CM-2026-158 - 5/29/20261
CITY OF ROUND ROCK AGREEMENT FOR
GOODS AND SERVICES RELATED TO THE
EMPLOYEE AWARD AND RECOGNITION PROGRAM
WITH
CASCO INTERNATIONAL, LLC
(DBA “C.A. SHORT COMPANY”)
THE STATE OF TEXAS §
§
CITY OF ROUND ROCK § KNOW ALL BY THESE PRESENTS:
§
COUNTY OF WILLIAMSON §
COUNTY OF TRAVIS §
THAT THIS AGREEMENT for purchase of goods and services for the City’s Employee
Award and Recognition Program (referred to herein as the “Agreement”), is made and entered
into on this the _____ day of the month of _______________, 2026 by and between the CITY
OF ROUND ROCK, a Texas home-rule municipality, whose offices are located at 221 East
Main Street, Round Rock, Texas 78664-5299 (referred to herein as the “City”), and CASCO
INTERNATIONAL, LLC (dba “C.A. Short Company”), a corporation whose address is 4205
East Dixon Boulevard, Shelby, North Carolina 28152 (referred to herein as the “Vendor”).
RECITALS:
WHEREAS, City desires to purchase goods and services related to the City’s Employee
Award and Recognition Program; and
WHEREAS, City issued an informal “Request for Quotes” for the provision of said
goods and services; and
WHEREAS, the City has determined that the Vendor provides the best value to the City
and desires to procure said goods and services from the Vendor; and
WHEREAS, the parties desire to enter into this Agreement to set forth in writing their
respective rights, duties, and obligations;
NOW, THEREFORE, WITNESSETH:
That for and in consideration of the mutual promises contained herein and other good and
valuable consideration, the sufficiency and receipt of which are hereby acknowledged, it is
mutually agreed between the parties as follows:
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1.01 DEFINITIONS
A. Agreement means the binding legal contract between City and Vendor whereby
City desires to buy specified goods and services and Vendor is obligated to provide said goods
and services.
B. City means the City of Round Rock, Williamson and Travis Counties, Texas.
C. Effective Date means the date upon which the binding signatures of both parties
to this Agreement are affixed.
D. Force Majeure means acts of God, strikes, lockouts, or other industrial
disturbances, acts of the public enemy, orders of any kind from the government of the United
States or the State of Texas or any civil or military authority, insurrections, riots, epidemics,
landslides, lightning, earthquakes, fires, hurricanes, storms, floods, restraint of the government
and the people, civil disturbances, explosions, or other causes not reasonably within the control
of the party claiming such inability.
E. Goods and services mean the specified services, supplies, materials,
commodities, or equipment.
F. Vendor means Casco International, LLC (dba “C.A. Short Company”), its
successor or assigns.
2.0 EFFECTIVE DATE AND TERM
A. This Agreement shall be effective on the date it has been signed by both parties
hereto and shall remain in full force and effect unless and until it expires by operation of the term
stated herein, or until terminated or extended as provided herein.
B. This Agreement shall expire twenty-four (24) months from the Effective Date.
3.0 SCOPE OF WORK
A. The goods and related services which are the subject matter of this Agreement are
described generally herein and referenced in in the attached Exhibit “A,” incorporated herein by
reference for all purposes
B. This Agreement shall evidence the entire understanding and agreement between
the parties and shall supersede any prior proposals, correspondence or discussions.
C. Vendor shall satisfactorily provide all deliverables and services described herein
and referenced in Exhibit “A” within the contract term specified. A change in the Scope of
Services or any term of this Agreement, including bonding requirements, must be negotiated and
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agreed to in all relevant details, and must be embodied in a valid Supplemental Agreement as
described herein.
4.0 COSTS
A. City agrees to pay for goods and related services during the term of this
Agreement pursuant to the pricing terms set forth in Exhibit “A.”
C. The City shall is authorized to pay the Vendor an amount not-to-exceed
$100,000.00 for the term of this Agreement.
5.0 INVOICES
All invoices shall include, at a minimum, the following information:
1. Name and address of Vendor;
2. Purchase Order Number;
3. Description and quantity of items received; and
4. Delivery dates.
6.0 NON-APPROPRIATION AND FISCAL FUNDING
This Agreement is a commitment of City’s current revenues only. It is understood and
agreed that City shall have the right to terminate this Agreement at the end of any City fiscal year
if the governing body of City does not appropriate funds sufficient to purchase the services as
determined by City’s budget for the fiscal year in question. City may affect such termination by
giving Vendor a written notice of termination at the end of its then-current fiscal year.
7.0 PROMPT PAYMENT POLICY
In accordance with Chapter 2251, V.T.C.A., Texas Government Code, any payment to be
made by City to Vendor will be made within thirty (30) days of the date City receives goods
under this Agreement, the date the performance of the services under this Agreement are
completed, or the date City receives a correct invoice for the goods or services, whichever is
later. Vendor may charge interest on an overdue payment at the “rate in effect” on September 1
of the fiscal year in which the payment becomes overdue, in accordance with V.T.C.A., Texas
Government Code, Section 2251.025(b). This Prompt Payment Policy does not apply to
payments made by City in the event:
1. There is a bona fide dispute between City and Vendor, a contractor,
subcontractor, or supplier about the goods delivered or the services performed that
cause the payment to be late; or
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2. There is a bona fide dispute between Vendor and a subcontractor or between a
subcontractor and its supplier about the goods delivered or the service performed
that causes the payment to be late; or
3. The terms of a federal contract, grant, regulation, or statute prevent City from
making a timely payment with federal funds; or
4. The invoice is not mailed to City in strict accordance with any instruction on the
purchase order relating to the payment.
8.0 GRATUITIES AND BRIBES
City may, by written notice to Vendor, cancel this Agreement without liability to Vendor
if it is determined by City that gratuities or bribes in the form of entertainment, gifts, or
otherwise were offered or given by Vendor or its agents or representatives to any City officer,
employee or elected representative with respect to the performance of this Agreement. In
addition, Vendor may be subject to penalties stated in Title 8 of the Texas Penal Code.
9.0 TAXES
City is exempt from Federal Excise and State Sales Tax; therefore, tax shall not be
included in Vendor’s charges.
10.0 INSURANCE
Vendor shall meet all City of Round Rock insurance requirements set forth at:
https://www.roundrocktexas.gov/wp-content/uploads/2024/12/CORR-Insurance-08-2024.pdf
11.0 CITY’S REPRESENTATIVE
City hereby designates the following representative authorized to act in its behalf with
regard to this Agreement:
Sang Dhar, Specialist
Human Resources Department
221 East Main Street
Round Rock, TX 78664
(737) 226-6960
sdhar@roundrocktexas.gov
12.0 DEFAULT
Vendor shall be declared in default of this Agreement if it does any of the following and
fails to cure the issue within thirty (30) days of receipt of written notice:
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A. Fails to fully, timely and faithfully perform any of its material obligations under
this Agreement;
B. Becomes insolvent or seeks relief under the bankruptcy laws of the United States,
and is unable to perform its material obligations under the Agreement.
13.0 TERMINATION AND SUSPENSION
A. In the event of any uncured default by either party, the non-defaulting party has
the right to terminate the affected portions of this Agreement for cause, upon ten (10) days’
written notice to the defaulting party following the cure period.
B. In the event the City terminates under this section, the following shall apply:
Upon the effective date of the termination, Vendor shall discontinue performance of the affected
provision of goods and/or services. The City shall be responsible only for amounts due and
owing up to the date of termination.
14.0 COMPLIANCE WITH LAWS, CHARTER, AND ORDINANCES
A. Vendor, its agents, employees and subcontractors shall use best efforts to comply
with all applicable federal and state laws, the Charter and Ordinances of the City of Round Rock,
as amended, and with all applicable rules and regulations promulgated by local, state and
national boards, bureaus and agencies.
B. In accordance with Chapter 2271, Texas Government Code, a governmental entity
may not enter into a contract with a company for goods or services unless the contract contains
written verification from the company that it: (1) does not boycott Israel; and (2) will not boycott
Israel and will not boycott Israel during the term of this contract. The signatory executing this
Agreement on behalf of Vendor verifies Vendor does not boycott Israel and will not boycott
Israel during the term of this Agreement.
C. In accordance with Chapter 2274, Texas Government Code, a governmental entity
may not enter into a contract with a company with at least ten (10) full-time employees for a
value of at least One Hundred Thousand and No/100 Dollars ($100,000.00) unless the contract
has a provision verifying that it: (1) does not have a practice, policy, guidance, or directive that
discriminates against a firearm entity or firearm trade association; and (2) will not discriminate
during the term of the contract against a firearm entity or firearm trade association. The signatory
executing this Agreement on behalf of Vendor verifies Vendor does not have a practice, policy,
guidance, or directive that discriminates against a firearm entity or firearm trade association, and
it will not discriminate during the term of this Agreement against a firearm entity or firearm trade
association.
D. In accordance with Chapter 2274, Texas Government Code, a governmental entity
may not enter into a contract with a company with at least ten (10) full-time employees for a
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value of at least One Hundred Thousand and No/100 Dollars ($100,000.00) unless the contract
has a provision verifying that it: (1) does not boycott energy companies; and (2) will not boycott
energy companies during the term of this Agreement. The signatory executing this Agreement on
behalf of Vendor verifies Vendor does not boycott energy companies, and it will not boycott
energy companies during the term of this Agreement.
15.0 ASSIGNMENT AND DELEGATION
The parties hereby bind themselves, their successors, assigns and legal representatives to
each other with respect to the terms of this Agreement. Neither party shall assign, sublet or
transfer any interest in this Agreement without prior written authorization of the other party.
16.0 NOTICES
A. All notices and other communications in connection with this Agreement shall be
in writing and shall be considered given as follows:
1. When delivered personally to recipient’s address as stated in this Agreement; or
2. Three (3) days after being deposited in the United States mail, with postage
prepaid to the recipient’s address as stated in this Agreement.
Notice to Vendor:
Casco International, LLC
4205 East Dixon Blvd
Shelby, NC 28152
Notice to City:
City Manager Stephanie L. Sandre, City Attorney
221 East Main Street AND TO: 309 East Main Street
Round Rock, TX 78664 Round Rock, TX 78664
B. Nothing contained herein shall be construed to restrict the transmission of routine
communications between representatives of City and Vendor.
17.0 APPLICABLE LAW, ENFORCEMENT, AND VENUE
This Agreement shall be enforceable in Round Rock, Texas, and if legal action is
necessary by either party with respect to the enforcement of any or all of the terms or conditions
herein, exclusive venue for same shall lie in Williamson County, Texas. This Agreement shall be
governed by and construed in accordance with the laws and court decisions of the State of Texas.
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18.0 EXCLUSIVE AGREEMENT
This document, and all appended documents, constitutes the entire Agreement between
Vendor and City. This Agreement may only be amended or supplemented by mutual agreement
of the parties hereto in writing.
19.0 DISPUTE RESOLUTION
City and Vendor hereby expressly agree that no claims or disputes between the parties
arising out of or relating to this Agreement or a breach thereof shall be decided by any arbitration
proceeding, including without limitation, any proceeding under the Federal Arbitration Act (9
USC Section 1-14) or any applicable state arbitration statute.
20.0 SEVERABILITY
The invalidity, illegality, or unenforceability of any provision of this Agreement or the
occurrence of any event rendering any portion or provision of this Agreement void shall in no
way affect the validity or enforceability of any other portion or provision of this Agreement. Any
void provision shall be deemed severed from this Agreement, and the balance of this Agreement
shall be construed and enforced as if this Agreement did not contain the particular portion or
provision held to be void. The parties further agree to amend this Agreement to replace any
stricken provision with a valid provision that comes as close as possible to the intent of the
stricken provision. The provisions of this section shall not prevent this entire Agreement from
being void should a provision which is of the essence of this Agreement be determined void.
21.0 MISCELLANEOUS PROVISIONS
A. Standard of Care. Vendor represents that it employs trained, experienced and
competent persons to perform all of the services, responsibilities and duties specified herein and
that such services, responsibilities and duties shall be performed in a manner according to
generally accepted industry practices.
B. Time is of the Essence. The parties agree that, from time to time, certain unique
transactions may have special requirements relative to timing and, accordingly, the parties will
identify those transactions and exercise best efforts to accomplish those transactions within the
stated timeframe. Other timing requirements will be met in a commercially reasonable manner.
Where damage is caused to City due to Vendor’s failure to perform in the special timing
requirement circumstances, City may pursue any remedy available without waiver of any of
City’s additional legal rights or remedies.
C. Binding Agreement. This Agreement shall extend to and be binding upon and
inure to the benefit of the parties’ respective heirs, executors, administrators, successors and
assigns.
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D. Multiple Counterparts. This Agreement may be executed in multiple
counterparts, any one of which shall be considered an original of this document; and all of
which, when taken together, shall constitute one and the same instrument.
IN WITNESS WHEREOF, City and Vendor have executed this Agreement on the dates
indicated.
Casco International, LLC
By: ______________________________________
Printed Name: _____________________________
Title: ___________________________________
Date Signed: _______________________________
City of Round Rock, Texas
By: ______________________________________
Printed Name: _____________________________
Title: ___________________________________
Date Signed: _______________________________
For City, Attest:
By: _______________________
Ann Franklin, City Clerk
For City, Approved as to Form:
By: _____________________
Stephanie L. Sandre, City Attorney
EXHIBIT “A”
Scope of Services and Pricing
Employee Engagement &
Recognition Program
Points Program
4205 East Dixon Blvd. Shelby, NC 28152 800.535.5690
www.cashort.com | ISO 9001 Certified
2025 Copyright C.A. Short Company-All Rights Reserved
Round Rock Texas
For nearly a century, C.A. Short Company has helped
organizations retain, reward, and protect their greatest assets:
their people. We are excited to partner with you to build an
employee recognition program designed to raise employee
engagement, reduce accidents, and increase your bottom line.
Our programs are easy to implement and manage. Together we
can build an engaging program designed to positively impact your
bottom line, without adding unnecessary administrative burdens
to your plate.
Our certified experts help you identify important KPIs and the
actions that promote them. When employees exhibit these
behaviors, you reward them with points they can exchange for the
The benefits of an Engaged and Recognized workforce are
numerous, with connections to high performance, employee
retention & loyalty, safe behavior, and increased profit margins.
Regards,
Jimmy Spencer
Certified Recognition Professional
Director of Sales
Frequent voluntary turnover has a negative
impact on employee morale, productivity, and
company revenue. Recruiting and training a new
employee requires staff time and money.
Consider the costs:
The cost of hiring a new employee including
the advertising, interviewing, screening, and
hiring.
The cost of onboarding a new person,
including training and management time.
Lost productivity it may take a new employee
one to two years to reach the productivity of
an existing person.
Lost engagement other employees who see
high turnover tend to disengage and lose
productivity.
Customer service and errors for example,
new employees take longer and are often less
adept at solving problems.
Training cost for example, over two to three
years, a business likely invests 10 to 20 percent
of an employee's salary or more in training.
Cultural impact whenever someone leaves,
others take time to ask why.
THE COST OF TURNOVER IS HIGH
A lack of recognition may
cause employees to feel
unacknowledged for their
hard work. They may
resent a lack of career
development or a low
competitive for the region
64%
RECOGNITION DONE RIGHT =
REAL BUSINESS RESULTS
Our employee recognition and rewards programs & service anniversary awards
are designed to help companies reduce employee turnover & absenteeism and
increase employee engagement, productivity, & safety performance.
Fewer Safety
Incidents
41%
Higher Quality
81%
Reduced
Absenteeism
18%
Higher Sales
58%
Patient Safety
Incidents
28%
Reduced
Shrinkage
14%
Higher
Productivity
23%
Higher
Profitability
43%
Reduced
Turnover
10%
Higher
Customer
Metrics
18%
Reduced
Turnover
Benefits of an Engaged and Recognized Workforce
Why Companies Choose C.A. Short Company
REAL-TIME
RECOGNITION
A dynamic, social-
media-style feed
fosters peer-to-peer
engagement and
appreciation.
SEAMLESS
INTEGRATION
Easily connects with
existing HRIS
systems for a hassle-
free setup.
DATA-DRIVEN
INSIGHTS
Actionable analytics
provide visibility
into engagement
trends and program
effectiveness.
MEANINGFUL
REWARDS
Thousands of
options, including
branded
merchandise, gift
cards, and exclusive
experiences.
SCALABILITY &
FLEXIBILITY
Whether you're a
small business or a
global enterprise,
our platform grows
with you
BOOSTS
ENGAGEMENT
& RETENTION
Recognition drives
motivation,
productivity, and
long-term employee
commitment.
DEDICATED
SUPPORT
Our expert team
ensures smooth
implementation and
ongoing success.
EXPERIENCED PROGRAM MANAGERS
employees get active and stay motivated. Account services
include general program design and administration,
marketing services, and communications tool to keep your
employees engaged.
CONSULTING & COACHING
From company-wide objective setting to individual
health and fitness goals for your complex population,
our Program Managers help you and your employees
overcome obstacles standing in the way of true
change.
PERFORMANCE MONITORING
Points processing and management, awards redemption,
population increase, a tweak here or adjustment there to
optimize your company challenge? We will continue to
drive the change you want to see in your program results.
TECHNICAL SUPPORT
Whether a company admin is looking for data integration
assistance, or a user needs help redeeming their points, our
Program Managers are trained to support both your programs
and employee outcomes. Support is available via email, phone,
and directly through the platform.
ADMINISTRATIVE NIGHTMARE
We are the
recognition experts
help you.
Our programs are very easy to implement and
manage. Together we can build an engaging
program designed to positively impact your
bottom line, without adding unnecessary
administrative burdens to your plate.
Our certified experts help you identify important
KPIs and the actions that promote them. When
employees exhibit these behaviors, you reward
them with points they can exchange for the
The Account Manager and Client Services
Representative assigned to your account serve
as the primary points of contact for the program
-to-day requirements. All
recipient needs are fielded by our Call Center
Representatives located in our Shelby, NC
headquarters.
Engagement &
Recognition
Platform
COMMUNICATION & KICKOFF
All associates receive a Welcome
Letter with username and
password to access their on-line
account.
attached the defines program and
explains how recognition points
are earned.
Point statements can be mailed or
emailed on your chosen schedule.
Announcement Posters
Manager Training available
Poster
Associate Welcome Letter
Program Guide
EASY TO USE, EASY TO ADMINISTER
Our simple interface is great for even the most tech-challenged employees and managers, and our
robust reporting makes it easy to track key metrics and relay in-depth reporting to your C-suite.
Key Features of People Are Everything
Customized Website
See Who is Being Recognized
Send eCards
Go Social in the REC Room!
Earn Achievement Badges
Peer-2-Peer Recognition
Manager-2- Team Recognition
Online Surveys, Quizzes, Nominations
Shop for Awards
Access Photo Gallery, Forms and Documents
Measure Engagement
Managers Dashboard
Supervisor Notifications
Mobile App
Integration with Teams & Outlook
Consolidates various recognition programs into one easy-to
administrate and cost-effective platform.
Provides one recognition platform to maximize engagement.
Provide managers with easy-to-use tools and resources to
recognize and engage their team.
Creates a shared recognition experience with peers and co-
workers
CUSTOMIZED WEBSITE
Website colors can be made to
match your branding
Tiles and Badges can be branded to
your colors
Company Message from
management can be added to your
website with your logo
PEOPLE ARE EVERYTHING - DASHBOARD
Easy to use, easy to administer
Our simple interface is great for even the most tech-challenged employees and managers, and our
robust reporting makes it easy to track key metrics and relay in-depth reporting to your C-suite.
Branded Recognition and Engagement Website Tile Format Dashboard
Associates earn Recognition Points for defined behavior, achievements and milestones
Associates receive a username and password (SSO is available) to access their Awards
account, check point balance, view transactions, order awards and access engagement
and Recognition tools
Dashboard for each department
Translation: English, Spanish, French Canadian
PLATFORM INVESTMENT
Implementation
One-time set-up cost of $5,000
Reduced to $2,500 with 3-yr agreement
Certified Recognition Professionals will consult on
recognition strategy
Dedicated onboarding team will implement your
program efficiently
Monthly Platform Fee: $1,000 Per Month
For up to 1,500 employees
The C.A. Short Approach
No matter where Round Rock Texas is in the Engagement
Process, we are there to help facilitate the journey, from
consulting, communication, education, and measurement. We
will ensure that Round Rock Texas' culture of engagement
Partner: Round Rock Texas will be assigned an Executive
Sponsor, Program Representative, Account Manager, and
dedicated Customer Service Representative. We are your
from program design, implementation, & program
measurement.
Consulting: We will meet with Round Rock Texas to
determine opportunities and define program success.
Planning/Design: We will help develop your program
strategy that aligns with Round Rock Texas values and
culture.
Engagement: We work with program administrators and
management to establish program solutions and growth.
Communication: We help to increase program awareness
and participation.
Measurement: We provide insight on your program and
help assess the impact of the program.
Year of Service
Presentation
Packets
YEAR OF SERVICE PROGRAM RECOMMENDATION
PRO2000 Presentation:
Presentation Piece: $10.00 Plus the Lapel Pin Sell Price
Administration Fee: $2.00
Gold, Green or Purple)
Shipping
-to zip code.
Lapel Pins
LAPEL PINS
Tooling Charge
One-Time Tooling Charge of $400 (Year of Service Pins)
One-Time Tooling Charge of $400 (Retirement Pin)
Gold Plated with Synthetic Rubies (Years of Service)
o Lapel Pin: $13.00
o 1pt to 4pt Synthetic Ruby: $3.00
5 Years of Service - $16 (1 stone)
10 Years of Service - $19 (2 stone)
15 Years of Service - $22 (3 stone)
20 Years of Service - $25 (4 stone)
25 Years of Service - $28 (5 stone)
30 Years of Service - $31 (6 stone)
35 Years of Service - $31 (6 stone)
40 Years of Service - $31 (6 stone)
Gold Plated with Synthetic Rubies (Retirement)
o Lapel Pin: $15.00
o 1pt to 4pt Synthetic Ruby: $3.00
o 5pt to 8pt Synthetic Ruby: $5.00
Gold Plated Lapel Pin with 5 2pt Synthetic Rubies and 1
5pt Synthetic Ruby: $35
Awards
AWARD SUMMARY
Points
The cost is $0.01 per point issued plus any
applicable sales tax.
Includes award shipping.
Rewards
Thousands of name brand rewards to choose from
the following categories:
- Travel & Experiences
- Event Tickets (Sports, Concerts, Theater,
Theme Parks)
- Custom Logo Merchandise
- Tangible Merchandise
o Watches
o Electronics
o Housewares
o Jewelry
o Outdoor & Fitness
o Home & Leisure
o Tools
Electronic Gift Cards (Optional)
Electronic gift cards at face value plus 15%
- Retail
- Restaurant
- Travel
- Visa
$1.95 transaction fee per gift card selected.
AWARDS
Shipping
Year Award Pricing Number of Points
Year 10: $125 12,500
Year 15: $150 15,000
Year 20: $200 20,000
Year 25: $250 25,000
Year 30: $300 30,000
Year 35: $350 35,000
Year 40: $350 35,000
Retiree: $225 22,500
Awards
Employee
Engagement
Survey
(Optional)
C.A. Short Company
Employee Engagement
Surveys
Insights you can act on.
What is employee engagement?
Employee engagement is the extent to which employees feel valued
and involved in their everyday work as well as feel invested in the
mission and success of their company.
Why measure engagement?
When your employees are engaged at work, they are more fulfilled and
motivated leading to higher productivity. An engaged workforce also
results in a more productive and profitable organization. C.A.
employee engagement survey solutions help you determine the health
of your business, while finding areas for improvement.
Survey Types
C.A. Short Company offers two types of employee surveys:
1.Pulse Survey
A 15-question survey to gauge the pulse of your organization.
2.Employee Engagement Survey
A 30+-question survey that measures leadership behavior, nature of work,
career development, company pride, and working relationships between
employees. To ensure success, our engagement strategy team will conduct
a pre-post analysis of prior engagement data and have a goal setting
meeting with your team. We will then work with you to create the
engagement survey.
Technology
Our survey technology is a completely whitelisted product with multiple
delivery methods to meet your needs.
Additional Advanced Reporting
with Insights Available
Employee engagement surveys are one of the best ways to develop
engagement strategies. Our goal is for you to spend your time acting
on data, instead of analyzing it. Our engagement team presents your
results after survey completion, including how your organization
trends against benchmarks and insights on how to improve
employee engagement within your organization. Custom reporting is
available, and all raw data is yours. Data Visualization representing
results by multiple categorizations and Hierarchy of Needs.
Samples shown below.
Survey Investment
C.A. Short Company offers two types of employee
surveys:
1.Pulse Survey
A 15-question survey to gauge the pulse of your
organization.
- No Additional Cost
2.Employee Engagement Survey
A 30+-question survey that measures leadership
behavior, nature of work, career development,
company pride, and working relationships
between employees. To ensure success, our
engagement strategy team will conduct of pre-
post analysis of prior engagement data and have
a goal setting meeting with your team. We will
then work with you to create the engagement
survey.
Cost
Year 1; No cost
Year 2: No Cost
Year 3: $10 per employee
Year 4: No Cost
Year 5: $10 per employee
Year 6: No Cost
Etc.
Why C.A. Short Company
As a family-owned
business, C.A. Short
prioritizes our core
values. This alignment
with ethical and value-
driven business
practices makes us a
trustworthy partner to
work with
Focus on Values Experience and
Expertise
With a long history in the
employee engagement
and recognition industry,
C.A. Short brings a
wealth of knowledge and
experience to the table.
We understand the
intricacies of building
effective recognition
programs and have
proven strategies to
boost employee morale
and retention.
Comprehensive
Solutions
C.A. Short offers a wide
range of services,
including Years of
Service awards, safety
incentive programs, and
employee recognition
platforms like "People Are
Everything." Our
solutions are designed to
meet diverse needs and
can be customized to fit
different organizational
cultures and goals.
bottom line.
We help companies create
meaningful workplaces
positively impacting their
RECOMMENDED NEXT STEPS
Sign the Recognition Program Agreement
Your signature on the Recognition Program
Agreement lets us know you are ready to move
forward. This proposal is valid for 30 days.
Kickoff Meeting to Design Program
We will confirm your goals and messaging/branding
to make sure we have everything we need to design
and develop a successful Engagement &
Recognition program. During this process we will
provide a detailed statement of work. Our team
usually completes this process in two 45-minute
calls. We are also able to come on site to help
design your program guide.
Program Roll Out
Onboarding and implementation will take 4-6
weeks. Our onboarding and implementation team
will be with you every step of the way to ensure a
successful program launch.
Ongoing Program Check-In
Our goal is for you to have a successful program.
We use a data-driven approach to evaluate and
make recommendations to maximize employee
engagement and ROI of your program. Our first
check-in is within the first 90 days, and we provide
ongoing quarterly business reviews.
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Employee Engagement &
Recognition Program
Standard Year of Service
4205 East Dixon Blvd. Shelby, NC 28152 800.535.5690
www.cashort.com | ISO 9001 Certified
2025 Copyright C.A. Short Company-All Rights Reserved
Round Rock Texas
For nearly a century, C.A. Short Company has helped
organizations retain, reward, and protect their greatest assets:
their people. We are excited to partner with you to build an
employee recognition program designed to raise employee
engagement, reduce accidents, and increase your bottom line.
Our programs are easy to implement and manage. Together we
can build an engaging program designed to positively impact your
bottom line, without adding unnecessary administrative burdens
to your plate.
Our certified experts help you identify important KPIs and the
actions that promote them. When employees exhibit these
behaviors, you reward them with points they can exchange for the
The benefits of an Engaged and Recognized workforce are
numerous, with connections to high performance, employee
retention & loyalty, safe behavior, and increased profit margins.
Regards,
Jimmy Spencer
Certified Recognition Professional
Director of Sales
Frequent voluntary turnover has a negative
impact on employee morale, productivity, and
company revenue. Recruiting and training a new
employee requires staff time and money.
Consider the costs:
The cost of hiring a new employee including
the advertising, interviewing, screening, and
hiring.
The cost of onboarding a new person,
including training and management time.
Lost productivity it may take a new employee
one to two years to reach the productivity of
an existing person.
Lost engagement other employees who see
high turnover tend to disengage and lose
productivity.
Customer service and errors for example,
new employees take longer and are often less
adept at solving problems.
Training cost for example, over two to three
years, a business likely invests 10 to 20 percent
of an employee's salary or more in training.
Cultural impact whenever someone leaves,
others take time to ask why.
THE COST OF TURNOVER IS HIGH
A lack of recognition may
cause employees to feel
unacknowledged for their
hard work. They may
resent a lack of career
development or a low
competitive for the region
64%
RECOGNITION DONE RIGHT =
REAL BUSINESS RESULTS
Our employee recognition and rewards programs & service anniversary awards
are designed to help companies reduce employee turnover & absenteeism and
increase employee engagement, productivity, & safety performance.
Fewer Safety
Incidents
41%
Higher Quality
81%
Reduced
Absenteeism
18%
Higher Sales
58%
Patient Safety
Incidents
28%
Reduced
Shrinkage
14%
Higher
Productivity
23%
Higher
Profitability
43%
Reduced
Turnover
10%
Higher
Customer
Metrics
18%
Reduced
Turnover
Benefits of an Engaged and Recognized Workforce
Why Companies Choose C.A. Short Company
REAL-TIME
RECOGNITION
A dynamic, social-
media-style feed
fosters peer-to-peer
engagement and
appreciation.
SEAMLESS
INTEGRATION
Easily connects with
existing HRIS
systems for a hassle-
free setup.
DATA-DRIVEN
INSIGHTS
Actionable analytics
provide visibility
into engagement
trends and program
effectiveness.
MEANINGFUL
REWARDS
Thousands of
options, including
branded
merchandise, gift
cards, and exclusive
experiences.
SCALABILITY &
FLEXIBILITY
Whether you're a
small business or a
global enterprise,
our platform grows
with you
BOOSTS
ENGAGEMENT
& RETENTION
Recognition drives
motivation,
productivity, and
long-term employee
commitment.
DEDICATED
SUPPORT
Our expert team
ensures smooth
implementation and
ongoing success.
EXPERIENCED PROGRAM MANAGERS
employees get active and stay motivated. Account services
include general program design and administration,
marketing services, and communications tool to keep your
employees engaged.
CONSULTING & COACHING
From company-wide objective setting to individual
health and fitness goals for your complex population,
our Program Managers help you and your employees
overcome obstacles standing in the way of true
change.
PERFORMANCE MONITORING
Points processing and management, awards redemption,
population increase, a tweak here or adjustment there to
optimize your company challenge? We will continue to
drive the change you want to see in your program results.
TECHNICAL SUPPORT
Whether a company admin is looking for data integration
assistance, or a user needs help redeeming their points, our
Program Managers are trained to support both your programs
and employee outcomes. Support is available via email, phone,
and directly through the platform.
ADMINISTRATIVE NIGHTMARE
We are the
recognition experts
help you.
Our programs are very easy to implement and
manage. Together we can build an engaging
program designed to positively impact your
bottom line, without adding unnecessary
administrative burdens to your plate.
Our certified experts help you identify important
KPIs and the actions that promote them. When
employees exhibit these behaviors, you reward
them with points they can exchange for the
The Account Manager and Client Services
Representative assigned to your account serve
as the primary points of contact for the program
-to-day requirements. All
recipient needs are fielded by our Call Center
Representatives located in our Shelby, NC
headquarters.
Engagement &
Recognition
Platform
COMMUNICATION & KICKOFF
All associates receive a Welcome
Letter with username and
password to access their on-line
account.
attached the defines program and
explains how recognition points
are earned.
Point statements can be mailed or
emailed on your chosen schedule.
Announcement Posters
Manager Training available
Poster
Associate Welcome Letter
Program Guide
EASY TO USE, EASY TO ADMINISTER
Our simple interface is great for even the most tech-challenged employees and managers, and our
robust reporting makes it easy to track key metrics and relay in-depth reporting to your C-suite.
Key Features of People Are Everything
Customized Website
See Who is Being Recognized
Send eCards
Go Social in the REC Room!
Earn Achievement Badges
Peer-2-Peer Recognition
Manager-2- Team Recognition
Online Surveys, Quizzes, Nominations
Shop for Awards
Access Photo Gallery, Forms and Documents
Measure Engagement
Managers Dashboard
Supervisor Notifications
Mobile App
Integration with Teams & Outlook
Consolidates various recognition programs into one easy-to
administrate and cost-effective platform.
Provides one recognition platform to maximize engagement.
Provide managers with easy-to-use tools and resources to
recognize and engage their team.
Creates a shared recognition experience with peers and co-
workers
CUSTOMIZED WEBSITE
Website colors can be made to
match your branding
Tiles and Badges can be branded to
your colors
Company Message from
management can be added to your
website with your logo
PEOPLE ARE EVERYTHING - DASHBOARD
Easy to use, easy to administer
Our simple interface is great for even the most tech-challenged employees and managers, and our
robust reporting makes it easy to track key metrics and relay in-depth reporting to your C-suite.
Branded Recognition and Engagement Website Tile Format Dashboard
Associates earn Recognition Points for defined behavior, achievements and milestones
Associates receive a username and password (SSO is available) to access their Awards
account, check point balance, view transactions, order awards and access engagement
and Recognition tools
Dashboard for each department
Translation: English, Spanish, French Canadian
PLATFORM INVESTMENT
Implementation
One-time set-up cost of $5,000
Reduced to $2,500 with 3-yr agreement
Certified Recognition Professionals will consult on
recognition strategy
Dedicated onboarding team will implement your
program efficiently
Monthly Platform Fee: $1,000 Per Month
For up to 1,500 employees
The C.A. Short Approach
No matter where Round Rock Texas is in the Engagement
Process, we are there to help facilitate the journey, from
consulting, communication, education, and measurement. We
will ensure that Round Rock Texas' culture of engagement
Partner: Round Rock Texas will be assigned an Executive
Sponsor, Program Representative, Account Manager, and
dedicated Customer Service Representative. We are your
from program design, implementation, & program
measurement.
Consulting: We will meet with Round Rock Texas to
determine opportunities and define program success.
Planning/Design: We will help develop your program
strategy that aligns with Round Rock Texas values and
culture.
Engagement: We work with program administrators and
management to establish program solutions and growth.
Communication: We help to increase program awareness
and participation.
Measurement: We provide insight on your program and
help assess the impact of the program.
Year of Service
Presentation
Packets
YEAR OF SERVICE PROGRAM RECOMMENDATION
PRO2000 Presentation:
Presentation Piece: $10.00 Plus the Lapel Pin Sell Price
Administration Fee: $2.00
Gold, Green or Purple)
Shipping
-to zip code.
Lapel Pins
LAPEL PINS
Tooling Charge
One-Time Tooling Charge of $400 (Year of Service Pins)
One-Time Tooling Charge of $400 (Retirement Pin)
Gold Plated with Synthetic Rubies (Years of Service)
o Lapel Pin: $13.00
o 1pt to 4pt Synthetic Ruby: $3.00
5 Years of Service - $16 (1 stone)
10 Years of Service - $19 (2 stone)
15 Years of Service - $22 (3 stone)
20 Years of Service - $25 (4 stone)
25 Years of Service - $28 (5 stone)
30 Years of Service - $31 (6 stone)
35 Years of Service - $31 (6 stone)
40 Years of Service - $31 (6 stone)
Gold Plated with Synthetic Rubies (Retirement)
o Lapel Pin: $15.00
o 1pt to 4pt Synthetic Ruby: $3.00
o 5pt to 8pt Synthetic Ruby: $5.00
Gold Plated Lapel Pin with 5 2pt Synthetic Rubies and 1
5pt Synthetic Ruby: $35
Awards
AWARDS
Shipping
Year Award Level Award Pricing
Year 10: Level 090 $129
Year 15: Level 100 $141
Year 20: Level 120 $200
Year 25: Level 140 $254
Year 30: Level 150 $292
Year 35: Level 170 $336
Year 40: Level 170 $336
Retiree: Level 130 $224
To view the award offerings at each year level log into the following site using the
username and password corresponding to each year level.
Website: www.PeopleAreEverything.com
Year 10: Username: Level090 Password: Level090_Demo
Year 15: Username: Level100 Password: Level100_Demo
Year 20: Username: Level120 Password: Level120_Demo
Year 25: Username: Level140 Password: Level140_Demo
Year 30: Username: Level150 Password: Level150_Demo
Year 35: Username: Level170 Password: Level170_Demo
Year 40: Username: Level170 Password: Level170_Demo
Year Retirement: Username: Level130 Password: Level130_Demo
View Awards
Awards
Employee
Engagement
Survey
(Optional)
C.A. Short Company
Employee Engagement
Surveys
Insights you can act on.
What is employee engagement?
Employee engagement is the extent to which employees feel valued
and involved in their everyday work as well as feel invested in the
mission and success of their company.
Why measure engagement?
When your employees are engaged at work, they are more fulfilled and
motivated leading to higher productivity. An engaged workforce also
results in a more productive and profitable organization. C.A.
employee engagement survey solutions help you determine the health
of your business, while finding areas for improvement.
Survey Types
C.A. Short Company offers two types of employee surveys:
1.Pulse Survey
A 15-question survey to gauge the pulse of your organization.
2.Employee Engagement Survey
A 30+-question survey that measures leadership behavior, nature of work,
career development, company pride, and working relationships between
employees. To ensure success, our engagement strategy team will conduct
a pre-post analysis of prior engagement data and have a goal setting
meeting with your team. We will then work with you to create the
engagement survey.
Technology
Our survey technology is a completely whitelisted product with multiple
delivery methods to meet your needs.
Additional Advanced Reporting
with Insights Available
Employee engagement surveys are one of the best ways to develop
engagement strategies. Our goal is for you to spend your time acting
on data, instead of analyzing it. Our engagement team presents your
results after survey completion, including how your organization
trends against benchmarks and insights on how to improve
employee engagement within your organization. Custom reporting is
available, and all raw data is yours. Data Visualization representing
results by multiple categorizations and Hierarchy of Needs.
Samples shown below.
Survey Investment
C.A. Short Company offers two types of employee
surveys:
1.Pulse Survey
A 15-question survey to gauge the pulse of your
organization.
- No Additional Cost
2.Employee Engagement Survey
A 30+-question survey that measures leadership
behavior, nature of work, career development,
company pride, and working relationships
between employees. To ensure success, our
engagement strategy team will conduct of pre-
post analysis of prior engagement data and have
a goal setting meeting with your team. We will
then work with you to create the engagement
survey.
Cost
Year 1; No cost
Year 2: No Cost
Year 3: $10 per employee
Year 4: No Cost
Year 5: $10 per employee
Year 6: No Cost
Etc.
Why C.A. Short Company
As a family-owned
business, C.A. Short
prioritizes our core
values. This alignment
with ethical and value-
driven business
practices makes us a
trustworthy partner to
work with
Focus on Values Experience and
Expertise
With a long history in the
employee engagement
and recognition industry,
C.A. Short brings a
wealth of knowledge and
experience to the table.
We understand the
intricacies of building
effective recognition
programs and have
proven strategies to
boost employee morale
and retention.
Comprehensive
Solutions
C.A. Short offers a wide
range of services,
including Years of
Service awards, safety
incentive programs, and
employee recognition
platforms like "People Are
Everything." Our
solutions are designed to
meet diverse needs and
can be customized to fit
different organizational
cultures and goals.
bottom line.
We help companies create
meaningful workplaces
positively impacting their
RECOMMENDED NEXT STEPS
Sign the Recognition Program Agreement
Your signature on the Recognition Program
Agreement lets us know you are ready to move
forward. This proposal is valid for 30 days.
Kickoff Meeting to Design Program
We will confirm your goals and messaging/branding
to make sure we have everything we need to design
and develop a successful Engagement &
Recognition program. During this process we will
provide a detailed statement of work. Our team
usually completes this process in two 45-minute
calls. We are also able to come on site to help
design your program guide.
Program Roll Out
Onboarding and implementation will take 4-6
weeks. Our onboarding and implementation team
will be with you every step of the way to ensure a
successful program launch.
Ongoing Program Check-In
Our goal is for you to have a successful program.
We use a data-driven approach to evaluate and
make recommendations to maximize employee
engagement and ROI of your program. Our first
check-in is within the first 90 days, and we provide
ongoing quarterly business reviews.
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