Contract - Paymentus Corp - 4/28/2022R-2022-131
11.
"Schedule A: Pa'vnteutus Service Fee Schedule" is amended to add an additional service
fee of$1.50 per transaction for the EBPP solution as set Borth in the attached Exhibit "B," the
amended "Schedule A — PuYlnentus .Service Fee.Schedule. "
The additional service fees to be paid by the City to Paymentus are estimated to he
approximately 5378,000.00 per year for the EBPP solution. however, the actual total of said
additional fees shall be determined by the number of transactions made per year.
Ill.
A new initial five (5) year term in Section 9.1 of the Master Services Agreement shall
commence on August 1. 2022. The parties shall have the option to renew the Master Services
after the initial five 0) year tern for an additional two (2)-year renewal term by written
agreement between the parties and approval by the City's governing body.
The current term of the Master Services Agreement shall remain in effect until the new
initial five (5) year tenn commences on August 1. 2022.
IV.
This Supplemental Agreement No. 1 shall amend the original Master Services Agreement
only as set forth herein with no other changes in terns or conditions of the original Master
Services Agreement.
[Signatures on the following page.]
I
IN WITNESS WHEREOF, the Ca} and PaNmenlus ha%c executed this Supplemental
Agreement No. I to be cflceti%c as of tllc Iasi date of due c.xccuuon hp both parties.
crry 4RUND ROCK. E\AS P:11 HIEN"fCS CORPORA7l0:\By
Pnntcd �(]�g� PrimcdName:— tt.,`�Q' 1/11 -
'Iitle'
Date Signed: Date Signed:
ATTEST: /
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�ea�.a❑ Spt 11:. c IIY c '
FOR CITY. APPROVED AS '1 ) FORM:
HY n .
Stephan . Sheets. City Attorney
Exhibit "A"
Scope of Services
Paymentus will provide a comprehensive, fully hosted, turnkey Electronic Billing and Payment (EBPP) solution
that includes gateway, processing, posting, funding and reporting. We can exchange data with the City using
any combination of web services(HTTPS, XML, SOAP, REST) and file interfaces with delivery via SUP.
Paymentus hosts and administers the services, ensuring they are fully maintained and functional with around-
the-clock monitoring and automated processes wherever possible.
Payment channels can include any or all of the following:
• Web— including AMI usage • IVR
• Mobile Call Center/CSR-assisted
• Mobile Wallet . POS
• Text • Kiosk
• Email • Walk-in at Walmart and other retail locations
• Chat • Virtual assistant (Amazon Alexa)
Payment types can include any or all of the following:
• One-Time (immediate) • Payment Plans
• One-Time(future-dated) • Donations
• Ad hoc • Call Center
• Recurring/AutoPay . Aggregated from other sources(e.g. bank)
Payment methods can include any or all of the following:
• Credit cards • PayPal
• Debit cards • PayPal Credit
• ACH/eCheck • Venmo
• Cash a Apple Pay
• Amazon Pay • Google Pay
Electronic Bill Presentment can include any or all of the following: online,text, email, mobile wallet.
A sophisticated rules-based engine and highly configurable platform allows Paymentus to configure the
solution according to the City business rules. An integration process will be defined for payment remittance to
update the City's system(s)and deposit funds to a designated account the next business day.
The Agent Dashboard from Paymentus is a powerful reporting and management tool, giving your staff online
access to real-time billing and payment activity across channels.your CSRs and other authorized users will have
information to lookup/research payments and perform a broad array of customer care and back-office tasks,
Paymentus provides all-encompassing support that includes all of the following:
• Project management • Strategic planning
• 24/7 Network operations • Adoption marketing
• Client and end user support Subject matter experts: security, compliance,
• Account management treasury, etc.
Exhibit "B"
Paymentus
Schedule A — Paymentus Service Fee Schedule
The Services will initially consist of the Services indicated by a check box on the following table. The Paymentus
Fee will be as s ecified below, and will be aid b the Client, unless desi nated as a User aid fee.
Channel Channels Services Payment Methods& Paymentus User
Channels Fee Paid
Fee
® Instant Ebill Presentment All payment channels and $1.50 per ❑
Payment and Customer methods offered under IPN transaction for
Network T1° Engagement such as PayPal,Venmo, debit card,
PayPal Credit ,Secure PDF credit card and
Push, Chatbot, Advanced digital wallet
Notification Service (ECM), payments
Text 2 Pay, Voice Assistants,
Mobile Apps and others as 2.65%per
offered by Payments from time transaction for
to time non-qualified
utility rate
transactions
$0.85 per
transaction for
eCheck/ACH
-payments
® Direct Ebill Presentment Credit, Debit, ACH $1.50 per ❑
Payments and Customer transaction for
(Web. IVR, Engagement debit card.
Recurring) credit card and
digital wallet
payments
2.65% per
transaction for
non-qualified
utility rate
transactions
I
$0.85 per
transaction for
eCheck/ACH
payments
Note: Average Bill Amount: $120.00. Maximum Amount per Payment is $1,200 to be billed in increments of$300.
Multiple payments may be made.
Chargebacks and returned checks will be billed at$9.95 per item.
Paymentus will integrate with the Client's AMI data to provide Usage Data within the Customer Portal at no
additional cost to the Client.
EMV point of sale devices will be invoiced at$450 each.
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