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CM-13-07-108ROUND ROCK TEXAS ruxrou. nvaon PROsrERRY City of Round Rock Agenda Item Summary Agenda Number: Title: Consider executing a Pro Edition Order Confirmation from PublicStuff, Inc. for a mobile citizen request service. Type: City Manager Item Governing Body: City Manager Approval Agenda Date: 7/19/2013 Dept Director: Brooks Bennett, Chief Information Officer Cost: $14,750.00 Indexes: General Self -Financed Construction Attachments: CAF_PublicStuff050613.pdf, Pro_Edition_Order_Confirmation_&_Agreement_071013.pdf Text of Legislative File CM -13-07-108 PublicStuff is a citizen request management system that will integrate with other City of Round Rock enterprise systems. Citizens can input and track information both online and using a modern smartphone. PublicStuff also provides the city with a mobile application development framework that will allow us to deploy "widgets" into an application that can be downloaded on a user's iPhone or Android smarthpone. An example of a widget would be a tool to allow residents to more easily track their next recycling day. A tool such as the recycling tracker can be built using the skills of our existing staff. PublicStuff will give us the ability to: - Allow citizens to request and track services on their mobile devices and the web - Offer the City a mobile application development framework - Serve as a purpose-built interface for a call operator to input information taken over the phone City of Round Rock Page 1 Printed on 7/18/2013 CONTRACT APPROVAL FORM FOR CITY MANAGER ACTION Required for Submission of Specific City Manager Items Department Name: Information Technology and Communications Project Mgr/Resource: Brooks Bennett, CIO City Manager Approval CMA Wording Project Name: Implementation of Pro Edition Platform Solution Contractor/Vendor: PublicStuff, Inc. Consider executing a Pro Edition Order Confirmation from PublicStuff, Inc. for a mobile citizen request service. Approval pEmployee EE Bowden • Date May 6, 2013 Notes/Comments PUBLICSTUFF Date 7/10/2013 Pro Edition Order Confirmation General Information Client Name City of Round Rock, TX Client Contact Brooks Bennett CIO Client Contact Email bbennett@roundrocktexas.gov Accounts Payable Information Accounts payable contact will receive invoice via email. AP Contact AP Address aYcx0)45 nnett CSO S�,t 2t a a t Et 1�a►vt rotund?cc.-Vi -TX- -1 holo' -i Term End AP Contact Email b O en net c P rotA-narOC‘Vexcth ov Agreement Term -3 years Term Start August 1St 2013 Term End July 30th 2016 PublicStuff, Inc. 214 W 29th Street, Room 205, New York, NY 10001 1 email: sales@publicstuff.com 1 phone: (347) 442-7227 CM- ,3..o --t- Boa 10 PUBLICSTUFF Terms and Conditions for PublicStuff Services THESE TERMS AND CONDITIONS FOR SERVICES ("AGREEMENT") AND ONE OR MORE WRITTEN ORDERS ("ORDER SCHEDULES") GOVERN USE OF OUR SERVICES. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A MUNICIPALITY OR OTHER LEGAL OR GOVERNMENTAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES. YOU ARE ENTERING INTO THIS AGREEMENT WITH PUBLICSTUFF INC., A DELAWARE CORPORATION ("PUBLICSTUFF", "WE", "US" OR "OURS"). PublicStuff provides a tool that You can use to understand issues surfaced by users of the PublicStuff applications in respect of Your city, municipality, facility, complex, building or campus. By subscribing to the PublicStuff Service, PublicStuff allows You to interact directly with individuals in Your location by providing such individuals with tools and applications to report issues, concerns or problems to You for efficient resolution. The PublicStuff Services are made available to You through a password -protected hosted interface and dashboard provided by PublicStuff. This Agreement was last updated on February 27, 2013. This Agreement and the applicable Order Schedules (incorporated herein by reference) are effective between You and PublicStuff as of the date that You accept these Terms and Conditions. 1. DEFINITIONS "Implementation Services" means services provided to You to integrate and implement the PublicStuff Services, as may be mutually agreed upon by the parties. "Platform" means all ideas, concepts, inventions, systems, platforms, software, dashboards, interfaces, tools, utilities, templates, forms, techniques, methods, processes, algorithms, knowhow, trade secrets and other technologies, implementations and information that are used by PublicStuff in providing the PublicStuff Services. "PublicStuff Data" means all data and information created, received, processed or provided by PublicStuff in performing the PublicStuff Services, or that result from performance of the PublicStuff Services. "PublicStuff Services" means, collectively, the interface and dashboard hosted by PublicStuff and provided to You from time to time, the PublicStuff Data, the Platform, the Implementation Services and the documentation. The PublicStuff Services include any change, improvement, extension or other new version thereof that is developed or otherwise made available to You. "Third -Party Applications" means online, Web -based applications and offline software products that are provided by third parties, interoperate with the PublicStuff Services, and are identified as third -party applications. "User Guide" means the online user guide for the Services, accessible via login at accounts.publicstuff.com as updated from time to time. "Users" means individuals who are authorized by You to use the PublicStuff Services and who have been supplied user identifications and passwords by You (or by Us at Your request). Users may include but are not limited to Your employees, consultants, contractors and agents. "You" or "Your" means the Municipality or other legal or governmental entity for which you are accepting this Agreement. "Your Data" means all electronic data or information submitted by You to the PublicStuff Services. 2. PUBLICSTUFF SERVICES 2.1 Order Schedules. These Terms and Conditions will be implemented through one or more written orders that reference this Agreement and contain such other information as Your contact information, the PublicStuff Services to be accessed, any third -party applications to be accessed, subscription fees, implementation services, the term and agreed-upon termination provisions. Any change to the terms of this Agreement within an Order Schedule will apply only to the PublicStuff Service described therein. PublicStuff may provide the PublicStuff Services directly, or indirectly using contractors or other third party vendors or service providers. PublicStuff agrees that it shall be fully responsible for performance of PublicStuff Services for You by any such third party contractors, vendors or service providers. 2.2 PublicStuff Services. Subject to these terms and conditions and the Order Schedules, PublicStuff will use commercially reasonable efforts to operate and host the Platform in connection with making the PublicStuff Services available to Customer in accordance with the service levels which can be accessed on our website at http://www.publicstuff.com/terms as amended, from time to time. PublicStuff reserves the right to modify the PublicStuff Services (in whole or in part) at any time, provided that PublicStuff will not materially reduce the functionality of the PublicStuff Services. 2.3 Analytics. PublicStuff hereby grants You all necessary rights to access and analyze PublicStuff Data, solely via the PublicStuff Services during the term defined in the applicable Order Schedule. 2.4 Third -Party Products and Services. PublicStuff may offer Third -Party Applications for sale under Order Schedules. Any other acquisition by You of Third -Party Applications, and any exchange of data between You and any third -party provider, is solely between You and the applicable third -party provider. PublicStuff does not warrant or support third -party products or services, except as specified in an Order Schedule. No purchase of third -party products or services is required to use the PublicStuff Services. 2.5 Third -Party Applications and Customer Content. If You install or enable Third - Party Applications for use with the PublicStuff Services, You acknowledges that PublicStuff may allow providers of those Third -Party Applications to access Your content as required for the interoperation of such Third -Party Applications with the PublicStuff Services. PublicStuff shall not be responsible for any disclosure, modification or deletion of Your content resulting from any such access by Third -Party Application providers. 2.6 Availability of Third Party Applications. PublicStuff Service features that interoperate with Third Party Applications depend on the continuing availability of such Third Party Applications. If such Third Party Applications cease to be available on reasonable terms for inclusion in the PublicStuff Services, PublicStuff may cease providing such Third Party Applications without entitling You to any refund, credit, or other compensation. 2.7 Support. PublicStuff will use commercially reasonable efforts to provide You with the necessary technical support and updates for the PublicStuff Services. 2.8 Limitations. PublicStuff will not be responsible or liable for any failure in the PublicStuff Services resulting from or attributable to (a) usage in excess of the usage for which You have ordered pursuant to an applicable Order Schedule, (b) failures in any telecommunications, network or other service or equipment that are not within PublicStuff s reasonable control, (c) Your negligence, acts or omissions, (d) any force majeure or other cause beyond PublicStuffs reasonable control, or (e) unauthorized access, breach of firewalls or other hacking by third parties, except to the extent such access, breach or hacking is caused by PublicStuff s negligence or willful misconduct. 2.9 Privacy. PublicStuff shall collect, process and store personally identifiable information in accordance with PublicStuff s privacy policy located at http://www.publicstuff.com/privacy. 2.10 User Subscriptions. Unless otherwise specified in the applicable Order Confirmation, (i) Services are purchased as User subscriptions and may be accessed by no more than the specified number of Users, (ii) additional User subscriptions may be added during the applicable subscription term at the same pricing as that for the pre-existing subscriptions thereunder, prorated for the remainder of the subscription term in effect at the time the additional User subscriptions are added, and (iii) the added User subscriptions shall terminate on the same date as the pre-existing subscriptions. User subscriptions are for designated Users only and cannot be shared or used by more than one User but may be reassigned to new Users replacing former Users. 3. FEES AND PAYMENTS 3.1 Fees. You agree to pay PublicStuff all fees and expenses in the amounts and at the times specified in the applicable Order Schedule. 3.2 Payment Terms. Unless specified otherwise or subject to a good faith dispute, all amounts due hereunder shall be paid in full (without deduction, set-off or counterclaim) within 45 days after Your receipt of invoice in US dollars at PublicStuffs address or to an account specified by PublicStuff. 3.3 Overdue Charges. If any charges are not received from You by the due date, then at Our discretion, (a) such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) We may condition future subscription renewals and Order Confirmations on payment terms shorter than those specified above. 3.4 Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our services is 30 or more days overdue, We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full. 4. PROPRIETARY RIGHTS 3.1 PublicStuff Services. Except for the limited rights and licenses expressly granted to You hereunder, no other license is granted, no other use is permitted and PublicStuff (and its licensors) shall retain all rights, title and interests (including all intellectual property and proprietary rights) in and to the PublicStuff Services. 3.2 Customer Content. You shall own all rights in all content and data created or provided by You, subject to the rights and licenses granted herein. During the term of this Agreement, You hereby grant PublicStuff and its successors a worldwide royalty -free, nonexclusive, sublicensable right and license to exploit and use Your content in connection with the provision or exploitation of the PublicStuff Services. 3.3 Restrictions. Except as expressly permitted in this Agreement, You shall not directly or indirectly (a) use any of PublicStuff s Confidential Information (as defined herein) to create any service, software, documentation or data that is similar to any aspect of the PublicStuff Services, provided that the foregoing does not prohibit independent development of similar functionality by You or third parties, (b) disassemble, decompile, reverse engineer or use any other means to attempt to discover any source code of the Platform, or the underlying ideas, algorithms or trade secrets therein, (c) encumber, sublicense, transfer, rent, lease, time-share or use the PublicStuff Services in any service bureau arrangement or otherwise for the benefit of any third party, (d) copy, distribute, manufacture, adapt, create derivative works of, translate, localize, port or otherwise modify any aspect of the PublicStuff Services, (e) use or allow the transmission, transfer, export, re-export or other transfer of any product, technology or information it obtains or learns pursuant to this Agreement (or any direct product thereof) in violation of any export control or other laws and regulations of the United States or any other relevant jurisdiction or (f) permit any third party to engage in any of the foregoing proscribed acts. 5. CONFIDENTIALITY Each party agrees that the business, technical and financial information, that is designated in writing as confidential, or is disclosed in a manner that a reasonable person would understand the confidentiality of the information disclosed, shall be the confidential property of the disclosing party and its licensors ("Confidential Information"). Confidential Information does not include information that (a) is previously rightfully known to the receiving party without restriction on disclosure, (b) is or becomes known to the general public, through no act or omission on the part of the receiving party, (c) is disclosed to the receiving party by a third party without breach of any separate nondisclosure obligation, or (d) is independently developed by the receiving party. Except as expressly and unambiguously allowed herein, the receiving party will hold in confidence and not use or disclose any Confidential Information and shall similarly bind its employees, consultants, and independent contractors. Upon the expiration or termination of this Agreement, all of the Confidential Information (including any copies) will be returned to the disclosing party, and receiving party will make no further use of such materials. If required by law, the receiving party may disclose Confidential Information of the disclosing party, but will give adequate prior notice of such disclosure to the disclosing party to permit the disclosing party to intervene and to request protective orders or other confidential treatment therefor. 6. LIMITED WARRANTY AND DISCLAIMERS 6.1 General. Each party represents and warrants that: (a) it is a duly organized and validly existing under the laws of the jurisdiction in which it is organized; (b) it has full power and authority, and has obtained all approvals, permissions and consents necessary, to enter into this Agreement and to perform its obligations hereunder; (c) this Agreement is legally binding upon it and enforceable in accordance with its terms; and (d) the execution, delivery and performance of this Agreement does not and will not conflict with any agreement, instrument, judgment or understanding, oral or written, to which it is a party or by which it may be bound. 6.2 PublicStuff. PublicStuff warrants to Customer that (i) the PublicStuff Services will be provided in a professional and workmanlike manner; (ii) the PublicStuff Services will perform in accordance with the documentation in all material respects; (iii) the PublicStuff Services as delivered by PublicStuff do not contain any Trojan horses, worms, or undocumented disabling devices; and (iv) PublicStuff scans the PublicStuff Services and the hosted environment for known viruses using industry standard virus detection techniques. 6.3 Disclaimers. PUBLICSTUFF DOES NOT WARRANT THAT THE PUBLICSTUFF SERVICES WILL MEET YOUR REQUIREMENTS OR RESULT IN ANY OUTCOME, OR THAT THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR -FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, PUBLICSTUFF HEREBY DISCLAIMS (FOR ITSELF AND ITS SUPPLIERS) ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE PUBLICSTUFF SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, QUIET ENJOYMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. 7. INDEMNIFICATION 7.1 Infringement. Except as provided below, PublicStuff agrees to (a) defend You against any claim by a third party that the PublicStuff Service infringes a valid US patent (issued as of the Effective Date), or any copyright or trade secret, of such third party and (b) indemnify You for settlement amounts or damages, liabilities, costs and expenses (including reasonable attorneys' fees) awarded and arising out of such claim. If any PublicStuff Service becomes or, in PublicStuffs opinion, is likely to become the subject of any injunction preventing its use as contemplated herein, PublicStuff may, at its option (i) obtain for You the right to continue using the PublicStuff Service or (ii) replace or modify the PublicStuff Service so that it becomes noninfringing without substantially compromising its principal functions. If (i) and (ii) are not reasonably available to PublicStuff then it may (iii) terminate this Agreement upon written notice to You and refund to You any PublicStuff Service fees that were pre -paid for the then current term, pro -rated for the remainder thereof. 7.2 Exclusions. PublicStuff shall have no liability or obligation hereunder with respect to any claim based upon (a) use of any PublicStuff Service in an application or environment or on a platform or with devices for which it was not designed or contemplated, (b) modifications, alterations, combinations or enhancements of the PublicStuff Service not created by or for PublicStuff (c) any of your content, (d) any portion of the PublicStuff Service that implements Your requirements, (e) Your continuing allegedly infringing activity after being notified thereof or its continuing use of any version after being provided modifications that would have avoided the alleged infringement or (f) any intellectual property right in which You or any of its affiliates has an interest. 7.3 Procedures. Any claim for indemnification hereunder requires that (a) the indemnified party provides prompt written notice of the claim and reasonable cooperation, information, and assistance in connection therewith, and (b) the indemnifying party shall have sole control and authority to defend, settle or compromise such claim. The indemnifying party shall not make any settlement that requires a materially adverse act or admission by the indemnified party without the indemnified party's written consent (such consent not to be unreasonably delayed, conditioned or withheld). The indemnifying party shall not be liable for any settlement made without its prior written consent. 7.4 Entire Liability. The foregoing states the entire liability of PublicStuff and Your exclusive remedy, with respect to any actual or alleged violation of intellectual property rights by the PublicStuff Services, any part thereof or its use or operation. 8. LIMITATION OF LIABILITY EXCEPT FOR ANY BREACH OF SECTION 5 (CONFIDENTIALITY), INDEMNIFICATION OBLIGATIONS PURSUANT TO SECTION 7 OR A PARTY"S GROSS NEGLIGENCE OR WILFULL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY BE LIABLE CONCERNING THE SUBJECT MATTER OF THESE TERMS AND CONDTIONS OR ANY ORDER SCHEDULE, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHEREWISE), FOR ANY (A) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (B) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS AND GOODWILL OR (C) DAMAGES IN THE AGGREGATE, IN EXCESS OF THE AMOUNT PAID TO IT (IN THE CASE OF PUBLICSTUFF) OR PAID AND PAYABLE BY IT (IN THE CASE OF YOU) HEREUNDER DURING THE PREVIOUS 12 MONTHS, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 9. TERM AND TERMINATION 9.1 Term. These Terms and Conditions and each applicable Order Schedule shall commence upon your acceptance of the Terms and Conditions and each Order Schedule and shall continue in effect until terminated in accordance with the Order Schedule. 9.2 Termination. This Agreement may be terminated (in whole, or in respect of any Order Schedule) by a party (a) if the other party materially breaches a provision of these Terms and Conditions or the applicable Order Schedule and fails to cure such breach within 30 days (10 days in the case of non-payment) after receiving written notice of such breach from the nonbreaching party or (b) as otherwise set forth in the Order Schedule. 9.3 Effects of Termination. Upon any expiration or termination of any Order Schedule or the termination of these Terms and Conditions, all corresponding rights, obligations and licenses of the parties shall cease, except that (a) all obligations that accrued prior to the effective date of termination (including without limitation, all payment obligations) shall survive and (b) the provisions of Sections 3 (Fees and Payments), 4 (Proprietary Rights), 5 (Confidentiality), 6 (Limited Warranty and Disclaimers), 7 (Indemnification), 8 (Limitation of Liability), 10 (General Provisions) and this Section 9.3 shall survive. 10. GENERAL PROVISIONS 10.1 Entire Agreement. These Terms and Conditions (including the Order Schedules) constitutes the entire agreement, and supersedes all prior negotiations, understandings or agreements (oral or written), between the parties regarding the subject matter of these Terms and Conditions (and all past dealing or industry custom). Any inconsistent or additional terms on any related writing or similar form, even if signed by the parties hereafter, shall have no effect under these Terms & Conditions. PublicStuff reserves the right to change these Terms and Conditions from time to time upon written notice to You. The failure of either party to enforce its rights under these Terms and Conditions at any time for any period will not be construed as a waiver of such rights, and the exercise of one right or remedy will not be deemed a waiver of any other right or remedy. If any provision of these Terms and Conditions is determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect and enforceable. 10.2 Prevailing Party. In any action or proceeding to enforce these Terms and Conditions, the prevailing party will be entitled to recover from the other party its costs and expenses (including reasonable attorneys' fees) incurred in connection with such action or proceeding and enforcing any judgment or order obtained. 10.3 Remedies. Except as specifically provided otherwise herein, each right and remedy in these Terms and Conditions is in addition to any other right or remedy, at law or in equity. Each party agrees that, in the event of any breach or threatened breach of Section 4 or 5, the nonbreaching party will suffer irreparable damage for which it will have no adequate remedy at law. Accordingly, the non -breaching party shall be entitled to injunctive and other equitable remedies to prevent or restrain such breach or threatened breach, without the necessity of posting any bond. 10.4 Notices. All notices under these Terms and Conditions will be in writing, in English and delivered to the parties at their respective addresses stated herein or at such other address designated by written notice. Notices will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile; the day after being sent, if sent for next day delivery by recognized overnight delivery service; or upon receipt, if sent by certified or registered mail, return receipt requested. 10.5 Force Majeure. In the event that either party is prevented from performing, or is unable to perform, any of its obligations under these Terms and Conditions and Order Schedule(s) (except payment obligations) due to any cause beyond its reasonable control, the affected party shall give written notice thereof to the other party and its performance shall be extended for the period of delay or inability to perform due to such occurrence. 10.6 Publicity. Neither party shall use the other party's trademarks, trade names or make any public statements concerning the relationship between the parties without the other party's prior written consent, which will not be unreasonably withheld, conditioned or delayed. Notwithstanding the foregoing, You hereby grant to PublicStuff the right to use, reproduce and publish, Your name, trademarks, service marks, brand names and brand marks in connection with advertising, marketing and sales. 10.7 Assignment. These Terms and Conditions and the rights and obligations hereunder may not be assigned, in whole or in part, by either party without the other party's written consent, not to be unreasonably withheld, conditioned or delayed. However, without consent, either party may assign their rights and obligations hereunder to any successor to all or substantially all of its business (whether by sale of assets or equity, merger, consolidation or otherwise). These Terms and Conditions shall be binding upon, and inure to the benefit of, the successors, representatives and permitted assigns of the parties hereto. 10.8 Independent Contractors. The parties shall be independent contractors, and nothing herein will constitute either party as the employer, employee, agent or representative of the other party, or both parties as joint venturers or partners for any purpose. 10.9 Anti -Corruption. You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with these Terms and Conditions. If You learn of any violation of the above restriction, You agree to contact us immediately. Description of Services PublicStuff, Inc. ("PublicStuff') will provide Client with access to PublicStuffs citizen engagement & workflow management suite (the "Services"), which includes the following: • Custom branded smartphone applications • Public -facing web portal • Cloud -based CRM and administrative dashboard Staff User Accounts Unlimited Mobile Application City branded in -app store application for iOS, Android, Blackberry and Windows Phone with Unlimited Widgets Mapping Features Google (standard) and ESRI (enhanced) API & Integration Support Yes Voice & SMS Features Phone & Text #'s Reporting Enhanced reporting with analytics System Configuration Remote, account manager assisted Training Remote, account manager assisted Account Support Account Management support is available Monday through Friday between 9:OOam and 6:OOpm EST, excluding holidays. PublicStuff, Inc. 214 W 29th Street, Room 205, New York, NY 10001 I email: sales@publicstuff.com I phone: (347)442-7227 Products & Pricing Conditions Product Billing Frequency Price Round Rock Price PublicStuff Pro CRM with Mobile apps 3 years paid upfront $22,000 $14,750 Microsoft Active Directory Integration yearly $1,000 No charge Products & Services If billing frequency for any product or service above is Annual or any other period of time, the price shown for that item is the amount to be billed at each billing interval during the Agreement Term. Purchase Order Information Is a purchase order (PO) required for the purchase or payment of the products on this order form? 0 No 0 Yes If yes, please complete the following: PO Number PO Amount Payment Acceptance & Authorization This Order Schedule ("OS") is entered into between Client and PublicStuff. Client accepts and agrees to adhere to the Terms and Conditions for PublicStuff Services hereby incorporated by reference and available at: http://www.publicstuff.com/terms which, together with this OS will be referenced as the "Agreement." This Agreement between PublicStuff, Inc. 214 W 29th Street, Room 205, New York, NY 10001 1 email: sales@publicstuff.com 1 phone: (347) 442-7227 Client and PublicStuff, which Client hereby acknowledges and accepts, constitutes the entire agreement between PublicStuff and Client governing the Services referenced above. Client represents that its signatory below has the authority to bind Client to the terms of this Agreement. The terms of this Agreement are Confidential Information. PublicStuff, Inc Client: By: .„,e0:,,,, _,e_z_.e By „,—..---_,...,,,....- -oile iiip Printed Name: Lily Liu Printed Name: St -eve t o Title: CEO Title j]t\J ikAck_ncxger Date: Date:�� PublicStuff, Inc. 214 W 29th Street, Room 205, New York, NY 10001 1 email: sales@publicstuff.com 1 phone: (347) 442-7227 Exhibit A Project Statement of Work A. General Information Company: Project Title: B. Scope City of Round Rock, TX Implementation of PublicStuff Pro Platform Solution This Statement of Work (SOW) defines the effort required for the implementation of the PublicStuff Premium Platform under the anticipated contract. The work will be deemed successful if the tasks defined herein are completed successfully within agreed upon timeline and budget. 1. City project team provides portal branding information. 2. City project team provides data fields, required reports and functionality requirements for the web application. 3. PublicStuff creates a branded portal. 4. PublicStuff provides API documentation for City to do integrations with legacy systems and to create widgets. 5. PublicStuff provides access to the test site. 6. Project Milestone meeting is facilitated — application requirements and project status is reviewed. 7. City project team tests the functions of the web application and reports. 8. City project team tests web access security and user logon functions. 9. City project team documents any critical path function items or accepts the functionality of the web application. 10. City project team tests system integrations. 11. PublicStuff provides training. 12. City project team provides "train the trainer" training. 13. Project kick-off. 14. User feedback is reviewed — `glitches' are corrected — Project Acceptance is facilitated. C. Background PublicStuff Pro Platform will allow for modernized technology, improved efficiency, detailed issue management and public collaboration, all within a secure web environment. 1. Public submits requests through the web portal, branded mobile applications, texting, emails, social media and 1-888 IVR system. 2. The request is received by designated City staff via an email notification. 3. City staff accesses the portal to update the request information. 4. The public is notified of updates to their requests. 5. Management reports provide request status and efficiency information. 1 D. Project Purpose Business Need PublicStuff Pro Portal implementation is driven by: • The need for integrated services delivery • The need for centralized issue reporting • The need for detailed issue management • The need for prompt issue resolution • The need for public notification • The need for customized workflows • The need for integrated mapping solution • The need for mobile integration and customization • The need for efficient and customized reporting E. Requirements Detail Tasks/Schedule • Project requirements need to be completed within 5-6 weeks from the agreed upon start date. Ta Detail Responsible Party ,s fi,� Schedule Contract Contract Signoff PublicStuff and the City Week 1 Im lementation p The City will outline the list of departments, request types and users and self set-up the accounts online. The City Week 1 Administrators Meeting, Testingcover g' and Training System will be setup. Meeting will the platform review, application testing and Administrator training. PublicStuff and the City Week 2 GeneralStaff Training This is the general webinar training session for all staff that will be using the system. PublicStuff and the City Week 3 Marketing PublicStuff will send over the marketing g materials and prepare the press release in conjunction with the City. PublicStuff and the City Week 4 Public Launch and Application Acceptance The official launch date will be announced. Application acceptance will take place after launch date. PublicStuff and the City Week 5 - 6 2 • PublicStuff will provide the training for the City staff that will be using the system. This training will occur through a live, online webinar. The webinar will also be recorded and available for all staff to review. Additional training documents and videos are available online to registered clients. In person training sessions are available at an additional cost. F. Cost Baseline PublicStuff Pro Account $14,750 — Three year agreement paid in advance discount applied City to receive full documentation to create integrations into any system they adopt. 3