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CM-2026-123 - 5/1/2026 Q-182805 1FLEXIPOL MASTER SERVICE AGREEMENT Created Date: 12/03/2025 Initial Term Start Date:02/01/2026 Initial Term End Date:01/31/2031 Account Executive Information Agency Information Andrew Franklin Wylie Brownell Senior Account Executive Assistant Chief afranklin@lexipol.com wbrownell@roundrocktexas.gov (415)962-5909 512 218 6634 Lexipol LLC City of Round Rock 2611 Internet Blvd., Ste. 120 Fire Department Frisco,Texas 75034 Sourcewell#: 154402 203 Commerce Blvd Round Rock,Texas 78664 This Master Service Agreement (the "Agreement") is entered into by and between Lexipol, LLC, a Delaware limited liability company("Lexipol"), and the department,entity, or organization referenced above("Agency"). This Agreement consists of: (a)this Cover Sheet (b) Exhibit A-Selected Services and Associated Fees (c) Exhibit B-Description of Services (d) Exhibit C-Terms and Conditions of Service This Agreement is entered into subject to the terms and conditions contained in Sourcewell Contract Number 011822-LXP(the Sourcewell Contract). In the event of any conflict between the terms and conditions of this Agreement and the terms and conditions set forth in the Sourcewell Contract,the terms and conditions of the Sourcewell Contract shall control. Each individual signing below represents and warrants that they have full and complete authority to bind the party on whose behalf they are signing to all terms and conditions contained in this Agreement. City of Round Rock Lexipol,LLC ikW Signature: Signature: • Print Name: Brooks e fl 1e_l Print Name: AAA C4 Title: CI I y MaU V r Title: Date Signed: 5/ 1 /2ozb Date Signed: QM -20710 -I23 Q-182805 Exhibit A SELECTED SERVICES AND ASSOCIATED FEES Agency is purchasing the following: Order Summary 001 Policy&Procedures Subscription(2026-01-01 to 2026-12-31) Qty Description Unit Price Disc(%) Disc Amount Tax Amount Extended 185 Annual Fire Policy Manual&Daily $16,152.00 12.5% $2,019.00 $0.00 $14,133.00 Training Bulletins 185 Annual Fire Supplemental $3,137.00 12.5% $392.13 $0.00 $2,744.88 Manual(s) 185 Annual Fire Procedures $2,283.00 12.5% $285.38 $0.00 $1,997.63 Discount: $2,696.51 Subtotal: $18,875.51 002 Policy Implementation Qty Description Unit Price Disc(%) Disc Amount Tax Amount Extended 1 Fire Full Implementation $44,030.00 50% $22,015.00 $0.00 $22,015.00 Discount: $22,015.00 Subtotal: $22,015.00 Discount: $24,711.49 Subtotal: $40,890.51 Tax: Total Due: $40,890.51 Q-182805 Exhibit B Description of Services If Professional Services solutions are included in your purchase,the following additional terms apply: Cancellation and Rescheduling of Meetings Both the Customer and Vendor recognize that the nature of professional services engagements may necessitate changes to scheduled meetings due to unforeseen circumstances.In the event that either party needs to cancel or reschedule a planned meeting,the following terms shall apply: 1. Notice of Change:The party requesting the change must provide email notice to the other party as soon as reasonably possible.A minimum notice period of one(1)business day prior to the scheduled meeting time is required,except in cases of emergency. 2. Rescheduling Efforts:Upon receiving a notice of change,both parties agree to make a good faith effort to reschedule the meeting at a mutually convenient time.The party initiating the change shall propose at least two alternative dates and/or times within 5 business days of the original meeting date. 3. Emergency Cancellations:Recognizing that emergencies can arise,a shorter notice period may be acceptable at the discretion of the non-initiating party.In such cases,both parties agree to work collaboratively to reschedule the meeting as soon as possible. 4. Repeated Cancellations:If either party cancels or requests to reschedule meetings on more than three(3)occasions without adequate notice or justification,it may be considered a breach of the terms of this engagement,subject to review and discussion between the parties to address the impact on the project timelines and deliverables. 5. Communication:All notifications regarding meeting cancellations or rescheduling should be communicated through the designated points of contact for each party,using the agreed-upon methods of communication(e.g.,email,project management software). Time is of the essence: The parties agree that time is of the essence in the performance of the obligations under this Statement of Work(SOW).Lexipol Professional Service shall adhere to the project schedule,milestones,and delivery dates specified herein,recognizing that timely completion is a critical component of the services being provided.Lexipol will recommend a project schedule that has been successful in allowing agencies to complete their policy work within the prescribed timelines.These can be adjusted to fit the needs of the agency/staff availability,but any request by the agency to extend time for performance beyond timeline end dates must be mutually agreed upon by both parties.If Lexipol Professional Services observes that the project is at risk of exceeding the planned duration,an escalation email and conversation will take place with the agency CEO to notify of the schedule concern and discuss a remediation plan to address. Personnel Changes Lexipol acknowledges the importance of consistency and continuity in the resources allocated to this project to ensure its successful completion.While we endeavor to maintain the same personnel on the project throughout its duration,we reserve the right to change assigned resources as necessary.Changes in personnel may occur due to unforeseen circumstances such as illness,resignation,or other reasons that may prevent the originally assigned resources from continuing the project.In the event of a change in personnel,Lexipol guarantees that any new resources assigned will possess equivalent qualifications,experience,and expertise necessary to meet or exceed the project's requirements.We are committed to ensuring a seamless transition,minimizing any potential impact on the project timeline and quality of deliverables.Lexipol will provide timely notice to the Customer of any changes in project personnel,along with details of the replacement resource's qualifications and the plan for transition to maintain project continuity. If personnel changes happen on the Agency side of the project,Lexipol requests that the agency notify the Professional Services Specialist assigned to the project.The Specialist will then work with the agency contacts to determine if there will be a schedule delay while new resources are identified.Once the new resources are onboard,the Specialist will provide a project status overview,training on the KMS Platform,and review of how to view and make any revisions to policies already covered by the project.The project effort will not reset and begin from the beginning,however,to redo any policy decisions that were previously made.The project will resume at the point left off and cover the remaining policies and system functionality. All services listed in this SOW are services provided in conjunction with other Lexipol subscription services and cannot be ordered as a standalone offering. Policy Manual Constitutionally sound,up-to-date policies are the foundation for consistent,safe public safety operations and are key to reducing risk and enhancing personnel and community safety.Lexipol's comprehensive policy manual covers all aspects of your agency's operations. • More than 155 policies researched and written by public safety attorneys and subject matter experts • Policies based on State and federal laws and regulations as well as nationwide best practices • Content customized to reflect your agency's terminology and structure Daily Training Bulletins(DTBs) Even the best policy manual lacks effectiveness if it's not backed by training.Lexipol's Daily Training Bulletins are designed to help your personnel learn and apply your agency's policy content through 2-minute training exercises. • Scenario-based training ties policy to real-world applications Q-182805 • Understanding and retention of policy content is improved via a singular focus on one distinct aspect of the policy • Each Daily Training Bulletin concludes with a question that confirms the user understood the training objective • Daily Training Bulletins can be completed via computers or from smartphones,tablets or other mobile devices • Reports show completion of Daily Training Bulletins by agency member and topic Policy Updates Lexipol's legal and content development teams continuously review state and federal laws and regulations,court decisions and evolving best practices.When needed,we create new and updated policies and provide them to your agency,making it simple and efficient to keep your policy content up to date. • Updates delivered to you through Lexipol's web-based content delivery platform • Changes presented in side-by-side comparison against existing policy so you can easily identify modifications/improvements • Your agency can accept,reject or customize each update Web-Based Delivery Platform and Mobile App(Knowledge Management System) Lexipol's online content delivery platform,called KMS,provides secure storage and easy access to all your policy and training content,and our KMS mobile app facilitates staff use of policies and training completion. • Ability to edit and customize content to reflect your agency's mission and philosophy • Efficient distribution of policies,updates and training to staff • Archival and easy retrieval of all versions of your agency's policy manual • Mobile app provides in-the-field access to policy and training materials Reports Lexipol's Knowledge Management System provides intuitive reporting capabilities and easy-to-read reports that enhance command staff meetings and strategic planning. • Track and report when your personnel have acknowledged policies and policy updates • Produce reports showing completion of Daily Training Bulletins • Sort reports by agency member,topic and other subgroups(e.g.,shift,assignment) • Reduce the time your supervisors spend verifying policy acknowledgement and training completion Supplemental Publication Service Lexipol's Supplemental Publication Service(SPS)streamlines the storage of your agency's content,giving you one place to access procedures, guidelines,general orders,training guides or secondary policy manuals. • Electronically links department-specific procedural or supplemental content to your policy manual • Provides electronic issuance and tracking for your agency's procedural or supplemental content • Allows you to create Daily Training Bulletins against your procedural content • Designed for standard operating guidelines,procedures,general orders or field guides Fire Procedures • Clear and accessible procedures are imperative to ensure safe,effective and consistent emergency response and personnel interactions.Lexipol's fire procedures,based on national best practices,give you critical operational and administrative procedures as well as a template to build on.More than 35 best practice procedures designed to support safe and effective operations • Tactical procedures address the operations most often cited as contributing to firefighter injury or death as well as the most common call types • Administrative procedures address the areas of highest legal liability as well as best practices for organizational success • Scenario-based training reinforces live training • Mobile-friendly decision trees and checklists prevent essential steps from being missed Q-182805 Exhibit C Terms and Conditions of Service These Terms and Conditions of Service(the"Terms")govern the rights and obligations of Lexipol,LLC("Lexipol")and Agency under this Agreement. Lexipol and Agency may each be referred to herein as a"Party"and collectively as the"Parties." 1. Definitions. Each of the following capitalized terms will have the meaning included in this Section. Other capitalized terms are defined within their respective sections, below. 1.1 "Agency" means the department, agency, office, organization, company, or other entity purchasing and/or subscribing to Lexipol Services,as may be further denoted on the cover sheet to which these Terms are attached. 1.2 "Agency Data" means all data, information, and content owned by Agency for purposes of identifying authorized users,confirming departmental information,or which are ancillary to receipt of Lexipol Services. 1.3 "Agreement"means the combination of the cover sheet;Exhibit A("Selected Services and Associated Fees"); Exhibit B(Description of Services);this Exhibit C("Terms and Conditions of Service");and any other documents attached hereto and expressly incorporated herein by reference. 1.4 "Custom Agreement Terms"refers to an optional section within Exhibit A which allows the Parties to modify this Agreement and/or incorporate additional exhibits or addenda by reference. 1.5 "Initial Term"means the initial period of time in which Agency has elected to receive Lexipol Services. 1.6 "Initial Term Start Date"is specified on the cover sheet and represents the first day of the Initial Term. 1.7 "Initial Term End Date"is specified on the cover sheet and represents the last day of the Initial Term. 1.8 "Lexipol Content" means all content in any format including but not limited to written content, images, videos,data,information,and software multimedia provided by Lexipol and/or its licensors via the Services. 1.9 "Services" means all products and services, including but not limited to all online services, software subscriptions, content licensing, professional services, and ancillary support services as may be offered by Lexipol and/or its affiliates. 2. Term; Renewal. This Agreement becomes enforceable upon signature by Agency's authorized representative,and effective as of the Initial Term Start Date. Following the Initial Term,this Agreement may be renewed for additional periods (each,a"Renewal Term")but only upon mutual written approval by both Agency and Lexipol.Absent such approval,the Agreement shall terminate.The Initial Term and all Renewal Terms collectively comprise the"Term"of this Agreement. 3. Termination. 3.1 For Convenience; Non-Appropriation. During the Initial Term, this Agreement may only be terminated through mutual written approval from an authorized representative of each Party. Following the Initial Term, this Agreement may be terminated by either party for convenience(including due to lack of appropriation of funds for Agency)by providing sixty (60)days written notice to the other Party. NOTE: Fees paid for Online Services are not eligible for refund, proration, or offset in the event of termination for convenience by Agency. Fees pre-paid for Professional Services may be eligible for refund, proration or offset to the extent such Services have not been delivered. 3.2 For Cause. This Agreement may be terminated by either party, effective immediately, (a) in the event the other party fails to discharge any material obligation,including payment obligations,or remedy any material default hereunder for a period of more than thirty(30)calendar days after it has been provided written notice of such failure or default;or(b) in the event that the other party makes an assignment for the benefit of creditors or commences or has commenced against it any proceeding in bankruptcy,insolvency or reorganization pursuant to the bankruptcy laws of any applicable jurisdiction. 3.3 Effect of Expiration or Termination. Upon the expiration or termination of this Agreement for any reason, Copyright©Lexipol,LLC 1995-2025 Rev.4.1.2025 1 Q-182805 Agency's access to the Services herein shall cease unless Lexipol has, in its sole discretion, provided for their limited continuation.Termination or expiration of this Agreement shall not,however,relieve either party from any obligation or liability that has accrued under this Agreement prior to the date of such termination or expiration, including payment obligations. 4. Fees; Invoicing. Lexipol will invoice Agency at the commencement of the Initial Term and thirty(30)days prior to the commencement of each Renewal Term,if applicable.Agency agrees to remit payment within thirty(30)calendar days of receipt of Lexipol's invoice. Payments may be made electronically through Lexipol's online customer portal or by mailing a check to Lexipol, LLC at PO Box 676232 Dallas,TX 75267-6232(Attn:Accounts Receivable).Agency is responsible for all third-party fees (e.g., wire fees, bank fees, credit card processing fees) incurred when paying electronically, and such fees are in addition to those listed on Exhibit A. Lexipol reserves the right to increase fees for Renewal Terms following notice to Agency. All fee amounts stated in Exhibit A are exclusive of taxes. Unless otherwise exempt, Agency is responsible for and will pay in full all taxes related to receipt of Lexipol's Services.If Agency is exempt,it must send its exemption certificate(s)to taxes@lexipol.com. 5. Terms of Service.The following provisions govern access to and use of specific Lexipol's Services: 5.1 Online Services. Lexipol's Online Services include all online services offered by Lexipol and its partners, affiliates, and licensors. Online Services include,without limitation, Lexipol's Policy Knowledge Management System ("KMS"), Learning Management System ("LMS"), Cordico wellness application(s), GrantFinder, Virtual Instructor-Led Training, and the LEFTA Systems suite of solutions (collectively, the "Online Services"). Note: LMS Services include, but are not limited to: PoliceOne Academy, FireRescuel Academy, EMS1 Academy,Corrections)Academy,and LocalGovU. 5.2 Professional Services. Lexipol's Professional Services include those Services that are not part of Lexipol's Online Services and which require the direct,hands-on professional expertise of Lexipol personnel and/or contractors,including implementation support for policy manuals and software,technical support for online learning,accreditation consulting,grant writing, and projects requiring regular input from Lexipol's subject matter experts (collectively, "Professional Services"). Professional Services may also be referred to as "One-Time" Services on Exhibit A and may also include the provision of supplemental documentation from Lexipol's Professional Services team,either with this Agreement or during the provision of Service. NOTE: Agency is responsible for submitting all information reasonably required by Lexipol's grant writing team in a timely manner and always at least five (5) days prior to each grant application submission date. Agency is responsible for submissions of final grant applications by grant deadlines. Failure to timely submit required materials to Lexipol's grant writing team will result in rollover of project fees to next grant application cycle,not a refund of fees.Requests for cancellation of grant writing services which have already begun will result in a 50%fee of the total value of the service. 5.3 Account Security. Access to Lexipol's Services is personal and unique to Agency. Agency shall not assign, transfer, or provide access to Lexipol Services to any third party without Lexipol's prior written consent.Agency is responsible for maintaining the security and confidentiality of Agency's usernames and passwords and the security of Agency's accounts. Agency will immediately notify Lexipol if Agency becomes aware that any person or entity other than authorized Agency personnel has used Agency's account or Agency's usernames and/or passwords. 5.4 Agency Data.Lexipol's use of Agency Data is limited to providing and improving the Services,retaining records in the regular course of business, and complying with applicable legal obligations. Lexipol will use commercially reasonable efforts to ensure the security of all Agency Data,including technical and organizational measures to protect Agency Data against unauthorized or unlawful processing and against accidental loss,destruction,damage,theft,alteration or disclosure,including through measures specified by the National Institute of Standards and Technology (NIST). Lexipol's Services use the Secure Socket Layer(SSL) protocol,which encrypts information as it travels between Lexipol and Agency. However,data transmission on the internet is not always 100%secure and Lexipol cannot and does not warrant that information Agency transmits is 100% secure. 5.5 Intellectual Property.Lexipol's Services,and all Lexipol Content underlying such Services,are proprietary and, where applicable, protected under U.S. copyright, trademark, patent, and/or other applicable laws. When subscribing to Lexipol's Online Services, Agency and its authorized personnel receive a personal, limited, non-sublicensable and non- assignable license to access and use the Services in conformity with these Terms. Nothing contained in this Agreement,and no course of dealing, shall be construed as conferring any right of ownership to Lexipol's Services or Lexipol Content. Lexipol Content may be incorporated into Agency's final policy manuals,including beyond the Term of this Agreement, but Agency may not otherwise share Lexipol Content with private,for-profit, or commercial third parties, or commercialize Lexipol Content in any way.Agency acknowledges and agrees that Lexipol shall have no responsibility to update the Lexipol Content used by Agency Copyright©Lexipol,LLC 1995-2025 Rev.4.1.2025 2 Q-182805 beyond the Term of this Agreement and that Lexipol hereby disclaims and shall have no liability whatsoever for Agency's reliance on or use of modified or derivative forms of Lexipol Content including, without limitation, any revision, abridgement, condensation, expansion, compilation, or any other form in which Lexipol Content, or any portion thereof, is recast, transformed, adapted, or modified from its original form. NOTE: AGENCY ACKNOWLEDGES AND AGREES THAT, PRIOR TO USE AND FINAL PUBLICATION,ALL AGENCY POLICIES AND DAILY TRAINING BULLETINS(DTBs)HAVE BEEN INDIVIDUALLY REVIEWED AND ADOPTED BY AGENCY.AGENCY ACKNOWLEDGES AND AGREES THAT IT,AND NOT LEXIPOL, IS CONSIDERED THE "POLICY MAKER"WITH REGARD TO EACH AND EVERY SUCH POLICY AND DTB. 6. Confidentiality. Each Party may disclose information to the other Party that would be reasonably considered confidential, including Agency Data (collectively, "Confidential Information"). Upon receiving such Confidential Information, each Party will: (a)limit disclosure of such Confidential Information to authorized representatives only;(b)advise its personnel and agents of the confidential nature of such Confidential Information and of the obligations set forth in this Agreement; and (c) not disclose any Confidential Information to any third party unless expressly authorized by the disclosing Party. Notwithstanding the foregoing, this section shall not operate to limit Agency's disclosure authority pursuant to a valid governmental, judicial, or administrative order, subpoena, regulatory request, Freedom of Information Act request, Public Records Act request, or equivalent,provided that Agency notifies Lexipol of such disclosure,to the extent practicable,such that Lexipol may seek to make such disclosure subject to a protective order or other appropriate remedy to preserve the confidentiality of Lexipol's Confidential Information and trade secrets. 7. Warranty. LEXIPOL WARRANTS THAT IT SHALL NOT KNOWINGLY INFRINGE THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS; THAT ITS SERVICES ARE PROVIDED IN A PROFESSIONAL AND WORKMANLIKE MANNER IN ACCORDANCE WITH PREVAILING INDUSTRY STANDARDS; AND THAT THEY SHALL BE FIT FOR THE SPECIFIC PURPOSES SET FORTH HEREIN. BEYOND THE FOREGOING, LEXIPOL'S SERVICES ARE PROVIDED "AS-IS" AND LEXIPOL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED,OR OTHERWISE. 8. Indemnification;Limitation of Liability.Lexipol will indemnify,defend,and hold harmless Agency from and against any and all loss, liability, damage, claim,cost, charge, demand,fine, penalty,or expense arising directly and solely out of Lexipol's acts or omissions in providing the Services. Each Party's cumulative liability resulting from any claims, demands, or actions arising out of or relating to this Agreement shall not exceed the aggregate amount of fees paid by Agency to Lexipol during the twelve-month period immediately prior to the assertion of such claim, demand, or action. In no event shall either Party be liable for indirect, incidental,consequential,special,exemplary damages,or lost profits. 9. General Terms. 9.1 Entire Agreement.This Agreement embodies the entire agreement between the Parties and supersedes all prior agreements with respect to the subject matter hereof. No representation, promise, or statement of intention has been made by either party that is not embodied herein. Terms and conditions set forth in any purchase order or other document that are inconsistent with or in addition to the terms and conditions set forth in this Agreement are rejected in their entirety and void, regardless of when received,without further action. No amendment,modification,or supplement to this Agreement shall be binding unless it is made in writing and signed by both parties. 9.2 General Interpretation.The terms of this Agreement have been chosen by the parties hereto to express their mutual intent. This Agreement shall be construed equally against each party without regard to any presumption or rule requiring construction against the party who drafted this Agreement or any portion thereof. 9.3 Invalidity of Provisions. Each provision contained in this Agreement is distinct and severable. A declaration of invalidity or unenforceability of any provision or portion thereof shall not affect the validity or enforceability of any oth er provision. Should any provision or portion thereof be held to be invalid or unenforceable,the parties agree that the reviewing authority should endeavor to give effect to the parties'intention as reflected in such provision to the maximum extent possible. 9.4 Governing Law. Each party shall maintain compliance with all applicable laws, rules, regulations, and orders relating to its obligations pursuant to this Agreement.This Agreement shall be construed in accordance with,and governed by, the laws of the state in which Agency is located,without giving effect to any choice of law doctrine that would cause the law of any other jurisdiction to apply. 9.5 Assignment.This Agreement may not be assigned by either party without the prior written consent of the Copyright©Lexipol,LLC 1995-2025 Rev.4.1.2025 3 Q-182805 other. Notwithstanding the foregoing, this Agreement may be assumed by a party's successor in interest through merger, acquisition,or consolidation without additional notice or consent. 9.6 Waiver. Either party's failure to exercise, or delay in exercising, any right or remedy under any provision of this Agreement shall not constitute a waiver of such right or remedy. 9.7 Notices. Any notice required hereunder shall be in writing and shall be made by certified mail (postage prepaid)to known,authorized recipients at such address as each party may indicate from time to time. In addition,electronic mail(email)to established and authorized recipients is acceptable when acknowledged by the receiving party. Copyright©Lexipol,LLC 1995-2025 Rev.4.1.2025 4 Q-182805 1] ffLEXIPOL Lexipol Solutions Proposal for Round Rock Fire Department Prepared for: Lexipol LLC Prepared by: Andrew Franklin afranklin@lexipol.com (415)962-5909 Lexipol LLC 2611 Internet Blvd., Ste. 120 Frisco,Texas 75034 www.lexipol.com Q-189743 1EIftLEXIPOL Addendum to existing Agreement between Lexipol and Round Rock Fire Department Texas. Initial Term Start Date:02/01/2026 Initial Term End Date: 01/31/2027 Through this Addendum, Lexipol will provide the following additional Service(s): Order Summary Qty Description Unit Price Disc(%) Disc Tax Amount Extended Amount 1 Fire Agency-Specific Content $6,845.00 100% $6,845.00 $0.00 $0.00 Extraction Discount: $6,845.00 Subtotal: $0.00 Discount: $6,845.00 Subtotal: $0.00 Tax: Total Due: $0.00 If Professional Services solutions are included in your purchase,the following additional terms apply: Cancellation and Rescheduling of Meetings Both the Customer and Vendor recognize that the nature of professional services engagements may necessitate changes to scheduled meetings due to unforeseen circumstances.In the event that either party needs to cancel or reschedule a planned meeting,the following terms shall apply: 1. Notice of Change:The party requesting the change must provide email notice to the other party as soon as reasonably possible.A minimum notice period of one(1)business day prior to the scheduled meeting time is required,except in cases of emergency. 2. Rescheduling Efforts:Upon receiving a notice of change,both parties agree to make a good faith effort to reschedule the meeting at a mutually convenient time.The party initiating the change shall propose at least two alternative dates and/or times within 5 business days of the original meeting date. 3. Emergency Cancellations:Recognizing that emergencies can arise,a shorter notice period may be acceptable at the discretion of the non-initiating party. In such cases,both parties agree to work collaboratively to reschedule the meeting as soon as possible. 4. Repeated Cancellations:If either party cancels or requests to reschedule meetings on more than three(3)occasions without adequate notice or justification,it may be considered a breach of the terms of this engagement,subject to review and discussion between the parties to address the impact on the project timelines and deliverables. 5. Communication:All notifications regarding meeting cancellations or rescheduling should be communicated through the designated points of contact for each party,using the agreed-upon methods of communication(e.g.,email,project management software). Time is of the essence: The parties agree that time is of the essence in the performance of the obligations under this Statement of Work(SOW).Lexipol Professional Service shall adhere to the project schedule,milestones,and delivery dates specified herein,recognizing that timely completion is a critical component of the services being provided.Lexipol will recommend a project schedule that has been successful in allowing agencies to complete their policy work within the prescribed timelines.These can be adjusted to fit the needs of the agency/staff availability,but any request by the agency to extend time for performance beyond timeline end dates must be mutually agreed upon by both parties.If Lexipol Professional Services observes that the project is at risk of exceeding the planned duration,an escalation email and conversation will take place with the agency CEO to notify of the schedule concern and discuss a remediation plan to address. Q-189743 Personnel Changes Lexipol acknowledges the importance of consistency and continuity in the resources allocated to this project to ensure its successful completion. While we endeavor to maintain the same personnel on the project throughout its duration,we reserve the right to change assigned resources as necessary.Changes in personnel may occur due to unforeseen circumstances such as illness,resignation,or other reasons that may prevent the originally assigned resources from continuing the project.In the event of a change in personnel,Lexipol guarantees that any new resources assigned will possess equivalent qualifications,experience,and expertise necessary to meet or exceed the project's requirements.We are committed to ensuring a seamless transition,minimizing any potential impact on the project timeline and quality of deliverables.Lexipol will provide timely notice to the Customer of any changes in project personnel,along with details of the replacement resource's qualifications and the plan for transition to maintain project continuity. If personnel changes happen on the Agency side of the project,Lexipol requests that the agency notify the Professional Services Specialist assigned to the project.The Specialist will then work with the agency contacts to determine if there will be a schedule delay while new resources are identified.Once the new resources are onboard,the Specialist will provide a project status overview,training on the KMS Platform,and review of how to view and make any revisions to policies already covered by the project.The project effort will not reset and begin from the beginning, however,to redo any policy decisions that were previously made.The project will resume at the point left off and cover the remaining policies and system functionality. All services listed in this SOW are services provided in conjunction with other Lexipol subscription services and cannot be ordered as a standalone offering. Terms and Conditions:The Service(s) provided by Lexipol pursuant to this Addendum shall run concurrently with the Service(s) in the original Agreement to which this Addendum applies, pro-rated accordingly where applicable. All terms and conditions of Service from the original Agreement shall apply to the Service(s) added through this Addendum, and unless otherwise specifically noted herein, all other portions of the original Agreement shall remain in full force and effect.Any capitalized terms used but not defined herein shall use the definitions applied to them in the original Agreement.The subscription agreement is authorized and approved by: C/A/ 0f Round Rock nt Lexipol, LLC Signature: Signature: 4—et Print Name: grcjk.S Print Name: \V \\1.?A IA Title: kAA.116.13er Title: V Date Signed: " 01 20 Co Date Signed: 1� /1.'J 1TI1TLEXIPOL Lexipol Solutions Proposal for Round Rock Fire Department Prepared for: Lexipol LLC Prepared by: Andrew Franklin afranklin@lexipol.com (339)217-7901 Lexipol LLC 2611 Internet Blvd., Ste. 120 Frisco,Texas 75034 www.lexipol.com