Contract - Catapult Systems - 10/22/2020 Catapult Systems, LLC
V Catapult
O
3: Teams Voice Deployment for City of Round Rock
L4.— 9/30/2020 Submitted by: Submitted to:
OCatapult Systems, LLC City of Round Rock
1221 MoPac Expy#350 221 E Main St#221
n� Austin,TX 78746 Round Rock,TX 78664
W
EThis Statement of Work(SOW) represents an agreement between City of Round Rock(Client)and
0Catapult Systems, LLC(Catapult), and is subject to the terms and conditions specified below. The
Attachment(s)to this SOW, if any,shall be deemed to be a part hereof. In the event of any
inconsistencies between the terms of the body of this SOW and the terms of the any Appendices hereto,
the terms of the body of this SOW shall prevail.
V) Engagement Overview
City of Round Rock requests a highly available direct routing setup to support a multi-phased project to
deliver a Teams Voice Implementation with approximately 1000 general users migrating in the 1st phase
while maintaining interoperability with the legacy Cisco Call Manage platform. Phase II of the project will
support migration of Bridge operator users supporting multi-call scenarios and integration of a Microsoft
Teams cloud-based Call Center.The timeline for phase II is contingent upon general availability release
of Teams APIs for multi-call handling applications and the cloud-based Call Centers
Phase I includes configuration of current pilot SBC into a highly available production ready environment,
configuring Departmental Call routing,Auto attendants/call Queues, end-user Train the Trainer sessions,
migration activities, and Post-deployment support,for up to 1000 users.
Phase II covers configurations, deployment,and limited post deployment support of both the Bridge
Operator role and Call Center agents up to approximately 32 agents.
Catapult is conducting administrative training, End user train-the-trainer sessions, post deployment
support hours, and Catapult assisted creation of Adoption and Communication plans to enhance the
migration and adoption experience of City of Round Rock's employee base of Microsoft Teams Voice.
Additionally, creation of client specific Teams call quality reporting and administrative coaching provides
additional insight and metric driven analysis on Teams user experience and adoption.
The Teams Voice Implementation project has special significance due to the Covid-19 Health Emergency.
Work dynamics have changed, and it is apparent that City of Round Rock employees and the citizens
that they serve are having significantly higher remote interactions. Thus,the need for a highly available
production remote Teams Voice solution is magnified due to supporting the increase in traffic to Call
Center and Administrative Work teams.
R-2020-0290
Statement of Work for City of Round Rock •9/30/2020 1
Success Criteria
This engagement will be successful when:
1. Engage Microsoft Licensing to enable users for Teams Voice
2. Teams is configured in such a way as to maintain regulatory compliance
3. Teams voice deployment allows for flexibility in Voice for a modern remote workforce
Solution Concept
City of Round Rock has requested a highly available direct routing setup to support a multi-phased
project to deliver a Teams Voice Implementation with approximately 1000 general users migrating in the
1st phase while maintaining interoperability with the legacy Cisco Call Manage platform. Phase II of the
project will support migration of Bridge operator users supporting multi-call scenarios and integration of
a Microsoft Teams cloud-based Call Center.The timeline for phase II is contingent upon general
availability release of Teams APIs for multi-call handling applications and the cloud-based Call Centers
Phase I includes configuration of current pilot SBC into a highly available production ready environment,
configuring Departmental Call routing,Auto attendants/call Queues,end-user Train the Trainer sessions,
migration activities, and Post-deployment support,for up to 1000 users.
Phase II will cover configurations, deployment, and limited post deployment support of both the Bridge
Operator role and Call Center agents up to approximately 32 agents.
High-Level Road Map/Approach
Phase I - General users
Project Kickoff
Deploy and Stabilize
MS Teams Voice core configuration
Direct Routing Configuration-High-Availability
MS Teams User Migration
Enablement scripts
Porting of D/D's
User migrations
Post migration support
Knowledge Transfer and Documentation
Phase II - Bridge Operators and Call Center
Phase Kickoff
Deploy and Stabilize
MS Teams core configuration
MS Teams User Migration
MS Teams Bridge Operator Migration
Call Center Pilot Migrations
Call Center Migration
Knowledge Transfer and Documentation
Statement of Work for City of Round Rock •9/30/2020 2
Scope of Work
The Catapult team is responsible for the following work items to complete this engagement:
Phase l - General users
Project Kickoff
1. Project kick off meeting to review goals for this deployment
2. Schedule and facilitate an Adoption and Communication workshop with an ACM specialist
3. Create a project plan to further define the approach, design, and timeline for enabling users in
MS Teams Voice with Direct Routing
4. Conduct Teams Voice Readiness Assessment (checklist)
Deploy and Stabilize
MS Teams core configuration
1. Validate Teams Tenant mode
2. Configure Teams Voice routing policies and tenant settings
3. Configure up to 30 Auto Attendants or Call Queues
Direct Routing Configuration-High-Availability
1. Configure SBC for high availability
2. Pair HA secondary SBC device with Primary active
3. Validate and test failover capability
MS Teams User Migration
1. Configure scripts and input files for user enablement
2. Assist the client in completing the required Letter of Authorization (LOA)to port up to 1000
users' phone numbers'and auto attendant lines from the current carrier to Spectrum for use
with Direct Routing to Teams.
3. Assign customer provided Teams voice licensing for up to 1000 users utilizing Azure Ad group
licensing
4. Assign customer provided Teams DIDs for batch of up to 1000 office production users
5. Provide up to 24 hours of ad-hoc post deployment support to assist IT department
Knowledge Transfer and Documentation
1. Documented functional testing results
2. Detailed Adoption and Change Management plan
3. Up to 4 hours Administrator knowledge transfer covering;Teams system administration,Teams
user administration,Teams governance,and Teams troubleshooting
4. Up to 4 hours Train the trainer sessions covering end-user training scenarios(recorded)
5. Provide up to 24 hours of call quality reporting and coaching for internal admins
Phase /I—Bridge Operators and Call Center
Phase Kickoff
1. Assess current Call Center API release from Microsoft and validate it is production ready
2. Phase kick off meeting to review goals for this deployment
3. Create a project plan to further define the approach, design, and timeline for enabling users in
MS Teams Voice with Direct Routing
4. Cisco Call Center Call routing discovery and working session
Statement of Work for Cityof Round Rock -9/30/2020 3
Deploy and Stabilize
MS Teams core configuration
1. Configure up to 2 Auto Attendants and 2 Call Queues to support the Bridge Operators
2. Up to 4 hours Assist in configuring/integrating Teams multi-call application for Bridge Operators
3. Configure integration connection objects with Teams cloud-based Call Center
4. Assist client in configuring Teams cloud-based Call Center call flow and routing
5. Validate configuration of Teams cloud-based Call Center
MS Teams User Migrations
MS Teams Bridge Operator Migration
1. Configure scripts and input files for user enablement
2. Assist the client in completing the required Letter of Authorization (LOA)to port up to^2 users
phone numbers' and auto attendant lines from the current carrier to Spectrum for use with
Direct Routing to Teams.
3. Assign customer provided Teams voice and audio-conferencing licensing for up to^2
users utilizing Azure Ad group licensing
4. Assign customer provided Teams licensing for batch of up to^2 office production users
5. Provide up to 4 hours of ad-hoc post deployment support to assist IT department
Call Center Pilot Migrations
1. Configure scripts and input files for user enablement
2. Assist the client in completing the required Letter of Authorization (LOA)to port up to—4 call
center agents phone numbers from the current carrier to Spectrum for use with Direct Routing
to Teams.
3. Assign customer provided Teams voice and audio-conferencing licensing for up to—4 call center
agents utilizing Azure Ad group licensing
4. Assign customer provided Teams licensing for batch of up to—4 office call center agents
5. Enable Teams cloud-based Call Center licensing for batch of up to—4 office call center agents
6. Provide up to 8 hours of ad-hoc post deployment support to assist IT department
Call Center Migration
1. Configure scripts and input files for user enablement
2. Assist the client in completing the required Letter of Authorization (LOA)to port up to—26 call
center agents phone numbers from the current carrier to Spectrum for use with Direct Routing
to Teams.
3. Assign customer provided Teams voice and audio-conferencing licensing for up to—26 call
center agents utilizing Azure Ad group licensing
4. Assign customer provided Teams licensing for batch of up to—26 office call center agents
5. Enable Teams cloud-based Call Center licensing for batch of up to—26 office call center agents
6. Provide up to 32 hours of ad-hoc post deployment support to assist IT department
Knowledge Transfer and Documentation
1. Documented functional testing results
2. Creation of As-built document detailing configurations and call flow setups of Teams cloud-
based Call Center
3. Up to 4 hours Administrator knowledge transfer based upon configurations of the Teams cloud-
based Call Center
Statement of Work for City of Round Rock •9/30/2020 4
Client Participation
The Client team will participate in this engagement as follows:
1. Coordinate with Client remote resources and staff schedules while adhering to CDC Covid-19
Health Emergency guidelines
2. Provide client resource to configure necessary firewall, network, and Azure Active Directory
changes
3. Provide Catapult pertinent information needing to complete the required Letter of
Authorization (LOA)to port numbers into Microsoft Phone System
4. Purchase any required licensing prior to project start
5. Provide user account information and user DID's (Direct Inward Dialing)as needed for each
batch of migrations to Teams from current active directory attributes
6. Provide detailed Endpoint device management plan information from chosen hardware
endpoint device vendor
7. Coordinate with Catapult on phase 11 multi-call and Call Center application evaluation and
proposed work effort
8. Enable access and provide accounts for Catapult consultants as needed to complete the project
scope
9. Deploy all hardware endpoint devices in accordance with project plan and timelines
10. Be responsible for any client-side and/or appliance side upgrades, patches, or fixes prior
to project start
11. Review and approve engagement deliverables
12. Provide Catapult with a list of the client's Microsoft license subscriptions during the initial
project kickoff meeting, or upon license purchase if later
13. Assign Catapult as the Digital Partner of Record (See Appendix A)for each applicable
subscription in Microsoft's Customer Portal within 10 days of initial project kickoff meeting,or
after license purchase if later. Instructions included in Appendix A
Out of Scope
Deliverables and activities that are not identified in the Scope of Work Section of this document are out
of scope unless accompanied by an approved Project Change Request.
The following items should be considered with respect to the overall Client objective but are not
planned for this engagement:
1. Any Teams workloads not previously stated as in scope
2. Any communication plans outside previously stated plans and OCM components
3. End-User training beyond the specifically scoped Train-the Trainer sessions
4. Integration with any third-party products other than specifically stated as in scope.
5. Any hybrid infrastructure or appliance deployment, such as SBC(Session Border Controller),
other than that mentioned in scope.
6. Configuration of any analog devices such as fax machines,door systems, paging systems,etc.
not specifically stated as in scope
7. Migration/movement of existing conferencing information from on-premises to Office 365
8. On-premises dial-in conferencing integration/interworking with Microsoft Phone System (not
supported by Microsoft)
9. Integration with any UM (Unified Messaging)functionality other than Azure Voicemail(not
supported in Microsoft Phone System)
10. Implementation of any point-in-time backup
Statement of Work for City of Round Rock •9/30/2020 5
11. Physical Server Installation—Catapult personnel are not responsible for physical server or SBC
device installation, including rack-mounting and installing peripherals such as cards and
memory.
12. Server Operating System Installation—Catapult personnel are not responsible for operating
system installation and configuration tasks. However,they are responsible for making
configuration recommendations and auditing installation to ensure compliance.
13. System Troubleshooting—Catapult personnel are responsible only for system troubleshooting
directly related to installation and configuration of Teams and client components.
Deliverables
This engagement will produce the following deliverables:
# Deliverable Description
1 Adoption and Plan detailing necessary aspects of communication during the change
Change Management process.
Plan
2 Teams Readiness Excel Workbook evaluation checklist that provides guidance on the
Assessment evaluation for each item to indicate what should be considered
healthy or a potential risk and how to remediate or unblock that element
3 Functional Testing Document containing testing results from pilot stage showing delivered
Results Document Teams workloads are operational at the time of deployment
4 As-built Document Document of up to 20 pages detailing final call center system
configuration.This will include screenshots and notes from the work
effort
Estimating Assumptions
The overall scope and related work estimate for this engagement were developed based on the
following assumptions. Material changes to these assumptions may impact the estimated effort,
schedule and fees associated with completing the work:
• Client has workloads underpinning Microsoft Teams enabled in Office 365 tenant currently
• Client is providing necessary telephony infrastructure knowledge to successfully build out new
auto attendants and call queues within Microsoft Teams, no further analysis of current
telephony environment will be performed by Catapult consultant
• Existing client phone numbers will be ported to the Spectrum Sip trunk for Direct routing use.
• Current delays with telecom providers due to Covid-19 may cause scheduling delays or pauses in
the project timeline and are beyond Catapult's control
• Multi-call handling application integrations and Teams cloud-based Call Center products are
contingent upon unreleased Microsoft API and timeline is uncertain for Phase II implementation
• Client will assist in gathering proper operational device management based upon Teams
Planning Findings and Recommendations documentation previously provided.
• The client has previously deployed and configured Azure AD connect, or has previously
configured Cloud Identity authentication
Statement of Work for City of Round Rock •9/30/2020 6
• Teams multi-call application and Teams cloud-based Call Center training will be supplied by the
respective application vendors
• Emergency Location Information is assumed to be provided by SIP carrier based upon CSR
service location
• The client owns or will purchase the required Microsoft licensing to support both Teams and
the Teams phone system
o Microsoft Office 365 G5 user licenses or G3 with the following add-on licenses:
■ Microsoft Phone System add-on
■ Microsoft Audio Conferencing add-on
o Microsoft Virtual User Licenses
• Prerequisite requirements (security clearances, background checks, systems access,awareness
training,etc.) have been communicated to Catapult prior to the project kickoff meeting
• Information provided in Client documents and statements used to develop this Statement of
Work is assumed to be an accurate representation of the respective subject matter
• Client will provide Catapult consultants with necessary permissions and credentials for accessing
the relevant Client systems prior to the project kickoff meeting
• Catapult resources will be engaged on a full-time basis or per the agreed upon project schedule,
and work will be completed on consecutive business/working days for the duration of this
engagement unless otherwise agreed
• Client key stakeholders will be readily accessible for key decision making throughout the course
of the engagement
• The Catapult team may perform portions of the work either at the Client site or remotely
depending on the nature of each task
• Hardware and software costs that may be required to complete this engagement are not
included in this Statement of Work
• Some work items may be more accurately defined during the engagement. Should we
encounter a deviation from the total estimated schedule or effort,a change order will be
presented for approval prior to commencement of the associated work
• Client understands the success of this project is dependent upon the participation of Client staff
and third-party vendors(if required)
• Client will assume responsibility for management of all vendors not managed by Catapult
• Client will provide details of all relevant policies and standards which may have a bearing on the
design,testing or implementation of any new technology
• Upon schedule acceptance,delays due to Client resulting in Catapult resources not being utilized
as agreed upon may be invoiced as if resources were utilized in a full-time capacity, unless an
otherwise mutual agreement is reached between Catapult and Client
Task List of Non-Technical Requirements
1. When Catapult consultants are working with a customer's 0365 or D365 or PowerPlatform,
they must associate Catapult's Microsoft Partner number(58153)with the customer at the
subscription and workload level by submitting a claim through Microsoft's Partner Center.The
customer will receive a notification from Microsoft providing them with the option to deny
Catapult's influence with these technologies
• Catapult will help deploy or adopt the following:
❑Exchange Online ❑Intune
El Outlook Mobile ❑Azure Active Directory Premium (AADP)
Statement of Work for City of Round Rock •9/30/2020 7
❑SharePoint Online ❑Azure Information Protection(AIP)
®Teams ❑Azure Advanced Threat Protection(AATP)
❑Yammer ❑Microsoft Cloud App Security(MCAS)
❑ProPlus
Delivery Approach
Activity Plan
The table below summarizes the work activities and effort estimates planned for the completion of this
engagement. Based on our current work estimates and staffing approach,we expect a total duration of
approximately 11 weeks.
Phase Activity Schedule
weeks
Phase t
Project Kickoff Project kick off meeting to review goals for Week 1
this deployment
Schedule and facilitate an Adoption and
Communication workshop with an ACM
specialist
Create a project plan to further define the
approach,design,and timeline for enabling
users in MS Teams Voice with Direct Routing
Conduct Teams Voice Readiness Assessment
(checklist)
Deploy and Stabilize Validate Teams Tenant mode Weeks 1-2
Configure Teams Voice routing policies and
tenant settings
Configure up to 30 Auto Attendants or Call
Queues
Configure SBC for high availability
Pair HA secondary SBC device with Primary
active
Validate and test failover capability
Teams Users Migrations Configure scripts and input files for user Week 3
enablement
Assist the client in completing the required
Letter of Authorization (LOA)to port up to
—1000 users' phone numbers' and auto
attendant lines from the current carrier to
Spectrum for use with Direct Routing to
Teams.
Assign customer provided Teams voice
licensing for up to—1000 users utilizing Azure
Ad group licensing
Statement of Work for City of Round Rock •9/30/2020 8
Assign customer provided Teams DIDs for
batch of up to—1000 office production users
Provide up to 8 hours of ad-hoc post
deployment support to assist IT department
Knowledge Transfer and Documented functional testing results Week 4
Document
Detailed Adoption and Change Management
plan
Up to 4 hours Administrator knowledge
transfer covering;Teams system
administration,Teams user administration,
Teams governance, and Teams
troubleshooting
Up to 4 hours Train the trainer sessions
covering end-user training scenarios
(recorded)
Phase II
Phase Kickoff Assess current Call Center API release from Week 5
Microsoft and validate it is production ready
Phase kick off meeting to review goals for this
deployment
Create a project plan to further define the
approach,design,and timeline for enabling
users in MS Teams Voice with Direct Routing
Cisco Call Center Call routing discovery and
working session
Deploy and Stabilize Configure up to 2 Auto Attendants and 2 Call Week 6-7
Queues to support the Bridge Operators
Up to 4 hours Assist in configuring/integrating
Teams multi-call application for Bridge
Operators
Configure integration connection objects with
Teams cloud-based Call Center
Assist client in configuring Teams cloud-based
Call Center call flow and routing
Validate configuration of Teams cloud-based
Call Center
Teams Bridge Operator Configure scripts and input files for user Week 8
Migration enablement
Assist the client in completing the required
Letter of Authorization (LOA)to port up to—2
users phone numbers' and auto attendant
lines from the current carrier to Spectrum for
use with Direct Routing to Teams.
Assign customer provided Teams voice and
audio-conferencing licensing for up to—2
users utilizing Azure Ad group licensing
Statement of Work for City of Round Rock •9/30/2020 9
Assign customer provided Teams licensing for
batch of up to^2 office production users
Provide up to 4 hours of ad-hoc post
deployment support to assist IT department
Call Center Pilot Migration Configure scripts and input files for user
enablement Week 9
Assist the client in completing the required
Letter of Authorization (LOA)to port up to—4
call center agents phone numbers from the
current carrier to Spectrum for use with Direct
Routing to Teams.
Assign customer provided Teams voice and
audio-conferencing licensing for up to—4 call
center agents utilizing Azure Ad group
licensing
Assign customer provided Teams licensing
for batch of up to —4 office call center
agents
Enable Teams cloud-based Call Center
licensing for batch of up to —4 office call
center agents
Provide up to 8 hours of ad-hoc post
deployment support to assist IT
department
Call Center Migration Configure scripts and input files for user Week 10
enablement
Assist the client in completing the required
Letter of Authorization (LOA)to port up to
—26 call center agents phone numbers from
the current carrier to Spectrum for use with
Direct Routing to Teams.
Assign customer provided Teams voice and
audio-conferencing licensing for up to^26 call
center agents utilizing Azure Ad group
licensing
Assign customer provided Teams licensing for
batch of up to—26 office call center agents
Enable Teams cloud-based Call Center
licensing for batch of up to^26 office call
center agents
Provide up to 8 hours of ad-hoc post
deployment support to assist IT department
Documented functional testing results Week 11
Statement of Work for City of Round Rock •9/30/2020 10
Knowledge Transfer and Creation of As-built document detailing
Document configurations and call flow setups of Teams
cloud-based Call Center
Up to 4 hours Administrator knowledge
transfer based upon configurations of the
Teams cloud-based Call Center
Total 11 weeks
Staffing
Key Catapult roles are described below, individual Catapult consultants may fulfill one or more roles on
this engagement.
Role Responsibilities
Architectural • Conduct various workshops and meetings to define,assess,
Technician (MAT) and recommend for Teams deployment
• Perform Teams Voice Readiness Assessment checklist
• Configure Teams Core settings and policies
• Perform pilot enablementfor Teams Voice/Audio
Conferencing
• Perform production enablement for Teams Voice/Audio
Conferencing
• Conduct Knowledge Transferto Teams Administrator
• Provide Teams Success Kit and User Quick Guides
• Engagement • Create and maintain the project plan
Managing • Manage the project to budget
(MEM) • Assign tasks to resources
• Identify and log project risk and issues
• Create and communicate project status reports
• Ensure delivery quality and timeliness
• Manage client deliverables acceptance
• Primary accountability for quality of delivery, communication
and issue resolution
• Management oversight for status reporting, budget and
schedule tracking
• Strategic business and technology alignment
Quality Management
The Catapult team will produce a Quality Plan to identify and define the tasks necessary to ensure that
the client's expectations are met.These tasks may include:
• Deliverable acceptance criteria and review cycles
• Schedule for status meetings and status report distribution
• Process and responsibilities for issue escalation and resolution
• Other required quality management steps in each phase of the engagement
Statement of Work for City of Round Rock •9/30/2020 11
• Methods for addressing key Client expectations with respect to the overall engagement
objectives
Throughout the engagement,the Catapult team will monitor quality related activities and ensure
compliance with the Quality Plan.
Status Reporting
The Catapult team will prepare a weekly status report that captures relevant details related to work
progress such as project budget,schedule, and issues that require management attention.The Catapult
team will conduct a weekly status meeting with the Client team to review the status report and address
any issues or activities that require attention.
Project Closeout Report
Upon completion of the engagement, Catapult will provide a project closeout report. This report will
include a summary of accepted deliverables, budget and schedule results,open issues and lessons
learned.
Approving Deliverables
The Catapult and Client teams will jointly execute a deliverable review process as defined in the diagram
below:
Catapult Team Client reviews
presents the the deliverable Catapult revises Chentapproves
deliverable to and provides the deliverable deliverable.
Client Team. feedback. and re-submits
w'rthin3busnessdays Wittrin2busine$days
The effort estimates in this Statement of Work account for one iteration of the approval process shown
here. If during the engagement Client requires more iterations of this process, Catapult project
management will evaluate the related impact on budget and schedule and execute the change
management process as appropriate. If approval or feedback has not been received from the Client
within three (3) business days, deliverables will be considered approved and accepted by the Client
unless otherwise mutually agreed upon in writing.
Change Management
Catapult will notify Client promptly if there is any material change in scope,schedule,or
budget. Conversely, Client will notify Catapult promptly of any changes in scope or timeline. Any
change to the scope will be managed using Catapult Project Change Management process. Under this
process, either Catapult or Client may initiate a change request when some change or event has
occurred that may impact the scope,schedule,or budget of the project. Client can choose to approve
or deny the change request. Catapult will not proceed with work related to the change request until
Client has issued formal approval.
Statement of Work for City of Round Rock •9/30/2020 12
Some examples of events that can cause a change request include the following:
• Change in Technical Scope—Client decides to include new functionality or capabilities not
identified in the initial scope and related work estimates
• Change in Scope of Work—Client requests Catapult perform work activities or produce
deliverables not originally assigned to the Catapult team
• Change in Approach—Material changes in the work approach due to circumstances outside the
control of the engagement team (some examples include: Client team members not available as
planned,delays in Client tasks or responsibilities,equipment not available as planned.)
• Change in Schedule—Material changes in the schedule due to circumstances outside the control
of the engagement team
Professional Fee Schedule
Catapult will provide the services defined in this SOW on a time and materials basis in accordance with
the table below.The hours and costs shown below are an estimate only and should not be considered a
fixed cost:
Item Description Quantity Unit Cost Total Cost
MS Engagement Managing(MEM) 110 $184 $20,240
MS Architectural Technician (MAT) 421 $195 $82,095
TOTAL 531 $102,335
This SOW offer will expire 60 days from the SOW date listed on the first page unless executed.
Catapult has two(2)contracting vehicles and this SOW relates to the following one:
Microsoft Technical Services (MTS)-Contract#DIR-TSO-3774
By mutual agreement between Client and Catapult and pursuant to current health restrictions,
1. All work is to be performed remotely
Terms and Conditions
This SOW is subject to the terms and conditions of current Texas Department of IT Resources (DIR)
Microsoft Technical Services (MTS) (Agreement) between Catapult and the State of Texas in effect at the
time of signature for this SOW.
DIR Vendor ID: 174-268-2821-000
DIR Contract#: DIR-TSO-3774
• We will submit invoices according to the terms defined in the current MTS Agreement
• Upon schedule acceptance,cost associated with delays due to Client which result in Catapult
resources not being utilized in a full-time capacity, may be invoiced as if resources were utilized
in a full-time capacity, unless some other mutual agreement is reached between Catapult and
Client
Statement of Work for City of Round Rock •913012020 13
• Capitalized terms not defined in this SOW shall have the meaning ascribed to them in the MTS
Agreement
• The term of this SOW is effective beginning upon execution and continues through completion
of the engagement
Statement of Work for City of Round Rock •9/30/2020 14
Acceptance
City of Round Rock Catapult Systems, LLC
221 E Main St#221 1221 MoPac Expy#350
Round Rock,TX 78664 Austin,TX 78746
By: By:
Name: Cr�gM rat Name:
0 cn=Jim Booth,Vice
President,o=Catapult
Title: Title:Title: Systems,
emai 1=jim.booth@catapu Itsy
stems.com,c=US
Date
10 22 2O zo Date 2020.09.3012:47:29-05'00'
Please acknowledge acceptance of this with signature above.
Email this signed document to:
Ashleigh Raymond
EMAIL:Ashleigh.Raymond@CatapuItSystems.com
Statement of Work for City of Round Rock •9/30/2020 15
Appendix A - Setting up Catapult as Partner of
Record
Assigning Claiming Partner of Record for M365 or D365 or PowerPlatform
When Catapult consultants are working with a Client's M365 or D365 or PowerPlatform environment,
they must associate Catapult's Microsoft Partner number(1021570)with the Client at the subscription
and workload level by submitting a claim through Microsoft's Partner Center.The Client will receive a
notification from Microsoft providing them with the option to deny Catapult's influence with these
technologies. No action is required from Client unless Client chooses to decline the association.
Statement of Work for City of Round Rock •9/30/2020 16
CERTIFICATE OF INTERESTED PARTIES FORM 1295
1 of 1
Complete Nos.1-4 and 6 if there are interested parties. OFFICE USE ONLY
Complete Nos.1,2,3,5,and 6 if there are no interested parties. CERTIFICATION OF FILING
1 Name of business entity filing form,and the city,state and country of the business entity's place Certificate Number:
of business. 2020-674644
Catapult Systems, LLC
Austin,TX United States Date Filed:
2 Name of governmental entity or state agency that is a party to the contract for which the form is 10/05/2020
being filed.
City of Round Rock Date Acknowledged:
3 Provide the identification number used by the governmental entity or state agency to track or identify the contract,and provide a
description of the services,goods,or other property to be provided under the contract.
Teams Voice Deployment
Nature of interest
4 Name of Interested Party City,State,Country(place of business) (check applicable)
Controlling Intermediary
5 Check only if there is NO Interested Party.
6 UNSWORN DECLARATION
My name is Lindsay Kelling , and my date of birth is
My address is 1221 South MoPac Expressway,Suite 350 , Austin TX , 78124 US
(street) (city) (state) (zip code) (country)
I declare under penalty of perjury that the foregoing is true and correct.
Executed in Guadalupe County, State of Texas ,on the 5th day of October ,20 20
(month) (year)
fi sf/
Signature of authorized agent of contracting business entity
(Declarant)
Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.1.3a6aaf7d
CERTIFICATE OF INTERESTED PARTIES FORM 1295
1 of 1
Complete Nos.1-4 and 6 if there are interested parties. OFFICE USE ONLY
Complete Nos.1,2,3,5,and 6 if there are no interested parties. CERTIFICATION OF FILING
1 Name of business entity filing form,and the city,state and country of the business entity's place Certificate Number:
of business. 2020-674644
Catapult Systems, LLC
Austin,TX United States Date Filed:
2 Name of governmental entity or state agency that is a party to the contract for which the form is 10/05/2020
being filed.
City of Round Rock Date Acknowledged:
10/05/2020
3 Provide the identification number used by the governmental entity or state agency to track or identify the contract,and provide a
description of the services,goods,or other property to be provided under the contract.
Teams Voice Deployment
Teams Voice Deployment
Nature of interest
4
Name of interested Party City,State,Country(place of business) (check applicable)
Controlling Intermediary
5 Check only if there is NO Interested Party. ❑
X
6 UNSWORN DECLARATION
My name is , and my date of birth is
My address is , ,
(street) (city) (state) (zip code) (country)
I declare under penalty of perjury that the foregoing is true and correct.
Executed in County, State of ,on the day of ,20
(month) (year)
Signature of authorized agent of contracting business entity
(Declarant)
Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.1.3a6aaf7d