R-2022-131 - 4/28/2022RESOLUTION NO. R-2022-131
WHEREAS, the City of Round Rock ("City') has previously entered into a "Master Services
Agreement" with Paymentus Corporation (" Paymentus') for utility billing and payment services
(' :4greenxnt'�):utd
WHEREAS. Paynentus has submitted Supplemental Agreement No. I to amend the
Agreement to add un additional service to the Scope of Services, specifically new online payment
portal software that will integrate into the City's existing system; and
WHEREAS, the City Council desires to enter into said Supplemental Agreement No. 1 with
Paymentus, Now Therefore
BE IT RESOLVED BY THE COUNCIL OF THE CITY OF ROUND ROCK, TEXAS,
That the Mayor is hereby authorized and directed to execute on behall'of the City Supplemental
Agreement No. I to "Master Services Agreement" with PaN mentus, a copy of same being attached
hereto as Exhibit "A" and incorporated herein for all proposes.
The City Council hereby finds and declares that written notice of the date. hour. place and
subject of the meeting at which this Resolution was adopted was posted and that such meeting w•as
Open to the public as required by law at all times during which this Resolution and the subject matter
hereof were discussed, considered and formally acted upon, all as required by the Open Meetings Act,
Chapter 551. Texas Government Code, as amended.
RESOLVED this 28th clay of April, 2022.
ATTEST:
IVILAGAN S' NKS. tity Clerk
EXHIBIT
"All
SUPPLEMENTAL AGREEMENT NO. I
TO "MASTER SERVICES AGREEMENT"
WITH
PAYMENTUS CORPORATION"
CITY OF ROUND ROCK §
STATE OF TEXAS §
COUNTY OF TRAVIS §
COUNTY OF WILLIAMSON §
THIS SUPPLEMENTAL AGREEMENT NO. I to "Master Services Agreement" with
Paymentus called "Supplemental Agreement No. I," is made by and between the CITY OF
ROUND ROCK, TEXAS, a home -rule municipality, with offices located at 221 East Main
Street, Round Rock, Texas 78664-5299 (referred to herein as the "City"), and PAYMENTUS
CORPORATION, whose offices are located at 13024 Ballantyne Corporate Place, Suite 450,
Charlotte, North Carolina 28277 (referred to herein as the "Paymentus").
WHEREAS, the City and Paymentus previously executed the referenced "Master
Services Agreement" for electronic bill payment services for City utilities with Paymentus,
hereinafter called the "Master Services Agreement" on February 16, 2018; and
WHEREAS, the City desires to add additional services to the Master Services
Agreement, specifically, a comprehensive, fully hosted, turnkey Electronic Billing and Payment
(EBPP) solution including gateway, processing, posting, funding, and reporting; and
WHEREAS, the parties desire to add additional fees to the Master Services Agreement
for the additional Scope of Services as set forth herein; and
WHEREAS, the parties also desire to amend the term of the Master Services Agreement
as set forth herein; and
NOW THEREFORE, in consideration of the mutual promises and obligations in the
Agreement and this Supplemental Agreement No. I, the City and Paymentus agree that said
Master Services Agreement is amended and supplemented as follows:
I.
The Scope of Services set forth in Section 2.1 of the "Master Services Agreement," shall
be amended to include the additional Scope of Services set forth in the attached Exhibit "A,"
incorporated herein by reference for all purposes.
4895-5135.6186/ss2
II.
"Schedule A: Pgvmentus• Service Fee Schedule•• is amended to add an additional service
fee of $1.50 per transaction for the EBPP solution as set forth in the attached Exhibit "B," the
amended "Schedule A — Pavmentus Service Fee Schedule. "
The additional service fees to be paid by the City to Paymentus are estimated to be
approximately $378,000.00 per year for the EBPP solution, however, the actual total of said
additional fees shall be determined by the number of transactions made per year.
A new initial five (5) year term in Section 9.1 of the Master Services Agreement shall
commence on August I, 2022. The parties shall have the option to renew the Master Services
after the initial five (5) year term for an additional two (2)-year renewal term by written
agreement between the parties and approval by the C'ity's governing body.
The current term of the Master Services Agreement shall remain in effect until the new
initial five (5) year term commences on August 1.2022.
IV.
This Supplemental Agreement No. I shall amend the original Master Services Agreement
only as set forth herein with no other changes in terms or conditions of the original Master
Services Agreement.
[Signatures on the following page.]
101
IN WITNESS WHEREOF, the City and Paymentus have executed this Supplemental
Agreement No. 1 to be effective as of the last date of due execution by both parties.
CITY OF ROUND ROCK, TEXAS
By:
Printed Name:
Title:
Date Signed:
ATTEST:
0
Meagan Spinks, City Clerk
FOR CITY, APPROVED AS TO FORM:
By:
Stephan L. Sheets, City Attorney
PAYMENTUS CORPORATION
By:
Printed Name:
Title: V i S t
Date Signed: a
Exhibit "A"
Scope of Services
Paymentus will provide a comprehensive, fully hosted, turnkey Electronic Billing and Payment (EBPP) solution
that includes gateway, processing, posting, funding and reporting. We can exchange data with the City using
any combination of web services (HTTPS, XML, SOAP, REST) and file interfaces with delivery via SFfP.
Paymentus hosts and administers the services, ensuring they are fully maintained and functional with around -
the -clock monitoring and automated processes wherever possible.
Payment channels can include any or all of the following:
• Web — including AMI usage • IVR
• Mobile • Call Center/CSR-assisted
• Mobile Wallet • POS
• Text • Kiosk
• Email • Walk-in at Walmart and other retail locations
• Chat • Virtual assistant (Amazon Alexa)
Payment types can include any or all of the following:
• One -Time (immediate) • Payment Plans
• One -Time (future -dated) • Donations
• Ad hoc • Call Center
• Recurring/AutoPay • Aggregated from other sources (e.g. bank)
Payment methods can include any or all of the following:
• Credit cards • PayPal
• Debit cards • PayPal Credit
• ACH/eCheck • Venmo
• Cash • Apple Pay
• Amazon Pay • Google Pay
Electronic Bill Presentment can include any or all of the following: online, text, email, mobile wallet.
A sophisticated rules -based engine and highly configurable platform allows Paymentus to configure the
solution according to the City business rules. An integration process will be defined for payment remittance to
update the City's system(s) and deposit funds to a designated account the next business day.
The Agent Dashboard from Paymentus is a powerful reporting and management tool, giving your staff online
access to real-time billing and payment activity across channels. Your CSRs and other authorized users will have
information to lookup/research payments and perform a broad array of customer care and back -office tasks,
Paymentus provides all -encompassing support that includes all of the following:
• Project management • Strategic planning
• 24/7 Network operations • Adoption marketing
• Client and end user support • Subject matter experts: security, compliance,
• Account management treasury, etc.
Exhibit T"
Paymentus
Schedule A — Paymentus Service Fee Schedule
The Services will initially consist of the Services indicated by a check box on the following table. The Paymentus
Fee will be as specified below. and will be paid by the Client. unless desionated as a User paid fee.
Channel
Channels
Services
Payment Methods $
Channels
Paymentus
Fee
User
Paid
Fee
®
Instant
Ebill Presentment
All payment channels and
$1.50 per
❑
Payment
and Customer
methods offered under IPN
transaction for
NetworkT
Engagement
such as PayPal, Venmo,
debit card,
PayPal Credit ,Secure PDF
credit card and
Push, Chatbot, Advanced
digital wallet
Notification Service (ECM),
payments
Text 2 Pay, Voice Assistants,
Mobile Apps and others as
2.65% per
offered by Payments from time
transaction for
to time
non -qualified
utility rate
transactions
$0.85 per
transaction for
eCheck/ACH
payments
®
Direct
Ebill Presentment
Credit, Debit, ACH
$1.50 per
❑
Payments
and Customer
transaction for
(Web, IVR,
Engagement
debit card,
Recurring)
credit card and
digital wallet
payments
2,65% per
transaction for
non -qualified
utility rate
transactions
$0.85 per
transaction for
eCheck/ACH
payments
Note: Average Bill Amount: $120.00. Maximum Amount per Payment is $1,200 to be billed in increments of $300.
Multiple payments may be made.
Chargebacks and returned checks will be billed at $9.95 per item.
Paymentus will integrate with the Client's AMI data to provide Usage Data within the Customer Portal at no
additional cost to the Client.
EMV point of sale devices will be invoiced at $450 each.
ME