CM-10-09-173ROUND ROCK, TEXAS
PURPOSE. PASSION. PROSPERITY.
Item Caption:
Approval Date:
City Manager Approval Summary Sheet
Consider executing a Service Agreement for Internet Upgrade at the Library with Time
Warner Cable Business Class.
9/3/10
Department: Library
Project Manager: Dale Ricklefs
Item Summary:
A Service Agreement with Time Warner Cable Business to install High Speed Internet (HSD) for the Library.
Time Warner has provided free internet for over 10 years. However, the uses of the internet, and the size of files
downloaded, have skyrocketed over 10 years. This service provides improved service to the internet as well as the
library's catalog used in the library, which has a 45-60 minute page load time.
Strategic Plan Relevance:
Cost: $2429.35
Source of Funds: Round Rock Public Library -General Fund, Account # 5477-100-20008
REV. 3/8/10
Time Warner Cable Information
Time Warner Cable Inc.
Street: 750 Canyon Drive
City: Coppell
State: ix
Zip Code: 75019
Contact: Brian Beresford
Telephone: 972 830 3905
Facsimile:
Customer Information
Customer Name (Exact Legal Name):
City of Round Rock — City Hall
Billing Address:
221 E Main St
Billing Contact Name:
Authorized Contact Name:
Heath Douglas
Suite:
City:
Round Rock
Phone:
Phone:
(512) 218-5400
Federal ID No:
State:
TX
Zip Code:
78664
E-mail:
E-mail:
e TIME WARNER CABLE
Business Class
Service Agreement
This Time Warner Cable Business Class Service Agreement ("Service Agreement") in addition to the Time Warner
Cable Business Class Terms and Conditions ("Terms and Conditions") and any Time Warner Cable Business
Class Service Orders (each, a "Service Order"), constitute the Master Agreement by and between customer
identified below ("Customer) and Time Warner Cable ("TWC" or "Operator") and is effective as of the date last
signed below.
Agreement
THIS SERVICE AGREEMENT HEREBY INCORPORATES BY REFERENCE THE TERMS AND CONDITIONS
(AVAILABLE AT WWW.TWCBC.COM/LEGAL), A COPY OF WHICH WILL BE PROVIDED TO CUSTOMER UPON
REQUEST. BY EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT: (1)
CUSTOMER ACCEPTS AND AGREES TO BE BOUND BY THE TERMS AND CONDITIONS, INCLUDING
SECTION 21 THEREOF, WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE DISPUTES RELATING
TO THE TIME WARNER CABLE BUSINESS CLASS SERVICES AGREEMENT THROUGH ARBITRATION; AND
(2) BY AGREEING TO ARBITRATION, CUSTOMER IS GIVING UP VARIOUS RIGHTS, INCLUDING THE RIGHT
TO TRIAL BY JURY.
By signing and accepting below you are acknowledging that you have read and agree to the terms and conditions
outlined in this document.
Electronic Signature Disclosure
Autho i t�;► ".! nature for Time Warner Cable Inc.
Name (printe n _
Title: Evores-p-r; se_ k
Date:
PJe resCo rr.Q
1-l3-10
•r i 1 4f ,% � � 7
Authorized Signature for Customer
Na inted): MusE
Title: eJTY
M itR i k
Date: _ �V
9-.3 /U
le TIME WARNER CABLE
Business Class
Account Executive: Brian Beresford
Phone: 972 830 3905
Cell Phone:
Fax:
Email: brian.beresford@twcable.com
Business Class Customer Service Order
Customer Information
City of Round Rock —
Business Name City Hall Customer Type:
Federal Tax ID Tax Exempt Status Tax Exempt Certificate #
Billing Address Account Number
221 E Main St Round Rock TX 78664
Billing Contact
Billing Contact
Phone Billing Contact Email Address
Authorized Contact
Authorized Contact
Phone Authorized Contact Email Address
Heath Douglas (512) 218-5400
Technical Contact
Technical Contact
Phone
Technical Contact Email Address
Internet and Video Order Information For 216 E Main St Round Rock TX 78664
Service Type
High Speed Internet (HSD)
Customer Requested
Due Date
Monthly Recurring Charge At 216 E Main St Round Rock TX 78664
Description
TWCBC 10x1 Mb
'Total
*Prices do not include taxes and fees.
1
Quantity
1
Monthly
Sales Price Recurring Total Contract Term
$189.95 l
$189.95
$ 189.95
12 Months
One Time Charge At 216 E Main St Round Rock TX 78664
Description
Install Primary Overhead Drop
Total
Quantity
Sales Price
1
*Prices do not include taxes and fees.
$149.95 I
Total
$149.95
$ 149.95
Page 1 of 2
TIME WARNER CABLE
Business Class
Special Terms
The services, products, prices and terms identified on this Service Order constitute Time Warner Cable's offer to provide such
services on such terms. Until Customer has accepted this offer by signing as appropriate below, Time Warner Cable reserves
the right to rescind this offer at any time, at its sole discretion.
The Agreement shall be renewable for successive terms unless at least thirty (30) days prior to the expiration of the then -
current term, either party notifies the other party of such party's intent not to renew this Agreement. Agreement term and
corresponding monthly billing will commence on actual service installation date. Agreement locks in rate for the Time Warner
Cable Business Class services for term of contract. Cable television and Work -at-home services are subject to annual price
change.
Electronic Signature Disclosure
By signing and accepting below you are acknowledging that you have read and agree to the terms and conditions outlined in this document.
Authors - • Signa r= for Time Warner Cable
Orr, a Ge e s 6.r eik f113.n 52
Printed Name and Title
1- /3 (O
Date Signed
Page 2 of 2
Printed Na" and Title
Date Signed