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CM-2016-1058 - 3/4/2016DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 CITY OF ROUND ROCK AGREEMENT FOR PURCHASE OF EMPLOYEE BACKGROUND INVESTIGATION SERVICES WITH ACCURATE BACKGROUND, INC. THE STATE OF TEXAS § CITY OF ROUND ROCK § COUNTY OF WILLIAMSON § COUNTY OF TRAVIS § KNOW ALL BY THESE PRESENTS: THAT THIS AGREEMENT for the purchase of employee background investigation services, and for related goods and services (referredM r5in as the "Agreement"), is made and entered into on this the L a.2 day of the month of-Fibruary, 2016 by and between the CITY OF ROUND ROCK, a Texas home -rule municipality, whose offices are located at 221 East Main Street, Round Rock, Texas 78664-5299 (referred to herein as the "City"), and ACCURATE BACKGROUND, INC., whose offices are located at 7515 Irvine Center Drive, Irvine, California 92618 (referred to herein as "Services Provider"). RECITALS: WHEREAS, City desires to purchase certain employee background investigation services and City desires to procure same from Services Provider; and WHEREAS, City issued a "Request for Qualifications" for the provision of said services, and City has selected the bid submitted by Services Provider; and WHEREAS, the parties desire to enter into this Agreement to set forth in writing their respective rights, duties, and obligations; NOW, THEREFORE, WITNESSETH: That for and in consideration of the mutual promises contained herein and other good and valuable consideration, the sufficiency and receipt of which are hereby acknowledged, it is mutually agreed between the parties as follows: 1.01 DEFINITIONS A. Agreement means the binding legal contract between City and Services Provider whereby City is obligated to buy specified services and Services Provider is obligated to sell same. The Agreement includes the following: (a) City's Request for Qualifications designated 00351425/ss2 CM,2�� -1 D58 DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 RFQ No. 15-027, Class/Item: 961-30, revised April 27, 2015; (b) Services Provider's Response to RFQ dated May 1, 2015 (attached as Exhibit "A"); (c) contract award; (d) Service Provider's "End User Agreement" (attached as Exhibit `B"); and (e) any exhibits, addenda, and or amendments thereto. B. City means the City of Round Rock, Williamson and Travis Counties, Texas. C. Effective Date means the date upon which the binding signatures of both parties to this Agreement are affixed. D. Force Majeure means acts of God, strikes, lockouts, or other industrial disturbances, acts of the public enemy, orders of any kind from the government of the United States or the State of Texas or any civil or military authority, insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, hurricanes, storms, floods, restraint of the government and the people, civil disturbances, explosions, or other causes not reasonably within the control of the party claiming such inability. E. Goods ).Wean the specified supplies, materials, commodities, or equipment. F. Services mean work performed to meet a demand or effort by Services Provider to comply with promised delivery dates, specifications, and technical assistance specified. 2.01 EFFECTIVE DATE, TERM, ALLOWABLE RENEWALS, PRICES FIRM A. This Agreement shall be effective on the date this Agreement has been signed by each party hereto, and shall remain in full force and effect unless and until it expires by operation of the term indicated herein, or is terminated or extended as provided herein. B. This Agreement shall be for thirty-six (36) months from the effective date hereof. C. Prices shall be firm for the duration of this Agreement. No separate line item charges shall be permitted for invoicing purposes, including but not limited to equipment rental, demurrage, costs associated with obtaining permits, or any other extraneous charges. Notwithstanding the foregoing, the City agrees to pay nonrefundable third party fees and other charges or costs for Service Provider background services ("Statutory Fees"). Any charges or costs, including but not limited to surcharges and other fees levied by federal, state, county, other governmental agencies, educational institutions, employer verification lines and licensing agencies, incurred by Service Provider in servicing the City, will be passed onto City. City agrees that Statutory Fees services are subject to change without notice due to changes at the source of the fee, although Service Provider will make every reasonable effort to give notice of such change before it becomes effective. D. City reserves the right to review the relationship with Services Provider at any time, and may elect to terminate this Agreement with or without cause or may elect to continue. 2 DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 3.01 CONTRACT DOCUMENTS AND EXHIBITS The goods and services which are the subject matter of this Agreement are described in Exhibit "A" and Exhibit "B" and, together with this Agreement, comprise the Contract Documents. Any inconsistencies or conflicts in the contract documents shall be resolved by giving preference to the terms set forth in pages one (1) through nine (9) of the Agreement. 4.01 SCOPE OF WORK Services Provider shall satisfactorily complete all services described in Services Provider's Proposal, Exhibit "A" and Exhibit "B" attached hereto and incorporated herein. This Agreement shall evidence the entire understanding and agreement between the parties and shall supersede any prior proposals, correspondence or discussions. Services Provider shall satisfactorily provide all deliverables and services described in Exhibit "A" and Exhibit `B" within the contract term specified. A change in the Scope of Services must be negotiated and agreed to in all relevant details, and must be embodied in a valid Supplemental Agreement as described herein. 5.01 CONTRACT AMOUNT In consideration for the deliverables and services related to the deliverables, the City agrees to pay Services Provider Eight Thousand Nine Hundred Eighty -Five and No/100 Dollars ($8,985.00) per year for the services set forth on page five (5) of Exhibit "A." 6.01 INVOICES All invoices shall include, at a minimum, the following information: A. Name and address of Services Provider; B. Purchase Order Number; C. Description and quantity of items received or services provided; and D. Delivery or performance dates. 7.01 NON -APPROPRIATION AND FISCAL FUNDING This Agreement is a commitment of City's current revenues only. It is understood and agreed that City shall have the right to terminate this Agreement at the end of any City fiscal year if the governing body of City does not appropriate funds sufficient to purchase the services as DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 determined by City's budget for the fiscal year in question. City may effect such termination by giving Services Provider a written notice of termination at the end of its then current fiscal year. 8.01 PROMPT PAYMENT POLICY In accordance with Chapter 2251, V.T.C.A., Texas Government Code, payment to Services Provider will be made within thirty (30) days of the day on which City receives the performance, supplies, materials, equipment, and/or deliverables, or within thirty (30) days of the day on which the performance of services was complete, or within thirty (30) days of the day on which City receives a correct invoice for the performance and/or deliverables or services, whichever is later. Services Provider may charge interest on an overdue payment at the "rate in effect" on September 1 of the fiscal year in which the payment becomes overdue, in accordance with V.T.C.A., Texas Government Code, Section 2251.025(b); however, this Policy does not apply to payments made by City in the event: A. There is a bona fide dispute between City and Services Provider, a contractor, subcontractor or supplier about the goods delivered or the service performed that cause the payment to be late; or B. The terms of a federal contract, grant, regulation, or statute prevent City from making a timely payment with federal funds; or C. There is a bona fide dispute between Services Provider and a subcontractor or between a subcontractor and its supplier about the goods delivered or the service performed that causes the payment to be late; or D. Invoices are not mailed to City in strict accordance with instructions, if any, on the purchase order or the Agreement or other such contractual agreement. 9.01 GRATUITIES AND BRIBES City may, by written notice to Services Provider, cancel this Agreement without liability to Services Provider if it is determined by City that gratuities or bribes in the form of entertainment, gifts, or otherwise were offered or given by Services Provider or its agents or representatives to any City officer, employee or elected representative with respect to the performance of this Agreement. In addition, Services Provider may be subject to penalties stated in Title 8 of the Texas Penal Code. 10.01 TAXES City is exempt from Federal Excise and State Sales Tax; therefore, tax shall not be included in Services Provider's charges. 4 DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 11.01 ORDERS PLACED WITH ALTERNATE SERVICES PROVIDERS If Services Provider cannot provide the goods as specified, City reserves the right and option to obtain the products from another supplier or suppliers. 12.01 CITY'S REPRESENTATIVE City hereby designates the following representative authorized to act in its behalf with regard to this Agreement: Chris Lane Human Resource Department City of Round Rock 231 East Main Street Round Rock, Texas 78664 13.01 INSURANCE Services Provider shall meet all City of Round Rock Insurance Requirements set forth at insurance requirements as required by the City's Purchasing Department as set forth at: http://www.roundrocktexas.gov/wp-content/uploads/2014/12/corr_insurance 07.20112.pdf 14.01 RIGHT TO ASSURANCE Whenever either party to this Agreement, in good faith, has reason to question the other party's intent to perform hereunder, then demand may be made to the other party for written assurance of the intent to perform. In the event that no written assurance is given within the reasonable time specified when demand is made, then and in that event the demanding party may treat such failure as an anticipatory repudiation of this Agreement. 15.01 DEFAULT If Services Provider abandons or defaults under this Agreement and is a cause of City purchasing the specified goods elsewhere, Services Provider agrees that it may be charged the difference in cost, if any, and that it will not be considered in the re -advertisement of the service and that it may not be considered in future bids for the same type of work unless the scope of work is significantly changed. Services Provider shall be declared in default of this Agreement if it does any of the following: A. Fails to fully, timely and faithfully perform any of its material obligations under this Agreement; DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 B. Fails to provide adequate assurance of performance under the "Right to Assurance" section herein; or C. Becomes insolvent or seeks relief under the bankruptcy laws of the United States. 16.01 TERMINATION AND SUSPENSION A. City has the right to terminate this Agreement, in whole or in part, for convenience and without cause, at any time upon thirty (30) days' written notice to Services Provider. B. In the event of any default by Services Provider, City has the right to terminate this Agreement for cause, upon ten (10) days' written notice to Services Provider. C. Services Provider has the right to terminate this Agreement for cause, that being in the event of a material and substantial breach by City, or by mutual agreement to terminate evidenced in writing by and between the parties. Service Provider has the right to terminate this Agreement for convenience, upon One Hundred Twenty (120) days' notice. D. In the event City terminates under subsections (A) or (B) of this section, the following shall apply: Upon City's delivery of the referenced notice to Services Provider, Services Provider shall discontinue all services in connection with the performance of this Agreement and shall proceed to cancel promptly all existing orders and contracts insofar as such orders and contracts are chargeable to this Agreement. Within thirty (30) days after such notice of termination, Services Provider shall submit a statement showing in detail the goods and/or services satisfactorily performed under this Agreement to the date of termination. City shall then pay Services Provider for charges incurred up through the date of termination, if undisputed. The parties agree that Services Provider is not entitled to compensation for services it would have performed under the remaining term of the Agreement except as provided herein. 17.01 INDEMNIFICATION Services Provider shall defend (at the option of City), indemnify, and hold City, its successors, assigns, officers, employees and elected officials harmless from and against all suits, actions, legal proceedings, claims, demands, damages, costs, expenses, attorney's fees, and any and all other costs or fees arising out of, or resulting from a breach of Service Provider's obligations under this Agreement, or Services Provider's agents, employees or subcontractors obligations under this Agreement. Nothing herein shall be deemed to limit the rights of City or Services Provider (including, but not limited to the right to seek contribution) against any third party who may be liable for an indemnified claim. Col DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 18.01 COMPLIANCE WITH LAWS, CHARTER AND ORDINANCES A. Services Provider, its agents, employees and subcontractors shall use best efforts to comply with all applicable federal and state laws, the Charter and Ordinances of the City of Round Rock, as amended, and with all applicable rules and regulations promulgated by local, state and national boards, bureaus and agencies. B. Services Provider acknowledges and understands that City has adopted a Storm Water Management Program (SWMP) and an Illicit Discharge Ordinance, Sections 14-139 through 14-152 of the City's Code of Ordinances, to manage the quality of the discharges from its Municipal Separate Storm Sewer System (MS4) and to be in compliance with the requirements of the Texas Commission on Environmental Quality (TCEQ) and the Texas Pollutant Discharge Elimination System (TPDES). The Services Provider agrees to perform all operations on City -owned facilities in compliance with the City's Illicit Discharge Ordinance to minimize the release of pollutants into the MS4. The Services Provider agrees to comply with of the City's stormwater control measures, good housekeeping practices and any facility specific stormwater management operating procedures specific to a certain City facility. In addition, the Services Provider agrees to comply with any applicable TCEQ Total Maximum Daily Load (TMDL) Requirements and/or I -Plan requirements. 19.01 ASSIGNMENT AND DELEGATION The parties each hereby bind themselves, their successors, assigns and legal representatives to each other with respect to the terms of this Agreement. Neither party shall assign, sublet or transfer any interest in this Agreement without prior written authorization of the other party. 20.01 NOTICES All notices and other communications in connection with this Agreement shall be in writing and shall be considered given as follows: 1. When delivered personally to the recipient's address as stated in this Agreement; or 2. Three (3) days after being deposited in the United States mail, with postage prepaid to the recipient's address as stated in this Agreement. Vi DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Notice to Services Provider: Accurate Background, Inc. 7515 Irvine Center Drive Irvine, California 92618 Notice to City: City Manager 221 East Main Street Round Rock, TX 78664 Stephan L. Sheets, City Attorney AND TO: 309 East Main Street Round Rock, TX 78664 Nothing contained herein shall be construed to restrict the transmission of routine communications between representatives of City and Services Provider. 21.01 APPLICABLE LAW; ENFORCEMENT AND VENUE This Agreement shall be enforceable in Round Rock, Texas, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for same shall lie in Williamson County, Texas. This Agreement shall be governed by and construed in accordance with the laws and court decisions of the State of Texas. 22.01 EXCLUSIVE AGREEMENT This document, and all appended documents, constitutes the entire Agreement between Services Provider and City. This Agreement may only be amended or supplemented by mutual agreement of the parties hereto in writing, duly authorized by action of the City Manager or City Council. 23.01 DISPUTE RESOLUTION City and Services Provider hereby expressly agree that no claims or disputes between the parties arising out of or relating to this Agreement or a breach thereof shall be decided by any arbitration proceeding, including without limitation, any proceeding under the Federal Arbitration Act (9 USC Section 1-14) or any applicable state arbitration statute. 24.01 SEVERABILITY The invalidity, illegality, or unenforceability of any provision of this Agreement or the occurrence of any event rendering any portion or provision of this Agreement void shall in no way affect the validity or enforceability of any other portion or provision of this Agreement. Any void provision shall be deemed severed from this Agreement, and the balance of this Agreement shall be construed and enforced as if this Agreement did not contain the particular portion or DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 provision held to be void. The parties further agree to amend this Agreement to replace any stricken provision with a valid provision that comes as close as possible to the intent of the stricken provision. The provisions of this section shall not prevent this entire Agreement from being void should a provision which is of the essence of this Agreement be determined void. 25.01 MISCELLANEOUS PROVISIONS Standard of Care. Services Provider represents that it employs trained, experienced and competent persons to perform all of the services, responsibilities and duties specified herein and that such services, responsibilities and duties shall be performed in a manner according to generally accepted industry practices. Time is of the Essence. Services Provider understands and agrees that time is of the essence and that any failure of Services Provider to fulfill obligations for each portion of this Agreement within the agreed timeframes will constitute a material breach of this Agreement. Services Provider shall be fully responsible for its delays or for failures to use best efforts in accordance with the terms of this Agreement. Where damage is caused to City due to Services Provider's failure to perform in these circumstances, City may pursue any remedy available without waiver of any of City's additional legal rights or remedies. Force Majeure. Neither City nor Services Provider shall be deemed in violation of this Agreement if it is prevented from performing any of its obligations hereunder by reasons for which it is not responsible as defined herein. However, notice of such impediment or delay in performance must be timely given and all reasonable efforts undertaken to mitigate its effects. Multiple Counterparts. This Agreement may be executed in multiple counterparts, any one of which shall be considered an original of this document; and all of which, when taken together, shall constitute one and the same instrument. (Signatures on the following page.) 01 DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 IN WITNESS WHEREOF, City and Services Provider have executed this Agreement on the dates indicated. City of Ro nd Rock, Texas Accurate Backround, Inc. FlOCUSIgiWd by: By: By:ffM j WIS Printed ��jj ae: l(,'I e k Printed Name: Title: C-HAgo�r 211112016 1 8:23:26 Title: corpo TIT -PT Date Signed: 2 Date Signed: Attest: By: <&Mt Sara L. White, City Clerk For City, roved B . �0 9 - -- Sleetsa, to Fo m: City Attorney 10 DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 City of Round Rock Employee Background Investigation Services RFQ No. 15-027 Class/Item: 961-30 Revised: April 27, 2015 CITY OF ROUND RODK REQUEST FOR QUOTE EMPLOYEE BACKGROUND INVESTIGATION SERVICES PART GENERAL 1. PURPOSE: The City of Round Rock, herein after "the City" seeks quotes to establish a standing purchase order contract from a qualified person, firm or corporation, herein after "Respondent" experienced in providing employee background investigation services, herein after "Services". 2. BACKGROUND: The City of Round Rock — Human Resources conducts approximately one hundred and twenty (120) employee background checks on an annual basis. An additional one hundred and fifty (150) employee background checks are also conducted by the City for the recruitment of firefighters on an annual basis for an approximate total of two hundred and seventy employee (270) employee background checks. Please be advised that these quantities are estimates, however, the quantity shall not exceed a total of three hundred (300) employee background checks on an annual basis. 3. CLARIFICATION: For questions or clarification of specifications, you may contact: Mike Schurwon, CPPB, CTPM Purchaser Purchasing Department City of Round Rock Phone: 512-218-6682 E-mail: mschurwon(a)roundrocktexas.uov The individual listed above may be contacted by e-mail for clarification of the specifications only. No authority is intended or implied that specifications may be amended or alterations accepted prior to solicitation opening without written approval of the City of Round Rock through the Purchasing Department. 4. RESPONDENT QUALIFICATIONS: The City has established the following minimum qualifications. Respondents who do not meet the minimum qualifications will not be considered for award. The Respondent shall: 4.1 Be firms, corporations, individuals or partnerships normally engaged in providing employee background check services as specified herein and have adequate organization, facilities, equipment, financial capability, and personnel to ensure prompt and efficient service to the City; 4.2 Provide all labor, supplies and materials required to satisfactorily perform the services specified herein; 4.3 Be domiciled in or have a home office inside the United States. Respondents domiciled outside the United States, or not having a home office inside the United States will not be included for consideration in this procurement process; 5. SUBCONTRACTORS: Respondent shall not subcontract or otherwise engage subcontractors to perform required services. The City seeks to do business directly with a company experienced in providing employee background check services. 6. PRICING: The Respondent shall determine a submit a fixed cost for the work and shall include all incidental costs, labor, overhead charges, payroll expenses, equipment acquisition and maintenance, costs associated with obtaining insurance, bonds and risk management. EXHIBIT "A" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 City of Round Rock Employee Background Investigation Services RFQ No. 15-027 Class/Item: 961-30 Revised: April 27, 2015 PART II SPECIFICATIONS 1. Scope of Work: Vendor shall provide Services to include, but not be limited to, employee background checks for approximately 250 — 300 employee background checks on an annual basis. Background checks to include convictions (i.e. felonies, misdemeanors, sex offenders, etc.), driver record (State of Texas and Out -of -State), education, and certifications. 2. POINT OF CONTACT / DESIGNATED REPRESENTATIVE: 2.1. Respondent's Point -of -Contact: In order to maintain consistent standards of quality work performed for the City, the City shall be provided with a designated and identified point -of -contact upon award of a purchase order/contract to include contact information. The City's designated representative shall be notified by the Respondent immediately should the point -of -contact change. 2.2. The City's Designated Representative shall be: Christopher Lane, MBA, SPHR Human Resources Manager City of Round Rock 221 E. Main Street, Suite 100 Round Rock, Texas 78664 3. ORDER QUANTITY: The quantities shown on the solicitation are estimates only. No guarantee of any minimum or maximum purchase is made or implied. The City will only order the services needed to satisfy requirements within budgetary constraints, which may be more or less than indicated. 4. FAIR CREDIT REPROTING ACT: The awarded Respondent shall comply with all terms and conditions in accordance with the Fair Credit Reporting Act. Information regarding the Fair Credit Reporting Act can be located at: https:!/www.ftc.gov/enforcement/rulestrulemaking-regulatory_ reform proceedings/fair-credit-reporting-act 5. INTERLOCAL COOPERATIVE CONTRACTING (PIGGYBACK): Other governmental entities may be extended the opportunity to purchase off of the City's agreements, with the consent and agreement of the awarded Vendor(s) and the City. Such consent and agreement shall be conclusively inferred from lack of exception to this clause in a Respondent's submittal. However, all parties indicate their understanding and hereby expressly agree that the City is not an agent of, partner to, or representative of those outside agencies or entities and that the City is not obligated or liable for any action or debts that may arise out of such independently -negotiated "piggyback" procurements. EXHIBIT "A" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 City of Round Rock Employee Background Investigation Services RFQ No. 15-027 Class/Item: 961-30 Revised: April 27, 2015 PART III SCHEDULE AND RESPONSE INSTRUCTIONS 1. SCHEDULE OF EVENTS: It is the City's intention to comply with the following solicitation timeline: EVENT DATE Solicitation released April 17, 2015 Deadline for submission of questions April 24, 2015 @ 5:00 PM, CST City responses to questions or addendums April 27, 2015 @ 5:00 PM, CST Deadline for submission of responses May 1, 2015 @ 3:00 PM, CST All questions regarding the solicitation shall be submitted in writing by April 24, 2015, at 5:00 p.m., CST on the due date noted above. Questions shall be submitted to the City contact named herein. The City reserves the right to modify these dates. 2. RESPONSE DUE DATE: Responses are due at or before May 1, 2015, at 3:00 p.m., via e-mail to: City of Round Rock Attn: Mike Schurwon, CPPB, CTPM Purchaser Purchasing Department 221 E. Main Street Round Rock, Texas 78664-5299 E-mail: mschurwon()roundrocktexas.gov 2.1 Facsimile transmitted responses are not acceptable. 2.2 Responses cannot be altered or amended after opening. 2.3 No response can be withdrawn after opening without written approval from the City for an acceptable reason. 2.4 The City will not be bound by any oral statement or offer made contrary to the written specifications. 2.5 Samples and/or copies shall be provided at the Respondent's expense, and shall become the properly of the City. 3. BEST VALUE EVALUATION CRITERIA: The City reserves the right to reject any or all responses, or to accept any response deemed most advantageous, or to waive any irregularities or informalities in the response received that best,serves the interest and at the sole discretion of the City. All solicitations received may be evaluated based on the best value for the City. In determining best value, the City may consider: 3.1 Purchase price; 3.2 Reputation of Respondent and of Respondent's goods and services; 3.3 Quality of the Respondent's goods and services; 3.4 The extent to which the goods and services meet the City's needs; 3.5 Respondent's past performance with the City; 3.6 The total long-term cost to the City to acquire the Respondent's goods or services; 3.7 Any relevant criteria specifically listed in the solicitation. Respondents may be contacted for clarification of bid and/or to discuss details of the services they are proposing. This may include a presentation and/or the request for additional material/information to clarify. 3 EXHIBIT "A" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 City of Round Rock Employee Background Investigation Services RFQ No. 15-027 Class/Item: 961-30 Revised: April 27, 2015 4. AWARD: The City reserves the right to enter into an Agreement or a Purchase Order with a single award, split award, primary and secondary award, non -award, or use any combination that best serves the interest and at the sole discretion of the City. EXHIBIT "A" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 City of Round Rock Employee Background Investigation Services RFQ No. 15-027 Class/Item: 961-30 Revised: April 27, 2015 'ROUND ROCK.TEXAS nv"m.nwerc,viw•Icnr ATTACHMENT A: BID FORM PURCHASING DEPARTMENT 221 E. Main Street • Round Rock, Texas 78664-5299 Solicitation Number: #15-027 Solicitation Name: Employee Background Extended Price Check Services Opening Date: May 1, 2015 Opening Time: On or Before 3:00 PM CST Opening Location: City of Round Rock 300 Each City Hall 784S.00 w 221 E. Main Street Employee Background Checks (Educational background Round Rock, TX 78664 Tax ID Number: Business Name: Address: Address: Contact: Telephone: E-mail: Website: 33-0796904 Accurate Background, Inc 7515 Irvine Center Drive Irvine, CA 92618 Marie French 855-689-4473 HOW DID YOU HEAR ABOUT THIS SOLICITATION? ❑ Newspaper ❑City's Website 0 E-mail Announcement ❑ E58D ❑ Other 1st TIME RESPONDINGAREYOU REGISTERED TOTHECITY2 ❑Yes ❑D WITHVENDOR X❑ Yes ❑ No Registerat: roundrocictexas.gov/vendorcentral Item # Description Qty. Unit Price Extended Price Employee Background Checks (To Include criminal and 17.55 w/ one name 5265.00 w/ one 1 driving records for all employees—"ONLY") 300 Each 26.15 w aliases** 784S.00 w Z Employee Background Checks (Educational background 160 Each 7.60 1140.00 fl — "ONLY") 3 Employee Background Checks (Certificates background 45 Each 6.15 277.55 — 'ONLY") 4 **Includes up to 2 aliases NOTE: Bidder(s) to submit a separate price sheet on their company letterhead for employee background 5 checks for criminal, driving records, education, certifications, etc. on a case by case basis. Ln I_ Z w w O 0 U.1 J 3 O Z Y U By the signature hereon affixed, the Respondent hereby certifies that neither the respondent nor the entity represented by the respondent, or anyone acting for such entity has violated the antitrust laws of this State, codified in Section 15.01 et seq., Texas Business and Commerce Code, or the Federal antitrust laws, nor communicated directly or Indirectly, the response made to any competitor or any other person engaged in such line of business. Further, by signing and submitting this response the Respondent acknowledges: That they have read and fully understand the solicitation and accept all terms and condilions set forth herein. The respondent is not currently delinquent in the payment of any debt owed to the City. E-mailed response shall be clearly marked with solicitation name, solicitation number and name of responding entity. The agreement or purchase order resulting from this solicitation may qualify for Inter -local or Cooperative Contracting (Piggybacking) per the terms outlined In "Part IP of this solicitation. If applicable, do you agree to "piggyback' purchasing from other governmental agencies? Yes ❑ No Response shall include one (1) signed original. r�,� -� �d 5 Marie French �/G VZ& 9nrgK5/1/2015 Printed Name Authorized Signature Date Failure to sign response will disqualify response. EXHIBIT "A" .com name tses** DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCU RATE (� Background, Inc. UAx (C f�I A�l.�I�'IJV� Accurate Background, Inc. 7515 Irvine Center Dr. Irvine, CA 92618 EXHIBIT "A" phone 800.784.3911 fax 800.784.3593 www.accuratebackground.com County Searches Felon /Misdemeanor combined Past 7 year $11.40/$19.00 Statewide Searches Motor Vehicle Report MVR $3.75 Nationwide Searches SSN/Address Locater $2.40 Verifications Education verification (Highest Level $7.60 Professional license verification $6.15 Miscellaneous Subject Notification letter (CA, MN, OK, NY, CT) (per letter) $3.00 Pre -Adverse Action letter(per letter $3.00 Adverse Action letter(per letter $3.00 Risk Reduction Technology Automatic Adjudication(per package) $3.00 Accurate Background, Inc. 7515 Irvine Center Dr. Irvine, CA 92618 EXHIBIT "A" phone 800.784.3911 fax 800.784.3593 www.accuratebackground.com Prepared exclusively for: ROUND ROCK TEXAS Response to Request for Quote Background Screening Services Marie French Regional Sales Manager 7515 Irvine Center Drive Irvine, California 92618 855-689-4473 mfi•enclirr,accuratebacklZround.com May 1, 2015 EXHIBIT "A" Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Q Background, Inc. May 1, 2015 Mike Schurwon, CPPB, CTPM City of Round Rock — Purchasing Department 223 E. Main Street Round Rock, Texas 78664 Dear Mr. Schurwon: Thank you for inviting Accurate Background to participate in your background screening Request for Quote. Our response is enclosed. Accurate Background has partnered with companies such as Amazon, JCPenney and Ross Stores to reduce costs and improve their bottom line. Our high accuracy in candidate background screening leads to better quality hires which results in reduced employee turnover. We have become a leader in out- industry urindustry by providing the accuracy your demand and the customer support you deserve. Our clients benefit from a combination of turnaround performance, quality assurance, technology and service: Speed is critical to your ability to make a hiring decision, and we focus on delivering the best possible turnaround times. Most reports are delivered with an average turnaround of 1-2 business days, with many reports taking less time. Accurate Background has achieved ISO 9001:2008 certification — an internationally recognized quality assurance standard. All of our processes are certified, with a focus on providing you with accurate information. We design a custom program, workflow and technology solution for each client. In addition, we've built system integrations with many ATS providers. Our dedication to customer service is reflected in our 95%+ client satisfactory ratings — and the number of referrals we received from existing clients. Our Client Services team will learn your business requirements, processes and program. ✓ As a global background screening provider, we take privacy very seriously. We are "Safe Harbor Certified" by the U.S. Department of Commerce and all international searches are performed with the utmost care. Accurate Background is a certified minority-owned corporation and has officially been recognized on the National Central Contractor Registration (CCR) and is a member of the National Minority Supplier Development Council (NMSDC). Spend with our company will count towards your diversity goals. If I can provide you with any additional information, please do not hesitate to call me directly at 855-689-4473. We appreciate the opportunity to add value to your employee screening program and look forward to a rewarding partnership with the City of Round Rock, Texas. Warm regards, Marie French Regional Sales Manager EXHIBIT "A" 2 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. EXECUTIVE SUMMARY............................................................................................................................................4 COMPANYPROFILE................................................................................................................................................... G SERVICES...................................................................................................................................................................... 8 DELIVERY................................................................................................................................................................... 20 TECHNOLOGY........................................................................................................................................................... 22 SECURITY................................................................................................................................................................... 29 CLIENTSUPPORT..................................................................................................................................................... 31 SUMMARYOF CAPABILITIES............................................................................................................................... 34 ADDITIONALFEES................................................................................................................................................... 35 STATUTORY FEE SCHEDULE................................................................................................................................ 36 EXHIBIT "A" 3 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Accurate Background is pleased to present the following proposal to The City of Round Rock. Our organization provides comprehensive employment screening services to companies such as: v' City of Chicago ✓ Starbucks V City of Draper Humana Healthcare v' City of Las Vegas ✓ Amazon J City of Lanette ✓ Health Net Globally recognized for its expertise at gathering accurate, up-to-date screening information, Accurate Background has become a fundamental part of our clients' efforts to reduce losses and create a safe environment for their employees. Accurate Background has assembled a global network of researchers who personally retrieve information from public records and reporting agencies covering every county in the United States and 190 countries worldwide. With great attention to detail, Accurate Background is the ultimate screening source for criminal histories, social security number checks, drug screening, fingerprinting, civil court filings, education, employment/personal verifications, motor vehicle reports, and consumer credit reports. Accurate Background will develop a custom screening program based upon The City of Round Rock's business requirements and program goals. We will be your long-term strategic partner, and we offer many features to you improve processes and streamline your program: Innovative Technology Solutions v' Configurable Web Platform: Accurate Background's web platform delivers extensive configurability, enabling us to tailor our solution to meet your organization's specific needs. Out- development urdevelopment of unique and superior industry technology platforms provides high data integrity, reduced turnaround time, and maximized efficiency. v` Integration Experience: With HR -XML technology and extensive integration experience, Accurate Background can build a seamless integration with virtually any third -party or proprietary system. We currently have integrations with leading ATS providers such as Oracle Taleo, ADP/VirtualEdge, iCIMS, Kenexa, SAP, OraclePeopleSoft, HodesIQ, Kronos, MyStaffingPro and several other proprietary applications. Proprietary Operational Systems: Accurate Background has developed unique technology platforms such as CourtAxisTM and IVANTM that ensure high data integrity, reduced turnaround time, and maximized efficiency. J Automated Decision Malting: Accurate Background's proprietary Risk Reduction TechnologyTM automates the report adjudication and compliance fulfillment processes, reducing client labor costs and supporting consistent hiring practices. Reports are systematically assigned a "Meets Requirements" or "Needs Review" classification based on your hiring guidelines as well as state, federal, and industry regulations. EXHIBIT "A" 4 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE( Background, Inc. Intuitive Vendor Management Technology: Accurate Background's Vendor Management Program reduces your organization's liability by ensuring consistent background checks are conducted not only on your employees, but on any third party who has access to your facilities, customer data, customer homes, or company assets. Our proprietary technology allows you to monitor your third -party vendors directly from your online account to ensure all contracted staff has completed the required background check. Electronic I-9 Management: Accurate Background provides employers with an efficient method to electronically manage the entire I-9 process. Using our technology, Accurate I-9, we offer a comprehensive web -based process to electronically collect the I-9 Form, store the supporting documents online with the I-9 Form, and verify whether your employee has a legal right to work in the United States through our partnership with E -Verify. Superior Service & Support 11" Flexible Solutions: Accurate Background has the ability to handle large volume of searches, but still retain the flexibility to customize our solutions. Industry Expertise: We have extensive experience in background screening and public record checks, with an understanding of the inner workings of the court systems and the information. provided. In addition, our veteran staff includes FCRA experts certified by the National Association of Professional Background Screeners. With our broad knowledge, we bring a consultative and educational approach as your partner to develop a background program that is right for you. J Easy to Work With: We are a mid-sized company with little complex layers that allow us to provide high -touch, hands-on service to all of our clients. A recurring theme in our client references is that Accurate Background is "easy to work with." We work to establish and maintain long-term relationships with all of our clients. ✓ Broad Service Selection: Whether your organization needs standard background screening and drug testing, electronic I-9 management, vendor management, or has global screening initiatives, Accurate Background has the services and technology to support your efforts. J Competitive Pricing: Accurate Background's pricing model delivers the most comprehensive services for one bundled package price. Efficient Fulfillment U.S.-Based Operations: All of Accurate Background's operations and customer support are centralized at our corporate facility in Irvine, California with additional field representation in Arizona, Georgia, Kansas, Connecticut, Colorado, Idaho, Illinois, Oregon, Florida, Massachusetts and the United Kingdom. Quality Assurance through ISO 9001:2008 Certification: Our documented Quality Control procedures supply consistency and integrity to our process and deliver the highest quality service. Extensive Global Network: Accurate Background has developed our own network of researchers in more than 190 countries worldwide and uses an experienced internal team to manage their performance to ensure rapid turnaround while upholding data integrity. Our network is made of in -country resources that understand the local language, customs, and laws to ensure accurate and compliant information is provided. EXHIBIT "A" Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE( Background, Inc. ✓ Identification of More Counties for Criminal Background Checks: Accurate Background's National SSN/Address Locater is more comprehensive than traditional credit report headers. Using our tool, Accurate Background identifies 30-50% more counties. (Most credit headers are limited to three prior addresses), therefore you receive a thorough search for a low competitive price. Turnaround Performance without Compromising Quality: Accurate Background's proprietary CourtAxis''M has direct primary access to more than 1,800 Superior and Municipal Courts throughout the country. Unlike others who may promote searches through databases, this tool gives us express access to direct court records. Our clients realize turnaround efficiencies without compromising the accuracy or integrity of the research. Accurate Background's technology and service offerings give The City of Round Rock the flexibility to create a smooth screening experience. o t1�';�t�l fiat® i€ 11 JL__.�—� Company Overview Accurate Background has emerged as a premier strategic partner to many U.S. and International clients who need precise, timely background screening solutions that they can trust. We offer an array of innovative, technologically advanced solutions to meet the day-to-day needs of human resource, loss - prevention, security and legal professionals. We consistently exceed clients' expectations by providing highly customizable, scalable solutions, and unbeatable hands-on service. We make continual improvements to our already easy to use, extremely user -centric web -based system making Accurate Background the most advanced background screening company in the industry. Our mission is to make talent screening simple, efficient and trustworthy through technical innovation, high standards and great people. Company history Accurate Background has been providing background screening services for 16 years, since 1997. The company was originally founded on a unique and efficient information gathering process to primarily provide court record information to other employment screening companies. We were in essence the back-office engine collecting data for other screening providers. This unique information collection process is the cornerstone of our solution and service offering. Shortly after inception, we were approached by a Fortune 100 retail organization in need of a screening company capable of handling high volumes of searches. Since then, Accurate Background has incorporated additional services into our comprehensive background screening solution giving us the ability to offer in-depth information directly to the business community, including many Fortune 100 and Fortune 500 companies. Today our focus is on long-term strategic relationships with end users, such as The City of Round Rock. Our goal is and has always been to provide the fastest, highest quality background screening information at the most competitive price. City Governments Industry -Specific Experience Accurate Background currently services more than 3200 customers in all industries. Our team has experience in implementing many complex accounts with Governments, and Cities, and City Planning, as well as, other complex industries including: Government Financial services EXHIBIT "A" 6 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE ( De Background, Inc. ✓ Energy ✓ Transportation ✓ Retail ✓ Healthcare We will help you meet your hiring objectives while streamlining your screening initiatives. Our goal is to provide timely, accurate background reports while offering the highest level of service. Our proprietary, scalable processing techniques coupled with our historical experience with other City Government accounts makes Accurate Background uniquely qualified to handle the volume anticipated by The City of Round Rock. Background Screening Industry Leadership Accurate Background's founders and management team are actively involved in screening .industry associations. We will leverage our knowledge of human resources management, staffing, public records and related technology to develop and service your screening program. Accurate Background has achieved the following Certifications: ✓ TRUSTe Certified ✓ Safe Harbor Certified under the U.S. Department of Commerce, 2007 ✓ National Minority Supplier Development Council (NMSDC) - Member ✓ Member of the HR Open Standards Consortium (formerly HR -XML Consortium) ✓ National Minority -Ownership Status ✓ Six Sigma Certification ✓ ISO 9001:2008 Certification - PRG Certification Number: 05-R0901 ✓ NAPBS© BSCC Accredited - Reflects, reinforces, and promotes best practices, institutional ethics, and the highest standards of background screening operations U.S.- E u TRUSTe SAFEHARBOR ^�11; U.S. DEPARTMENT OF COMMERCE HROPEN STANDARDS 6aa� >t, ��MPP NMSDC We have received the following Recognition: ✓ JCPenney Procurement Supplier Diversity Award, Supplier Summit ✓ HRO Today's Bakers Dozen/Top Screening Providers Award ✓ Starbucks 5 "Ways of Being" Award - Knowledgeable ✓ DiversityBusiness.com's Top 100 Diversity Owned Businesses in California ✓ Workforce Management's Hot List of Screening Providers from 2005 — 2014 ✓ Orange County Business Journal's Fastest Growing Private Companies List ✓ Inc. Magazine's Inc. 5000 List of Fastest Growing Private Companies EXHIBIT "A" Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE og Background, Inc. We are proudly affiliated with the following Organizations: V' National Association of Professional Background Screeners (NAPBS) - Founding Member, Former Chairman of the Board of Directors, Former Board Member, Co - Chair of the Conference Committee, Co -Chair of the Media Relations Committee ® Involvement in the following committees: Board of Directors, Public Awareness and Communication, Media Relations, International, Ethics & Accreditation, Background Screening Credentialing Council, Government Relations, and Best Practices ✓ Society for Human Resource Management (SHRM) - Associate Member J Substance Abuse Program Administrators Association (SAPAA) J Drug & Alcohol Testing Industry Association (DATIA) Our coast-to-coast research network retrieves public record and other information on a global scale. Research is conducted with great attention to detail, giving our clients access to court and fingerprint - based criminal background investigations, court research, identity and credential verification, drug screening, motor vehicle reports, consumer credit report and an automated electronic I -9/E -Verify solution. National SSN/Address Locater One of the main differentiators that sets Accurate Background apart from other vendors is how we begin a search and capture the addresses of the applicant. We DO NOT depend on the address that the applicant provides; instead we utilize our National SSN/Address Locater to identify the addresses where the applicant has lived. Most background screening vendors use only the credit header to identify the address for the last 7 years. The limitation with the credit header is that it's limited to only 3 addresses. Therefore, if an applicant has committed a crime in a county and has moved 3 times since the crime, most likely you will not capture it by utilizing just the credit header. Accurate Background's National SSN/Address Locater gathers information from a multitude of venues such as credit bureaus, public records (real property) and moving records from mailing houses. Accurate Background's National SSN/Address Locater searches credit headers and association algorithms in more than 20 billion records, which uncover recent relocations as well as historical addresses. This nationwide search provides summaries of the applicant's name, name variations (such as maiden or previous names), date of birth, current address, and phone number. We can also search aliases (i.e. all names provided and developed) in all counties where the applicant lived, worked and went to school to provide a more thorough search covering the surrounding areas. Please note additional fees apply if aliases are searched. It is our experience that most criminals commit crimes where they spend the most time. Our National SSN/Address Locater is a more comprehensive tool which differentiates our service from others who use traditional credit report headers. Using our tool, Accurate Background tends to identify 30-50% more counties. (Most traditional credit headers are limited to three prior addresses.) EXHIBIT "A" Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Criminal Searches County Criminal Searches Searches are performed in counties revealed by the National SSN/Address Locater. We examine county court records and report felony and/or misdemeanor cases found on your applicant. Searches yield levels of offense, charges, file numbers, file dates, disposition and sentences. A standard search is 7 years; however, longer time frames may be permissible in some counties or may be permissible for some industries. We have assembled a network of more than 2,000 researchers with coverage in all U.S. counties. Researchers access court records using the methodology available at the individual court (i.e. computer access, microfiche, index cards etc). We also electronically lint: to Federal, State and local courthouses via our proprietary CorrrtAxisT"t system. This is not a database; rather it is an access tool to obtain the identical information, as if you physically were present in the court house. oust-1Axis7r>-r To ensure thorough research and identify both felonies and misdemeanors, we search both the Superior and Municipal courts. Many providers only search one courthouse, reporting "related misdemeanors" found with felony records. We pride ourselves on the completeness of the searches conducted. Researchers are trained to conduct comprehensive reviews of the court records. For example, an applicant's name submitted as Smith, John A. would provide matches of Smith, John A.; Smith, John Alex; and Smith, John. Many other companies return only exact name matches. Verifications International Verification Affiliate Network Our International Verification Affiliate Network (IVANTm) revolutionized the verification process. We have international capabilities and native language proficiency across every time zone. Our automated process forwards verification requests to our network of verifiers located across the nation and around the globe. Our virtual network has lower turnover than traditional offshore call - center models, which translates to longer tenure. Our personnel are more experienced and well -versed in background screening. EXHIBIT "A" Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE (Zcq) Background, Inc. More benefits of IVAN include: Maximized Efficiencies — Verification Specialists use IVANTm tools to complete verifications in less time with more accurate results. Third -Party Verification Integrations — Our integrations with the Work Number for employment verifications and the National Student Clearinghouse for college and university education verifications reduce turnabout time and improve accuracy rate by eliminating manual data entry for any results returned. J High Volume Processing — IVANT"' is both scalable and configurable, so we are prepared to handle large or variable volumes of verification requests. Best Practices Database — Verification Specialists record pertinent information of where to call and who to contact within our database. Giving all Verification Specialists access to the information reduces verification processing times. Performance Driven — Verification Specialists are promoted based on their performance levels. Real-time analysis measures performance by: • Developed information • Discrepancies found • Unable to verify o Able to verify ✓ Effective Quality Assurance — Verification Specialists are randomly sent requests with known results (known as "seeding") to test for quality. V/ More Attempts - Competitors are typically required to make a maximum of three calls. We call a mininnan of 5 times in 3 days for Employment Verifications and 10 times in 5 days for Education & International Verifications. Education Verification We contact the school directly to verify information provided by your applicant including dates of attendance, major, degree(s) earned, and graduation. Professional License Verification We verify credentials provided by your applicant by contacting the issuing authority to verify license status. When available, date of issuance and expiration will also be provided along with any disciplinary action on file. Motor Vehicle Report (MVR) We search Department of Motor Vehicles records in the state of licensure. The report provides a 3-5 year driving history on your applicant. Out of state driving charges and vehicle -related crimes may be included on the report. EXHIBIT "A" 10 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE (g(?:))) Background, Inc. Additional Services Package Plus Search Our Package Plus program includes a search for criminal records under the name provided where the applicant has lived, worked or gone to school during the past 7 years. Federal Criminal Search Accurate Background's Federal Criminal Searches are used to find crimes committed against the United States Government that were prosecuted in one of the 92 Federal District courts. The crimes include offenses such as bank robbery, tax evasion, internet crimes, and mail fraud. FedcralPlus'''" Federal criminal cases are typically filed without defendant identifiers, making positive identification difficult. If a Federal Criminal Search returns a possible case, we automatically conduct additional research. Our FederalPlusTM process reveals the personal identifiers associated with the federal case and confirms the court record belongs to your applicant. This extra measure allows the information to be used for an employment decision. Statewide Criminal Search Statewide Criminal Record Searches provide information regarding felony and/or misdemeanor convictions. Two types of statewide criminal searches are available — an online search of all of the counties within a State or a true State Repository search. Not all states allow public access to their statewide repository. Some allow access, while others require written application or a specific authorization form. Access to the statewide record may also require specific identifying information such as the applicant's full name, address, date of birth, Social Security number, and county of residence. Information provided by a statewide record system may be incomplete due to limited date ranges or the limited number of courts and offenses for which records are maintained. Depending on the state, statewide criminal record repositories vary in detail and scope. There is no overall standard or federal law that determines how records of crimes (felonies or misdemeanors) are collected, indexed, searched, or used. The data available may reflect arrest information obtained by police departments, county cases forwarded from local courts, or other criminal reporting agencies by the state. In some states, this product alone is not compliant with the FORA. The FCRA requires public record searches to be verified as accurate and current with the originating source of the data. Many statewide searches are not considered originating sources of data. This search is intended to provide a broader approach to uncover possible criminal activity beyond where the documented evidence points. To comply with FCRA requirements, we re -verify potential matches from these states by obtaining current case information from the county court. EXHIBIT "A" 1 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2Fo802 ACCURATE / Background, Inc. National Criminal Database This proprietary database compiles information from county courts, statewide criminal repositories, as well as sex offender and correctional databases. The data is updated on a weekly or tnonthly basis depending on the original source of the information. Data is also included from: Office of Foreign Asset Control (OFAC) — Limited Access *✓ FBI's Most Wanted Terrorist List J FBI's Most Wanted Fugitive List Wanted fugitive lists published by ten additional federal agencies, such as the U.S. Department of Justice, U.S. Customs Service, U.S. Marshals Service, U.S. Secret Service, U.S. Drug Enforcement Agency, etc. Wanted fugitive lists published by numerous state and local law enforcement agencies The Fair Credit Reporting Act (FCRA) requires that information used for an employment decision be current within 30 days. To comply with this requirement, we re -verify all potential National Criminal Database matches by obtaining current case information from the county court. National Sex Offender Registry Search We search current national registry information in all 50 states to identify whether your applicant is a registered sex offender. Sexually -related offenses against adults and children as well as certain crimes against victims who are minors require registration as a sex offender. If a "hit" is uncovered, we will research county court records and/or verify information with the responsible state or local law enforcement agency to obtain current case information. OFAC Search The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the proliferation of weapons of mass destruction. We search for your applicant in OFAC maintained lists. Global Watch Search Accurate Background's Global Watch Search helps your company comply with the USA Patriot Act, Bank Secrecy Act, Politically Exposed Persons (PEP) Screening, Office of Foreign Assets Control (OFAC), and many other terrorist and fraud searches by gathering current data from U.S. and Global official sanction and embargo lists, including: J USA PATRIOT Act Section 311 ✓ Office of Foreign Assets Control (OFAC) Australian Department of Foreign Affairs and Trade (DFAT) V/ Bank of England Consolidated List of Financial Sanctions J Bureau of Industry and Security (Denied and Unverified Lists) EXHIBIT "A" 12 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Bureau of International Security and Nonproliferation (ISN): Nonproliferation Sanctions OSFI Terrorism Financing DTC Debarred parties European Union Consolidated List ✓ FBI Hijack Suspects V FBI Most Wanted FBI Most Wanted Terrorists FBI Seeking Information FBI Top Ten Most Wanted s� US Department of State Foreign Terrorist Exclusion List (TEL) US Department of State Foreign Terrorist Organizations (FTOs) J Interpol Most Wanted J United Nations Consolidated List V Terrorist Exclusion List J Unauthorized Banks V Non-cooperative Countries and Territories Non-proliferation J OFAC Sanctions Programs and Countries OFAC's Specially Designated Nationals & Blocked Persons Politically Exposed Persons (PEP) d Primary Money Laundering Concern (PMLC) US Department of State Debarred Parties ✓ World Bank Debarred Parties ✓ Bureau of Industry and Security - US Department of Commerce U.S. Department of Housing and Urban Development (HUD) The Office of Inspector General (OIG) List of Excluded Individuals/Entities (LEIS) These lists identify PEPs (Politically Exposed Persons), SDNs (Specially Designated Nationals), terrorists, organized criminals, money launderers, fraudsters, etc, considered high risk in today's regulatory environment. Consumer Credit Report We search one of the nationwide credit bureaus for individual credit history. Report details include places of employment and prior addresses, credit account types, terms, amounts past due, loan types, balances, public records, high credit, dates opened and closed, payment patterns, credit limits and modes of payment. Employment Verification We contact previous employers to verify information provided by your applicant including dates of employment, position held, salary and eligibility for rehire. Contact is made with the Human Resources, Personnel or related department. We do not verify previous employment with the individual's supervisor. In order to optimize turnaround time and accuracy, Accurate Background only uses domestic resources for domestic verifications and resources in the country of origin for international verifications. EXHIBIT "A" 13 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. , Candidate Document Collection There are times where employers and schools are unresponsive to requests, closed for holidays, out of business or generally unable to verify the information. There may also be times where a state -specific release is required to obtain the background information. Accurate Background's IVANTM technology offers a Document Collection Service that can be used to coordinate the request and receipt of official documents directly from the applicants. We seamlessly collect and confirm the information (in the form of a candidate upload from computer or mobile device, fax, e -fax, or physical mail delivery) on your behalf. Please note: additional fees apply for this service. Pico! slifrrary CANDIDATE INFORMATION 1'L:a:C ccmp4:C JCC I.arn t.(I.l'f.:tr]cn.}Y L',: L,c_,cu vrn l�u{S'oA. •. •ar -- nrcF ro-;rr:nt.r�t.rtJnm NW[rr.:nis•unkv.�Ml)fi1r N:.f9rcllrotfni.k :r L;.,-� "'r•� � Pllail clack nlrt tLt tllip.'- t3 r w. F.,!IIu ' L,.„...�os _ UAW!". rn..,.. .Yfrrtn!!. ftYWVcua: Szarcn I?Rzl= 6arprypco CaxJrnnttkwg;ru - - — FG: uj+.am• .. � IHnrrn J IIaU d ' — — °'4k eo flt4 JIl;iOClYd chwlenlnlu 1. *1`L.:1 lease:enter the theractws in ttie tmsHe. © ` Takc Photo or Vldoo Chooso Ex;sting Cancel -j Documents include: ✓ W2s ✓ 1099s ✓ Paystubs ✓ Diplomas ✓ Degree Certificates ✓ Transcripts/Mark Sheets ✓ GED Certificate Proof of Attendance (credits earned/report card) ✓ Signed Releases Documents can also be used to verify current employment, in the event that an applicant does not want their current employer contacted. Personal Reference Verification We conduct brief phone interviews with your applicant's personal or professional references. Customized open-ended questions are used to facilitate a meaningful dialogue. Your organization can develop a custom set of questions or use our template. EXHIBIT "A" 14 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Civil .Searches We search federal or county civil courts for any suits filed against your applicant. The monetary amount of the claim determines whether a suit is filed in an Upper (Circuit or County) Court or Lower (Small Claims) Court. ElCounty Civil The report provides a summary of civil suits filed by or against the applicant, including a summary of the complaint and final order, or if a case is pending, a summary of the status of the suit. Federal Civil We search for any claims filed by the applicant against the U.S. government, or any suits brought against the individual by the government. Cases may involve discrimination claims, copyright infringements or civil rights issues. The report provides case history including a summary of the complaint and the final order from the applicable Federal Court, or if a case is pending, a summary of the status of the suit. Compliance Services Risk Reduction Techuolocy Our Risk Reduction Technology�' is an automated rules engine that provides the business intelligence to correctly adjudicate each background search based on client defined guidelines and state or local compliance requirements. Automated adjudication offers many benefits: ✓ Application of corporate -wide hiring standards ✓ Reduced liability associated with subjective hiring decisions ✓ Special thresholds by category of crime ✓ Compliance with contrasting state regulations ✓ Consistent decision-making We will assist you in developing guidelines that both meet your threshold for risk and comply with local, state and Federal laws regarding employment decision. Risk Reduction Technology— accurately reviews the results of the completed background search and assesses a "Meets" or "Needs Review" recommendation based upon the hiring guidelines a client has developed. EXHIBIT "A" 15 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2FO802 ACCURATE(Ze) Background, Inc. Kaplan, xxx-xx-6789 KAPLAN 10!1912013 Package Two COMPLETED 12224378 Needs Review Gabe Khan, xxx-xx-6789 SEELEY 10119;2013 Package Two COMPLETED 12224388 Doesn't Meet Kimberley Requirements Lopez, xxx-xx-1111 G12345 10119,2013 Rehabilitations COMPLETED 12224401 Maria Smith, ID: 123TEST456 10!1912013 International Only COMPLETED 13028931 Doesn't Meet John - Test xxxxxxx6789 Package Requirements Shepard, xxx-xx-1111 N1234 10P1912013 Fingerprinbng CANCELLED 18332310 Jack Package Rodriguez, xxx-m-6789 N12345 101912013 Package Two COMPLETED 18832317 Needs Review Rick Doe, Jane xxx-xx-6789 123TEST456 101912013 Inlemalional Only COMPLETED 18924606 Needs Review - Test Package Risk Reduction TechnologyTA can be used in conjunction with compliance letter fulfillment services. If an applicant "Does Not Meet" your hiring guidelines after City of Round Rock's review, we will automatically send the Pre -Adverse Action Letter with a copy of the background check report. If we are not contacted by the applicant, the Post Adverse Action Letter will automatically be sent. Compliance Letter Fulfillment Accurate Background has the ability to take over and manage the distribution of state required subject notification letters, pre -adverse action letters, and adverse action letters (including the required report copy and Summary of Rights to the consumer). Samples of all federal and state compliance required documents and forms are available at no extra cost. If adverse information is uncovered on an applicant, Accurate Background can handle the fulfillment of pre -adverse and adverse letters and deliver them to the applicant. Accurate Background does charge for adverse administration services and fees associated with this service are included in our Cost Proposal submission. Also, state -required notification letters can be automatically sent out to California, Minnesota, New York, Connecticut and Oklahoma applicants. The general procedure is as follows: The applicable state and federal notifications are sent automatically based on City of Round Rock's hiring guidelines pre -configured in Accurate Backgr'ound's proprietary Risk Reduction TechnologyTM. If our Risk Reduction TeclmologyTM delivers a "Needs Review" determination based on City of Round Rock's hiring guidelines, City of Round Rock has the opportunity to review the results and make the final hiring decision. If City of Round Rock determines that the applicant "does not meet" your hiring guidelines, Accurate Background will automatically release the pre -adverse action letter. At this time the applicant can contact Accurate Background directly to dispute the report and we will assist the applicant with any questions at that time. If during the 7 day period the applicant does not contact our offices, the adverse action letter will be mailed out. EXHIBIT "A" 16 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2Fo802 ACCURATE (CT�� Background, Inc. Voidor Management Program Accurate Background's Vendor Management Program assists our clients in ensuring consistent background checks are conducted not only on their employees, but on any third party who has access to their facilities, customer data, customer homes, or company assets. Accurate Background's Vendor Management Programs have been very successful. For some clients, more than 100 vendors have been registered in the Vendor Management Program at a given time. We will work with your staffing vendors, janitorial service providers or any other third party to create a screening program consistent with your own program. The many benefits of providing this service to our clients are: ✓ Reduces liability by screening everybody who represents your organization (contractors, subcontractors). ✓ Creates a consistent screening program ensuring there is consistency between your internal hiring guidelines and the hiring decisions made by your vendors ✓ Allows you to implement your defined adjudication requirements through our proprietary Risk Reduction TechnologyT"', ensuring that the same standards are met with third party vendors. ✓ Third party vendors attain favorable pricing through consolidated volume discounts. ✓ Allows you to monitor your third -party vendors directly from your online account and ensure all contracted staff has completed the required background check. Through your online account, you can: o Search by applicant 13 Sort and filter by vendor 13 Drill down by month View assigned adjudication status (i.e., Meets Requirements or Needs Review) 93 Monitor criminal hit rates and average turnaround time for all vendors or based on a specific vendor using on -demand reports Drug Screening Accurate Background commits to being a full-service provider by offering comprehensive drug testing programs. We have partnered with many labs to + r provide a range of drug screening solutions including: i ✓ Urine Test (Lab Testing or Administered Onsite) ✓ Oral Fluid (Lab Testing or Administered Onsite) ✓ Hair Testing ✓ Breath Alcohol Testing ✓ Random Drug and Alcohol Testing ✓ Post -Accident and Reasonable Suspicion Support ✓ DOT Testing Programs Drug testing services can be used stand-alone or coupled with your background screening process. We offer a wide variety of drug screening solutions with the EXHIBIT "A" 17 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. largest network of nationwide collection sites, access to multiple laboratories and medical review services. We also offer convenient on-site testing devices. Collection sites strategically located throughout the United States provide applicants with convenient access to collection services. Our drug screening partner laboratories are certified by the Substance Abuse and Mental Health Services Administration (SAMHSA). Extensive drug testing panel options are available. A "standard" test can vary based on your industry specific needs. Common tests are 5, 7, 9 or 10 panel. Additional panels are available based on your needs (i.e. 20+ panel specific for medical professionals). Supplemental tests for screening of Adulterants, Alcohol, and Ecstasy are also available. We manage both DOT and drug-free workplace employee selection pools, and we perform random selection for testing. Our support hotline is available 24/7 to assist in scheduling post -accident and reasonable suspicion testing. We provide database management for all test result, and compliance reports by for mandated programs are prepared for each client. Custom reports can also be produced to meet additional specific requirements. Many commonly requested reports are available on the web site and can be easily accessed 24x7. Program management is overseen by a Certified Substance Abuse Program Administrator (C-SAPA) who is available to consult with clients about policy, procedures, regulatory requirements, and specific handling of employee problems/concerns. A�Quest �LabCorp Conccentra,screen. �agnostic9 a;:.:a•:<;c.G.,�•n,��,r,,�, OMEGAr, creen MEDTox, �y'r ieod end maovoie Accurate I-9 "CDC UU Collect, Store, Vcrify ��.u�aic oa�nyivui w, Il ll.. - VVIIIIUGIIUPI Vl rl VfIllG lPly a e a DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. I-9 Collection ✓ Allows your organization to electronically capture, collect and store 1-9 Forms within your online account ✓ Our authenticated electronic signature process has been approved by USCIS for compliance ✓ 1-9 Form is completed online by you and your employee, reducing your time and resources and eliminating your need for the traditional paper form ✓ Full I-9 Form update capability for employee name changes, re -hires, or updated documentation ✓ Section 2 "Smart" List A, B and C Fields systematically identify work authorization documents, utilize type -ahead functionality, and validate field data entry ✓ Field Validations in Section l and Section 2 identify missing information and ensure correct data -entry before saving or continuing with the verification ✓ Section 2 includes pop-up samples for List A, B and C documents ✓ Ensures I-9 forms are collected for all new hires throughout your entire organization I-9 Storage Upload and attach scanned copies of the supporting documentation to the I-9 Form (i.e. driver's license, passport, etc.) ✓ Full storage and easy retrieval of completed 1-9 files which include the I-9 Form, all subsequent I-9 updates, and any uploaded supporting documentation ✓ Notifications of soon -to -expire documentation are sent to you to ensure USCIS compliance ✓ Comprehensive audit and reporting capabilities allowing you to: ® Monitor your overall use 13 Easily supply documentation of your compliance should you ever be audited I-9 Verification ✓ Federal E -Verify system is integrated with Accurate I-9 so you have the option to automatically submit the eligibility request in a few simple steps ✓ Streamlines your process and takes the guesswork out of statutory I-9 compliance E -Verify throughout your organization ✓ Increases control and visibility over your new hires and is the most up-to-date employment eligibility verification system around ✓ Minimizes risk of government penalties which can result in fines up to $3,000 per occurrence Using our innovative Accurate I-9 solution transforms the traditional I-9 Form collection process into an efficient, fully electronic online workflow making collecting, storing, and verifying I-9 Forms easier than ever. EXHIBIT "A" 19 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 I� 1J i E I I `�V(l ACCURATE ( De Background, Inc. Turnaround Performance Accurate Background operations have been specifically designed to manage large volumes while maintaining quality and turnaround performance. Our researchers are trained on the value of rapid turnaround and continually strive for improvement. Our proprietary systems' capabilities have been tested and consistently demonstrated through our support of large, nationwide retailers over the past dozen years. We understand that our clients need to receive information as quickly as possible. Our focus is on improving processing efficiencies to deliver the best possible turnaround times — without compromising research accuracy or information quality. Product Turnaround Time 3.00 2.50 2.11 2.00 1.73 1.50 j 1.00 0.82 4 t 0.50 �._0.00n3� 0.00 - 2.68 2.17 2.21 2.04 1.23 0.850.80 0.40 0.50 0.44 i ilr1A- in- r �a 0 o� GAS 6,1- X40 . J\ ,.\,G 2i `� �`� a'4�` ` a'{ate as` �Q P sa U Cl 10 QN Gtr ("IN Gtr V M Ike 4�o k G `k C� ata` O �e aiay��a� era\ a�!6 �i`a� ei ai�a\�ae et er``\ `JAS Goy lea Sa�Oi tam Qa ��a co a��\ S�aao \\ `Fceo oa f p awo�\ oma yh �e Qi0 The manner in which companies track turnaround times varies greatly. We begin calculating turnaround the moment you submit your search; the clock does not stop until all of the information is available for you. Many competitors do not start tracking turnaround until the researcher receives the search request. This philosophy could add as much as a frill day to the actual turnaround time. Additionally, other screening companies impose cut-off times for request submission. We do not mandate cut-off times. We proactively monitor searches multiple times a day to ensure rapid turnaround. Delays can occur, however, as the result of adverse weather, EXHIBIT "A" 20 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE (Zee,) Background, Inc. holidays, or court restrictions. If a delay is researcher -oriented (i.e. researcher has an emergency), the search is rerouted for completion by a different researcher at no charge to you. Should a search become delayed for any reason, we will notify City of Round Rock through your pending list, providing the date the information will be ready. Quality Control ISO 9001:2008 Certified PRG Certification Number: 05-R090I Accurate Background has achieved International Standards Organization (ISO) 9001:2008 certification. Stringent ISO guidelines assist in: Implementing and auditing our business management system Documenting standardized processes J Supplying consistency and integrity V Defining quality metrics for our products and services ,k/ Increasing customer satisfaction We take great measures to ensure the accuracy of the data we receive from the researchers and ultimately provide to our clients. Researcher Testing & Auditing Prior to utilizing any new researcher, we conduct extensive training on our procedures, search methodologies and quality expectations. Researchers are provided with all the tools necessary as well as a support hierarchy. Once trained, researchers are tested on turnaround time and accuracy before being sent any client requests. Training is reinforced with regular updates and performance reviews. We audit researchers by requesting known results and comparing research results against known information. Additionally, random "no records" are re -processed through a second researcher in order to verify the results. Data Entry Many results are returned electronically, eliminating data entry. Information not received electronically is carefully keyed into our system by our operations staff. Each and every "hit" is then re -verified by another associate to insure the information was entered correctly. Verification Quality Control Similar to criminal searches, random verification results are re -verified quarterly to validate our staff is being as thorough and diligent as possible. Issue Resolution Our client's satisfaction surveys and the amount of referrals we receive exemplify our high levels of customer service. When a concern from a client is received, it is documented and addressed immediately. Issues are resolved in a timely manner using a formal, documented escalation process. A solution is presented to the client and follow-up contact is made to ensure the issue is resolved. EXHIBIT "A" 21 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATEO Background, Inc. A team of operational managers meet regularly to discuss and analyze how recent client concerns were handled and resolved. Our goal is to have no problem repeat itself. Client Satisfaction We elicit client feedback on a regular basis. Clients are surveyed and met with to discuss expectations, how they are being met and areas of potential improvement. Our dedication to customer service is reflected in our high client satisfaction ratings and the number of referrals we receive. Our technology provides the opportunity to streamline internal processes and create consistency across all divisions. We have the flexibility to customize solutions to address your unique needs — as well as the needs of each of your regions, divisions, locations and individual users. Accurate Background's user -centric, web -based system automates the process of requesting, collecting and managing all types of background information; we successfully interface the "human factor" with the most advanced web -based order, tracking and retrieval system. A majority of our clients use Accurate Background's secure website in some form. Options for submitting background check orders include: V" Recruiter Entry — Online entry of requests by City of Round Rock's users Candidate Entry — Email request is sent to the applicant who enters the information for the background check online and executes an Electronic Disclosure & Authorization through our secure website. Batch File Transmission — Transfer of bulk data for background checks through a secure transmission method. System Integration — Accurate Background can integrate with City of Round Rock's ATS, HRIS or other system to obtain the data required for the background check. Accurate Background can also send the background check results back into the ATS/HRIS system. Hybrid ATS Integration/Candidate Entry — For required information not collected or passed through your ATS, Accurate Background will send an invitation to the candidate to login and complete the remaining required information. Fax Ordering — Accurate Background has the capability to receive background check orders via fax and conduct data entry for City of Round Rock. Web Site Description Our user -centric, web -based platform automates the process of requesting, receiving and managing all types of background screening information. From essentially 4 simple screens, the user can input their requests for background EXHIBIT "A" 22 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. ,a information, track pending searches, retrieve completed results and archive information. Accurate Background will tailor the website to meet City of Round Rock's specific needs. All services are provided via a secure web based interface; there are no mandatory hardware or system requirements. Online Recruiter Entry Our Online Recruiter Entry solution allows your users to input information on behalf of the applicant. All information required to complete the background check such as name, current address, and previous employment locations can be keyed in by the recruiter. T, a of 5e -h (Please Select Paciay.] - _et Pa::x3i Dvei].L— kl ond;cm?vfamaticn nasi to su:nislxd using Egldt ch:aasr. - ttis iM:_dx; <anE!mx trn ;nd l;s: carr.:. Faal 11— Last l!a�e• ._.._...__. _.__._. ____.__. _..._________ f,.'dT.e Mme : _------- _.. 'Pga: L S¢z!±±:1 x2n1%i the —mm. [UC?r9( a±?I w hss used u` U? Fs±1 ai a!;al er len n?.T.±. i,tl�fine Ixt�J13.rxi a,d nal!+n nam%±. Arx± 1 A:nc2 _ (unnsnv.rma x.m.) EEJ W-1—,:ATIC.I ID Grg-.,, V SSt1a1N1--_.—____ IO TiX _., _...__,_,____ ilx�15e1.ctoraNrr Wan ssnl ' lff��ll Gcl IDIS.Ct."'. .._......... _..... .._........ ...._......._ ....._..�._.... . Ix>xrxb,n>] D_Ix O&M •: mmtaalcrra CUP.REIICADDRESS Add-? Lica 2. Il:r. US R±yer. is Ctur.! • J' Itn US) -: C—ry'. Uiked Statex ------_ Ph—Uc.<±,aa cosrrwdesn..tumnamrs'"'=^ Chat now E iWd?:s MiSCELtA%EOUS - Fl—it.'ar the lc.;l_n Cr lhi {ci icn. ce,nu, Sts!:. .. .. _...__... ._....._._. - EXHIBIT A 23 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. r Online Applicant Entry We also offer an Online Applicant Entry solution to reduce the amount of data entry required of your users. The system is customized to your organization's specific requirements, including customized packages, workflow and legal text. Your users simply enter the basic information for the applicant (name, e-mail address, etc.) and indicate the type of background request to be conducted. TypeofSeamh: (Please Seled Packapaj -Ses Package D—fihons WI eansfdila Wurn.a:i., mast t. suCrsitted using Eng'ish charactus - Ihiz int -Was tsnidasc Fres in: I]et nsma. Rsferanee r •. .. . _ ,nst 17a..s_ la:t Ilamc'. CanSdateE —1` To scc:essfu"y corrctaa IhL reNa[I pease erten only one email adds,, A Cc Ie Pac\,r, ;rd Inc is net re:NnIM. for dstsys relalWo ar.y grad -J eddu;, entered CUMBIT PDDPESS C_*y Adds Lne f AdAess Lina 3: C9ylkni z l.ly Stato: P=,il Code f Zip Pno1a'I.ber Uneed SIYea VJSCRV7✓=r US Presse ecle: the Iccatwn IN Me peslPan'. CountryUnted Sure. S,easl Inst—Lions. it Chat now Upon submission of the background request, we will send an e-mail invitation to the applicant with a link to the Online Applicant Entry tool where they will input their profile information in order to complete the background check. EXHIBIT "A" Accurate Background, Inc. - Confidential & Proprietary 24 DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. You aze—tntty.n a..cured site. This.eemed sh: is inhxmalion to ped¢sm it screening and all inlomtet.n is e,.)Tt,d 1. pnant ecce.. and disv.y to an outride s—C. 9 you uea the Beek Wt. on your 1x..—ryeu.1 le— this secured sit. Please ve fy the ink -tion subef.fed NeIm mecting an mets end completa 1ha temuiing Eelds. Reference*: Tat FGsl flame:' MuMa Last slams:• Lonp �-- Middle, 11—: 7dr. S c.!xs as nxrr.±s lfie canJJ;'= arrzraly ual; nr has w5d m the Fa sl as a f si o: L :I nam, inaYca cia,nan:r. and m�'d±n wr,.es. Flxa;e eNw �,xs inLir.�a:en m!h¢ lsCa.;ipg icmuL Lasl R: mr. Firs fL.r,±. Enks Neth qa! znd L ,1 mTe r-c=�ess d on ,• en¢ is an zSa; Alin 1: ane; 2. Iu rx. .,tx..,•] Alias 3: ._.. -- '(a..ex•m.. c:..: u.T.] IDENTIFICATION ID OrIDIn:US. 5511 or(N! ID Type: O (sd..uf.m.. u.,�, ss,q G., --em ID 15511 F:' (xe orchis.) Cmm q ul Issumme:' Ud(ed SWes Data alemh:• _._.. - ___ mmlaalrvry CURREIIT ADDRESS Country:' Urised Starts Add.... Llna 1:' Address Lt.. 3: 5mt=:' - la.:v ••a.�..a m. u�:l.a sa•nq Postal Cade/Zip: ' Phone Mi bo; Is.n.ao ee.et•r e.!•] Emalllddross:' along@accurat.Daokgound.com Users can view a summary of applicants, the status of pending requests or detailed results. City of Round Rock will be notified via e-mail when the results report is complete. With most integrations, results can be fed directly into the Applicant Tracking Systems (ATS). Our electronic Disclosure & Authorization (D&A) capability reduces your workload by seamlessly collecting, and storing applicants' electronic signatures, The online process captures the digital signature, the date and time stamp and the entire content of the Disclosure & Authorization form. Our system converts it into an Adobe Acrobat PDF format, and stores it for an indefinite period of time. In addition, recruiters and reviewers of clients who select this process will have a modified "Search" screen which will allow them to search for and retrieve electronic D&A PDFs that have been stored for them. Our Client Services Representatives will also have direct access to all D&A PDFs, the event that assistance is needed by the client. EXHIBIT "A" 25 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2FO802 ACCURATE Background, Inc. �, r - To ensure that the proper documentation is presented to you please answer the foilovring questions: i In what location do, you currently reside? 'Country: United States State: [Select] In what location are you applying to work? .-..--- --..._ --.._. ._........._.__._. .Country: United Slates Stale: [SBIDci) (FF( L Please carefully read the following forms. If you agree to the terms, please sign the form by entering your full name, and click "Sign & Continue" button to proceed to the next page. If you dont agree and wish to cancel the ENDRE application, please click "Disagree and Cancel Background Check- button. DISCLOSURE REGARDING CONSUMER AND/OR INVESTIGATIVE REPORT THIS DOCUMENT CONTAINS IMPORTANT INFORMATION. PLEASE READ IT CAREFULLY. The Employer ('Company") may obtain information about you for employment purposes from a third party consumer reporting agency Thus, you may be the subject of a "consumer report" and/or an "investigative consumer report"which may include information about your character, general reputation, personal characteristics, and/or mode of Thing, and which can involve personal interviews with sources such as your neighbors, friends, supervisors, or associates. These reports may contain information regarding your credit history, criminal history• social security verification, molorvehicle records ("driving records', verification of your education or employment history, or other background checks. Further, you understand that information may be requested from various Federal, State, County and other agencies that maintain records concerning your past activities relating to your driving, criminal, civil, education, credit, and other experiences. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying. You have the right, upon written request made within a reasonable period of time after receipt of this notice, to request whether a consumer report has been conducted about you, disclosure of the nature and scope of any investigative consumer report, and to request a copy of your report. Please be advised that the nature and scope ofthe most common form of invostigalive consumer report obtained with regard to applicants for employment is an investigation into your employment and/or education history. The scope of this notice and authorization is all-encompassing, however. allowing the Company to obtain consumer reports and investigative consumer reports now and throughout the course of your employment to the extent permitted by law, unless you otherwise revoke your consent by providing written notification to Company. As a result, you should carefully consider whether to exercise your right to request disclosure of the nature and scope of any investigative consumer report. The consumer and/or investigative consumer report(s) vAll be obtained from: Accurate Background, Inc., 7515 Irvine Center Dr., Irvine, CA 92618, (800) 216.8024. Accurate Background's information and privacy policy can be found at vnvnti.accuratebackground.com. California applicants or employees only: Please check the appropriate box below [f you would like to receive a copy or your investigative consumer report or consumer credit report at no charge. Minnesota and Oklahoma applicants or employees only: Please check the appropriate box below it you would like to receive a copy of your consumer report free of charge. How York and Maine applicants or employees only: You have the right to inspect and receive a copy ofany investigative consumer report requested by Company by contacting the consumer reporting agency identified above directly. You may also contact the Company to request the name, address and telephone number of the nearest unit of the consumer reporting agency designated to handle inquiries, which the Company shall provide within 5 days. New York applicants or employees only: Upon request• you tvill be informed whether or not a consumer report was requested by Company, and if such report was requested• informed of the name and address of the consumer reporting agency that furnished the report. Oregon applicants or employees only: Information describing your fights under federal and Oregon law regarding consumer identity theft protection, the storage and disposal of your credit information, and remedies available should you suspect or End that the Company has not maintained secured records is available to you upon request. Washington Stale applicants or employees only: You also have the right to request from the consumer reporting agency a written summary of your fights and remedies under the Washington Fair Credit Reporting Act. Please check the appropriate box to indicate if you would like to receive a copy of your consumer report. -Nes - Secure link to printable report sent via email within 24 hours of background check completion C:Wo Please sign as shown below; Amanda Test G' 2011 Accurate Bscbxgcund. Inc. All tights tes_r:_d I Privacy Policy I Contact us I EXHIBIT "A" 26 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE 9 Background, Inc. Integration Solutions To facilitate the request and retrieval of any background request, Accurate Background works with clients to integrate seamlessly with their Applicant Tracking Systems (ATS), Human Resource Management Systems (HRMS), online applications, and other proprietary internal systems. Accurate Background is integrated with leading solutions such as Oracle Taleo, ADP/VirtualEdge, iCIMS, Kenexa/IBM, SAP, OraclePeopleSoft, HodesIQ, Kronos, MyStaffingPro and several other proprietary applications. ORA CLE` I Taleo workday. CIMS UglIk�� oad successfactnrs" I An SAP Company 1<enexa',��mn VirtualEd e � KRCaNOS' c RAct-' i an IBM Company From your ATS, an export process runs to extract the pertinent information on the applicant to be requested (i.e. applicant name, email address, DOB, and SSN if available). In most cases, an XML file is created from the search criteria data. Other acceptable formats are ASCII, tab or comma delimited text, and MS Excel spreadsheets. The export file is sent to Accurate Background either via FTP, email or ASP application. Once received, the file is imported into Accurate Background's proprietary system for distribution to the researchers and fulfillment of the background requests. Upon completion of the request, the results can be exported back out of Accurate Background's system for upload into the your ATS in a variety of formats including XML, ASCII, comma or tab delimited, or MS Excel spreadsheet. Accurate Background can also work with you to develop an online application for collection of applicant information, or we can integrate with current online applications already in place. Accurate Background will work with your ATS developers and staff to design and implement an integration solution to best fit your needs. The costs for implementation and rollout are included in the service fees. There are no other implementation resources required. Accurate Background does charge a one-time fee for integration with your Applicant Tracking System provider. The decision of your ATS to charge clients is a separate fee and something Accurate Background has no control over. Nevertheless, Accurate Background encourages City of Round Rock to review the overall cost over the term of the relationship to better evaluate true cost savings. EXHIBIT "A" 27 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACC URATE 1 Background, Inc. User Management Accurate Background has developed robust User Management technology designed specifically for the support of our large global clients who have multiple users worldwide. With our technology, City of Round Rock has the flexibility to customize your locations and users based on your needs. Access levels can be customized and created specific to each user you have on the system and the number of users our technology can support is endless. User permissions are controlled by the login username and password with single sign - on access. Once a user logs into the system, the pages & menus displayed are based on the functions (or tasks) specifically assigned to that user. Through this model, we are able to allow for multiple functions that cross the standard roles of Requestors and Managers. The assignment of which functions a user has available to them is entirely flexible. For example, a Reviewer may have the ability to order if assigned the function of 'Order' as well as adjudicate results. In addition, if you have users on the system who are only allowed to place orders but are not able to view results, you can set those parameters. Our User Management technology also allows City of Round Rock to create parent-child relationships among your users to establish a complex hierarchy for user access levels. Even though each user's access level can be customized, to illustrate our flexibility, below are some examples: Child User access: Can be limited to enter applicant information to begin the search process Can be limited to enter applicant information on behalf of their (parent) to begin the search process v" Can include seeing "meets" "does not meet" requirements determination ✓ Can be authorized to see all details of the results Parent User access: ✓ View the requests made by each location V Review the results before they are sent to the requestor ✓ Establish customized workflow and approval processes J Determine the amount of detail the requestor should see for results Set up new users for the different facilities *� Customize the website to match your corporate look & feel Choose which searches the users can request Receive a single, consolidated invoice, sorted by location EXHIBIT "A" 28 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Data Center Accurate Background's data centers features the most advanced and secure connectivity. Facility Security ✓ On-site personnel 24x7x365 ✓ Electronic and physical security ✓ Video surveillance ✓ Man -trap entry and badge -only access Building Description ✓ 150,000 square feet ✓ Secure data center ✓ Single -story building with concrete masonry perimeter walls Power Protection ✓ 2N electrical infrastructure ✓ Dual 2MW Caterpillar diesel generators ✓ Redundant Liebert UPS, PDU and static transfer switches ✓ 72+ hour fuel supply ✓ Regular systems testing Climate Control ✓ Separate cooling zones ✓ Constant 72-F145% humidity ✓ N+1 York centrifugal chillers ✓ Redundant CRAC units ✓ Secure shipping, receiving and staging Connectivity and Bandwidth ✓ Dual OC -48 Internet backbone ✓ Qwest, Sprint and Onifiber carriers ✓ Cisco gigabit switch routers ✓ Private network available Fire Suppression ✓ VESDA smoke detection ✓ FM -200 fire suppression system Building Management System ✓ Environmental controls and electrical monitoring ✓ Automated moisture detection system High Availability and Superior Service Delivery Nationwide Our data center deliver world-class infrastructure and managed services through Tier -1 backbones with the diverse path connectivity and fully redundant power and environmental systems. Formal monitoring, logging, and event management processes are employed in the Technical Support Center to EXHIBIT "A" 29 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE 7V Background, Inc. �, maintain advanced tiers of technical support across our nationwide data centers. SSAE-16 Compliance Our data centers have completed a successful SSAE-16 Audit through the global accounting firm of KPMG, LLP. This provides assurance that Accurate Background follows defined policies, and business procedures recognized as best practices for providing a secure, stable data center environment. Publicly traded companies use SSAE-16 audits as proof of compliance with Sarbanes- Oxley Section 404 requirements for outsourced services. Highly -Protected Infrastructure Each data center employs multiple security measures to enhance physical security. Security guards at each nondescript, unmarked building assist in physical access controls. Badge -only access, man -trap entry, and/or biometric readers, as well as ongoing video surveillance, assure that only authorized, verified personnel access secured areas. Redundant Independent Power Sources Each data center is equipped with redundant power components to assure continuous power availability. Uninterruptible Power Supply Systems (UPS) and diesel -powered generators provide the necessary power during utility interruptions, such as weather-related events or transmission system failures. An ample supply of on-site diesel fuel assures sufficient backup power during extended interruptions. Tier -1 Backbone — Internet Connectivity Our systems are connected through a high-speed Tier -1 Backbone Internet connection which provides significant advantages in speed and throughput, thereby delivering the highest quality bandwidth. Private networks are also available. The architecture provides redundant and diverse Internet connectivity, protecting against fiber cuts and router outages. Monitored Environmental Controls and Systems Our data center is designed to monitor the environmental infrastructure and provide early -warning notifications. Monitoring the mechanical, electrical and other critical systems ensures high availability and timely response to events. Early detection of controls such as temperature and humidity further enhances our delivery. Highly sensitive smoke and heat detectors, along with automated moisture detectors, constantly monitor equipment areas, alerting of changes beyond precise tolerances. EXHIBIT "A" 30 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE (Zo) Background, Inc. Implementation Upon contract award, we will assign an implementation team to assist City of Round Rock in defining system customizations, training requirements and general account management. This team will be directly responsible for implementing our products and services to your satisfaction. Training The implementation team will conduct thorough system and process training for each and ever re uestor and/or overseeing manager. Re uestors will be trained f. Y q g g 9 R ;. ,' on how to request searches, check status, retrieve results, report analysis, best �,. practices and of course who to contact with questions. Supporting 'i documentation and training materials are provided free of charge. Should City of a _ Round Rock personnel change or if someone requires retraining for any reason, there will be no additional training fees. Ongoing Support Accurate Background's entire client service team have unparalleled support experience. The client service team handles day-to-day operational, technical, or training questions and can be reached via our toll-free number, website, or e- mail. Compliance & Consultation In addition to our vast knowledge in background screening, we are also FCRA and state compliance specialists. We will work with City of Round Rock diligently to ensure fulfillment of Federal and State guidelines. Accurate Background has the ability to take over and manage the distribution of (applicant) subject notification reports and pre -adverse action letters (including the required report copy and Summary of Rights to the consumer). Samples of all Federal and State compliance required documents and forms are available at no extra cost. Applicant Dispute According to the FCRA, by our consumer -reporting agency classification, we are required to re -investigate and resolve any disputed information by the applicant. We take this requirement very seriously and any inquiry by an applicant is handled with utmost urgency and care. The disputed information will be re- investigated at no charge to City of Round Rock and both the applicant and City of Round Rock will be notified of the results of the investigation. Billing Accurate Background submits invoices on a monthly basis. Upon special request, clients may choose to be billed more frequently. Clients are only invoiced for completed work and can choose between hard copy and electronic invoices with a wide variety of sorting features. EXHIBIT "A" 31 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Online Invoicing Accurate Background works diligently to protect our environment and promote "green" methods for providing services to our clients. Part of that initiative is saving paper. Our paperless invoicing method provides your organization with tools that allow you to manage and store your invoices from Accurate Background directly in your online account. Management Reporting As a pant of our standard service offering, Accurate Background's effective management reports assist City of Round Rock in measuring and tracking turnaround time on a real-time basis. Whether accessing information on the web (or any of our other input options) the following are just a sample list of the reports that may be obtained from our online delivery system: n Real-time Reports 11 Average Turnaround Time o Turnaround Time of Packages n Overall IIit Rate n Number of Counties per Package • Final Risk Reduction Results n Number of Criminal Hits 13 Audit Reports Result formats are easy to read and understand and can be tailored to meet your specific needs and criteria. Management Reports allow City of Round Rock to monitor the success of your screening initiatives with real-time data. Custom reporting and configurations can be created to specifically meet your needs. During the implementation process, any custom reports required by your organization will be defined and developed and at "Go -Live" they will become the standard reports exclusively for City of Round Rock. Interactive Reporting Dashboard Accurate Background's Interactive Dashboard provides you with a dynamic and visual snapshot of your organization's background screening program with the flexibility of drilling down to details. EXHIBIT "A" 32 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE ( " Background, Inc. L Custom Act -Hoe Reporting Accurate Background will provide a Report Writing Specialist to create custom reports that perform ad-hoc reporting to flexible Crystal systems to meet City of Round Rock's requirements. These reports are developed utilizing a dynamic report writer using SQL against the query database which can also be provided to City of Round Rock for internal report writing and data manipulation. Sample Management Report This report is for all the searches completed botween 061012014 and 0013012014. Candidate Order Return Search - Requestor Name Date Date .Name SSN Search Type Status Adjudication Result 1 Training Accurate 0624114 10fOG113 Cabo 123 -45 -moo: Package Two n_ Background - Colleen West Kaplan MEN logo 2 Training Accurate 0627/14 07102/14 John Test 152 -88 -lo= Package One Cancelled Background - Colleen West Result Note 07/02/2014 11:20. Package W05a37 cancelled. SSN verification not reuived. DBQ7114 12:240ther Information Needed email sent to candidato jiazarczykQaccumlebackgroundcom Electron!e Disclasute&AtMor-izationlmHouse. Custom Act -Hoe Reporting Accurate Background will provide a Report Writing Specialist to create custom reports that perform ad-hoc reporting to flexible Crystal systems to meet City of Round Rock's requirements. These reports are developed utilizing a dynamic report writer using SQL against the query database which can also be provided to City of Round Rock for internal report writing and data manipulation. Sample Management Report This report is for all the searches completed botween 061012014 and 0013012014. EXHIBIT "A" 33 Accurate Background, Inc. - Confidential & Proprietary Candidate Order Return Search - Requestor Name Date Date .Name SSN Search Type Status Adjudication Result 1 Training Accurate 0624114 10fOG113 Cabo 123 -45 -moo: Package Two Completed Needs Review Background - Colleen West Kaplan Result Note, 2 Training Accurate 0627/14 07102/14 John Test 152 -88 -lo= Package One Cancelled Background - Colleen West Result Note 07/02/2014 11:20. Package W05a37 cancelled. SSN verification not reuived. DBQ7114 12:240ther Information Needed email sent to candidato jiazarczykQaccumlebackgroundcom Electron!e Disclasute&AtMor-izationlmHouse. 3 Training Accurate .06117114 0611P114 John Test WA Package Ono Cancelled Backeround - Colleen West Resurt Note - 4 Training Accurate OW7114 07102114 John Test 123-12-xm Package One Cancelled Background - Colleen %Vest 1 John. Test 1 Result Nole: 07/022014 11:17: Package Y5235055 cancelled: SSN verification not facetvad. 06/27/14 MUSOlher information Needed email sent to candidate pazarayklgaccuratebadground.ccm Efec(ronic Disclosure & Authorization ti .House EXHIBIT "A" 33 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Q Background, Inc. '��LU;I AI1�VIy�\I� ''( (0)lp` C�C�I°/\to ll'IL II 1fIIh�°y Accurate Background is uniquely qualified to be the partner of choice for City of Round Rock. We believe our operational strengths coupled with our leading technology create an exceptional background screening solution for City of Round Rock. EXHIBIT "All 34 Accurate Background, Inc. - Confidential & Proprietary Manager functionality allows the administrator to view the requests made by am each location. Review the results before they are sent to the requestor. .F� Establish customized workflow and approval processes. Determine the amount of detail the requestor should see for results. ir�a�lolas°}l°�( ° Flexible integrations with your internal ATS, HRIS, and/or online applicant ;i applications. 13 A secure FTP process allows for high volumes of requests without the worry of double -keying and duplicating entries. rj Customized package programs for a more comprehensive search. d A wide variety of pre-employment screening tools to meet your needs. b>nrtliy,/ " Simplified screening process through technology and experienced staff. Ct �eYdt�t�i E7 Results are verified and double-checked for accuracy in order to return flawless results to you every time. 0 Advanced technology provides the reliability and scalability needed to handle large volumes of requests. A proprietary internal system facilitates the rapid disbursement of requests and Ik12j61lvthliC" results to create industry leading turnaround times. 1'!) l'Oll(�(4zj ° High quality services and industry expertise has led other background screening companies to utilize us to improve their own capabilities. 11 The staff is well trained and knowledgeable in every aspect of the public records industry. 13 A nationwide network of researchers facilitates handlinglarge volume with a g l (Il iiT� lltt��-� quick turnaround time and accurate results. The capability to respond to your requests through various avenues of r communication. ra The user -centric website allows for quick and easy input, status, and retrieval of background reports. frlta'�iatt`°:' 13 Super User functionality on the website enables you to set up new users at different facilities and makes it possible for you to view requests and results made by your internal users. A firewall server provides Internet security and acts as a barrier to prevent network intruders from visiting the site. �.; • • ° Result formats are easy to read and understand and can be tailored to meet i your specific needs and criteria. " The implementation team facilitates rapid ramp -up from contract award through outstanding complete operational functionality. • • • _A " Client Service team to provide ongoing support EXHIBIT "All 34 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE ( Do Background, Inc. ✓ Statutory fees may be imposed in certain counties on criminal searches across the United States. These fees are verified with the courts directly and charges will incur when applicable. A current list of statutory fees is attached and is subject to change without notice due to changes in court impositions of such fees. ✓ Additional state fees are applied for Statewide Criminal and Motor Vehicle requests; please refer to attached fee schedules ✓ If hits (i.e., criminal records) are uncovered through the National Criminal Database or Statewide Criminal Search in a county not previously uncovered by the National SSN/Address Locater, a local county felony/hnisdemeanor search will be added to the package at the a la carte rate listed above. ✓ Federal criminal cases are typically filed without defendant identifiers (i.e., date of birth and social security number). Therefore, positive identification for inclusion in the background report is extremely difficult. If a possible hit is found on a Federal criminal search, Accurate Background's FederalPlusT"t service automatically conducts additional research to uncover the personal identifiers associated with the Federal case. The additional fee for a FederalPlusT"' search will be incurred per case researched at the a la carte rate listed above. ✓ Additional fees will be incurred for employment and education verifications which require processing through third party entities. These fees vary based on the employer or educational institution and are treated as pass through fees with no additional mark-up from Accurate Background. The most common third party entities being used are The Work Number (Fee: $13.30) and the National Student Clearinghouse (Average Fee: $5 to $10 depending on the school). ✓ For in -network drug testing collection facilities, fees are subject to change without notice. ✓ If an out of network collection facility (third party vendor) is used for drug testing — additional collection fees may apply. ✓ Fingerprinting requires an additional statutory fee of $25 per search which is assessed by the FBI/Channeling Agent. If the print is performed at a police department there may be a processing fee plus FedEx shipping fees assessed. ✓ A $2,000 integration fee will be assessed for integration with your Applicant Tracking System or other Human Resources System. ✓ A one-time set-up fee will be assessed for 1 -9/E -Verify services. ✓ A $5.00 data entry fee (fax processing) fee will be assessed for manual entry requests. ✓ Additional fees apply for Document Retrieval and copies of court cases. EXHIBIT "A" 35 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURoATE k0lljilrV/ itBOLDT leioj!1,041"'(90l(lllif IfEDA NE $15.00 $15.00 $15.00 $15.00 $15.00 ' IMPERIAL $15.00 $15.00 ' INYO $15.00 $15.00 $15.00 ` LAKE $15.00 ` LOS ANGELES $4.50 MODOC $15.00 $15.00 $15.00 - " MONO $15.00 PLUMAS $15.00 SANTA BARBARA Colorado ® DENVER District Ir WASHINGTON �Florida BRADFORD $2.00 $14.00 $15.00 $2.00 $14.00 $15.00 $2.00 $10.00 $14.00 1111111102111111111111111 CALHOUN $14.00 GILCHRIST $14.00 $10.50 $10.50 JACKSON $14.00 $10.50 $10.50 LIBERTY $14.00 $10.50 $10.50 MADISON $8.00 TAYLOR $14.00 $14.00 $14.00 WAKULLA $14.00 WALTON $14.00 $10.50 $10.50 WASHINGTON Georgia ' RABUN • $10.00 $10.50 $10.50 $10.00 ALEXANDER $42.00 CALHOUN $6.00 $6.00 $6.00 POPE • MARION $10.00 $2.00 $10.00 $10.00 NEMANDROSCOGGIN $40.00 AROOSTOOK $20.00 CUMBERLAND $20.00 FRANKIN $20.00 HANCOCK $20.00 KENNEBEC $20.00 KNOX $20.00 LINCOLN $20.00 As required by SB145, many California counties now charge $15.00 if the research at the court exceeds 10 minutes. 2 In Contra Costa, Lake, Mariposa & Sierra counties, statutory fees only apply if the court clerk is utilized to verify the identity of the subject. Approximately 20% of all requests will result in the fee being charged. EXHIBIT "A" 36 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. ,i EXHIBIT "A" 37 Accurate Background, Inc. - Confidential & Proprietary MMMOXFORD $20.00 PENOBSCOT $20.00 PISCATAQUIS $20.00 SAGADAHOC $20.00 SOMERSET $20.00 WALDO $20.00 WASHINGTON $20.00 YORK _• ALCONA $40.00 $20.00 ALLEGAN $5.00 $5.00 ALGER $15.00 ALPENA $20.00 ANTRIM $10.00 $10.00 ARENAC $15.00 $10.00 BARAGA $15.00 BARRY $10.00 $5.00 $5.00 BENZIE $3.00 BERRIEN $10.00 $11.00 $11.00 BRANCH $20.00 $10.00 $10.00 S $20.00 CHARLEVOIX $5.00 CHIPPEWA $5.00 $5.00 JICAS CLARE $15.00 $8.00 $8.00 DELTA $30.00 $20.00 $10.00 DICKINSON $20.00 EMMET $10.00 $5.00 $5.00 HIM GENESSEE $15.00 $15.00 GLADWIN $7.00 GOGEBIC $50.00 GRATIOT $12.00 $12.00 HILLSDALE $20.00 $10.00 $10.00 HOUGHTON $40.00 $20.00 $20.00 RON $10.00 IA W'11 $8.00 $5.00 $3.00 CO $20.00 0 IRON $25.00 KALKASKA $5.00 KENT $6.00 $6.00 KEWEENAW $20.00 LAKE $5.00 $5.00 $5.00 LUCE $10.00 MACKINAC $10.00 MARQU ETTE $20.00 $10.00 $10.00 sm"MASON $5.00 MECOSTA $10.00 $5.00 MENOMINEE $12.00 MIDLAND $10.00 $5.00 $5.00 MISSAUKEE $5.00 MONROE $5.00 $5.00 MONTCALM quotedAll fees are All $17.00 •. additional fees are subject to,C'hahge $16.00 Additional • withoutnotice. $1.00 EXHIBIT "A" 37 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE, Background, Inc. 3 Muskegon county charges an additional fee of $2.50 per docket, should there be any dockets to review. EXHIBIT "A" 38 Accurate Background, Inc. - Confidential & Proprietary MONTMORENCY $10.00 $5.00 $5.00 MUSKEGON $6.00 $6.00 $6.00 OCEANA $5.00 OGEMAW $5.00 $5.00 ONTONAGON $15.00 $10.00 OSCODA $20.00 qOSCEOLA OSTEGO $10.00 ROSCOMMON $5.00 m'mjSANILAC $17.00 $10.00 $7.00 SCHOOLCRAFT $20.00 SHIAWA SSEE $10.00 $10.00 ST. JOSEPH $1.00 $1.00 TUSCOLA $10.00 $5.00 $5.00 VAN BUREN $7.00 $7.00 =' WEXFORD $5.00 BEAVERHEAD $25.00 Qj BIG HORN $25.00 BLAINE $11.50 BROADWATER $11.50 CARBON $11.50 CARTER $14.00 CASCADE $15.00 CUSTER $39.00 DAWSON $11.50 DEER LODGE $11.50 FALLON $25.00 muml FERGUS $11.50 FLATHEAD $24.00 $14.00 $10.00 GAL LAT I N $25.00 $25.00 GLACIER $28.00 GOLDEN VALLEY $25.00 GRANITE $11.50 %1E jrM'I HILL $28.00 4,00-1 JEFFERSON $20.00 MEM JUDITH BASIN $14.00 LAKE $11.50 LEWIS AND CLARK $14.00 $14.00 LIBERTY $14.00 LINCOLN $17.00 MADISON $14.00 MINERAL $39.00 MISSOULA $11.50 $10.00 MUSSELSHELL $11.50 PARK $11.50 $25.00 PHILLIPS $11.50 PONDREA $14.00 All'feeswe quoted for fees .. additional are subjectto changeAlIr .. without notice. . at an 3 Muskegon county charges an additional fee of $2.50 per docket, should there be any dockets to review. EXHIBIT "A" 38 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE(Ze) Background, Inc. EXHIBIT "A" 39 Accurate Background, Inc. - Confidential & Proprietary POWDER RIVER $25.00 PRAIRIE $11.50 RAVALLI $11.50 $5.00 RICHLAND $25.00 ROOSEVELT $11.50 ROSEBUD $11.50 SANDERS $25.00 $25.00 SHERIDEN $14.00 STILLWATER $11.50 SIVER BOW $11.50 SWEETGRASS $14.00 $14.00 TOOLE $55.00 TREASURE $14.00 WHEATLAND $14.00 . WIBAUX $11.50 ?Y.MkfM-5;1j YELLOWSTONE 11= George _4 WELLS .. BELKNAP $11.50 $3.00 $10.00 $10.00 $10.00 CARROLL $10.00 CHESHIRE $10.00 $20.00 $20.00 COOS $10.00 GRAFTON $10.00 $20.00 $20.00 HILLSBOROUGH $20.00 $20.00 $20.00 MERRIMACK $10.00 $20.00 $20.00 ROCKINGHAM $10.00 $20.00 STRAFFORD $10.00 $20.00 $20.00 SULLIVAN Nevada CARSON CITY $10.00 $14.00 $7.00 CHURCHILL $14.00 $7.00 $7.00 CLARK $7.00 $7.00 $7.00 DOUGLAS $21.00 $3.50 ELKO $16.50 $7.00 ESMERALDA $14.00 EUREKA $14.00 $7.00 $7.00 HUMBOLDT $7.00 $7.00 LINCOLN $14.00 $7.00 $7.00 LYON $14.00 MINERAL $7.00 $7.00 NYE $14.00 $7.00 PERSHING $14.00 $7.00 $7.00 STOREY $14.00 $7.00 $7.00 WASHOE $16.50 $7.00 $14.00 WHITE PINE LUZERNE 1 $14.00 1 1 $7.00 1 $15.00 $7.00 $15.00 All fees are quoted for .. additional All fees are subject: to change Additional years can be requested without notice. at an EXHIBIT "A" 39 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE.( State South South • •ly Carolina, HAMPTON Dakota - . .AURORA AURORA $20.00 • • 'Lower $5.00 Civil $5.00 ■ BEADLE $20.00 $20.00 $20.00 ■ BENNETT $20.00 ■ BON HOMME $20.00 $20.00 $20.00 ■ BROOKINGS $20.00 $20.00 $20.00 ■ BROWN $20.00 $20.00 $20.00 ■ BRULE $20.00 $20.00 $20.00 ■ BUFFALO $20.00 ■ BUTTE $20.00 $15.00 $15.00 ® CAMPBELL $20.00 ■ CHARLES MIX $20.00 ■ CLARK $20.00 $15.00 $15.00 ® CLAY $20.00 $15.00 $15.00 CODINGTON $20.00 $15.00 _j@W1 ® CORSON $20.00 ■ CUSTER $20.00 _ ■ DAVISON $20.00 $15.00 $15.00 ® DAY $20.00 ■ DEUEL $20.00 $15.00 $15.00 ■ DEWEY $20.00 ■ DOUGLAS $20.00 ■ EDMUNDS $20.00 ■ FALL RIVER $20.00 $15.00 $15.00 ■ FAULK $20.00 ■ GRANT $20.00 $15.00 $15.00 ■ GREGORY $20.00 $15.00 $15.00 ■ HAAKON $20.00 ■ HAMLIN $20.00 ■ HAND $20.00 ■ HANSON $20.00 ■ HARDING $20.00 ■ HUGHES $20.00 $15.00 $15.00 ■ HUTCHINSON $20.00 ■ HYDE $20.00 ■ JACKSON $20.00 ■ JONES $20.00 ■ KINGSBURY $20.00 ■ LAKE $20.00 $15.00 $15.00 ■ LAWRENCE $20.00 $15.00 $15.00 ■ LINCOLN $20.00 $15.00 $15.00 ■ LYMAN $20.00 ■ MARSHALL $20.00 ■ MCCOOK $20.00 ■ MCPHERSON $20.00 ■ MEADE $20.00 $15.00 $15.00 ■ MELLETTE $20.00 ■ MINER $20.00 ■ MINNEHAHA All All fees $20.00 .. Additional additional are subject to change without $15.00 notice. $15.00 EXHIBIT "A" 40 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE( Background, Inc. 'Y]rCll3� _ {• �I.i{9'/«.In�tfti'f''�t j-,1�7. 1f!-.' x' MEN MOODY $20.00 $15.00 $15.00 ENNINGTON $20.00 $15.00 $15.00 ERKINS $20.00 OTTER $20.00 OBERTS $20.00 $15.00 $15.00 $20.00 HANNON JR $20.00 PINK $20.00 TANLEY $20.00 ULLY $20.00 ODD $20.00 ® TRIPP $20.00 $15.00 $15.00 s - TURNER $20.00 $15.00 $15.00 e - UNION $20.00 $15.00 $15.00 ®' WALMORTH $20.00 YANKTON $20.00 $15.00 $15.00 ZIEBACH CARROLL $20.00 $5.00 $5.00 $5.00 DAVIDSON $20.00 $20.00 HICKMAN $10.00 $10.00 $10.00 KNOX N $10.00 $5.00 $5.00 $5.00 �VALVERDE 07: Vermont DE:3ADDISON $10.00 $30.00 $30.00 $30.00 BENNINGTON $30.00 CALEDONIA $30.00 ESSEX $30.00 $10.00 $10.00 GRAND ISLE $30.00 LAMOILLE $30.00 ORANGE $30.00 ORLEANS $30.00 WASHINGTON Morning $30.00 $20.00 $10.00 BIG HORN $20.00 CAMPBELL IMUMIALBANY $20.00 $10.00 CARBON $20.00 CONVERSE $20.00 CROOK $20.00 FREMONT $20.00 GOSHEN $20.00 $10.00 HOT SPRINGS $20.00 $10.00 JOHNSON $20.00 LARAMIE $20.00 LINCOLN $20.00 NATRONA $20.00 NIOBRARA $20.00 PARK fees are All $20.00 standardAll additional fees are' subject to change, -Without .. notice. . at an EXHIBIT "A" 41 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE( Background, Inc. �1i-7�r�t r�7z?irrs�f��iiita>r i�r t`�r�Yll3s MOMIPLATTE $20.00 $10.00 SHERIDAN $20.00 $10.00 - SUBLETTE $20.00 $10.00 ' h ` SWEETWATER $20.00 $10.00 aye r• TETON $20.00 $10.00 <; UINTA $20.00 $10.00 MAT WASHAKIE $20.00 $10.00 VATtf. =:lVllii WESTON $20.00 rif- ylbras�o�i�� rl 3tet.lirol'rl�yAi,i ter� .'dition darsban be rliotifiCo7orlla�o� 4 , requested at an EXHIBIT "A" 42 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE( Op Background, Inc, 0 American Samoa — $45.00 Eastern District A American Samoa — $45.00 Gayama District L American_Samoa — $45.00 Western District American Samoa — $45.00 Unorganized District Guam $29.00 Marshall Islands $45.00 Northern Mariana $45.00 Islands — Northern Islands 7 t • Northern Mariana $45.00 Islands — Rota IffUrM Northern Mariana $45.00 Islands — Saipan Northern Mariana $45.00 Islands : Tinian Puerto Rico - $25.00 $25.00 A uada Puerto Rico — $25.00 Gua nabo Puerto Rico — $25.00 $25.00 Lares Puerto Rico — $15.00 San Juan Puerto Rico $33.50 Virgin Islands — $25.00 Saint Croix Virgin Islands — $25.00 Saint John Virgin Islands — $25.00 Saint Thomas • EXHIBIT "A" 43 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE Background, Inc. Sri+iii." � dt�lAllc.a�tg'! I _ 24-48 Hours $9.75 7-8# 2-3 Weeks YES $10.00 1-7# m 24-96 Hours $6.00 SSN, 1A8# _ 24-48 Hours $13.00 SSN, "9"8# ® 24-48 Hours $2.00 1A, 7# ® @ , I e ® 24-48 Hours $2.20 Two Formats: 9#,1-2A and 1-69 GJM 24-48 Hours $18.00 9# Pl u 3-6 Days $13.00 2A, 8# or 7# or 9# r24-48 Hours $15.00 SSN, 7# `' ® 0 2 24-48 Hours A $10.10 1A11-12# = �a ATS 24-48 Hours $6.00 SSN, 7-9# TO(_ 7 Days $23.00 SSN, 9#, Letter 'H' followed by 8# Hours $9.00 2A6#1A, 9#, SSN 24-48 Hours $12.00 1A11# e 24-48 Hours $7.50 10# s 24-48 Hours $8.50 SSN, 3#2A4# KANSAS 24-48 Hours $8.70 SSN, "K"8#, 6# -KENTUCKY24-48 Hours $5.50 1A8#(SSN=SNAX) MOM 24-96 Hours $6.00 "00"7# 24-48 Hours $7.00 7#, 7# "X" • ® 24-48 Hours $12.00 1Al2# 24-96 Hours $8.00 SSN, "S" 8# 24-48 Hours $8.00 1Al2# ® 24-48 Hours $5.00 1Al2# 24-48 Hours $14.00 SSN, 9# s 2 Days $5.80 SSN, 1A5-9#, 9# • 24-48 Hours $7.25 13 digits in length. The first 2 digits = the month of birth; the next 3 digits are randomly assigned; the next 4 digits = the year of birth; the next 2 digits = "41'; and the last 2 digits = day of birth. 24-48 Hours $3.00 1A1-8# P 24-96 Hours $7.00 10#, 12#, ')C'8# 24-96 Hours 24-48 Hours $13.00 $12.00 2#3A5# 1A14# • 24-48Hours $6.50 8# or 9# EXHIBIT "A" 44 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE ( D9 Background, Inc. _- iNa�ait�, t�ihil �'; 1,-t i a��l(��:3(ul:+l i-{�i=: Igl�d�rA l�d�;l�ttcl hhls!'fothdi'IY�\ir �Li There are 2 license formats in New York. 1. 1A, 16# NOTE: Although the physical • ' 24-48 Hours $7.00 license number is 18 to 21 numeric positions, the DMV only displays 16 numeric digits on the physical DL 2. 9# 01 •'I 94K.11' • 24-48 Hours $8.00 1-12# There are 3 license formats. 1. 9 numeric • - o • 24-48 Hours $3.00 2. 3 alpha followed by 6 numeric characters 3. 1 alpha followed by 8 numeric characters Fy e "e. o 24-48 Hours $5.00 2A6# 10 characters in length, beginning with 1 letter followed by 8 digits. ® • ~� 1 Day $27.50 Prior to Jan. 1, 2007, the number was 9 �.' digits in length. Prior to July 2001, the number may have been the licensee's SSN o- • 3 Days $10.63 1-9# 2-3 Weeks YES $8.00 6-8# ' • 24-48 Hours $20.00 7#, "V"6# • ' • 24-48 Hours $7.25 9# • • 24-96 Hours $5.00 8A or SS# if the license was issued prior to June 30, 2005. 24-48 Hours $7.00 8#, 9# 24-48 Hours $6.50 8# 24-48 Hours $9.00 4-9# • 24-48 Hours $17.00 8 DIGITS, either all digits or 7 digits followed b "A" 9 Digits. Prior to July 2003, 24-48 Hours YES $7.00 the number is the same as the licensee's SS#. After that date, the number is any letter followed by eight digits. YES, Employer & Candidate • 24 Hours must certify $13.00 7A3#2DIGITS compliance with RCW 46.52.130 & 46.04.140 24-48 Hours $9.00 7 DIGITS • 24-48 Hours $7.00 1A13# • 24-48 Hours $5.00 10 Digits with hyphen in 7t' position * Alabama will only allow 3 years of information on a driver's report. *' Turnaround time is 24 hours after the receipt of the state -required release form. Prices and turnaround times are subject to change without notice due to changes in access requirements. EXHIBIT "A" 45 Accurate Background, Inc. - Confidential & Proprietary DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 9 EXHIBIT "A" ro N • a a a ro r E �6 0 ( c N N o CL ro c N - c m ° c ca N c0 C @ -O U C � O O O O CL ro � 4) c d) :E ro c a CU c a � CLE ro C 7 O O L N co ` LL1--U) It to m 'O Q jC, 7 II' (Tj C C C f-;ly1 O O C O O N 07 t/l N -O In N = c i U U O U O U O O y,. fn (!1 to� to (n � 11)T N O O N N C O N C O c O N N O 41) • ~ '4 C 7 C_ 7 7 N 7 7 7 -0 U 7 U U C 7 7 U -O O U O U O 'C U@ O U O U O U W c � O U C O U O U Q) c Q Q QZ� a Q Q C4 U Q U 01 1Q aU t4 O O O 0 0 0 0 0 0 O 0 0 0 0 0 0 O z Z Z Z z z Z Z Z z z z z z z z z Q ¢¢¢¢ a a a Q u� W W W W W ■i W W W W W W W W W D� W 0� W W W W W W fr W ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ O ❑ O ❑ ❑ ❑ ❑ ❑ ❑ O ❑ UJ (n L7 U_J UJLO (n L7 L7 Z 0 Z L7 L7 L7 Cn (n Cn Z Z w W W W Z Z Z Z Z Z Z Z Z Z W Z Z LLI Z Z Z Z Z Z Z W Z Z OO O 0 0 0 0 0 0 O❑ O 0c)0 0 0 0 0 0 O❑ 0 0 J J J J J J J J J -J (J) _J J 0 J J J J J J J U) J J -; LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL i O O v O O O 0 0 0 O D O O O O O O O O O O O O O Cl) Q Q` Q . Q Ln 'iO M Q O LO Q O O �- Q O Q N O Z Z Z Z 69 � LO 664 , 64 Z 69 � Z � (a Cl) Z ER Z 6M9 EF? • N N N N N N N w J) 0 0 0 N N O O O O O O O O O O ,n O O O O O O O O O • ■ _ _ _ _ = _ _ _ _ = Y =T- _ _ _ a:_ = N = IT V eY IT d' O O 1 � -' -T 'T � d � d' V ■ � N N N "zr0 rt d N d' ,zrch � 'V' N ' N C\I N N N N N N N N N t� � N N � N N N cq N N r N N N N N N N D ¢ oU F -a w z z a o a a s z w w ?� �_ C7 O z a w J C7 w y 0 Q R' °w = Z Q a� zQ i- Z r c s Z In G7 w o o w° Q a 1-1 o z o w a 2 z cn U) a s a o LL s Y Y EXHIBIT "A" ro N • a a a ro r E �6 0 ( c N N o CL ro c N - c m ° c ca N c0 C @ -O U C � O O O O CL ro � 4) c d) :E ro c a CU c a � CLE ro C 7 O O L N co ` LL1--U) It to m DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 EXHIBIT "A" a T (0 N '0 C U CL co N E 0 7 3 a 0 sU 7 N E a C 0 F- 0 O 'O CL Q a c rn N U w N N N 0 Q U U d 0 'C3 m N Mn a _ 2 a 0 L m .0 N C7 N 3 N 0 CL _ a� ca .O ca a P E H co i f - N N 0 N N O C U 1 U 'Q N 1 Tl Q. 1 -a cr _ cr LI � .N Q3 N _( a cu E N N j N cn C j a) U O N .� .�U U N N N U N U (6 4) 0 w N U O N U 6 N N O .. Q. C •� C C C C C C C J C N C C Cn N U 7 = _ _ = 7 7 U U = N = _ _0 0 0 0 0 0 O O O O O O @ U U U U U c U U U j v U @ U U z C) Q < QN QN:i� Q/ QNoNQ z/ Q/ _ "-.. _" � LL LL LL LL ,Qy LL LL LL LL LL LL LL LL LL LL LL LL �y LL LL lL / LL �Q/ LL 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z z z z QQ Q Q Q Q Q ¢ W W Q Q Q Q e ! W W W W W W W W W W W W W W W �[ W W W W W W W W W W W W W W W W W W W W w W " 0 0 0 0 J 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (_n C2 U2 In z CA (n (2 (A C2 T C2 (n C2 (2 (n LO (_n (n (n In (2 (n Zzz Z z z z z Z z z z z z z ZZZZZZZZ 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 J J J J J J J .J J _J J .J J J J .J J .J .J J J J .__I W W W W W W W W W W W W W W W W W W LLI W W W W LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL llj i 0 O O O O O O O O O Lq O O O O O O O O O O r¢ O LO Q Q\ LO Q Q Q Q O Q LO O C7 0 Q 0 M Q Q Q - -:-: Eg \ Z N K-) N fA \ Z Z (O 64 \ Z \ Z \ Z \ Z to \ Z N (fl N K3 N EA M EH \ Z M (fl Ge \ Z Z \ Z .'z L 0 L L L 0 L L L V L L [L L L L L _ = O U = :3_ O _ _ O _ O = O 7 O 7 O U = O _ O _ OO _ O OO p _ _ Y N _ _ _ = N -Y = T: M: 7- = N = -T 7 -d) -C 00 00 00 00 O coco (O 00 N 00 00 00 c0 � 00 co 00 ,t d rn 1 h 00 d d d V 4 4 d V � �i N CO 4 ? 4 4 4 ? 4 V V N N r N N N N N r N r- N V' N N N N N "t N N N Z z =0 o o z z -' Y z a a w 0 Y W � a 0 << w W 0 z n x v o s z � o z a CO W U) Q Ow C) z w= o S L- w zQX cn = O z= F 0 w w O w w w w 0 O Y O e w= W 0 O W W F-- >>> W a w z z z z z z z z O (L 0 U) t- I— EXHIBIT "A" a T (0 N '0 C U CL co N E 0 7 3 a 0 sU 7 N E a C 0 F- 0 O 'O CL Q a c rn N U w N N N 0 Q U U d 0 'C3 m N Mn a _ 2 a 0 L m .0 N C7 N 3 N 0 CL _ a� ca .O ca a P E H co DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ACCURATE(�,- Background, Inc., End User Agreement This End User Agreement ("AGREEMENT") effective , 2016 ("Effective Date") is made and entered into by Accurate Background, Inc., (its directors, officers, employees, affiliates, agents and subsidiaries) a California Corporation hereafter known as "ACCURATE" with its principal offices located at 7515 Irvine Center Drive, Irvine, California, 92618, and CITY OF ROUND ROCK, WILLIAMSON COUNTY, TEXAS (its employees, subsidiaries and anyone who is authorized by the company to conduct background screening for the company, hereafter known as "END USER") with its principal corporate offices located at 221 East Main Street, Round Rock, Texas 78664. WHEREAS, ACCURATE is a consumer reporting agency in the business of providing consumer reports, employment screening solutions, drug testing ("Services") and systems used to facilitate the request and retrieval of Services. WHEREAS, as it relates to the legal compliance required with this agreement, the term "Consumer Report" is defined as any written, oral, or other communication of any information by a consumer reporting agency, of which ACCURATE is one, bearing on a consumer's character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer's eligibility for employment purposes. WHEREAS, END USER desires to purchase the Services pursuant to the terms and conditions set forth in this Agreement and its Addendums. 1. END USER's Certification of Legal Compliance. END USER represents and warrants that it shall comply with all federal, state and local statutes, regulations and ordinances governing the use and distribution of data furnished by ACCURATE including, but not limited to, all provisions of the Fair Credit Reporting Act (15 USC s 1681 et seq.) State and Federal EEOC compliance, the Driver's Privacy Protection Act (18 USC § 2721 et seq.) (DPPA), and the Americans with Disabilities Act (42 USC § 12101 et seq.) and regulations promulgated thereunder. END USER accepts full responsibility for complying with all such laws and for using the information products it receives from ACCURATE in a legally acceptable fashion. END USER further accepts full responsibility for any and all consequences of use and/or dissemination of those products. 2. END USER's Certification of Fair Credit Reporting Act (FCRA) Permissible Purpose. END USER hereby certifies that all of its orders for information products from ACCURATE shall be made, and the resulting reports shall be used, for the following Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq., permissible purposes only: Section 604(a)(3)(B): for employment purposes including evaluating a consumer for employment, promotion, reassignment or retention as an employee, where the consumer has given prior written permission. END USER agrees to abide by the requirements listed below and enclosed in Exhibit A — Notices to Users of Consumer Reports, or as otherwise approved by the Consumer Financial Protection Bureau, and will provide a copy of Exhibit B — Summary of Your Rights Under the Fair Credit Reporting Act, or the most current version by the Government, to every applicant on which a background check is being ordered and/or as otherwise required by law. END USER certifies that it shall use the Consumer Reports for employment purposes only for a one-time use, and shall hold the report in strict confidence, and not disclose it to any third parties that are not involved in the employment decision. END USER shall take commercially reasonable efforts to ensure that such designated and authorized employees shall not attempt to obtain any Consumer Reports on themselves, associates, or any other person except in the exercise of their official duties. THE FCRA PROVIDES THAT ANY PERSON WHO KNOWINGLY AND WILLFULLY OBTAINS INFORMATION ON A CONSUMER FROM A CONSUMER REPORTING AGENCY UNDER FALSE PRETENSES SHALL BE FINED UNDER TITLE 18 OF THE UNITED STATES CODE OR IMPRISONED NOT MORE THAN TWO YEARS, OR BOTH. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 a. Use of Services for Employment Purposes END USER certifies that prior to obtaining or causing a Consumer Report and/or "Investigative Consumer Report" to be obtained for employment purposes, a clear and conspicuous disclosure, in a document consisting solely of the disclosure, will be made in writing to the consumer explaining that a consumer report and/or investigative consumer report may be obtained for employment purposes. This disclosure will satisfy all requirements identified in Sections 604(b)(2) and 606(a)(1) of the FCRA, as well as any applicable state or local laws. The consumer will have authorized, in writing, the obtaining of the report by END USER. END USER will maintain copies of all written authorizations and any information it receives from ACCURATE for a minimum of five (5) years from the date the report was received. If the END USER wants to deny the consumer employment, or otherwise take an adverse action, based in whole or in part, on the information or products provided by ACCURATE, END USER will provide the consumer prior to taking the adverse action: (1) a pre -adverse action notice, including, but not limited to, ACCURATE's contact information; (2) a copy of the report, and (3) a description, in writing, of the rights of the consumer entitled: "A Summary of Your Rights Under the Fair Credit Reporting Act;" (4) any state or industry specific notices or requirements. After the appropriate waiting period allowing the consumer time to dispute the information if so needed, END USER will issue to the consumer notice of the adverse action taken, including ACCURATE's contact information and the statutorily required notices identified in Section 615 of the Fair Credit Reporting Act. b. Investigative Consumer Reports In addition to the disclosure requirements identified above, if the consumer makes a written request within a reasonable amount of time, END USER will provide, in accordance with the FCRA: (1) information about whether an investigative consumer report has been requested; (2) if an investigative consumer report has been requested, written disclosure of the nature and scope of the investigation requested; and (3) ACCURATE's contact information, including complete address and toll-free telephone number. This information will be provided to the consumer no later than five (5) days after the request for such disclosure was received from the consumer or such report was first requested, whichever is the latter. c. International Criminal Record Searches If applicable, END USER represents and warrants that it shall comply with the applicable data privacy laws governing the transfer, storage and access of personal information including but not limited to the European Union Directive on Data Protection. END USER understands that searches of international background screening will be conducted through the services of a third -party independent contractor. Because of differences in foreign laws, language, and the manner in which foreign records are maintained and reported, ACCURATE cannot be either an insurer or a guarantor of the accuracy of the information reported. END USER therefore releases ACCURATE and its affiliated companies, officers, agents, employees, and independent contractors from any liability whatsoever in connection with erroneous information received as a result of an international background screening report. d. Additional Requirements for Motor Vehicle Reports (MVRs) and Driving Records If applicable, END USER hereby certifies that Motor Vehicle Reports and/or Driving Records (MVRs) shall only be ordered in strict compliance with the Driver Privacy Protection Act ("DPPA", at 18 U.S.C. § 2721 et seq.) and any related state laws. END USER further certifies that no MVRs shall be ordered without first obtaining the written consent of the consumer to obtain "driving records," evidence of which shall be transmitted to ACCURATE in the form of the consumer's signed release authorization form. END USER also certifies that it will use this information only in the normal course of business to obtain lawful information relating to the holder of a commercial driver's license or to verify information provided by an applicant or employee. END USER shall not transmit any data contained in the resulting MVR via the public internet, electronic mail or any other unsecured means. END USER shall not resell MVRs to any third party. Additionally, END USER will only request MVRs if the subject of the report is a direct applicant or employee of END USER. e. Additional Requirements for Use of Social Security Number Verification Service (SSNVS) If applicable, END USER represents and warrants that Social Security Number Verification Service (SSNVS) queries shall only be submitted and shall only be used in compliance with all relevant rules, laws, and regulations (including, but not limited to, the Social Security Number Verification EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Service Handbook, Social Security Administration regulations, and Internal Revenue Service regulations). The SSNVS handbook, listing certain requirements for use of SSNVS, may be found at hftp://www.ssa.gov/employer/ssnvshandbk/ssnvsHandbook.pdf. Without limiting the generality of the above, END USER understands that SSNVS queries (1) may only be submitted to ensure proper wage reporting for current or former employees; (2) may not be used for pre-screening purposes; (3) may not be used for any purpose other than to confirm proper wage reporting; and (4) may only be administered in a nondiscriminatory manner. END USER also understands that adverse action may not be taken against an employee based solely on receipt of a "no -match" SSNVS result. ACCURATE recommends that END USER consult legal counsel regarding the proper use of SSNVS. END USER understands that SSNVS queries will be conducted through the federal government's database. Because ACCURATE has no participation in the maintenance of the federal government's database, ACCURATE cannot be either an insurer or a guarantor of the accuracy of the information reported. END USER therefore releases ACCURATE and its affiliated companies, officers, agents, employees, and independent contractors from any liability whatsoever in connection with erroneous information received as a result of an SSNVS query unless as a result of ACCURATE's gross negligence or willful misconduct. f. Consent Based Social Security Number Verification (CBSV) If applicable, END USER represents and warrants that CBSV queries shall only be submitted and shall only be used in strict compliance with all relevant rules, laws, and regulations (including, but not limited to, the Social Security Administration (SSA) regulations and Consent Based Social Security Number Verification User Guide). Information on the CBSV, including certain requirements for the use of CBSV, may be found at hftp://www.ssa.gov/cbsv/ and hftp://www.socialsecurity.gov/cbsv/docs/CBSVUserGuide.pd . Without limiting the generality of the above, END USER understands that CBSV queries (1) are to verify the name and Social Security Number of the subject with the name in the SSA files; (2) do not verify identity, citizenship, employment eligibility nor does it interface with the Department of Homeland Security's Verification System; (3) does not satisfy DHS's 1-9 requirements; and (4) require END USER to provide a completed SSA -89 form. ACCURATE recommends that END USER consult legal counsel regarding the proper use of CBSV. END USER understands that CBSV queries will be conducted through the federal government's database. Because ACCURATE has no participation in the maintenance of the federal government's database, ACCURATE cannot be either an insurer or a guarantor of the accuracy of the information reported. END USER therefore releases ACCURATE and its affiliated companies, officers, agents, employees, and independent contractors from any liability whatsoever in connection with erroneous information received as a result of a CBSV query unless as a result of ACCURATE's gross negligence or willful misconduct. 3. ACCURATE Obligations. a. At all times ACCURATE will take reasonable measures to ensure industry standards in reporting and protecting confidential information. ACCURATE will comply with the applicable provisions of state and federal laws, including the Fair Credit Reporting Act (15 USC s 1681 et seq.) as required, in the assembly of the consumer reports. b. ACCURATE will at all times, exercise its efforts to deliver data to the END USER in an expeditious and efficient manner, but it shall have no obligation or liability to the END USER for any delay or failure under this Agreement for causes beyond ACCURATE's direct control. c. ACCURATE will: (i) perform all Services in a competent and workmanlike manner in accordance with industry standards; (ii) utilize sufficient personnel possessing the skills, experience and abilities to perform the Services; and (iii) assemble information from a variety of sources, including courts, employers, education institutions, databases maintained by consumer reporting agencies containing information from public records, other information repositories and third -party researchers. 4. Services. Notwithstanding anything herein to the contrary, the data sources which make up the services have been created and are maintained by, among others, various state and federal agencies which are not EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 under the control of ACCURATE. Therefore, ACCURATE cannot be a guarantor that the information provided from these sources is absolutely accurate or current. Responsibility for the accuracy and the currency of the data contained in such databases rests solely with the various state agencies and other contributors who create and maintain said data sources. Nevertheless, ACCURATE has in place procedures designed to respond promptly to claims of incorrect or inaccurate information in accordance with applicable law. END USER specifically waives any claim or claims against ACCURATE and ACCURATE data suppliers arising out of or related to the accuracy and currency of data contained in such data sources. 5. General Provisions. If END USER is permitted to request consumer reports for employment purposes via ACCURATE's website then, in addition to all other obligations, END USER agrees to abide by such additional reasonable conditions that may be imposed to utilize the website, provide all required certifications electronically, to maintain complete and accurate files containing all required consent, authorization and disclosure forms with regard to each consumer for whom a report has been requested, and maintain strict security procedures and controls to assure that its personnel are not able to use END USER's Internet access to obtain reports for improper, illegal or unauthorized purposes. In order to be compliant with various laws and requirements of ACCURATE's data providers, END USER agrees to allow ACCURATE to audit its documentation and records relating to the background requests, including but not limited to, the existence of properly executed Disclosure and Authorization Forms at any time, upon reasonable notice given and during normal business hours. Breaches of this Agreement and/or violations of applicable law discovered by ACCURATE may result in immediate suspension and/or termination of the account, legal action and/or referral to federal or state regulatory agencies. 6. Confidential Information. Neither party shall reveal, publish or otherwise disclose any Confidential Information to any third party without the prior written consent of the other party. "Confidential Information" means any and all proprietary or secret data; sales or pricing information relating to either party, its operations, employees, products or services; and, all information relating to any customer, potential customer, Agent, independent sales outlet, employee and/or applicant information. The Parties agree to keep this information confidential at all times during the term of this Agreement, and continuing for five (5) years after receipt of any Confidential Information. Notwithstanding anything to the contrary herein, in no event shall ACCURATE be required to destroy, erase or return any consumer reports or applicant data related thereto in ACCURATE's files, all of which ACCURATE shall maintain as a consumer reporting agency in strict accordance with all applicable federal, state, and local laws. "Confidential Information" shall not include information that: (a) is or becomes publicly available through no fault, default or breach of or by the receiving party; (b) was, prior to the time of disclosure to the receiving party, rightfully acquired by the receiving party from another without restriction or obligation of confidentiality; or (c) was, prior to the time of disclosure to the receiving party, independently developed by the receiving party. Notwithstanding anything to the contrary contained herein, if the receiving party becomes legally compelled to disclose any of the disclosing party's Confidential Information, then following notification to the disclosing party of such requirement, the receiving party shall be permitted to make such limited disclosure subject to any efforts by disclosing party to prevent, restrict and/or otherwise limit the disclosure of such Confidential Information. END USER agrees not to resell, lease, rent, sub -license, deliver, display or otherwise distribute to any third party any of the information products addressed herein, whether alone, in conjunction with END USER's own data, or otherwise, except as required by law. END USER agrees to abide by Addendum A —Access Security and Data Disposal Requirements and to have reasonable procedures for the fair and equitable use of background information and to secure the confidentiality of private information. END USER agrees to take precautionary measures to protect the security and dissemination of this information including, for example, restricting terminal access, and utilizing passwords to restrict access to terminal devices, and securing access to, dissemination and destruction of electronic and hard copy reports. 7. Billing and Payment. END USER shall pay ACCURATE Eight Thousand Nine Hundred Eighty -Five and No/100 Dollars ($8,985.00) per year as set forth on page five (5) of Exhibit "A." Invoices are issued on a mid -month billing cycle and are due net 30 (thirty days after the date of the invoice) in accordance with Chapter 2251, V.T.C.A., Texas Government Code. Accounts with outstanding balances 45 days from date of invoice may be placed on hold until the entire balance is EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 paid in full. Should an account be suspended for non-payment, no additional requests will be processed until the balance due is paid in full or arrangements have been made with ACCURATE's Accounts Receivable Department. Any account that remains inactive for a period of twelve (12) months will be deemed inactive and may be terminated by ACCURATE. 8. Warranties and Remedies. END USER understands that ACCURATE obtains the information reported in its information products from various third party sources "AS IS", and therefore is providing the information to END USER "AS IS". Additionally, a typical search scope is 7 years. ACCURATE makes no representation or warranty whatsoever, express or implied, including but not limited to, implied warranties of merchantability or fitness for particular purpose, or implied warranties arising from the course of dealing or a course of performance with respect to the accuracy, validity, or completeness or breadth and depth of any information products and/or consumer reports, that the information products will meet END USER's needs, or will be provided on an uninterrupted basis; ACCURATE expressly disclaims any and all such representations and warranties. ACCURATE will: (a) perform all Services in a competent and workmanlike manner in accordance with industry standards; (b) utilize sufficient personnel possessing the skills, experience and abilities to perform the Services; and (c) assemble information from a variety of sources, including courts, employers, education institutions, databases maintained by consumer reporting agencies containing information from public records, other information repositories and third -party researchers. 9. Indemnification. Neither party will be liable for any indirect, incidental, consequential, or special damages for loss of profits, whether incurred as a result of negligence or otherwise, even if the party has been advised of the possibility of such damages. Both parties shall indemnify, defend and hold harmless the other party from and against any and all claims, suits, proceedings, damages, costs, expenses (including, without limitation, reasonable attorneys' fees and court costs) brought or suffered by any third party arising or resulting from, or otherwise in connection with, any breach by the other party of any of its representations, warranties, or agreements in this Agreement or its gross negligence or willful misconduct. ACCURATE nevertheless agrees to be responsible for actual damages in third party claims directly resulting from ACCURATE's sole gross negligence in assembling the consumer report. ACCURATE does not guarantee END USER's compliance with all applicable laws in its use of reported information. END USER understands that any templates, compliance updates, education, best practices, recommendations, conversation or communication with ACCURATE are not to be considered a legal opinion. END USER agrees that it will consult with its own legal or other counsel regarding topics including, but not limited to: (1) overall screening program compliance; (2) their requirements under the Fair Credit Reporting Act; and (3) the use of background screening information, including but not limited to, the legality.of using or relying on reported information. Furthermore, legal restrictions associated with the use of information for employment purposes vary across jurisdictions and may be industry specific. ACCURATE will use reasonable measures to provide current state compliance of the background screening reports provided to END USER. Nonetheless, END USER will be responsible for knowing, understanding, applying, and interpreting any restrictions or interpretation thereof. Notwithstanding, ACCURATE will be responsible for applying the applicable laws to the assembly of the consumer report. ACCURATE will from time to time provide recommendations to END USER on the best practices, including but not limited to, the contents and thoroughness of background checks to be conducted. However, the decisions of components to be included in background checks are at the END USER'S discretion. END USER understands that ACCURATE's Risk Reduction TechnologyTM is provided solely as a convenience to END USER. ACCURATE may adjudicate consumer reports based on criteria established and provided by END USER ("Criteria"). ACCURATE makes no representations regarding the validity, legality or appropriateness of the Criteria. Adjudication services rendered by ACCURATE are purely clerical in nature and shall be performed by ACCURATE on behalf of the END USER. All employment-related decisions, including hiring, contracting and site -access decisions, are made solely by the END USER, not by ACCURATE. END USER shall ensure all statuses set to "Needs Further Review" will be appropriately changed within 30 (thirty) days. Based on the above, END USER shall indemnify, defend and hold harmless Accurate from and against any and all claims, suits, proceedings, damages, costs, expenses (including, without limitation, reasonable EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 attorneys' fees and court costs) brought or suffered by any third party arising or resulting from, or otherwise in connection with END USER's actions and decisions: • The scope and comprehensiveness of the background check contracted for and conducted on the behalf and at the direction of the END USER; • The Informational documents or END USER's forms; • END USER's violation of law, application of any law, or legal interpretation thereof; and • END USER's employment decisions, hiring criteria, and validity of adjudication statuses as related to the Risk Reduction TechnologyT"' 10. Term and Termination. This Agreement shall become effective upon approval and the execution by ACCURATE and END USER and shall continue in full force for thirty-six (36) months from the date of execution or until terminated by either ACCURATE or END USER upon at least ninety (30) days prior written notice of termination to the other. In addition to any and all other rights a party may have available according to law, if a party materially breaches this Agreement, or defaults by failing to perform any provision, term or condition of this Agreement, the other party may terminate the Agreement by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have thirty (30) days from the receipt of such notice to cure the default(s). Unless waived by party providing notice, the failure to cure the default(s) within such time period shall result in the automatic termination of this Agreement. 11. Force Majeure. END USER agrees that ACCURATE is not responsible for any events or circumstances beyond its control (e.g., including but not limited to war, riots, embargoes, strikes and/or Acts of God) that prevent ACCURATE from meeting its obligations under this Agreement. 12. Governing Law. This agreement shall be governed by, and construed and enforced in accordance with, the laws of the state of Texas. The courts of Williamson County, Texas will have exclusive jurisdiction over any and all disputes between the parties arising out of or relating to this agreement, the fulfillment of any Services or responsibilities describes herein, and any and all of the agreements, instruments and documents contemplated hereby. 13. Interpretation. This Agreement shall be construed as if it were jointly prepared. Both parties agree that this Agreement constitutes all conditions of service, present and future. Changes to these conditions may be made only by mutual written consent of an authorized representative of END USER and an officer of ACCURATE. The headings of each section shall have no effect upon the construction or interpretation of any part of this Agreement. 14. Effects of Agreement. This Agreement (which shall include all current and future exhibits hereto) embodies the entire understanding between ACCURATE and END USER with respect to the subject matter hereof and supersedes any and all prior understandings and agreements, oral or written relating thereto. 15. Assignment. Neither party shall assign this Agreement or any interest herein or allow the same to be assigned by operation of law or otherwise without the prior written consent of the other party. 16. No Waiver. No delay or omission by ACCURATE in exercising any right, power or remedy hereunder or otherwise afforded by contract, at law, in equity or by statute, shall constitute an acquiescence therein, impair any other right, power or remedy hereunder, or otherwise afforded by contract, at law in equity or by statute, or operate as a waiver of such right, power or remedy. 17. Severability. If any provision of this Agreement, or the application thereof to any person or circumstance, shall be held invalid or unenforceable under any applicable law, such invalidity or unenforceability shall not affect any other provision of this Agreement that can be given effect without the invalid or unenforceable provision, or the application of such provision to other persons or circumstances, and, to this end, the provisions hereof are severable. 18. Attorney's Fees. If an action shall be brought on account of any breach of or to enforce or interpret any of the terms, covenants or conditions of this Agreement, the prevailing party shall be entitled to recover from the other party, reasonable attorney's fees and court costs. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 19. Non -Solicitation. Each party acknowledges and agrees that the employees and consultants of the other party are a valuable asset to such other party and are difficult to replace. Accordingly, each party agrees that, during the term of this Agreement and for a period of two (2) years thereafter, it will not offer employment as an employee, independent contractor, or consultant to any employee, subcontractor or consultant of the other party. This shall not restrict one party from hiring any employee of the other who responds to regular employment solicitation efforts, such as newspaper advertisements, employment agencies, open house or job fair events, or widely distributed announcements of job openings, or who makes a direct inquiry as to employment with ACCURATE or END USER. 20. Notices. Any written notice by either party shall be delivered personally by messenger, private mail courier service, or sent by registered or certified mail, return receipt requested, postage prepaid to the addresses listed above. I have read and understand the above terms and conditions, and I hereby certify that I am authorized to execute this AGREEMENT on behalf of the company listed above. Further, I certify on behalf of such company, and agree for the company to the terms and conditions set forth in the AGREEMENT. I have read and understand the "Notice to Users of Consumer Reports" notice (Exhibit A), "Summary of Your Rights" notice (Exhibit B) will take all reasonable measures to enforce them within my facility. I certify that I will use any consumer reports ordered for no other purpose other than what is stated in the Permissible Purpose section on this application. I will not sell the consumer reports to any consumer or any other business directly or indirectly. FOR CITY OF ROUND ROCK, TEXAS FOR ACCURATE BACKGROUND, INC. Signature: Signature: Name: Title: Titl Date: Date: EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 End User Billing Application Company Name: Type of Business: Fed. Tax ID #: Street Address: City: Telephone: Company Type: ❑ Corporation ❑ Sole Proprietorship Contact Person: Contact Telephone: _ Contact Email Address: Company Website URL: Billina Information ACCURATE(p Background, Inc. L.S Years In Business: State: Zip: Fax:_ ❑ Partnership ❑ Other: Title: Billing Contact Person: Title: Telephone: Fax: Email: Billing Address (if different from above): City: State: Zip: EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Method of Payment Options — See details below: Option 1: ACH Payments Option 2: Credit Card Payments Option 3: Apply for Credit Terms / Invoicing ❑ Option 1 — ACH Payments ACCURATE'S Finance Department will submit ACH information directly to END USER. Printed Name of END USER: Title: END USER's Signature: Date: ❑ Option 2 — Credit Card Payment Name on Credit Card: Credit Card #: Expiration Date: Credit Card Billing Address (if different from above): City: State: Zip: Credit Card Payment Conditions and Terms — Card is charged at end of calendar month for all services incurred throughout the month. A three -percent (3%) credit card processing fee will be added. Terms of services, including terms of payment and charges for each order are agreed to be those specified on the face of each invoice. The END USER hereby agrees to pay all costs of collection or legal fees should such action be necessary due to non-payment. The above information is willingly supplied. All decisions with respect to the extension or continuation shall be in the sole discretion of the creditor. The creditor may terminate any credit availability within its sole discretion. I authorize Accurate Background, Inc. to charge my credit card each month for usage which is incurred for services requested by me or my representatives. Printed Name of END USER: Title: END USER's Sign EXHIBIT "B" Date: DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 ❑ Option 3 — Apply For Credit Terms/Invoicing (Accurate Background, Inc. will request a D&B Report on END USER Company to determine credit eligibility. You may also be asked to provide bank and trade references.) D&B Number Conditions - Terms Are Net 30 Days upon Credit Approval Terms of services, including terms of payment and charges for each order are agreed to be those specified on the face of each invoice. The END USER hereby agrees to pay all costs of collection or legal fees should such action be necessary due to non-payment. The enclosed information is willingly supplied and the creditor is authorized to contact the bank and trade references listed and attached in order to establish the creditworthiness of the above named company. If the applicant is not a corporation, the creditor is authorized to obtain credit reports on the proprietors, partners or principals, should credit availability be granted by the creditor. All decisions with respect to the extension or continuation shall be in the sole discretion of the creditor. The creditor may terminate any credit availability within its sole discretion. Printed Name of END USER: Title: END USER's Signature: Date: This Section for Accurate Background, Inc. Use Only: Date Received: AE: AM: Approved By: End User I.D.: Billing Cycle: Anticipated Usage: EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Addendum A - Access Security and Data Disposal Requirements In signing the Accurate Background, Inc. End User Agreement, you agree to follow these measures. Access Securitv Reauirements For the purposes of this Addendum, the term "Authorized User" means an END USER employee that the END USER has authorized to order and/or access the Service and who is trained on the END USER's obligations under this Agreement with respect to the ordering and use of the Service END USER will, with respect to handling Consumer Reports from ACCURATE: 1. Ensure that only Authorized User can order or have access to the Service. 2. Ensure that Authorized users do not order Consumer Reports for personal reasons or provide them to any third party except as permitted by this Agreement. 3. Ensure that all devices used by END USER to order or access the Services are placed in a secure location and accessible only by Authorized Users, and that such devices are secured when not in use through such means as screen locks, shutting power controls off, or other commercially reasonable security procedures. 4. Take all necessary measures to prevent unauthorized ordering of, or access to the Services by any person other than an Authorized User for permissible purposes, including, without limitation, limiting the knowledge of the usernames, user IDs, and any passwords END USER may use, to those individuals with a need to know, changing END USER'S passwords at least every ninety (90) days, or sooner if an Authorized User is no longer responsible for accessing the Service, or if END USER suspects an unauthorized person has learned the password, and using all security features in the software and hardware END USER uses to order or access the Services. 5. Service via any wireless communication device, including but not limited to, web enabled cell phones, interactive wireless pagers, personal digital assistants (PDAs), mobile data terminals, portable data terminals, and wireless enabled computers (laptops) are acceptable however they must be contained to company infrastructure and must meet security encryption standards for connectivity. 6. Not use personal computer hard drives or portable and/or removable data storage equipment or media (including but not limited to laptops, zip drives, tapes, disks, CDs, DVDs, software, and code) to store Consumer Reports. All printed Consumer Reports must be stored in a secure, locked container when not in use, and must be completely destroyed when no longer needed by cross -cut shredding machines (or other equally effective destruction method) such that the results are not readable or useable for any purpose. 7. If END USER electronically sends, transfers or ships any Consumer Reports, encrypt the Consumer Report using the following minimum standards, which standards may be modified from time to time by ACCURATE: Advanced Encryption Standard (AES), minimum 128 -bit key, encrypted algorithms. 8. Monitor compliance with the obligations of this Addendum, and immediately notify ACCURATE if END USER suspects or knows of any unauthorized access or attempt to access the Services, including, without limitation, a review of each ACCURATE invoice for the purpose of detecting any unauthorized activity. 9. Not ship hardware or software between locations or to third parties without deleting all ACCURATE usernames, user IDs, passwords, and any consumer information. 10. Inform Authorized Users that unauthorized access to Services may subject them to civil and criminal liability under the FCRA punishable by fines and imprisonment, Under Section 621 (a) (2) (A) of the FCRA, any person that violates any provisions of the FCRA may be liable for a civil penalty of not more than $2,500.00 per violation. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 11. Use commercially reasonable efforts as described in the next Section to assure data security when disposing of Consumer Reports or record obtained from ACCURATE. Such efforts must include the use of those procedures issued by the federal regulatory agency charged with oversight of END USER's activities (e.g. the Federal Trade Commission) applicable to the disposal of consumer information or records. Proper Disposal of Consumer Information As used herein, the term "Consumer Information" shall mean any record about an individual, whether in paper, electronic, or other form, that is a Consumer Report or is derived from a Consumer Report. Consumer Information also means a compilation of such records. Consumer Information does not include information that does not identify individuals, such as aggregate information or blind data. "Dispose," "disposing," or "disposal" means: (1) The discarding or abandonment of consumer information, or (2) The sale, donation, or transfer of any medium, including computer equipment, upon which consumer information is stored. 1. Standard. Any person who maintains Consumer Information for a business purpose must properly dispose of such information by taking reasonable measures to protect against unauthorized access to or use of the information in connection with its disposal. Examples. Reasonable measures to protect against unauthorized access to or use of Consumer Information in connection with its disposal include the following examples: a. Implementing and monitoring compliance with policies and procedures that require the burning, pulverizing, or shredding of papers containing Consumer Information so that the information cannot practicably be read or reconstructed. b. Implementing and monitoring compliance with policies and procedures that require the destruction or erasure of electronic media containing Consumer Information so that the information cannot practicably be read or reconstructed. c. After due diligence, entering into and monitoring compliance with a contract with another party engaged in the business of record destruction to dispose of material, specifically identified as Consumer Information, in a manner consistent with this rule. d. For persons who maintain Consumer Information through their provision of services directly to a person subject to this part, implementing and monitoring compliance with policies and procedures that protect against unauthorized or unintentional disposal of Consumer Information, and disposing of such information in accordance with examples (2)(a) and (b) of this section. 12 EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Exhibit A - Notice to Users of Consumer Reports All users of consumer reports must comply with all applicable regulations. Information about applicable regulations currently in effect can be found at the Consumer Financial Protection Bureau's website, www.consumerfinance.gov/learnmore. NOTICE TO USERS OF CONSUMER REPORTS: OBLIGATIONS OF USERS UNDER THE FCRA The Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681-1681y, requires that this notice be provided to inform users of consumer reports of their legal obligations. State law may impose additional requirements. The text of the FCRA is set forth in full at the Consumer Financial Protection Bureau's (CFPB) website at www.consumerfinance.gov/learnmore. At the end of this document is a list of United States Code citations for the FCRA. Other information about user duties is also available at the CFPB's website. Users must consult the relevant provisions of the FCRA for details about their obligations under the FCRA. The first section of this summary sets forth the responsibilities imposed by the FCRA on all users of consumer reports. The subsequent sections discuss the duties of users of reports that contain specific types of information, or that are used for certain purposes, and the legal consequences of violations. If you are a furnisher of information to a consumer reporting agency (CRA), you have additional obligations and will receive a separate notice from the CRA describing your duties as a furnisher. I. OBLIGATIONS OF ALL USERS OF CONSUMER REPORTS A. Users Must Have a Permissible Purpose Congress has limited the use of consumer reports to protect consumers' privacy. All users must have a permissible purpose under the FCRA to obtain a consumer report. Section 604 contains a list of the permissible purposes under the law. These are: • As ordered by a court or a federal grand jury subpoena. Section 604(a)(1) • As instructed by the consumer in writing. Section 604(a)(2) • For the extension of credit as a result of an application from a consumer, or the review or collection of a consumer's account. Section 604(a)(3)(A) • For employment purposes, including hiring and promotion decisions, where the consumer has given written permission. Sections 604(a)(3)(B) and 604(b) • For the underwriting of insurance as a result of an application from a consumer. Section 604(a)(3)(C) • When there is a legitimate business need, in connection with a business transaction that is initiated by the consumer. Section 604(a)(3)(F)(i) • To review a consumer's account to determine whether the consumer continues to meet the terms of the account. Section 604(a)(3)(F)(ii) • To determine a consumer's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant's financial responsibility or status. Section 604(a)(3)(D) • For use by a potential investor or servicer, or current insurer, in a valuation or assessment of the credit or prepayment risks associated with an existing credit obligation. Section 604(a)(3)(E) • For use by state and local officials in connection with the determination of child support payments, or modifications and enforcement thereof. Sections 604(a)(4) and 604(x)(5) In addition, creditors and insurers may obtain certain consumer report information for the purpose of making "prescreened" unsolicited offers of credit or insurance. Section 604(c). The particular obligations of users of "prescreened" information are described in Section VII below. B. Users Must Provide Certifications Section 604(f) prohibits any person from obtaining a consumer report from a consumer reporting agency (CRA) unless the person has certified to the CRA the permissible purpose(s) for which the report is being obtained and certifies that the report will not be used for any other purpose. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 C. Users Must Notify Consumers When Adverse Actions Are Taken The term "adverse action" is defined very broadly by Section 603. "Adverse actions" include all business, credit, and employment actions affecting consumers that can be considered to have a negative impact as defined by Section 603(k) of the FCRA — such as denying or canceling credit or insurance, or denying employment or promotion. No adverse action occurs in a credit transaction where the creditor makes a counteroffer that is accepted by the consumer. 1. Adverse Actions Based on Information Obtained From a CRA If a user takes any type of adverse action as defined by the FCRA that is based at least in part on information contained in a consumer report, Section 615(a) requires the user to notify the consumer. The notification may be done in writing, orally, or by electronic means. It must include the following: • The name, address, and telephone number of the CRA (including a toll-free telephone number, if it is a nationwide CRA) that provided the report. • A statement that the CRA did not make the adverse decision and is not able to explain why the decision was made. • A statement setting forth the consumer's right to obtain a free disclosure of the consumer's file from the CRA if the consumer makes a request within 60 days. • A statement setting forth the consumer's right to dispute directly with the CRA the accuracy or completeness of any information provided by the CRA. 2. Adverse Actions Based on Information Obtained From Third Parties Who Are Not Consumer Reporting Agencies If a person denies (or increases the charge for) credit for personal, family, or household purposes based either wholly or partly upon information from a person other than a CRA, and the information is the type of consumer information covered by the FCRA, Section 615(b)(1) requires that the user clearly and accurately disclose to the consumer his or her right to be told the nature of the information that was relied upon if the consumer makes a written request within 60 days of notification. The user must provide the disclosure within a reasonable period of time following the consumer's written request. 3. Adverse Actions Based on Information Obtained From Affiliates If a person takes an adverse action involving insurance, employment, or a credit transaction initiated by the consumer, based on information of the type covered by the FCRA, and this information was obtained from an entity affiliated with the user of the information by common ownership or control, Section 615(b)(2) requires the user to notify the consumer of the adverse action. The notice must inform the consumer that he or she may obtain a disclosure of the nature of the information relied upon by making a written request within 60 days of receiving the adverse action notice. If the consumer makes such a request, the user must disclose the nature of the information not later than 30 days after receiving the request. If consumer report information is shared among affiliates and then used for an adverse action, the user must make an adverse action disclosure as set forth in I.C.1 above. D. Users Have Obligations When Fraud and Active Duty Military Alerts are in Files When a consumer has placed a fraud alert, including one relating to identify theft, or an active duty military alert with a nationwide consumer reporting agency as defined in Section 603(p) and resellers, Section 605A(h) imposes limitations on users of reports obtained from the consumer reporting agency in certain circumstances, including the establishment of a new credit plan and the issuance of additional credit cards. For initial fraud alerts and active duty alerts, the user must have reasonable policies and procedures in place to form a belief that the user knows the identity of the applicant or contact the consumer at a telephone number specified by the consumer; in the case of extended fraud alerts, the user must contact the consumer in accordance with the contact information provided in the consumer's alert. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 E. Users Have Obligations When Notified of an Address Discreaanc Section 605(h) requires nationwide CRAs, as defined in Section 603(p), to notify users that request reports when the address for a consumer provided by the user in requesting the report is substantially different from the addresses in the consumer's file. When this occurs, users must comply with regulations specifying the procedures to be followed. Federal regulations are available at www.consumerfinance.gov/learnmore. F. Users Have Obligations When Disposing of Records Section 628 requires that all users of consumer report information have in place procedures to properly dispose of records containing this information. Federal regulations are available at www.consumerfinance.aov/learnmore. II. CREDITORS MUST MAKE ADDITIONAL DISCLOSURES If a person uses a consumer report in connection with an application for, or a grant, extension, or provision of, credit to a consumer on material terms that are materially less favorable than the most favorable terms available to a substantial proportion of consumers from or through that person, based in whole or in part on a consumer report, the person must provide a risk-based pricing notice to the consumer in accordance with regulations prescribed by the CFPB. Section 609(g) requires a disclosure by all persons that make or arrange loans secured by residential real property (one to four units) and that use credit scores. These persons must provide credit scores and other information about credit scores to applicants, including the disclosure set forth in Section 609(g)(1)(D) ("Notice to the Home Loan Applicant"). III. OBLIGATIONS OF USERS WHEN CONSUMER REPORTS ARE OBTAINED FOR EMPLOYMENT PURPOSES A. Employment Other Than in the Trucking Industry If the information from a CRA is used for employment purposes, the user has specific duties, which are set forth in Section 604(b) of the FCRA. The user must: • Make a clear and conspicuous written disclosure to the consumer before the report is obtained, in a document that consists solely of the disclosure, that a consumer report may be obtained. • Obtain from the consumer prior written authorization. Authorization to access reports during the term of employment may be obtained at the time of employment. • Certify to the CRA that the above steps have been followed, that the information being obtained will not be used in violation of any federal or state equal opportunity law or regulation, and that, if any adverse action is to be taken based on the consumer report, a copy of the report and a summary of the consumer's rights will be provided to the consumer. • Before taking an adverse action, the user must provide a copy of the report to the consumer as well as the summary of consumer's rights (The user should receive this summary from the CRA.) A Section 615(a) adverse action notice should be sent after the adverse action is taken. An adverse action notice also is required in employment situations if credit information (other than transactions and experience data) obtained from an affiliate is used to deny employment. Section 615(b)(2). The procedures for investigative consumer reports and employee misconduct investigations are set forth below. B. Ern0ovment in the Truckina Industry Special rules apply for truck drivers where the only interaction between the consumer and the potential employer is by mail, telephone, or computer. In this case, the consumer may provide consent orally or electronically, and an adverse action may be made orally, in writing, or electronically. The consumer may obtain a copy of any report relied upon by the trucking company by contacting the company. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 IV. OBLIGATIONS WHEN INVESTIGATIVE CONSUMER REPORTS ARE USED Investigative consumer reports are a special type of consumer report in which information about a consumer's character, general reputation, personal characteristics, and mode of living is obtained through personal interviews by an entity or person that is a consumer reporting agency. Consumers who are the subjects of such reports are given special rights under the FCRA. If a user intends to obtain an investigative consumer report, Section 606 requires the following: The user must disclose to the consumer that an investigative consumer report may be obtained. This must be done in a written disclosure that is mailed, or otherwise delivered, to the consumer at some time before or not later than three days after the date on which the report was first requested. The disclosure must include a statement informing the consumer of his or her right to request additional disclosures of the nature and scope of the investigation as described below, and the summary of consumer rights required by Section 609 of the FCRA. (The summary of consumer rights will be provided by the CRA that conducts the investigation.) The user must certify to the CRA that the disclosures set forth above have been made and that the user will make the disclosure described below. Upon the written request of a consumer made within a reasonable period of time after the disclosures required above, the user must make a complete disclosure of the nature and scope of the investigation. This must be made in a written statement that is mailed or otherwise delivered, to the consumer no later than five days after the date on which the request was received from the consumer or the report was first requested, whichever is later in time. V. SPECIAL PROCEDURES FOR EMPLOYMEE INVESTIGATIONS Section 603(x) provides special procedures for investigations of suspected misconduct by an employee or for compliance with Federal, state or local laws and regulations or the rules of a self-regulatory organization, and compliance with written policies of the employer. These investigations are not treated as consumer reports so long as the employer or its agent complies with the procedures set forth in Section 603(x), and a summary describing the nature and scope of the inquiry is made to the employee if an adverse action is taken based on the investigation. VI. OBLIGATIONS OF USERS OF MEDICAL INFORMATION Section 604(g) limits the use of medical information obtained from consumer reporting agencies (other than payment information that appears in a coded form that does not identify the medical provider). If the information is to be used for an insurance transaction, the consumer must give consent to the user of the report or the information must be coded. If the report is to be used for employment purposes — or in connection with a credit transaction (except as provided in regulations) the consumer must provide specific written consent and the medical information must be relevant. Any user who receives medical information shall not disclose the information to any other person (except where necessary to carry out the purpose for which the information was disclosed, or a permitted by statute, regulation, or order). VII. OBLIGATIONS OF USERS OF "PRESCREENED" LISTS The FCRA permits creditors and insurers to obtain limited consumer report information for use in connection with unsolicited offers of credit or insurance under certain circumstances. Sections 603(1), 604(c), 604(e), and 615(d). This practice is known as "prescreening" and typically involves obtaining from a CRA a list of consumers who meet certain preestablished criteria. If any person intends to use prescreened lists, that person must (1) before the offer is made, establish the criteria that will be relied upon to make the offer and to grant credit or insurance, and (2) maintain such criteria on file for a three-year period beginning on the date on which the offer is made to each consumer. In addition, any user must provide with each written solicitation a clear and conspicuous statement that: Information contained in a consumer's CRA file was used in connection with the transaction. The consumer received the offer because he or she satisfied the criteria for credit worthiness or insurability used to screen for the offer. Credit or insurance may not be extended if, after the consumer responds, it is determined that the consumer does not meet the criteria used for screening or any applicable criteria bearing on credit worthiness or insurability, or the consumer does not furnish required collateral. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 • The consumer may prohibit the use of information in his or her file in connection with future prescreened offers of credit or insurance by contacting the notification system established by the CRA that provided the report. The statement must include the address and toll-free telephone number of the appropriate notification system. In addition, the CFPB has established the format, type size, and manner of the disclosure required by Section 615(d), with which users must comply. The relevant regulation is 12 CFR 1022.54. VIII. OBLIGATIONS OF RESELLERS A. Disclosure and Certification Requirements Section 607(e) requires any person who obtains a consumer report for resale to take the following steps: Disclose the identity of the end-user to the source CRA. Identify to the source CRA each permissible purpose for which the report will be furnished to the end-user. Establish and follow reasonable procedures to ensure that reports are resold only for permissible purposes, including procedures to obtain: (1) the identify of all end-users; (2) certifications from all users of each purpose for which reports will be used; and (3) certifications that reports will not be used for any purpose other than the purpose(s) specified to the reseller. Resellers must make reasonable efforts to verify this information before selling the report. B. Reinvestiqations by Resellers Under Section 611(f), if a consumer disputes the accuracy or completeness of information in a report prepared by a reseller, the reseller must determine whether this is a result of an action or omission on its part and, if so, correct or delete the information. If not, the reseller must send the dispute to the source CRA for reinvestigation. When any CRA notifies the reseller of the results of an investigation, the reseller must immediately convey the information to the consumer. C. Fraud Alerts and Resellers Section 605A(f) requires resellers who receive fraud alerts or active duty alerts from another consumer reporting agency to include these in their reports. IX. LIABILITY FOR VIOLATIONS OF THE FCRA Failure to comply with the FCRA can result in state government or federal government enforcement actions, as well as private lawsuits. Sections 616, 617, and 621. In addition, any person who knowingly and willfully obtains a consumer report under false pretenses may face criminal prosecution. Section 619. 17 EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 The CFPB's website, www.consumerfinance.gov/learnmore, has more information about the FCRA, including publications for businesses and the full text of the FCRA. Citations for FCRA sections in the U.S. Code, 15 U.S.C. § 1681 et seq.: Section 602 15 U.S.C. 1681 Section 603 15 U.S.C. 1681a Section 604 15 U.S.C. 1681b Section 605 15 U.S.C. 1681 c Section 605A 15 U.S.C. 1681c -A Section 6058 15 U.S.C. 1681c-13 Section 606 15 U.S.C. 1681d Section 607 15 U.S.C. 1681e Section 608 15 U.S.C. 1681f Section 609 15 U.S.C. 1681g Section 610 15 U.S.C. 1681 h Section 611 15 U.S.C. 1681i Section 612 15 U.S.C. 1681j Section 613 15 U.S.C. 1681k Section 614 15 U.S.C. 16811 Section 615 15 U.S.C. 1681m Section 616 15 U.S.C. 1681 n Section 617 15 U.S.C. 16810 Section 618 15 U.S.C. 1681 p Section 619 15 U.S.C. 1681 q Section 620 15 U.S.C. 1681r Section 621 15 U.S.C. 1681s Section 622 15 U.S.C. 1681s-1 Section 623 15 U.S.C. 1681s-2 Section 624 15 U.S.C. 1681t Section 625 15 U.S.C. 1681u Section 626 15 U.S.C. 1681v Section 627 15 U.S.C. 1681w Section 628 15 U.S.C. 1681x Section 629 15 U.S.C. 1681y 18 EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Accurate Background, Inc. End User Agreement Exhibit B - A Summary of Your Rights Under the Fair Credit Reporting Act Para informacion en espanol, visite www. consumerfinance.gov/learnmore o escribe al Consumer Financial Protection Bureau, 1700 G Street N. W, Washington, DC 20552. A Summary of Your Rights Under the Fair Credit Reporting Act The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Here is a summary of your major rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552. • You must be told if information in your file has been used against you. Anyone who uses a credit report or another type of consumer report to deny your application for credit, insurance, or employment — or to take another adverse action against you — must tell you, and must give you the name, address, and phone number of the agency that provided the information. You have the right to know what is in your file. You may request and obtain all the information about you in the files of a consumer reporting agency (your "file disclosure"). You will be required to provide proper identification, which may include your Social Security number. In many cases, the disclosure will be free. You are entitled to a free file disclosure if: • a person has taken adverse action against you because of information in your credit report; • you are the victim of identity theft and place a fraud alert in your file; • your file contains inaccurate information as a result of fraud; • you are on public assistance; • you are unemployed but expect to apply for employment within 60 days. In addition, all consumers are entitled to one free disclosure every 12 months upon request from each nationwide credit bureau and from nationwide specialty consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. • You have the right to ask for a credit score. Credit scores are numerical summaries of your credit- worthiness based on information from credit bureaus. You may request a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans, but you will have to pay for it. In some mortgage transactions, you will receive credit score information for free from the mortgage lender. • You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous. See www.consumerfinance.gov/learnmore for an explanation of dispute procedures. • Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate. • Consumer reporting agencies may not report outdated negative information. In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old. • Access to your file is limited. A consumer reporting agency may provide information about you only to people with a valid need -- usually to consider an application with a creditor, insurer, employer, landlord, or other business. The FCRA specifies those with a valid need for access. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Accurate Background, Inc. End User Agreement • You must give your consent for reports to be provided to employers. A consumer reporting agency may not give out information about you to your employer, or a potential employer, without your written consent given to the employer. Written consent generally is not required in the trucking industry. For more information, go to www.consumerfinance.gov/learnmore. • You may limit "prescreened" offers of credit and insurance you get based on information in your credit report. Unsolicited "prescreened" offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address from the lists these offers are based on. You may opt out with the nationwide credit bureaus at 1-888-5-OPTOUT (1-888-567- 8688). • You may seek damages from violators. If a consumer reporting agency, or, in some cases, a user of consumer reports or a furnisher of information to a consumer reporting agency violates the FCRA, you may be able to sue in state or federal court. • Identity theft victims and active duty military personnel have additional rights. For more information, visit www.consumerfinance.aov/learnmore. EXHIBIT "B" DocuSign Envelope ID: 026C1202-2ACB-414C-8ED5-C7D84A2F0802 Accurate Background, Inc. End User Agreement States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law. For more information, contact your state or local consumer protection agency or your state Attorney General. For information about your federal rights, contact: TYPE OF BUSINESS: CONTACT: 1.a. Banks, savings associations, and credit unions with a. Consumer Financial Protection Bureau total assets of over $10 billion and their affiliates 1700 G. Street N.W. Washington, DC 20552 b. Such affiliates that are not banks, savings b. Federal Trade Commission: Consumer Response associations, or credit unions also should list, in addition Center — FCRA to the CFPB: Washington, DC 20580 877 382-4357 2. To the extent not included in item 1 above: a. National banks, federal savings associations, and a. Office of the Comptroller of the Currency federal branches and federal agencies of foreign banks Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 b. State member banks, branches and agencies of b. Federal Reserve Consumer Help Center foreign banks (other than federal branches, federal P.O. Box. 1200 agencies, and Insured State Branches of Foreign Minneapolis, MN 55480 Banks), commercial lending companies owned or controlled by foreign banks, and organizations operating under section 25 or 25A of the Federal Reserve Act c. Nonmember Insured Banks, Insured State Branches of c. FDIC Consumer Response Center Foreign Banks, and insured state savings associations 1100 Walnut Street, Box #11 Kansas City, MO 64106 d. Federal Credit Unions d. National Credit Union Administration Office of Consumer Protection (OCP) Division of Consumer Compliance and Outreach (DCCO) 1775 Duke Street Alexandria, VA 22314 3. Air carriers Asst. General Counsel for Aviation Enforcement & Proceedings Aviation Consumer Protection Division Department of Transportation 1200 New Jersey Avenue, S.E. Washington, DC 20423 4. Creditors Subject to the Surface Transportation Board Office of Proceedings, Surface Transportation Board Department of Transportation 395 E Street, S.W. Washington, DC 20423 5. Creditors Subject to the Packers and Stockyards Act, Nearest Packers and Stockyards 1921 Administration area supervisor 6. Small Business Investment Companies Associate Deputy Administrator for Capital Access United States Small Business Administration 409 Third Street, S.W., 8th Floor Washington, DC 20549 7. Brokers and Dealers Securities and Exchange Commission 100 F Street, N. E. Washington, DC 20549 8. Federal Land Banks, Federal Lank Bank Associations, Farm Credit Administration Federal Intermediate Credit Banks, and Production 1501 Farm Credit Drive Credit Associations McLean, VA 22102-5090 9. Retailers, Finance Companies, and All Other Creditors FTC Regional Office for region in which the creditor Not Listed Above operates or Federal Trade Commission: Consumer Response Center— FCRA Washington, DC 20580 877 382-4357 EXHIBIT "B" City of Round Rock ROUND ROCK rExAs Agenda Item Summary Agenda Number: Title: Consider executing an Agreement with Accurate Background, Inc. for employee background investigation services Type: City Manager Item Governing Body: City Manager Approval Agenda Date: 3/4/2016 Dept Director: Valerie Francois Cost: Indexes: Attachments: Department: Human Resources Department Text of Legislative File CM -2016-1058 Consider executing an Agreement with Accurate Background, Inc. for employee background investigation services This agreement is to provide a more extensive background check process than we are currently using. Accurate Background was selected utilizing the RFQ process. Staff recommends approval City of Round Rock Page 1 Printed on 31412016