CM-2015-892 - 9/8/2015 (2)Account Executive: Mark Tran
Phone: (512) 531-7808 ext:
Cell Phone: +15128448637
Fax: (512) 531-7849
Email: mark.tran@twcable.com
la TIME WARNER CABLE
Business Class
Order# 6126318
Trunk Service Order Information For 2701 N Mays St Round Rock TX 78665
E-911 E-911 E-911
Current LEC Current IXC LEC BTN S Location 1 Location 2 Location 3
TW Telecom
1
1 5122790421
City of Round Rock
Business Name
**Master**
Customer Type:
Federal Tax ID
Tax Exempt Status
Tax Exempt Certificate #
""'7485
Billing Address
Attention To:
Account Number
221 E Main St 150 Round Rock TX 78664
8260160300647120
Billing Contact
Billing Contact
Phone
Billing Contact Email Address
Monique Adams
512 218-3234
madams@roundrocktexas.gov
Authorized Contact
Authorized Contact
Phone
Authorized Contact Email Address
Monique Adams
512 218-3234
madams@roundrocktexas.gov
Technical Contact
Technical Contact
Phone
Technical Contact Email Address
Brian Finger
512 218-5450
brianf@roundrocktexas.gov
Trunk Service Order Information For 2701 N Mays St Round Rock TX 78665
E-911 E-911 E-911
Current LEC Current IXC LEC BTN S Location 1 Location 2 Location 3
TW Telecom
1
1 5122790421
BLDG 2701
Trunk Service Order Information For 221 E Main St Round Rock TX 78664
E-911 E-911 E-911
Current LEC Current IXC LEC BTN S Location 1 Location 2 Location 3
TW Telecom
1
1 5128792894
BLDG 221
CM -201 S=
Page 1 of 11
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Trunk Directory Information For 221 E Main St Round Rock TX 78664
DID Number Listing Type Listing Style Listing Option
Name,
Yellow & Address,
12 879-2894 White Straight Line Phone
qc TIME WARNER CABLE
Business Class
Listed Name and Address YPHV
City of Round Rock - City Hall
221 E Main St Round Rock TX SECURE
Internet and Video Order Information For 2701 N Mays St Round Rock TX 78665
Service Type
Ethernet (Fiber)
Internet and Video Order Information For 221 E Main St Round Rock TX 78664
Service Type
Ethernet (Fiber)
Current Services and Monthly charges At 221 E Main St , Round Rock TX 78664
Description Quantity Sales Price
Monthly
Recurring Total
Bcmonbannr 1
$0.00
$0.00
13 Static IP 1
$0.00
$0.00
61 Static IP 1
$0.00
$0.00
DIA - 100 MBPS 1
$2,744.00
$2,744.00
*Total
$2,744.00
*Prices do not include taxes and fees.
Current Services and Monthly charges At 2701 N Mays St , Round Rock TX 78665
Description Quantity Sales Price
Monthly
Recurring Total
Bcmonbannr 1
$0.00
$0.00
DNS HOSTING 1
$0.00
$0.00
DNS SERVICE 1
$0.00
$0.00
DIA - 50 MBPS 1
$1,450.00
$1,450.00
*Total
$1,450.00
*Prices do not include taxes and fees.
Page 9 of 11
Jc TIME WARNER CABLE
Business Class
New and Revised Services and Monthly Charges At 221 E Main St , Round Rock TX 78664
Description Quantity Sales Price
Monthly
Recurring Total
Contract Term
Business Class SIP - 3Yr
50
$15.00
$750.00
36 Months
DID Block 100 Numbers
6
$15.00
$90.00
36 Months
DID Block 20 Numbers
2
$3.00
$6.00
36 Months
EPL Intrastate 20 Mb s
1
$0.00
$0.00
36 Months
Ethernet EPL HUB
1
$0.00
$0.00
36 Months
LD 10,000 Minutes
1
$140.00
$140.00
36 Months
*Total
$350.00
Installation 1
$986.00
*Prices do not include taxes and fees.
Total
$600.00
New and Revised Services and Monthly Charges At 2701 N Mays St
Description Quantity
, Round Rock TX 78665
Monthly
Sales Price Recurring Total
Contract Term
Business Class SIP - 3Yr 50
$15.00
$750.00
36 Months
DID Block 100 Numbers 2
$15.00
$30.00
36 Months
EPL Intrastate 20 Mb s 1
$700.00
$700.00
36 Months
LD 3,000 Free Minutes 1
$0.00
$0.00
36 Months
*Total
$1,480.00
*Prices do not include taxes and fees.
One Time fees At 221 E Main St , Round Rock TX 78664
Description Quantity
Sales Price
Total
SIP Install 1
$350.00
$350.00
Installation 1
$250.00
$250.00
Total
$600.00
'Prices do not include taxes and fees.
One Time fees At 2701 N Mays St , Round Rock TX 78665
Description Quantity Sales Price Total
SIP Install 1 $350.00 $350.00
Installation 1 $250.00 $250.00
Total $600.00
*Prices do not include taxes and fees.
Page 10 of 11
�c TIME WARNER CABLE
Business Class
Special Terms
If the MOU package minutes are exceeded, any additional minutes will be charged at domestic long distance, international
long distance and toll free rates listed at www.twcbc.com
Electronic Signature Disclosure
-�w
SAuthorized lgn�atuI�IOI4T0._WWatUnCa Cable Enterprises LLC
Printed Name and Title
Date Signed
Page 11 of 11
�c TIME WARNER CABLE
Business Class®
Business Class Phone & Business Class Trunk Service
Notice and Acknowledgement Regarding E911
Customer understands and acknowledges that the Time Warner Cable Business Class
Phone & Business Class Trunk (SIP or PRI) voice -enabled customer premise
equipment is electrically powered and, in the event of a power outage or Time
Warner Cable network failure, Enhanced 9-1-1 ("E911") services may not be available.
The Time Warner Cable Business Class Services Agreement prohibits moving your
Time Warner Cable voice -enabled customer premise equipment to a new service
address. Customer understands and acknowledges that if this equipment is moved to
another location, E911 services may not operate properly and emergency operators
may be unable to accurately identify the caller's address in an emergency. The E911
location specified on the Time Warner Cable Business Class Service Order will be
provided to emergency operators for emergency calls made from the telephone
numbers associated with this Service Order. To move your service to another location,
you must call Time Warner Cable.
Customer agrees to specifically advise every end user of the Time Warner Cable
Business Class Phone or Trunk service, prominently and using the language provided
above, of the circumstances under which E911 service may not be available through
Time Warner Cable Business Class Phone or Trunk service and to distribute Safety
Stickers, to be supplied by Time Warner Cable, to all end users of the Time Warner
Cable Business Class Phone or Trunk service and instruct each end user to place
a Safety Sticker on or near any telephone or other equipment used in conjunction with
the service.
Customer must ensure that all alarm, security, medical and/or other monitoring systems
and services are tested to validate proper operation after Business Class Phone or
Trunk service is installed.
By signing my name below, I acknowledge that I have received and understand this
Notice and Acknowledgement and agree to the obligations described above.
C
(Date Signed)
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. 02009 Time Warner Cable. All rights reserved.
�c TIME WARNER CABLE
Business Class
Company Name:
Billing Address:
Business Class Phone
Letter of Agency
By checking the following items, I designate Time Warner Cable to be the service provider for the
telephone number(s) listed on the attached Service Order:
RrI choose Time Warner Cable to provide local telephone service for the telephone number(s)
listed on the attached Service Order.
I choose Time Warner Cable to provide domestic and international long distance service for the
telephone number(s) listed on the attached Service Order.
I am at least 18 years of age and I am authorized to designate the preferred provider for these services
and telephone number(s). I understand that I may choose only one provider for each telephone service
and number identified herein. By signing my name below, I acknowledge that I have read and
understand these statements and authorize Time Warner Cable to act as my agent for these preferred
carrier designations.
Electronic Signature Disclosure
c�
(Authorized Customer Signature)
(Printed Name)
9 F, `s_
(Date Signed)
Cf&
(Title)
Note: To complete your order, you must confirm your selection of Time Warner Cable as your service provider by
checking the boxes next to each statement. Should you have any questions, please call your Time Warner Cable
Business Class account representative.
INTERNET I VOICE ) TELEVISION I ETHERNET ) CLOUD
SERVICE -LEVET ��-RFP!JFr,IT
ETHERNET SERVICES
1c TIME WARNER CABLE
Business ClassE
This document outlines the Service -Level Agreement ("SLA") for Ethernet fiber -based service (the "Service"). Capitalized words used, but not defined
herein, shall have the meanings given to them in the Time Warner Cable Business Class Service Agreement (including the terms and conditions,
attachments, and Service Orders described therein, the "Agreement"). This SLA is a part of, and hereby incorporated by reference into, the Agreement.
If any provision of this SLA and any provision of the Agreement are inconsistent or conflicting, the inconsistent or conflicting provision of this SLA shall
control. This SLA document applies only to services provided over TWC's own network ("On -Net") and not to any portion that is provided by a third party.
All SLA Targets in the table below are measured at the individual circuit or port level, and any applicable credits are issued only for the affected On -Net
circuit or port (the "Affected Service").
I. SLA Targets for On -Net Services
II. Priority Classification
A "Service Disruption' is defined as an outage, disruption, or severe degradation, other than an Excluded Disruption, that interferes with the ability of a
TWC network hub to transmit and receive network traffic between Customer's A and Z Locations. The Service Disruption period begins when Customer
reports a Service Disruption using TWC's trouble ticketing system by contacting Customer Care, TWC acknowledges receipt of such trouble ticket,
TWC validates that the Service is affected, and Customer releases the Service for testing. The Service Disruption ends when the affected Service has
been restored.
"Service Degradation" means a degradation of the Service that is not a Service Disruption or a result of an Excluded Disruption, such as failure of the
Service to achieve the SLA Targets for Latency / Frame Delay, Jitter / Frame Delay Variation, or Packet / Frame Loss.
"Excluded Disruptions" means (i) planned outages, (ii) routine or urgent maintenance, (iii) time when TWC is unable to gain access to Customer's
premises to troubleshoot, repair or replace equipment or the Service, (iv) service problems resulting from acts of omissions of Customer or Customer's
representatives or agents, (v) Customer equipment failures, (vi) Customer is not prepared to release the Service for testing, and )vii) Force Majeure Events.
TWC will classify Service problems as follows
INTERNET I VOICE I TELEVISION I ETHERNET I CLOUD
ETHERNET SERVICES SERVICE -LEVEL AGREEMENT (CONT.)
.1pTIME WARNER CABLE
Business Class°
III. Service Availability
"Service Availability" is calculated as the total number of minutes in a calendar month less the number of minutes that the On -Net Service is unavailable
due to a Priority 1 Outage ("Downtime"), divided by the total number of minutes in a calendar month.
The following table contains examples of the percentage of Service Availability translated into minutes of Downtime for the 99.99% Service
Availability Target -
PERCENTAGE BYDAYS r
99.99% for 31 Days
rTAL MINUTES/ MONTH
44,640
DOWNTIME MINUTES
4.5
99.99% for 30 Days
43,200
4.3
99.99% for 29 Days
41,760
4.2
99.99% for 28 Days
40,320
4
IV. Mean Time to Restore ("MTTR")
The MTTR measurement for Priority 1 Outages is the average time to restore Priority 1 Outages during a calendar month calculated as the cumulative
length of time it takes TWC to restore an On -Net Service following a Priority 1 Outage in a calendar month divided by the corresponding number of trouble
tickets for Priority 1 Outages opened during the calendar month for the On -Net Service.
MTTR per calendar month is calculated as follows:
Cumulative length of time to restore Priority 1 Outagels) per On -Net Service
MTTR =
Total number of Priority 1 Outage trouble tickets per On -Net Service
V. Latency/ Frame Delay
Latency or Frame Delay is the average roundtrip network delay, measured every 5 minutes during a calendar month, unless measurement is not possible as
a result of an Excluded Disruption, to adequately determine a consistent average monthly performance level for frame delay for each On -Net Service. The
roundtrip delay is expressed in milliseconds (ms). TWC measures frame delay using a standard 64 byte ping between the closest TWC network hubs to
corresponding Customer A and Z locations in a roundtrip fashion.
Latency/ Frame Delay is calculated as follows:
Sum of the roundtrip delay measurements for an On -Net Service
Latency / Frame Delay =
Total # of measurements for an On -Net Service
INTERNET ) VOICE I TELEVISION I ETHERNET I CLOUD
ETHERNET SERVICES SERVICE -LEVEL AGREEMENT (CONT.)
�c TIME WARNER CA
Business CIS
Latency/Frame DelayTargets for Services in defined Metro Area Markets, WAN, WAN Exceptions and National areas follows
METRO AREA MARKET—IOMS LATENCY
WAN —
WAN EXCEPTIONS
r ,
Roundtrip where both sites A and Z are within the same
Roundtrip between any 2
Roundtrip between any
Roundtrip between any two
Metro Area Market
Metro Area Markets within
Metro Area Market and
WANs
the same WAN
WAN Exception within the
same WAN, except that
where both sites A and Z
are within the same WAN
Exception, the Latency
target is 10ms.
• Austin, TX
• Laredo, TX
Texas WAN
• EI Paso, TX
• Beaumont, TX
• San Antonio, TX
• Rio Grande Valley, TX
• Corpus Christi, TX
• Dallas, TX
• Del Rio, TX
• Eagle Pass, TX
• Wichita Falls, TX
• Kansas City, KS
• Kansas City, MO
• Lincoln, NE
• North Los Angeles, CA
• Desert Cities, CA
PacWest WAN
• Coeur d'Alene, ID
• South Los Angeles, CA
• Palm Springs, CA
• Gunnison, CO
• San Diego, CA
• Yuma, AZ
• Telluride, CO
• Pullman, WA
• Libby, MT
• Honolulu, HI
• Columbus, OH
• Louisville, KY
Mid -West WAN
• Bolivar, TN
• Cincinnati, OH
• Lexington, KY
• Charleston, WV
• Dayton, OH
• Green Bay, WI
• Clarksburg, WV
• Akron, OH
• Appleton, WI
• Richmond, KY
• Cleveland, OH
• Milwaukee, WI
• Terre Haute, IN
• Lima, OH
• New York City (including
• Albany, NY
Northeast/ NYC WAN
• Portland, ME
all surrounding boroughs
• Buffalo, NY
and metro areas in New
• Rochester, NY
Jersey and Pennsylvania)
• Syracuse, NY
• Hudson Valley, NY
• Greensboro, NC
• Florence, SC
Carolinas WAN
• Atlanta, GA
• Raleigh, NC
• Columbia, SC
• Augusta, GA
• Charlotte, NC
• Myrtle Beach, SC
• Birmingham, AL
• Fayetteville, NC
• Hilton Head, SC
• Dothan, AL
• Asheville, NC
• Charleston, SC
• Huntsville, AL
• Wilmington, SC
• Greenville, SC
• Chattanooga, TN
• Knoxville, TN
• Nashville, TN
INTERNET I VOICE I TELEVISION ) ETHERNET I CLOUD
ETHERNET SERVICES SERVICE -LEVEL AGREEMENT (CONT.)
VI. Packet Loss / Frame Loss Ratio
110,TIME WARNER CABLE
Business Class®
Packet Loss or Frame Loss Ratio is defined as the percentage of frames that are not successfully received compared to the total frames that are sent in
a calendar month, except where any packet or frame loss is the result of an Excluded Disruption. The percentage calculation is based on frames that are
transmitted from a network origination point and received at a network destination point (TWC network hub to TWC network hub).
Packet Loss / Frame Loss Ratio is calculated as follows:
Packet Loss / Frame Loss i%) =100 (%) — Frames Received (%)
VII. Jitter/ Frame Delay Variation
Jitter or Frame Delay Variation is defined as the variation in delay for two consecutive frames that are transmitted (one way) from a network origination
point and received at a network destination point (TWC network hub to TWC network hub). TWC measures a sample set of frames every 5 minutes during
a calendar month, unless measurement is not possible as a result of an Excluded Disruption, and determines the average delay between consecutive
frames within each sample set. The monthly Jitter / Frame Delay Variation is calculated as the average of all of the frame delay variation measurements
during such calendar month and is expressed in milliseconds (ms).
Sum of the Frame Delay Variation measurements for an On -Net Service
Jitter/ Frame Delay Variation =
Total # of measurements for an On -Net Service
VIII. Network Maintenance
Maintenance Notice:
Customer understands that from time to time TWC will perform network maintenance for network improvements and preventive maintenance. In some
cases, TWC will need to perform urgent network maintenance, which will usually be conducted within the routine maintenance windows. TWC will use
reasonable efforts to provide advance notice of the approximate time, duration, and reason for any urgent maintenance outside the routine
maintenance windows.
Maintenance Windows:
Routine maintenance may be performed Monday— Friday 12 midnight — 3 a.m. Local Time.
INTERNET I VOICE I TELEVISION I ETHERNET I CLOUD
ETHERNET SERVICES SERVICE -LEVEL AGREEMENT (CONT.)
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IX. Remedies
Service Credits:
If the actual performance of an On -Net Service during any calendar month is less than the SLA Targets, and Customer has complied with the requirements
in this SLA, then Customer may request credit(s) equal to the percentages) of the monthly Service Charges for only the Affected Service as set forth in the
table below. Any credits will be applied as an offset against any amounts due from Customer to TWC. All credits must be: (i) requested by the Customer
within 30 days of a Service Disruption or Service Degradation by calling the Customer Care Center and opening a trouble ticket, and (ii) confirmed by
TWCBC engineering support teams as associated with a trouble ticket and as failing to meet the applicable SLA Targets.
SERVICE MEAN TIME TO RESTORE LATENCY/ FRAME
JITTER / FRAME
PACKET LOSS /
AVAILABILITY ("MTTR") DELAY (ROUNDTRIP)
DELAY VARIATION
FRAME LOSS
ON
rhOUrs
Except as set forth below, the credits described in this SLA shall constitute Customer's sole and exclusive remedy, and TWC's sole and exclusive liability,
with respect to TWC's failure to meet any SLA Targets, All SLA Targets are monthly measurements and Customer may request only one credit per SLA
Target per month up to a maximum of 40% of the monthly Service Charges for the Affected Service. Customer shall not be eligible for credits exceeding
four (4) months of Customer's applicable monthly Service Charges during any calendar year.
Chronic Priority 1 Outages:
If Customer experiences and reports three (3) separate Priority 1 Outages where the Downtime exceeds four (4) hours during each Priority 1 Outage within
three (3) consecutive calendar months, then Customer may terminate the Affected Service without charge or liability by providing at least thirty (30) days
written notice to TWC; provided, however, that (i) Customer may only terminate the Affected Service; (ii) Customer must exercise its right to terminate
the Affected Service by providing written notice to TWC within thirty (30) days after the event giving rise to Customer's termination right; (iii) Customer
shall have paid TWC all amounts due at the time of such termination for all Services provided by TWC pursuant to the Agreement, and (iv) the foregoing
termination right provides the sole and exclusive remedy of Customer and the sole and exclusive liability of TWC for chronic Priority i Outages and
Customer shall not be eligible for any additional credits. Termination will be effective forty-five (45) days after TWC's receipt of such written notice
of termination.
INTERNET I VOICE I TELEVISION I ETHERNET j CLOUD
SERVICE -LEVEL AGREEMENT
PRI AND SIP TRUNKS
q> TIME WARNER CABLE
Business Class®
This document outlines the Service -Level Agreement ("SLA") for PRI and SIP Trunks voice services (the "Services"). Capitalized words used, but not
defined herein, shall have the meanings given to them in the Time Warner Cable Business Class Service Agreement (including the terms and conditions,
attachments, and Service Orders described therein, the "Agreement"). This SLA is a part of, and hereby incorporated by reference into, the Agreement.
If any provision of this SLA and any provision of the Agreement are inconsistent or conflicting, the inconsistent or conflicting provision of this SLA shall
control. This SLA document applies only to services provided over TWC's own network ("On -Net") and not to any portion that is provided by a third party.
All SLA Targets in the table below are measured at the individual Service level, and any applicable credits are issued only for the affected Service.
I. SLA Targets for On -Net Services
I 99.99% I Priority 1 Outages within 4 hours I
II. Priority Classification
A "Service Disruption" is defined as an outage, disruption, or severe degradation, other than an Excluded Disruption, that interferes with the ability of TWC
PRI or SIP Trunks to complete inbound and/or outbound voice calls. The Service Disruption period begins when Customer reports a Service Disruption using
TWC's trouble ticketing system by contacting Customer Care, TWC acknowledges receipt of such trouble ticket, TWC validates that the Service is affected,
and Customer releases the Service for testing. The Service Disruption ends when the affected Service has been restored.
"Service Degradation" means a degradation of the Service that is nota Service Disruption or a result of an Excluded Disruption, but Customer's use of the
Service is impacted.
"Excluded Disruptions" means (i) planned outages, (ii) routine or urgent maintenance, (iii) time when TWC is unable to gain access to Customer's
premises to troubleshoot, repair or replace equipment or the Service, (iv) service problems resulting from acts of omissions of Customer or Customer's
representatives or agents, (v) Customer equipment failures, (vi) Customer is not prepared to release the Service for testing, and (vii) Force Majeure Events.
TWC will classify Service problems as follows:
PRIORITY
A. Service Disruption resulting in a total loss of Service; or
Priority t
B. Service Degradation to the point that Customer is unable to use the Service and is prepared to release it for immediate testing
(each a "Priority 1 Outage").
Priority 2
Service Degradation where Customer is able to use the Service and is not prepared to release it for immediate testing.
A. A service problem that does not impact the Service; or
Priority 3
B. A single non -circuit specific quality of Service inquiry.
INTERNET I VOICE I TELEVISION I ETHERNET I CLOUD
PRI AND SIP TRUNKS SERVICE -LEVEL AGREEMENT (CONT.)
lc TIME WARNER CA
Business Ch
III. Service Availability
"Service Availability" is calculated as the total number of minutes in a calendar month less the number of minutes that the On -Net Service is unavailable
due to a Priority 1 Outage ("Downtime"), divided by the total number of minutes in a calendar month.
IV. Mean Time to Restore ("MTTR"")
The MTTR measurement for Priority 1 Outages is the average time to restore Priority 1 Outages during a calendar month calculated as the cumulative
length of time it takes TWC to restore an On -Net Service following a Priority 1 Outage in a calendar month, divided by the corresponding number of trouble
tickets for Priority 1 Outages opened during the calendar month for the On -Net Service.
MTTR per calendar month is calculated as follows:
Cumulative length of time to restore Priority 1 Outage(s) per On -Net Service
MTTR =
Total number of Priority 1 Outage trouble tickets per On -Net Service
V. Network Maintenance
Maintenance Notice:
Customer understands that from time to time, TWC will perform network maintenance for network improvements and preventive maintenance. In some cases,
TWC will need to perform urgent network maintenance, which will usually be conducted within the routine maintenance windows. TWC will use reasonable
efforts to provide advance notice of the approximate time, duration, and reason for any urgent maintenance outside the routine maintenance windows.
Maintenance Windows:
Routine maintenance may be performed Monday— Friday 12 midnight— 3 a.m. Local Time.
VI. Remedies
Outage Service Credits:
If the Downtime exceeds one (1) hour and/or the MTTB exceeds four (4) hours during any calendar month, and Customer has complied with the
requirements in this SLA, then Customer may request credit(s) equal to the percentage(s) of the monthly Service Charge for the affected Service as set
forth in the table below. Any credits will be applied as an offset against any amounts due from Customer to TWC. All credits must be: (i) requested by the
Customer within 30 days of a Service Disruption by calling the Customer Care Center and opening a trouble ticket, and Iii) confirmed byTWCBC engineering
support teams as associated with a trouble ticket and exceeding the allowable measurements.
am
MEAN TIME TO
RESTORE
Downtime
Service Credit
MTTR
Service Credit
> 4 hours
> 1 hour <_ 24 hours
4%
4%
<_ 7:59:59 hours
> 24 hours
10%
> 8 hours
10%
INTERNET I VOICE I TELEVISION I ETHERNET I CLOUD
PRI AND SIP TRUNKS SERVICE -LEVEL AGREEMENT (CONT.)
�c TIME WARNER CABLE
Business Class®
Except as set forth below, the credits described in this SLA shall constitute Customer's sole and exclusive remedy, and TWC's sole and exclusive liability,
with respect to TWC's failure to meet any SLA Targets. Customer shall not be eligible for credits exceeding four (4) months of Customer's applicable
monthly Service Charges during any calendar year.
Chronic Priority 1 Outages:
If Customer experiences and reports three (3) separate Priority 1 Outages that are eligible for credits in three (3) consecutive calendar months, then
Customer may terminate the affected Service without charge or liability by providing at least thirty (30) days written notice to TWC; provided, however,
that (i) Customer may only terminate the affected Service, (ii) Customer must exercise its rights to terminate the affected Service by providing written
notice to TWC within thirty (30) days after the event giving rise to Customer's termination right; (iii) Customer shall have paid TWC all amounts due at
the time of such termination for all Services provided by TWC pursuant to the Agreement; and (iv) the foregoing termination right provides the sole and
exclusive remedy of Customer and the sole and exclusive liability of TWC for chronic Priority 1 Outages and Customer shall not be eligible for any additional
credits. Termination will be effective forty-five (45) days after TWC's receipt of such written notice of termination.
City of Round Rock
5JR00UNDXASAgenda Item Summary
Agenda Number:
Title: Consider authorizing a Telephone System SIP Conversion by Time
Warner Cable Business Class.
Type: City Manager Item
Governing Body: City Manager Approval
Agenda Date: 9/4/2015
Dept Director: Heath Douglas
Cost:
Indexes:
Attachments: LAF.pdf, Contract Agreement.pdf
Department: Information Technology
Text of Legislative File CM -2015-892
Consider authorizing a Telephone System SIP Conversion by Time Warner Cable Business Class.
This contract authorizes Time Warner Business Class to provide SIP connectivity for our VOIP phone
system. This service will replace the existing PRI circuits currently providing phone service to City Hall and
the Police Department. The existing circuits have failed twice resulting in loss of phone service. This
change will provide better redundancy should a failure occur and better voice quality.
This service for our phone system is a scheduled line item in the current IT Operating budget
(5211-100-15000). This will simply be a change in service type and provider as the montly cost will
remain the same. Cost for the current service is $2,800.00 per month. The new SIP service is quoted at
$2,466.00 before taxes and fees. There will be a one time cost of $1,200.00 for installation and will be
paid for out of the IT operating budget as well.
Replace with Recommended Action (the above must not be removed)
City of Round Rock Page 1 Printed on 91312015
City of Round Rock
ROUND ROCK
TExas Agenda Item Summary
Agenda Number:
Title: Consider authorizing a Telephone System SIP Conversion by Time
Warner Cable Business Class.
Type: City Manager Item
Governing Body: City Manager Approval
Agenda Date: 9/4/2015
Dept Director: Heath Douglas
Cost:
Indexes:
Attachments: LAF.pdf, Contract Agreement.pdf
Department: Information Technology
Text of Legislative File CM -2015-892
Consider authorizing a Telephone System SIP Conversion by Time Warner Cable Business Class.
This contract authorizes Time Warner Business Class to provide SIP connectivity for our VOIP phone
system. This service will replace the existing PRI circuits currently providing phone service to City Hall and
the Police Department. The existing circuits have failed twice resulting in loss of phone service. This
change will provide better redundancy should a failure occur and better voice quality.
This service for our phone system is a scheduled line item in the current IT Operating budget
(5211-100-15000). This will simply be a change in service type and provider as the montly cost will
remain the same. Cost for the current service is $2,800.00 per month. The new SIP service is quoted at
$2,466.00 before taxes and fees. There will be a one time cost of $1,200.00 for installation and will be
paid for out of the IT operating budget as well.
Staff recommends approval.
City of Round Rock Page 1 Printed on 9/912015