CM-2023-246 - 10/13/2023
Customer Confidential
City of Round Rock
Statement of Work for Professional Services
CoRR-SOW-IN_MDM-WiFiCerts-20230719
Version Release: 1.0
CM-2023-246
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CORR-SOW-IN_MDM-WIFICERTS-20230719
Addresses and Contact Information
Customer Address Engagement Address
Contact Name
Tayon Kendrick
Address:
221 East Main Street ROUND ROCK, Texas,
UNITED STATES
Remote Engagement: Yes
Delivery Language: English
Contact Telephone
Contact Email Address
tkendrick@roundrocktexas.gov
Document Revision History
Date Author Revision Change Reference
2023-07-19 Area Services Manager
Darin Hew
1.0 Document Creation
Document Reviewer
Name Title Revision Date
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Document Purpose
The purpose of this document is to describe the tasks for a Ivanti Professional Services
engagement.
Note
To execute this Statement of Work, both parties must sign as indicated in the
Authorization and Acceptance Section of this document.
Overview
City of Round Rock (“Customer”) has requested the Consultant (as defined below) to provide hours
of Ivanti Professional Services consultancy on a time and materials basis as defined in the following
Statement of Work (“SOW”). The Ivanti resources assigned to this project will be under the direction
of both Ivanti Project Management and the Customer Project Manager.
All references to “Consultant” shall mean the entity identified below in the same geographic region
as the Customer:
Ivanti, Inc., a Delaware corporation, performs Services in the Americas, except Brazil.
Ivanti Comércio de Software Brasil Ltda, a Brazilian company, performs Services in
Brazil.
Ivanti Software K.K., a Japanese company, performs Services in Japan.
Ivanti Software (Beijing) Co., Ltd., a Chinese company, performs Services in China.
Ivanti International Limited, an Irish company, performs Services related to the
Wavelink and Naurtech branded products in Europe, the Middle East, Africa, and the
Asia Pacific region.
Ivanti U.K. Ltd, an English company, performs Services in all other locations.
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Tasks
This section describes the expected tasks planned for the consultancy engagement.
Description Hours
Ivanti Professional Services (PS) Consultancy
General Consulting Hours 16.00
Project Administration Included
Ivanti PS Total 16.00
In Scope
This section describes the activities in scope for the consultancy engagement
Description
Ivanti Professional Services (PS) Consultancy
The PS Consulting section provides the Customer with a reserved block of time that can be applied to any
professional services as they apply to the Ivanti product set(s) specified below. The primary purpose of this
activity is to provide the Customer with a competent and experienced Certified PS Consultant who can
assist with any PS related tasks necessary as they apply to the specified Ivanti product set(s). These
activities are limited only by product set and time, and may include discussion, demonstration, training,
configuration, PS product administration and Q & A on any PS related topics, unless expressly excluded in
this SOW.
Product Set
1. Ivanti Neurons for Modern Device Management (MDM), formerly MobileIron
Planning Meeting: Meet with Customer key stakeholders to determine prioritized objectives for the allotted
amount of time
Create Agenda: Determine and agree upon a suitable agenda
Perform Activities: Engage with Customer to perform mutually agreed upon agenda items.
1. Assistance with Cert Based Authentication for WiFi (General Consulting Hours)
a. Review customer environment to determine optimal way of distributing and managing
WiFi on managed Devices reviw
i. Certificate Distribution
ii. PKI Integration
b. Additional General Consulting activites may include,
i. Planning and Discovery: MobileIron will work with Customer to complete a
general project assessment, discovery, and gather Customer requirements.
ii. Strategic Services: Strategic guidance on the development of an overall mobili ty
plan
iii. Advisory Services: Consultation on MobileIron and industry best practices (eg.
BYOD, Mobile Policy)
iv. Installation Assistance: Advanced assistance with installation activities
v. Product Configuration: Assistance with additional product and policy
configuration
vi. Training: Training for both HelpDesk and Administrative resources
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vii. Rollout Assistance: Assistance with initial rollout planning and support
viii. Post-Deployment System Review: A system review to adjust and optimize the
system once customer use cases have
Note: Completion of any planned activities is subject to the time constraints set forth in this SOW and
completion of specific activities cannot be guaranteed unless agreed to in advance.
Project Administration
Following the introduction of the consulting resources to the customer, the Ivanti Project
administrator will monitor the activities of those resources throughout the project to make sure
that the delivery of services matches the Statement of Work. The Project Administrator does not
actively participate in project activities, provides no customer reporting other than timecard
information, and does not serve as an escalation point for project delivery issues. Customer is
responsible for all other project management responsibilities and project outcomes
Please note: The Ivanti resource(s) assigned to this project will be under the sole direction of
the Customer Project Manager. If additional Project Management resources or functionality is
required to complete the work, a Project Change Request will be produced and signed by both
parties.
Out of Scope
By definition any item not deemed in scope is considered out of scope, but for clarity the following
specific items are not included:
Ref Description
OS1 Consultancy relating to any products not specified in the “In Scope” section of this document
Assumptions
The project will proceed with the following identified assumptions. Any further assumptions that are
identified as the project progresses will be subject to a change control and an impact analysis,
which may affect the cost and timescales of the project. Where these changes were not reasonably
identifiable by Ivanti then the Customer will bear any costs.
Ref Assumptions
A1 If onsite engagement, the Consultant will be provided with a desk and chair within an office
environment preferably with internet access.
A2 If onsite engagement, Customer will provide advance notification of any site-specific requirements such
as security clearance, identification and safety training.
A3
Customer representatives are available to answer requirements and design questions supply logon
credentials, IP addresses, and server names to the Ivanti Certified Consultant as reasonably
requested.
A4 Customer representatives are available in order that the Ivanti Consultant can transfer knowledge
regarding the configuration and usage of the software.
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Ref Assumptions
A5 Network connectivity and all relevant cabling will be in place, so as not to impede the progress of work.
A6 The agreed physical and logical infrastructure will be provided and access will be provided to the Ivanti
consultant as necessary in order to enable the completion of required tasks
A7
Ivanti will supply licenses under a separate commercial agreement outside of the scope of this
Statement of Work. Any additional non-Ivanti software license requirements (e.g. Microsoft licenses)
will be sourced by Customer.
A8 For engagements requiring product installation, the latest release of Ivanti software or the required
components will be installed unless otherwise agreed.
A9 If onsite engagement, delivery of Services assumes inclusion of travel and expense (T&E) rate in the
Purchase Order (PO); if no T&E is included in PO, all Services hours will be fulfilled remotely.
Constraints
The project will proceed with the following identified constraints. Any further constraints that are
identified as the project progresses will be subject to a change control and an impact analysis,
which may affect the cost and timescales of the project. W here these changes were not reasonably
identifiable by Ivanti then the Customer will bear any costs.
Ref Constraints
C1 Unless otherwise stated all work will be performed during normal business hours, Monday to Friday
excluding public holidays
C2 Consulting Hours are valid for a period of 1 year from time of purchase and shall be planned in
advance with a minimum four (4) week notice period to allow resourcing of Ivanti Consultants
Customer Project Management Responsibilities
Customer will designate a person to whom all Ivanti communications will be addressed and who
has the authority to act for Customer in all aspects of this Statement of Work (the “Customer
Project Manager”).
The Customer Project Manager will:
Create and maintain an estimated schedule for the overall project.
Provide sufficient notice for rescheduling. Rescheduling requires minimum of ten (10)
business days’ notice. Failure to notify Ivanti of need to reschedule can result in additional
charges as stated in services Terms and Conditions.
Work with the Ivanti Project Manager to identify resource requirements and desired skill
sets. Ivanti recommends a four (4) week lead time to schedule consultants and make travel
arrangements when adding resources.
Schedule resources in segments of no less than five (5) business days unless agreed to by
both Ivanti and Customer.
Schedule and facilitate completion of this engagement within the respective number of
months from date of signing the PO
With Ivanti, administer Change Control and authorize Project Change requests.
Provide access to Customer facilities consistent with the estimated schedule for all
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resources. Consultants may require access to Customer facilities and systems outside
normal business hours.
Project Progress Reporting
A regular meeting or a teleconference will be scheduled to discuss the Project status; the format will
be jointly agreed between the Ivanti Project Manager and Customer Project Manager.
Depending on project complexity the weekly status reports may include:
General progress to plan and causes for any Project delays.
Project Plan updates for all tasks due or started ahead of schedule (actual hours worked,
percentage of completion for each major task, estimated completion dates, and actu al
completion dates).
Issues and action items to resolve change order control items reviewed or for review,
including any tasks to be worked on that are not included in the Detailed Project Plan and
any tasks that will negatively impact the allotted budget.
Delivery Schedule
This SOW will deliver hours of time and material consulting over a maximum period of twelve (12)
months from the date when the Customer places the order.
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Authorization
In addition to any terms contained in this Statement of Work, the provision of the services
described in this SOW (“Services”) shall be subject to terms of the license agreement agreed to by
you and Ivanti and are hereby incorporated by reference or, if applicable, the terms and conditions
of a separate written agreement agreed to and signed between you and Ivanti on or before the
date on which you sign this SOW.
Neither the execution nor fulfillment of the Services will relieve or alter Ivanti or Customer’s rights
or obligations with respect to standard Ivanti software and other products under the license
agreements applicable to such software or products. Nothing in this document is intended to or
shall have effect of vesting in or transferring to Customer’s rights in Ivanti’s, its affiliates’ or its
suppliers’ software, methods, know-how or other intellectual property, regardless of whether
such intellectual property was created, used or first reduced to practice or tangible form by Ivanti
in the course of performance of the Services hereunder. By purchasing the Services set forth in
this SOW, the parties each indicate their acceptance of the above.
Please sign below and return this document in its entirety by email to your account manager.
City of Round Rock ("Customer")
221 East Main Street
ROUND ROCK, Texas, UNITED STATES 78664
On Behalf of Customer
Signature
Email
Title
Date
On Behalf of Consultant (Ivanti)
Signature
Email
Title
Date
bbennett@roundrocktexas.gov
Assistant City Manager
10/17/2023
10/17/2023
matthew.elza@carahsoft.com
Account Manager - SLED Ivanti
CARAHSOFT TECHNOLOGY CORP
11493 SUNSET HILLS ROAD |SUITE 100 |RESTON,VIRGINIA 20190
PHONE (703)871-8500 |FAX (703)871-8505 |TOLL FREE (888)686-9273
WWW.CARAHSOFT.COM |IVANTI@CARAHSOFT.COM
PRICE QUOTATION
PAGE 1 of 1
QUOTE DATE:
QUOTE NO:
07/27/2023
40164005CONFIDENTIAL
TO:Tayon Kendrick
City of Round Rock
221 East Main St
Round Rock,TX 78664 USA
tkendrick@roundrocktexas.gov
(512)218-5453
EMAIL:
PHONE:
FROM:Matthew Elza
Carahsoft Technology Corp.
11493 Sunset Hills Road
Suite 100
Reston,Virginia 20190
EMAIL:Matthew.Elza@carahsoft.com
PHONE:(571)662-4525 FAX:
TERMS:FTIN:52-2189693
Shipping Point:FOB Destination
Remit To:Same as Above
Payment Terms:Net 30 (On Approved Credit)
Cage Code:1P3C5
DUNS No:088365767
UEI:DT8KJHZXVJH5
Credit Cards:VISA/MasterCard/AMEX
Sales Tax May Apply
QUOTE NO:40164005
$4,584.64TOTALQUOTE:
QUOTE DATE:07/27/2023
QUOTE EXPIRES:
RFQ NO:
SHIPPING:
TOTAL PRICE:
ESD
$4,584.64
08/18/2023
LINE NO.PART NO.DESCRIPTION LIST PRICE QUOTE PRICE QTY EXTENDED PRICE
1 SVCS-CONSPM-HRLY Hourly Professional Services Consultant /Project
Manager -All products
Ivanti,Inc -SVCS-CONSPM-HRLY
Start Date:07/31/2023
$330.00 $286.54 16 $4,584.64OM
$4,584.64SUBTOTAL:
TOTAL PRICE:
TOTAL QUOTE:$4,584.64
$4,584.64