943,588*80
Total Cost
for Year 4
51,087,688.80
Optional: The proposer may attach on a separate shoot of paper additional opticnsiserviceffi with cost for the City to consider.
xh'lb*lt "D"
Cost or Price Analysis (Reasonableness) Fornn
UNDRO
r � (Complete Aftar Receiving Bids, Proposals, or Quotes)
Amakkk
FUro
Federal regulations require documentation of cost analysis or price analysis for every p cu m t soWn sauwal to or
above $250,000 (see 2CFR § 200,v323)0 The Cost or Pdco (Reasonableness) Form Is used to document the analysis
shovWna that the offered price is hir andreasonable. This fonn Is used to document City of Round Rock's (City)
95ftated range of fair and reasonable costs for the goods and/or services to be a uIred, Including construction cosy,
and to document the analysis AFTER seeking bids, p posals or quo -Lem,. This fo Is kept as part of the procurement file
to demons that the procurement process was conducted in an open and fair manner and that the Cky received the
most advantageous prise. This form mustsigdffi�Ld by the (1) Depatbmant Directorio spat to �omptton of thle
requ form. (2) PurcheaingfAsnager to eppmve the Cost or Price Analysts (Resvonablenm) Fo1T11s and (3) a
Grants Compliance Team Momb�r who Is sponsible for 9nrh oversight and ImplementsUan of In mal controls
meet the gulremenft.
P j OA&"ogram/6 Namet AmericanwlthDl bi11ties Pa t n9ft RFP2M07
----- ---------
PART 1.9 PROCUREMENT TYPE
Check coo mat apply and attach supporting documentation.11
Intedo I Agreement or Purchasing Coopera6ve
Professional Services
Request for Proposals or CompetVvely Sealed Proposal or InvitalJon for Bid
Other (pieces explain)
PART 11.,, REASONABLENESS STANDARD
Umated cost or price lit considered fair and reasonable for the following aand If applicableg Is
supported by attached documentWon and/or a detailed discussion of the cost or prk�s analysis (adect at /east
one appNeoble sltustlon}:
Comparison of previous purchase order and contract prices with current proposed price, for the same or similar
im s, the validfty of the compadson and the reasonableness of the previous price(a) have been
eetiebfishi�'�sd. AAttach the referenced PWchese ordetaftntrects, amounts, issuance date,;, and how Uhvy afo similar
to the current pumhase.
C3 Comparison with Vendoes published pdce lists, market p0
rices, pricing indexes, and discount or0
rebate
arrangements. Attach published price list or other published pricing Information used (a vendc)es quotation or
corms`pDndence dbes not qualffy as a published pjfce /Ist),
City of Round Rock, Texas
Exhibit "D"
Cost or Price Analysis {easonablsne )Form
0 elowo; 60
ROUND ROCK `CoM Receiving or Queollaws) Bids,
_001 -------------
0 Comparison of prapoaed pri w*th Indepndent C-0- 8-tt 99 nate performed BEFORE re"ilvIn.a. bids or P posels, or
0 10MLIANk'NBEFOREORE mvm1ving quotes r pmposals from other governmen I an thmugh an Inted contract or a
purchasmg cooperative.Attach Independent EWmate Form and underlyrnp�
docurr►entallon.
3 Comparison of proposed price with prices obtained "a
for the same or similar items,, Atlach
81#01%
K-AM&
do.c........entebw of research conducted.
Analw$ls Of oftroes cost Info aflon, A chcast
existing City Purchase Order No. ----------- and/or City[:3 The order Is priced Inaxordancewith -- ---------------- -- -- Contract No,, OWNW-0 ,which was competltively established.
[� Other (please specify sours a and attach suppatfng dacumentatlon):
---- ------ ---- - ------ -
-CERTIFICATION ------------
-Ift. oft.
d by 2CFR S 200.32.;codify t I developed this independent estimate AFTER (y 39eKing bids or pmposds as mquiru..
seekNtg1Fvmegertcies a 0%, (zCF:R §2Wa318(@))*orAF -r-ER (,q quotes wpropasals Intvrlocatora oumhasina coom amCe ched hereto Is true and
futther thatir to Me best of MY knoWec P and belief, the In Hon provided above and aa
correct and that the Independent estimate reflectsa n... FREE
and reasonable range of costs or prices ibr the future
procurement,
Ppared 8y:
Edna Johnson
Name and Tile (Please Print)
AL J&
A
alunmatUjv'�
aw qr� 1%w
4"OL Appved my.,6
r% �.W� A.
Depa t r Signaado
re
_U
prove Signature of Purchasing M
rlSupervisor
T portat'i8on u�lepartm--- e nt
Date
Date
F000 I �-
A�
(Thh onto bs completed by ft Financo Compl
Received by Purchasing (Purchasing Contacty
------------------
-------------
---- ------ --- Received by (t3renta Team Member)
a
NA&* Complete and signed form Is required for grant file.,
0
Date Received
6/4/2020
------- -- --------------
Date R ived:
City of Round Rock,, Texas
Mayor
Craig Morgan
Mayor Pro-Tem
D• May 28, 20200
Subject: Cost or Price Analysis Reasonableness
2020 RFP ADA Pamtransit Service
Councilmembeirs
Tammy Young
Rene Flores
Matthew Baker
Will Peckham
Performed Edna A Johnson, Transit Coordinator 14 1 �
1. 1�4°°
City Manager
Laurie Hadley
City Atto
CoMpM*son: The survey results and the rates in the current City contract anticipated the foflowm'g
hourly rates:
$70.16 to $72.07 4-5% increase per year thereafter
Star Shuttles proposed the following hourly rates for a five-year Period:,
Year 1
$69.59
Year 2
$72.50
4.2%
Year 3
S75.00
2.5%
Year 4
$77.70
2.7%
Year 5
$79.93
2.9%
Conclusion
The bids received from Star Shuttle are below the projected costs estimates and the anticipated 4-5%
increase per year is higher than the average 3 % L*ncrease as proposed.
CITY OF ROUND ROCK 2008 Enterprise Drive, Round Rack, Texas 76664
[P) 512-218.7,044 - (F] 512.218.5536 -, roundraddexas.gov
>tor/r/s pnp%aa
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.. - . . . . . . . . . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..................... ...........
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.
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7::U 410
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wtmmabw
AFP 20407
VI,--*--
liC Of! 1 pfton
ADA Rw dt Servkns
ROUND ROCK
Vendor Name
E�rluet�on
t
Total
� :: ; A ..:..:4:
� � . �y::;.:Max
Scott
Hendglckson Transportation Group
0.00
29.31
29.31
of a pouible
100.
2
Star Shuttle
0.00
30M
30-00
of a possible
100.00
MonAl Fleet and Management
own
...
...1�fV.00........
- -- - -----
(Replace with actual vendor name
90aF a`�d'ffi9
'�e%o
0.w�/
of a possible
4
vendor #4
(Replace with actual vendor name)
0.00
of a possible
1. 0
vendor #s
with actual vendor name
.00
0.00
�i' a possible
100.00(Replace
vendor #5
(iteplacce with actual vendor name)
.00
0.00
OZO
of a possible
100,00
' laximum Possible Score
70.00
30.00
100.00 of a pos ibie
100.00
Reid a/014
Exhibit "D"
EVALUATION MATRIX
in #1Numbe=Type of SolicitationSoiici#2..toln
Solicitation Name
---- - --------- --
Headrickson
-------- --- - -- -------- - - ---------------------
Muuti Fleet
aximilpoctationm
Shubde, Inc.
&=
am-ent
Cate ,','.-.,ry
roiata
------- ------
Gwyap
------
W ork Plaa
A AgOhL
'03" 3
26
Cast
30
30
Aft
29
Technic
- ---
10
- ------- --- ---- ----------------
Jill
---------
7
Solution
Q cations
---- - --- --------
RcLated
10
8
5
xmerieace
-- - ---------------
Project
10
8
6
.0aft t2
Kgoatiaa
----------
------ -----
------
-- - --- ---- ------- ------
Total
100
-- --------- - ------
deft
87
- ----------- - ---
73
---------------
* Deemad noa-xespoasive
leall
W In
Sff ecommenckd for Award
Smr Shuttle, Inc.
Exhibit "D"
mom
f IndeplendentEstl ateFoam
ROUND WIMTEXAS (Complete aefom Rwe ng aids, Proposals, or Quotes)
PUM289-V:
Federal gulaflons require documentation of an independent estimate Leached for every procurement action equal to or
above $250,000 BEFORE (1) receiving bids or proposals (see 2CFR § 200.323) or BEFORE (2) rewWg quotes or
proposals from other governmental entitles through an Intedocal contract or a purchasing cooperalve (see 2CFR
§ 2009318(s))*
The 111d2Deadmal EsNmat. nMerminatlan Is a form used to document the City of Round Rodc'a estimated range of fair
and reasonable costs for the gooda and/or services to be acquired, IncludIng construction costs. and to document the
analysis PRIOR to seeking bids, por quotes. This form must be signedosaby this (1) Depsrbnent Olf-'O"or to
attest to oompletla� of this requlmd torm� (2) Purchasing Manager to approve the Independent E.5,1660mate
DotsRninstlon Form, and (3) a Grants Compliance Team Member who Is responsfbls for grant oversight and
Implementationotintemal ntrols to meet the grant requirements,,
Insmicuons'.
i. Completethisfa for every federal grant procurement acUon equal to or above $250,000 prWto either(l)
adverUsing for bids or proposals or (2) seeking proposals i Intent agendes or purchasing cooperatives. Please
Project/Program/Grant Name: � '• '�•' ` ! °ti:., °:
This Ind ndent Estimate is for. Goods/Equipment ervices 0 Construction Work
099408cviamont
source Used to Develop Independent mate of Goods/Equipment `check all that apply and attach supporting
documentation).
ED Vendor surveylma*et survey. This may include emails and phone calls to qualified vendors to collect price
estimates. Attach surrey used.
Current or past contracts for the same or similar product Reference contacts, Indudng other City contracts tr
• the some or dmiar wec%rfnfin�jli anti caeRrect number_ Kavetlebte. fa helatu&
w-------- --- 1 � I - - - - - --------- -------
DHistorical price and costs data,, This may include histodcal prfce and cysts fbm other titles alsm Attach support
for hisforical pdce and costs data used,,
[:3 Other (please specify sours and attach suppoXng documenta6on):
,MONO Agob.
Chy of Round Rock,, m1mmuxami
Exhibit "D"
OUN01wexwwous
1"Afto
Independent Estimate Deination Fenn
(Complete llgfam Receiving Bids, Proposals, or Quotes)
fteruldl�ftft0r.G.0n struc�lon Work
Source Used to Develop independent EsUm of Services (check al Ihat apply and attach supporting
documentation):
['] Cu nt or psistMIj�cta for similar servkm or construction work. Rebmnw contracts (descrodon and contact
number, itavoomwe b he**I)* - -
comma GOOMFOAM ----it---------
Other departments a municl IlUes doing similar work.
amounts used to develop the Independent eslYmate of swvkv&
aHistod I price and costa data. Attach Tarr hbfWcal pdco ancosts data used.
Other (please specify 80=e and mach sppoiLinp doc&memM):
Attach documentatloWsuppott for the similar work and
C RTIF{CATION
1 cedffy that 1 develbped this independent estimate priorto (1) seeking Wda or propos�s as required bY 2CFR § 200-323
or before (?.J seeking quotas or proposals !rom Interlocal agencies or e pumhosing cooperative (zCFR § 2009318(s))o t
further cerfly that, lb the best of my knowledoegand belief, the Intomatlon PMWded above and attached hereto Is Weand
corroc� and that the Independent estimate reOechr a necessary. fair, and r+�asanabJe renge of coats or prices lbr the future
procurement.
Pda d By:
Name and Tide
(FleasA Print]
� �
Signature
Approved 8
Department D1-- � Slonature
— ------------- -1--- -qw,MFPqjw ft M—
Approver zsio%VnatPuriof sing
gar/SupwAsor
Depa ant
date
Date
Date
(Mls seeHoe Is to be =rapt d by the Anan Dep-M .-A --monlL A oomptand `iprmd term Ls asqultad for plant fib.)
Received By Purchasing (Pumhasing Contact)
6
Received By (Granic Team member)
Date Received
City of Round Rock, Texas
AddQW-
_ TWAMPU"'h' ON
492MLMor-,% ate: February
21, 202Q
1 indepaadent Cost Estimeta for 2020 RFP ADA PService
it
�,,,�
rikeaSO4JPafo Edna M. Jolasaa Trw&aipit Coordlngn#wr r
iadustry40�'fift&iftpesatra:�sitnd: 110 standard au1�-contracting fixed route or Is based
on a cost per hour Hourly rates consist of fuel, drivar ssbenefits. urimce, vehiala meintaasnae
and other slated opa�adonatcosh.Awdmr coat is slatedcapital7costs (vehicles)which is
uly a
fixed monthly cosh
,m%A t costestimate.0 01� AfinhL.Aaftn�MMIMAURNMIn 0 ar mpl a c 1'nd "Emp"CopwMan a sento sevad cities that an
ADAparatr�sit servica.
There ara sevew InhV4991t pambiwI M4th copwafg C3to from one 0avIPmvidto iWher asAsystwill have different variables,such who owns�purchasw the vehict Ma., other operational
cosh for a anti dispatching seavicea.
ther pmbl iscomperingdnumber of ravcnue
Iows
Ak
eg it talatesoverhead.
. . . . ......
. ............. .......
41iciting C�teZ - Sent 1HIMllar A VA M - 02ing IftftItyleDaft ofR�08
1. Longvii�OTX,W 12abath C ell 12/30/20t9
2.9Edmond, 41"st Balt's 12/30/2019
Ct
3ctoof Georgetown 117/2020
Exhibit "D"
CGM&WAGO&NO M, - ------------- ---
Acechedopudshat p ind I*tio0O 40.87
i Pao 42.b0
IMAM
am
WA� a sg33
C
wn:"reft81A0
details.
G`ment ConftW Hourly Reta far Round Rock
Star Shuttle 69.63
urvey COACIusioa•A
parett�nsit uNn __aw%ABoth Edmond Georgeiown opamte sunilar "C Contrmdar
prvvide3 vebiclea, dispatching and iuteko
Avaaga st per hour betwem Edmond Georgetovm is $70.16.
Qf Rock AV%A um�.fiI- A- M -man
�t S a:
In addition. the City of Rouad Rock is cwAVU-tly acfi with S Shuttle to p vidle ADA Pandmnsit
Sam while te newRFP is in process. Tho hourlyram of the Wwntract in--- FY2020 is569.63
with ar�sta ills" mom in FY2021 to 372.07 in FY2022 to S74.59. Alftugmh the Ci*ty w1*11 have ey.%~%sted
anew to place the CUS-1 t one, theUW 3ic schedule helps P innde avid suppo ng what
21thenew schedule
should look lL
dMBRM A�
CO,2%1 a
Aftffidmatet Cos------------oo
NMIne City of Round Roandapates the hourly in the new- contract to be between 570.16 and S72.07
,10ML AML� a 4Sq: increeaeMe survfwhour vrith year theabased bah Its ----ad the rates in the
current City contract
-- - ----- RUM
- --- ------
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M
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dM
4q
---
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ow M